Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,588 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They canceled my service with SmartLine and no one will help me with converting it to CONVERSATIONS. I cant login, and when I call they say they will call me back and no one does. Im losing money daily !!!
Business Response
Date: 11/30/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is using *********************** ********************** formerly called SmartLine, which is a mobile application that provides a second phone number for business use on their personal smartphone.
On November 4, 2023, our customer contacted our Care team for assistance with their Conversations application. We regret they had a negative experience with our Care team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our technical team has since connected with our customer and resolved the technical issue they had experienced. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* October 6th, 2023 transaction date * $419 amount charged * I did not authorize the charge but they said it was an auto-renewal; I called to get it refunded, but by the time I realized the charge from the credit card company GoDaddy stated "it is past the refund time frame."* I did call and that was the response * Before that, I tried twice to dispute the charge with my credit card company is still "awaiting a response from the merchant."* When I did call, ******* was **** - "well, that is what you agreed to when you signed up . . we aren't going to call each customer before charging the card." I said but you can't just e-mail my GoDaddy email when I haven't been able to use it for over a year. A letter or something could have been mailed or yes a call before charging over $400 after so long (BTW, I signed up 4-5 years ago and had gotten a new card - w/ a different 3-digit code on the back and new expiration date. So, I'm not sure how they were even able to charge it.*I even told him he could look at the account & see there hasn't been any activity in over a year - more like 2 or 3 *They are just unprofessional and are not willing to work with me to just allow **************** to reverse the charge.Business Response
Date: 11/29/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 26, 2020, our customer purchased a ********* ********** Email Essentials plan for a three-year term in a support-assisted transaction.
On September 16, 2023, GoDaddy sent a renewal notice informing our customer their expiring item would renew in accordance with their account settings unless additional action was taken.
On September 26, 2023, our customers M365 email plan failed billing due to their payment method being declined.
On October 6. 2023, our customers M365 email plan successfully renewed against our customers payment method.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.
GoDaddy provides its customers with full control of their renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers billing frustration, the email plan remains ineligible for refund. We encourage them to review and manage their account preferences to prevent further unwanted renewals. Instructions to turn off automatic renewal are provided in the Help article found at **********************************************************************;
We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 11/30/2023
Good afternoon and thank you for your response. There are 2 issues with the situation that makes it unique. 1) I had asked ***** (I believe her last name is ********), the rep who helped me initially sign up with GoDaddy, that I not be auto-renewed . . to cancel it immediately if she had to. She assured me that I would not be charged and that I was concerned it is good practice to periodically order a new card with a new number. This was a one-time transaction unless I contacted her or another representative. I specifically told her I did not want an auto-renewal because I knew it could cause issues in the future. She assured me that I would not be charged. To ensure that no charges would pop up from any company, I requested another card in May. It has not been used much because I no longer have clients or doing any business . . it's been at over a year.
I implore you to please reverse the charge & make an exception because if your company will see, I have not used the e-mail or anything else in over a year. I am the sole bread-winnner for my family, as my husband is a vet and disabled, we have 2 daughters 9 years old and 12. Christmas is around the corner . . I don't have $400+ to spend, especially with winter coming and high heating bills. Please please help.
***********************
Business Response
Date: 12/04/2023
Thank you for the opportunity to address our customers additional concerns.
Our office attempted to reach our customer by phone to discuss their experience and additional concerns. Unfortunately, we were only able to leave a voice message. Our office remains available to assist our customer and will look forward to addressing their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contacted Godaddy for email and hosting issues July - September and they would not resolve. We then initiated moving the service away from Godaddy. We prepaid for better service as they said it would fix our issue but it did not. They said we could get a refund - but to no avail - the president's ****** never fixed that as well.We are seeking a partial refund on the $1619.00 from October ******************************************************************************************************************* the thousands - but obviously they will not do anything on that - so we are just seeking a partial refund on the $1619 to make things reasonably right at this time.Business Response
Date: 11/28/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had been utilizing **********************'s shared hosting services for their website and email. In June, 2023, our customer was informed the ** address associated with their hosting and email services was blacklisted due to spam. Both our office and GoDaddy's ************* team worked to the best of our ability to resolve the problems experienced by our customer.
On July 28, 2023, per our customers account preferences, ********************** automatically renewed the hosting services in question for a one-year term in good faith to honor agreements with our customer.
