Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,593 total complaints in the last 3 years.
675 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened my website with go daddy this year. So far I have had 2 sales. The first sale I was paid and the 2nd sale go daddy sent me an email letting my know that they will no longer be processing payment. No reason or additional details were given. Luckily for me I had not mailed the product out. I immediately closed all my accounts with go daddy because what is the point of having a website that I cannot sell on. Go daddy has the nerve to charge me a processing fee for the sale that they cancelled. The audacity of this fraudulent company. I do not wish to do any business with this company but will most definitely not pay a fee on a transaction that they cancelled
Business Response
Date: 09/26/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On September 22, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. While we empathize with our customers concerns, the transaction fee specified by our customer is non-refundable.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddy
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an email domain on 25 January 2023. I paid $23.88 for a one year subscription. When I created the email, it got tied in with another email plan under a different subscription due to a software issue on their side. It is now asking me renew my email eight months after the original purchase date. They said I never used the new plan of ********* 365 Email Essentials. I was under the impression that since my email was working that I was under the correct plan. GoDaddy is now unwilling to admit their wrong doing and are trying to charge me for another renewal plan instead of refunding the $23.88 or extending my plan until the original renewal date of 25 January ****. I have tried resolving this with their customer support; however, they are unwilling to admit fault and unwilling to work with me as a customer without charging me for another renewal.
Business Response
Date: 09/24/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On January 25, 2023, our customer registered a new domain name for two years and purchased an Office 365 email plan for one year. This transaction was processed by our customer online, without the assistance of our ************* team (Care).

********************** offers two different platforms for email: **************** 365 and GoDaddy Professional Email. Our customer had unused Professional Email credits in their account at the time of their purchase.

When our customer setup their new email address, they used one of the Professional Email credits instead of the Office 365 plan.

On September 21, 2023, our customer contacted Care seeking a refund for the unused Office 365 plan. Our customer was properly advised that based on how much time had elapsed since their purchase, the plan was not refundable, per our refund policy.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office has reached out to our customer to offer a refund of the Office 365 plan as a one-time courtesy. Our customer has been sent instructions on how to cancel the unused plan and once they notify our office that the plan is canceled, we will process the refund.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*****************
Office of the ***** GoDaddy
Initial Complaint
Date:09/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Go Daddy design services created my website in July 2023. I pay them a substantial amount of money to create my website. As part of the package I was told I would be allowed the capability to make edits to my site after they designed it. I am unable to make any changes despite their guarantees. I have called multiple times to their tech-support and sales support, and they are unable and unwilling to help me to correct the issue. I either want my money refunded or I want the problem fixed so I can edit my site. The website they created is vetshelpingvetsrealestate.com
Business Response
Date: 09/25/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On March 15, 2023, our customer purchased **********************'s ****************************** (WDS) with WordPress Hosting for one year during a call to our ************* Team. This service enlists **********************'s WDS Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting for the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.

Our WDS Team has attempted to work with them to satisfy their design needs to the best of their ability, and the website went live on May 9, 2023.

On September 11, 2023, they contacted our WDS Team to troubleshoot their Beaver Builder plug-in. Unfortunately, during this call, our WDS Team neglected to submit an escalation ticket to address their concerns.

On September 20, 2023, our customer contacted our WDS Team regarding their concerns, and an escalation ticket was created correctly.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our WDS Team has contacted our customer and is working with them toward an amicable resolution.

Additionally, as the service is not eligible for a refund, we encourage them to continue working with our WDS Team. A copy of our Refund Policy can be found below.

***************************************************/refund-policy

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

Jenn
Office of the *** GoDaddy
Customer Answer
Date: 09/25/2023
this issue has been going on for almost 2 weeks, and due to your organizations lack of ability to address the issue. I am unable to make changes to my website and conduct business in accordance with the initial reason I started this website.
Business Response
Date: 09/26/2023
Thank you for the opportunity to address our customers additional concerns.

On September 25, 2023, our ************** Services (WDS) Team connected with our customer and were able to resolve their concerns.

In addition, as a one-time exception to our Refund Policy and goodwill gesture, our WDS Team issued a partial refund to In-Store credit. Please allow 2-3 business days for the refund to ************** their GoDaddy account.

