Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,600 total complaints in the last 3 years.
- 671 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer Number: ********* I asked to cancel my monthly subscription in March due to cost. They lowered me to Websites + Marketing Basic Renewal for $18.56. I then requested to cancel in April and then asked again in months later with the request of 6 months refund. It was never completed and I was told I could not get a refund and I have to cancel myself. I asked them to review the notes and they stated there are none. Also there is no option to cancel, you can only stop your renewal which still does not cancel the service. I stopped paying last month and the notice states will cancel December 6th.
Business Response
Date: 12/07/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 18, 2022, our customer contacted our Care Staff because their email renewal was more than they expected. Our Care Staff properly explained that their initial purchase included a discount that was not applicable to renewals. Our customer advised our Care Staff they intended to change email providers and would contact us again after setting up the alternative to cancel the plan with us.
On October 30, 2022, our customer contacted our Care Staff to inquire about recent renewals. They were advised that the renewals were related to a site builder. Our customer requested a refund for the most recent renewal as well as previous renewals. Our Care Staff correctly advised our customer that the renewals were beyond refund eligibility and shared information to disable the auto-renewal feature.
On November 2, 2022, our customer disabled the auto-renewal feature for the products in their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer but account management is a customers responsibility. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. As such, we must respectfully decline our customers request for out-of-policy refunds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 12/07/2022
I would like a refund for 6 months. The company has been horrible at setting expectations and supporting new small businesses and the reviews are evident.Business Response
Date: 12/12/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our customer has been properly advised by our Care Staff as well as our office about the ineligibility of their product for a refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyCustomer Answer
Date: 12/15/2022
I want a refund so please just post that they were not able to resolve my complaint.Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I manage several domains with GoDaddy and have been a customer for almost 20 years. In early October 2022, I lost access to the device that was needed to authorize the login to my GoDaddy, locking me out of my account. GoDaddy supposedly provides a process for turning off 2-step verification but after several times requesting help and hours waiting on hold with customer support, I am still unable to access my GoDaddy account.Customer support has blatantly lied to me twice; telling me that I could expect help within 24 hours. They did reach out to ask for additional information on November 1st (after several weeks of contact with customer support) but after I provided the information, no further contact has been made. It is now December 2nd, 2022 and I still do not have access to the domains that I manage with GoDaddy. This is wrong.Business Response
Date: 12/07/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On October 10, 2022, our customer submitted a request to remove 2FA from their account. Our Account Recovery Team (ART) responded later that day advising that the information provided in the request did not match what was listed in the account.
Another request to remove 2FA was submitted by our customer on October 27, 2022. The ART replied on November 1, 2022, and advised the document provided did not have a signature. Our customer responded with new documents on December 2, 2022. Later that day, the ART replied to our customer and asked for additional information from them, which they also provided.
On December 4, 2022, the ART removed 2FA from our customer's account and notified them via email.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. We have identified areas where our Care Staff can make improvements and implemented coaching where necessary.
Our office was able to connect with our customer and have addressed their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:11/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is absolutely impossible to get in touch with this company whether by telephone, text, or chat. Today's wait time was over three hours before I finally gave up - again. It does not matter what time of day or night one calls - hold-time is hours. I am so disgusted with this company that now I just want to remove my domain name and remove me from any contact. I tried cancelling online - it will not allow me to remove my credit card information from their files. They have my wrong email address on file so that I cannot retrieve a code via email to do so. I am in circles. There are no human beings to handle the simplest of things.Business Response
Date: 12/06/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 24, 2011, our customer registered the domain in question for a two-year term in an online transaction. Since that time the domain has continued to be renewed via online, auto-renew, and Care-assisted transactions; the most recent of which occurred in an online transaction on October 3, 2022.
GoDaddy provides its customers with full control over contact information, payment methods, and product and service renewal preferences. Customers may, at any time, log into their account and modify this information. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
We empathize with our customer and have attempted to reach them by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team at ***************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:11/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used GoDaddy ********** services for several years. They decided to discontinue the product and I received an email that I would be receiving a refund for the remaining part of the year for which they would not longer offer the service. For me that was $51.55. At no time did they state that anything additional would be needed to receive the refund. I just noticed that I did not ever receive the funds and contacted customer service and they stated since this is outside of the 90 day window that they are not able to issue the refund and gave me store credit. I don't need anything additional from them so that is worthless to me.Business Response
Date: 11/29/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On May 24, 2022, GoDaddy announced the end-of-life of the GoDaddy Online Bookkeeping (GDOB) platform and notified its customers via email that we would no longer support or include it in our product lineup.