On November 21, 2023, our customer canceled their hosting plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our Refund Policy, we have provided a refund for the unused months remaining on the canceled hosting plan.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Personally i want to say I appreciate the response and the assistance of the BBB to help resolve. This was an amicable resolution and i am very appreciative.
Regards,
*************************
Initial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can longer access my email address after it had been paid for one year. Godaddy refused to refund me for the 9 months I will not have access to the email address. I no longer have access to the domain because my card number changed so they ended up canceling my domain and requested $100 fee to turn it back on. I do not want to pay the fee and requested a refund for the email domain since I no longer have access to it. This person took back the domain and kept my money. ********* - Customer NumberBusiness Response
Date: 11/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 1, 2022, our customer registered a new domain name for a one-year term. On August 9, 2023, they purchased an Office 365 email plan for a one-year term and created an email address associated with the domain.
On October 1, 2023, per our customers account preferences, we attempted to automatically renew their domain for another one-year term, however their payment method was not able to be processed. As a result of the failed billing, their domain was placed on hold, which disabled their email account.
On November 20, 2023, our customer contacted our Care team and received a quote to renew the domain and get the email address working again. Our customer decided not to renew and requested a refund of the email plan instead. Our Care team properly advised that the email plan was no longer eligible for a refund, per our Refund Policy, available here:
***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 27, 2023, our office connected with our customer to address their concerns. They have decided to allow the domain to lapse and will be utilizing the email plan to create an email address associated with a different domain.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of this year, I paid for a domain and a plan for a website on go daddy.com. In July it was a mix up and in august the same problem occurred on me paying for the plan that goes with the domain. I paid for it again both the website and the plan. I purchased business cards and placed the name of my website on the cards because the website was live in preparation for a paid speaking engagement. It took me hours to put all of the information on this site. I am a presenter and have already conducted one presentation. On 11/20 I wanted to put more information on my site and once again it was gone. Go daddy reps seem to get confused with customers paying for the domain and then the plan. They also have the free site for about seven days until you select a plan and this is where the confusion lies. There is no way I would purchase business cards and then do a presentation this past September if my site was not live. So once again the suggestion is to yet again pay for the same plan I have paid for two previous times in order o correct the issues am on disability on a fixed income and I can Ill afford to pay extra expenses. I want to be compensated for their errorBusiness Response
Date: 11/26/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer built their website using a free trial of GoDaddys Websites + Marketing (W+M) plan. W+M is a do-it-yourself website builder platform that allows customers to build a website. After the 7-day trial period, customers need to upgrade the plan to a paid version if they wish to continue using the product.
After building their site, our customer was inadvertently sold a new W+M plan by our Care team instead of upgrading the trial version.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 26, 2023, this office connected with our customer to address their concerns. During this interaction, they were provided with refunds of the W+M plans they were sold as well as a full year of the correct W+M plan at no cost to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is preventing me from transferring a valid email that doesn't expire with them until next year.Business Response
Date: 11/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized ********* Email Essentials (M365).
Between November 19, 2023, and November 21, 2023, our customer contacted our ******************** to request assistance with moving their M365 mail to a new provider. This process involved removing or defederating the domain from GoDaddy as an M365 email provider. On November 21, 2023, GoDaddy defederated the domain names in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having a log problen with my GoDaddy account. ********************** will not allow me to access my account to manage my intellectual property (registered domain names) I own, and that GoDaddy is hosting. GoDaddy phone representatives have on three separate occasions within the last week promised to have a manager call me to discuss options to re-access my account to manage my property, but no one from Godaddy has attempted to contact me to resolve this issue. During this time lack of access to my account has resulted changes to some of my domains which are not to my liking. This is terrible customer service, and in reviewing similar complaints I see hundreds of other customers having the same problem. Godaddy's boilerplate response and defense to these complaints is to state that customer agreed to terms of service, and that they have dealt with customers in good faith. Godaddy has NOT dealt with me in good faith, and has promised, and failed, to contact me to resolve this issue. I need access to my account, and have exhausted all options except to file this complaint.Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 30, 2023, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.?
On November 8, 2023, they contacted GoDaddy's ************* team and were correctly advised regarding the process to remove 2SV from their account. Our process allows customers to remove the 2SV from their account, which may be viewed at *************************************************************************.??
