Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to GoDaddy change of policy and are no longer providing a certain eMail services, my current subscription to two eMail services had to be cancelled mid period. As I already paid for the full one year, I was *********** receive a refund for the unused period. GoDaddy acknowledge my entitlement and provided In-Store Credit yet, and despite repeated promises, they did not apply this credit to my bank account. All my communication with GoDaddy customer service agents, and as much as they tried their best effort to escalate and resolve the situation, they were unable to achieve any results.Please note the refund amount of $159.28 is in ********** dollars.

  

  Business Response

  Date: 09/06/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On March 26, 2023, our customer manually renewed their Office 365 Email Essentials (EE) plans for one year.
  On July 7, 2023, our customer was provided a one-time out of policy refund to in-store credit (ISC) for their EE due to technical issues.
  On July 13, 2023, our customers ISC was reversed, and the funds were sent back to the original payment method.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused. We have confirmed that the refund in question has been accepted by our customers bank and have provided our customer with the necessary information to track down the funds.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 09/06/2023

  Dear Sir/Madam.
  I am not sure what Ms ****** refers to. The fact of the matter is that I DID NOT RECEIVE THE REFUND!!!

  I was a GoDaddy customer for many years using their POP email service. On 03/26/2023 I renewed two services and paid in full for one year period. On 07/01/2023 GoDaddy, on their own desecration, ceased to provide this type of service which triggered the cancelation mid term and the request for a pro-rata refund.

  Ms ****** asserts We have confirmed that the refund in question has been accepted by our customers bank and have provided our customer with the necessary information to track down the funds.
  The information I received by email today After further investigation, I have found that your bank has accepted the refund that we submitted for $159.28. The *** number for this transaction is ***********************. You can provide that to your bank to track down the funds did not provide a date of the transfer or any banking information which are essential to support any tracking of the funds.Furthermore, the recipient bank cannot trace fund that they did not receive!Any investigation MUST be done by the sending party thru their bank.

  Thank You.
  

  

  Business Response

  Date: 09/11/2023

  Thank you for the opportunity to address our customers additional concerns.
  On July 13, 2023, our customers In-Store credit was reversed and refunded back to the original payment method. If our customer does not recall which payment method was used, here are instructions on how to access their order history and review the payment method. **********************************************************************************.
  Additionally, we recommended our customer request to speak to Tier 2 support at their bank as frontline representatives with the bank are often not familiar with ****.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  Kindest regards,
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/14/2023

  Dear Sir/Madam.

  Thank you for your message.
  

  ****** is playing a very unprofessional silly game.

  Despite my repeated request she refuses to provide the details of the account to which the fund been deposited.

  ****** keep asking me to talk to tier two of my bank customer support yet, my bank says they cannot trace monies they never received.

  WE MUST GET THE BANKING DEPOSIT DETAILS TO ASSERTAIN IF THEY ARE CORRECT!!!!

  I STILL DIDNT GET THE REFUND
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy blames everyone they can except GoDaddy; we must PAY ALOT to start over, it is unethical, unprofessional and 3 years of prior issues.Sent To GoDaddy: It is clear the full array emails sent are ignored such as Wordpress response to transferring our account as per your recommendation!!!!! Ignored. Unfortunately, your content is on a platform that we don't yet support. Try Building a new WordPress site instead.I asked for two things 1. Since your theoretical support system is a failure post news in a timely manner to lol we can change 2. Because we cannot change as per Wordpress statements supported by other web designers, we must not lose our efforts to save lives waiting on these ghost teams.REVIEW, causing client so much harm over these years(replaced dead kids with offices, replaced videos, replaced words that hurt moms, changed names, removed our most important details, proven hacking then reducing security, list bank account to to this hacking, lost thousands in donations, unhappy people when words change, pictures vanish, news 3 months late while paying for site et., paying fir unused unknown email, inaccessible email, blaming 3rd parties like ****************** Wordpress, and me for these GoDaddy errors, intent changes of GBI then removed details, scrolling errors, pictures not with correct photo, left out legal aspects, changed our access, et)), as reviews prove WE are NOT alone. From your repeat statement I say if they could - they would but instead teams truthfully say they cannot - so escalate to someone that can, wil and/or has authority. Youre pleasant but rarely does help arrive without destruction after we speak.Conversations with departments you suggestNEVER have authority to FIX GoDaddy failures: Direct Per each team you refer me to not push the one that fixes GoDaddy mistakes or nonworking

  

  Business Response

  Date: 09/04/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our office has made significant efforts to assist our customer with their various concerns over the last several years. 
  
