Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,695 total complaints in the last 3 years.
- 720 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my frustration with the Account Recovery process and the lack of support provided by their team. Our company has two accounts(One account number is ********* and the other is ******** with **********************, both of which are linked to 2-Step Verification with my mobile phone number. Unfortunately, I recently lost my phone and attempted to use the *********************** to regain access to our accounts.However, the Account Recovery Team has not provided any useful instructions, and their replies have been unhelpful. All they have said is, "Thank you for your submission. We have not received a reply with the requested information. To allow us to further review your request, please reply at your earliest convenience. Once your request has been reviewed, we'll let you know if we need anything else or if you're good to go." The email does not even specify which account is linked to this response, making it difficult for me to understand which account the response refers to.It has been three weeks since I submitted the Account Recovery request, and there has been no progress. I have tried to call GoDaddy to speak with the ***********************, but no one has been able to transfer me to that department. Additionally, several email accounts have expired in our accounts, and no one can log in to renew the product.I am extremely dissatisfied with the lack of support provided by GoDaddy's Account Recovery Team and the inability to reach the *********************** by phone. I urge you to take immediate action to address these issues and help me regain access to our accounts.Several email accounts have expired in our accounts and no one could log in to renew the product.
Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 21, 2019, our customer added Two-Factor Authentication ***** to their GoDaddy account to provide an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On March 18, 2023, our customer correctly followed the process to remove 2FA, details of which can be found at this link: *****************************************************************************;
From March 18 to April 11, 2023, they submitted multiple additional requests to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to remove 2FA. In addition, we also take account security very seriously, and our AR Team actively responded to them requesting additional documentation.
We encourage our customer to continue working with our Account Recovery Team and provide the requested documents so they can disable 2FA from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to add an additional page to my website, and once I completed it, the page would not publish. I cleared the cache multiple times and got an error that the site was not working. I called customer service and the customer service person was horrible and didn't listen to me his name was ******* and he does not have the ability to help anyone. I screen shot all the chats with him. He then said he would find someone else to help me and it sent me back to the beginning of customer service with no help. We pay for this website and should be able to get good customer service and have our products work. How can this company have people unqualified to work for them.Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 11, 2023, our customer contacted our Care Staff because they had received an error when attempting to publish updates they had made on their Websites + Marketing site builder (***). *** is a proprietary, do-it-yourself, template-based product to construct a website.
Our Care Staff worked with our customer to the best of their abilities to resolve their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had an unexpected technical issue that caused the error our customer experienced, and worked quickly to resolve it and minimize any impact on our customer. Our records indicate that our customer was able to successfully publish their updates before the contact with our Care Staff was completed.
We appreciate our customers candid feedback on our service levels and take customer service seriously.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I upgraded my hosting account plan on 4.2.2023, during the upgrade my files went missing and all of my websites went down, it is now 4.7.2023 and I still do not have my files and all of my websites are down. Godaddy support said this would be correct within 72 hours now they say they are fixing it asap. This is no longer an acceptable response. I would like compensation for my lost content and for the upgraded hosting plan to work. ATS-******Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 2, 2023, our customer elected to upgrade their hosting plan via an online transaction. Later that day they contacted our Care team to discuss expectations, related to their migration.
On April 8, 2023, their migration completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
With regards to our customers hosting migration, GoDaddy as with all service providers, had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer. Furthermore, on April 7, 2023, as a one-time courtesy we added an additional year of service to our customers hosting plan at no cost to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 04/13/2023
The company did not inform me of the potential for loss of data or downtime due to the upgrade. I was on with support at the time the upgrade was initiated.
The company then said they would have this corrected within 72 hours. They failed to do that or provide updates.
My sites were down for a full business week.
The company did provide one year of hosting for free. I spoke with a manager and requested at least two years for free due to the terrible support I received.
I am still asking for an additional year.
Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, and while we regret any delay in completing our customers hosting migration, it has been completed in its entirety. Consequently, we respectfully decline their request for an additional year of hosting.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 04/17/2023
I would like this escalated beyond the current representative.Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I built my website and bought a domain on GoDaddy.com for my business that has been pause for the last couple of years due to logistic issues during Covid-19, finally we are able to get merchandises IN and get our business going this year,GoDaddy let me use the pay link to take payments for my sales,but GoDaddy won't let me deposit the fund of my sales into my business account after customers paid,***** from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I emailed ***** to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, everything about my business can be verified legally and publicly, she didn't reply to me so far. GoDaddy should have informed and communicated the risk factors in their regulation with me prior to letting me use the pay link so that I can decide which vendor I should use at first place,this is a trap and very deceitful.I called the GoDaddy customer service number, ***** from the customer service team answered my call, she told me she doesn't know what those risk factors are, we asked ***** who is the right person we should talk to and will help us with this issue, she said nobody, she couldn't help in any ways.It is such a shock to know that GoDaddy is a robber and illegally possesses our fund with no legitimate reasons and their customer service is horrible and don't solve any problems. I request GoDaddy to release all my funds into my business account immediately.Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
On March 8, 2023, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?To comply with standard payment network rules and regulations, our customer's deposits were placed on hold until they provided the additional information requested by the GoDaddy Payments Team.
On April 10, 2023, our customer was informed GoDaddy Payments will not be able to service their account due to certain risk factors and their GoDaddy Payments account was closed. Common reasons why a GoDaddy Payments account may be closed can be reviewed in our Help article at ******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We encourage our customer to continue correspondence with our GoDaddy Payments Team and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** ********
****** ** *** *** * *******Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My email has been working for over 1 years I first complained April 2022. They have not been able to fix it. They tell me to call back and the wait time is over an Hour. They said they would refund the $73.00 they never refunded the money they charged for email service.Business Response
Date: 04/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 14, 2020, our customer purchased a ********* ********** Email Essentials plan for one year via an online transaction. The M365 plan has been renewed annually per their account preferences.
From March 20 to April 10, 2023, they contacted GoDaddy's care team on multiple occasions to troubleshoot concerns about their email plan. Unfortunately, our team was unable to assist them, and on April 12, 2023, during a call with this office, they opted to delete their email account and requested a refund for the two most recent renewals of their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has connected with our customer and issued the requested refunds back to their original payment method. Please allow 5-7 days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had only purchased 2 years for a domain name as well as accompanying hosting and email. The card I had on file was canceled as well. They somehow found my PayPal account and charged this for an additional year without my authorization. I am requesting to be refunded the full amount of $179.76 that I was charged without my consent.Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 12, 2019, our customer renewed a free trial of Economy cPanel hosting, and Email Essentials, each for a one-year term, via an online transaction.
These plans have since been automatically renewed annually, most recently on April 1, 2023. In addition, each of these renewals was processed using the payment method they initially specified.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 10, 2023, our customer contacted **********************'s ************* Team and canceled their hosting and email plans. At that time, a refund was processed per their request.
Furthermore, GoDaddy gives its customers complete control over their renewal preferences, and they may, at any time, log into their account and modify those preferences.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:04/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired GoDaddy to build a E Commerce website. They sold me a package with a warranrty. They released the site with many flaws and it wasn't finished. They were going to repair it on the fly. I paid to have the pages of the site SEO. It wasnt done correctly till the last month of my service contract. They didnt install the headers on the site which was th H1 headers. I had to remind them on the 11th month of the site not being recognized by any information on our pages which we paid to have SEO. They couldnt get the catagories for the site to work. I submitted 13 repair tickets in 1 year. Only to have the site not work until the last repaid tickets was issued.I have expressed my concerns many many times and they never listened but wanted to charge me extra for a diffrent package. Not only did the Ecommerce site not work they wanted to charge me to fix it and make it better. I got no hits on the site until they 13th ticket was submitted and the site repaid in the 12 month of my service contract. Its almost impossible to get a hold of anyone without waiting 2 hours on hold on the phone. Unfortunatly the site was a major loss, my investors who help pay for the site are extremely angry and looking to take this legal. We have enough evidence to prove to any court the lack of customer satisfaction from **********************. We are looking for options before we go legal. The site was a failure. We paid for a service that was in all areas horribleBusiness Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On April 11, 2022, our customer purchased *********************** ***************************** which enlists our ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.
Between April 11, 2022, and April 11, 2023, our ****** Services Team worked with our customer to the best of their ability to fulfill the website build.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 10, 2023, our office was successful in speaking with our customer to discuss their experience. We advised our customer that a member of our ****** Services team would be following up with them to address their concerns.