Our customer can check their In-Store Credit balance using the steps in the following article: ****************************************************************************

In-store credit does not apply to automatic renewals and would need to be applied manually at check out on any purchase using the steps in the following article: ****************************************************************************************;

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

****
Office of the *** GoDaddy
Customer Answer
Date: 10/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************
Initial Complaint
Date:09/18/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have uploaded a letter addressed to GoDaddy summarizing the most recent issues. Documents received by GoDaddy on 08/03. I have not heard back from GD.I have videos records of the issues I encounter that I am unable to upload due to the file sizes.
Customer Answer
Date: 09/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mireille Trevare
Initial Complaint
Date:09/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using GoDaddy for over 25 years. In the past 10 years or so, their hosting services and customer service has absolutely turned rotten. I have had this scenario I'm about to explain happen to several clients whose websites I manage over the past year: I have migrated client website files away from a GoDaddy hosting package. I have gone into the domain settings and pointed the primary A record of the domain to external third party hosting services. I have told clients to let their old GoDaddy hosting packages expire automatically, as they are no longer in use. But the domains can stay in GoDaddy's registrar. When the old GoDaddy hosting packages expire (which are no longer in use and the domains are not pointing to them), GoDaddy's automatic process automatically goes into client's domain settings WITHOUT THEIR PERMISSION and changes the primary A record back to a PARKED status, thereby breaking their websites for a period of time until we discover it and I have to go back in and re-add the external third party hosting IP addresses back in. I have brought this to the attention of customer service representatives MANY times and they insist one of two things every time: 1. They never change domain DNS records without permission. (I've told them it's not a MANUAL change, it's an AUTOMATIC change and a flaw in the automation that needs to be fixed - also it is not possible to manually change DNS records to a PARKED status, it throws an error). 2. If a domain is not in use with a service, it SHOULD be parked (I have explained the domains ARE in use and are setup correctly pointing externally and they have no right to automatically change the domain settings just because we are no longer using THEIR hosting service). I would like my concerns to be taken seriously by an executive at GoDaddy who has the power to change this automatic process, otherwise they are liable for any lost income if they cause another website to break without permission.
Business Response
Date: 09/25/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We appreciate our customer taking the time to share their candid feedback and we empathize with their situation.
Their feedback has been shared with the appropriate teams internally, and our developers are actively reviewing their concerns. While we are unable to provide an exact timeline, this is one of the top concerns for our product teams to prioritize.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a temporary workaround, our customer can rename the domain associated with the hosting account to use a fake/unused domain, which will prevent the *** from being parked when the hosting expires. Alternatively, our customer can simply cancel the hosting plan within their client's account when they are no longer using it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddy
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. After contacting their support team several times, I could not get anyone to understand the issue, let alone pass the importance of the circumstances onto anyone with the power to investigate and adjust their business practices accordingly. So as long as their development team is actively looking into this practice of automatically changing customer's DNS records without their consent upon cancellation of services, I am satisfied that the appropriate people at the business are now aware of the issue and looking into it. I hope this does not happen to anyone else in the future.

