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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,664 total complaints in the last 3 years.
    • 696 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 7, 2023, I initiated a domain transfer from Bluehost to GoDaddy.com. The order number was **********. I paid ***** for the domain transfer and full domain protection. I received a confirmation email from GoDaddy confirming the order. That same day, I received an email telling my order was put on hold. It read "Your domain, freetheideas.com, was only registered for the first time on August 28, 2023. Domain names cant be transferred until 60 days after the initial registration.Dont worry: we'll keep your transfer active and process it on October 27, 2023 instead. We'll email the administrative contact ******************* at that time to get their approval.Please do not try to re-order the transfer. If you need help, contact us at *****************."I never received an email from GoDaddy.com on Oct 27, 2023 as the email mentioned.On March 14, 2024, I reached out an asked about the status of the transfer. After discussing the matter with a representative, I received a response that they will start the transfer again and "Please wait for 5-7 days. As it take time in processing."On March 24, 2024, after the transfer had still not completed, I reached out to ask about the status. This time I was told I needed to contact ******** to get them to reinitiate the transfer which was different from what I was told on March 14. Specifically, "Tthere is no issue from our end. You have connect back to blue host and ask them for the details about transfer."I contacted Bluehost to reinitiate the transfer. I contacted GoDaddy again on March 26, 2024 with this information and this time I was told "I have checked the details and the order is canceled and It is out of refund policy also because it is very old order. To transfer r the domain to Godaddy you have to pay the domain transfer fee again and then you can transfer the domain to godaddy."Given that I was never contact as originally indicated, I should not be subject to paying a new domain transfer fee

      Business Response

      Date: 04/02/2024

      Thank you for the opportunity to address our customer's concerns.
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
      On September 7, 2023, our customer purchased a domain transfer to bring their domain to GoDaddy from a different registrar. The domain transfer failed due to a sixty-day lock.
      On October 28, 2023, we attempted to transfer the domain but were unsuccessful due to an invalid authorization code. Our customer was informed via email we would attempt a final time in thirty days.
      On November 28, 2023, we unsuccessfully attempted to transfer the domain and the domain transfer was cancelled.
      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.            
      We have connected with our customer and provided a refund for the failed domain transfer.
      Thank you again for the opportunity to address the concerns presented by our customer.
      Kindest regards,
      ********
      Office of the ***** GoDaddy

      Customer Answer

      Date: 04/02/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      While this does resolve the complaint, the response from GoDaddy indicates they attempted to reach me to fulfill the service. I have checked all my email folders and can confirm I never received this message.

      In either case, I appreciate that they have issued the refund and this resolves the complaint from my point of view.


      Regards,

      *****************************

       


    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      was quoted one price and charged 3 times as much

      Business Response

      Date: 03/28/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On March 25, 2023, our customer registered multiple domain name registrations for a one-year term via online transaction.  They also added Full Domain Privacy and Protection to the domain names, which is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names with this service cannot be canceled or transferred until the protection is downgraded. The steps to downgrade may be viewed at: ********************************************************************************.

      On March 26, 2024, per our customer's account preferences, ********************** automatically renewed the domain names and corresponding protection services for one-year in good faith to honor agreements with our customer.

      ********************** sent renewal notices prior to the transaction, including on February 24 and March 20,2024, informing our customer the expiring services would renew in accordance with account settings unless additional action was taken. These notices also included the correct cost associated with each service renewal.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      On March 26, 2024, following the renewal transaction, our customer contacted our Care team to dispute the fees.  They were correctly informed of the transaction details during the interaction.  

      Should our customer desire a refund for the renewal transaction, the services would require cancellation in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy.

      Thank you again for the opportunity to address the concerns presented.


