Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,690 total complaints in the last 3 years.
- 718 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misrepresented the ease of use, it was not easy at all, and getting a refund took all day only to not get the full refund. An absolute nightmare to deal with
Business Response
Date: 02/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We require additional information from our customer in order to fully understand and investigate their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer, however these efforts have been unsuccessful to date. We remain available to speak with them at their convenience and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain through godaddy.com. I paid $74.50 for this year and then like double that for each year after. I bought the domain to use with my ****** sites website. The domain will not connect, and now I think they will only let me use it if I purchase a Godaddy website. I deleted the "coming soon" page they offer and then was on support twice. Once to deleted the parked A record on the **** they said I needed to wait ***** hours till it would work. The second time, because it didn't work, they helped me edit the ***** to the one provided by ******* same thing, wait ***** hours to see. Believe it or not, it didn't work. So I went on again, and was told its not something they can fix. Suddenly, once I get my ****** site to connect, or for the ****** Sites browser to say it's connected, for the Godaddy "coming soon" page to pop back up. I go on support AGAIN, for them to do all the steps I said previously - yet not remove the A record of parked. Said there was nothing they could do. Not to mention, this customer service number is fake - literally not a real number. When you ask support for a number they give you the fake one. When you tell them its fake, and that they personally should call it, they say they need to speak to their team. Then refuse to answer your questions about speaking to someone.Business Response
Date: 02/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 14, 2024, our customer purchased a domain name for a three-year term in an online transaction.
On February 14, 2024, and again on February 18, 2024, our customer connected with our Care support team for assistance with updates to allow their domain to connect to their third-party website via Domain Forwarding and Masking.
During these interactions our Care support team worked to the best of their abilities to assist our customer in resolving the issue they were experiencing.
While GoDaddy is committed to helping all customers to the best of our ability we must do so within our agreed and stated scope of support. We understand technical issues with websites can be frustrating, however, boundaries need to exist for where and how we can assist our customers. GoDaddys Statement of Support may be reviewed online at ******************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office attempted to reach our customer by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. We remain available to connect with our customer and can be reached via email at *********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy charged me for 7 email accounts when I only have 5 which are inculded in the "5 pack" ordered. I went through nearly an hour on the phone and texting with incompletant customer service staff with no resolution.Business Response
Date: 02/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 23, 2020, our customer was migrated from **********************'s WorkSpace Email (WSE) to ********* 365 (M365). At that time, they utilized seven email accounts, two of which were not within the M365 five-pack. Over the years, our customer has deleted users from within their M365 5-pack, which left open spots within the M365 5-pack plan. Email plans do not consolidate on their own.
On February 15, ****, per our customer's account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. GoDaddy sent notices before renewal informing them the products would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
On February 16, ****, our customer contacted our *********** to receive a refund. They were appropriately advised they would need to delete the standalone M365 email plans to receive a refund.
Refund Policy: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer is within **********************'s Refund Policy, we recommend our customer contact our *********** prior to March 14, ****, to delete the unwanted M365 email plans and restore the email addresses to the M365 5-pack email plan. Once completed, we can issue them a refund for the two standalone M365 email plans.
Once the products have been canceled, they can email us at *********************************************** to request their refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if I can receive a refund through the process as directed - I completed the cancel process but could not reach customer service to process the refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my extreme dissatisfaction with the new feature I recently purchased from Godaddy called **************** Unfortunately, since I started using this feature, I have encountered numerous technical difficulties that have severely hindered my ability to use it effectively.I have been diligently contacting Godaddy multiple times a day in an attempt to resolve these issues, but to no avail. Despite my best efforts, the feature continues to malfunction and remains non-functional. This has caused me significant frustration and inconvenience.I must highlight a particular incident where, after much perseverance, I was finally able to prepare a campaign and send it out. However, my relief was short-lived as the entire system crashed repeatedly shortly after. This unexpected and recurrent system failure has only added to my mounting frustration.Furthermore, as shown in the attached picture, even after successfully sending out campaigns, I have noticed that a day or two passes without any progress or report on the campaign's performance. It appears that the feature is not functioning as intended and is failing to provide me with any valuable insights or feedback.I am deeply disappointed with the lack of reliability and functionality of the *************** feature, considering the investment I made in purchasing it. I rely on this tool to effectively communicate with my customers, and its consistent failures have caused me significant setbacks in my business operations.I kindly request that you address these technical difficulties promptly and provide a resolution that ensures the seamless functioning of the *************** feature. As a valued customer, I trust that ******************** will take this matter seriously and take the necessary steps to rectify the situation.I look forward to your prompt response and a satisfactory resolution to this matter.Business Response
Date: 02/21/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 10, 2024, our customer purchased ********************** ***************** Suite for a one-year term.
