Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,587 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec. 3, 2023 we received an email from GoDaddy informing us that our domain had expired on 11/29/2023. On Dec. 5 we called to have it renewed, however when we provided our customer number we were told that was not a valid customer number. This customer number was given to us in a confirmation email from GoDaddy dated 11/29/2013 when we renewed the account. We were then told that the Account Recovery Team would get back with us. Two days later they emailed us asking for color ID of the account holder, we sent the persons ID that was listed on the 2013 email and the 2023 email, we were told that was not the person they had on file. The person or persons they had on file are no longer here, they have gone out of business and the employee they had is no longer with us and has been gone for 10 years. We explained that I was the owner, I sent proof, ID, Federal ID number, Corp. Minutes. They acknowledged that I had sent adequate proof of ownership of the company but since I was not the registrant owner of the domain I would need to open up a new account, once that was done they could transfer the domain. Let me interject, the email received on Dec. 3, was sent to ******************* and it referred to her as the "registrant owner", It was her photo ID that was sent to them originally... Now we have the domain back but they have deleted our website and told us that websites are deleted if the domain is not renewed in 30 days. Thirty days from 11/29/23 would be 12/29/23. We have been going back and forth with GoDaddy since Dec. 5, the *** ***** takes at least 48 hours to respond to you via email, and email only, they do not have a number you can call. Their **************** are call centers all over the world, you never speak to the same person and they will not let you speak to a supervisor, I was told once they did not have supervisors and another time the supervisor was on another line with a customer. This has been a nightmare. Their customer service is terrible, everyone we talked to there told us something different. Meanwhile my business has been offline and no emails.
Business Response
Date: 12/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Customers who do not have access to or cannot remember their GoDaddy account login information can reset their password via the email address associated with their account. In situations where the designated email address is no longer accessible, we have a process that requires account holders to submit to GoDaddy a request to update their email address along with proof of identity. The process can be viewed at the following link: ***************************************************************************************************************;
On December 13, 2023, our customer provided the requested documentation, and their domain name was moved to an account they control.
On December 14, 2023, our customer emailed our Account Recovery Team to request that GoDaddy provide them with the content associated with their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Unfortunately, the website hosting their content did not reside with GoDaddy, but a public search shows that it was hosted with Nitirety.com. We suggest our customer contact that provider to discuss accessing their content.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***********
Office of the ***** GoDaddyCustomer Answer
Date: 12/19/2023
i tried to access the the site that Godaddy referenced and it is invalid, however i did access ICANN as well as Whois and both registration look up sites have GoDaddy listed as our Registrar, and it is my understanding that the Registrar is usually your website host. I can not find the host mentioned by GoDaddy on either listing. I will be glad to email GoDaddy and the BBB copies of what I found.
Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response, and contrary to our customer's understanding, ********************** is not the hosting provider for the domain in question. Furthermore, GoDaddy has no control over content residing with their hosting provider.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got approved for a credit card machine for our business. GoDaddy then said that they were closing our account due to certain risk factors. Our company has been in business for over ***************************************** the community. GoDaddy is holding money that is rightfully ours and said that they could not give it back to us for up to 90 days. Need your assistance.Business Response
Date: 12/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between November 9, 2023, and December 11, 2023, our customer set up two separate merchant accounts with GoDaddy Payments. GoDaddy Payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers transactions were flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.
Our customer was unable to provide sufficient documentation and on December 7, 2023, and December 13, 2023, they were informed GoDaddy Payments would not be able to provide services to them due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our customer was provided with the option to refund their customers, in order to make alternative arrangements to process the payment with another provider. Alternatively, they may choose to place the funds on a 90-day reserve to cover any disputes or refunds on their merchant accounts, after which the funds will be paid out to their financial institution. We encourage our customer to continue working with our Verifications Team to resolve their concerns.
Thank you for the opportunity to address these concerns.
Kindest regards,
******************
Office of the *** | GoDaddyInitial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 6, 2023 I was charged $286.57 for a domain that does not exist and hasn't for several years yet even though I cancelled by phone 9/22 I was auto renew charge 9/23. The domain is www.humorhorizons.com as as you can see it does not exist and hasn't for a couple years. When I asked for a refund on the unused account I was told it was past 30 days so nothing can be done. Additionally they will not cancel and pro-rate the rest of the year, which I find unprofessional and unacceptable. Account # is ********Business Response
Date: 12/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 6, 2015, our customer hosting plan for a one-year term in an online transaction.
