Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Websites + Marketing Commerce Renewal auto-renewal was processed on 2/25/24 in the amount of ****** for one year. I downgraded the plan to the Websites + Marketing Basic 3 days later on 2/28/24 for one year and requested a refund of the difference, which was refused. However, the customer service representative said that they could cancel my entire website, issue a refund and re-enroll me in the plan that I downgraded to for 3-years or 5-years with a rebuild fee or I could rebuild it myself! That is absolutely ridiculous. It's a money-grab and they denied my request for a one-year plan with the rebuild fee. Clearly, if they could cancel, re-enroll and rebuild, they could have just refunded the difference, but were trying to use the situation as an opportunity to get more money from me right now. Now, I'm paying for a service for 362 days that I'm not using and don't need or want.

  

  Business Response

  Date: 03/04/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 25, 2024, our customers Websites + Marketing Commerce (***) auto renewed per their account preferences for one year.
  On February 28, 2024, our customer downgraded their W+M Commerce to Basic. Since this was done after the renewal, there was not an automatic refund submitted.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused our customer and have submitted a partial refund.                                                                                      
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new complaint since my original one (#********) was closed. Although GoDaddy is standing on the grounds of its rules and documents. They have further exasperated the situation by instructing me that I never closed the account and that it needed to be done by me rather than by one of their representatives as I originally thought. So, with one of their representatives assisting me I closed my account. Now I received the attached email that they have removed the program that was originally billed. To further upset the matter, they state that no refund can be issued if an account is closed. So, the bottom line is I am paying for a program that not only I did not request but now cannot even use or get a refund because of their catch-22 rules. I see they have a lot of unresolved complaints so I would be happy to share this matter with the press of the consumer protection agency. Under no circumstances should this complaint be listed as just closed without listing as a dissatisfied client unless I receive my full refund.

  

  Business Response

  Date: 03/08/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  While we empathize with our customer's billing frustration, we stand by our previous response to BBB Complaint #********.
  
  When a customer chooses to close a ********************** account, all associated information will be deleted, and they are no longer eligible for any refunds which may have been permitted per our Refund Policy.  This is further discussed in the Help article at **************************************************************
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/08/2024

  GoDaddys response is correct in its position. However, the account was closed after I first requested a refund and it was refused. At that time GoDaddy advised me that my account was never closed by them and I had to close it myself. During a telephone call with their representative he walked me through the process to close my account. He never informed me that by closing my account not only would I loose my opportunity to file for a refund but the program they billed me for would be automatically deleted. Under the circumstances it appears their procedures are set up to ensure they can cheat their customers and actually guide thr cudtomrr to take actions so the customer would have no rights and lose the purchase that started the matter. I think if the BBB can not resolve this matter to my satisfaction by providing a full refund for to returned  software package I will find it necessary to file a complaint with the consumer affairs agency. This is clearly a fraudulent action with the full intent of cheating the consumer. 

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous responses.  During multiple contacts with our Care team, our customer had been informed that due to the chargeback they initiated with their financial provider, GoDaddy would not be able to provide the requested refund.   
  
  Furthermore, during the account closure process our customer completed, they were properly informed any available refunds would no longer be eligible.  As such, GoDaddy is unable to provide the requested refund.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/13/2024

  Their response still is holding to their normal policies and do not address the special circumstances of my complain, especially since I followed their directions and now, they are not even delivering the product they billed me for since I closed my account as directed by them when I was trying to cancel the order and receive a credit to for the product.  They are apparently using all their procedures to cheat customers out of their money.  They tell their customers what they need to do and then tell them that they cannot get a credit for the funds because the account is closed and then they removed the product paid for in the first place. 

  This is nothing short of fraudulent billing practices and needs to be reported to the authorities and possibly the press.  What other actions can the BBB do to assist me in my quest for satisfaction and a full refund?  I definitely want the entire story of my situation listed against GoDaddy on the BBB files and presented to anyone who is looking up the company's rating with the BBB.

  It appears no matter what the facts are in my case their policy is to never refund any funds.

