Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,601 total complaints in the last 3 years.
674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Go Daddy Keeps Putting My account On Auto Renewal when I keep going in to edit to Take off Auto Renewal , They Took Money From My debit cards in the Past Claiming it was On auto renewal which i turned off, now again they did it this time to a Debit card That is Only suppose to be used for a ********************* website , and email , I would like the Funds Placed Back into account , and if they Could in the Future stop going in switching Customers account to Auto Renewal ,Once they see a New Card added for another account .
Business Response
Date: 10/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On October 21, 2023, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer.
********************** does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 21, 2023, our customer called our Care team and received a refund for the auto-renewal in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy
Initial Complaint
Date:10/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attempted to get help from a GoDaddy support person to install a GoDaddy Certificate. Was hung up on. Now moving all my 150 accounts to another registrar.
Business Response
Date: 10/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************.
On October 21, 2023, our customer contacted **********************'s ************* team for assistance with installing a Secure Socket Layer (SSL) Certificate. During the interaction, our customer was informed that we were experiencing technical difficulties accessing accounts and therefore was asked to call back.
Unfortunately, the call was dropped before we were able to validate their account. As such, a callback could not be attempted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
We empathize with our customer and understand their frustration. Unfortunately, we experienced technical difficulties at the time of their call. The issue has since been resolved. Our Care team remains available to assist our customer and can be reached at ************.
Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
****************
Office of the ***** GoDaddy
Customer Answer
Date: 10/24/2023
you had technical differences not me. You should not force me to **** through your horrible automated system. I gave you my number. Pick up the phone and make it right.
Business Response
Date: 10/25/2023
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

We empathize with our customer and understand their frustration. Unfortunately, we experienced technical difficulties at the time of their call. The issue has since been resolved. Our Care team remains available to assist our customer and can be reached at ************.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
****************
Office of the *** GoDaddy
Customer Answer
Date: 10/25/2023
I had to go somewhere else. That was your resolution. I want thus public record
Initial Complaint
Date:10/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Remove this fraud. Ths website is stealing peoples money and my information.
Business Response
Date: 10/28/2023

Thank you for the opportunity to address the concerns of the complainant.

From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.

GoDaddy is neither the domain name registrar nor hosting provider for the salessouvenirs.com domain name. As such, GoDaddy has no affiliation with this domain name. According to a public network lookup, the domain points to the ** addresses of 172.67.157.57 and 104.21.56.247, which are managed by Cloudflare, a popular content delivery network (CDN). Unfortunately, this means we cannot determine the hosting provider. Considering this, the complainant may wish to contact Cloudflare directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse reporting location at Cloudflare: ********************************

RESOLUTION:

While we empathize with the complainant, as the domain name has no affiliation to GoDaddy we would not be able to assist.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,

**********************;
Office of the *** GoDaddy
Initial Complaint
Date:10/20/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 2nd 2023 I'm unable to access our company's GoDaddy account. We had setup two factor verification years ago on an employees cell phone. However, that former employee hasn't worked for our company since early 2019. I requested ********************** to remove 2 factor authentication so that we can get into our account. I was told it would take ***** hours and it has been over 14 days now. We are a small business and can't be locked out of our accounts. We've provided numerous documentations requested by GoDaddy, called in numerous times and provided extreme amounts of verification. WE need this resolved as soon as possible. Our company will be transferring our URLs and business elsewhere.
Business Response
Date: 10/24/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

GoDaddy has an established processes in place to assist customers who lose access to their accounts. The process in question can be viewed at the link below.

Regain access to my domain or my GoDaddy account:
**********************************************************************************************************

On September 27, 2023, our customer submitted a request to **********************'s Account Recovery team to remove the Two-Factor Authentication and update the email address associated with the account in question.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On October 23, 2023, our customer successfully accessed their account and updated the associated contact information.

Our office attempted to connect with our customer to discuss their concerns and was unsuccessful. While it appears they have since resolved their account access problem, we welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*************************
Office of the *** GoDaddy
Customer Answer
Date: 10/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. We were finally able to access our account with no assistance from GoDaddy after weeks of reaching out.
This situation has been resolved on our own.