On June 23, 2022, GoDaddy rendered the product read-only, no longer allowing our customers to import new data. Furthermore, all customers received a prorated refund to in-store credit for any time remaining on their annual and monthly plans of GDOB.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer and has issued a credit back to the original form of payment. We ask they allow 3-7 business for this to reflect at their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:11/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy on numerous occasions to get back into my account. When i called to speak to a supervisor. I was told my call would be returned but it was never returned. I reached out again via email and received a response stating that I would only be allowed back into my account after supplying the company with a copy of my driver's license. First of all this is not required to open an account. Secondly I was made aware of an info breach involving GoDaddy via the credit bureau. If the concern is about a scammer getting into my account then why do they continue to communicate with me via the email address I set up. I paid money for a service that I cannot access because I changed my telephone number and two-step verification is turned on. This is wrong on so many levels even government agencies do not require a driver's license to get back into your account. My account is up for renewal on December 8th. I cannot even open my account to authorize payment. I changed my credit number so my payment is not authorized. If they run the payment it is considered fraud.Business Response
Date: 12/02/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On December 9, 2021, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account to provide an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account. This security feature is provided by GoDaddy to prevent account and domain name hijacking.
In the event a customer no longer has access to the mobile device or phone number associated with their 2FA settings, GoDaddy has a vetted and established process in place to remove 2FA from their account on their behalf. More information can be found here: ***********************************************************************
On August 14, 2022, a request to cancel 2SV was received by our Account Recovery Team; however, our customer declined to provide the required documentation that will allow GoDaddy to remove 2FA from the account on their behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, GoDaddy has a vetted process in place to aid in the removal of 2FA. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.?
If our customer wishes, once the required documentation has been submitted, they can contact our team at [email protected] so that we can have their request expedited.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 12/02/2022
I will not provide my driver's license to you.Business Response
Date: 12/07/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
The Two-Factor Authentication (2FA) security feature is a vetted and established process to help prevent account and domain name hijacking. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.?
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 12/13/2022
I do not accept this response. When setting up the 2 step verification there is no disclosure stating changing your telephone number will result in submitting your driver's license to regain access.Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after sending godaddy my identifaction godaddy lied about my ownership stating the account was not in my name however godaddy lied as my name ******************************* was entered as the account owner. why did they lie and try to keep me locked out of my store www.quicklyfadecellulite.godaddysites.com ----- Forwarded Message -----From: [email protected]Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 22, 2022, our customer initiated a free trial on our Websites + Marketing (W+M) product. W+M is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
On November 22, 2022, they connected with GoDaddy's Care Team for assistance accessing their account. Our Care Team correctly informed them that in situations where the email address on file is no longer accessible, GoDaddy has a process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.
Our customer later submitted an Account Recovery request using the temporary URL associated with their website, and this caused their request to link to an account that was not their own. Our Account Recovery (AR) Team appropriately responded, stating that the request needed to be submitted using the account holder's information.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** takes account security very seriously, and this process exists to verify that the requestor is the account holder.
Our records indicate our customer was able to connect with **********************'s Care Team and access their account on November 22, 2022. They have updated the email on file and added Two-Factor Authentication on their GoDaddy account, providing an additional security layer.
Should our customer wish to discuss their concerns further, we can be reached at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer #:***************************** doesn't refund my balance of $1,043.57 almost for 2months even after contacting them many times.When I contact them, they always promised to refund my balance soon but they are just lying and holding my money for no reason.Please help.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 29, 2022, our customer contacted our Care support team and requested a refund of their GoDaddy Good As Gold (GAG) payment method. GAG is GoDaddy's wire transfer payment method that allows customers to transfer funds directly between their bank account and ours, storing a balance for future purchases. Unfortunately, not all the required information required to process the refund for our customer was requested at that time.
On October 20, 2022, our customer contacted our Care support team requesting a status update regarding their refund request. At that time our customer declined to verify their account for our Care team to be able to address refund status or account details.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was able to reach our customer by phone and are working with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I unknowingly had a year subscription for service that was never used. I called to get a refund or be able to use the service but was denied. Theres a log to see that I never signed into the account to be able to use any of the services provided. I only became aware of the subscription when I received an email that said it would auto renew soon. I would like a refund or be able to use the service I paid for.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 1, 2022, our customer purchased a domain that included a 30-day trial of Websites + Marketing (***) via a transaction online. Websites + Marketing is GoDaddys proprietary website building tool. That same day, our customer also renewed that same *** plan for one year, via a transaction online.
