Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy contacted me to be my credit card processing company after I agree and they review me that give me access to their system on Monday, March 27, 2023, I run a legit credit card true them and since then they holding my money hostage and not willing to release the money to me or refund back to my customer. For unknown me reasons they like to see my bank account but I am not applying for any loan or credit.

  

  Business Response

  Date: 03/31/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 18, 2023, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure debit and credit card payments through their website or in person.

  GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on March, 27, 2023.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

  We encourage them to share the requested documents with our Verification Team so our customer can receive their payout.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a GoDaddy account for my business but realized I did not need the account (my mentor advised of another platform I should have been using). When I first reached out to the rep at GoDaddy, I advised that I needed to cancel my account and requested a refund. She said that I was unable to receive the full refund, however I could receive $23.88 for the cost of the add ins I purchased. I told her that's fine, and she proceeded to mention that I should not delete my account prior to the refund or I would not receive my funds. They would process the refund then close my account for me. So I followed her instructructions and awaited for my refund to come through. Instead, I was charged for the remaining amount left on my account as I purchased this via Klarna. When I reached out the rep today, they said that were unable to process my refund as the plan was never cancelled and now is outside the refund policy. I tried to explain that the first rep told me they would handle this and even when I escalated, they could only provide a credit to GoDaddy vs. my full refund. I follow the instruction of the Godaddy rep and now I am unable to receive my funds.

  

  Business Response

  Date: 04/01/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 31, 2023, our customer purchased a domain name registration and a **************** 365 email plan, both for a one-year term.  
  
  On February 5, 2023, they contacted our ************* team (Care) and requested to cancel both products and get any eligible refunds.  Per our refund policy, only the email plan was eligible for a refund upon cancellation.  Our Care team submitted a refund request, but since the product wasnt canceled, the refund was not processed. 
   
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has attempted to reach out to our customer to discuss their concerns, however, we have not been able to connect with them to date.  As a gesture of goodwill, we would like to provide them with a full refund of both the domain and the email plan.  Our customer can follow the steps in the article below to cancel both products and once they have done so, they can notify us via email at ***********************************************.  Upon confirmation that the products are canceled, well issue a full refund to our customer.  ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2023 at 7:03pm est. I called Godaddy, and spoke to *******. Here's why: My friend pulled up my Godaddy website "ellensbookstore.com" to order a book. When she clicked on "Shop Now", the page became blank. My products did not appear for purchase. We did this about three times, each time waiting about 4 minutes, to no avail. When I explained this to *******, he replied to me in a very condescending and snide tone, "Well, I can't just push a magic button and have it appear." So, I asked to speak to a supervisor. He then said, "I've been here 9 years and I know what I'm talking about. It is showing up on my end, so there is nothing I can do about it." I said, "Just let me talk to a supervisor." He said, "OK" and hung up on me. What's the point of having a bookstore online if my products are not available for purchase?If ******* cannot understand the significance of the **** NOW button being properly linked in my online store, he should be fired. His actions are in no way conducive to Godaddy's mission. He should not be a part of your team.

  

  Business Response

  Date: 03/29/2023

  Proposed response below:   
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 26, 2023, our customer purchased a Websites + Marketing (***) eCommerce plan for a one-month term in an online transaction.  *** is GoDaddys proprietary, do-it-yourself, template-based product to construct a website. This plan has continued to renew within our customers account on a monthly basis.  
  
  On March 23, 2023, our customer contacted our Care phone support team to address an issue one of their clients was experiencing in attempting to shop on their website. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office was successful in speaking with our customer to address their experience and concerns. We empathize with our customer and appreciate their candid feedback about our service levels. We will ensure their concerns are fully reviewed by our ************* Managers to identify and address opportunities for improvement. GoDaddy strives to offer the best service levels in the industry. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy
  

