Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase my domain through godaddy again after my account had gotten messed up. the lady had me to go back in system purchase domain again after 2 years of not having it bc someone had took it through the error and tried to resale it to me for higher. i was able to get it back and they setup up a new acocunt and then merged the account and told me i had the protection plan and everything with it. so i recieved a email about a final notice about update your card but the infomation on acocunt is correct card. after 30+ min reps was like she found that they charge a card that is not on my profile as billing card. but told me its my fault bc i didnt update card and i ask her if the card on my file is correct then how am i wrong so i finally got to *************************** transfer from ******* and he came on nasty and was like you going have to pay the ***** extra fee to keep domain or it will be cancelled. i explain to him how should i be responable for them charging a card thats not on my account and i cant update it from a card that i dont have on file when it shows correct information. so **** refuse to credit it back as well as allow me to speak with someone over him and that i cant file any complaints bc he is supervisor of escalation. so now im going to lose my non profit organazation domain bc of there mistake. everytime i explain things he told me then he wa slike he dont know how to fix that. so i said if you dont know how then how could you expect the customer to fix or change something they cant see because it shows correct billing info. after that he just keep been rude and trying to release the call bc he keep getting himself having to fix the lie he stated before. all i want is the credit to my account of $80 so i can pay my balance and move on with my domain and life.

  

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 12, 2022, our customer registered a domain name for a two-year term via online transaction.
  
  On February 13, 2024, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with them, however, their financial institution declined payment.  
  
  GoDaddy sent notifications to our customer on February 17, February 22, and March 11, 2024, indicating action was required by them to avoid product cancellation.  While GoDaddy sent multiple notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
  
  As our customer did not renew the domain in a timely manner, it became subject to a redemption fee, as outlined in the following help article:  *******************************************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Upon contact with GoDaddys Care Team on March 11, 2024, they were properly informed of the associated redemption fees.  Our office attempted to connect with our customer to discuss their concerns and was unsuccessful.
  
  The redemption of expired domain names is time sensitive.  We recommend the customer access their ********************** account at their earliest convenience to recover the domain name.  We also welcome the opportunity to speak with them in hopes of resolving any outstanding concerns and can be reached at ***********************************************.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Daddy not meeting support sla, or following up on support in accordance with their customer agreements to support their products

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 11, 2024, our customer called our Care Team to report an issue with their ability to send emails. At that time, our team worked with our customer to resolve their concerns to the best of their abilities.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy had an unexpected technical issue that resulted in the error our customer is experiencing. Our team is continuing to work to address and resolve this known issue.
  
  Furthermore, we appreciate our customers candid feedback on our service levels.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/12/2024

   GoDaddy, instead of apologizing, is making excuses for their poor customer engagement model.   If they had a means to contact via their page, I could have raised the issue with them directly.....but they've created a barrier to customer engagment.

  There is NO EXCUSE for it to take me being in a chat for 5 hours, for 2 minutes of conversation, to be told it's a known issue.  GoDaddy, in contradiction with industry and trade practices, has chosen to remove a email support choice, or ticket submission page, or an email form submission, as options to engage support.  Forcing their customers to sit on hold, or attempt chat.  Their model is so delayed and slow, that customers give up in disgust.   In conversations with other hosting companies...for example...Rackspace can swing an entire account and website from Go Daddy to Rackspace in less time than Go Daddy responds to a support request.  Probably something that your management should understand.  
  

  This is the only engagement model available to bring this gaping problem to their attention, and almost certainly their executives have not had an honest assesment of their "new clothes" and exist in a vacuum where everything is fine.
  

  To address your claim that this is within the SLA....no sir, it's not.  Your agreement has timelines to respond AFTER notification.    You advertise, and say how quickly you respond...however, you start your response clock AFTER engagement....if it takes me 2 days to get you involved on an issue....in your mind, that doesn't count...so you claim to meet your SLA.

  
  

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. 
  
  As with all service providers, GoDaddy had an unexpected technical issue that resulted in the error our customer is experiencing. Our team is continuing to work to address and resolve this known issue. 
  