      Kindest regards,

      ************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GoDaddy charged me $289.67 on March 15th. They were suppose to only charge me $22. I called the ***** number on March 15th. Requested a refund. I called twice that day as I didnt receive an email showing the refund. The third time I called I was emailed a receipt showing the refund and it would take 5-7 business days. Today is 7 business days. When I called them a supervisor named *** told me it was processed as of yesterday. The 25th. And they are making me wait again for my money. Buyer beware! I will never use this service with them again. And I recommend no one else does as well. This is my money they fraudulently took from me. Now Im fighting to get it back :(

      Business Response

      Date: 03/30/2024

      Thank you for the opportunity to address our customer's concerns.
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
      On March 15, 2024, our customers Websites + Marketing premium renewed for one year per their account preferences. Our customer contacted our Care support team this same day and a refund request was submitted.
      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.            
      On March 25, 2024, the refund request was approved. We ask that our customer please allow five to seven days from the day of approval for the refund to fully process and be credited back to their payment method.
      Thank you again for the opportunity to address the concerns presented by our customer.
      Kindest regards,
      ********
      Office of the ***** GoDaddy

      Customer Answer

      Date: 03/30/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************************

       
    • Initial Complaint

      Date:03/25/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 26, 2023 ************************************* ********************* was my sales representative. She agreed to build, host and perform SEO for a large website. I have had **************.com for many years. I had another company doing this work, but ****** assured me that GoDaddy could build a new site at a good cost. GoDaddy promised to build a site over 40 pages. The site would include individual city pages in my surrounding area, with individual pages for each practice area of law such as: personal injury, car wrecks, wrongful death, etc. About a week later, I got an email from GoDaddy regarding the wrong account (this isn't my account number or domain) ********************** Customer ID# ******** Customer's Domain black-diamondcar.com I called ******, and I emailed her. She never returned my calls or emails. Eventually, another GoDaddy employee, ******, contacted me. ****** told me that GoDaddy only does SEO and doesn't build sites at all. I told ****** that I need the new pages built. That is the whole point of our agreement. ****** was nice and apologized, but there was nothing he could do. I called and complained. I emailed ******. No response. Eventually, I gave up and had to go back to my old company. I am an attorney, and I am too busy for this.About ten months later, I saw that GoDaddy has set my "SEO Plan" to auto-renew! You have got to be kidding. So, I logged into my account and tried to disable it. Their website will not let me. I had to call in to GoDaddy. I talked to a representative, but he couldn't cut off the auto-renew. He said that he would have Dallin call me. LOL. In a nutshell, this was a bait and switch. I intend to file suit or file an arbitration claim if I am bound by one. Avoid GoDaddy.

      Business Response

      Date: 04/08/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On July 26, 2024, our customer purchased **********************'s Search Engine Optimization (***) services, which assists our customers with optimizing their website for Search ************** *********** purchased by our customer does not include a website to be built; the *** team does not construct websites.  That team may add a new page to an existing website, dependent upon key words being used.  Review of this interaction does not support our customers claim of a new website being built for them.  

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      A member of GoDaddys *** team has connected with our customer to address their *** concerns.  Additionally, the automatic renewal preference associated with our customers *** services has been disabled as they requested.  
      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:03/25/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly tried to cancel my web domain services provided through godaddy.com. I have tried canceling through my account settings but am unable to. I have tried contacting customer service through email and phone but cannot get a response. Go daddy continues charging me monthly fees for service I no longer use or need.

      Business Response

      Date: 03/28/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, found at ***************************************************.

      On March 25, 2023, our customer registered a domain name for a one-year period, including Full Domain Privacy and Protection. This premium, add-on service, provides proxy contact details in a domain's WHOIS information and protects against cancellation, expiration, or transfer. Domain names with this cannot be canceled or transferred until the protection is downgraded. The steps to downgrade may be viewed at: ******************************************************************************** .

      They also started multiple Websites + Marketing (***) plans, which is a do-it-yourself website builder platform to build websites.

      On February 24, 2024, we emailed notices to inform them that their products would automatically be renewed, unless action was taken. We provide customers with full control over their renewal preferences. They may, at any time, modify those preferences. Instructions to both turn off automatic renewal and cancel a service are provided in the Help article at *****************************************************************.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our Care Team is available 24/7 to assist our customers regarding their GoDaddy account; including billing and can be reached at ************, or at *******************************************; for live chat. Our records indicate our customer has not contacted our team for assistance prior to submitting this complaint.

      We recommend that they follow the instructions within the articles referenced above to manage their products and services. Should they require additional assistance, our Care teams are standing by to help.