This is an annual service that gives customers on-demand access to website maintenance and updates to allow them to improve their site as needed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Currently, it appears the service in question is functioning as intended. A member of our ********* Services team has reached out to our customer via separate correspondence in an attempt to gather additional information. We will continue to work with our customer to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddyCustomer Answer
Date: 02/22/2024
The account still experiences issues, and no one has yet been able to repair these issues!
I have expended many hours calling and going through the account, with several representatives, and still not working properly!
Business Response
Date: 02/28/2024
Thank you for the opportunity to address our customers additional concerns.
A member of GoDaddys Marketing Team has been in contact with our customer to assist with resolving their technical issues. Our customer has since indicated that their concerns are resolved at this time.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Customer Answer
Date: 06/21/2024
I have been a loyal GoDaddy customer for many years, but I am writing to express my dissatisfaction with the *************** product I recently purchased. While some initial issues were resolved a few months ago, I have encountered a new problem that has persisted for over two weeks now: I am unable to create any new campaigns on my account, including using the copy and paste function. I have tried using ************************ Edge, and Firefox, including the incognito feature as recommended by a GoDaddy representative, but nothing works. Additionally, I have found it extremely difficult to get in touch with GoDaddy customer support. On my last call, I waited 46 minutes to speak with a representative. While ******, the customer support representative I spoke with, was very professional, he was unable to resolve the issue even after nearly 40 minutes on the line. Specifically, I need the social media icons to appear on my campaigns, as they do in all my previous campaigns. Moreover, I must be able to create and manage my campaigns on my account, including the ability to copy and paste content. I request that these issues be addressed promptly. As a long-term customer, I expect a higher level of service and support from GoDaddy. Please resolve this matter as soon as possible. Thank you for your attention to this issueBusiness Response
Date: 06/24/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
A member of GoDaddy's Marketing Team contacted our customer in regards to their previous communication with us and advised them of the proper next steps.
On June 21, 2024, our customer contacted our Care Team to report a technical issue with their *************** product.
After further review, we were able to confirm they were able to send marketing campaigns shortly after this communication and the product was working as intended.
Should they experience further technical difficulties, we encourage them to contact our 24/7 Care Team at ************ for troubleshooting.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 06/25/2024
we can not create new campaigns or emails as the copy paste function still not working and theres still missing my social media icons on all new emails/campaigns.Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discontinued using the domain name ******************* years ago; and they -- GoDaddy -- renewed it for two years without my consent or any kind of warning. I want my money back.Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customer's
concerns.
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at *****************************************
On January 18, 2024, per our customer’s account preferences,
GoDaddy automatically renewed the domain in question in good faith to honor
agreements with our customer. GoDaddy sent renewal notices prior to expiration,
including on December 18, 2023, and January 12, 2024, informing our customer
the expiring items would be renewed in accordance with account settings unless
additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service.
We empathize with our customer’s frustration, but we
respectfully decline their request for a refund. The refund is outside
of our refund policy which can be found here* *******************************************************
Additionally, we recommend our customer logs into their
account and turns the domain name off autorenewal to avoid additional renewals.
Instructions on how to do this can be found here: *******************************************************
Thank you again for the opportunity to address the concerns
presented by our customer.
