Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 675 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our checking account has occurred 3 unauthorized charges back to back. We had no access to the account, and called about the issue. Spoke with numerous reps by phone, chat and email. Have been given reference numbers, and told to wait 72 hours. This was done on Oct 7. The first charge occurred was on 9/23/23 the second 9/27/23 and the third 10/7/23. We submitted documentation, bank name, email, last 4 of card number, and etc. Finally reached a rep on 10/16/23, he advised that our debit card was linked to an account, that we dont even have access to. Under a name of ****** that we do not know. I emailed him the previous email that was asked to be send in, along with the charges from our bank. We just want a refund for the charges, and whatever is linked to the account to be closed/turned off/cancelled. We continue to get automated resolutions but no assistance.
Business Response
Date: 11/02/2023
Thank you for the opportunity to address the complainants concerns.
Between September 2022 and October 2022, an authorized user made multiple purchases using the payment method in question. These purchases included a domain name registration for a one-year term, a website bundle that includes a ********* 365 email for a one-year term, and GoDaddys Website+Marketing Basic for one year. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
In accordance with the authorized users account preferences, ********************** automatically renewed the products and services for a period of time equal to their original purchase, in this case, one year.
RESOLUTION:
Our office has successfully connected with the complainant. While they are aware of the products and services in question, they have been canceled and a full refund has been issued back to their payment method. We ask that they allow 5-7 days for their financial institution to process these transactions.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:10/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So since **** go daddy has hosted my website designed by ********************* and it was fine all of a sudden in 2023 we have issues with it going down and go daddy's answer is I need a new website on a new platform oh and a cost of ******* now I've seen a bunch of activities on all complaint forums so somethings up at thier company I'm researching a change for my hosting RBusiness Response
Date: 11/03/2023
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 6, 2013, our customer purchased Windows Hosting to host their custom website, for a five-year term in a Care support-assisted transaction.
On March 5, 2018, our customer upgraded to a new Windows Hosting plan for a five-year term in a Care support-assisted transaction.
On March 6, 2023, our customer renewed their Windows Hosting plan for a one-year term in a Care support-assisted transaction.
On October 3, 2023, our customer contacted our Care support team regarding their website being down. Our support representative reviewed their hosting plan and advised of a version update in settings that should be addressed with their custom website. Our customer confirmed their web developer had not updated their website for some time. At that time our customer was correctly informed that while we would not be able to assist with updates to their custom website, we would be able to assist with building a new one if they wished.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer by phone. Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team at ***********************************************. We will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 11/03/2023
How is it I posted a bad review on another site and MAGICALLY my website was back then several weeks later its totaly down ****** me this batman???Business Response
Date: 11/09/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
Regardless of the platform, technologies, and scripting languages used to build them, all websites require maintenance and upgrades over time.
We are still seeing the version upgrade notification listed within our customers hosting plan. We strongly encourage our customer to address this related to their custom website to help ensure it continues to function and resolve successfully.
While we are not seeing our customers website down, what our customer is experiencing may be due to the lack of an active *ecure *ockets Layer (**L) Certificate associated to their website. **L Certificates work on the HTTP* protocol in browser address bars, with the * meaning secure. If our customers domain is being routed to HTTP*:// versus HTTP:// this may likely be responsible for what our customer is experiencing.
We have reached back out to our customer via phone. Unfortunately, we were only able to leave a voice message expressing our desire to connect and asking for some days and time frames that would be convenient for them. We will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:10/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the app on ****** play named SMARTLINE It kept malfunctioning. Eventually I contacted godaddy and they NEVER fixed it! I contacted again they told me the app is retired and they aren't responsible for it! But to purchase the new product godaddy conversations to port smartline number and they couldn't give me a refund for the smartline purchase. They PRETENDED to port, never happened. I contacted again. They PRETENDED to port number again. Then I contacted again just to find out they app is NOT compatible with my android phone as a stand alone product however I would be obligated to purchase a upgraded website then it would work. However IOS system owners don't have to. They new what phone I had because we discussed and they knew I needed the number because I produced marketing materials under the premise my number would be permanent. Drug out the process and kept taking money knowing they apparently don't own SMARTLINE any longer. So they take people's money , refuse responsible, then people build business clients with the contact material then when it doesn't work they force into upgraded products. Spent $30 & more on marketing materialsBusiness Response
Date: 10/31/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 27, 2023, our customer set up Smartline.