      Thank you again for the opportunity to address the concerns presented.

      Kindest regards,

      ************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 03/28/2024

      I have reviewed my email including my junk folder and I did not receive ANY notification from this business in February 2024. I was not aware this subscription automatically renewed and if I were aware I would have declined the renewal. I have attempted to call this company on numerous occasions to cancel But am unable to reach customer service. I want to cancel any and all business with this company. 

      Business Response

      Date: 04/02/2024

      Thank you for the opportunity to address our customers additional concerns.

      As previously stated, GoDaddy began sending email notifications on February 24, 2024, to inform our customer of products within their account that would automatically be renewed unless action was taken.

      While GoDaddy sent notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.

      On March 26, March 30, and April 2, 2024, per our customer's account preferences, ********************** attempted to automatically renew the services in their account in good faith to honor agreements, however, our customer's financial institution declined payments.  

      At this time, GoDaddy has been unable to renew our customer's services.  The only successful transaction within their account was when our customer initially purchased their services on March 3, 2023.

      Instructions have been provided to our customer to both disable the automatic renewal preferences and cancel their services.  Additionally, should they desire to close their GoDaddy account, instructions to do so are within the Help article at **************************************************************.  

      Our records still indicate our customer has not contacted our Care team for assistance. If they require assistance with managing their services, GoDaddy's Care Team is available 24/7 at ************, or at ************************************** for live chat.  

      Thank you again for the opportunity to address the additional concerns presented.

      Kindest regards,

      ************
      Office of the *** GoDaddy
    • Initial Complaint

      Date:03/24/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2 emails from GoDaddy asking me to verify my email. I decided to delete and cancel my account as I never used it.Then when I tried to verify my email so I could cancel, Go daddy has to send a verification code, yet this email was never able to get to my email. Somehow, this verification code email could not get to me. How ridiculous! Its been over 12 hours, a half day, and I am still trying.

      Business Response

      Date: 03/28/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On March 22, 2023, our customer purchased a domain with Full Domain Protection for 2 years. Full Domain Privacy and Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.

      On March 23, 2024, our customer contacted our Care Staff to downgrade their domains protection plan but could not receive the authentication emails we were sending. Our agent walked our customer through adding the domain to their safe sender list, but our customer said they were still not receiving the emails. Our records show that the emails were being sent from our system to our customers desired email address. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office empathizes with our customer and has connected with them. We will continue to work with our customer to remove the Full Domain Privacy and Protection.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      Mat T.
      Office of the ***** GoDaddy

      Customer Answer

      Date: 03/29/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

      Thanks to all.

       


    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monthly reoccurring payments on two separate debit cards, one of which I canceled my subscription. The other I was registered with a domain for a year supposedly but unexpectedly lost all contact? I'm being charged repeatedly $39 here, $39 there and two separate cards totaling over $2500

      Business Response

      Date: 03/27/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On both June 21 and July 28, 2023, our customer created ********************** accounts and purchased products and services within the accounts via online transactions.  Per our customers account preferences, ********************** automatically renewed services within their account to honor agreements with our customer.

      Automatic renewals are discussed in detail within the agreements our customer had acknowledged.  ********************** provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      GoDaddy's Care Team is available 24/7 to assist our customers with any aspect of a GoDaddy account; including billing concerns and merging accounts together if desired, and can be reached at ************, or at *******************************************; for live chat.  Our records indicate our customer has not contacted our Care team for any assistance prior to submitting this complaint.  

      We also encourage our customer to review and manage their account settings to prevent further unwanted renewals. Instructions to do so are located in the Help article at *****************************************************************************

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:03/23/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd like to report GoDaddy for potential Domain Front Running, Bait-and-Switch, and unfair practices. As a long-time client, I've faced unresolved issues. On March 23, 2024, at 7 am EST, I added www.dunya.ai to my cart for PKR ***** (2-year registration). At checkout, the domain vanished from my cart. A back navigation showed it missing, and a re-search marked it as "premium" at PKR *******. **************** cited a "technical glitch," and my cart oddly showed www.unya.ai, an unadded domain, now at a premium. Despite reaching out to management, I received no useful info. This incident hints at possibly widespread unfair practices that demand immediate investigation for public interest.

