Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a refund on November 20, 2023. The refund has not materialized. I have called the company's "guides" and have been told different stories by different "guides." One of the "guides" simply lied to me, then berated me for not "listening" to her lie which was contrary to what I had been told by previous guides. Godaddy or their payment processor screwed up. I am confident of this after hours on the phone with their "guides", my bank and their bank, ***** Fargo. ***** Fargo gave me a number for Godaddy's payment processor. I left this processor a voicemail message-have yet to receive a response.Godaddy continues to tell me that their "system" shows a refund, but they refuse to investigate the refund with their payment processor. They have left that to me to do.I want my refund. Their failure to do what they promised is damaging me financially.I would also like an apology for being lied to.

  

  Business Response

  Date: 12/04/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On November 17, 2023, per their account preferences, our customer's Business Professional Email auto-renewed via a check transaction.GoDaddy uses a third-party check processing company, Certegy Check Services,Inc., for check transactions. Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.
  On November 20, 2023, our customer called our Care Support team to request a refund for the November 17 order. The product was cancelled,and the refund was successfully processed on GoDaddys end.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused our customer. Our office has reached out to our customer and provided them with the necessary information to track their refund with GoDaddys ACH payment partner,Certegy. Additionally, we would like to note that Certegy practices the industry standard ten-day float period for confirming transferring funds.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 12/04/2023

  GoDaddy is "tone deaf." They have completely ignored the substance of my complaint. 

  Whatever their "policy" is regarding refunds, I would highly recommend that you properly train their call center employees with that information so that they don't advise people with inaccurate information. On various calls to godaddy's "guides", I was advised that "money will be refunded in 5 to 7 business days",  "a check will be mailed to you in 5 weeks" or "the money is already in your account, call your bank." 
  Their customer service is abysmal. None of the representatives of the company that I spoke to were aware of a ten day hold, they were unwilling to do anything to help. They continued to tell me to call my bank, that my bank had made a mistake.

  Whoever responded to my complaint apparently didn't even bother to read the notes in their file or listen to their recordings, and now has the nerve to blame the problem on my failure to read some "alleged" boilerplate contract language. Man up, godaddy, the problem isn't me, it's your poorly trained customer service representatives and their awful attitudes.

  

  Business Response

  Date: 12/08/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We appreciate our customers candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 12/11/2023

  This "non-response" response is an insult. They should have simply stated "We are really sorry that you were bothered by our employee's lies." ************ has a looooooong way to go to offer "the best customer service." I would discourage anyone from doing business with GoDaddy. They are now "Gone Daddy" as far as we are concerned.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** On 9/30, we contracted to redesign a website. We provided extensive ************ about how we wanted the site to look, the functionality it should contain, and the content it should deliver. On 10/25, they sent a draft that ignored the info provided. The working parts copy what we have & they introduced new parts that do not work. There are no improvements. There was no working mechanism to give feedback. THIS IS A FUNDAMENTAL BREACH OF THE CONTRACT. WE SEE NO PATH TO A WORKING SITE & NO EVIDENCE OF ANY REAL EFFORT ON THEIR PART. WE WANT A FULL REFUND. ATTEMPTS TO RESOLVE On Oct 26, I sent a message to the Bus Consultant throughout their sales process, expressing my dissatisfaction. No response. I used the Automated Feedback mechanism included with the draft. It did not work. I emailed the address the web team uses to send email to customers, but it does not accept incoming messages. I gave the lowest possible rating to a survey and noted in my comments the feedback mechanism wasnt working. I called and emailed the business consultant again on 10/30I did not receive a response. On 10/30, I received an email message from design services asking me to provide detailed feedback. I had already provided detailed notes about the design and she was asking me to redo that work using a mechanism I had already told them wasnt working. On 10/30, at 4:15 pm (ET), I called the support number, asking to speak to a supervisor. None available and no on returned my call. Their Contact Us page claims they provide 24/7 support via text. I sent a text asking for a full refund on 10/31. No response. On 10/31, I sent a letter asking for a refund to their HQ email address and received an automated response telling me that customer support and billing requests sent to that address will not be answered.On 10/31, I sent a letter via snail mail to HQ requesting a refund. More details in the uploaded document.