  Customer Answer

  Date: 03/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that Godaddy has been charging me since February 2021 through my Paypal account for a website FROMDREAM2SEAM.COM. The charges are:1) $****** on February 19, 2021 for hosting services. Invoice # ************) $36.34 on February 20, 2021 for domain name renewal, invoice # ********** 3) ****** on February 19, 2022 for hosting, invoice #********** 4) $40.34 on February 20, 2023 for domain name, invoice # ********** 5) $127.07 on February 19, 2023 for hosting, invoice #********** Upon calling Godaddy the first time about this issue, an associate told me to send her an email with the invoice numbers above so that she could research the account and find out what was going on. I did that, but I never heard anything back.The second time I called, an associate gave me the email address of the ******************* and asked me to send an email to them, which I did. I got the following response:Thank you for your inquiry. The charge referenced is for products associated with the domain name [FROMDREAM2SEAM.COM] that was automatically renewed with the PayPal on file. The ******************* does not handle auto-renew questions. Please use the domain name or the following order number to reference with our support team to locate the account. Order# [**********].So, I called customer service again. This time, an associate told me that I needed to go back to Paypal to resolve the issue. I went back to Paypal, and they told me the only thing they could do was to stop the recurring payments going forward. They could not issue a refund and referred me back to Godaddy.At this point, I believe I am getting the run-around. This is a fraudulent recurring charge placed on my Paypal account and I need to get back all the money that was erroneously taken out. Attached are the receipts from Paypal illustrating the charges. I do not, nor have I ever, had access to this website, and when looking it up online, I can see that the site has never been used.

  

  Business Response

  Date: 03/29/2023

  Thank you for the opportunity to address the complainant's concerns.
  

  As indicated in their complaint, the complainant contacted GoDaddy on March 21 & 23, 2023 regarding unrecognized transactions against their Paypal account. Based on our review of this matter, it appears the complainant may have setup an account on behalf of a third-party and eventually transferred ownership of the account in question to the other party. Unfortunately, their payment method was not removed prior to transferring account control and the products in the account were renewed per the account's autorenewal and payment method settings.
  

  RESOLUTION:
  

  We apologize for the inconvenience this has caused the complainant. The payment method has been removed from the account and the most recent charges have been refunded back to the PayPal account.
  

  Thank you again for the opportunity to address the concerns presented by the complainant.
  

  Kindest regards,
  

  ****** E
  

  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Daddy has abysmal support. I purchased Website Security because it lapsed. I did not see the renewal reminders because they flood you with spam. I bought it again this morning and tried to connect it to my website, but received an error. I have spent the entire day trying to work with their chat support, to no avail. They keep disconnecting me. I can't get a straight answer. They keep asking for irrelevant screenshots of things they can easily look up on their end. I am so far beyond frustrated with their poor service and inept staff. I purchased something I can not use, and there is nobody to talk to.

  

  Business Response

  Date: 03/27/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  In 2021, our customer transitioned their website from traditional hosting to GoDaddys Websites + Marketing (***) platform.  *** allows customers to build their own websites and includes built-in website security features. 
  
  On March 23, 2023, our customer contacted our ******************** regarding the expiration of a standalone Website Security plan associated with the hosting plan that was no longer in use.  Our customer repurchased a new Website Security plan, but it was subsequently cancelled and refunded since it cant be applied to ***. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has reached out to our customer offering to discuss their concerns further and we will remain available to connect with them at their convenience. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain and website package from this company. It was set to auto renew each year. I tried to cancel the renewal on the 3rd year, however there were a lot of hoops to jump through, not to mention I wasn't able to speak with anyone for days. I kept calling and got the run around. I had purchased another package and just wanted this one to be canceled. I understand not getting a refund for the new one, but I shouldn't be charged for the "renewal"! I ended up canceling the new one as well, which is why I'm wondering if they have confused my request for refund. I tried login in to do it, but there wasn't any place to simple close the account. When the charge was applied to my credit card, I tried to dispute it, especially since the service is to pay in advance. I was instructed by the GoDaddy agent to delete the products to insure I wouldn't be charged as I was on the phone for literally hours. All my records for www.micheleyourrealtor.com were sent to the email I setup with them. This was the account I was canceling, not the mbhhgroup.com.

  

  Business Response

  Date: 03/28/2023

  Thank you for the opportunity to address our customer's concerns.
  

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  

  On January 13, 2023, our customer called our ************* support and requested cancellation of all products in both of their accounts.
  

