Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,477 total complaints in the last 3 years.
- 609 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had only purchased 2 years for a domain name as well as accompanying hosting and email. The card I had on file was canceled as well. They somehow found my PayPal account and charged this for an additional year without my authorization. I am requesting to be refunded the full amount of $179.76 that I was charged without my consent.
Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 12, 2019, our customer renewed a free trial of Economy cPanel hosting, and Email Essentials, each for a one-year term, via an online transaction.
These plans have since been automatically renewed annually, most recently on April 1, 2023. In addition, each of these renewals was processed using the payment method they initially specified.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 10, 2023, our customer contacted **********************'s ************* Team and canceled their hosting and email plans. At that time, a refund was processed per their request.
Furthermore, GoDaddy gives its customers complete control over their renewal preferences, and they may, at any time, log into their account and modify those preferences.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:04/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired GoDaddy to build a E Commerce website. They sold me a package with a warranrty. They released the site with many flaws and it wasn't finished. They were going to repair it on the fly. I paid to have the pages of the site SEO. It wasnt done correctly till the last month of my service contract. They didnt install the headers on the site which was th H1 headers. I had to remind them on the 11th month of the site not being recognized by any information on our pages which we paid to have SEO. They couldnt get the catagories for the site to work. I submitted 13 repair tickets in 1 year. Only to have the site not work until the last repaid tickets was issued.I have expressed my concerns many many times and they never listened but wanted to charge me extra for a diffrent package. Not only did the Ecommerce site not work they wanted to charge me to fix it and make it better. I got no hits on the site until they 13th ticket was submitted and the site repaid in the 12 month of my service contract. Its almost impossible to get a hold of anyone without waiting 2 hours on hold on the phone. Unfortunatly the site was a major loss, my investors who help pay for the site are extremely angry and looking to take this legal. We have enough evidence to prove to any court the lack of customer satisfaction from **********************. We are looking for options before we go legal. The site was a failure. We paid for a service that was in all areas horribleBusiness Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On April 11, 2022, our customer purchased *********************** ***************************** which enlists our ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.
Between April 11, 2022, and April 11, 2023, our ****** Services Team worked with our customer to the best of their ability to fulfill the website build.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 10, 2023, our office was successful in speaking with our customer to discuss their experience. We advised our customer that a member of our ****** Services team would be following up with them to address their concerns.
On April 11, 2023, a member of our ****** Services Escalation Team was successful in speaking with our customer to address their build experience and outstanding concerns. During this interaction they were able to resolve our customers concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In my "Domain Portfolio" I have a list of about 15 domains I own. Many of them were simply ideas for businesses I had briefly. A concept or new idea and the related "domain name". That said there are a number of expired or old domains I am not renewing AND that have expired. And despite MANY phone calls to have these removed from my "Domain Portfolio" they REMAIN there. The only reasons I see for this business practice are: 1) so I make a mistake and PURCHASE the domains I don't want again or 2) trick me into thinking I need to buy. When I called GoDaddy a few weeks ago the customer service agent gave me this answer "the domains will drop out of your dashboard in ***** days". Of course, the one that was expired about 38 days DID NOT drop off my dashboard on day 46. GODADDY IS SPECIFICALLY LEAVING OLD DOMAINS IN MY DASHBOARD SO THAT I EITHER RE-BUY THEM OR BE TRICKED INTO "don't lose your domain" by their constant emails. I WANT THE ABILITY TO REVOME DOMAINS I NO LONGER WISH TO OWN OUT OF MY DASHBOARD!!!!! THIS IS CRAZY!!!!Business Response
Date: 04/08/2023
Thank you for the opportunity to address our customer's concerns.
We appreciate our customer's candid feedback about ********** Portfolio Manager and will ensure the appropriate parties thoroughly review their concerns in an effort to identify improvement opportunities.
Furthermore, while GoDaddy strives to offer the best products in the industry, we also appreciate customer feedback
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 04/08/2023
Dear ********************;
It is impossible for me to "delete" domains which 1) have not been renewed and 2) have expired.
I believe this is to cause "fear" through constant emails "that my domains will be lost".
I believe this business practice is to trick consumers into renewing domains they no longer wish to own and manage. I believe this sets me up to make a mistake and "click" renew WHEN I DO NOT WANT TO RENEW THESE DOMAINS.
