Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer for the past 25 years and everything has been good until recently... I have been using a dedicated server for about 15 years with NewTek.com and 3 years ago I saw what GoDaddy was offered, and I decided to switch over.On 11/1/2020 I purchased a dedicated server with GoDaddy (Receipt# **********), I was very reluctant so I called the following day/week to cancel it but I was reassured by the customer rep that it was a good deal etc and at the end they told me that the renewal price in 3 years will stay the same. I just received my renewal receipt (Order #**********.) and I was charged the current full price.A few days ago, I called GoDaddy and spoke to several people, the first rep agreed with me but said they had to transfer me to the dedicated server sells department. The second rep was reluctant but at the end told me that their share holders didn't want them giving out refunds....... this is unfair, and unprofessional.Like I said I've been using GoDaddy for over 25yrs, I've been very happy with them but 3 years ago I was told that my server price will stay the same on renewal, this is why I went with GoDaddy dedicated servers.GoDaddy needs to be fair and honor what I was offered, I understand they have shareholders now but where is the honesty here. This is unfair and I don't expect this from GoDaddy.Back then they were using these tactics to get more dedicated servers to get a better deal when going public and now that when the old owners are gone, they are denying what I was offered about the renewal price.
Business Response
Date: 11/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 1, 2020, our customer purchased a Dedicated Self-Managed Windows Server for a three-year term, via the GoDaddy website. They used a promotional discount code for this transaction that applies only to new product purchases.
On November 1, 2023, per their account preferences, ********************** automatically renewed their server for an additional three-year term. Email notifications were sent before this renewal. Later that day, they contacted our ************* Team, stating that they should pay the same price for this renewal as they paid for the original purchase. At that time, they were advised correctly that the original purchase was self-processed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customers server was renewed per their account settings, and the discount code they previously used only applies to new purchases. That said, as a one-time courtesy, we will happily add three months to their server at no cost. If they wish to take advantage of this offer, they can email this office at ************************************************ to indicate their acceptance.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I accept the 3 additional months added to my dedicated server.
Regards,
Twyar Zahir
Initial Complaint
Date:11/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A few months ago I noticed a charge on my MasterCard statement from GoDaddy. I contacted them as I did have an account with them a few years back. I followed their resolution process and they said there was nothing I could so about it since my name is not listed on the account. This is clear fraud and they are unwilling to stop it as it is to their benefit. 2 more charges appeared today. I will be contacting my bank as well.Business Response
Date: 11/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March, 20, 2017, our customer registered a domain for a ****** term. That domain has auto-renewed every two years in accordance with our customers account settings. The most recent renewal happened on March 21, 2023.
Our customer contacted our Care Staff on August 14, 2023, to inquire about the charge, but couldnt validate account ownership. As a result, our customer was directed to changeupdate.com to regain access to their account. Our customer submitted a request that day.
On August 17, 2023, our Account Recovery Team (ART), replied to our customers request and stated that the information provided in the request did not match what was listed on the account and asked for additional information. None was provided and the request was closed on August 22, 2023.
On October 25, 2023, a free trial of our Websites+Marketing was initiated in our customers account and was automatically renewed on November 1, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has determined that the free trial and subsequent auto-renewal were likely fraudulent. As a result, we have locked the account, canceled and refunded the W+M renewal, and referred our customer to our ART to regain access to the account in question.
We encourage our customer to provide the requested information to our ART so they can confirm account ownership and assist our customer with regaining access to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:11/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchase a website build and hosting package with one year of "website design" services. The only hard and fast condition of our purchase was that the "picture page" function in the same manner as the old website. Though we placed no less than 2 dozen complaints for them to fix the problem, they waited for the length of the contract to expire and never provided the page. The page they did provide uses out of date plugins that frequently "break". We loose all functionality frequently as it has a cache that never clears. Every attempt to have them fix it results in a $1000 bill for which they can never actually provide any services and ultimately have to refund again.Business Response
Date: 11/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 28, 2022, our customer purchased our ********************** (WDS) and hosting services for a one-year term. ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.?
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was able to connect with our customer via phone to discuss their experience. We shared our customers experience with GoDaddy's Website and Marketing Leadership Team, who have reached out to our customer to address their concerns. They remain available to work with our customer.
We appreciate our customers' candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.?