  Despite these efforts, they have consistently refused to work within our processes and policies.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has been repeatedly advised, most recently on August 25, 2023, that they need to work with our ************* team to address their concerns.  Our Care team is available 24/7 and can be reached using the link below.
  
  **************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 09/04/2023

  goDaddy did try, but each attempt creates new errors, and now these do not allow transfer as recommended.  To date there is no reply as to Wordpress issues, missing news that ****** was to help in June, and immediate new issues after filing.  The team suggested still denies their ability to fix GoDaddy errors.  What is a client to do when referred back to departments without ability to help, and now no means to transfer?  Blaming all but GoDaddy is tyoically the answer but staff shares my actual concerns, as do reviews.

  

  Business Response

  Date: 09/10/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. 
  
  A recent audit of our customers account indicates that their tendency is to contact our Office prior to making any effort to connect with our Care team.  Our Office is a small team that handles escalation management, and we are not equipped to provide Wordpress support. 
  
  Our Care team is available 24/7 and has access to tools and resources that our Office rarely uses, so by contacting our Office for support issues, they are extending the amount of time it takes to review and diagnose their concerns. 
  
  Our customer is encouraged to work with our Care team and give them the opportunity to assist with their Wordpress concerns. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/20/2023

  this did not allow attachment of my letter, but please note (your word allowance is to short for details). 1.  The office of the **** ****, swore that he would help in transitioning from GoDaddy to another provider. To date there is no response to this question since Aug
  2.  In the letter, their own departments declare it is up to the **** not their department given the type of issue.  I call to get hung up on, or left on hold for hours. See prior copies submitted.  3. On the helping situation I was told in May -Sept, that ****** would get back in touch, not.   I have followed their guidelines, and as **** is fully aware, this is not a possibility.  4. if we stay the **** needs to respond as **** promised, and ****** agreed, without costing us a fortune in rebuilding,  5. . Each time they fix some thing they delete vital info, of course I escalated. in addition they referred me to the 365 he could do nothing about the ??? email charges.  This  has been a concern for three years.   If **** and his team are truly the office of the chief executive officer, then they should correct the issues.
  GoDaddy is totally evading the situation in responses to you guys, as they need to follow their own **policies**, their own **advertising** (sent you a copy), as transfer was their idea (**** agreed that they could not fix our issues). As of this date, I cannot transfer because of GoDaddy.
  Options: 
  1.  transfer website, at their cost due to mounting issues of GoDaddy (numerous emails indicate that they refused to respond)

   2. Offer paying to build WordPress site, since they cannot use GoDaddys (numerous emails that indicate refusal to respond)

  3. Stay with GoDaddy fixing the logins (sent screenshot from their own website ), stop blaming again, myself, ****************** WordPress, , add Jun *********** as promised, and stop removing items when another is fixed. Ignore typos

   

   

• Initial Complaint

  Date:08/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have access to my godaddy account using my user name and password, however due to the fact that I have the account on auto renewal I don't log into that often, there is an old email and phone listed on the account that I no longer have access to. The email is ************************** the domains on the account are ************************, ***********************, and a****************** I am trying to get my ******************************* set as the email on the account, however, ********************** is refusing to reinstate my account, yet let me access my account by phone and are still charinging me and taking my money, but refusing to give back account access as they say the name on the account doesn't match. The user name is *********, the email on the account is ************************** the email Im tying to switch to is *******************************, I sent my drivers license to them showing my name, along with my ** card, and Pin for the account, and still they refuse to give me back access to my account. This is causing constant loss of business as they continue to refuse to reinstate my account.

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to address the concerns presented by the complainant.
  