On October 4, 2023, our customer purchased conversations in a different GoDaddy account and contacted our Care Staff to help port the number to this new account. Our customer was advised to update the contact details on the new GoDaddy account so that they matched the old one. Once that was completed, they were asked to initiate the unlock process.
A port request was received by our Care Staff on October 13, 2023. On October 16, 2023, our Care Staff forwarded that request to our carrier for review.
Our customer contacted our Care Staff on October 24, 2023, to check on the status of their submission. Our carrier had not yet responded to the request and our Care Staff refunded the most recent Conversations purchase as a gesture of goodwill for the delay.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has confirmed that our carrier processed the port request on October 26, 2023. It can take 5-7 business days for the port to complete.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:10/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally address an issue concerning an unauthorized charge of $535.68 made on May 20th, 2023, to my account. I initially believed this charge to be related to my domain renewal and subsequently forwarded the related email to our IT department for verification. Upon their review, I was informed that the charge pertained to email licenses, a service we have neither availed nor have any knowledge of in the past.I promptly reached out to your customer service, and my concerns were addressed by an agent named *******. Despite clarifying that these services were neither known to us nor used, I was informed that a refund could not be processed. It is distressing to note that while I only recently became a client, charges for these unused services have apparently been recurring for a year.Moreover, despite my repeated requests over the years to discontinue any protective services being billed to my account, these have been continually charged without my authorization. It's alarming that such practices are associated with a well-regarded company like GoDaddy.In light of the above, I respectfully request:1. A full refund for the aforementioned email license charges which we never used or authorized.2. A refund for the protection services, which I have repeatedly asked to be discontinued but was still charged for.I trust that GoDaddy values its customers and their concerns. I hope for an amicable resolution to this matter and await your prompt response.Sincerely,********Business Response
Date: 10/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 20, 2017, our customer purchased a bundle of ten Unlimited Business Workspace email plans now known as M365 Email Essentials for a two-year term via a phone transaction.
In accordance with our customers account settings, these email plans were automatically renewed for two-year terms in good faith to honor agreements with our customer on May 19, 2019; May 19, 2021; and May 20, 2023.
GoDaddy sent renewal notices prior to taking renewal action and order confirmations following each successful renewal. Most recently, GoDaddy sent a renewal notice on May 9, 2023, informing our customer their expiring items would renew in accordance with their account settings unless additional action was taken.
Further, GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their account and modify those preferences.
On October 24, 2023, our customer contacted our *********** requesting cancellation and a refund of the services in question. Our ************* Guide assisted our customer with the requested cancelations but was unable to provide a refund for the email services in accordance with GoDaddys Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand our customers frustration regarding the billing on their account, account management is solely a customers responsibility.
In accordance with GoDaddys refund policy located below for our customer's convenience, we respectfully decline their request for a refund.
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 10/30/2023
Firstly, the long and intricate agreement hyperlinks are not the most user-friendly for customers. While it's imperative to have comprehensive legal documents, it is equally important for service providers to ensure that their customers understand them fully. As a small business owner, the onus shouldnt be solely on the customer to navigate these complexities.
Secondly, while I cannot recall the specifics of a transaction from 2017, it is crucial to note that our primary email services are sourced from a different vendor. It appears that we are being double-charged for essentially the same service, which is concerning.
With regards to the renewal emails sent out by GoDaddy, we deal with an overwhelming amount of daily emails, and several communications inadvertently end up in the junk or spam folders. Expecting a small business to keep track of every single email amidst phishing threats, promotional materials, and actual business correspondence is unrealistic.
Most importantly, we would like to stress that we are being charged for multiple years in advance for a service we don't recall actively opting for. It's hard for us to justify such an expense, especially when the value or utility of that service is questionable for our business.
While we acknowledge GoDaddys stance in upholding its agreement, we believe there is room for compassion, especially when dealing with small businesses that might not have the resources or bandwidth to monitor every single service or subscription. We urge GoDaddy to reconsider its decision and work with us to find a solution that aligns with both our interests.
Thank you for your time and understanding.
Warm Regards,Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response. GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as duplicating their email services through another provider.