Regards,

******* Designs
Initial Complaint
Date:09/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy sold a product called smartline to its customers. This is a second phone line for small businesses product. This second line coincides with a GoDaddy web domain. GoDaddy at that point switched providers and then will not service the smartline. This resulted in my business from not having an active phone line without service or resolution. Yet customers were paying for this service. Im currently paying for this service yet I can not receive a phone call from the phone line that I advertised on numerous platforms including GoDaddy.
Business Response
Date: 09/21/2023
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 12, 2023, our customer initiated a free trial of *********************** SmartLine product. SmartLine is a mobile app that provides entrepreneurs with a second phone number for business use on their personal smartphone.
Between May 12, 2022, and September 12, 2023, GoDaddy has been renewing the service in accordance with our customers account preferences.
On September 16, 2023, our customer contacted our *********** via phone for assistance with troubleshooting their SmartLine application. During this interaction, our staff informed them of GoDaddys plan to replace SmartLine with a new application called Conversations and offered them the option to port their current phone number to the new product.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While GoDaddy is in the process of replacing SmartLine with the new Conversations product, technical support for SmartLine is still available through our Customer ***********.
Our offices attempts to connect with our customer have been unsuccessful to date. We are more than willing to connect with them to discuss any outstanding concerns and may be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddy
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the clipsandshit.** domain from Godaddy in June. I immediately began receiving over 30 ****** telemarketing calls per day about building me a website because my personal information was shared. I cancelled the domain on June 17 and asked that my information be removed. As of today, it still has not. I've attempted to get an answer from Godaddy on 11 different occasions, and each time I have received a different excuse or no excuse at all.My cell phone has become unusable, as I can not answer calls on it because of the call volume pointing to the ***** information and the domain. This is impacting my business and my personal life, and I need this fixed immediately.
Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 17, 2023, our customer registered a .US domain for a ****** term via online purchase.
All .US accredited registrars are required by the U.S. ********** of ******** to make registration data for .US domain names available via their ***** service. Unfortunately, proxy, or private, registrations are not permitted for .US domains. This is disclosed during the .US eligibility confirmation step during purchase. For more information on .US domain policies, please visit *************************. Additionally, complaints may be submitted to *************** or via their contact form at ****************************.
Our customer contacted our Care Staff on June 23, 2023, to assist with canceling the domain. The domain was canceled, but has remained eligible for our customer to renew while it continues to go through the domain cancelation lifecycle.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has confirmed that the domain in question should be back with the registry on or around September 25, 2023. Once the registry has the domain, the ***** data will be updated.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
Customer Answer
Date: 09/16/2023
Again, this has still not been resolved, and this is yet another excuse/answer for when I should expect the deletion to happen. Nothing has changed since my request to cancel this domain, other than my mobile phone remains unusable due to the volume of spoofed telemarketing calls that insist I still own the domain because of the ***** information. I again request GoDaddy remove my information immediately. It has been approximately 90 days since the request was made, and there is NO excuse for it to not be completed.
Business Response
Date: 09/21/2023
Thank you for the opportunity to address our customers additional concerns.
On September 19, 2023, the domain in question was removed from GoDaddy and returned to the registry. GoDaddy no longer controls the domains registrant information.
Now that our systems are no longer showing the domain as registered with GoDaddy, it may take a few days for all WHOIS database sites to update.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
Customer Answer
Date: 10/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
Date:09/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Specifically told by a GoDaddy representative to "delete my website" in order to gain access to the free upload limit for header videos on my paid platform, so that I did not need to spend money to create a Vimeo account for video hosting when I am already paying for GoDaddy hosting. Was informed by GoDaddy that I had two additional video upload "limits" prior to being forced to use Vimeo, when I had not exceeded these limits, I was forced by the GoDaddy platform to use Vimeo for video hosting. Called GoDaddy and was put on hold for over an hour as advanced technical support was consulted. Told by GoDaddy rep to "Delete my website and all data and I would be allowed to upload the video to the header platform." "Are you certain that if I delete my website I will be allowed to upload video content onto the header platform without having to create a Vimeo account?" "Yes" tech support replied, "I have consulted with advanced technical support and they advised doing this step to 'reset' the GoDaddy video upload limit which you have not exceeded but for some reason the website is claiming you have..." So, and all pictures and videos without having a backup, and what happened when I tried to reload the video feature on the header page after "resetting my website?" It came up with the error message notifying me that I was being forced to create a stupid Vimeo account to host my videos when I already was paying to GoDaddy to host my website. GoDaddy is now forcing me to interact with lame Vimeo and pay an additional "subscriber fee" to a different company when I am ALREADY PAYING GODADDY TO HOST MY BUSINESS! I want all my money back for pain and suffering and all the time, which I spent on the phone and on their platform trying to rebuild my website which they fraudulently claimed I should delete in order to receive the free upload limit just to host a short 500 MB video. This was disgraceful.
Business Response
Date: 09/22/2023

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On August 5, 2022, our customer purchased a Websites + Marketing (***) plan for a three-year term in a Care support assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.