Regards,

*********************
Initial Complaint
Date:10/19/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am no longer a customer of ********************** in *****, **, and have NOT been a customer of theirs for OVER 10 years.I was informed that GoDaddy has listed MY DOMAIN NAME FOR SALE. My domain name that godaddy has listed for sale on their website is:>>> www.BuildingsOfTheFuture.com My above domain name has NEVER been for sale as it is used at my non-profit company: **************** Institute.I tried calling godaddy today and they refused to remove my domain name for sale from their website.Please demand they remove my domain name: www.BuildingsOfTheFuture.com for sale on their website for $8,200. I have a screen shot of my domain name that godaddy has listed for sale on their website.This is a very valuable asset and if we were to place our property for sale it would be priced in the MILLIONS of dollars.godaddy offering our property for sale on their website at $8200 has caused us financial harm at their price.Please demand they remove my domain name: www.BuildingsOfTheFuture.com for sale on their website for $8,200. Thank you.*************************, MBA Executive Director **************** Institute ******, *****
Business Response
Date: 10/24/2023
Thank you for the opportunity to address the complainants concerns.

The domain name in question is no longer listed for sale by GoDaddy.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,
*************************
Office of the ***** GoDaddy
Customer Answer
Date: 10/24/2023
Hello BBB
Thank you for helping me with my demand that this business remove my domain name from their website that they listed for sale at $8,200.
This "business" listed MY property for sale WITHOUT MY PERMISSION, and at a ridiculous price, WHICH I DID NOT KNOW.
I also noted that this company's president went to my LinkedIn account after I made the complaint 3 days ago. They still had MY PROPERTY listed FOR SALE without my permission and at a price I would have never approved, even if I was interested in selling MY PROPERTY.
This company - by listing MY PROPERTY FOR SALE, WITHOUT MY PERMISSION, and at a ridiculous price has caused me and my business financial harm.
I have discussed this problem with 2 attorneys, both said I have a claim against this company for at least FRAUD, FALSE ADVERTISING and DECEPTIVE TRADE PRACTICES. There may also be other causes of action that they possibly committed.
Both attorneys are researching this matter and will be making their recommendations to me on our possible course of action.
Sincerely,
*************************, MBA
Executive **************************** Institute
******, *****
Business Response
Date: 10/27/2023
Thank you for the opportunity to address the complainants additional concerns.

We stand by our previous response, and the domain is no longer listed through our website as a Premium Domain listing. That said, this action was taken as soon as we learned that the complainant was claiming ownership of the domain in question.

Thank you again for the opportunity to address the additional concerns presented by the complainant.

Kindest regards,

*************************
Office of the *** GoDaddy
Customer Answer
Date: 10/27/2023
The company failed to address the latest domain of ours we found that they listed for sale - www.ExplorationAndProduction.com - once again, WITHOUT OUR AUTHORIZATION, and at a price we DID NOT AUTHORIZE.
Exploration and Production is the primary business for EVERY Oil and Gas company.
In addition, the business failed to provide a list of other properties of ours they have listed for sale, without our permission or authorization.
Initial Complaint
Date:10/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was 10/19/2023. I own a hardware store, I originally had paid GoDaddy.com, LLC the amount of $2,399.88 MXN, for which the business comitted to provide me with an online service of my own website + online shop to advertise my products. It is important to mention that this amount was given due to a discount for it being the 1st year of service, however, when I tried to make the payment via credit card it was constantly being declined, to which they had a wire transfer option, so I generated the order and proceeded to transfer the money, but when the product was activated they provided a different plan, a plan that didn't include the online shop, just the website. I reached out to their customer service and they claimed it could have been a cache error or something like that, however, despite this display error from their website, I needed to pay the difference of the plan ($600.00 MXN) if I wanted the online shop, for a new total of $2,999.88 MXN. This was the only option they provided to solve this situation. I had to agree since I need this service for our business to continue growing. And for some reason they also activated a free trial of a corporate email address, which wasn't mentioned to me, I didn't agree to this.My customer number with them is: *********, the original order #********** ($2,399.88 MXN) and the final order #********** ($2,999.88 MXN, the first order was applied against this).
Business Response
Date: 10/24/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On October 19, 2023, our customer purchased a Websites + Marketing (***) Standard plan via an online transaction.

Following their purchase, our customer contacted our Care team claiming they were supposed to have purchased the W+M Commerce plan.