While we understand their frustration regarding the charges on their account, account management remains our customer's responsibility.
As a one-time courtesy and gesture of goodwill, we have refunded the remaining time on the email plans in question at the time of their cancelation. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Johnee
Office of the *** GoDaddyCustomer Answer
Date: 11/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain from godaddy.com during covid (2021) as I was hoping to start a business. I had to get a replacement cell phone and as a result was unable to log into my account since I no longer had the 2-step verification device I had when I setup the domain / account with them.I have sent Godaddy numerous email to delete that 2-step verification and unlock my account or stop charging me. They charged me for the annual domain fee yet again in Jan ****, again I tried to resolve the issue with no luck. To date, they have charged me $300 for a service I cannot access and refuse to refund me or stop charging. This is a money ******* their part and I'm hoping as a last resort that you can help me.My Godaddy account is: Customer Number: ********* My most recent communication with them was September 22nd.Business Response
Date: 10/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 3, 2021, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their normal verification information to access the account.
********************** has an established process in place to assist customers who lose access to their accounts or need to remove 2FA. More information regarding account recovery can be found at the link below. **********************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate our customer has been in contact with our Account Recovery Team (ART) and they are waiting for our customer to provide additional information. We encourage our customer to continue working with ART to regain access to their account.
Once our customer is able to access their account, our Care team will be available to help them utilize or cancel the products and services within the account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 15, 2023 GoDaddy charged my CC for 3 years renewal for ********* 365 Email (January 2023 - January 14, ****) for 2 email addresses. I called them on October 24, 2023 to cancel the subscription (I am not using this for a while) with a refund of the remaining unused balance (October 25,2023 - January 14, ****) but GoDaddy REFUSED to refund any of the pre-paid subscription. Based on the research I did : A ********** law that went into effect July 1 is aimed at making it easier for customers to cancel their subscriptions online. The law states that customers who accept an automatic renewal or continuous service offer online must be able to cancel ******************.Unfortunately GoDaddy makes it impossible to cancel and get refunds on any unused subscriptions on their website. Again, I am not asking for a full refund, but **** and **** subscription fees paid should be refunded.Business Response
Date: 10/25/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 15, 2020, our customer purchased ********* 365 email for a three-year term along with an ************** to migrate the email addresses they previously utilized with GoDaddys Workspace email to ********* 365.
On January 15, 2023, per our customers account ********************************** automatically renewed the service(s) in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration,on January 5, 2023, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken.
On October 24, 2023, our customer contacted our ******************** to request a refund of the transaction in question. During these interactions, our staff properly informed them their request was outside GoDaddys refund policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
While we empathize with our customers frustration, we respectfully decline their request for an out-of-policy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying for hosting my web site through GoDaddy since 2013. My ongoing complaint is the fact that they don't tell the average non tech type person (me) what is involved with a web site and all you will need. When I first started the web and not getting any business from it, I called them. Their reply - Oh well you need to buy SEO. I had no idea what SEO was but I bought it. Why didn't GD tell me this in the first place? Then it was - Oh well, you need an padlock. Then I bought the email service - but it wasn't set up properly. There is a contact form on my site - gives an option to call me or send a message. The message portion had never been properly set up from the beginning I found out today. It was a convoluted process that I never would have been able to figure out on my own - all with password problems etc - over an hour. The worse part - I may have lost a potential client because of my inability to use the message service. Also - and this involves the tech person today - he didn't tell me it operates more as a text - meaning when you hit the "Enter" button it sends that message. So I'm typing "Hello New Client" then hitting Enter to start a new paragraph but it just sends "Hello New Client", making me look like an idiot! 1) - Why wasn't the message aspect integrated when I originally bought email? 2)Why didn't the tech person today tell me that it operates more as a texting feature?AND - When I called on Oct. 21 - a Saturday - there was an hour wait for a tech person but when I tried the option to speak to someone selling products - my call was answered in 2 minutes! So GD is apparently more interested in selling product than helping customers with real issues.I purchased a 2 year renewal (that a sales person offered when I was going to renew for a year) on or about October 9. 2023. With all of these shenanigans - I want that 2nd year cost refunded. I will look for a new web hosting service in my remaining year.Business Response
Date: 10/30/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 7, 2019, our customer purchased a Websites + Marketing (***) plan for a one-year term in a Care support-assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website. The *** continued to renew within our customers account, the latest renewal occurring on 10/7/2022.