Kindest regards,
****** *
Office of the CEO - GoDaddyCustomer Answer
Date: 02/20/2024
I contacted them several times and on top of that, they make it quite hard
to communicate with them. They failed to notify me and more than likely
toggled my choice back to RENEW. I will follow up with the attorney general.
Business Response
Date: 02/23/2024
Thank you for the opportunity to
address our customer’s additional concerns.
We stand by our original response. Additionally. we do not arbitrarily change our customer’s account settings.
Thank you again for the
opportunity to address the additional concerns presented by our customer.
Kindest regards,
****** *
Office of the CEO – GoDaddyInitial Complaint
Date:02/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report unfair practices by GoDaddy.com regarding domain name registration. Today, on 2/13/2023, I searched for a specific domain on GoDaddy's website. Initially, it showed as available. However, when I attempted to purchase it, the domain suddenly became unavailable, now offered at a premium price. This sudden change in availability is deceptive and resembles domain name hijacking. Unfortunately, this is not an isolated incident; I have encountered similar issues with GoDaddy.com in the past.Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
From the documentation provided by our customer, we confirmed the domain names referenced were not available for registration on the date of their searches.
According to a public WHOIS lookup, the .US domain name in question was registered on June 6, 2013, and currently registered through GoDaddy as a Registrar. Our customer can confirm this information and more directly through the .US domain name Registry WHOIS lookup located at ********************* While GoDaddy is the registrar of record for the domain name, we have no affiliation with its current Registrant or any associated business.
According to a public WHOIS lookup, the **** domain name in question was registered on June 10, 2023, and currently registered through the Registrar NameSilo - *********************** . Our customer can confirm this information and more through the **** domain name Registry WHOIS lookup located at ***********************************************************************;. GoDaddy has no affiliation with its current Registrant or any associated business.
Domains are sold on a first-come, first-served basis.? GoDaddy does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we respectfully decline their request for store Credit or billing adjustment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 02/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is with great dismay that I am taking valuable time to write this letter. To my great disappointment, and extreme burden, GoDaddy.com LLC (Go Daddy) fraudulently violated their fiduciary duty.On February 5, ****, I sought to renew eight domain names that I have registered via Go Daddy. After putting the domain names in my Go Daddy cart, I called the company to inquire if my purchase was eligible for any discounts. The representative I spoke with attempted to hard sell me on a domain name club membership. He said the club membership would cost me an annual fee of $96, and would provide a discounted rate for each domain name renewal. I asked him details about the membership, including if the discounted domain price the membership offered would remain fixed. While he was unable to assure this, he suggested that I pay the annual fee, renew my domain names multiple times during the year, and then cancel the membership before the annual renewal fee became due.Uncomfortable with the hard sell, I declined to join the club membership. Once I got off the phone, I immediately purchased the eight domain names that were in my cart for a total of $177.36. I used my husbands credit card to make the purchase.Today, February 15, ****, I was completely taken aback when I logged onto my online bank account and saw that my credit card account was overdrawn. I immediately traced the source of the overcharges to two separate charges from Go Daddys automatic renewals. The automatic renewals were for the eight domain names that, to my knowledge, I had purchased on February 5, ****.Further investigation showed that instead of the February 5th, $177.36 domain names renewal purchase, Go Daddy had charged my husbands credit card $95.88 (on February 5, ****) for a ******************** Basic Membership. This fraudulent charge meant that my domain names had not been renewed. Instead the charges for the domain names were activated on the dates of their expiration via auto-renew.Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 5, ****, our customer contacted our *********** to request a discount on several domain names. During this interaction, they were offered our ******************** (***) product. This is a membership-based program that provides substantial discounts for domain name registrations and renewals.
Immediately following that call, our customer purchased *** for a one-year term via an online transaction.