Per our customer's account preferences, ********************** automatically renewed the hosting plan in good faith to honor agreements with them, most recently on September 6, 2023.
GoDaddy sent notifications to them on August 27, 2023, informing them the expiring item would be renewed per their account settings unless action was taken. GoDaddy gives its customers complete control over billing and renewal preferences, as account management is a customer's responsibility.
On December 12, 2023, our customer contacted our *********** for assistance canceling their product and receiving a refund. Our staff canceled the product within the account. However, a refund was not submitted as the product in question was outside GoDaddy's Refund Policy. During this interaction, our customer requested a refund and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to discuss their concerns. Unfortunately, we were only able to leave a message.
We remain available to offer assistance and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 12/17/2023
the point that this domain has not existed for many years was never mentioned, so godaddy was paid for years for doing nothing. I do acknowledge that what they responded is true and in their policy, I was just hoping for better consideration and human touch so am disappointed.Initial Complaint
Date:12/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to use GoDaddy as my Point of Sale Provider. I have used them for my website since 2016. They processed my sales for my book no problem for a book fair. I used GoDaddy for an invoice for my first workshop for $4500.00. GoDaddy Collected the money and informed me afterwards that they were cancelling my point of sale service for suspected fraudulent activity. This is based on the same website I have had with them since 2016. They promised to release the funds on December 6th to my bank but they have not and will not get back with me.Business Response
Date: 12/18/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
On October 7, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the following GoDaddy Help article: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 12, 2023, the GoDaddy Payments Team notified our customer that the funds in question were released. We regret any inconvenience experienced by our customer.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My two factor authenticator was not updated from my last phone and I am unable to authenticate my account. Despite providing ample information, documentation, and ID for my business (acceptable for both my state attorney and my bank but not for Go Daddy), the company refuses to assist me to resolve this problem. I have asked that all recurring charges be suspended and my account closed, however they just ignore my requests.Business Response
Date: 12/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 19, 2021, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On January 24, 2023, our customer connected with our Care Team for assistance accessing their account. Our Staff correctly informed them of the process to remove 2FA, which can be found here: ***********************************************************************.
Between January 24 and December 12, 2023, our customer submitted multiple requests to our Account Recovery Team (AR) in an effort to remove 2FA from their account.
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
While we empathize with our customers' frustrations, GoDaddy has a vetted process to remove 2FA. In addition, GoDaddy takes account security very seriously, and our AR Team actively responded to our customer with requests for legible documentation.
On December 12, 2023, our AR Team disabled the 2FA from our customer's account. We recommend they set up 2FA again and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: ***********************************************************************.
We encourage them to review their personal information on their My Profile page to prevent this from happening. Instructions can be found at the following link: ********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WE HAVE SMARTLINE ************ ( MAIN BUSINESS LINE ) IT HAS BEEN OUT FOR A WEEK WITH NO RESOLUTION GODADDY DOESNOT ANSWER CALL WAIT TIME ID **** MIN THEN TIMES OUT YTHEY ARE AWARE OF THE ISSUE AND REFUSE TO RECTIFYBusiness Response
Date: 12/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 15, 2023, our office connected with our customer via phone. During this interaction, our customer confirmed that everything was working properly.
Should our customer experience any issues in the future, they can contact our office and well remain available to assist them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer with ******************** over a decade. Years ago this company changed ownership and its been downhill since. I have lost so much time and money due to their employees being outsourced and not fully capable of understanding Americans. I am calling for basic issues that can be resolved with efficient employees. However, this has not been the case. In the past month Ive spent 16 hours collectively on the phone with Godaddy. They cant assist me. They disconnect calls. They provide inaccurate information. They dont follow up. They stop responding to chats and messages. Ive removed most of my paid services, however one in particular can not be moved for professional reasons. So I have to tolerate their insubordination. Frustrated is a mild expression of what I feel. Its unacceptable that I have to involve a third party company to assist me with basic customer service issues. I would not recommend new business owners to use Godaddy. Although I am responsible for dozens of referrals this company is not the same and may cost you a ton of time and money.Business Response
Date: 12/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has contacted *********************** Care team on several occasions regarding various products and services they subscribe to. During each interaction, our ************* team has attempted to assist our customer to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As an international company, GoDaddy has ************* centers around the world available to help our customers with a wide range of technical issues 24/7. We sincerely appreciate our customers feedback regarding our service levels and will ensure their concerns are fully reviewed by our Care Managers to identify opportunities for improvement. GoDaddy strives to offer the best service levels in our industry.