  On August 21, 2023, the complainant submitted a request to GoDaddy's Account Recovery Team to update the email address on file for the account in question. When the email address associated with a GoDaddy account is no longer accessible, GoDaddy has a vetted process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: **********************************************************************************************************
  
  Unfortunately, in this instance, the name and photo identification submitted by the complainant do not match the name listed as the account holder for the account in question. Options the complainant may wish to consider are:
  If they used a nickname or alias when creating this account, they can reply to our Account Recovery Team specifying that name.
  If they have legally changed their name, they can reply to our Account Recovery Team with documentation to support this. Examples include (but are not limited to) a marriage license, divorce decree, or court order.
  Otherwise, we will require a government-issued ID in the name of the Account Holder
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,  
  
  ****
  Office of the *** GoDaddy  

  Customer Answer

  Date: 09/13/2023

  Their answer is the exact problem 

  
  

  They say there is a fake name on the account and will not give back ownership of the account until we give them the fake name. The issue with this is that if they state a fake name is against their terms of service, then we are not going to play along with giving and guessing a fake name.

  
  

  The username of the account is *********, the email on the accounts is *************************

  
  

  The email it is supposed to change to is this one ******************************** which is a domain on that account with godaddy that we can’t access to change its host. Same with all of our accounts. 

  
  

  That combined shows that the account is owned by myself ******* ***** they were giving my drivers license. I have the ability to log into this account but because I do not have access to these old emails and phone numbers I can’t update the account.

  
  

  As they are refusing to give me access to the account until we give them a fake name that we don’t know, that should never have been set up on the account. We are paying for a service that we can’t access.

  
  

  Therefore, we are stuck in a loop with Go Daddy with complied with sending all the required government documents, but until we give them the fake name, they will not give us the account will the fake name is not the owner of the account. 

  
  

  ******* ***** ********** *********** * ******* ********* ********* ********** **********  ****** *************  **** **** ************

  
  

  

  Business Response

  Date: 09/18/2023

  Thank you for the opportunity to address the complainant's additional concerns.
  
  We stand by our previous response. Unfortunately, in this instance, the complainant's name matches no name associated with the account in question.
  
  We have previously advised the complainant regarding their options to move forward. 
  
  Thank you again for the opportunity to address the additional concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 09/26/2023

  The Godaddy is required to provide proof. 

   

  Example, 

  Account User Name = *********

  Account First Name = *******

  Account Last Name = ???????

  Billing is done through ****** = ******* ***** and ******************************* (a domain on the account)

  Account Username with domain ************************ = *******************************

  Email on file with account to be removed = *************************

  So there is more on the account that does point to ******* ***** than whatever they say is there. 

  Only thing on the account that doesnt match is last name. So again, their statement is false, there is more on the account that the owner is ******* ***** which I provided clear documentation proving I am that person. Further, they are not taking into account the possibility of autocorrect or miss text as the error for the name. So by providing an EXCUSE that false name violates TOS and then state you must provide the false name, LOGICALLY does not work. Now, if they do not restore account access, then I will claim Fraud, for all payments received on this account if they state I am not who I say, meaning for the past 8 years, they would have to refund all payments charged to ******* ***** if this is not my account. Their choice how this plays out. 

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy processed close to $4,000 of sales for my company through GoDaddy credit card processing. They have admitted they do not suspect fraud, they have also admitted none of my customers are requesting a chargeback. They verified my business prior to my using the service, and now they are refusing to release my funds until they are done "verifying" my company! This so called verification should have been completed prior to allowing me to use the service. They have requested information that is not (in my opinion) related to credit card transactions, Please see below email from them.To expedite this evaluation, please include all the following material: Detailed Invoice/contract that includes services/products rendered and cardholder name, phone, email, and billing address for $900.00 transaction (card ending in ****) Please provide proof of purchase for the yacht, insurance, and registration information ************* Statements and Previous processor statements that include chargeback and refund rates?for the past three months How do you reach your customer base? (Provide your social ********************** links, and any marketing material) Thank you in advance for providing the required information. We will get back to you shortly with an update, via email. Kind Regards,***** | GoDaddy Payments Team As you can see, most of what they are requesting is ridiculous. I have provided them with all of this information, against my better judgement, and they still have not released my funds! These transactions date back to August 23rd, and all they say is to be patient while they verify. I believe this tactic of "holding" my funds is illegal, or at the very least, unethical. Small business relies on prompt funds release and this is damaging my business! Please help.

  

  Business Response

  Date: 09/06/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 28, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously.?In certain situations, GoDaddy may request financial documentation to support a business's financial health and credibility. Our review process is standard across the payment industry and documents are securely submitted through a restricted access and secure case management system.
  
