Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to cancel my web domain services provided through godaddy.com. I have tried canceling through my account settings but am unable to. I have tried contacting customer service through email and phone but cannot get a response. Go daddy continues charging me monthly fees for service I no longer use or need.

  

  Business Response

  Date: 03/28/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 25, 2023, our customer registered a domain name for a one-year period, including Full Domain Privacy and Protection. This premium, add-on service, provides proxy contact details in a domain's WHOIS information and protects against cancellation, expiration, or transfer. Domain names with this cannot be canceled or transferred until the protection is downgraded. The steps to downgrade may be viewed at: ******************************************************************************** .
  
  They also started multiple Websites + Marketing (***) plans, which is a do-it-yourself website builder platform to build websites.
  
  On February 24, 2024, we emailed notices to inform them that their products would automatically be renewed, unless action was taken. We provide customers with full control over their renewal preferences. They may, at any time, modify those preferences. Instructions to both turn off automatic renewal and cancel a service are provided in the Help article at *****************************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our Care Team is available 24/7 to assist our customers regarding their GoDaddy account; including billing and can be reached at ************, or at *******************************************; for live chat. Our records indicate our customer has not contacted our team for assistance prior to submitting this complaint.
  
  We recommend that they follow the instructions within the articles referenced above to manage their products and services. Should they require additional assistance, our Care teams are standing by to help.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/28/2024

  I have reviewed my email including my junk folder and I did not receive ANY notification from this business in February 2024. I was not aware this subscription automatically renewed and if I were aware I would have declined the renewal. I have attempted to call this company on numerous occasions to cancel But am unable to reach customer service. I want to cancel any and all business with this company. 

  

  Business Response

  Date: 04/02/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  As previously stated, GoDaddy began sending email notifications on February 24, 2024, to inform our customer of products within their account that would automatically be renewed unless action was taken.
  
  While GoDaddy sent notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
  
  On March 26, March 30, and April 2, 2024, per our customer's account preferences, ********************** attempted to automatically renew the services in their account in good faith to honor agreements, however, our customer's financial institution declined payments.  
  
  At this time, GoDaddy has been unable to renew our customer's services.  The only successful transaction within their account was when our customer initially purchased their services on March 3, 2023.
  
  Instructions have been provided to our customer to both disable the automatic renewal preferences and cancel their services.  Additionally, should they desire to close their GoDaddy account, instructions to do so are within the Help article at **************************************************************.  
  
  Our records still indicate our customer has not contacted our Care team for assistance. If they require assistance with managing their services, GoDaddy's Care Team is available 24/7 at ************, or at ************************************** for live chat.  
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 emails from GoDaddy asking me to verify my email. I decided to delete and cancel my account as I never used it.Then when I tried to verify my email so I could cancel, Go daddy has to send a verification code, yet this email was never able to get to my email. Somehow, this verification code email could not get to me. How ridiculous! Its been over 12 hours, a half day, and I am still trying.

  

  Business Response

  Date: 03/28/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 22, 2023, our customer purchased a domain with Full Domain Protection for 2 years. Full Domain Privacy and Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.

  On March 23, 2024, our customer contacted our Care Staff to downgrade their domains protection plan but could not receive the authentication emails we were sending. Our agent walked our customer through adding the domain to their safe sender list, but our customer said they were still not receiving the emails. Our records show that the emails were being sent from our system to our customers desired email address. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and has connected with them. We will continue to work with our customer to remove the Full Domain Privacy and Protection.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  Mat T.
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************

  Thanks to all.
  
   

  
  

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monthly reoccurring payments on two separate debit cards, one of which I canceled my subscription. The other I was registered with a domain for a year supposedly but unexpectedly lost all contact? I'm being charged repeatedly $39 here, $39 there and two separate cards totaling over $2500

  

  Business Response

  Date: 03/27/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On both June 21 and July 28, 2023, our customer created ********************** accounts and purchased products and services within the accounts via online transactions.  Per our customers account preferences, ********************** automatically renewed services within their account to honor agreements with our customer.
  
  Automatic renewals are discussed in detail within the agreements our customer had acknowledged.  ********************** provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's Care Team is available 24/7 to assist our customers with any aspect of a GoDaddy account; including billing concerns and merging accounts together if desired, and can be reached at ************, or at *******************************************; for live chat.  Our records indicate our customer has not contacted our Care team for any assistance prior to submitting this complaint.  
  