On February 7 and February 9, ****, per our customer's account preferences, ********************** automatically renewed several domain names in good faith to honor agreements with our customer. We sent renewal notices before expiration informing them that the expiring items would renew in accordance with their account settings unless action was taken, as account management is a customer's responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 15, ****, our customer contacted our *********** for a refund of the *** and was provided a full refund. Furthermore, our customer retained the *** discounts they received on their domain name renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved my account months before his billing matter occurred. I advised GoDaddy at the time that I was moving my account. They even had to provide information for the new company to accept my Domain. However, they claim in December, 2023 they sent me an email advising me that they were renewing a software product. I never received the email or I would have contacted them immediately not to renew it. In January, **** I received a bill for the software renewal. I immediately called *********** and protested the charge. On January 10, ****, I received a letter from Caporal One with a 10 page illegible document about go Daddy's automatics renewal Policy. On a telephone call today a representative from GoDaddy said there was nothing they could do because my protest was 5 days past the 30 days they allowed for cancellations. That 35 day period was from the tie of the email I did no get until they received the first objection from ***********. The problem is that until I received my bill from *********** and had them contact GoDaddy it was already 35 days past the missing email date. I have no need for this software and they refuse to provide me with a credit. If i had received the email or knew about the billing within the 30 day window this would not be an issue for them to issue a credit. they are now refusing because it was 35 days until they received the first notice from ***********. All I am seeking is a refund of $167.40 for the renewal softwire that I did not want and was not offered sufficient time (Over 5 days) to cancel based on their policy.Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement. On November 28, 2023, our customers financial institution provided GoDaddy with updated payment information for their products.
A chargeback was initiated on the products in question on January 3, 2023. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.
Our customer contacted our Care Staff on January 18, ****, and was properly advised that they could not receive a refund on products that had active chargebacks on them.
On February 14, ****, our customer contacted our Care Staff again to inquire about a refund and received the same information as before. Our customer deleted the remaining products and closed the GoDaddy account later that day.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. With that being said, once a chargeback has been initiated against products in an account, withdrawing funds paid to GoDaddy, we are unable to provide goodwill gestures in a state of financial loss. In addition to that, we are not able to provide refunds for a purchase that took place in an account that is now closed. Our customer also agreed to this when they closed the account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a healthcare professional, it is essential that I keep up the *** service for my online service, and protect the right to private for my site visitors and consumers, Went online GoDaddy and paid renewal of *** Certificate paid for the posted cost. There was no mention of how to activate or to pay GoDaddy Monitor ***.When checked site discovered *** had not been activated. The site had a warning of possible lost security data to the visitors. Call to GoDaddy techs took more than 40 minutes time. Was told would be activated the next business day. Still no change. I placed another call to GoDaddy. Told it was my responsibility to activate the ***. GoDaddy tech refused to tell me how. Yet could sell me "GoDaddy monitored" *** Cert. for $49.99 more & the site would be activated and monitored by GoDaddy. At that time, the original payment was credited and closed. That $99.99 was used to pay in part for the GoDaddy.com monitored *** to be activated, and an additional charge to my credit card was made to $50.00 by GoDaddy for the total required for the *** with GoDaddy monitoring to be activated.Site and *** Certificate is still not activated. It is February 13th, ****. From 1/25/**** to date today, the site has been down with security warnings for visitors. I am a health care professional and my consumers, both patients and peers, will see this as a reflection of my credibility. On a call again this morning, GoDaddy Tech was claiming it was not his issue. He ultimately issued a ticket to activate *** under GoDaddy managed *** with all the bells and whistles, because I paid for them. There is no way for me to refer to it and track the progress. I expect GoDaddy.com to properly activate my "*** GoDaddy Monitored" product immediately and refund me the entire cost of $149.99, due to my lost time since January 25, **** and the subsequent time for which I am not paid for my own medical/professional services. [Billable at $86./hr est. Certified Acupuncturist]Business Response
Date: 02/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In order to fully understand and investigate our customers concerns, we need additional information from them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to discuss their concerns, however, these efforts have been unsuccessful to date. We will remain available to speak with our customer at their convenience, and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 03/01/2024
The business GoDaddy.com in and email claimed that they made a connection and that my website *** had been activated. It was not. Then on the BBB notice of assertion to have responded to my claim that they had not, either by action or in communication with me via phone or text. I did place a call on 2/20/24 and after the more than 3 min. hold [it was 10 minutes when] I hung up. They as of this morning 2/26/24, had not activated the *** certificate on my TheSpiritofFood.com website. as state by myself ************************** 2/26/24"
-Mention any additional concerns you would like the business to address
"After I spoke with your BBB office this morning and before making the call to GoDaddy.com so I could determine the amount of my time invested in the process of buying, and paying for a monitor at GoDaddy to take control of the *** activation.