  On August 24, 2023, our GoDaddy Payments Team placed our customers deposits on a temporary hold and sent them an email requesting documentation pertaining to their business.
  
  Our customer reapplied with the requested documentation on August 29, 2023.
  
  On August 30, 2023, our GoDaddy Payments Team lifted the hold on our customers deposits and processed a payout of their funds.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office empathizes with our customers experience and confirmed with them that their payout has been completed. We have shared their feedback with the appropriate management team internally to improve our service levels in the future.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* (*****, GoDaddy) (****************************************************************************************) Is posting fake job advertisements on Indeed, setting up real zoom interviews and going through interview processes all for a scam. Me and five individuals applied for ************************* ************************** We were pulled into a zoom meeting and interview and then they wanted us to sign up for a website after ending the meeting with no information other than to go to *******.io and sign up. This is not the real ************************* ************************** they are parading as fake names and agencies just to get people to sign up for their website. This is so demoralizing and such a waste of time for people like us who are trying to find work.

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to address the concerns presented by the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer. We have not entered into any agreements with them.
  
  While GoDaddy is the registrar of record for the domain name *******.io, we have no affiliation with its current?registrant?or any associated business.
  
  According to a public network lookup, the domain points to the ** address 107.22.36.198, which is managed by the company ********** Services. The complainant may wish to contact this hosting provider to determine if they have policies to address their concerns.
  
  As a courtesy, we have located the following abuse-reporting location for ********** Services:
  
  ******************************************************************************
  
  Furthermore, should someone suspect that a GoDaddy customer is using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency. In addition, law enforcement can contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried registering a domain name for my actor son and the domain was already registered through GoDaddy. I contacted them about purchasing the domain and paid about $70 for their domain buying service. They asked how much I would be willing to pay and I told them not too much as my son is an actor. The "broker" said he was waiting to hear back from the owner, but we all know GoDaddy owns the domain and the info is blocked by their company DomainsByProxy. I never heard back any information. I guess I didn't offer them enough money to "buy" the domain. After several months of no information, I requested my money back, which they did, again without any information. I have no way to access legitimately purchasing the domain. If I had offered their suggested amounts, I'm sure I would have been able to buy the domain. TOTAL SCAM by GoDaddy.

  

  Business Response

  Date: 08/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 16, 2023, our customer purchased *********************** ********************* (DBS), in an effort to obtain a domain that was not available for registration.  DBS is a service that enlists our Brokers to attempt to connect with the owner of a domain and negotiate a price to sell the domain to our customer.  Between May 16 and August 29, 2023, our Broker team made repeated efforts to contact the owner of the domain, however, they were ultimately unable to reach them.  As a result, *************** was never able to present our customers offer to the owner, and negotiations never took place.  
  
  To clarify our customers concern: while GoDaddy is the registrar of the domain in question, we are not the owners of the domain; rather, the domain is registered to one of our customers.  By default, when a domain is registered, it includes Private Registration (ie, Domains by Proxy) which masks the owner of a domain from public view.  Our customer can confirm this for themselves by doing a WhoIs lookup on one of their own domains since all of their domains are covered by Domains by Proxy.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On August 29, 2023, our customer requested and received a full refund for the cost of the DBS.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/31/2023

  There is no proof the broker did anything as they never answered my questions and gave no information other than we contacted the owner and then nothing, no follow up. Nothing. Show some proof that the owner was contacted. Im not the only person this has happened to if the multitudes of complaints are any indication. 

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  
  
  Despite our *********** numerous attempts to contact the owner of the domain, they never responded.  As a result, there was nothing to share with our customer.  When and if the owner responded, our *********** would have shared that update with our customer.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/20/2023

  GoDaddy can then show proof of this. All I have is them saying we tried, but there was still no response to my email questions and a lack of customer service. Please provide copies of email attempts to contact the owner. I am not the first person to have this complaint. Thank you.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2023, I discovered GoDaddy.com LLC has fraudulently been deducting a large sum of money out of my checking account unauthorize deductions for 88 GoDaddy product without my knowledge and without my authorization. I have reported GoDaddy for their fraudulent actions. I have sent official written complaints to the following government officials, ************************* ********************************** ************************************* ********** of ********* Protection and Innovation, ********** ****** of ******** General ***************** fraud department and ******* ****** of the ******** General, *******************, Senator ***********************. It is justified that I receive a refund of all my money back as soon as possible. I would like to solve this fraudulent problem GoDaddy has committed against me.