On October 7, 2023, per our customers account preferences, ********************** attempted to automatically renew the *** in question in good faith to honor agreements with our customer; however, our customers financial institution declined payment.
On October 9, 2023, our customer contacted Care support regarding their expired plan, and expressing a desire to move to a W+M lower-tier plan level. Our representative consulted with our customer on our *** Basic plan and assisted with purchasing it for a two-year term.
On October 23, 2023, our customer contacted Care support for assistance with their *** plan. Our representative worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to contact our customer by phone to discuss their concerns in more detail. Unfortunately, we were only able to leave a voice message. If our customer wishes they can also reach us via email at ***********************************************.
We empathize with our customer and will look forward to connecting with them to address their experience and concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I had a chat with **** today from the CEO's office at GoDaddy. He was very receptive to my overall concerns. I do not want/need a refund for the 2nd year of renewal. I am happy to have spoken with him today. He also said in the future if I have any concerns that I can always ask for a supervisor.
Regards,
*************************
Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After several attempts to resolve matters directly with the business, we have not received a response. ************************* is requesting immediate contact from your **************** regarding several serious matters. Please contact us with your availability to discuss several matters via phone. If a reply/ contact is not received with your availability, we will pursue immediate legal action and **************************** *** affiliates for the shame, loss, and mortification pertaining to this matter.This is your final opportunity to resolve matters before we proceed with a Lawsuit.Business Response
Date: 10/28/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 2, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On October 19, 2023, our customer was informed that due to a violation of GoDaddy Payment's risk policy, their GoDaddy Payments merchant account had been terminated, and that undeposited settled transactions would be refunded
or voided.
On October 20, 2023, after several attempts to appeal the termination, our Merchant Success Team informed our customer the termination was final and could not be appealed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
While we understand our customers frustration over the termination of their GD Payments account, we stand by this decision.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 10/31/2023
My bank account was deducted for fees that were already taken from transactions prior to godaddy refunding my clients. I have emailed the business several times to work with them to come to a resolution. However, the business does not seem to care or want to resolve these matters. Therefore, the several maters are unresolved. Per my initial email(s) directly to the business, I am requiring a phone call directly from the corporate office before we proceed with a lawsuit.Business Response
Date: 11/03/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response. In accordance with the terms and conditions our customer agreed to when setting up their ********************** Payments account, we can withhold funds, process account termination at our discretion, and assess fees in relation to the processing activity on customers' accounts. The transaction fee in question was deducted from GoDaddy upon processing a refund to the cardholder. As such, our customer was liable for the transaction fee which prompted the deduction. We respectfully decline their request for a call with our Corporate Office.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a working website. They have never gotten it to work correctly. I paid on May 9, 2023. They forced me to pay an additional $125 for them to fix their mistakes and they consistently fix one thing and undo something else so it doesn't work. I'm upset and tired of fighting with this company. The website is STILL not working whatsoever. I'm a small business who trusted this company and they have not delivered in any way. I have made dozens of phone calls with no resolution. Please, get my full refund for me. I paid in total for the website and continued fixing issues in the amount $3,104.18. I cannot afford to waste money and not receive the product I paid for.Business Response
Date: 10/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 8, 2023, our customer purchased *********************** **************** for a one-year term. This service enlists GoDaddys Website ****** Services (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed Woo Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Our WDS team has worked with our customer to the best of their ability and to satisfy their design needs.
On September 7, 2023, our WDS team provided a free month of our ********* Services Basic as a gesture of goodwill to complete the build. On October 9, 2023, our customer renewed the ********* Services Basic plan with the assistance of one of our agents.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has confirmed that their most recent ********* Services Basic renewal has been refunded. Our WDS team has assigned a more experienced agent to continue to work with our customer to resolve the technical issues with their website so they can publish it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 10/30/2023
Go Daddy did not fulfill their agreement since since May I still do not have a working website. They have made errors that were never fixed when the site when live so they said I had to pay for additional services. I refused since it was their mistake not mine for the website problems. I have since had to pay and I still don't have a working website. I have had a very difficult time working with them as they continue to create more errors, errors which prevent my website from working and supporting my ability to use it or make money. As an example, I asked for ONE item to replace ONE form and my entire pricing and tax prep information was deleted. They state it's working now, but it is not and I have emailed them 3 times. I have sent them screen shots but still no resolution.
