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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,600 total complaints in the last 3 years.
    • 671 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since the issue, it has been downhill from there. ************************* repeatedly lied and then stop responding.Now every single time I try to update my current site, I waste an hour or more trying to publish. See the attached screenshot. This didnt happen before the **** poor customer ******* of ****************************** deliberate and malicious. And because I cannot trust the word of their chat or phone agent because of multiple previous experiences, I can only email.

      Business Response

      Date: 08/12/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On April 26, 2019, our customer purchased the ********************** website builder in question for their domain.  It has continued to renew within their account for monthly and annual terms; via online, auto-renew, and support-assisted transactions.

      We are seeing that our customers website was successfully published on August 7, 2022.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      If our customer is still experiencing publishing issues we would encourage them to reach out to GoDaddys ************* support to address and troubleshoot what they are experiencing.  Our ************* support teams are standing by 24/7 to help and can be reached at ************.  If our customer prefers, they can also visit https://support.godaddy.com for live chat, help articles and more.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the *** GoDaddy

    • Initial Complaint

      Date:08/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally registered alicairo.com with network solutions. About 20 years ago GoDaddy reached out to me and offered me a deal. They said, and I signed the agreement, move your domain over from Network Solutions and we will provide you with free email service for the life of your domain. I asked a lot of questions about this around ****. They insisted that as long as I never signed a new deal, that I would receive free email service for my domain for the lifetime of the domain. This was a well known promotion that GoDaddy did back then to build their brand and to bring in domains from other organizations. Then from around 2009 until 2022 they kept trying to upsell me to a new email platform. They signed a deal with ********* and continued to ask me repeatedly if I would want to take their alleged upgrade to office 365. This month, August 2022, they are now forcing me to move to Office 365. They are violating the terms of our agreement. They want me to, after 4 months of their trial, begin to pay for the office 365 service. I was told, and given in writing, an agreement which states that GoDaddy will provide a free email solution for my domain for the lifetime of the domain. They repeatedly said as long as I continue to renew with GoDaddy that they would provide the email service all inclusive to the domain renewal cost, not ala carte as they are now saying. They are forcing me to move my domain over. The trouble is, I have more than just one email address affiliated to my domain. They want to provide me with ONE email, ****************** through office 365, and make me pay for it. Whereas our agreement was for 100 email addresses at not cost other than the domain renewal price. I have had this deal and agreement with them for nearly 20 years. They are now backing out of the deal and have gone from trying to convince me to change to forcing me to change. Office 365 cannot fulfill, even with a fee, what my previous email service with GoDaddy could.

      Business Response

      Date: 08/12/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      GoDaddy previously included free Workspace Email plans with the purchase of select products; however, we discontinued this practice several years ago. Consequently, we are now retiring these free Workspace Email plans and migrating customers to our ********* 365 Email Essentials Basic (M365) email plans.

      To partner in our customer's success, we sent a ****** notification of the upcoming change to our customer on August 5, 2022. This notice explained the new service would be provided for four months at no cost but would then need to be renewed if our customer intended to continue its use. This allows our customers adequate time to determine if M365 is right for them. If M365 is not a good fit, our customers can use the four months to transition to another provider.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with our customer's frustration regarding the end of life (EOL) of the free Workspace Email plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. These decisions can be due to technological changes or the feasibility of maintaining the product in the future.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the *** GoDaddy

    GoDaddy.com LLC is BBB Accredited.

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