I then made the call and used their complaint number WSS-***** as stated in email/s signed by ************** and *****************, neither of which were accessibled on the call I had made to tech support who wanted me to begin at the onset of the January 25th, 2024 payment issues. I simply did not have the time to devote to this as logistics of a winter ice storm had displaced me from my housing, into hotels, where I still am managing to hold-down-the-fort. This site was extremely important as I had just signed a contract to provide AI Biology input. My own logo which has a trademark associated with it and the trademark of the organization/s which have provided me with my credentials, and some of which I have worked and consulted with in the past have been posted, yet have not been displayed on my site. I have worked with the ************************* and the ** Food & ************************ providing expertise, etc. These credentials have been displayed based on my contributions of my own intellectual property. I personally own a nutrition biomedicine protocol which has been certified since 1998. I have cut up cadaver, looked at petri dishes, and studied statistics and physics. I have earned my rights to posts these logos. By *************************, 2/26/24"
-Restate your desired resolution
"Originally I asked that the *** certification be completed which would allow visitors who clicked in my site to see that it was secure and my information was certified by me and my legal disclaimers. I also asked for a full refund of my money, not a credit on account, based on the amount of my own time invested in getting this done, so I can be paid at a rate based on my education, experience and credentials as well. by *************************, 2/26/24"
-If applicable, please send me any documents that support your rebuttal statement:
"I had already sent to your office the email which I had received after filing the complaint which had stated the *** activation had been completed when it had not been. A false statement made by ************** The the email from *****************, which did not come at a time when it could be answered due to a second storm, a holiday President's **** on 2/19/20, put my response to a Tuesday 2/20/24. Based on the fact that I am not in business to answer tech screwups on a daily basis and was working on my new AI contract, I did not get back to address this until to**** 2/26/24. The amount of time lost continued this morning when a began with a call to BBB to reopen the completely unmet claim by GoDaddy.LLC. by *************************, 2/26/24Business Response
Date: 03/06/2024
Thank you for the opportunity to address our customers additional concerns.
On February 26, 2024, the installation of the *** was completed. We have made additional attempts to connect with our customer to address their continued concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the *** GoDaddyCustomer Answer
Date: 03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a GoDaddy customer since 2006, maybe earlier. So I'm a loyal customer that uses/has used ********************** for everything from web-sites, domains, to email. Today I got a charge for $50.17 for a domain renewal. Last April domain renewals were $20.17, and have been for a while. I reached out to CHAT and was told there was a rate increase. A rate increase of 148% ??I asked if there was a notice that went out to customers to tell us about the increase. I was told NO there wasn't. I was offered a 25% discount on future renewals. I said I would file a complaint with the BBB b/c the customer should know about this.Business Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 9, 2023, our customer registered a new domain name for a one year term via an online transaction. The domain in question is a .social (as opposed to a .com or .net). The renewals from April our customer mentions in their complaint were .com domains, which follow a different pricing structure than .social domains.
Per our customers account settings, on February 10, ****, their domain automatically renewed for another one year term at the proper rate. Prior to the renewal, on February 4, ****, our customer was notified via email of the upcoming renewal, and this notification included the renewal rate.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
There are different pricing structures for different types of domains, and our customers .social domain renewed at the correct rate.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddy
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