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Seems like there is always an issue, They Lie Mess up people website after You put your Time, Many Long Hours in. I Build about 5 Websites With Go Daddy , Adding My Own Products to Sell . They even say your items can't be Restore try to make you pay a ridiculously high price , intentionally saying something about no payments can't be accepted. I did Bridal Website I notice, Featured products keep saying data loading or Fetching products , I thought It was a bad connection , untill I spoke with s rep. **** go daddy as in to why GO Daddy site keep popping up on My bridal site after I paid for Domain , and even upgraded they name keep Popping up on My Site where I Purchase a domain Name , they Rep kept saying nice site when are you gonna finish , I'm thinking she was talking about payments because when I recently checked item could not be purchase to their ridiculously high eccomerce plan , I told Go Daddy rep be setting up payments soon for purchasing because it was Just Products with Pricing , put purchase coul not go all the way through , i Go back to site Today again they name keep popping up as if they sat or stood hours on in adding Products , Pricing , Description and More . I did not give them Permission to remove My Products not one I was notify , and if they claim products were lost why other derails added to Front pg. All was there, nothing Else Matter at this point but Tgem restore My Site back to its original products and State 3 pgs is Missing it was just there, they keep trying to force people to take these ridiculously high packages when other companies are charging way Less still I remained Loyal Despite them Deleting My **************************** pg. Despite them GOING I NTO MY account PREVIOUSLY PUTTING ON AUTO RENEW USiNG MY DAUGHTER FOUNDATION CARD TO Pay FOR OThER WEBSITES , I ALSO CHANGE another site to another company to Switch domain and services but was told I couldn't and it seem like that's when the Bridal Websites Products come up Missing , this is unprofessional , People do things they like for a piece of Mind , to help them cope with what they are going threw but here they always go adding More Stress , Pain , and aggravation every Other week it is something , each time after speaking with these people except for 4xs over ********** the most I Get a Headache , My Pressure rises , Now My Chest is Hurting , I just want My 3 pgs worth of Priducts restored Info not to be tampered with , what's the Point then lie and say a product is not available you have to pay these high ridiculously fee 1yr , 2yr ,not to mention Listed my site once before for sale right before it was Value at $700 -$1000 , then once I paid for it to be restored try to value at 100$ How dare them , basically undervalujng Mg sites but if tgey were trying to Sell it off Raising tge value , even one I was Granted a trademark for still I try to remain loyal but these last couple times have me now looking into therapy , A website company suppose to provide services they claim to provide , and advertise. Not Try to sabatoge their clients buisness whether big or Small .Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
It appears our customer has several concerns related to their website. Our customer initiated a free trial of *********************** Websites + Marking Premium (***) plan. *** is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
Upon Publishing their website to their custom domain name, they have utilized a premium feature which requires a paid subscription. Upon the end of their Free Trial, they would be required to renew the subscription. If they do not renew the subscription, they will not lose the website, rather, they may continue to access the website content. However, the website will revert to a free URL, and they will no longer be able to utilize the custom domain feature.
Between October and November 1, 2023, our Care support teams worked diligently with our customer and to the best of their ability in assisting with their website and resolving their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers. ********************** strives to offer the best service levels in the industry.
If content is still missing from their website, we encourage them to get in touch with our support staff to discuss restore options. Our Care Support team remains available to assist our customer 24/7 and can be reached at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/04/2023
As of Today Nov.3 this A.M.... Issue Was Resolved after ********** calling in , Thanks .Initial Complaint
Date:11/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy have been holding my payments for three weeks now because they suspected fraudulent activities on my account. Which is bull c*** That money that I made was through a credit card transaction and if need be you could call the management company that slid the card. I've talked with over 20 unconcerned guide agents in the last 3 weeks..still haven't received anything as of yet. I'm a small business and it's so crazy that I have to go through this to get my hard earn money! Then they expect to be payed by me!Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 24, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.? On October 20, 2023, one of our customers transactions was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our Verification team has been in contact with our customer and will remain available to discuss any additional concerns they may have.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:10/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I allow GoDaddy to host my website and email. When I thought we needed additional email capability, we signed up for that piece only. We realized we had what we were capable of doing the job ourselves. We didn't need it and less than an hour after the order was placed, the order was canceled. They sent an email (see attached) that I would receive my refund. It turns out they made the decision to make it a store credit, completely opposite of what they wrote to me. I've called on multiple occasions, have had reps tell me they will put it back on my CC multiple times and it never happened, every time you speak with a rep it sounds like a word salad. They have no concept of customer serviceBusiness Response
Date: 11/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 12, 2023, our customer purchased a ********* ********** Email Essentials plan for a one-year term via an online transaction.
