Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,496 total complaints in the last 3 years.
- 670 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account with godaddy and some of my cards are connected to my godaddy account.GoDaddy keeps charging my another credit card for subscriptions that I never purchased.I contacted them and gave them my credit card number. They say they do not have this credit card on the file.I asked them how and what for you are charging my card then, they say they do not see any charges.My bank statement confirms it is from godaddy.I like to have my funds refunded and I request them stop charging my card that I never made any purchase from them with this card.
Business Response
Date: 11/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 3, 2022, our customer contacted our *********** regarding a charge they did not recognize through their financial institution. Unfortunately, our Care Guides were not able to identify an account where the charge took place.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and was able to identify an account. We have confirmed their payment information is no longer linked to the account in question and are working with them to ensure they receive a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Johnee D
Office of the ***** GoDaddyInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The customer service ***** tremendously but mainly systematic errors causing me to prepare to file for litigation due to losses that this inconvenience has caused me Ive been hung on multiple times regarding the issues by over seas customer service representativesBusiness Response
Date: 11/18/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On July 7, 2022, our customer purchased a Business Professional email plan for a one-month term in an online transaction.
On August 7, 2022, the email plan in question failed billing. That same day our customer renewed their email plan for a one-month term in an online transaction.
On September 7, and again on September 17, 2022, the email plan failed ********.
On September 23, 2022, our customer renewed their email plan for a one-month term in an online transaction.
On October 7, and again on October 15, 2022, the email plan failed ********.
On October 18, 2022, our customer contacted our Care support team and was provided a one-month courtesy renewal of their email plan as a goodwill gesture.
On November 15th our customer contacted our Care support team with concerns about the billing date not showing as extended to the 18th of the month.
When a courtesy renewal is added to a product or service the original billing date does not change. The goodwill gesture extended to our customer on October 18, 2022, covered the month period between October 7, 2022, and November 6, 2022.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.
Our office has been successful in speaking with our customer to address their experience and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I created a website for my event so my customers can buy tickets, I chose Go Daddy because on the site it says that their online payment application with be completed within one day and I would be able to get my funds (payouts) next business. Instead I have thousands of dollars held up with absolutely no update on whats going on. I have sat on the phone for hours every single day to hopefully get answers only to be told they dont know whats going on or its a glitch and someone is working on it and I will be able to get my payouts next day which never happens. At the very least I would hope I could get an email update on whats going on with an estimated time frame of when the issue will be resolved but even though Im told I will get an email I never do! Its been over a week with thousands of dollars held up and no reason as to why feels CRIMINAL like they are stealing my customers money. The Commerce Advance Support team just keeps telling me lies just to get me off the phone after I waited on hold for over an hour each time. I have emailed Go Daddy, called Go Daddy over 10 times, emailed their partner *****, and still have yet to get an update regarding my money that is being held up! My event is for little girls to dress up like their favorite princess and meet them but now Im so nervous that I will have to disappoint so many because of Go Daddy and Poynt . Im hoping someone can help me resolve this so I can make these little girls dream come true.Business Response
Date: 11/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 9, 2022, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website.
Between November 10, and November 14, our Commerce Advanced Support (CAS) team assisted our customer to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 14, 2022, our CAS team notified our customer that their concerns had been addressed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/16/2022
My money is STILL being held up even after I filled out another verification application which was approved. *********** are disabled again. This is an ongoing issue and nobody can tell whats going on or fix it. Please give me a call ************ or ************. Thank you.Business Response
Date: 11/18/2022
Thank you for the opportunity to address our customers additional concerns.
Our understanding is that our CAS team connected with our customer via phone on November 18, 2022 and fully resolved their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company advertises that they will exceed expectations on television but falls short of industry standard support. Wait times are routinely *****+ minutes, even though the recording states **** minutes. Live representative will state 2 minutes, but will be on hold for an hour or more. IVR system routinely sends you to the wrong support team, and that team has no mechanism to move you to the front of the queue or hand you off live to the correct team. They offer no option for a call back so all you can do is wait and listen to a recording that say they cant wait to exceed your expectations. This is also a quote from their television advertising.Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 12, 2022, our customer called **********************'s Care Team. Unfortunately, they experienced a longer-than-expected hold time due to higher-than-average call volume.