• Initial Complaint

  Date:02/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** I received an unexpected receipt for renewal on a website domain via email. In the past, Go Daddy would email me to renew a domain, and they did not do that this time. They didn't even issue a notification that the website would automatically renew this year, even though that didn't happen the first two times I paid them. I sent an email requesting a refund. No auto reply or response was received. ******** Their phone is an automated system so I used their online chat option. The overseas customer service had me go through a series of verification (pin, password, code via text, code via email, turn off protection level on website, code via email again) and discontinued the conversation on me while their system took over 10 minutes to send yet another email verification code. This happened again with the next agent even though I explained I already went through these steps and I requested twice to have a supervisor contact me about the refund (this portion of the conversation is missing in the screenshot). Also, their website wouldn't allow me to lower the website protection that was "required" for a refund to be issued anyway, so it's a never ending loop with no resolution.

  

  Business Response

  Date: 03/04/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On February 24, 2021, they registered a domain name with Domain Ownership Protection (***)for two years. *** is a premium add-on service that provides proxy contact details for a domain's WHOIS information and protects against cancellation, expiration, or transfer. A domain must be in active status to disable ***. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.
  
   They subsequently renewed the domain for another year via the GoDaddy website on March 7, 2023. 
  
  Between February 25, 2024, per their account preferences, ********************** automatically renewed the domain in question for an additional year to honor agreements with our customer. ********************** sent renewal notices before expiration, informing them that the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
  
  On February 29, 2024, our customer submitted a request to cancel the *** associated with the domain in question. The next day an acknowledgment that *** had been cancelled was sent to our customer.
   
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  
  As they canceled their *** within the time frame specified in GoDaddys Refund Policy, we have processed a refund for this line item. GoDaddys Refund Policy can be found at this link: ***************************************************/refund-policy. 
  
  Should they wish to cancel the domain, they can request a refund within the time frame specified in our Refund Policy.
   
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These evil scums sell your phone number as soon as you buy a domain from them triggering at least 100 daily spam calls. THIS HAS TO STOP.

  

  Business Response

  Date: 03/01/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On February 23, 2024, our customer purchased a domain name with a .US extension during an online transaction for a one-year term.
  They have now stated that they receive excessive solicitations based on their domain's contact information.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While GoDaddy understands our customers' concerns and take their privacy seriously. Other than as described in the GoDaddy Privacy Policy, found at ***************************************************/privacy-policy,  we do not provide information to third parties without our customers' express permission. Furthermore, we do not sell lists or aid in creating unwanted emails or solicitation calls.
  Unfortunately, in this instance, third parties may have gathered our customer's contact information from the ***** database because the .US Domain Registry does not permit private registration for domain names.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy duplicated a charge and refuses to give the money back. Same charge, same day.'2903311659 1/23/2024 $127.79 USD ********** 1/23/2024 $127.79 USD

  

  Business Response

  Date: 03/01/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Our customer built their website using a free trial of GoDaddy's Basic Websites + Marketing (***) plan. *** is a do-it-yourself website builder platform that allows customers to build a website. After the conclusion of the trial period, customers need to upgrade the plan to a paid version if they wish to continue using the product. On January 23, 2024, they renewed this plan for an additional year via an online transaction. One minute after this initial renewal, they processed an additional one-year renewal via an online transaction. 
  
  On February 7, 2024, GoDaddy was notified that our customer had processed a chargeback against their initial January 23, 2024, transaction. As this chargeback withdrew payments to GoDaddy, we suspended their *** plan.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, unfortunately, their chargeback has tied our hands, as a chargeback can take up to 95 days to settle. Once the chargeback has settled, our customer can contact our Care Staff to request a refund for the original transaction. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the *** GoDaddy

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday February 24, 2023 I logged into my host server to update my website and discovered that my domain was no longer listed with the host. I then logged into my GoDaddy site and saw a pop up message that my domain renewal could not be processed due to an error with the payment method on file. I received an email previously regarding the same but logged into GoDaddy and updated my card on file, which was replaced several months ago due to fraudulant use. However, the new card was entered into GoDaddy's system well before the domain renewal date. In fact, GoDaddy had just renewed (without any issues) a batch of domains the month prior. As suspected, the payment information on file this time around was correct so I just clicked through to submit the payment and it too was processed without payment... begging the question, why then was there an issue with the payment? To figure out what went wrong, I contacted GoDaddy's support. In the process of our conversation, it was divulged to me that my domain renewal date was actually that same day, February 24, 2024. When I pressed the agent as to why then was my domain suspended (causing my website to go down and become unhosted)? He just kept saying because it was due to be renewed on the 24th. Seeing that the conversation was not going beyond that, and it because it was now very late on a Saturday night, I disconnected the conversation. Now that the domain is not suspended, I cannot redirect it to my host anymore because GoDaddy's domain management portal says it cannot be redirected and GoDaddy will only help if I give it to them to host. They've clearly shown that they cannot be trusted with that.