To accommodate our customer, the standard plan was canceled, and the funds were used toward the purchase of our Commerce tier.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While GoDaddys W+M Commerce plan is currently on sale with an introductory rate, that rate is not equivalent to our Standard plan. However, as a one-time courtesy, and gesture of goodwill, we have refunded the difference between the two tiers as an in-store credit.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the ***** GoDaddy
Customer Answer
Date: 12/18/2023
I purchased an online store platform from this provider, during testing periods the orders could not be completed correctly on the customer's end while paying through credit card. This situation was escalated to Customer Support for a month and could never be resolved, making this completely useless to our purpose of online sales. I decided to no longer remain with this provider for the online store and requested a cancelation and refund due to the situation above. This request was submitted on October 30th, mentioning that the refund would be sent back to the original source of payment. I was given incorrect information from their **************** regarding how long it would take for me to receive the refund, so I reached to them several times asking for the correct time, last one being 10 business days. This time passed and I never received my money back, every time I would reach out to them they would create an escalation ticket and was asked to wait for yet another 3 business days for response, which they never reply so I always had to reach them back. I made the payment of this service via wire transfer, to what I believe is a 3rd party named DLOCAL MXICO SA DE CV working along GoDaddy to start the service. GoDaddy's **************** kept saying that my online store was paid via on-account credit and via the credit card registered, to which I kept providing the proper information, that this was a wire transfer (attached). As of today, December 15th, and after several "escalations" with no respose, on my last contact they said I didn't qualify for a wire transfer refund, giving me no explanation at all why I don't qualify for it, I believe they just don't know how to do it for MX customer. Their solution was to give me store credit for the amount paid. I have no use for this since I don't want to continue with their online store platform nor any other additional services they offer, I need my money back. My GoDaddy's Customer# is: *********. Thank you. *****
Business Response
Date: 12/26/2023
Thank you for the opportunity to address our customers additional concerns.

We apologize for any confusion or inconvenience caused to our customer in their attempt to receive a refund for the purchase in question. On October 19, 2023, our customer purchased the service in question utilizing both the In-Store-Credit (***) on their account and their financial institution to cover the remaining balance.

On October 24, 2023, to help resolve our customers concerns, this office refunded the difference in price from their previous purchase to the upgraded purchase. These funds were credited to our customer's account as an ***.

On October 30, 2023, our customer requested the cancelation and refund for the order in question. The *** balance on their account was refunded to their financial institution, however, the refund associated with the cancelation was returned to an *** in their account.

Between October 30, and December 8, 2023, our customer has attempted to work with our ************* team to receive a payout of their *** back to their financial institution. Our ************* team worked to assist our customer to the best of their ability, however, the funds were never successfully returned.

This office has since connected with our Payment ********************* and has confirmed the successful cash out of the remaining *** balance on their account. The funds have been returned to their financial institution. Our customer should allow between five to seven business days to see the funds reflected in their account.

Should they not have received the funds within seven business days, they are welcome to contact our office via email at *********************************************** for further review and follow-up.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