Our customer has now expressed dissatisfaction with experiencing longer than anticipated hold times and issues with our automated phone system.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and the hold time they experienced. We will review these concerns to identify improvement opportunities. Additionally, we offer 24/7 Customer Support via chat to alleviate wait times. They can find instructions in this link: https://www.godaddy.com/help/contact-us.
Thank you again for the opportunity to address the concerns presented by our customer, as our goal is to assist each customer as quickly as possible and offer the best service levels in the industry.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/15/2022
The statement by the company fails to address my complaint and many other complaints prevalent on the internet about the poor quality of service being provided.
The long delays getting resolution of issues is ongoing and persistent l, and not due to unusual activity.
These long delays are recurring over the period months and ongoing. Texting is not an appropriate support method for complex support issues, and should not be the only option for timely support.
I will continue to collect evidence of this ongoing failure to meet public claims made on television to demonstrate that this company is not meeting is public contract with its paying customers.
I will add documents to confirm my statements.
Business Response
Date: 11/18/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response and appreciate our customer's feedback about our service levels. In addition,we will ensure their concerns are reviewed to identify improvement opportunities, as GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
****************
Office of the *** GoDaddyInitial Complaint
Date:11/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get a situation settled for several weeks now, and I am hoping this will help me get to the bottom of it. I have a website; finallyafulmer.love I wanted it to be a basic website, but for some reason that was not allowed when I connected to the domain. ***** spoke to me back when this initially occurred and told me to wait out my one month, and then call and ask for the refund.It has been a month now, and the charge came through for $192.47. I contacted ***** again and he this time just dismissed me. I have tried calling a few times, but have been unable to get someone who I can understand their language dialect. Please help me. I'd like the website returned to a basic site rather than a premium site, and I would like the charge refunded. I have not touched any 'premium' services since this has occurred. Customer Number: *********Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 28, 2022, our customer initiated a ****** free trial of Websites + Marketing (W+M) Premium plan via an online transaction. W+M is a proprietary, do-it-yourself, template-based product to build a website. The same day, they contacted our *********** regarding downgrading the plan to a lesser one. They were advised to call back once the renewal happens to downgrade and receive a refund of the difference. Instructions can be found here: https://www.godaddy.com/help/downgrade-my-plan-24088.
On September 28, 2022, per their account preferences, GoDaddy automatically renewed the plan in question in good faith to honor agreements with them. We also sent renewal notices before expiration, informing them that the expiring items would renew per their account settings unless action was taken. Account management is a customer responsibility.
Our customer has yet to call back to downgrade the plan and receive a refund for the difference in plans.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our refund policy, this office is willing to provide a refund for the difference in plans of the most recent renewal. To take advantage of this offer, our customer needs to contact our ************* team for assistance with downgrading the plan by November 28, 2022. Once they have downgraded the plan, they can email us at *************** to request their refund.