  We also encourage our customer to review and manage their account settings to prevent further unwanted renewals. Instructions to do so are located in the Help article at *****************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like to report GoDaddy for potential Domain Front Running, Bait-and-Switch, and unfair practices. As a long-time client, I've faced unresolved issues. On March 23, 2024, at 7 am EST, I added www.dunya.ai to my cart for PKR ***** (2-year registration). At checkout, the domain vanished from my cart. A back navigation showed it missing, and a re-search marked it as "premium" at PKR *******. **************** cited a "technical glitch," and my cart oddly showed www.unya.ai, an unadded domain, now at a premium. Despite reaching out to management, I received no useful info. This incident hints at possibly widespread unfair practices that demand immediate investigation for public interest.

  

  Business Response

  Date: 03/27/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Based on the documentation provided by our customer, we have confirmed the domain name they referenced was not available for registration on the date of their searches.

  According to a public WHOIS lookup, the *** domain name in question was and is registered through the Registrar NameCheap - **************************. Our customer can confirm this information and more through the domain name Registry WHOIS lookup located at *******************************. Furthermore, GoDaddy has no affiliation with its current Registrant or any associated business.

  To further clarify our position, domains are sold on a first-come, first-served basis. GoDaddy does not and has never participated in the domain name "Front-Running," which is the practice of registering domain names after a registration search is done to profit from the domain.

  GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is unavailable for registration, we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is, in fact, already registered shows as available for a new purchase registration.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers' frustration, they were not charged for the domain name in question.

  Thank you again for the opportunity to address the concerns presented by our customer.
   
  Kindest Regards,
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/27/2024

   Hi - firstly, thanks much for helping me resolve this

  i'd like to make sure that is case - and have been asking same of godaddy

  As mentioned earlier, i was able to buy /ad to cart the domain name at regular price - it was only when i was going to pay that it disappeared from my cart suddenly - and then they added unya.ai instead without my consent, instead of dunya.ai - this is quite shady

  Since the domain name was readily available at godaddy auction, im thinking it must have been listed with them previously - hence it wa sin their system alreday

  Anyways, to clear this confusion, i'd like to know when the domain name had been listed on godaddy auction for sale - and if it was already listed with them, how could the offer it for sale ? and their excuse that they could not know if was already registered, dont make sense as it was readily available on their own site at auction for sale

  So they need to clear his out by addressing my two queries

  1. are domain names available on their auction not listed for sale ? is it a random thing ??

  2. what date was the domain name listed with them for sale

  3 Can they explain after cheking my cart history and confirm my claim, what exactly happened

  Although its difficult to digest right now,i am willing to give them benefit of doubt and consider this a true error - would have, ha dtheir customer services rep. answered these queries right than instead of acting shady
  

  Thanks much am Looking forward

  *****

   

  

  Business Response

  Date: 04/01/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. GoDaddy Auctions is a service provided to help facilitate the buying and selling of currently registered domain names, where GoDaddy provides a venue and transaction facilitation process. GoDaddy is not the owner of the domain names listed on the Auctions website.
  
  The domain in question was listed for sale by a third party as an offer/counter offer with GoDaddy Auctions. However, our records indicate that our customer placed a counter offer bid on the domain and added the domain to the cart at the buy it now price. However, they did not complete the buy-it-now transaction. This process can be reviewed in the following article: ******************************************************************************************************
  
  Our customer can review their offer within their GoDaddy Auctions account dashboard, as shown in the following article: *************************************************************************************************
  
  Furthermore, the secondary domain was added to their cart in an attempt to troubleshoot their concerns by our staff during their phone interaction.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/04/2024

   Hi again - the more replies we are getting from Godaddy, more i am convinced they are involve din this

  And that it is case of malpractice - scamming

  their claim that i made an offer in am offer/counter offer deal is totally false - i request them to prove this

  I added the domain name to my cart - same as every other domain - it was available same as all other domain names and NOT listed for auction

  After adding to cart i immediately opted for checkout and was prompted to the payment page - and than it suddenly disappeared

  Also i never had any phone conversation with any of Godaddy representative .. my only communication was via text/chat- i asked the customer service rep. to check the whole transaction and share details with me - they admitted to me that same had happened

  And that it was a "technical glitch"

  Which it could have been - and that is what i have been asking for - but with each correspondence its getting clear hat it was snot a glitch but they intentionally took the domain name from my cart and jacked up the price ten folds to profit from it .