******
Office of the *** GoDaddy
Initial Complaint
Date:10/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Three days ago our form mail was working. and we were able to receive emails. Yesterday I noticed that it didn't redirect to the thank you page, so I phoned tech support. A woman in tech support said it was probably due to the firewall we paid you to put up. She took it down. The results were the same. It went to a GoDaddy timeout page. On that page, it said to click support so I did. I then had to agree to three things but when I clicked the button to proceed nothing happened. I tried on two different browsers. The woman said to said till today that the servers needed to refresh. But today it wouldn't send emails at all and went to a 500 Error page. I hadn't made any modifications to the site in months other than changing on image. Also, I have tried to upload test pages by copying and pasting the coding from different pages but when I do that, none of the javascript works. Again, this has happened in the past and the problems were on your end not mine. When I look at your BBB rating, it is a solid 1 but an A+ meaning you respond to complaints but don't fix the issue. This is a website for endangered children and the mail is very important, sometimes critical. I spent three hours on the phone tonight. Maybe it's GoDaddy's method to just wear people down. We were promised when we signed on years ago that you would help us with any issues. Our coding is good as it works fine on annazavtur.com but not on thursdayschild.org both of which were built from the same template and run off the same perscript. But annazavtur.com never had your special extras like firewalls to mess it up.
Business Response
Date: 10/18/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 13 and 14, 2023, our customer contacted our Care Staff because they were experiencing a 502 error after filling out and sending a form from one of their websites. Our Care Staff worked with our customer to the best of their ability to resolve their concerns. However, it was determined by our Care Staff on multiple occasions that the server was working as intended. The error our customer was experiencing was caused by a script that their site was running.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our Care Staff can assist with a wide range of concerns, troubleshooting a websites script is outside of our Statement of Support.
*****************************************************************************************************
We empathize with our customer and understand their frustration that our Care Staff was not able to assist them. We encourage them to reach out to a web developer or the person responsible for building the site to see if they can assist in resolving our customers concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
Customer Answer
Date: 10/18/2023
The site was working until a short time ago. Nothing on our end was changed. Your people will not even attempt to look into what changed on your end.
Business Response
Date: 10/19/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our Care Staff has confirmed that the server is working as intended.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
Initial Complaint
Date:10/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been godaddy customer (Customer #: ******** for over 20 years without any issues. Recently however, our company (a family business) decided to 'upgrade' to a new company website version at which time we also thought to try-out godaddy payments as advertised (switching from our usual processor, authorize.net). This worked well until we had 1 transaction, higher than others ($2159, a b-to-b transaction amount which we do receive occasionally, as a professional service company), at which time the payout of that was been placed on hold. I have called every day, sent in a multitude of all requested documents (attached here, enough for a mortgage!) clearly showing we are a 20+ year established and financially solvent business, and also proof of delivery ***** tracking # *************************************************************************************************************************************************************************************************************** ) of the items delivered. The first phone rep explained they had sent the info to a wrong email. the 2nd phone rep said they would send a note to that ***** (apparently a 3rd party support team atlassian)... still no response (or interest accruing on the held payment)... so I am writing this here now, not to complain, but to see if this can be resolved before reaching out to our customer (a past customer of many years) to refund her approved payment (with no issues) and explain that godaddy has not paid us, and to re-do the transaction again using our usual processor that we have switched back to using (until this resolved). Hopefully someone who actually works at godaddy reads this and can help. Thank you.
Business Response
Date: 10/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 8, 2023, our customers application for GoDaddy Payments (GD Payments) was approved. GD Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. One of our customers transactions was flagged for review by our Verification Team. On October 10, 2023, our customer was notified that some deposits were temporarily on hold until they could verify some additional information.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our Commerce Advanced Support Team notified our customer on October 16, 2023 that their deposits were re-enabled.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution issatisfactory to me. I consider this complaint resolved.
Thank you for helping resolve this.

Regards,

*****************
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use go daddy as a platform to sell goods through my business. I recently sold 31 shirts to a business for a staff event which occurred 10/10/23. Go daddy has held the funds. They asked for an invoice and customers info which was provided. Now they are asking for tracking info and picture of items showing todays date. If this was a prerequisite for funds to be released, they should be stated prior to me using the platform to sell goods. Nowhere does it state I will need to provide pictures of goods prior to payment release. I need a resolution so my funds may be released and I can deactivate my godaddy site. Thank you.
Business Response
Date: 10/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2022, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On October 10, 2023, our customers transaction in question was flagged for review by our Verification Team. As a result, deposits were disabled until our customer provided the requested documents to our Verification Team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy may request financial documentation to support a business's financial health and credibility. Our review process is standard across the payment industry and documents are securely submitted through a restricted access and secure case management system.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
On October 15, 2023, our customers account was verified,and their deposits were enabled.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy
Initial Complaint
Date:10/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called into GoDaddy for login and account issues. First person I spoke with was very nice, professional and help as much as she could. I asked if she could escalate this to her supervisor or someone to help solve my issue. Gentleman's name was *** (supervisor). Instead of solving my issue and providing service, I heard more excuses and reason why he was not able to facilitate a simple request of account help. I asked for this to be escalated to someone above him who could solve the problem at hand. I was rudely informed that he was the end of the line and it was not possible to speak with someone in tech support, or customer service. Should I keep asking for help or to speak with someone else that he would hang up, due to not having time to deal with an issue he personally couldn't solve. He made it very clear that hanging up was the only option he had to my simple problem. No attempt was remotely made to solving the issue. I've been a customer for over ***** plus, I really expected better customer service.
Business Response
Date: 10/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On October 10. 2020, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback regarding our service levels. We will review and address their concerns accordingly.
As of October 14, 2023, 2FA has been removed from our customers account. We ask that our customer enable a backup 2FA method should they decide to enable this security feature in the future. Instructions to add a backup method can be found here: *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy

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