  

  Business Response

  Date: 03/04/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  The domain name in question was registered on February 24, 2017, by another party. On November 19, 2020, the domain name was moved into our customers account. On February 25, 2021, 2022, and 2023, the domain name was automatically renewed in accordance with our customers account settings for one-year terms.
  
  On February 24, 2024, our customer entered their account and manually renewed the domain name for a two-year term.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we regret any issues our customer experienced with their website, the domain name in question was never suspended or parked on GoDaddys nameservers. Our customers nameservers were pointed to their hosting provider on November 23, 2020, and have remained pointed since. If our customer has experienced or is currently experiencing any website downtime issues, we encourage them to connect with their current hosting provider for troubleshooting and additional information.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/14/2024

  Dear ******,

  
  

  This matter is not resolved and I find your insinuation that I ignored previous attempts to contact me regarding this matter to be insulting. I received no such communication from you. Moreover, the company's response did not even address the matter in my complaint - the fact that they froze my domain one day early because their automatic payment system malfunctioned which forced me to have to manually pay. 

  
  

  Please reopen the case and have your supervisor contact me to discuss this matter immediately.

  
  

  Respectfully,

  ********************

  

  Business Response

  Date: 03/19/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. GoDaddy did not suspend our customers domain name. Nor did we attempt to automatically renew the domain name on February 24, 2024, as the automatic renewal was scheduled for February 25, 2024.
  
  As stated in our previous reply, our customers domain nameservers have remained pointed to their third-party hosting provider since November 23, 2020.
  
  If our customer is or has experienced issues with their website, we encourage them to connect with their current hosting provider for additional information and assistance.
  
  This office has attempted to connect with our customer via phone, however, our call attempts have been routed to voicemail. If they would like to discuss their account and concerns further, they are welcome to email us at *********************************************** to schedule a call at a time that is convenient for them.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** GoDaddy

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/8/24 - at 7am our site went down and was down until about 3pm. The processes maxed out at 110.Spoke to GoDaddy and they had to keep escalating me until someone told me that it might be related to a script that was running. We went through our scripts. No issues. They ended the processes.2/12/24 Site down again 7am-2pm. Processes maxed out at 110. Called GoDaddy and they said "someone trying to hack the site". Pushed us to purchase web security. Guaranteed it would fix issue. Spent $383.52. They ended processes.2/27/24 Site went down 7:35am. Processes maxed out at 45 (not sure why process limit reduced from 110 to 45 without informing us). Told us it was related to a cron job. Ended processes.2/28/24 Processes went 0 to 110 after deleting a 2 cron jobs. Called GoDaddy. On phone for 50 minutes. Was told it was "definitely related to content". Disabling site and renaming directory didn't end the processes. Said we'd attempt to address the issue.After hanging up, realized that processes still maxed out. Called back. Was transferred to a tier 2 tech. Tier 2 tech claimed that there was no way to end processes since we were on shared hosting. I pointed out that this had been done for us in the past. He changed his story and said that since this had been done multiple times, they could not do it again. I asked how we were supposed to address this issue GoDaddy was blaming us for and he said "You have access to cPanel, you can modify the files", which is absolutely *not* how anybody should go about debugging WordPress sites, nor would it end the processes which were locking the system up if renaming the entire folder wouldn't change anything. I asked to speak to a manager and after being on hold for about 10 minutes, the technician came back and said the supervisor was helping someone else and he'd make an exception this one time to escalate the issue to a server admin to end the processes so we could access the site again.Profoundly unacceptable service.

  

  Business Response

  Date: 03/01/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 14, 2023, our customer purchased a Hosting Web Deluxe Linux cPanel for a 3-year term via phone interaction.
  
  On February 8, 2024, they contacted our *********** regarding their website loading to a 503 error. At this time, our staff addressed this by toggling off and on the *** version. While this is not a permanent fix, it temporarily brought the website back online. In cases where this does not work, our Advanced Support can end the processes manually.
  
  On February 12, 2024, they contacted our ***********. During this interaction, our staff discussed Website Security with them. Website Security helps maintain the security of customers' websites and servers, helping them deal with problems when they occur. Website Security scans websites for potential security-related issues such as malware, viruses, injections, etc. Our customer chose to purchase the product and was advised of the refund policy.
  