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' situation, we encourage them to continue to work with our Account Recovery Team to gain access to the account in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 11/24/2023
The response from GoDaddy is incorrect. Their customer care team advised I would receive a phone call from a manager to discuss options for accessing my account other that the one provided at ************************************************************************* which requires me to upload and send a photo of my government issued picture ID which in my opinion is risky. I have never been asked by any company to send a photo ID for identification purposes. GoDaddy has recently had large scale data breaches in which customers logins, source code, and more were accesses by unauthorized party's. I am requesting an alternate option to regaining access to my account and my intellectual property. GoDaddy's account recovery team has NOT reached out to me to assist in regaining access to my account, and therefore has not upheld it's agreement to assist on this matter.Business Response
Date: 11/27/2023
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers frustration, we stand by our previous response. Our customer has been appropriately advised regarding contacting our Account Recovery Team (ART) to remove Two-Step Verification from their account. Instructions can be found at this link: *************************************************************************.?
As our customer has yet to communicate with the ART team, they should submit the required form and work with the team to regain access to their GoDaddy account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $69.99 incorrectly by GoDaddy. I requested a refund through their chat service to my bank account and the representative said they would process it and it would take 3-5 days. This was on November 2, 2023. I am doing another chat today, 11/17/23 and have attached it below.Business Response
Date: 11/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 1, 2023, our customer purchased ********** ***************** (DBS) via an online transaction. This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration. One hour later, they contacted our ************* team to cancel and request a refund of their DBS purchase. That refund was processed as an In-Store credit.
On November 10, 2023, our customer manually renewed their website for one month, using a portion of their In-Store credit.
On November 17, 2023, our customer requested to cash out the remaining in-store credit balance. Unfortunately, our request to return funds to their original payment method was declined by their financial institution.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office attempted to connect with our customer to begin the process of issuing a physical check to cash out the remaining balance of their in-store credit. To begin this process, they can contact this office by emailing ************************************************ we will also remain available to discuss any future concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 11/22/2023
I was told originally in my first correspondence on 11/7 that my funds would be refunded to my card. My bank did NOT refuse the refund. I was then told a check was mailed out on 11/17. Was this incorrect? This is an unsatisfactory way to treat a new customer.Business Response
Date: 11/28/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response that their financial institution declined our request to return funds to their original payment method.
In addition, we regret any miscommunication on November 17, 2023, that led our customer to believe that a check request had been submitted to refund the remaining balance of their November 1, 2023, transaction. Furthermore, this office will be happy to begin the process of issuing and sending such a check once we receive our customers confirmation, including their name, physical address, and phone number. They can send this information to this office by emailing ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed a total of $2,399.52 for Go Daddy services via an auto renewal. I NEVER authorized an auto renewal for my account. Since this appears to be a yearly renewal I was not billed last year for any services however I was wrongfully billed this year and I did not authorize the transaction. I called the company, however it appears that the person I spoke with are not authorized to do anything and I was told I could not speak to a manager and had to wait 24 to 48 hours for a manager to call me back. I want a refund of the money they took and I no longer want any services from this company. I believe this is fraudulent since I never authorized and there does not appear to be a way to cancel this service.The initial credit card that was used when I did use their service in 2021 was expired so I do not even know how they got updated information on my account.Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2021, our customer purchased a one-year subscription to GoDaddys *** Services plan, which assists customers with improving their online search engine rankings.
The plan should have renewed in 2022, but due to an unexpected billing glitch, the renewal never happened and the plan remained in our customers account for a year at no cost to them.
On November 17, 2023, the plan automatically renewed for another year, and our customer contacted the *** team later that same day to request a refund. Their request was escalated to one of the supervisors on the *** Services team, and they called our customer on November 20, 2023 to help cancel the plan and issue a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office can confirm that the *** plan has been cancelled and a full refund has been processed. Our customer can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged two times for my domain renewal and when I confronted godaddy they told me too bad that their hands were tied. I believe I am owed a refund but they refuse even though they admit the mistake. Bad businessBusiness Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 9, 2022, our customer purchased a domain name for a one-year term via online transaction.
On November 16, 2023, our customer, or an authorized user of their account, renewed the domain in two separate purchases for two-year terms via online transaction. Following these purchases, they contacted our ******************** to request a refund for one of these transactions. During this interaction, our staff properly informed our customer the domain would need to be deleted from their account before a refund could be issued in accordance with GoDaddys refund policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, unfortunately, GoDaddy does not have the ability to remove time from a domain.
As a courtesy and a one-time exception to our refund policy, we have issued a full refund for the second transaction. We ask that our customer please allow 5-7 business days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyCustomer Answer
Date: 11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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