      Business Response

      Date: 03/27/2024

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      Based on the documentation provided by our customer, we have confirmed the domain name they referenced was not available for registration on the date of their searches.

      According to a public WHOIS lookup, the *** domain name in question was and is registered through the Registrar NameCheap - **************************. Our customer can confirm this information and more through the domain name Registry WHOIS lookup located at *******************************. Furthermore, GoDaddy has no affiliation with its current Registrant or any associated business.

      To further clarify our position, domains are sold on a first-come, first-served basis. GoDaddy does not and has never participated in the domain name "Front-Running," which is the practice of registering domain names after a registration search is done to profit from the domain.

      GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is unavailable for registration, we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is, in fact, already registered shows as available for a new purchase registration.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with our customers' frustration, they were not charged for the domain name in question.

      Thank you again for the opportunity to address the concerns presented by our customer.
       
      Kindest Regards,
      ****
      Office of the *** GoDaddy

      Customer Answer

      Date: 03/27/2024

       Hi - firstly, thanks much for helping me resolve this

      i'd like to make sure that is case - and have been asking same of godaddy

      As mentioned earlier, i was able to buy /ad to cart the domain name at regular price - it was only when i was going to pay that it disappeared from my cart suddenly - and then they added unya.ai instead without my consent, instead of dunya.ai - this is quite shady

      Since the domain name was readily available at godaddy auction, im thinking it must have been listed with them previously - hence it wa sin their system alreday

      Anyways, to clear this confusion, i'd like to know when the domain name had been listed on godaddy auction for sale - and if it was already listed with them, how could the offer it for sale ? and their excuse that they could not know if was already registered, dont make sense as it was readily available on their own site at auction for sale

      So they need to clear his out by addressing my two queries

      1. are domain names available on their auction not listed for sale ? is it a random thing ??

      2. what date was the domain name listed with them for sale

      3 Can they explain after cheking my cart history and confirm my claim, what exactly happened

      Although its difficult to digest right now,i am willing to give them benefit of doubt and consider this a true error - would have, ha dtheir customer services rep. answered these queries right than instead of acting shady

      Thanks much am Looking forward

      *****

       

      Business Response

      Date: 04/01/2024

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. GoDaddy Auctions is a service provided to help facilitate the buying and selling of currently registered domain names, where GoDaddy provides a venue and transaction facilitation process. GoDaddy is not the owner of the domain names listed on the Auctions website.

      The domain in question was listed for sale by a third party as an offer/counter offer with GoDaddy Auctions. However, our records indicate that our customer placed a counter offer bid on the domain and added the domain to the cart at the buy it now price. However, they did not complete the buy-it-now transaction. This process can be reviewed in the following article: ******************************************************************************************************

      Our customer can review their offer within their GoDaddy Auctions account dashboard, as shown in the following article: *************************************************************************************************

      Furthermore, the secondary domain was added to their cart in an attempt to troubleshoot their concerns by our staff during their phone interaction.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      ****
      Office of the *** GoDaddy

      Customer Answer

      Date: 04/04/2024

       Hi again - the more replies we are getting from Godaddy, more i am convinced they are involve din this

      And that it is case of malpractice - scamming

      their claim that i made an offer in am offer/counter offer deal is totally false - i request them to prove this

      I added the domain name to my cart - same as every other domain - it was available same as all other domain names and NOT listed for auction

      After adding to cart i immediately opted for checkout and was prompted to the payment page - and than it suddenly disappeared

      Also i never had any phone conversation with any of Godaddy representative .. my only communication was via text/chat- i asked the customer service rep. to check the whole transaction and share details with me - they admitted to me that same had happened

      And that it was a "technical glitch"

      Which it could have been - and that is what i have been asking for - but with each correspondence its getting clear hat it was snot a glitch but they intentionally took the domain name from my cart and jacked up the price ten folds to profit from it .