   

  So once again, i would like to ask

  1. For the date this site was listed on GoDaddy for sale - for the offer/counter offer .. with proof

  2. Proof of the said phone conversation that they have mentioned

  3. Proof that i was involve din the offer/counter offer - that it was i who did not execute the transaction as they have mentioned - and that it was not taken out due to some "technical glitch" as claimed by their associate

  This is the information i have been asking for - its quite simple, and i only ask cause there is this issue - connected to how they conduct business ..

  T clear things it should not be a problem - please ask them to share so we can rest this here and save us all form this back and forth
  

   

   

   

   

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our accounts had expired and we needed to renew them. I called GoDaddy to pay for the renewal. The supervisor took my bank information along with my home address to pay for the three email addresses under the one domain. When we tried to get into the main email, the person reset the password and sent the reset to my mothers account but actually reset my mothers account instead. We did could not find where we had the password for my mothers email so we could not reset the password. When it came time to get into two of the email addresses, I was told that since I did not have the pin number it was a security issue and they could not help me. I explained that my father passed away and that my mother was the executor of his estate. The supervisor said that my mother would need to send in the death certificate, executor paperwork, and ID in order for my mother to take over the account from my father. The supervisor said that it was a security issue without this paperwork. It was not a security issue when they changed the banking information and the address connected to the banking information. That took the supervisor less than five minutes to take my money but not willing to help get my mothers email up and running. My mother's banking information and her doctors information are all tied to her email. We uploaded everything in the system like they asked but today GoDaddy said that they could not help us because we used my mothers email on the paperwork. My mother only has one email which is her godaddy account. We have paid good money for this account and our own domain. GoDaddy took our money quickly but is not willing to help us to regain two of the emails.

  

  Business Response

  Date: 03/25/2024

  Thank you for the opportunity to address the complainants concerns.
  
  Upon conducting business with GoDaddy, our customers must acknowledge and accept our agreements, found at ***************************************************.
  
  The complainant has identified themselves as the child of the account holder and is attempting to gain access to the account in question. While we empathize with their situation, GoDaddy has an established and vetted process to gain access to an account after the death of an account holder, details related to this can be found at this link: ***********************************************************************************************************************;
  
  We also see that the complainant is currently in communication with our Account Recovery Team, and we suggest they continue working with them.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to renew 2 of my domains and godaddy is basically holding the domain names hostage. The domains expired in February and instead of Godaddy releasing them they are continuing to hold them and demanding a $260 redemption fee on top of the renewal fee. This is an unfair practice! They claim they are holding them to help the business owner because they know people sometimes forget to renew domains however this is not helpful. All it does is prolong the amount of time I have to wait to buy my domain again at a low price of around $11.99 per year. If they wanted to be helpful, they would send out an email specifically explaining that a redemption fee will be added. But they dont explain it, of course. They keep it concealed until you attempt to checkout. Then they tack on a ridiculous redemption fee. I want the redemption fee waived or my domain names released Asap.

  

  Business Response

  Date: 03/25/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On February 4,2011, our customer registered two domain names for a one-year term via online transaction.
  
  On February 4, 2024, per our customer's account preferences, ********************** attempted to automatically renew the domains in question in good faith to honor agreements with them, however, their financial institution declined payment.  
  
  GoDaddy sent notifications to our customer on February 17, February 22, and March 11, 2024, indicating action was required by them to avoid product cancellation. 
  
  On March 21, 2023, they contacted our ************* team regarding the process to redeem and expired domain name, and we properly advised, that ss they did not renew the domain in a timely manner, it became subject to a redemption fee, as outlined in the following help article:  *******************************************************************************. regarding our redemption process. They elected to not redeem the domains at that time.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  Ultimately account management is a customer responsibility.  While ********************** sent multiple notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. 

  
  As a onetime courtesy, we have redeemed and renewed and redeemed the domains in question for an additional year at no cost, all future renewals and redemptions will be in accordance with GoDaddys Terms of Service. 