  Furthermore, we appreciate our customers candid feedback on our service levels.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be somewhat satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I hope this business takes the issues of their support to heart, and works to improve their engagment model, and bring it more in line with others in the industry.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** Amount $6,797.58 Account ******** Customer Name- ******************* (owner) of ******************* Our prior marketing person mistakenly purchased 10 years of website security and 10 years of webhosting. We only have ever used GoDaddy for our Domain- Bluehoneybiofuels.com. We have never used GoDaddy as our host and haven't needed website security. Our business websites are through separate hosts ************** now transferring to WordPress) We've attempted on numerous occasions to get this remedied, with no success. We would like at minimum a refund from todays date forward. It's clear we are not using these services and this was in error.

  

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 16, 2023, our customer purchased Launch Web Hosting with Website Security for ten years. Included in this order was a website migration.
  On May 16, 2023, our customer contacted our Care support team to receive a refund for the products purchased. They were advised at this time that the refund was out of policy which can be found here: ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.                                                                                   
  Our office has attempted to contact our customer with no success. We can offer them a one-time courtesy refund,but we need them to remove the product(s) from their account before we proceed.Instructions on how to do so can be found here: ***********************************************************************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy is scamming me out of money and my website. I called godaddy on March 10th and they told me my domain had been purchased by someone else. They lied. I looked up the domain owner and via icann, found out that godaddy is still the registrar and that the website is actually in a redemption period for 30 days meaning godaddy still owns it and can very well release it back to me. They couldve just had me pay a redemption fee. Instead, they lied and told me someone purchased it and had me pay $70 that I didnt have to hire a broker agent who works for godaddy - and claims to be negotiating with the new owner - who is actually godaddy. So I will have to pay whatever fee this broker is supposedly negotiating. Instead of just charging me a redemption fee. I called domain support back on March 11th and asked to speak with a supervisor, and they came back, lied and said the supervisor was in a meeting and they want me to send them an email. I told the agent no and that this is unacceptable and to get me a supervisor. Im now on a never ending hold. I want my broker fee refunded immediately as well as to redeem ownership of the website. Im disgusted by this.

  

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 30, 2022, our customer registered a domain name for a one-year term via an online transaction.
  
  On December 31, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, their financial institution declined payment.
  
  GoDaddy sent notifications to our customer on November 30, and December 25, 2023, as well as on January 3, 9, and 27, 2024, indicating action was required by them to avoid potential loss of the domain name.  ****************** is a customer responsibility.
  
  As our customer did not renew the domain promptly, it followed the normal expired domain name lifecycle as outlined in the following help article: *******************************************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Upon contact with GoDaddys Care Team on March 11, 2024, they were properly informed of the associated redemption fees. Our customer care staff refunded the ********************* and processed a renewal to redeem the domain name for an additional one-year registration.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reacquired a domain that I purchased in June 2020 which I lost access to without explanation. When I reacquired it, I paid for one year of access and use of the domain as well as five licenses to set up email accounts using the domain name. When I went to set up the domain through GoDaddys website and correspondingly on ********* 365 for business, I learned that an active email address exists for the domain name which has two-tier authentication set up on a device which isnt mine as every time I attempt to access it, I receive a prompt requiring the access code. I became aware that a person who I reported to for three years at a previous employer had obtained details of a business concept that is based on a collection of original and unique ideas that address a previously unidentified and unaddressed need in the marketplace from which considerable gain can be recognized, so I firmly hold that these ideas are protected from use without my written authorization and permission based on my interpretation of federal intellectual property laws. For several years, I continuously communicated to this person that she needed to cease and desist with any activity regarding these ideas. I only recently became aware that she had enlisted without notifying me a large contingent of notable and influential public figures and convinced them to support her by effectively slandering me to ****** support. So now I have paid GoDaddy and ********* for services and run into both but obstacles in enlisting their assistance in setting up the domain and corresponding email addresses in addition to accessing the email address set up using my name which has two-tier authentication set up on a device that I have no access to, I suspect that the person to whom I referred may have enlisted both GoDaddy and ********* which is their prerogative as a private business but the fact of this matter is that I am paying for services and subscriptions and denied any explanation.