Our customer contacted our ************* Team on November 21, 2022, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy.
?
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer to address their concerns. Unfortunately, we were only able to leave a message. If our customer wishes they can reach our team at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 24, 2022 Godaddy.com has initiated an unauthorized transaction for services I did not/not have I ever purchased. I tried to call their customer service department and they refuse to assist. They asked me to submit a Validation Request, but did not fix the issue. I am requesting a FULL REFUND for the initial charge and now the new charge.I submitted a NAME CHAGNE document as well as my Photo ID. ********************** has failed to assist.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 24, 2021, our customer purchased a domain name registration with Full Privacy and Protection, and an email plan, each for a one-year term.
On November 19, 2022, GoDaddy proactively notified our customer their domain name registration and add-on services would automatically renew on November 24, 2022, in accordance with their account preferences unless action was taken. GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences.
Our customer had also enabled Two-Step Verification (2SV) on their GoDaddy account which provides an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
In the event our customers no longer have access to the device or app used to enable 2SV on their account, GoDaddy has a vetted process in place to enable us to remove the service on our customer's behalf. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628
On November 23, 2022, after our customer provided the required documents, the 2SV was removed from their account as requested.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has made multiple attempts to contact our customer to discuss their concerns; however, we have been unsuccessful thus far. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ***************.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
********
Office of the ***** GoDaddy
Customer Answer
Date: 11/23/2022
Godaddy.com has not made any attempts to contact me to resolve the issue at hand. Compensation in the amount to $10,000.00 USD to be deposited to my account for the inconvenience is required.Business Response
Date: 11/28/2022
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customer and their frustrations with **********************, account management is a customers responsibility. As a result, we must respectfully decline our customers request for compensation.GoDaddy strives to provide the best service in the industry and takes great pride in improving upon that. Our office has made several unsuccessful attempts to connect with our customer so they can provide their feedback. Our office can be reached at [email protected] with any additional feedback.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the *** GoDaddyCustomer Answer
Date: 12/02/2022
Godaddy has made NO attempts to contact me either via email or phone. I DO NOT ACCEPT this response from them and expect them to deal with my concerns and to compensate in the amount of $250,000.00. A copy of this will be sent to CITYTV, CTV, GLOBAL TV and *** including but not limited to Consumer SOS for in-depth investigation.Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that my *** hosting would be accessible from the time I purchased it to the 5 years from purchase date. There appears to be a faade that was made where not only can I not access or alter this website without subscribing, but it prompts future buyers to up-bid me on my purchase price for the *** itself (entrapment). The *** is in my name, they have sold it to me and this is not in question. This complaint has to deal with the attached photos and the inability for godaddy to provide services that were contained within our signed contract/agreement at time of purchase. Amongst multiple phone calls and emails I have had no appropriate customer response - lack of ability to provide justification for sale. Inability to determine the best path forward for my business loses me significant amounts of money day to day (est. 200$-400$/week due to lack of service), and I would appreciate if whoever is in escalations would just call me at ************.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 16, 2022, our customer registered a domain name for a ****** term with Domain Ownership Protection. During that same transaction, they initiated a Free-Trial of our Websites + Marketing (W+M) product for a seven-day term. Our W+M Free-Trials allow our customers to try out our proprietary, do-it-yourself template-based product to construct a website. After the Free-Trial period, they would need to pay a renewal fee to continue utilizing the service. Our customer acknowledged this agreement at checkout.
To partner in our customer's success, we display the amount of time remaining on their W+M Free-Trial within their GoDaddy account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Currently, our customer's domain name is parked. Our parked domains display that the domain is taken and offer to set up a broker service to inquire with the domain owner if they might be interested in selling the domain for a profit.
GoDaddy provides its customers with complete control over a domain's DNS settings. Customers may, at any time, log into their account and modify those preferences.When the W+M is renewed, our customer can publish their website with the domain they registered. Until then, the domain will remain parked.
We encourage our customer to work with our Care Staff if they have additional renewal questions. Their contact information can be found at the following link: https://www.godaddy.com/help/contact-us
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
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