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  

  
  

  Customer Answer

  Date: 03/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* Milan
  
   
  

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy.net bought my hosting site, Mediatemple.net. I was told the move -location would be painless. There would be no website downtime. Godaddy losr all my information, files, all my websites went down about 5. I never recoved my websites over a year later.godaddy got all my credit cards, debit cards, bank info and started charging me for services i did not have or want. Email i had to buy at $75 a piece for outlook ********** I called customer service every few days. Nobody could help me whatsoever at godaddy. Their customer service had no idea what i was talking about. Sometimes i would be told they would give me a developer free to get my websites back up. Ii lost ovefr $200,000 worth of business with no website active I was told to be patient. I was . For over a year i never gof my websites, content back. Never worked. All godaddy was good for was taking my money and lying. I keep believing they will get my wdbsites back. They never do. Lost my files, my emails. Customers. A complete disaster with no s apologies or answers or compensation. I have no way to make a living without my businesses

  

  Business Response

  Date: 03/26/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 14, 2023, our customer renewed their ******************** Hosting plan for one month; there were no further charges at Media Temple after this transaction. Subsequently, in June of 2023, their hosted content was moved to GoDaddy. 
  
  Their hosting plan was renewed for one month on July 14 and again on August 17, 2023, at no cost to them.
  
  On September 14 and again on September 24, they were emailed failed billing notices regarding their hosting plan. When the plan was not renewed, it was canceled. 
  
  On December 10, 2023, they contacted GoDaddys Customer Team to ask why the websites associated with their hosting plan were no longer active; at that time, they were properly advised that the plan had been canceled and was no longer recoverable. 
  
  On March 4, 2024, they again contacted our Care Team and were advised that the hosted content was no longer recoverable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On March 4, 2024, they again contacted our Care Team and were advised that the content in question was no longer recoverable.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company mistakenly auto renewed my domain name, *************** (3/8/24) for 2 years when I wanted it for 1 year. I immediately called to remedy the situation. They did not assume any of the responsibility for the error. They told me they couldn't reduce the timeframe of my renewal even though it was their error. I thought I could transfer my domain to another company, but they wouldn't provide the authentication code the new company needed to start the process of registrar switching. Since no one was being helpful at GoDaddy, I filed a complaint with my credit card company about the overcharge. While that was pending, without reasonable notice, the company discontinued my domain name. They sent an email during work hours, so I didn't see the email until I got home. When I called again, about the domain being discontinued the agent opened a ticket. This morning, 3/21, I called again as the next email indicated I had to call during work hours. Again I waited on the phone only to find out they wouldn't reinstate my domain name without paying extra fees on top of a two-year renewal. It felt like my domain name was being held hostage. This after being a customer there since 2008.

  

  Business Response

  Date: 03/23/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
  
  On March 8, 2016, our customer purchased a new domain registration for a 2-year term. On March 9, 2018, per our customer’s account preferences, the domain automatically renewed for an additional 2-year term.
  
  On March 16, 2018, our customer contacted our Customer Care team (Care) to change the renewal term to 1-year instead and get a refund for the second year. Our Care team properly advised our customer that the autorenewal terms match the most recent renewal term and the term couldn’t be modified after it was renewed.
  
  The domain subsequently renewed in 2020, 2022, and 2024, for a 2-year term each time. After the most recent renewal in 2024, our customer contacted Care to request a 1-year renewal instead and get a refund for the difference. Our Care team advised that was not possible.
  
  On March 20, 2024, GoDaddy was notified that our customer had filed a chargeback with their bank. As a result, the funds were removed from our system and the domain was temporarily suspended, pending the outcome of the chargeback.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Should our customer wish to restore the domain, they need to contact our Care team for assistance.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 03/23/2024

  I do not accept this response because it is based on the presumption that I renewed for two years which I did not. In fact I never set up auto renew in the first place, nor did I enter the data into my account profile which was full of errors. My city was misspelled, and the verification email associated with my account was incorrect. When the renewal email came in, I promptly went to my account to adjust it to what I wanted. (1 year) . I realized when I got my bill that there was an error. It does not seem like a big deal to reduce my term to a year especially since there were so many errors at their end. Furthermore, they wouldn’t provide me with an authorization code to transfer my domain. In essence, they robbed me and held my domain hostage unless I paid their exorbitant fee. I was given no reasonable warning or response time before they cut me off. Again, to resolve this, they need to reinstate my domain for a year at a reasonable rate, or give me the authorization code so I  can transfer it to a different company. 

