Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,690 total complaints in the last 3 years.
- 718 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 19, 2024 at 10:07AM EST, our business received multiple emails to the email accounts that we have registered.The email mentioned if we provided feedback for GoDaddy, we would receive a $20 gift card whereas 'rewards will be sent within 1 week of survey completion.' Understanding that today, February 26, 2024 marks 1 week;I called GoDaddy support yesterday to see where our gift cards were.This is not the first time our team has filled out surveys with promises that were not delivered.I spoke to a customer support representative who promised me that they would fill out a ticket on my behalf and someone would be following up with me today. This evening I called back and spoke to Alljune as no one reached out to me. Alljune kept me on the phone for almost 40 minutes and was potentially one of the worst customer service representatives I have ever spoken to. I asked to speak with a supervisor numerous times. At one point, he came back on the call and stated they were unable to find the ticket from yesterday and his supervisor reviewed my email chain and was unable to find the email in question. I then asked him, if you are speaking to a supervisor why can't I. This is supposed to be an escalated case and nothing has happened. It got to the point where I explained how this is a clear violation of my customer rights as well as fraud. You can't continue to process customers something and not deliver and he didn't seem to care. I told him I would like to speak with a supervisor immediately and he said he couldn't find one in the 'pool of supervisors.' He then mentioned there was only 1 supervisor working. The story constantly changed and the customer service was horrific.Meanwhile, my case is still open...with no resolution in sight!The business is seeking a minimum of $50 in Amazon credits which is the gift card total for the employees who filled out the survey plus an additional $100 for the hours spent on the phone with no resolution.THIS IS FRAUD!
Business Response
Date: 03/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 19, 2023, GoDaddys Marketing team sent out a survey campaign offering $20 Amazon gift cards to the first 500 recipients who completed the survey, with $10 gift cards for all additional participant completions. Due to unforeseen circumstances, there was a delay in sending out the gift cards.
On February 25, 2023, our customer contacted our *********** seeking information about the delay. Our customer was advised to contact our Care team again if the gift card wasnt received by the following day.
On February 26, 2023, our customer contacted our *********** again regarding the missing gift card. While our Care Representative wasnt immediately able to identify the survey information, they attempted to gather additional information. However, our customer requested to speak to a supervisor.
As no supervisors were immediately available to take our customers call, they were offered to have a supervisor call them back when one became available. Our customer declined this offer and subsequently ended the call.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the gift card incentives for completing the survey were delayed, we have confirmed that the gift cards have been sent to all qualified participants.
In response to the delay and to show goodwill, we sent our customer an additional $20 gift card. We are also working on improving our survey incentive process for clearer communication in the future.
At this time, we respectfully decline our customers request for additional credits to their GoDaddy account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 03/04/2024
****** PROMISED us that we would reach out the very next day to touch base with his investigation. We of course, never heard from him. We also have yet to receive the promised amount from GoDaddy. According to the above response from the business, each person was supposed to receive a $20 gift card. Only 1 staff member out of 10 received this. We were also supposed to receive a $10 gift card as a goodwill gesture, to which no one has received. We were also supposed to follow up on the horrific customer service experience and that never happened. ***** disappointed with everything that has happened and I can now understand why this company gets 1/5 stars!Business Response
Date: 03/05/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
This office connected with our customer via phone on Thursday, February 29, 2023. During our interaction, we asked our customer to provide the email addresses of those within their organization who completed the survey so we could track the delivery of the gift cards. Our customer provided us with two email addresses but offered to follow up with us when they identified the additional email addresses. We provided our customer with an email address to communicate to our office the additional email addresses once they were identified.
Additionally, we informed our customer we would be reviewing their interactions with our ************* Staff and would follow up with them via email the following day with our findings.
We sent an email to our customer following the call thanking them for their time and asking them to follow up in reply to the email once they compiled a list of everyone who completed the survey within their organization. We did not receive a response to this email.
On Friday, March 1, 2024, this office emailed our customer with the findings of our review. As only one of the two email addresses they supplied had been identified by our Marketing team as having completed the survey, we could only track the gift card to that one address. Additionally, as our ************* Representative worked to the best of their ability to assist our customer, we respectfully declined their request for a credit to their account.