  

  Business Response

  Date: 08/31/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

  The products within the account in question are not set to automatically renew. To renew products in this account, our customer must manually renew the products by themselves or with the assistance of our Care Staff. Our records indicate that since 2011, our customer has preferred to have our Care Staff assist with their purchases and renewals. When our Care Staff completes a purchase for a customer, they must seek their permission first before they can complete the purchase.

  On February 20, 2023, our customer contacted our Care Staff with questions related to the features of M365 Email. Our Care Staff answered our customers questions and assisted with the purchase and set up of an M365 email box. During this conversation, our customer requested that auto-renew be disabled for this product and our Care Staff disabled that option.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer. With that being said, the purchases in the account in question were done with the permission of our customer while they were speaking with our Care Staff. Additionally, these purchases are no longer eligible for a refund.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My domain name WISANDSO.COM was compromised and Godaddy didnt protect information. Thus, a person whom I dont know or gave authorization/permission to be a RESISTANT on my Godaddy WISANDSO.COM. Is and Godaddy recovery department since *** is not approving my information. As the rightful owner of the domain WISANDSO.COM

  

  Business Response

  Date: 08/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, customers must acknowledge and accept our agreements, found at ***************************************************.
  
  Contrary to the complaint's claims, our review of the account in question suggests multiple parties that know each other have had access to it. And there is no indication of an account compromise. 
  
  Since June 28, 2023, the complainant has contacted GoDaddy's ************* team multiple times via phone and email to request assistance accessing the account in question. In each instance, they have been advised regarding the process to move domains they are listed as the registrant of to a GoDaddy account they control.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  For assistance moving domain names from the account in question to another GoDaddy account, the process can be viewed in the Help article at this link: ******************************************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/28/2023

  My name is ******************************* and I DO NOT KNOW THE PERSON AND/OR COMPANY WHO MADE THEMSELVES REGISTRANT On my domain name which I purchased July of 2011 moreover, I did not give permission or authorized this person/company to make any changes. They wanted me to work with them to be removed from my GODADDY DOMAIN. I refused because I DO NOT KNOW THIS PERSON NOR ME AND/MY COMPANY DO NOT HAVE/HAD DO/DONE BUSINESS WITH THIS PERSON/COMPANY.

  I am requesting that the FRAUDULENT REGISTRANT gave me any/call/text between ******************************* and the mentioned person and/or company. 
  ALL PAYMENT(S) this person/company received from ******************************* and/or  Winnies International Market for the service(s) in 2011 to 2023. 

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to address the complaints additional concerns.
  
  We stand by our previous response and remain unable to disclose information related to the account in question to the complaint without their going through our validation process. 
  
  In addition, our ************* Team remains available to advise them regarding the process to move domains they are listed as the registrant of to a GoDaddy account they control. That process can be viewed in the help article at this link: ******************************************************************************************************
  
  Thank you again for the opportunity to address the additional concerns presented by the complainant. 
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy
  
  

  Customer Answer

  Date: 09/20/2023

  These are my PROOF THAT I WAS THE ONLY PERSON ON THIS ACCOUNT WHEN I PURCHASED THIS DOMAIN IN 2011. I filled out NUMEROUS ART and GODADDY did NOT honor or cared to come to a conclusion. The IMPOSTER is not AFFILIATED with any of my companies thus, the IMPOSTER added a REGISTRANT. WITHOUT ANY PERMISSION OR AUTHORIZATION TO BE ADDED. 
  I have no confidence that GODADDY will investigate to see the company that PAID. From 2011 - 2023 as a matter of fact this account is paid for service until ****. Fact - I was not able to gain access to my bonafide accounts since May-September 2023