  

  Business Response

  Date: 03/25/2024

  Thank you for the opportunity to address our customer’s additional concerns.
  
  Our customer was properly advised in 2018 that it wasn’t possible to remove time from a renewal. They were also advised that the renewal term matches the term of the most recent renewal. In other words, because our customer originally bought the domain for 2 years, subsequent renewals were also 2 years. Unfortunately, it’s not possible to change the renewal term ahead of time, but if our customer manually renewed the domain at any point for a 1 year term, subsequent renewals would have been 1 year as well.
  
  Our records indicate that the pending dispute was resolved in our favor, and the funds were returned to us.  As a result, the domain name has been returned to our customer’s account.  While we remain unable to adjust the term from 2 years to 1 year, our customer is welcome to transfer the domain to another provider if they choose. If they decide to transfer the domain, the two years of registration will transfer to the new provider.
  
  Instructions on how to transfer their domain can be found here: **********************************************************************
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 03/26/2024

  Lies are not acceptable. Not owning up to errors are unacceptable. The statements written by Go Daddy have not been accurate. It was literally impossible for me to manually change anything within the timeframe of learning about the auto renewal which I never opted into, and their charging my visa. I did go into my account on 3/7 to make sure I had changed 2 years to one year, but apparently it didn’t register  because they had my information incorrectly entered in my profile. I immediately called their attention to the mistake on 3/8. No one was available in billing on the weekend, so I had to call back on the following Monday. Later, as the bill was being disputed, I went to change the incorrect info in my profile. The agent told me I  had to set up a two step verification with my phone number so I could get a verification text to be able to access and edit my account. Then I had to wait 24 hours for that to work. If I accept Go Daddy’s terms, they will continue to harass and bully other customers. It is unreasonable that they are resisting in such an adamant and unyielding way… refusing to accept their responsibility in this matter.  They most certainly can adjust for this error, but they are so far, choosing not to. Again, it’s quite simple. I want what I thought I ordered: 1 year, basic. $70 is ridiculous!!! They also removed the protection feature without refunding that cost. If they really can’t coordinate setting me up for a year, then the only other option is a full refund so I can use to pay for services at a different registrar.

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my products over 2 years ago and removed my payment information from my account at that time. My credit card was charged for a product that was cancelled 2 years ago. They held on to my credit card information and just randomly charged my card. Ive been trying to get a refund for over a month and I just keep getting the runaround and saying its not in their refund policy. They say to file a refund request but it may not be accepted. Which is ridiculous because I was charged randomly.

  

  Business Response

  Date: 03/27/2024

     
  Thank you for the opportunity to address our customers' concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Between February 4, and March 20, 2024, our customer contacted our Care support teams regarding a charge on their payment method they could not account for. Our Care representatives worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office was able to reach our customer by phone to confirm and address the charge in question. We remain available to assist our customer with any outstanding concerns and can be reached by phone, or via email at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  six websites hosted by godaddy has been down now for 4 days.We have escalated this now, and have called more than 7 times to be put on hold, to be transferred to a call center in *****, ( with goats and people laughing in the backgroud) and we have not gotten a single resolution.This is a nightmare, and our livelyhood is at the mercy of a company that does not give 2 cents of care. We have exhausted every possibility with them.

  

  Business Response

  Date: 03/22/2024

  Thank you for the opportunity to address the complainants concerns.

  We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.

  Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest Regards,
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/06/2024

  • Why are you rejecting the business' response? They did not reach out to me. They have not provided specific info on my case. They removed me from a program I have been participating in for over 2 yrs and falsely accused me of violating a rule. They have not showed any proof of this accusation. I have emailed over 15 times.

  • Mention any additional concerns you would like the business to address: I need to be reinstated, or shown proof of what they claim I have done.

  • Restate your desired resolution: To be reinstated effective immediately.

  • If applicable, please send any documents that support your rebuttal statement

  

  Business Response

  Date: 09/06/2024

  Thank you for the opportunity to address the complainants additional concerns.

  We have successfully connected with the complainant and confirmed their complaint was intended for Amazon and not GoDaddy.

  Thank you again for the opportunity to address the additional concerns presented by the complainant.

  Kindest regards,

  Mat T.
  Office of the CEO GoDaddy