  During this call, our representative stated which products would be canceled including micheleyourrealtor.com and mbhhgroup.com. All products related to these domain names were also deleted per our customers request.
  

  RESOLUTION:
  

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  

  The transactions in question occurred on October 19, 2022 and December 6, 2022. When our customer contacted us in January the October transaction was no longer eligible for a refund, per our Refund Policy located at ***************************************************/refund-policy. As for the December order, GoDaddy received a chargeback notice from our customer's financial institution; this chargeback withdrew payments made to GoDaddy. Furthermore, GoDaddy provides its customers full control over their renewal settings from within their account. Account management is a customer responsibility. As such, we respectfully decline our customers request for a refund.

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has expired and we want to move the domain to another company but Go Daddy claims that our owner, ********* (goes by ***********) is not the listed owner. A divorce happened years ago and *** is the owner and we have provided multiple business license copies to provide proof, yet they will not comply and keep sending us emails that *** is not listed as an owner. We are ready to file a grievance on this issue, it is imperative that we control **********, they are not cooperating with us

  

  Business Response

  Date: 03/23/2023

  Thank you for the opportunity to address the complainants concerns.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer.  ********************** has an established processes in place to assist customers who lose access to their accounts.  The process in question can be viewed at the link below.
  
  Regain access to my domain or my GoDaddy account:
  **********************************************************************************************************  
  
  Between December 14, 2022, and March 22, 2023, the complainant submitted multiple requests to GoDaddys Account Recovery Team attempting to gain control of the domain name in question. GoDaddys Account Recovery Team has requested  documentation which would allow them to take action.  To date, the complainant has not provided the required document(s).
  
  RESOLUTION:
  
  GoDaddy takes account security very seriously. While we empathize with the complainant's frustrations, GoDaddy has a vetted process in place to aid our customers who may lose access to an account or domain name registration. We encourage them to continue to work with our Account Recovery Team and provide the requested information.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy charged me for SSL services that were already included in another package I was already paying for, When I brought the matter to their attention, they said they do not provide refunds even though I did not need the service. Godaddy also double charged me for two hosting services for the same websites; a regular hosting site and a Wordpress Site for two separate domains. This was 100% the fault of the GoDaddy employee who was supposed to transfer the accounts to WordPress and cancel the old accounts. When I discovered that this setup was wrong, I requested that they transfer my websites to the WordPress server setup and discontinue the regular hosting sites. The employee at GoDaddy did transfer the files to the new server, but transferred old files. I had spent over $800 updating my website. All the updated changes were gone due to the employees ineptness in transferring the proper files. I asked for a refund of both they unnecessary charges for the unneeded web hosting sites and my loss from transferring the wrong files for my updated website changes. Again, they would not provide a refund. On top of all this, our emails continually get hacked. Scammers are able to access our settings and change passwords often. GoDaddy is a horrible company. I want refunds for the unneeded services that we were being charged for and I want reimbursement for losing the updated website files that I paid a third party for and now need to have the changes done over from scratch. I can upload invoices for website changes if needed. Please help in this matter. Thank you!

  

  Business Response

  Date: 03/27/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 8, 2014, our customer purchased an Ultimate Hosting plan via the GoDaddy website for two years. They also purchased a ************** plan two days later, again through the GoDaddy website.
  
  On November 12, 2019, they purchased an Ultimate Managed WordPress during a call with our Care Team. During this call, they also purchased content migration for a single website. 
  
  On April 14, 2021, they purchased a Managed SSL Certificate for a 3-year term during a call with our ************* Team.
   
  On December 23, 2022, they again contacted our Care Team to discuss refunds for the Hosting plans they purchased in December 2014. At that time, they were refunded for the most recent renewal of the ************** plan and properly advised regarding GoDaddy's Refund Policy. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals. GoDaddy gives its customers complete control over contact information, payment methods, and product and service renewal preferences. Additionally, they can, at any time, log into their account and modify this information. Account management is a customer responsibility.
  