  

  Business Response

  Date: 03/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 29, 2024, our customer registered the domain name in question via an online transaction. This purchase included five ********* 365 (M365) email plans for a one-month term.
  
  Unfortunately, when they attempted to set up the M365 email plans, they received a warning message that the domain was already being utilized with *********, which is not unusual, considering a third-party person had previously owned the domain and set up service with ********* directly.
  
  Had our customer contacted our ********************* they would have been advised that we could escalate this concern with ********* to get the domain removed from their services.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has now created the necessary escalation with ********* to request that they remove the domain from their services. Please allow up to 72 hours for this request to be completed. Once completed, our customer will be notified via the email on file and should then be able to set up the M365 email plans as normal.
  
  Additionally, as a one-time courtesy and sign of good faith, we have extended their M365 emails for an additional month at no cost to them.
  
  Should our customer need additional support, we recommend they contact our ******************** via the appropriate support channels: *********************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 1/21/24 & 3/8/24 I paid to have multiple domains and domain transfers and emails registered with GoDaddy and everything was going great... until the Servers kept blocking me from properly using the products that I paid for. I contacted Support same day for help on some of the issues I was having and they assured me that everything would be working within an hour. I gave it 3 hours and still nothing. Being a business owner, I ain't got time to be putting up with the *** Put it off and kept doing my due diligence, even went as far as creating a very unprofessional FREE outlook email for 2 of my businesses because I didn't have the time to be waiting around for GoDaddy Technical Support to help me out.Low and behold I login back in today 3/9/2024 and 3 of the emails that THEY helped me change the settings on had been deleted and none of them were working. Straight down to me having to prove that the actual domains belonged to me. And I had to manually input all of the *** settings. One of which of the emails was setup in under 20 minutes. the other two kept giving me errors. I got back on Chat to talk to somebody and asked for a cancellation of one of the emails, in which I was told that it had been over a period of time and they couldn't refund me the money for just one of the emails. At this time (12:50PM) one of the emails that I'm talking about is now setup and the other one is still giving me the same error message that I need to check my *** Settings that I've already input into their system 4 times and every time their system keeps deleting it out. I'm FED UP. Sick of it. GoDaddy was once and still is a very unprofessional and *************** at this point because they dont care they just need to sell their business for pennies on the dollar to some other company and call it quits. Why are they even still in business and what's with the A+ business rating... more like an F-I left GoDaddy a couple of years ago for these exact same problems.

  

  Business Response

  Date: 03/16/2024

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 20, 2024, our customer purchased a domain name for a three-year term, and an email plan  for a one-year term in an online transaction. At that time our customer set up the email address in question. 
  
  On March 9, 2024, our customer contacted our Care support team via chat for assistance regarding the setup of their email address. Our Care support team worked to the best of their ability to resolve our customers concerns to their satisfaction.  
  
  A short time later that same day our customer called our Care support team again to ask for a refund of the email plan as the email address had still not completed setup. Our Care representative offered to assist with the setup of the email, however our customer declined and insisted on the refund. Our customer was properly informed at that time the email plan was no longer refund eligible.  
  
  GoDaddys refund policy can be found at: *****************************************************************  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers frustration, we respectfully decline their request for the refunds and free hosting service they have requested. 
  
  Our friendly and knowledgeable customer care team is standing by to assist our customer with their email concerns and can be reached at ************. They can also visit ************************************** for live chat, help articles and more. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 03/16/2024

  **************** did NOT HELP ME. They told me they fixed something and low and behold two months later emails still werent set up yet. Meaning they didnt help me to THE BEST OF THEIR ABILITY so thats a lie. Which is a breach of Contract and I have proof I screenshotted the day I bought the email and screenshotted it the day I contacted them. They dont care. And clearly its a bigger problem because the amount of people on here on BBB all complaining about the same issues. When my subs on the site are closer to ending Ill move them out. Im tired of fighting about this if a company doesnt live up to how they should when it comes to customer service then in the future they get what they deserve. The only thing I want now is my s*** to be f****** setup and for their customer service to not half a** do things moving forward. Cause if I need to Ill take my proof of Breach of Contract and file legal action.