I want all the domains in my profile which have expired to be removed from my account.
I do not care if there are reasons for this domains "to be unable to be removed" because of back end issues or the functionality of your website.
This is a joke. It's simple coding.
Truly yours,
****************************;Business Response
Date: 04/11/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Furthermore, Domain Expiration Notices and their associated redemption policy are governed by ICANNs Expired Registration Recovery Policy. Which can be found at this link: ********************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently GoDaddy emails go to junk. The email account for my business was tied to a credit card that we changed. When I went to the GoDaddy website to update my payment information, our domain was completely gone, after being there for 7 years!GoDaddy does not take calls. All of their numbers aggressively direct the customer to "virtual" customer service, which appears to not be able to resolve ANY issues. I finally got through to a line that claims to have live customer support: Hold-time is 47 minutes. On a Tuesday. At 5pm.I have been using GoDaddy since 2010, and customer service has been terrible. We have never had a call with them that took less than ************************************* 2015 we had a 13+ hour call with them to fix an email issue ( April 5, 2015, Reps **** ********************************* appears to pay more attention to their commercials and collecting fees from customers than they do actually addressing customer issues. A simple thing as updating a credit card should NOT take an entire afternoon.So now, our email has been shut off by GoDaddy for 48 hours, and our clients are furious. We had to send a Gmail email to each client letting them know that we are having issues with GoDaddy customer support. 2 of our clients said they had similar issues, and moved to another provider. We may do the same if they will ever tell us how we can access our account, or what they did with our domain!I've looked at GoDaddy's complaint responses, almost all are automated/canned responses. I could not find any where GoDaddy admitted fault. That speaks volumes.Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2016, our customer purchased a ********* 365 Email Essentials plan for a one-year term via telephone transaction with our ********************* Between November 18, 2017, and November 18, 2022, per our customers account preferences, GoDaddy had been renewing the product in question in good faith to honor agreements with our customer.
A chargeback was initiated on the product on December 16, 2022. This chargeback withdrew payments made to GoDaddy, and the product was suspended from the account on April 5, 2023, following an investigation.
To reactivate the product, the original funds totaling $71.88 must be paid in full, plus a $20 USD administrative fee.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. They have resolved the chargeback and their inbox has been restored.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,As part of upgrading to the premium marketing service with Godaddy for which the price went up to $300 (from 150 previously) per month they told me they will do a product photoshoot and I will have all rights to the photos.The photoshoot was done but the photo quality is way below industry standards and they are also refusing to provide all original photos for me to be able to do the editing myself. I would like them to do a repeat proper professional photo shoot and provide all the photos as promised. Thanks;***Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 12, 2023, our customer upgraded their marketing services to GoDaddy's ********* Services Premium. This service provides social media marketing, social ads, boosted posts upon request, reputation management, email marketing upon request, a professional photoshoot, custom brand guide, and website updates.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our ********* Services team has connected with our customer to discuss their concerns. We appreciate their candid feedback about our service levels and will also ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold a website for approximately $4000.00 when I only needed help with adding an online store to the basic website with godaddy. I was convinced by the salesman that I needed this hugely complicated website and that it would be better than what I already had. I was convinced that the website would include copywriting better than I could do myself and it did not.They refuse to give me a full refund even though I was unhappy with the service.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2022, our customer purchased our ********************** (WDS) and hosting services for a two-year term. This service enlists GoDaddy's?WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
On May 11, 2022, in an effort to ensure our customer's satisfaction was met, our WDS team provided four months of website hosting and three months of ********* Services at no cost to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Team has reached out to our customer and offered to continue working with them to help them perfect their website. As a sign of goodwill, our WDS Team extended our customer's website hosting and ********* Services plans for six additional months at no cost to our customer.
Additionally, as the service is not eligible for a refund, we encourage them to continue working with our WDS Team to complete their project. A copy of our Refund Policy can be found below.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer number *********. On January 20th at 3:20pm I received a automatic renewal notice for pennyfloat.com. On January 20th at 5:09pm i sent an email to cancel the renewal and refund payment. Now looking at my statement, I noticed this was never completed. Upon speaking to your customer service, they advised I am not within the 5 day refund period. I sent the email 2 hours after the renewal, and I have proof of that. I will upload it here.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 19, 2021, our customer registered the domain name in question for a two-year term in an online transaction.