  From February 8 to 29, 2024, our customer submitted multiple Malware Removal requests; however, no malicious content was found.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our research indicates that the customer's web content is the cause of their problem, which is beyond GoDaddy's scope of support. To assist them, on February 29, 2024, our staff provided a hosting restore at no cost to restore the website to an earlier version.
  
  Should they choose to cancel the Website Security, they can obtain a refund within GoDaddy's Refund Policy: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/01/2024

  The response by GoDaddy is a grossly inaccurate depiction of events.
  
  2/8 - We pointed out the ***** processes were escalating to the limit on their own. Toggling the *** version was did not end the processes, nor prevent them from escalating.
  
  2/12 - We were told the issue was because of website attacks, and were promised that buying the Website Security would resolve the problem.
  
  2/27 - They blamed our content for causing the ***** to escalate to the limit and told us to fix it.
  
  2/28 - We renamed the public_html folder on the site. ***** continued to escalate processes. We contacted GoDaddy and multiple server admins verified that there was absolutely no content running at all, ergo the issue was not being caused by content. I asked if I could reset the cPanel account, and they said there was no guarantee it'd fix it but it was worth a try.
  
  We backed up the system with cPanel Full Backup and reset it and reconfigured everything. This fixed the issue, and signs seem to point back to GoDaddy after the person who configured it for us when we first purchased it did so incorrectly requiring us to call them afterwards to have them fix it.
  
  2/29 - We discovered the "Full Backup" didn't back up one of our databases. We contacted GoDaddy to request a restore of the cPanel account, which they graciously offered for free, however, it didn't contain the database. They restored a version from the week before and it didn't have the database either. We lost an astronomical amount of time, data, and money by relying on GoDaddy's disaster recovery to maintain complete integrity of the system in the event of a failure.
  
  We've been with GoDaddy for quite some time and to say that these experiences we've had with them has left a sour taste in our mouths is a profound understatement. GoDaddy should be ashamed of the level of service they provided, as it is not at all the level of service any company should feel inclined to defend if they actually valued their customers.

  

  Business Response

  Date: 03/05/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response. While GoDaddy has provided a server, troubleshooting a server involves identifying and resolving issues related to the hosting environment, but the customer is responsible for troubleshooting related to a website's design, content, or functionality.
  
  Furthermore, per our terms of service, customers are responsible for maintaining independent backup copies of data uploaded to their GoDaddy hosting account, ensuring that in the event of any unforeseen circumstances, such as data loss or server issues, our customers have a secure and readily available copy of their data.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/06/2024

  the customer is responsible for troubleshooting related to a website's design, content, or functionality.
  
  I had three of your server administrators all verify that the problem on our hosting account was *not* related, in any way, shape, or form, to website design,content, or functionality. They all confirmed to the tier two technician I was speaking to over a phone call that was over two hours long that literally "nothing was wrong with our content or website", and that they couldnt figure out why the server was acting the way it did. I think that speaks for itself, and if you really cared about your customers, you probably should stop misrepresenting the situation. Thats highly unprofessional and irresponsible.

  
  As for the backups, why are you charging $150 for backups that arent complete? Thats also really questionable.

  
  Also, as for trying to sell products to people by insisting that those products will fix the problems that are stemming from your other products, thats essentially fraud. You are selling the poison and the cure.That is egregiously unethical and immoral.

  
  Are you actually going to address the issue or are you simply going to keep pretending there is no issue? Weve lost an incomprehensible amount of time and money relying on services you guarantee and if you actually investigated the problem more than your technicians did for us (with the exception of the one technician I mentioned above), youd stow your pride, stop making knee-jerk conclusions to blame the customers, and resolve it.
  

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain from ******* and wanted to cancel it. They said it was final sale so I went through my credit card company to dispute it. They removed the domain but I still was charged 511. I am basically paying for nothing. I would like to receive a refund for the domain they removed.