  

  Business Response

  Date: 03/21/2024

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response, and encourage our customer to reach out to our Care support team for help with any remaining questions or concerns. They are available 24/7 and can be reached at ************.  Our customer can also visit ************************************** for live chat, help articles and more. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  
  

  Customer Answer

  Date: 03/22/2024

  why should I even reach out to customer care they act like theyre gonna do something and never do. Its a waste of time. Worthless company. 

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have GoDaddy premium monthly subscription. I just found out that if don't use your monthly credit, it get cancelled. I was told to file Request a refund exception Form. However, I am unable to login to this form (which was emailed to me by GoDaddy customer service). It seems like the refund request system is fake and set up to discourage customers from seeking refunds. I would like a refund for my February payment or my one credit to be added. Please see the attached screenshots and receipts. Thank you.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On November 6, 2023, our customer purchased one monthly credit for *********************** WordPress Premium Support (WPPS) via telephone transaction with our ********************* WPPS is a subscription-based service that allows customers to submit tasks to our WordPress team to help with administrative tasks, fix issues (including themes, and optimize WordPress websites' performance. 
  
  Unused WPPS credits do not roll over but will refresh at the beginning of each monthly billing period. 
   
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our records indicate the refund in question was processed by our Care Team. We ask that they please allow 3-5 days for their financial institution to settle this transaction.  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  ******  
  Office of the ***** GoDaddy 

  Customer Answer

  Date: 03/12/2024

  Hello, this is regarding February bill not November bill.  

  In November, I was told that the open task needs to be completed within 30 days or the credit is revoked.  I was not aware that monthly credit do not roll over!   This is very difficult to manage as you can't buy a single credit separate from the subscription, and you don't always have  the time to manage the monthly tasks! These rules are created to have customers pay without seeking service!

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. 
  
  Our records indicate the refund in question was processed by our Care Team.  An email confirmation was sent to the address on file. We ask that they please allow 3-5 days for their financial institution to settle this transaction.
  Furthermore, we appreciate our customers candid feedback on our service levels. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  ******
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My godaddy hosting has become so slow that my websites were unusable. I paid Godaddy to "upgrade" my web hosting last Tuesday (3-5-24). They assured me I would not have any downtime on my sites. However about an hour or two after the hosting upgrade had been "completed" my sites went down showing 404 errors. When I check the hosting I found that most of my critical files were missing. My sites are still all down five days later (3-9-24). I have called godaddy about 7 times now and no one can give me a solid update. From what I can tell no one is even trying to fix this problem. Dealing with godaddy on this issue is a nightmare that I can't wake up from.

  

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 5, 2024, our customer contacted our *********** to upgrade their existing hosting plan from cPanel Deluxe to GoDaddys Business Launch hosting tier.
  
  Due to some difficulty experienced during the migration process, a ticket was created on March 6, 2024.
  
  Our customer contacted our *********** on multiple occasions between March 6 and March 12, 2024, seeking an update and resolution to their concerns.
  
  On March 12, 2024, our customer was informed the migration had been completed and all sites were resolving.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy experienced technical issues and worked diligently to resolve them to minimize any impact on our customer.
  
  This office has since been in contact with our customer and has worked with them to fully resolve their concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Additionally Godaddy was exceptional in fixing these issues. Only complaint is the amount of time it took to get someone on it. I will remain a Godaddy customer due to the expert tech support and kind customer service. 
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident:******
  this was illegally taken down, I demand compensation and credit to my account

  

  Business Response

  Date: 03/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************.
  