       

      So once again, i would like to ask

      1. For the date this site was listed on GoDaddy for sale - for the offer/counter offer .. with proof

      2. Proof of the said phone conversation that they have mentioned

      3. Proof that i was involve din the offer/counter offer - that it was i who did not execute the transaction as they have mentioned - and that it was not taken out due to some "technical glitch" as claimed by their associate

      This is the information i have been asking for - its quite simple, and i only ask cause there is this issue - connected to how they conduct business ..

      T clear things it should not be a problem - please ask them to share so we can rest this here and save us all form this back and forth

       

       

       

       

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our accounts had expired and we needed to renew them. I called GoDaddy to pay for the renewal. The supervisor took my bank information along with my home address to pay for the three email addresses under the one domain. When we tried to get into the main email, the person reset the password and sent the reset to my mothers account but actually reset my mothers account instead. We did could not find where we had the password for my mothers email so we could not reset the password. When it came time to get into two of the email addresses, I was told that since I did not have the pin number it was a security issue and they could not help me. I explained that my father passed away and that my mother was the executor of his estate. The supervisor said that my mother would need to send in the death certificate, executor paperwork, and ID in order for my mother to take over the account from my father. The supervisor said that it was a security issue without this paperwork. It was not a security issue when they changed the banking information and the address connected to the banking information. That took the supervisor less than five minutes to take my money but not willing to help get my mothers email up and running. My mother's banking information and her doctors information are all tied to her email. We uploaded everything in the system like they asked but today GoDaddy said that they could not help us because we used my mothers email on the paperwork. My mother only has one email which is her godaddy account. We have paid good money for this account and our own domain. GoDaddy took our money quickly but is not willing to help us to regain two of the emails.

      Business Response

      Date: 03/25/2024

      Thank you for the opportunity to address the complainants concerns.

      Upon conducting business with GoDaddy, our customers must acknowledge and accept our agreements, found at ***************************************************.

      The complainant has identified themselves as the child of the account holder and is attempting to gain access to the account in question. While we empathize with their situation, GoDaddy has an established and vetted process to gain access to an account after the death of an account holder, details related to this can be found at this link: ***********************************************************************************************************************;

      We also see that the complainant is currently in communication with our Account Recovery Team, and we suggest they continue working with them.

      Thank you again for the opportunity to address the concerns presented by the complainant.

      Kindest regards,
      *************************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to renew 2 of my domains and godaddy is basically holding the domain names hostage. The domains expired in February and instead of Godaddy releasing them they are continuing to hold them and demanding a $260 redemption fee on top of the renewal fee. This is an unfair practice! They claim they are holding them to help the business owner because they know people sometimes forget to renew domains however this is not helpful. All it does is prolong the amount of time I have to wait to buy my domain again at a low price of around $11.99 per year. If they wanted to be helpful, they would send out an email specifically explaining that a redemption fee will be added. But they dont explain it, of course. They keep it concealed until you attempt to checkout. Then they tack on a ridiculous redemption fee. I want the redemption fee waived or my domain names released Asap.

      Business Response

      Date: 03/25/2024

      Thank you for the opportunity to address our customer's concerns.
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

      On February 4,2011, our customer registered two domain names for a one-year term via online transaction.

      On February 4, 2024, per our customer's account preferences, ********************** attempted to automatically renew the domains in question in good faith to honor agreements with them, however, their financial institution declined payment.  

      GoDaddy sent notifications to our customer on February 17, February 22, and March 11, 2024, indicating action was required by them to avoid product cancellation. 

      On March 21, 2023, they contacted our ************* team regarding the process to redeem and expired domain name, and we properly advised, that ss they did not renew the domain in a timely manner, it became subject to a redemption fee, as outlined in the following help article:  *******************************************************************************. regarding our redemption process. They elected to not redeem the domains at that time.

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.


      Ultimately account management is a customer responsibility.  While ********************** sent multiple notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. 


      As a onetime courtesy, we have redeemed and renewed and redeemed the domains in question for an additional year at no cost, all future renewals and redemptions will be in accordance with GoDaddys Terms of Service. 


      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,
      *************************
      Office of the ***** GoDaddy


      Customer Answer

      Date: 03/25/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* Milan

       

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