  

  Business Response

  Date: 12/04/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On September 20, 2023, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product to host the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
  
  Between October 4, and October 30, 2023, GoDaddys WDS team attempted to work with our customer to the best of their ability to satisfy our customers design needs.
  
  On November 2, 2023, our customer was contacted by a member of our WDS team regarding their concerns. Despite being offered to complete the revisions phase of their WDS build process, our customer declined, seeking a full refund. While our customer was correctly informed that they were ineligible to receive a full refund, they were offered a partial refund in accordance with our Refund Policy. Our customer declined.
  
  A chargeback was initiated on the service in question on December 2, 2023. This chargeback withdrew payments made to GoDaddy and the services were suspended?from the account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers concerns, GoDaddy is unable to consider any goodwill gestures in a state of financial loss. Should the chargeback be resolved in GoDaddys favor, our WDS team remains open and willing to work with our customer to complete the revisions process to meet their design needs.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 12/04/2023

  Beginning 10/26, I repeatedly reached out to GoDaddy to express my dissatisfaction with their work. The feedback mechanisms they offered either didnt work or were ignored. No one responded to emails, texts, or phone calls I made. It was only after I exhausted all my options to communicate with the company that I filed a dispute with my credit card company. Only then did I hear from a GoDaddy representative who told me he could not issue a refund because I had filed a dispute and that I would need to wait 90 days for further discussion.  

  
  Johnees claim that they upheld their agreements in good faith and honored terms of service is bogus. I engaged the company for consultation services. Their failure to communicate illustrates how little effort they put into a) understanding customer requirements, b) implementing (or even reading) the requirements descriptions that they request; and c) responding to (or even making it possible to provide them with) feedback on their work. Nothing about this shows any effort to actually fulfill the agreement or to rectify fundamental problems in the delivery.  

  
  **** tells me it is common for customers to reach a settlement with a vendor and close the case with ***** Often, it is the vendor who tells **** that the matter has been resolved. Instead of this, GoDaddy is imposing a three-month delay to resolution. This is not good faith customer service.

  
  

  

  Business Response

  Date: 12/07/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our initial response. When customers have purchased a ********************** with GoDaddy, there are various revision phases following the initial build so that we can produce a website as close to our customers goal as possible. Our customer has declined to undergo any revisions to their website. As the initial building of the site has already been completed, we are unable to issue a full refund should our customer choose to cancel their **********************. As previously stated, GoDaddy has offered a partial refund to our customer following our refund policy, however, they have declined this offer and have instead, disputed the charge through their financial institution.
  
  As funds have been withdrawn from GoDaddy, we are unable to consider any refunds or goodwill gestures in a state of financial loss.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  Johnee 
  Office of the *** GoDaddy

  Customer Answer

  Date: 12/12/2023

  The business' response ignores the core problem which is the feedback mechanism they provide doesn't work!!!! I've told them that several times. Further, they don't accept incoming emails and don't timely return phone calls. That's not "service."

  Now that **** has resolved this dispute in my favour, GoDaddy has sent an email asking me to contact their billing department to arrange for alternate payment. Apparently their internal communication channels aren't working either. 

   

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy processed three payments for services I provided and has lost my money. Its been almost two weeks of daily contact and they cannot find a resolution for me. They keep putting me on hold then after an hour telling me someone will contact me about the issue via email. There is never a resolution

  

  Business Response

  Date: 11/27/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our records indicate the funds referenced by our customer have been paid out to them. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an annual website starter kit on Go Daddy dated June 8, 2023, the order number is ************. I was charged again for a website and marketing on November 22, 2023, order number is ************. I reached out on November 25, 2023 about a refund due to the invoice being duplicate. I was able to get a refund, but my website was deleted in the mist of it. When I asked about the website for my original transaction in June 2023, I was told that I would need to pay $60 to get it back. Why do I need to pay for something that I already paid for. This is very unethical.

  

  Business Response

  Date: 12/02/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 8, 2023, our customer purchased a Domain name, Email plan and a Website+Marketing (W+M) plan in an online transaction.  W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website. 
  
  On November 22, 2023, our customer renewed the W+M and Email plans in question in an online transaction. 
  
  On November 25, 2023, our customer renewed different W+M and Email plans in an online transaction. They also contacted our Care support teams multiple times regarding a billing concern and refund request associated to the November 22, 2023, renewal.  In the process of addressing our customers concerns the website in question was cancelled. 
  