On January 20, 2023, per our customers account preferences, GoDaddy automatically renewed the domain in question in good faith to honor agreements with our customer.
********************** sent notifications to them on December 20, 2022, and again on January 14, 2023, informing them the expiring items would renew per their account settings unless action was taken. GoDaddy gives its customers complete control over billing and renewal preferences. ****************** is a customer's responsibility.
From the document provided by our customer we see they replied to a donotreply@ email address at GoDaddy. After serious consideration, GoDaddy discontinued email support and added live chat as a support option due to high demand. This was done in the hopes of giving a timelier and more personal response to customer concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2023 I started a trial upgrade of my business email w/ GoDaddy to Business Professional email. I do not want to renew at the upgraded price of $199.88 due April 14, 2023. I've tried 5 times over the last two months to downgrade and renew at the original price, which was told to me to be $71. I've been left on hold for an hour on the phone, chat, and text. I can't get this upgraded price corrected despite spending hours trying to contact GoDaddy. No body will help me. My business email is now being held hostage and I am being scammed at the upgraded price or lose the email I've had for over 3 years. This is GoDaddy's issue not providing proper customer service. I will report this to the *** and whatever agency so other customers will not have to get ripped off.Business Accounts w/ GoDaddy:email: ************************** Website: OregonsMaids.comBusiness Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 28, 2022, our customer upgraded their email plan from Email Essentials to Business Professional for its remaining term.
On April 3, 2023, our customer contacted our ******************** for assistance with downgrading their email plan. Our staff attempted to assist our customer to the best of their ability and resolve their concerns. The process to downgrade a ********* email involves reassigning the user to a new plan at a lower tier. While working with our customer, our staff purchased an additional email plan. This purchase was refunded shortly after, which voided the transaction.
Our customer contacted our *********** again on April 5, 2023. During this interaction, our staff was able to successfully complete the downgrade process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to address their concerns. A transaction is considered a "void" by the processor if it has never settled, and the funds never left the associated bank account. The authorization may hold funds associated with the original sale for up to **** days, or up to 30 days for credit cards, before being credited back.
As a gesture of goodwill, we have extended our customers service for one year at no cost to them. All recent charges associated with their email have been refunded.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyCustomer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon purchasing a domain with GoDaddy, I was encouraged to try a "Free Trial" to build my website. I already paid for a hosting plan and assumed the site would be accessed through that (where I have four other sites). A week after building the site, GoDaddy informed me that, if I didn't pay the subscription fee for that "Free Trial" site, it would disappear. I am now left rebuilding my site from scratch, because they were dishonest about the way their website builder works. Whoever heard of letting a customer build a site only to delete it if they don't upgrade to a subscription, or delete it if they cancel their subscription? With zero ability to export the site to your own hosting: you're just screwed. What an unethical way to do business. Their "Website Builder" is a scam that entices customers with a "free trial" without telling them that, when the trial ends, their sites disappear.Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2023, our customer initiated a free trial of *********************** Websites + Marking Premium (***) plan. *** is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
Upon Publishing their website to their custom domain name, they have utilized a premium feature which requires a paid subscription. Upon the end of their Free Trial, they would be required to renew the subscription. If they do not renew the subscription, they will not lose the website, rather, they may continue to access the website content. However, the website will revert to a free URL, and they will no longer be able to utilize the custom domain feature.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to continue using the service as published under their custom domain name, they will be required to renew the service on or before the end of their free trial.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/08/2023
When the best answer from a company is "you didn't read the fine print," while they don't mention how they don't tell customers ANY OF THIS when they market to them (there's nothing about this anywhere but the contract), then it's obvious the company is unethical, as I originally said.
This is just more evidence of that.
Is this the reason their rating on BBB is so low?
Business Response
Date: 04/11/2023
Thank you for the opportunity to address our customers additional concerns.