Later that same day, our customer contacted our ************* Team to cancel the M365 plan and request a refund. A refund was provided to In-store credit (***).
On October 24, 2023, our customer contacted our ************* Team via an online chat interaction to inquire about their refund. During this chat, they requested the *** be refunded back to the original form of payment. However, that was not correctly submitted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for any inconvenience this may have caused our customer.
Our office has issued the refund back to the original form of payment. We request our customer to allow three to five business days for this to reflect at their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 11/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and that refund was issued.
Regards,
*****************
Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wasn't having any issues with the sizing of the photo that I uploaded on my site, until a Godaddy rep tried to sell a product saying my site isn't protected and that I should purchase the product. Now, all of a sudden, my home page photo is too large, it's oversized, and the photo gallery photos are too small when viewing from any device other than a phone. I have been trying to resolve this ever since it started. Now I'm being told they have to create a ticket to fix the problem, no problem, tickets have to be generated in some cases. However, they're telling me that I have to pay them to generate a ticket! It's quite obvious that this issue was caused by Godaddy to try to force me to pay them to generate a ticket, and then charge me to fix it. No company has ever charged customers to create a ticket, this is insane. I've asked for a manager, I was holding on for literally an hour, and they hung up, and didn't call me back.Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 17, 2021, our customer purchased Websites + ********* (***) Standard for a one-year term with the assistance of one of our agents. *** has been renewed on a regular basis since then.
*** is a proprietary, do-it-yourself, template-based product to construct a website. They come with an SSL and do not require any additional security products.On October 31, 2023, our customer contacted our Care Staff regarding the sizing of an image they added to *** as well as adjusting font color. While our Care Staff is available 24/7 to assist with troubleshooting issues that *** arise while using ***, they are not available to assist with designing a website. As no technical issues were discovered with *** and design questions were being asked beyond what our Care Staff can provide, ********* Services (MS) was offered to assist with completing the edits for the site in question. MS allows customers to request an update or change to their site anytime such as updating text or images, modifying navigation, changing business hours, etc.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office understands that building a website can be frustrating and encourage our customer to utilize the resources we have shared with them to complete their website.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2023 Accurate Leak Detection was emailed, the domain of Accurateleakdetection.com will auto-renew. We never received any notices from that date on. In the next 1 month + our previous SEO was getting messages that there was a problem with our renewal. By August 29, they send cancellation notice only to the **SEO. By coincedence **** looks at his web site and it is gone. I call go-daddy to see what happened. They refer me to the sales department, another division? Not sure, but they advise we need to bid on that domain due to the fact it's already been sold to a private party that has put money and time building a web site, and godaddy doesn't own it any longer. When we look up who owns it, it looks like godaddy owns it, by proxy, and just wants us to buy back at a much higher price, knowing we want it back. They offered quite a bit as a starting bid, and we won't pay, and feel like this is very unbusiness like practices. We've had this domain for 14 years.Business Response
Date: 11/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 18, 2023, per our customers account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment. GoDaddy sent renewal notices prior to expiration, including on June 17, 2023 and July 12, 2023. GoDaddy also sent notices after expiration on July 18, 22, and 27, 2023, informing our customer their expired item was at risk of being canceled unless additional action was taken.
The domain was listed on our Expired Auctions on August 11, 2023, and was sold to the winner of that auction on August 21, 2023.
When our customer contacted our Care Staff on September 28, 2023, to inquire about the domain in question, they were properly advised that it had expired due to non-payment and had been rightfully acquired by another party. ********** ************** was offered as an option to recover the domain and was purchased by our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
While our office empathizes with our customer and understand the impact that losing their domain will have on their business, account management and renewal of domains is solely a customer responsibility; our customer agreed to this when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 11/01/2023
Godaddy didn't respond to my comments, I realize they thought they were right.
I've explained in detail what happened. Godaddy isn't ethical... Legal Extortion?
Business Response
Date: 11/02/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. The domain was rightfully acquired by another party after not being renewed in a timely manner by our customer.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my domain as it was expired. I made the payment, and I received an alert on the page under my account that there was an issue with the payment. It stated to click here to resolve the issue. The resolution was to make a payment again which I did. I checked under my account and it still showed expired and the alert that the issue with payment was there again. I checked the history and the orders were there. When I contacted the contact us chat, they state that they cannot issue a refund unless I delete the domain. This is beyond ridiculous to say the least because they know that would not be a viable option. So, now they have 2 payments for 1 service. They could easily ask or put a request with their merchant services for a refund.Business Response
Date: 11/03/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 22, 2023, our customer accepted a change of account for the domain in question to their GoDaddy account. This change would leave the domain name without an assigned payment method for renewal purposes, causing an alert in the account stating they would need to assign a payment method to the product(s) in question.
On October 30, 2023, our customer manually renewed the domain in question for a three-year term via an online transaction. During this transaction, they added Full Domain Protection (***). *** is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domains with this service cannot be canceled or transferred until the *** is downgraded. A receipt was sent to the email on file within their GoDaddy account, and a copy was placed for viewing within the Order History area in their account.
Shortly after the initial transaction, our customer manually renewed the domain in question with *** for a three-year term via an online transaction.
That same day, our customer contacted our ************* Team via an online chat interaction to refund the transaction in question. Our Care Team appropriately advised that the domain must be canceled to receive a refund. GoDaddy is unable to remove time added to the domain name.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, we are unable to provide a refund as that would leave GoDaddy in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 11/03/2023
There will be no financial loss because they have 2 different charges from ** for 1 service. Therefore, they are getting an extra payment from us. Their website is misleading. It stated that there was a problem with the payment and to make another payment. Now, they have 2 payments from us for 1 service. There is no financial loss. They have an extra payment from us. We want a refund as this is ridiculous way of doing business. Charging customers twice for 1 service is not acceptable. In addition, to mislead the customer that there is an issue with payment when there isn't is also not acceptable.Business Response
Date: 11/03/2023
Thank you for the opportunity to address the complainants additional concerns.
We stand by our previous response. As stated, GoDaddy cannot remove time added to the domain name. The first transaction added a three-year term to the domain name. The second transaction added an additional three-year term to the domain name. The domain name is now registered for an additional six years until October 29, 2029.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 11/09/2023
I believe that the way they operate is ridiculous and that they click and bait their customers. We spent twice the money, and they could easily reach out to their merchant services to issue a refund. How can a company not be able to provide a refund in this day in age. Or their offer is to provide a refund to the customer by disrupting their services and possibly causing the customer site, emails and all associated platforms associated with the domain to be down. I believe that it is just their way to NOT provide refunds to the clients when the error occurred based on misinformation on their website. It is quite interesting on how they could come on here to defend themselves rather quickly, but they cannot provide that swift response on their website when payment is processed in their favor. In other words, a payment is processed and the website states that there is an issue with the payment. Therefore, one goes and makes another payment. SO, they cannot issue a refund, but they can accept it rather quickly. This should be forbidden, and we should not be penalized. There is no warning stating that the payment was either being processed or that it could take a few minutes for the status to change to active. NO WARNING! Hence, why I state that they are a click and bait company. Very disappointed with this.
Initial Complaint
Date:10/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with GoDaddy about 2 years ago since then I have been complaining that they've been overcharging me and I was unhappy with their service. They would refund my credit card. Now I'm receiving a yearly charge of $52.16. I told them that I'm no longer interested in using their services last year and the middle of this year. They are still charging my discover credit card. Again I'm asking them to terminate my contract with them because I'm not satisfied with their services.Business Response
Date: 11/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 24, 2022, our customer registered a domain for a one-year term via online transaction. This purchase included a ********* 365 (M365) Email Essentials plan for a quarterly term.
On February 1, 2023, our customer contacted our Care Team to register a new domain. During this interaction, they added Ultimate Domain Protection (***) to both domains. In addition to providing proxy contact details in a domain's WHOIS information, *** protects it from cancellation, expiration, or transfer. Domains with this service can only be canceled or transferred once the *** is downgraded using the following steps: ********************************************************************************.
On July 27, 2023, our customer contacted our Care Team to cancel and refund the M365.
On October 25, 2023, per our customer's account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, including on September 24 and October 19, 2023, informing them the expiring item would renew per account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer is currently within the refund policy: ***************************************************/refund-policy. We encourage them to log in to their account to downgrade the *** and cancel the domain before December 8, 2023.
Upon cancelation, they can email us at *********************************************** to request a refund.
Thank you again for the opportunity to address our customer's concerns.
Kindest regards,
****
Office of the *** GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.