  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/27/2023

  RESPONSE IN ALL CAPS:

  THE "CARE TEAM" WAS SUPPOSED TO UPGRADE / REPLACE AND MIGRATE MY EXISTING HOSTING TO THE WORDPRESS HOSTING.  I WAS UNAWARE THAT THEY ADDED THE HOSTING, DID NOT MIGRATE THE WEBSITE AND KEPT CHARGING ME FOR THE ORIGINAL HOSTING.  THUS, I FOUND OUT THAT I WAS PAYING FOR TWO HOSTING ACCOUNTS PER WEBSITE.  ALSO, THEY DID NOT CONVERT MY FILES FROM THE OLD HOSTING SERVER TO THE NEW HOSTING SERVER.  WHEN I FOUND THIS OUT, I HAD THE **** MOVE THE FILES TO THE CORRECT SERVER.  IN DOING SO, HE MOVED OVER AN OLDER VERSION OF MY WEBSITE THAT I HAD PAID TO HAVE UPDATED.  MY WEBSITE HAS NOW BEEN REVERTED BACK TO BEFORE THE UPDATES WHICH COST ME OVER ONE THOUSAND DOLLARS.  DUE TO THIS FACT, THEY OVERCHARGED ME SINCE THE CHANGE AND CAUSED ME FINANCIAL DAMAGES DUE TO LOSING MY UPDATED WEBSITE FILES.  I AM REQUESTING A REFUND FOR THE EXTRA HOSTING COSTS AND REIMBURSEMENT OF MY WEBSITE UPDATES OF $1250 DUE TO THE LACK OF CARE. IN THAT REGARD, GODADDY IS RESPONSIBLE FOR MY LOSS OF MONEY.  I WOULD LIKE A REFUND FOR MY WEBSITE UPDATE COSTS, UNNEEDED *** SERVICE I WAS SOLD, AND THE EXTRA HOSTING SERVICES I DID NOT NEED AFTER UPGRADING TO THE WORDPRESS ACCOUNTS.
  
  Managed *** Certificate for a 3-year term- AGAIN, I WAS TAKEN ADVANTAGE OF.  I FOUND OUT THAT THE MANAGED *** CERTIFICATE SERVICE WAS ALREADY INCLUDED IN MY MANAGED WORDPRESS ACCOUNT THAT I WAS ALREADY PAYING FOR.  FOR THIS REASON, I AM DEMANDING A REFUND OF THE COST OF THE *** SERVICE WHICH WAS AROUND $425 DUE TO THE SHADY SALES TACTICS OF THE GODADDY REPRESENTATIVE THAT SHOULD HAVE KNOWN THAT I ALREADY HAD THE *** SERVICE.
   
  Refunds:   TO MY KNOWLEDGE, I WAS ONLY REFUNDED FOR A COUPLE MONTHS OF THE UNNECESSARY HOSTING.  THEY WOULD NOT EVEN CONSIDER THE REFUNDS I REQUESTED.  SO, I AM APPEALING TO THE BBB TO HELP RECTIFY THIS SITUATION. 

  

  Business Response

  Date: 03/31/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. 
  
  As previously stated, our customer purchased their Ultimate Hosting plan and single website migration in December 2019. Their migration was completed shortly afterward. 
  
  Subsequently, on April 14, 2021, they purchased a Managed SSL Certificate for a 3-year term during a call with our ************* Team.
  
  They next contacted our care team regarding these products on December 23, 2022, to discuss refunds. At that time, they were refunded for the most recent renewal of a ************** plan as a one-time exception to GoDaddys Refund Policy and were properly advised regarding that Policy. They were all advised that all other refunds will be processed in accordance with that Policy, which can be found at this link: *****************************************************************
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************

  Customer Answer

  Date: 04/04/2023

  As previously stated, our customer purchased their Ultimate Hosting plan and single website migration in December 2019. Their migration was completed shortly afterward.  -  AS PREVIOUSLY STATED, THE MIGRATION WAS NOT PERFORMED.  I PAID FOR 4 HOSTING PACKAGES FOR 2 WEBSITES.  THEY WERE SUPPOSED TO MIGRATE THE WEBSITES TO THE NEW HOSTING PLANS AND REMOVE THE ORIGINAL PLANS FROM MY ACCOUNT.  THIS WAS NOT DONE UNTIL DECEMBER 2022.  WHEN IT WAS DONE, THEY LOST ALL THE CHANGES I PAID A WEB DEVELOPER FOR.  I THUS INCURRED DAMAGES FROM UNNECESSARY HOSTING PLANS AND LOSS OF MY WEBSITE CHANGES. I WAS REFUNDED FOR ABOUT TWO MONTHS OF THE ORIGINAL HOSTING PLANS THAT WERE NOT SUPPOSED TO BE ON MY ACCOUNT IN THE FIRST PLACE.
  