Vimeo is a video sharing platform that is integrated into GoDaddys ***, allowing our customers to upload videos to their *** plan and share them on their website. Customers are provided with 5 GB of video storage and are able to upload up to 10 videos per day, up to 500 MB per week. A total of three videos can be uploaded to their Media Library before being required to link a Vimeo account to their ********************** account. Customers can avoid paying monthly fees to Vimeo by selecting Vimeos Free plan and staying within the limits shared above.

Between September 14, 2023, and September 16, 2023, our customer contacted our Care support team multiple times to address issues they were experiencing in attempting to upload videos to their *** Media Library. Our Care representatives worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.

We empathize with our customer and will look forward to connecting with them to address their experience and concerns.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like you to take a look at how difficult Godaddy.com has made it to un-enroll in their marketing/premium services. The default is auto-renew, which is fine, but to discontinue a service, it is a cryptic process. I'm still not convinced I have discontinued the service. I would like to discontinue all marketing and premium services for duffymd.com and remddirect.com and request a refund to today's date.
Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
On September 14, 2023, our customer contacted our Care Staff for assistance with their account renewal settings. They could not provide the 4-digit security pin to allow our Care Staff to access the account but they were able to access the account themselves. Our customer was able to successfully cancel multiple Websites+Marketing (***) builders and disabled the auto-renewal feature on many other products including disabling Domain Ownership Protection.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustrating experience. None of the products in the account are eligible for a refund. However, GoDaddy has refunded the remaining time on the most recent *** renewal.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/21/2023; the merchant GoDaddy.com (merchant) billed charges of $51.90 and $32.16 to my ***************. The card was locked and no charges were authorized. ********** notified me of the charges via email. I immediately contacted ********** and informed them the card is locked and not to accept any charges from any merchant. The charges were initially declined. A few days later ********** accepted the charges without my consent. I filed a dispute of the charges. An investigation was opened. The merchant provided a receipt and the bank, once again charged my credit card. 09/13/23; I reached out to the merchant, GoDaddy.com requesting to be refunded the charged amounts. The merchant informed me that they had spoken with ********** and were awaiting remittance of payment, so that the amounts, could in turn be refunded to **********. I emailed the merchant the supporting documents I received from **********. I requested a written response to the conversation via email or in writing. I have not received either.09/14/23; I reached out to **********. I was informed that there is no record of a conversation between the merchant, GoDaddy.com and **********. The charges are returned to the account and continuing to accrue interest daily.
Business Response
Date: 09/21/2023

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On June 26, 2022, our customer purchased a Domain name and a Websites + Marketing (***) plan for one-year terms each in a Care support assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.

On June 27, and June 28, 2023, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** will attempt to auto-renew the products and services of our customers in accordance with their account settings. Account management is a customer responsibility.

Between August 21, and August 22, 2023, GoDaddy was informed by our customers financial provider that a Chargeback (CB) was initiated against the renewals in question, withdrawing funds paid to GoDaddy.

On September 13, 2023, our customer contacted our Care support team requesting refunds for the renewals in question. Our customer was properly informed the full CB process can typically take 95 days or more for a financial institution to fully resolve and release funds.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We will need to wait for the CB process to be fully resolved by our customers financial institution and funds released. We cannot provide a goodwill gesture in a state of financial loss.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy
Customer Answer
Date: 09/21/2023
********** disputes GoDaddy.com has reached out to their fraud and disputes department, in an effort to resolve the matter. The representative from GoDaddy.com willfully and maliciously represented ill will to resolve this matter. To avoid further disappointment and distress, I am reaching out to **********, once again to resolve the dispute. One thing is for certain, I will NEVER do business with GoDaddy.com or ********** Of ***** ever again. Nor, will I recommend either of their services to anyone. This is a poor and unjust way of doing business. It is unfortunate that it's the only way the filthy institutions can remain in business. This is not a game! It's cruel and deceitful. My complaint stands. NO further negotiation is necessary.
Business Response
Date: 09/26/2023

Thank you for the opportunity to address our customers additional concerns.

We stand by our original response. The documentation that our customer shared from their financial institution confirms that GoDaddy did reach out to resolve this matter.
We welcome the opportunity to connect with our customer and can be reached at **********************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy

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