On April 11, 2023, a member of our ****** Services Escalation Team was successful in speaking with our customer to address their build experience and outstanding concerns. During this interaction they were able to resolve our customers concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In my "Domain Portfolio" I have a list of about 15 domains I own. Many of them were simply ideas for businesses I had briefly. A concept or new idea and the related "domain name". That said there are a number of expired or old domains I am not renewing AND that have expired. And despite MANY phone calls to have these removed from my "Domain Portfolio" they REMAIN there. The only reasons I see for this business practice are: 1) so I make a mistake and PURCHASE the domains I don't want again or 2) trick me into thinking I need to buy. When I called GoDaddy a few weeks ago the customer service agent gave me this answer "the domains will drop out of your dashboard in ***** days". Of course, the one that was expired about 38 days DID NOT drop off my dashboard on day 46. GODADDY IS SPECIFICALLY LEAVING OLD DOMAINS IN MY DASHBOARD SO THAT I EITHER RE-BUY THEM OR BE TRICKED INTO "don't lose your domain" by their constant emails. I WANT THE ABILITY TO REVOME DOMAINS I NO LONGER WISH TO OWN OUT OF MY DASHBOARD!!!!! THIS IS CRAZY!!!!Business Response
Date: 04/08/2023
Thank you for the opportunity to address our customer's concerns.
We appreciate our customer's candid feedback about ********** Portfolio Manager and will ensure the appropriate parties thoroughly review their concerns in an effort to identify improvement opportunities.
Furthermore, while GoDaddy strives to offer the best products in the industry, we also appreciate customer feedback
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 04/08/2023
Dear ********************;
It is impossible for me to "delete" domains which 1) have not been renewed and 2) have expired.
I believe this is to cause "fear" through constant emails "that my domains will be lost".
I believe this business practice is to trick consumers into renewing domains they no longer wish to own and manage. I believe this sets me up to make a mistake and "click" renew WHEN I DO NOT WANT TO RENEW THESE DOMAINS.
I want all the domains in my profile which have expired to be removed from my account.
I do not care if there are reasons for this domains "to be unable to be removed" because of back end issues or the functionality of your website.
This is a joke. It's simple coding.
Truly yours,
****************************;Business Response
Date: 04/11/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Furthermore, Domain Expiration Notices and their associated redemption policy are governed by ICANNs Expired Registration Recovery Policy. Which can be found at this link: ********************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently GoDaddy emails go to junk. The email account for my business was tied to a credit card that we changed. When I went to the GoDaddy website to update my payment information, our domain was completely gone, after being there for 7 years!GoDaddy does not take calls. All of their numbers aggressively direct the customer to "virtual" customer service, which appears to not be able to resolve ANY issues. I finally got through to a line that claims to have live customer support: Hold-time is 47 minutes. On a Tuesday. At 5pm.I have been using GoDaddy since 2010, and customer service has been terrible. We have never had a call with them that took less than ************************************* 2015 we had a 13+ hour call with them to fix an email issue ( April 5, 2015, Reps **** ********************************* appears to pay more attention to their commercials and collecting fees from customers than they do actually addressing customer issues. A simple thing as updating a credit card should NOT take an entire afternoon.So now, our email has been shut off by GoDaddy for 48 hours, and our clients are furious. We had to send a Gmail email to each client letting them know that we are having issues with GoDaddy customer support. 2 of our clients said they had similar issues, and moved to another provider. We may do the same if they will ever tell us how we can access our account, or what they did with our domain!I've looked at GoDaddy's complaint responses, almost all are automated/canned responses. I could not find any where GoDaddy admitted fault. That speaks volumes.Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2016, our customer purchased a ********* 365 Email Essentials plan for a one-year term via telephone transaction with our ********************* Between November 18, 2017, and November 18, 2022, per our customers account preferences, GoDaddy had been renewing the product in question in good faith to honor agreements with our customer.
A chargeback was initiated on the product on December 16, 2022. This chargeback withdrew payments made to GoDaddy, and the product was suspended from the account on April 5, 2023, following an investigation.
To reactivate the product, the original funds totaling $71.88 must be paid in full, plus a $20 USD administrative fee.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. They have resolved the chargeback and their inbox has been restored.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,As part of upgrading to the premium marketing service with Godaddy for which the price went up to $300 (from 150 previously) per month they told me they will do a product photoshoot and I will have all rights to the photos.The photoshoot was done but the photo quality is way below industry standards and they are also refusing to provide all original photos for me to be able to do the editing myself. I would like them to do a repeat proper professional photo shoot and provide all the photos as promised. Thanks;***Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 12, 2023, our customer upgraded their marketing services to GoDaddy's ********* Services Premium. This service provides social media marketing, social ads, boosted posts upon request, reputation management, email marketing upon request, a professional photoshoot, custom brand guide, and website updates.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our ********* Services team has connected with our customer to discuss their concerns. We appreciate their candid feedback about our service levels and will also ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddy
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