  

  Business Response

  Date: 02/28/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On October 10, 2023, our customer purchased a premium domain name for a one-year term via an online transaction, without GoDaddy's assistance.  Premium domain names are short, memorable, or easy-to-spell names that end in a popular extension such as .com. These domains tend to cost much more than standard domains, as they are more likely to drive traffic to a website.  Additionally, some domains listed as premium domains may be registered to third parties who have chosen the sale price.  
  After the purchase was completed, our customer contacted our Care team and was correctly informed premium domain name purchases are non-refundable, per GoDaddy's Refund Policy at ***************************************************/refund-policy. 
  A chargeback was initiated on the product in question on November 28, 2023. This chargeback withdrew payments made to GoDaddy and the product was suspended?from the account.  
  On February 27, 2024, the chargeback was settled in GoDaddys favor and the products suspension was removed.  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers situation, we respectfully decline our customers request for a refund. Per our refund policy, premium domains are not eligible for a refund.
  We understand this is not the outcome our customer was seeking, but we hope this helps to clarify our position. 
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ivette 
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  However, on January 19, 2024, we discovered that all our domains were inaccessible, with DNS resolutions failing and our email services rendered unusable.This situation has significantly impacted our business operations, resulting in our Shopify website becoming inaccessible and our sales plummeting to zero. Furthermore, our inability to communicate with customers via email could have unimaginable detrimental effects on our brand. Upon investigating this issue, we found a warning email regarding a compliance issue with our domain cogoup.com, dated January 9, 2024. Unfortunately, this email was inadvertently marked as spam and hence was not addressed promptly, leading to the locking of our GoDaddy account and inaccessibility of all our domains. We immediately took action by removing the offending products from our website and contacted customer service to appeal.All other domain names cannot be used.And I contacted customer service many times, and no matter what I said, they only gave me a reply and could not restore any items.There are no other violations of mine. There are some domain names that I just helped my friends buy. You can close my account, but you have no right to stop me from using the domain names I purchased.

  

  Business Response

  Date: 02/29/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 18, 2024, our Digital Crimes Unit permanently suspended our customers account due to a violation of our Universal Terms of Service. That same day, they were notified that their accounts would be permanently closed due to the serious nature of this issue.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our customer has been repeatedly informed the account in question is not eligible for reinstatement. Our decision is based on our compliance requirements and internal policies, which direct that permanently closed accounts are not eligible for reinstatement.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 02/29/2024

  You can close my account, but the other domains in my account are not in violation, and you have no right to restrict my use.

  

  Business Response

  Date: 03/01/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  Our Digital Crimes Unit permanently suspended our customers account due to a violation of our Universal Terms of Service.
  
  Furthermore, our customer has been repeatedly informed the account in question is not eligible for reinstatement. Our decision is based on our compliance requirements and internal policies, which direct that permanently closed accounts are not eligible for reinstatement.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/07/2024

  Did AI reply? I dont care if you close your account, but I have the right to transfer my domain to another registrar, and you have no right to occupy my domain.

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/20/2023 Amount paid: ******* Business commitment: Custom, professional business website Nature of dispute: I have had multiple issues with godaddy website design team. They produced a very poor quality website that I was unhappy with. I requested a refund, and was told that they would not refund anything. I continued to try to work with their team to make revisions. There have been one occurrences that I have submitted revision requests with absolutely no work being done and another time with over twenty items to revise and only two, minute items addressed. The website still remains unready to be published. I have been trying to continue working with the team assigned my case for revisions or to publish the website so I can hire a different team to complete the work. After multiple unanswered contact attempts to godaddy's team, I am left with an unfinished, unpublishable, and unpublished website and am out the amount of money they took. I will still be having to pay even more to a different team to complete the site even after I can get it published. I have missed the chance to market my business prior to my business start date. I will not have a website published by my start date. I have already paid for printed marketing materials and information packets with the website with godaddy info printed that I cannot use. I had the same issues with their logo design team where I had to hire someone else after paying godaddy to get the job done. I have not received any product or service in full from them but they are refusing to give any type of refund or even a partial refund despite not producing the purchased service I paid for.My contact with godaddy has not been in contact with me since Feb 6, 2024 despite multiple attempts to contact him. Godaddy acct #********* I want my site published and at the very least half the money if not more, I paid refunded since I will have to hire another web designer to complete the work godaddy did not do.

  

  Business Response

  Date: 03/01/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On November 20, 2023, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), using GoDaddys Managed Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built. ********* Services Premium (MSP) was also purchased to assist with SEO once the site was completed.

  On December 30, 2023, our customer purchased our ******************** which enlists our team of graphic designers to create a professional logo for our customers business.

  Our Design and Logo teams worked with our customer to the best of their abilities to provide the site and logo our customer desired.

  On February 9, 2024, our customer canceled and received a refund for their MSP and *********** purchases. A free month of ********* Services Basic was provided to allow our team to continue to work toward a site our customer was happy with.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our WDS is still working to complete updates. Once there are no more outstanding updates for our customers site, our WDS team will work with our customer to come to an amicable resolution.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the *** GoDaddy