  April 14, 2021, they purchased a Managed *** Certificate for a 3-year term during a call with our ************* Team. -  I WAS TOLD I NEED THE *** SERVICE BY A GODADDY REP.  I DID NOT NEED TO PAY FOR THIS SERVICE.  I DISCOVERED IT WAS ALREADY INCLUDED IN MY ULTIMATE HOSTING PLAN DURING A SPECIAL DEAL AVAILABLE AT THE **** OF PURCHASE.  THUS, I WAS FRAUDULENTLY CHARGED.  THIS WAS NOT REFUNDED.   THE REFUND SHOULD BE AROUND $435 OR SO.
  
  They next contacted our care team regarding these products on December 23, 2022, to discuss refunds. At that time, they were refunded for the most recent renewal of a ************** plan as a one-time exception to GoDaddys Refund Policy and were properly advised regarding that Policy. They were all advised that all other refunds will be processed  - I DON'T CARE ABOUT THEIR POLICY WHEN I WAS FRAUDULENTLY SOLD SERVICES BY INEPT SALES PEOPLE AND TECHS DID NOT PERFORM THEIR JOB WITH CARE OR INTEGRITY.  FRAUD OVERRIDES POLICY.  I INCURRED DAMAGES TO MY WEBSITE AND FINANCIAL LOSS DUE TO MISHANDLING OF MY FILES AND ACCOUNT SERVICES.  I AM DEMANDING A TOTAL REFUND OF $1500 AS A FAIR SETTLEMENT OF MY LOSSES CAUSED BY GODADDY STAFF.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/23 I called into customer service to update my billing information and spoke with a rep named *****, who informed me that my website was cancelled on 3/17/2023 and that I would have to pay ****** in restoral fees for my 2 websites in addition to my monthly payment of *****. What kind of restoral fee is more than my monthly fee for both websites combined? I now have to start a new website after being a loyal customer for more than 3 years.

  

  Business Response

  Date: 03/24/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 19, 2022, our customer initiated free trials of *********************** Websites + Marketing (***) Basic plan. *** is GoDaddys proprietary do-it-yourself website builder. Our customer soon after upgraded these to paid versions. The *** plans in question have continued to renew in the account for one-month terms, the most recent of which was on January 23, 2023. 
  
  On February 27, 2023, per our customers account preferences, GoDaddy attempted to renew the *** plans in good faith to honor agreements with our customer.  ********************** proactively sent notices on March 5, March 7, March 9, March 15, March 16, and March 17, 2023, indicating the product was at risk of cancellation if further action was not taken. Account management is a customer responsibility. 
  
  On March 19, 2023, the *** plans in question were cancelled within our customers account.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We attempted to reach our customer by phone. Unfortunately, our call went to a recording that the mailbox in question was full and did not allow us to leave a voice message. 
  
  We empathize with our customer. As a goodwill gesture we have restored the *** plans in question at no charge to them.  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy
  

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have bought the domain greatwoman.co from Godaddy and the wordpress plan as well , the problem is the website is unreachable from ***** , but you can access it from any other location ( even from ***** if used a vpn) , this has been for more than 3 weeks now, i have made several complains and the support every time tells me its a mitigation issue and the team is working on it , each time they refuse to give me an estimated solution date , i have a lot of case #s they provided me , i dont understand how can an issue take so long , and each time i make a complain they ask me to do the same steps again like its the first time !! even after providing the previous case numbers your support is really appreciated to solve this ASAP

  

  Business Response

  Date: 03/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our records indicate our customers website is loading properly at this time.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  If our customer is still unable to view their site in *****, we would suggest they contact their local internet service provider (ISP) for further assistance. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy