Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,690 total complaints in the last 3 years.
- 717 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two domains with godaddy; they locked me out of my account with 2 part verification; I pay for my domains and their horrible email; my emails are not being received when coming into my webmail and most of what i send out get bounced back; I have 4 emails. I have spent over 20 hours calling them, complaining about the lock out and they are worthless and have horrible customer service. One supervisor promised to call Tuesday morning to follow up; I informed my webmaster; the mgr never called; my webmaster can't work on my account because ******************** is restricting access. They asked for a selfie with me holding my license only to reject that can't read it; a manager confirmed they received it I asked why not say I'm on the phone. I have lost $1000s of dollars this week, my anxiety and anger is through the roof with frustration and inept customer service and I pay THEM to park my domains and pay for their crappy email. The customer service, being locked out, promised to be fixed in a few hours has now taken 4 days and I am at my **** end; I found several corporate email addresses and sent a mass letter and now decided to attack the BBB as we people who support this billion dollar enterprise should not have to be treated like scum and barred from what we pay for. They make life difficult when we are all online.I need help communicating with their executive office before I go to the media and attorney for how they treat me and won't give me access to my account.
Business Response
Date: 03/14/2024
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 5, 2018, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account providing an additional layer of security to help prevent account and domain hijacking. 2FA requires an account holder to provide a numeric one-time code received via text message or through an Authenticator App as part of the verification process to access the account. ********************** does not arbitrarily add 2FA to customer accounts; customers must opt-in via their account to utilize it.
Since July 5, 2018, our customer has updated their 2FA multiple times.
GoDaddy has a vetted process in place that allows customers to remove the 2FA from their account, which may be viewed at *******************************************************************************************;
On March 4, 2024, our customer contacted our Care support regarding issues they were experiencing in receiving their numeric one-time code to verify their account.
On March 5, 2024, our customer again contacted our Care support regarding the issue of not being able to verify their account. Following this interaction our customer submitted a request to our Account Recovery Team to remove 2FA from the account. However, the request submitted required additional documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 7, 2024, our customer provided the necessary additional documentation and Two-Factor Authentication was removed from their account.
We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 03/14/2024
their response has absolutely nothing to do with what happened during the last two weeks of course they will site agreements this has nithingvyivdoveitgbtgecpoorcsetcicd, lies, abusr, mistreatment of a new webmaster If i felt services were standard I would not have filed a complaint with the bb, fyi and *********** atty general I am out of town until March 22 No godaddy is covering their a** with legalese and by experience is not being recognizedBusiness Response
Date: 03/20/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
GoDaddy takes account security very seriously and provides its customers full control over Two-Factor Authentication (2FA) within their account. Account management is a customer responsibility.
While our office empathizes with our customer, our Account Recovery team appropriately and actively responded to them requesting legible documentation.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I registered a domain with GoDaddy about one year ago for around $12. One year later, the website has had some success and is doing well. The card I had on file with them expired and they werent able to renew my domain. A few days later I see my site is down and when I try to renew the domain they tell me I must pay $709.91 because this is the new value of my domain. The domain increased in value because of MY BUSINESS and MY INVESTMENT. Now if I want to continue using the domain that has given me my livelihood they are holding it hostage for $709.91. Completely unsavory business practices.Business Response
Date: 03/08/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 21, 2022, our customer registered a new domain name for a one year term via an online transaction, and it automatically renewed for another year on February 22, 2023. It was due for renewal on February 22, 2024, however, our customers payment method was unable to be processed.
On March 6, 2024, our customer contacted our ************* team and was properly advised of the renewal pricing, and they subsequently renewed their domain via an online transaction.
The domain in question is a .online (as opposed to a .com or .net). Renewal pricing for domains is not determined by our customers success and this years renewal pricing was consistent with their previous billing. Prior to the expiration of the domain, on February 16, 2024, our customer was notified via email of the upcoming renewal, and this notification included the correct renewal rate.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
There are different pricing structures for different types of domains, and our customers .online domain renewed at the correct rate.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up my account on 2.28/2025 and was charged and then charged again when the one week later. Speaking to representatives they just tell me I paid a year for a website that expired the day I purchased is so now it need to be renewed 03/06/2024.Business Response
Date: 03/12/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 28, 2024, our customer purchased a domain name and Websites + Marketing Commerce (***) for one year. This order also included a free trial of W+M Commerce.
Our customer began building their website on the free trial instead of their already purchased version of W+M Commerce. This initiated our system to bill our customer after seven days.
On March 6, 2024, our customer spoke with our Care support team to cancel and refund their products.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the confusion this has caused them. Our office attempted to speak with our customer, but we were unsuccessful in our attempt to explain the situation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired godaddy to create a store addition a few years back that was supposed to ***********-8 weeks. Instead of a simple store where clients could purchase access to video material for a fee, they redesigned my site without a store, created a store that did not contain my material, and finally created a storefront that seems to look like it would work, but never had. I used a ***** from the BC gov to upgrade this around 7000 dollars. It has been years of me phoning to complain, and every agent assured me it will be fixed and it has never been fixed.In addition I have been charged for the security on my site which I called multiple times to report it was mistakenly put on my .com where I needed it on my .ca active site.I have been charged for two emails which I only use one.I was told I had to keep my website in order to have an email.Now I am told if I want to pay for basic hosting I will need to completely redesign my website to reduce my quarterly payments by 20 dollars??? This is to host my site without the store feature that you designed that has never worked.I have spent more hours on the phone with godaddy I feel like I should send you a bill for my time.However I can see several solutions:1) godaddy reimbursed me for the website design I paid for years back that it NEVER completed 2) godaddy reimbursed me for all the months of security it billed to me for a domain I never used, but completes the work it was asked to do years ago on creating a functional store for my courses.3) if godaddy doesnt produce an agreeable solution then I consult BBB or other legal consult regarding this.Business Response
Date: 03/08/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On May 24, 2021, our customer purchased a **************************** (WDS). This service enlists our WDS Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our team before the site can be built.
From May 24 to November 11, 2021, our WDS Team attempted to work with our customer to the best of their ability to satisfy our customers' design needs. When their website was published, our WDS Team provided them with an additional six months of hosting on their website.
On November 22, 2022, and May 24, 2023, separate six-month hosting plan renewals were processed per their account settings. After each transaction was processed, a receipt was emailed.
On December 3, 2023, they manually processed a three-month renewal of their hosting plan via the GoDaddy website.
On February 24, 2024, our customer received an email notification that their billing had failed. Their site was subsequently suspended on March 1, 2024.
On March 5, 2024, they contacted GoDaddy's ************* Team to inquire about why their website was suspended. At that time, they declined to renew it.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While GoDaddy respectfully declines our customer's request for a refund of the fees associated with their website, we have, as a one-time courtesy, renewed their website for an additional three months. If our customer elects to renew their website, they will be responsible for the cost of renewal.
Thank you again for the opportunity to address the concerns our customer presented.
Kindest regards,
**********
Office of the *** GoDaddyInitial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/26/24, 2 of my employees identified an issue with loading word documents on their cloud. I contacted godaddy and was told it was a computer issue despite me communicating it was across 2 devices. I was told to troubleshoot using different browsers, incognito, etc. I was told to send screenshots which I did. This call took almost 2hrs with no resolution. After troubleshooting and finding it was continuing to happen, I called back that same day. I was told to send the same screen shots and was told to troubleshoot some more. (close to 2hr call). Later that night, I received a text from Godaddy. I responded within the minute and didn't receive a response for 2hrs (past 11:30pm). The texts resumed in the morning only to be told that they couldn't help me unless I called in. On Tuesday, February 27, 20242/27/24 about an hour on the phone, and requesting the same screenshots I had sent in several times, they agreed to submit a ticket. I was told I would receive an update in 72 hours. After 72 hours had passed with no update, I emailed 2x without a response. I also emailed one of the reps who told me to reach back out without a response. On 3/4/24 I started having difficulties attaching documents to the cloud from the email. I called for an update (about 1hr call) with no update other than "you'll be emailed". I then received the same email 2x while on the call that provided no information. On 3/5/24, I learned another employee could no longer open word docs, that no one could access the quarantine folder, that emails from clients were not consistently coming in, and a team member could not access any documents at all. I called again and was told to troubleshoot it all over again despite my communicating it had been done already to be hung up on after 40min. I then called back in and after 40min was told nothing could be done besides waiting....and texting the line that said they could not help It's been 8 days that my company has been down with no resolution.Business Response
Date: 03/08/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 21, 2016, our customer purchased multiple ********* ********** email plans. Since then, more M365 plans have been purchased and continue to renew within the account via online, auto-renewal, and Care-support-assisted transactions.
On February 26, 2024, our customer contacted our Care Staff multiple times for assistance with an issue they were experiencing with two of their M365 email addresses.
On February 27, 2024, a ticket was escalated to our Advanced Technical support team to further investigate the issue our customer was experiencing.
On March 7, 2024, our Advanced Technical support team requested additional documentation from our customer as they were unable to duplicate the issue reported by our customer.
Since February 26, 2024, our Care support teams have worked diligently and to the best of their ability to assist our customer and resolve their concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message. We remain available to our customer and can be reached at *********************************************************************************************.
We empathize with our customer and have arranged for a member of our Email team to connect with our customer to address their concerns and work toward an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 03/08/2024
I was refused a ticket 2/26. 2/27 I reported that the issue was more widespread and was now across multiple other users. I was promised an update in 72hrs. This was not received. I emailed about the support ticket 2x & no response. I cont to call as more users because impacted & more issues arose. Word docs did not load properly on some users, emails did not sending reliably, emails were not being received, onedrive docs were not attaching, & proof point was malfunctioning. I was hung up on by a rep, provided false information on who to contact, was told I should just go to geek squad (this was not a comp issue), & I should just switch to M365 and have them deal with it. On day 10 of waiting for a resolution I received an email to send a video. I responded to the email. A message came back that my ticket was closed. I called & was told to call HQ. I did and was instructed to send a video to the support team & a supervisor that would call me back in 15min which I did. After ~ 2hrs, I called back & was told the supervisor was not going to call me. The support team did not respond to the email. A supervisor was disrespectful and condescending offering no empathy that the situation was dismantling my company. He blamed my device as the issue despite 10+ devices having the issue & being able to show on those same devices that some accounts were not impacted. He offered to meet with a member of my team the next day/next week. Via email, he informed me he was on vacation the next week and after moving the meeting 3x back, canceled. I received a VM from the ****** I called back & left a message. I called again & stayed on hold for 1hr. I received a call back & scheduled to meet tonight at 5pm. It is now 5:55pm & no call. I called the office. It went to VM. It has been 11 days. My system is broken. My team is angry. My clients are upset. Godaddy has been unresponsive, dismissive, & I have had to repeat my story repeatedly due to horrible documentation.
Business Response
Date: 03/14/2024
Thank you for the opportunity to address our customers additional concerns.
We empathize with our customer and appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Members of our Email team have connected with our customer to assist with troubleshooting and addressing their concerns. As part of these efforts, they have been successful in helping to escalate a ticket to ********* for their investigation and resolution.
As more information is shared with our office by our customer, we are communicating this updated information directly to our Advanced Technical Support team for their awareness and resolution.
Our office remains available to our customer and is working to resolve their concerns to their satisfaction as quickly as possible.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 03/15/2024
Unfortunately, after 19 days of interruption to our services, there is still no resolution in sight. Godaddy has just reported escalating this issue to ********* at the end of week 3; this was requested on week 1. I am now at risk to lose a large business opportunity due to interruptions in our services. Additionally, we have multiple marketing events scheduled in the next month, beginning tomorrow. I do not not know if we will actually receive the referrals generated from those events or be able to respond timely due to the interruption in services.
The situation needs to be resolved and a substantial refund is owed for the services that were paid for in full that were not received, the revenue that was lost due to an outage that extended far beyond what was reasonable, and the aggravation it caused. Additionally, substantial retraining needs to be held for the Godaddy team as a whole.
Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy jacked up my price 34% from $982.72 and renewed me without my consent at this new price. When I asked to switch to month-to-month, they claimed they will have to delete my website to do it, which is punishing customers for not wanting to pay their outrageous prices.Business Response
Date: 03/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 31, 2022, our customer purchased a Webhosting Plus plan for one month during a call to GoDaddy's ************* Team. This plan was subsequently renewed monthly, most recently on January 20, 2023.
On February 11, 2023, they contacted our care team and renewed their hosting plan for one year after receiving a one-time promotional discount.
On February 18, 2024, an email notification regarding the upcoming renewal of their hosting plan was sent to our customer.
Subsequently, on February 28, 2024, per our customer's account preferences, ********************** automatically renewed the plan in question in good faith to honor agreements with them.
On March 4, 2024, they contacted our care team to request that their most recent renewal be converted to a month-to-month renewal and the difference be refunded; no resolution was reached on this call.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office connected with our customer and removed and refunded the twelve-month renewal from their hosting plan, converting it to a month-to-month plan. We also added a month to their hosting plan at no cost.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of a small consulting business and placed my website on GoDaddy hosting on February 1, 2024. My customer number is *********. As a small business start-up, I handled everything on my own. I am solely the owner and operator of the small business. I was referred to Godaddy by ****** for hosting my website. My issue is that on Thursday, February 29th 2024 my client paid me via my website ( godaddy ) a total of $3100.00 I am under a contractual agreement to pay my client civil penalty fees of $1500 the following day Friday March 1, 2024. My client paid the $3100.00 between 9:30am - 11:30am Thursday the Feb 29th via thru the website. Godaddy then informed me 7:24pm Thursday that they needed some information before they could send the payment thru but had already taken out a geneorous fee of $76.00 for themselves but telling me to send over my bankstatments, how long i been in business, my social media, explain how i reach out for business & how much will i make monthly. I was floored. i got out of bed and forwarded them all info and answered all questions. Today Monday March 4th I am ruined. Godaddy informed me that I will not be allowed to accept payments on their site and that if I want my client money returned they will charge me another fee for that. I am a small business and they have ruined me. Godaddy practice should be to tell me what the criteria is for me to accept payments before hosting my website and leading my blindly into business failure. I am ruined thanks to godaddy practices and looking to have my website hosted elsewhere. I would want all of my clients moneys returned with out any fees and me to be reimbursed to be able to find another company to host my website. The attorney general and banking etc etc will be hearing from me as well!! This practice of godaddy's is not good practice for small business owner such as myself. This is just a legal robbery without a gun hidden behind texts and emails and horrible customer service.Business Response
Date: 03/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On March 4, 2024, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the help article found at: ********************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers concerns, the transaction fees specified by our customer are non-refundable. Our customer must make other arrangements to address their financial concerns with their customer, independent of **********************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:03/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The refund of $16.52 should have been credited to my credit card on 04/19/2021.I deleted my old credit card today, as of 03/03/2024, because it was closed long ago.Today, when I asked a representative to send me a refund check in the mail over text messages to issue the refund, he denied it because it had been more than 3 years, which is not true.GoDaddy needs to send me a refund check for $16.52 to my address in their system immediately.Thanks, and all the best.Business Response
Date: 03/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 18, 2021, our customer purchased Website Security for one quarter.
On April 19, 2021, our customer called our Care support team to refund the purchase. The refund resulted in an in-store credit.
On March 3, 2024, our customer contacted our Care support to have the in-store credit reversed back to their payment method.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 5, 2024, our office submitted a request for a check to be sent to our customer. We have connected with our customer and provided them with this information.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:03/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a GoDaddy account which has 2FA enabled. This means in order to access the account I have to get the code they text me with and input it into GoDaddy.com. When I tried to login recently they sent a code through text message to my phone. However, the text is not getting delivered to me. I called GoDaddy and they immediately blamed the issue on my wireless carrier. My wireless carrier has no record of any blocks in place and they said they don't block short codes. When I told GoDaddy to investigate this and authenticate my account in an alternative way they gave me no solution other than to cancel 2FA which involves me submitting my driver's license. I do not feel comfortable giving this company my driver's license especially since I've had problems with them selling my personal data. But more importantly the issue is that they aren't sending me a text message with the code in order to access my account. They refuse to do anything about this other than to direct me to submit my driver license to cancel 2FA. I do not want to cancel 2FA I want to access my account since I have payment methods stored and domains needing to be renewed.They are holding my account hostage unless I give them my driver's license. Even though it's their own problem, documented widely about their text message codes not getting delivered. When I called them they even admitted that they had problems with their server sending these codes so people can authenticate and access their accounts.I would like them to investigate why I don't get their code and how I can login to my account. They can easily authenticate me in other ways but refuse to because they want people's driver licenses to cancel 2FA authentication.Business Response
Date: 03/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration, but we cannot remove the two-factor authentication without going through the proper identification process.
We have confirmed with our technical team that the codes were successfully delivered to our customers phone number. We recommend that our customer works with their wireless carrier to identify the issue, or they can continue with our account recovery process which can be found here: *****************************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 03/06/2024
This is a GoDaddy technical issue that they refuse to acknowledge. My wireless carrier confirmed no one sent a text message. All my text messages come through fine from other services. This is simply an issue with GoDaddy being able to deliver messages to me. I believe this is a scam to get people to hand over their license information. ********************** will need to authenticate my account another way. Its not my problem GoDaddy cant send me a text. In fact its a widely known issue others experience as well.Business Response
Date: 03/07/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.GoDaddy has well-established procedures in place for ensuring that only a verified account owner regains access to their account(s). Furthermore, GoDaddy does not sell customers personal information. For more information about the data we collect, the ways we use that data, and the ways in which customers can control our ability to collect it, please visit ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddyInitial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2020 I signed up with GoDaddy. On 11/16/2022 I was billed from GoDaddy On 11/25/2022 I contacted GoDaddy to cancel services and get a refund. They issued full refund and "canceled" services. Atleast I was told they canceled services.In November of 2023 I got billed from GoDaddy. I tried contacting them and first was told I needed to be in front of a computer because my phone number was now a different phone number than the one I originally signed up with.I tried contacting them again to be on hold for 27 minutes and received no help. I contacted them again by phone a text to be told to refer to their refund policy. As I tried to explain that I should never have been charged in November or 2023 I was meet with hostile attitude. I explained I canceled services over a year prior in 2022. They told me to refer to thier refund policy. I kept trying to explain that GoDaddy already issued a refund in 2022 and I was on the phone with them then in 2022 to get that refund and cancel all services. Apparently to the best of my understanding they just kept my card on file and charged it again one year later in 2023. Even know they refunded me and I never paid for services in 2022. They kept that account active only to bill me one year later. They never took my card off file like I was told in 2022. They never closed my account like I was told in 2022. Even know they issued a full refund which my bank statements show. I feel like I was lied and cheated by GoDaddy. Now they are UNWILLING to refund the charge from November 2023. Even know I canceled my services in November or 2022 and a full refund was issued. It seems very clear a mistake was made on thier end and they are not willing to accept that. I've never felt so mistreated by a company and quite honestly I feel like they stole from me and have been trained to do the same to others based on how they acted during the call.Business Response
Date: 03/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 15, 2021, via online transaction, our customer registered a domain name for a two-year term and purchased an Email Essentials plan for a one-year term.
On November 15, 2022, per our customer's account preferences, ********************** automatically renewed the email plan in good faith to honor agreements with our customer. On November 23, 2022, our customer contacted our Care team to request a refund for the email plan renewal transaction. The service was canceled, and our customer received a full refund per **********************'s Refund Policy at ***************************************************/refund-policy.
On October 16, and November 10, 2023, GoDaddy sent email notices to our customer to inform them that their domain would be automatically renewed upon expiration unless action was taken. GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. On November 16, 2023, per our customer's account preferences, ********************** automatically renewed our customer's domain name for a two-year term.
On March 1, 2024, our customer contacted our Care team to request a refund for the domain name renewal transaction. They were informed the transaction was ************* eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers billing frustration, the domain name renewal transaction is well ************* eligibility. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
************
Office of the ***** GoDaddy
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