If our customer is able to provide us with the additional emails of the members of their organization who they believe completed the survey, they can email the list to ************************************************ and we would be happy to have our marketing team review further.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/07/2024
****** never even acknowledged my previous statement which was... JohneePROMISED us that we would reach out the very next day to touch base with his investigation. We of course, never heard from him. We also have yet to receive the promised amount from GoDaddy. According to the above response from the business, each person was supposed to receive a $20 gift card. Only 1 staff member out of 10 received this. We were also supposed to receive a $10 gift card as a goodwill gesture, to which no one has received. We were also supposed to follow up on the horrific customer service experience and that never happened. ***** disappointed with everything that has happened and I can now understand why this company gets 1/5 stars! I am still waiting for a call from Johnee which was promised 1 week ago. Truly goes to show you that GoDaddy does not care for their customers.Initial Complaint
Date:02/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 18, 2024, I contacted the online support about recovering our domain, justspeak.org After research, I learned the domain had been sold. I contacted GoDaddy again on February 18, 2024, online. The representative, *************************, the second time was extremely confused and asked me several times the same questions. I told him that I would like a broker, but when I asked him if the ***** covered retrieving the domain, I was told YES! Today, February 24, 2024, I requested an update and was told that I needed to submit a bid. I was never made aware of this! I told ****************, that I would like a refund because I did not think this would work out! She told me that I could not get one. She then told me to use the link to submit a bid, which I did at her request. I reiterated that I wanted a refund because I had been deceived and no one told me the pricing associated with getting your old domain back! **************** shared the entire pricing with me at that time. I told her it was too late because I asked ************************* and he failed to share the information. I told her this was deceptive. She never apologized or anything. I kept a copy of the transcript. She gave me this email.However, when ***** (AI) texted me, I learned that I could have had a refund if I had not put the bid inthat I was TOLD to put it AFTER I asked for a refund! This is the second time I was deceived.Business Response
Date: 03/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 18, 2024, our customer contacted our Care Staff to inquire about registering a domain name with us that was already registered by another registrant. Our Care Staff offered and sold the customer our ********************** This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration.Our Care Staff incorrectly advised our customer that a broker would reach out to them. As a result, our customer contacted our Care Staff on February 24,2024, to ask why the broker had not yet reached out to them and asked for a refund. Our Care Staff incorrectly advised our customer they could not receive a refund. Our customer ended that chat and opened another one. During this chat, our customer was able to receive the refund they sought.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer. We strive to provide the best service possible, but sometimes we fall short. Our office has shared our findings with our *************** staff so they can provide coaching where applicable to keep this from occurring in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
Date:02/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of a small contracting business and placed my website on GoDaddy hosting in 2016, customer number *********. Since then, I have been using the sole email address ******************** the service for which was initially included in the hosting cost. Later, GoDaddy changed the terms and forced me to use *********** email service.Reviewing invoices for payment from GoDaddy, I discovered invoice # ********** dated January 31, 2024, which indicates charges for ********* 365 Email Essentials Basic Renewal at $89.88 and ********* 365 Email Essentials Renewal at $131.88. Furthermore, I examined invoice # ************ dated January 31, 2023, with the same charges for the same service: ********* 365 Email Essentials Basic Renewal at $83.88 and ********* 365 Email Essentials Renewal at $95.88. Since using GoDaddy service, I have only one email address - ******************** and I did not order or purchase any other services related to the maintenance of this email address or any other email address. Both emsil services are equal, but I'm using only one. During communication with the agent, I managed to recover the unjustified deduction of $89.88 with HST from my account for 2024. However, he rejected the demand to refund the money unjustly taken from me for the same service in 2023, amounting to $83.88 with HST, citing internal rules. I disagree with GoDaddy's actions of unjustly deducting money from my account whenever they do so and demand the return of this amount with compensation for moral damages, as this is an unacceptable way of conducting business.Business Response
Date: 02/28/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Before December 14, 2019, our customer used Workspace Email (***) which originated from a free email credit that came as a promotional offer with a hosting purchase. **** credits retired on December 14, 2019, and *** was suspended.
On January 31, 2020, our customer opted to migrate their email to M365. A supervisor set up a new paid version of *** as a courtesy and restored the email so it could be migrated. After the migration completed the *** plan would continue to renew following the account settings.
GoDaddy has since retired our ***. In doing so, we have migrated any address that remained set up in *** to M365. On November 14, 2022, we migrated the email to a new M365 plan. The new M365 plan would continue to auto-renew following the account settings.