When our customer elected to upgrade their free trial of GoDaddys Websites + Marking to a Websites + Marking Premium (***) plan, they acknowledged that to continue using the service as published with their custom domain name, they would be required to renew the service before the original timeframe expired.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 04/11/2023
Gosh, if only this boilerplate message made me feel as good as the last boilerplate message.Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BETTER BUSINESS BUREAU Dear *** or Madam,My name is ************************* and I prepaid Go Daddy for a website design. After almost two months and two meetings with the Go Daddy web design team, they haven't delivered a product that was to my satisfaction. I have contacted them in regards of my displeasure with the progress they've made and asked them to terminate the contract. I was told by an account manager, and I quote, "Good luck getting your money back". I have also contacted them multiple times asking them to take down the social media accounts and posts on **************************** and ****** Business.Please review the attached document with my case with ********** trying to dispute the charge and get my money back. March 31,2023 TO:CHASE DISPUTE OFFICE CLAIM ID# **************** Dear Sir or Madam,Please review attached information regarding DISPUTE OF SERVICES RENDERED BY GO DADDY. On Jan 16, 2023 I contacted ***************************** over the phone with a Chase credit card for a website to be completed by Go Daddy. At no point in time was I advised about any Services Agreement or Refund Policy. This information was sent via email after the transaction was completed. The order number was **********. After the second meeting with the design team, I expressed that major changes needed to be made to proposed draft. We never had a third meeting due to the fact that I got stood up by the design team. On February 16, 2023, I wrote an email to ***** to let him know about my displeasure with the work and that I was going to contact ***** to try to get my money back. He replied to me February 27, 2023 saying I apologize for the late response. Ive been under the weather for the past few days. A few days later I contacted an account manager at Go Daddy and I asked him for my money back due to lack of performance and he said, and I quote: Good luck trying to get your money back. After that I contacted ********** to proceed with a formal complain and try to get my money back for services not rendered. I DID NOT AUTHORIZE GO DADDY TO POST ANY FORM OF ADD OR WEB SITE.Please review attached documents and email between me and Go Daddy.You can contact me via email ****************** or ************ Thank you for your time.**************************** I'm hoping that THE BEST BUSINESS BUREAU, will help me to recover 100% of my money and have GO DADDY TO PULL **** AND CLOSE ALL UNAUTHORIZED ACCOUNT AND REMOVE ALL POSTING FROM MEDIA SITES.Thank you for your time and waiting for your kind reply.Best Regards,************************* President of a **************** JB'S HOME SOLUTIONS, ***Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 1, 2023, our customer purchased our ********************** (WDS), and hosting services for a 1-year term. This service enlists GoDaddys WDS Team to create a custom website (for a one-time design fee), using GoDaddys Managed WordPress Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built. Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
A chargeback was initiated on the service in question on March 4, 2023. This chargeback withdrew payments made to GoDaddy and the services were suspended from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Team has been in contact with our customer and advised that as a one time courtesy, they will provide a full refund for the Managed WordPress Hosting and a 50% refund for the Design fee once the chargeback has been settled. Our WDS Team will continue to work with our customer to resolve their concerns amicably.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/10/2023
Dear Sir,
I contacted GO DADDY, for them to pull down all unauthorized posting with ********* INSTAGRAM AND ****** BUSINESS, ALL these accounts are TEMPORARILY BLOCKED, affected by GO DADDY DOING. The only way I will consider to agree TO A *************'S FOR GO DADDY TO CLEAR AND REMOVE ALL DOING.
Thank you for your time and waiting for your kind reply.
Best Regards,
*************************
Business Response
Date: 04/12/2023
Thank you for the opportunity to address our customers additional concerns.
On January 16, 2023, our customer purchased our ********* Services Premium (MSP) for a 3-month term. One of the services included in the package is on-demand social posts and social ad management. While we have the ability to post content and ads on our customers social media accounts, we will not have direct access to said accounts. Instead, to maintain the security of these separate account credentials, we will walk our customers through connecting them to our portal in their GoDaddy account (which has limited access to posting and running ads). GoDaddy does not control our customers social media accounts, nor do we have the ability to lock or unlock them.
When the ********* Services was canceled and refunded on April 6, 2023, it severed the connections from our portal to our customers social media accounts, removing our access to post on their behalf.
If our customer is not able to access their social media accounts, we encourage them to go through the account recovery options for each respective account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddy
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