  On February 21, 2024, GoDaddy permanently suspended a domain name within our customer’s account for violating our Terms of Service. At that time, our Content Safety and Moderation team emailed them details regarding the suspension and status of the domain name.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain name in question will not be reactivated and will remain suspended until its expiration date. At that time, it will follow the process described in the Help article at ******************************************************************** before being released to the registry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Regards,
  
  **** **
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against GoDaddy for abruptly deleting my website without notice and neglecting to resolve a billing error, causing significant losses for my business. As a loyal customer since 2020, I invested $2,249.99 in GoDaddy's premium store design service for my small business, Zhanelica. In September of 2023, I discovered that my website had been deleted and deactivated by GoDaddy. This occurred due to a billing error that GoDaddy failed to properly communicate with me. I received only one email from GoDaddy on August 2nd, mentioning a billing error. However, I logged into my account to update my billing info and no follow up was provided to me from GoDaddy after that. It was only when a client of my business approached me in person, inquiring about the inactive website, that I realized the extent of the problem. Upon contacting GoDaddy customer support, I was informed that my website had been deleted, and there was no way to recover it. I was not given any prior notice or warning about this action, and GoDaddy failed to inform me of the persisting billing issue. Attempts to resolve the issue with ************************* from GoDaddy ************* Services were unsuccessful, as he stopped responding to my emails. Moreover, GoDaddy failed to disclose the loss of valuable customer emails upon transitioning to WooCommerce's platform, resulting in thousands of contacts being irretrievably lost. This loss of customer data has severely impacted my ability to reach out to clients and maintain business relationships. I have incurred additional expenses rebuilding my website on a different platform - Shopify; due to GoDaddy's negligence, as they refused to negotiate with me. Therefore, I am requesting a refund or compensation for the loss of valuable customer data and the inconvenience of having to rebuild my website from scratch. This situation could have been avoided if GoDaddy had communicated the billing issue effectively and taken appropriate measures to rectify it.

  

  Business Response

  Date: 03/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 14, 2021, our customer purchased *********************** **************************** for a one-year term.  ************ enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee).
  
  On July 14, 2022, per our customers account preferences, ********************** automatically renewed the service for one-year.
  
  On July 14, 2023, GoDaddy attempted to automatically renew the service in question; however, our customer's financial institution declined payment. GoDaddy sent notifications on July 24, and August 2, 2023 to inform them that action was required to avoid loss of service.  ****************** is a customer responsibility.
  
  On September 21, 2023, our customer contacted our Care team regarding their website being offline. They were properly informed the service had been cancelled for non-payment.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy sent notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.  
  
  We empathize with our customers billing frustration; however, we decline their request for refund.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/18/2024

  Thank you for your prompt response to my recent complaint regarding the termination of my website by GoDaddy and the unresolved billing error.
  While I appreciate your acknowledgment of the issue, I must express my disappointment in the proposed resolution. As a valued customer, I expected better communication and support from GoDaddy, especially given the severity of the situation.
  The termination of my website during the holiday season, without any prior notification or explanation from GoDaddy, resulted in significant loss of business at the busiest time of the year. This has not only caused financial hardship but also tarnished the reputation of my business.
  In light of these circumstances, I am requesting a refund to settle this matter. It is imperative that GoDaddy takes responsibility for its failures and provides appropriate compensation for the damages incurred.
  I trust that you will reconsider your position and work towards a more satisfactory resolution. I look forward to your prompt response and the swift resolution of this matter.
  
  

  

  Business Response

  Date: 03/25/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  While we empathize with them regarding this matter, we stand by our previous response.  GoDaddy had sent multiple notices to inform them that the renewal attempts failed and action was required by them to avoid cancellation and loss of service.  ******************* including the timely renewal of products and services, is a customer responsibility.   
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy
  

  Customer Answer

  Date: 03/26/2024

  I do not accept the response. I logged in to resolve the issue, per GoDaddys agents advice, to change the payment method. There were funds on the account and ********************** failed to charge for the services and did not follow up on whether or not the billing issue was resolved. I still ask for compensation/ refund.