This company continues to make erroneous and unnecessary mistakes and them ask me to pay them on a monthly basis to fix their mistakes. These are not my mistakes.
I would prefer to cut ties with this company, get my money back and move forward with someone else. Tax season begins in January and I have no way of reaching out to potential clients.
Thank you,
*********************
Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customers additional concerns.
GoDaddy stands by its previous response. Our WDS team is working with our customer to resolve the technical issues they are experiencing.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 11/09/2023
Better Business Bureau:
Thank you for following up on this for me. Without the BBB's follow up and help, I would have never gotten this squared away.I have reviewed the response made by the business in reference to complaint ID ********, and now find that this resolution would be satisfactory to me.
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** El-Hehiawy
Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy.com is committing FRAUD on a massive scale!!!!A class action lawsuit or criminal charges should be pursued by the government. When you register a domain, even if you don't agree to automatic payments, they'll go into your account and steal the money.But first... they send an email warning you, if payment isn't made you're in jeopardy of losing your domain.Anyone that no longer wants it, obviously wouldn't pay and let it go.What does godaddy do, go into your listed bank account AND STEAL YOUR MONEY!!!!Then they send an email thanking you for your payment.How can any consumer be in jeopardy of a domain loss, if they take the money anyway????SCAMMERS ON A MASSIVE LEVEL. I want back whatever they took without my approval.I registered and paid for one year only. Never agreed to any automatic payments.Any money taken after that was theft.They prey on those that aren't paying attention to their emails and bank accounts.Business Response
Date: 10/26/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 14, 2020, our customer purchased a domain name registration for a one-year term via online transaction.
Per our customer's account preferences, ********************** automatically renewed the domain name registration annually, most recently on August 15, 2023. GoDaddy sent multiple renewal notifications, including on July 15 and August 9, 2023, to inform our customer the service would renew automatically unless action was taken. While GoDaddy sent notices to our customer via email both prior to and following each of the transactions in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
Automatic renewals are discussed in detail within the agreements our customer acknowledged and accepted. ********************** provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences; account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On August 22, 2023, GoDaddy was notified our customer had disputed the most recent renewal transaction with their financial provider. This chargeback withdrew the payment made to GoDaddy and the service was suspended from the account, pending resolution of the dispute.
While we understand our customer's frustration, ********************** is unable to provide a refund in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 10/26/2023
Whatever trickery you do with contractual law, very few people ever agree to anyone going into their bank accounts for ANY reason.
I Don't care what you say!!!
Answer me this please, why send an email warning people they will lose their domain registration if they don't pay?????????????????
Tell me, how exactly would these lose it, when you take the money anyway?????????
SORRY, STILL THEFT / FRAUD!!!!
You'll take the money, knowing people procrastinate, don't check emails, don't care about loss of a domain, and you can get away with MASSIVE
revenue increases praying on others!!!!You should be ashamed of yourself, or in prison.
I don't care about the money you stole now, my bank blocked you, and I will pursue this further.
TO HELP OTHER AMERICANS FROM BEING SCAMMED.
I guarantee there's thousands of customers you've done this with.
Maybe your State Attorney will be interested.
But thanks for the prompt, kinda BS, statement.
Business Response
Date: 10/31/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. As previously stated, our customer acknowledged and accepted our agreements, found at ***************************************************. These agreements discuss automatic renewals in detail.
Furthermore, GoDaddy has no record of our customer contacting our 24/7 ************* team to request assistance with modifying their renewal settings or requesting a refund following the renewal in question.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************
Office of the *** | GoDaddyCustomer Answer
Date: 11/05/2023
I've moved forward with a complaint to your State Attorney General.
'I really should be warning Americans on other review sits, and stock chat boards. Sell or short godaddy, they steal your money. The reason I say "steal" because you are
doing it without approval. So, what else is it?
What kind of revenue loss would godaddy suffer, if the renewal email warning for registration said: If payment isn't received, we will go into your account and take it?
Versus: You are at risk of losing your domain if payment isn't made.
Answer: Substantial, few people like or allow others to randomly take money from their bank account.
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