  On November 28, 2023, our customer contacted our Care support teams to address the cancelled website.   
  
  Between November 25, and November 28, 2023, our Care support teams worked diligently with our customer and to the best of their ability to resolve their concerns. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customers frustration and appreciate their candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 
  Our office attempted to reach our customer by phone to discuss their experience.  Unfortunately, we were only able to leave a voice message.  Our office remains available to assist our customer and will look forward to resolving their concerns to their satisfaction.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They canceled my service with SmartLine and no one will help me with converting it to CONVERSATIONS. I cant login, and when I call they say they will call me back and no one does. Im losing money daily !!!

  

  Business Response

  Date: 11/30/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer is using *********************** ********************** formerly called SmartLine, which is a mobile application that provides a second phone number for business use on their personal smartphone.
  
  On November 4, 2023, our customer contacted our Care team for assistance with their Conversations application.  We regret they had a negative experience with our Care team.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  A member of our technical team has since connected with our customer and resolved the technical issue they had experienced.  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * October 6th, 2023 transaction date * $419 amount charged * I did not authorize the charge but they said it was an auto-renewal; I called to get it refunded, but by the time I realized the charge from the credit card company GoDaddy stated "it is past the refund time frame."* I did call and that was the response * Before that, I tried twice to dispute the charge with my credit card company is still "awaiting a response from the merchant."* When I did call, ******* was **** - "well, that is what you agreed to when you signed up . . we aren't going to call each customer before charging the card." I said but you can't just e-mail my GoDaddy email when I haven't been able to use it for over a year. A letter or something could have been mailed or yes a call before charging over $400 after so long (BTW, I signed up 4-5 years ago and had gotten a new card - w/ a different 3-digit code on the back and new expiration date. So, I'm not sure how they were even able to charge it.*I even told him he could look at the account & see there hasn't been any activity in over a year - more like 2 or 3 *They are just unprofessional and are not willing to work with me to just allow **************** to reverse the charge.

  

  Business Response

  Date: 11/29/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 26, 2020, our customer purchased a ********* ********** Email Essentials plan for a three-year term in a support-assisted transaction.  
  
  On September 16, 2023, GoDaddy sent a renewal notice informing our customer their expiring item would renew in accordance with their account settings unless additional action was taken. 
  
  On September 26, 2023, our customers M365 email plan failed billing due to their payment method being declined.  
  
  
  On October 6. 2023, our customers M365 email plan successfully renewed against our customers payment method. 
  
  GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement. 
  
  GoDaddy provides its customers with full control of their renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers billing frustration, the email plan remains ineligible for refund. We encourage them to review and manage their account preferences to prevent further unwanted renewals. Instructions to turn off automatic renewal are provided in the Help article found at **********************************************************************;
  
  We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  ************ 
  Office of the *** GoDaddy 

  Customer Answer

  Date: 11/30/2023

  Good afternoon and thank you for your response. There are 2 issues with the situation that makes it unique. 1) I had asked ***** (I believe her last name is ********), the rep who helped me initially sign up with GoDaddy, that I not be auto-renewed . . to cancel it immediately if she had to. She assured me that I would not be charged and that I was concerned it is good practice to periodically order a new card with a new number.  This was a one-time transaction unless I contacted her or another representative. I specifically told her I did not want an auto-renewal because I knew it could cause issues in the future.  She assured me that I would not be charged. To ensure that no charges would pop up from any company, I requested another card in May. It has not been used much because I no longer have clients or doing any business . . it's been at over a year.

  I implore you to please reverse the charge & make an exception because if your company will see, I have not used the e-mail or anything else in over a year. I am the sole bread-winnner for my family, as my husband is a vet and disabled, we have 2 daughters 9 years old and 12.  Christmas is around the corner . . I don't have $400+ to spend, especially with winter coming and high heating bills.  Please please help.

  ***********************

  

  Business Response

  Date: 12/04/2023

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  Our office attempted to reach our customer by phone to discuss their experience and additional concerns.  Unfortunately, we were only able to leave a voice message.  Our office remains available to assist our customer and will look forward to addressing their concerns. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Godaddy for email and hosting issues July - September and they would not resolve. We then initiated moving the service away from Godaddy. We prepaid for better service as they said it would fix our issue but it did not. They said we could get a refund - but to no avail - the president's ****** never fixed that as well.We are seeking a partial refund on the $1619.00 from October ******************************************************************************************************************* the thousands - but obviously they will not do anything on that - so we are just seeking a partial refund on the $1619 to make things reasonably right at this time.