This office has since connected with our customer to discuss their concerns and will continue working with them in an effort to find an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 08/10/23 we were charged $32.97 on our credit card. We do not do business with GoDaddy and have not for several years. At least one or twice a year I have to fight them for a charge. I do not have any information on this account anymore, they will not do anything for me without a pin#which I do not have. The IT guy that worked for us at the time is no longer with us and not available to reach out to. GoDaddy has a community of people online that they do this to. I am tired of fighting with them.Business Response
Date: 12/13/2023
Thank you for the opportunity to address the complainants concerns.
Based on the information provided by the complainant GoDaddy has not entered into any agreements or relationship with them.
Furthermore, based on the information provided by the complainant, any refunds they are requesting would be outside of GoDaddys Refund Policy, which can be reviewed at this link: *****************************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 12/14/2023
after further auditing due to an employee exit, I have discovered that GoDaddy has been charging us monthly. Several years ago after an IT employee left I went thru this with them and now they are charging us again. I have no contract with them. They send no receipts. They will not help me over the phone because I have no pin number because I know nothing about this account.
I beg for someone to intervene so they stop charging our credit card. We do not use GoDaddy and have never used GoDaddy.
There is a big community chat on the internet where they do this to people and they must stop.
Please help.
Thanks.
Business Response
Date: 12/15/2023
Thank you for the opportunity to address the complainant's additional concerns.
We stand by our previous response.
While we empathize with the complainant, any refunds they are requesting would be outside of GoDaddys Refund Policy, which can be reviewed at this link: *****************************************************************. We suggest the complainant contact their former employee to resolve their concerns. If they cannot amicably resolve the matter with their former employee, the complainant may consider addressing their concerns with their financial institution.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:12/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain on Wednesday, August 23, and since then, I have never been able to use it. I called GoDaddy support several times and chatted on their website with a representative for hours and hours, but they failed to resolve my issue. I asked them to refund my money back, but they didn't. Godaddy just took my money and never provided the service I had paid the money for. Godaddy service is now the worst ever; they are hiring people for cheap money from countries where the wages are meager to save dollars, and the staff is unprofessional and ridiculous. They know nothing, but still, they try to make a fool and waste hours on the chat.Business Response
Date: 12/11/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 11, 2022, our customer purchased a new .IT domain registration for a one-year term via an online transaction. The domain subsequently renewed for another one-year term on August 23, 2023.
.IT domains have specific limitations and requirements related to DNS, which can be found in the articles below.
*************************************************************
*****************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review the articles provided and either use GoDaddys default nameservers and manage their DNS records in our system or provide third-party nameservers that meet the criteria shared in the articles.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:12/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I added a domain name - makah.ai - to the GoDaddy cart along with another domain - makahai.com - and proceeded to purchase both of these domains. The GoDaddy system glitched and I had to refresh my web browser to get the cart back. I then proceeded with the purchase and it was successful this time. When I received the confirmation of the purchase, GoDaddy sold me the makahai.com domain, which was 100% expected, but they somehow changed the makah.ai purchased to makahai.ai whis was not expected or needed. I've been in contact with their chat support, who said they'd be able to correct this issue then later said they couldn't - after removing the errant makahai.ai domain from my account and not reinstating it afterwards. I escalated to the chat support manager and they were rude and couldn't resolve the issue. After I submitted my satisfaction survey a text chat agent reached out to me. She said she'd be able to help then later said she couldn't. She did reinstate the errant domain purchase at least then just abandoned the chat. I called Support the following morning and the answering agent was rude and aggressive. I asked to be sent to his manager. His manager called me back - but still couldn't do anything to resolve the issue. In the end, due to a GoDaddy system glitch at checkout, I'm out $200 for a domain I don't want or need with zero recourse. I'm left to submitting a complaint to the BBB and will contest the charge via my credit card. I also requested a connection with the *** of GoDaddy via LinkedIn and will raise this issue with him.Business Response
Date: 12/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 7, 2023, our customer registered two domain names via an online transaction. After the transaction was processed, they realized that one of the domains had a typo in it, and they contacted our Care team to get a refund and register the correctly spelled domain. The domain in question is a .AI domain, which is non-refundable per our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 8 and 9, 2023, our office corresponded with our customer via email. They were able to successfully register the correct domain and our office has cancelled the incorrect domain and issued a full refund as a one-time exception to our Refund Policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 12/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************************
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