In the future, all refunds must abide by GoDaddy's Refund Policy, which can be viewed at the following link: https://www.godaddy.com/legal/agreements/refund-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an unfortunate experience with your **************** I purchased the **** design option for $300 and was told at the time this comes with two design calls and two design adjustments. Additional design adjustments will cost $50. I was never informed that after my second phone call they will finalize my design without my approval and charge me $150 for any future design edits. I spoke with the logo department several times explaining my situation and they were unwaivering and unwilling to accept responsibility of miscommunication. I am a new customer and would appreciate a higher quality of understanding and positive resolution. I am happy to pay $50 for one more edit, but not $150 after already spending $300 and receiving misinformation.Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 28, 2022, our customer purchased our *********** services. This service enlists GoDaddys *********** Services team to create a custom logo (for a one-time fee). We offer one round of revisions to get it right. Additional revisions are addressed on a case-by-case basis and may result in additional fees.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are working with our customer to reach a amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** E
Office of the ***** GoDaddyInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issue applies to GoDaddy Account ********. I also contacted GoDaddy directly twice. The 1st time the customer service person said clearly a correction needed to be made but he would have his supervisor call me to make that happen. Then nothing. The 2nd time the customer service person flat out refused and when I asked to talk to his supervisor he said he talk with him and he also refused and wound not talk to me. These are in two year increments so my new accountant didn't pick up on this until 10/15/2022. On 1/7/2019 I was charged $239.76 for a new version that I didn't request, it was just initiated by GoDaddy. On 3/3/2019 I was charged $359.76 for the old version that I was using. On 3/4/2019 I was charged $102.28 for the domain name. On 1/7/2021 I was again charged $359.76 for the new version I didn't request. On 3/3/2021 I was charged another $359.76 for the old version. On 3/4/2021 I was charged $96.32 for the domain name. My complaint is that I didn't ask for a new version it was just inserted. I didn't use the new version that I didn't ask for, and I should have to pay for the new version I didn't ask for nor use. Based on the above I have request reimbursement from GoDaddy for $239.76 + $359.76 = $599.52. Their response is this occurred outside a designated period of time and they won't reimburse anything. I contend because this is done every two years it is almost impossible for my accountant or me to have caught this and for me to have addressed it in time, and frankly I shouldn't have had to catch it. This appears to be a Catch 22! Why would they charge me for an old version and a new version anyways. One or the other...but not both. This makes absolutely no sense. I am 67 and just don't have this kind of money to throw away on something I didn't ask for or use. I hope you can make better progress with GoDaddy than I did.Business Response
Date: 11/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
We regret to hear about our customers recent experiences with our ************* Team and will review their interactions to identify any improvement opportunities.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer via phone and email to discuss their concerns. These efforts have been unsuccessful to date. We remain available to speak with them at their convenience and can be reached via email at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy made us put 2 factor on our business account to stop billing and remove unwanted domains. We no longer have access to the phone # used and we are now locked out of the account (you have to use 2 factor every time just to log in). There are other ways of authenticating our business and I reject what they are asking for in its entirety, the following is requested. "We must have photo ID for the individual making this request before we can move forward with your request.We require a color copy, scan, or digital picture of the information in which the pictured person, name, signature, date of birth, issue date and expiration date are clearly identifiable. You can feel free to block out information such as the height, weight, eye color and the license number (only on a drivers license or state issued identification card). Be sure to include all 4 corners of the ID.We also require an image of you holding your photo ID. It is important that you take the photo using the same ID you previously submitted. Please take a "selfie" with your photo ID next to your face." This is insane especially since I provided owner name, account #, Pin# and secret word plus they send emails. I emailed ******* D our account rep and got this response. "Theres nothing I or anyone else, but that mentioned **** can do, to get you access back into your account. You will have to take the path on ChangeUpdate.com. Thank you." We have hundreds of domains/products and will be switching providers because of this.Business Response
Date: 11/09/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer previously enabled Two-Step Verification (2SV) on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text or through ****** Authenticator as part of the validation to access the account.
GoDaddy has an established process that allows customers to remove the 2SV from their account. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
On November 3, 2022, a request to cancel 2SV was received by our Account Recovery Team; however, the information was invalid and could not be accepted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy takes account security very seriously. While we empathize with our customer's frustrations, ********************** has a vetted process in place to aid in the removal of 2SV. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/14/2022
Please provide the policy reference in "GoDaddy - UNIVERSAL TERMS OF SERVICE AGREEMENT Last Revised: 3/2/2022" for the following request made by your employee.
"We also require an image of you holding your photo ID. It is important that you take the photo using the same ID you previously submitted. Please take a "selfie" with your photo ID next to your face. Note- we do not need to see your whole body, or anything below your face, but we do need to be able to read the photo ID clearly. Do not cover any of the following information on the *** the person pictured, name, signature, and expiration date.
These should all be clearly identifiable."Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response.
We also encourage our customer to continue working with **********************'s Account Recovery Team and provide the documents that the team has requested. These documents are required to disable 2 Factor Authentication on our customer's ********************** account.