  

  Business Response

  Date: 11/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer had been utilizing **********************'s shared hosting services for their website and email.  In June, 2023, our customer was informed the ** address associated with their hosting and email services was blacklisted due to spam. Both our office and GoDaddy's ************* team worked to the best of our ability to resolve the problems experienced by our customer.
  
  On July 28, 2023, per our customers account preferences, ********************** automatically renewed the hosting services in question for a one-year term in good faith to honor agreements with our customer.  
  
  On November 21, 2023, our customer canceled their hosting plan.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to our Refund Policy, we have provided a refund for the unused months remaining on the canceled hosting plan.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 11/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Personally i want to say I appreciate the response and the assistance of the BBB to help resolve. This was an amicable resolution and i am very appreciative.

  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can longer access my email address after it had been paid for one year. Godaddy refused to refund me for the 9 months I will not have access to the email address. I no longer have access to the domain because my card number changed so they ended up canceling my domain and requested $100 fee to turn it back on. I do not want to pay the fee and requested a refund for the email domain since I no longer have access to it. This person took back the domain and kept my money. ********* - Customer Number

  

  Business Response

  Date: 11/27/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 1, 2022, our customer registered a new domain name for a one-year term.  On August 9, 2023, they purchased an Office 365 email plan for a one-year term and created an email address associated with the domain. 
  
  On October 1, 2023, per our customers account preferences, we attempted to automatically renew their domain for another one-year term, however their payment method was not able to be processed.  As a result of the failed billing, their domain was placed on hold, which disabled their email account. 
  
  On November 20, 2023, our customer contacted our Care team and received a quote to renew the domain and get the email address working again.  Our customer decided not to renew and requested a refund of the email plan instead.  Our Care team properly advised that the email plan was no longer eligible for a refund, per our Refund Policy, available here:
  
  ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On November 27, 2023, our office connected with our customer to address their concerns.  They have decided to allow the domain to lapse and will be utilizing the email plan to create an email address associated with a different domain. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of this year, I paid for a domain and a plan for a website on go daddy.com. In July it was a mix up and in august the same problem occurred on me paying for the plan that goes with the domain. I paid for it again both the website and the plan. I purchased business cards and placed the name of my website on the cards because the website was live in preparation for a paid speaking engagement. It took me hours to put all of the information on this site. I am a presenter and have already conducted one presentation. On 11/20 I wanted to put more information on my site and once again it was gone. Go daddy reps seem to get confused with customers paying for the domain and then the plan. They also have the free site for about seven days until you select a plan and this is where the confusion lies. There is no way I would purchase business cards and then do a presentation this past September if my site was not live. So once again the suggestion is to yet again pay for the same plan I have paid for two previous times in order o correct the issues am on disability on a fixed income and I can Ill afford to pay extra expenses. I want to be compensated for their error

  

  Business Response

  Date: 11/26/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer built their website using a free trial of GoDaddys Websites + Marketing (W+M) plan.  W+M is a do-it-yourself website builder platform that allows customers to build a website.  After the 7-day trial period, customers need to upgrade the plan to a paid version if they wish to continue using the product. 
  
  After building their site, our customer was inadvertently sold a new W+M plan by our Care team instead of upgrading the trial version. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On November 26, 2023, this office connected with our customer to address their concerns.  During this interaction, they were provided with refunds of the W+M plans they were sold as well as a full year of the correct W+M plan at no cost to them. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy is preventing me from transferring a valid email that doesn't expire with them until next year.

  

  Business Response

  Date: 11/21/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized ********* Email Essentials (M365).

  Between November 19, 2023, and November 21, 2023, our customer contacted our ******************** to request assistance with moving their M365 mail to a new provider. This process involved removing or defederating the domain from GoDaddy as an M365 email provider. On November 21, 2023, GoDaddy defederated the domain names in question.

  RESOLUTION: 

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Thank you again for the opportunity to address the concerns presented by our customer. 

  Kindest regards, 
  ***************************;
  Office of the ***** GoDaddy