Most recently, on January 31, 2024, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** sent a renewal notice before expiration on January 21, 2024, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customers responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has identified pricing discrepancies in our renewal notifications vs. what was charged. Instead of refunding the difference, we provided a full refund for that renewal as a gesture of goodwill. We are however respectfully declining our customers request for refunds that are older than 30 days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** Chefanov
Initial Complaint
Date:02/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spent a hour plus with a ********* 365 email support representative that promised me that I would get a phone call back from Go Daddy IT support team. No call ever came even after numerous email sentBusiness Response
Date: 02/28/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 21, 2024, our customer called our Care support team about a Tenant Exceeds Threshold (TET) block on their ********* 365 email account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
Our customer has performed all of the steps necessary to have the block removed. The ticket to have the block removed has been escalated to *********. Escalations to have an email block lifted typically are resolved within seven to ten days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/17/2024, I paid $539.64 for Website Builder package after talking with a sales rep. ** was very aggressive saying he was giving a great deal for 3-year or 5- year advance payment even though I said I would like to think about it. So, I felt I was pushed to purchase but I did because he said their marketing service team can set up my website with "Japanese" and "English" switch button. with additional $124.99/month service. On 2/7/2024, after I spent a lot of time and finished my "English" website using the GoDaddy's Website Builder, I contacted the sales rep ******************* and then I was told that their Website Builder cannot accommodate to have the "Japanese' and "English" switch button. ** (**************) told me that I could switch to "WordPress Hosting" and their ***************** team can make the same pages so I switched the hosting service to WordPress Hosting and paid additional $124.99/month for the *****************, and took the steps he told me to but the ***************** team responded back that it was outside of their scope so they could not provide the service that ****** told me they could. I then emailed ****** and he told me that I should create the same pages as the one in the Website Builder, which I did, but still the ***************** team responded back that it was outside of their scope. Because of the continuous issues, I emailed ****** on 2/11/2024 requesting $129.99 refund and some kind of compensation for all the trouble I went through, and I mentioned two-year extension of my domain name. ** never called me or returned the call, and I emailed him several times but never returned the call, so I called GoDaddy again and talked with **************** about the issue. ** said he created a ticket so the management would respond me back within a few days to give the update of my request, but I never received it. I called them again on 1/22 requesting the refund of $129.99. I want to request the refund and some compensation due to all the troubles.Business Response
Date: 02/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 17, 2024, our customer contacted our Care Staff with questions related to finishing their site built with a free version of our Websites+********* (***) site builder tool. *** is a proprietary, do-it-yourself, template based product to construct a website. Our Care Staff correctly identified that our customer would need to upgrade to a paid version of *** to be able to publish the site and assisted our customer with doing so. They also incorrectly advised our customer that ********* Services Basic (MSB) would be a good option to assist them with some additional design issues they could not resolve on their own. MSB is a service that provides our customers with access to on-demand maintenance and updates to allow them to improve their website as needed.
On February 7, 2024, our customer contacted our Care Staff after being advised that MSB could not help them with their request. Our customer was advised that the functionality they were seeking could be attained in WordPress. As a result, the *** was refunded and the funds were used to purchase a Deluxe Managed WordPress hosting plan instead.
On February 22, 2024, our customer contacted our Care Staff and MSB was canceled and refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has successfully connected with them to address their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyCustomer Answer
Date: 02/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Miyako Bee
Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer #********* -- I started my own contracting business over a year ago, I have formed an LLC, purchased marketing materials with my business name, I have signs and am known by my business name. I purchased the domain on GoDaddy, and apparently the domain name expired, I thought I fixed that but I guess I was just paying for the website. Now my website is down, "parked courtesy of GoDaddy", and yes, my domain is for sale, GoDaddy will SELL my domain to me for an inflated price ... Wow. I don't have the opportunity to just RENEW it, I have to PAY them money to buy it! There' a word for this, theft, unethical and manipulative business practice, greed, and they lie to me, they say that ICANN requires that owners of expired domains must pay a "redemption fee", as GoDaddy calls it. I was their customer, and they are cybersquatting on MY DOMAIN ! I want my domain name returned without charge and I'll "renew it" ... I opened an account with **********************, I was their customer, but instead of providing customer service they took advantage of our business relationship, which is private, and use the inside info to ******* money from their customers. Cyber Squatting is bad enough, in many cases, but I would think this big company would be above squatting on their customers name/domains.Business Response
Date: 02/23/2024
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, found at: ***************************************************
On January 30, 2023, our customer registered a domain for a one-year term via online transaction.
On October 15, 2023, they upgraded the domain to include Full Domain Privacy and Protection (FDPP). FDPP is a premium service that provides proxy contact details in a domain's WHOIS information and protects against the cancelation, expiration, or transfer of a domain.
On January 31, ****, per their account preferences, we attempted to automatically renew the domain in good faith to honor agreements with them. Unfortunately, their financial institution declined the payment method.
We sent multiple pre- and post-expiration notices informing them the domain would either renew per their account settings or had failed billing. In the case of a failed billing, we explained that it would expire unless action was taken, as account management is a customer responsibility.
On February 22, ****, they contacted our *********** via online chat to renew their domain. Our staff correctly advised that there would be a redemption fee to recover the domain.
After expiration, GoDaddy provides a 42-day grace ****** for them to renew or redeem their domain. The domain is still eligible for redemption.
What happens when my domain expires: *******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with customer in good faith and honored its terms of service.