If our customers wish to discuss this further, they can contact our office by emailing ***************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyCustomer Answer
Date: 11/17/2022
Again, where in the terms of service for disabling 2fA does it say you need a "selfie" of me holding ID? This was asked by your account recovery team, who you want me to work with and I refuse to provide a "selfie" and I can find no reference anywhere in your policy. Again please provide the documentation in your policy for a "selfie" holding my actual ID. We have domains expiring soon that need to be renewed and legal action will be taken if this is not resolved in a timely manner.Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is our company email/domain user I have contacted them to get access to our account since 8/3/2022 I sent my office manager and my information with ID to them to validate and ***** us access to our account, as to date and many calls we cannot access our account or email address for our business. They keep giving me the run around, in the mean time I lost a lot of money and customer contract since I cannot have access to my email and account. This service has been pain for in full, we are on a yearly renewal. I just want to have access to my account and access to my email address. its pass 4 months and they refuse to assist me with my request. I need to run a business and I lost a lot of promotional money due to this lack of support, My customers are also frustrated since they cannot get a proper response when they contact us via emails. I am not asking for special treatment I just want the service I paid for, I have spent alot of time on the phone calling them with no avail. if possible I can provide my phone log to see how many times I have called them. Please help me resolve this ASAP. Thank you.My Business is : ******* electric **************Business Response
Date: 11/09/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 3, 2022, our customer connected with **********************'s Care Team for assistance accessing their account. Our Staff correctly informed them that in situations where the email address on file is no longer accessible, GoDaddy has a process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.
However, later that day, our customer submitted an Account Recovery request with incorrect information. A few hours later, our Account Recovery (AR) Team responded, stating that the request needed to be submitted using the account holder's information.
On September 20, 2022, our customer submitted a second Account Recovery request. These requests are prioritized by expiring products. Since our customer had no expiring products in their account, our Account Recovery (AR) Team responded on October 14, 2022, requesting additional documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** takes account security very seriously, and this process exists to verify that the requestor is the account holder.
Our AR Team has updated the email on file for our customer's account. All they need to do now is reset their password and log in. They can find instructions on updating their GoDaddy account password at this link: https://www.godaddy.com/help/reset-my-godaddy-password-8.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At this time I would like to close my Go Daddy Account. I have no pending subscriptions, renewals or payments in progress. Apparently, I am the only one that can close the account online. I have made four attempts for help using their chat customer service feature without success. None of their reps have fixed this issue. On my end, the system does not show any pending business. On their end, they state I had a option for a bid of some sort. I have asked them four times now to clear my account so that I may cancel it. Nothing has been done. All I want is for my account to be permanently closed . And I would like confirmation of account closure. Their incompetent staff is useless in helping to secure the resolution to this simple request.Business Response
Date: 11/11/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer contacted our Care team via chat interface multiple times on November 2, 2022, requesting assistance with closing their GoDaddy account. While GoDaddy is unable to close a customer account on their behalf, they may close an account themselves by using the instructions within the Help article at https://www.godaddy.com/help/close-my-account-27894
During one of these interactions, a Care Guide assisted with canceling the last remaining product within our customer's account; a Domain Backorder.
On November 3, 2022, our customer contacted our Care team via chat, and assisting in removing the payment method their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We regret any problems our customer may have experienced while closing their account. The ***************** in question required an additional escalation to our advanced teams to resolve. Currently, there are no remaining products or payment methods within their account. Accordingly, our customer must wait at least 24 hours before completing the account closure, utilizing the instructions referenced in the article above.
Our office has been unable to connect with our customer to discuss their concerns. However, we welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the *** | GoDaddyCustomer Answer
Date: 11/11/2022
I appreciate the swift response from the company CEO to resolve his issue. However, the issue remains active. Tonight, I tried to cancel my account. I follow the necessary steps and when I click on, "cancel account" the web page directs me to check my subscriptions and renewals. None of which I have. So, this error keeps going around in an infinite circle. The system will not let me cancel my own account, and the company will not cancel it on my behalf.Business Response
Date: 11/17/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. There was a ***************** within our customer's account which required our advanced teams to cancel, prior to our customer being able to close their ********************** account. That service was canceled November 11, 2022. Our customer was instructed to wait at least 24 hours before completing the account closure instructions.
Our records indicate on November 12, 2022, they successfully closed the GoDaddy account in question.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
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