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19th 2023 the company - GoDaddy.com, LLC auto charged my PayPal account - ************ charge was for a domain hosting for 5 years.However, I do not need this service. That is why I called Go Daddy and requested the domain to be removed from my account and my money to be refunded to **** talked to 2 different representatives of Go Daddy who refused to refund me the money!Quote: "This is impossible to do" Unquote Regardless of any technicalities and/or policies they are referring to, thus trying to get my money against my will for a 5 years service I don't need, they have to obtain my approval for any renewal charge! (After 5 years period a lot of things change in a business or in a personal life. We are talking about 5 years cycle for the subject product/service) Or...if they did not obtain my due approval for the renewal charge, refund my money, once they are notified by me that I do not need their 5 years service!! This is simply common sense!Go Daddy reps referred to email renewal notices as an excuse not to refund the money.However, Go Daddy should know or should have knows that email communication is not reliable!The minimum before enforcing any policies they might have is to request a confirmation that the email was received by the intended recipient!Finally, is there any reasonable businessman who agrees that charging for a 5 years service against the will of the client makes any sense whatsoever!?And if it doesn't make any sense regardless of any formalities, isn't it the job of a manager to recognize it and apply the refund regardless of a policy and/or alleged email notices (especially for a long term customer)?Extremely disappointed with **********************!

  

  Business Response

  Date: 08/25/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response, as account management is a customer responsibility.
  
  Furthermore, as a one-time courtesy have provided our customer with a refund for the transaction in question. 
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy
  
  

  Customer Answer

  Date: 08/25/2023

  Hi,

  First of all, I have not received any courtesy refund! (Just checked our Paypal account)

  Since I wasn't able to resolve the issue directly with Go Daddy (after two attempts) in an amicable way, I have submitted so far reports to the ************************ and to the Attorney General of ********.

  Long story short:

  1. You should not charge for a renewal of a 5 years service without the specific approval and acknowledgement of the client!!!

  2. You have to make sure that your client understands just before the renewal charge what are the options with regards to your so called refund policy.

  3. Email is not a reliable type of communication by far!! (Many reasons. Long list.)
  The minimum you should be asking for is a confirmation that your client received the email!!!
  

  So everything boils down to:

  1. Go Daddy clients should approve renewal charges just before the charges occurs (or the charges should not occur without  approvals)

  2. Go Daddy clients should be duly and reliably informed about the so called refund policy just before the renewal charge is made.

  Every client of Go Daddy should be making an informed decision and should be approving the renewal charge.
  
  Moreover, in my case we are talking about a 5 years cycle. 5 years is a lot of time for a business or an individual!!!
  It doesn't matter what happened 5 years ago. What matters is whether I as a client TODAY need to renew a 5 years service or not!!! And I am the person who decides, not GO Daddy!!!
  
  Finally, I looked at the Go Daddy reviews rating - ONE STAR!!!

  And you know why it is ONE STAR?

  My opinion: Because BBB doesn't allow a "ZERO" star option or "MINUS" stars options.

  I am wasting time worth way more than $160.80! 

  I understand that, however, I will not ignore a serious violation of my rights and of ethics in general, especially when I suspect that many more Go Daddy clients are in the same situation as mine as a member of the same consumer class!

  Thank you!

   

   

   

   

  

  Business Response

  Date: 08/29/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 18, 2018, our customer purchased the domain name in question with Domain Ownership Protection for a five-year term during an online transaction. 
  
  On June 18 and July 13, 2023, email notifications were sent to our customer advising them of the upcoming renewal of their domain name. 
  
  On July 19, 2023, their domain name was renewed for five years per their account settings, and an email notification was sent.  
  
  On August 25, 2023, they contacted our Care team and were advised correctly that the most recent renewal of the domain name was outside our Refund Policy.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf. We also provide our customers with complete control over renewal preferences. At any time, they may log into their account and modify those preferences.  
  
  As a one-time courtesy, we have refunded the transaction associated with the most recent renewal of their domain name. All future refunds will be processed per GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about the complaint 20240001.The company replied "As a one-time exception to our Refund Policy, viewable at *****************************************************************, should our customer cancel their hosting plan, we will provide a refund for the remaining months left on the plan. "However, they refused to do it (see attached chat text) after I canceled the service (see email confirmation of cancellation). I have been waiting for their response long enough.I couldn't add this to the original complaint as it was closed right after the business response.

  

  Business Response

  Date: 08/30/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  As a one-time exception to our Refund Policy, viewable at ***************************************************/refund-policy, we have provided a refund to our customer for the remaining time on the hosting plan in question. A receipt was sent to them in a separate email.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Going forward,any further refund requests will be processed in accordance with our Refund Policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************************