As a gesture of goodwill and a one-time courtesy, the domain has been added to their online cart, and the redemption fee is waived. We recommend our customer log into their account and process the transaction to renew their domain name as soon as possible.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 02/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened in 2020.I went homeless in 2019. In 2020 my domain name lapsed. I didn't have the money then to pay for it, it was a choice between the domain or surviving.When I was more stable, I attempted to resign on it and found that GoDaddy had purchased it and was attempting to resell it for 800x the value due to the fact I had owned it so many years. (Go to www.mistwalker.com to see).I've tried to talk with them but they ignore all attempts at correspondence.I just don't want to see them profiting off of what was a very traumatic life event for me.Business Response
Date: 02/23/2024
Thank you for the opportunity to address the complainant's concerns.
While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with its current?registrant?or any associated business. As per the public WHOIS directory, the domain in question has been acquired by another party.
The complainant may be able to reach out to the registrant of the domain directly in an attempt to negotiate or may consider a domain backorder. However, neither of these options is a guarantee to acquire the domain. Otherwise, if the complainant believes they have a claim to the domain's registration, their legal counsel may want to review ICANN's Universal Domain Name Dispute Resolution Policy (UDRP); details can be found at this link: *****************************************************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for a merchant service account and a reader was sent to my home. I was told to start using the system and was assured that no holds or reserves would be placed on my account. A few days later a hold was placed and lifted and then the entire account was shut down and all my money is being held for 90 days. When asked why I was lied to the Go Daddy reps stated this is policy and I was mis informed. I need my money back immediately.Business Response
Date: 02/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer setup ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. One of our customers transactions was flagged for review by our Verification Team and payouts were disabled. As a result, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.
Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: ****************************************************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy refuses to cancel my My domain and continues to bill me year after year. They refuse to allow me to take off the Auto-renew. I do not want the domain, and I do not want them to continue billing me for items. I no longer want to be a customer of theirs ever again. I have been trying to cancel the service for years.Business Response
Date: 02/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2018, they registered a domain for a two-year term via an online transaction. This purchase included Private Registration.
Previously, we offered an add-on service, Private Registration (PR) through Domains by Proxy (DBP), which substituted DBP's information in place of our customers in the ***** directory.
As consumer needs have changed, customers who had PR before 2020 were provided an option to either upgrade to Full Privacy and Protection (FDPP) at no cost or to opt out and be provided Basic PR and a pro-rated refund. As they did not opt-out, their PR was upgraded at no cost.
FDPP is a premium add-on service providing proxy contact details in a domain's ***** and protection against the cancelation, expiration, or transfer of a domain. Domains with this can only be canceled or transferred after downgrading.
On November 19, 2019, our customer manually renewed their domain and FDPP for two years via online transaction.
On November 19, 2022, per our customers' account preferences, ********************** automatically renewed the domain to honor our agreements. GoDaddy sent notices before renewal advising that the domain would renew per their account settings unless action were taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 20, 2024, They downgraded their FDPP and turned off auto-renew. At any time, they can log into their online account and delete the domain name from their account.
Delete Products in My Account: ***********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:02/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is how GoDaddy tricks customers to bypass their refund policy I registered a domain with Godaddy, and it auto-renewed on the 14th Oct 2023. I requested them to cancel the domain and refund me the money on the 15th of Oct, 2023.They then canceled the domain and tried to process the refund. But I never received it. Then when I followed up, they said the refund was getting rejected. After going back and forth, one day I called them to find out what happened. Then they said they couldn't refund the money to my card for some strange error and then they agreed to send me the refund in a Cheque and said this would take 2 months.Here I am on 20th Feb 2024, and I haven't received anything. When I spoke back, they said They couldn't refund the money because it is beyond their refund policy, which is 45 days from the auto-renewal.I think they were faking the refund failure and told me that they will send a cheque to buy them time, so I keep quiet until the 45 days limit is passed.Now they are blaming me and refusing to pay me, they clearly accepts as it is their mistake but refusing the refund.Business Response
Date: 02/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 13, 2022, our customer purchased a domain name for a one-year term.
On October 14, 2023, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on September 13, 2023, and October 8. 2023, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken.
Our customer contacted our Care Staff later that day to cancel the domain and request a refund. The domain was canceled and the refund request was submitted, but there was a technical issue that caused the refund request to fail. Additional unsuccessful refund attempts were made on October 20 and 21, 2023.
On February 20, 2023, our customer contacted our Care Staff again to inquire about the refund from October. Our customer correctly recited our Refund Policy and advised our customer that they were beyond our ****** refund policy. With that being said, our Care Staff failed to take into consideration that our customer had requested the refund when it was still eligible and should have assisted them with their request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has been in contact with them to confirm the details we need to send them a check for the refund they are seeking.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
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