Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website that I have had for years and which I pay for will not open. I cannot get into the site so that I can do work and update. I cannot get the help I need to get this repaired through Go Daddy.This all started when I sought help from Go Daddy to change any password. I have not been able to get into my website since.I have made multiple calls and I have repeatedly waited for unspecified lengths of time only to get agents who are very nice and try hard but run me through the same procedures over and over again that never work. I have been put on hold repeatedly, had calls dropped that were never returned, have been promised calls that a never arrive and help that never comes. I have wasted lots and lots of time. I will not call again and wait and wait and wait and be put on hold to receive promises never fulfilled. I need an expert to fix this and that expert needs to call me as I have wasted lots of time and will not waste any more. I am not getting the service I pay for. Changing a password should be easy!!!

  

  Business Response

  Date: 04/09/2024

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Between April 1, and April 7, 2024, our customer contacted our Care support team multiple times regarding issues they were experiencing in logging into their GoDaddy account. During these interactions our Care representatives worked diligently and to the best of their ability to assist our customer and resolve their concerns to their satisfaction. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  From a review of our customers account, it appears they have been successful in both accessing their account and resetting their password.  
  
  Intermittent login issues can occur from multiple causes including but not limited to slow or unstable internet connections, browser and/or security setting updates, and caching to name a few. Our customer may find the information located at the following link helpful. 
  
  ***********************************************************************************************  
  
  We appreciate our customers' candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. 
  
  We empathize with our customer and attempted to reach them by phone to address their concerns.  Unfortunately, we were only able to leave a voice message.  We remain available to assist our customer with any outstanding concerns and can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   I have been very happy with Go Daddy and their support for almost a decade and recommended them many times.  This incident was different as I was unable to get the help I needed as phone calls were not returned and agents were unable to fix my problem.  Overall,  I was forced to spend too much time on this.  I finally received a call from a Go Daddy agent in response to this complaint.  We worked through the problem, found ways to correct  similar issues in the future and solved the remaining issues.
  
  
  So, I am satisfied and will continue to give good reviews for Go Daddy and their support.
  

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy lost all of the projects and content that I had created in my GoDaddy studio account, which includes projects from 2017-2024. When contacting them to get support on this issue, I could not get any helpful resolutions. After waiting on hold several times for over an hour or more, and rehashing the problem with multiple people each time, my call would be dropped and I would not receive a call back. When the issue was escalated to their tech team, they responded by email stating that I needed to try logging in with a different account and closed the ticket, so I could not respond via email and had to call again as this was not the issue or a resolution to this problem. I spoke with a supervisor who told me that the problem is not GoDaddy's because I say Apple for the subscription to the App, and that if I needed support that I needed to call them. I explained that the issue was not with the app working, it was that I opened my app and ALL of my projects and work had been deleted which is something to do with their tech and that they are the provider and he proceeded to tell me that that is incorrect, and that I pay Apple and they don't have control over that. Which is 100% incorrect. I called again, and spoke with another supervisor, but again got cut off and no call back, I've tried chatting with their support several times, and I've called probably half a dozen more times, but I keep getting put on hold, never get through to talk to anyone who can do anything about the issue. I've told them that I need them to figure out recover the content, or I need a refund for this tool since 2017, but preferably I want my content back as this has negatively impacted my business and my clients. This is not the first I have seen of this issue. If you look online you will find others who have complained that all of their content too was lost without any resolution. If I had more than 8 characters left I'd provide additional details. I hope they will make this right.

  

  Business Response

  Date: 04/04/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  Over was acquired by GoDaddy and rebranded as GoDaddy Studio. Their services helped our customers create professional-looking designs for social media, websites, or printed materials such as fliers. In addition, during the acquisition, existing Over users were notified that they would need to connect their existing Over accounts to their ********************** account to migrate all their content.
  Our records indicate our customer neglected to log in to merge their account as requested. Consequently, their data was not migrated to their GoDaddy account.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We encourage our customer to continue working with our Technical Support team to find a resolution.
  Furthermore, we respectfully decline their request for compensation.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest Regards,
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/04/2024

  There was nothing visible in my account that would have prompted me to link anything. I would appreciate knowing exactly how users were notified because I never received any notification or email to my knowledge. However, the technical team has now advised that they are trying to resolve this and help me regain access to my previous projects, so I am happy that they have finally looked into the issue and responded, so thank you. They are in able to give an ETA, and if it is unable to be resolved, I would still seek a credit, as I mentioned there was no notification that I saw that said I needed to take action. 

  

  Business Response

  Date: 04/05/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response. While it is ultimately the customer's responsibility to back up their products, we encourage them to continue working with our Advanced Technical Support team to find a resolution.
  
  Thank you again for the opportunity to address the additional concerns our customer has presented.
  
  Kindest regards, 
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/08/2024

  I have not yet heard back from the Technical Support Team, and I am still pending confirmation from them on whether I can use my account in the meantime while they are trying to resolve this issue or if I need to wait until it is resolved. I would like a credit for the time I have been unable to use my account, once I get confirmation. 

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against GoDaddy regarding the closure of my payments account and their refusal to release funds owed to me from paying customers, despite being able to verify my company's legitimacy. On 4.2.24, I received notification from GoDaddy that my payments account was being closed due to reasons that were not clearly communicated to me. Despite multiple attempts to seek clarification and resolution from GoDaddy's customer service representatives, I have been met with vague responses and a lack of transparency regarding the issue. I have provided GoDaddy with all the necessary documentation to verify the legitimacy of my company, including business registration documents, client invoice details, and any other information they requested. Despite this, they have failed to provide a satisfactory explanation for their actions and have refused to release the funds owed to me from transactions processed through their platform. As a small business owner, this situation has had a significant impact on my operations and cash flow. I rely on these funds to pay for essential business expenses and to fulfill services for my customers. The unjust withholding of these funds by GoDaddy is not only causing financial hardship but also damaging the reputation of my business. I have attempted to resolve this matter directly with GoDaddy, but their lack of responsiveness and unwillingness to address the issue has left me with no choice but to escalate the matter to your organization for assistance.I kindly request that the Better Business Bureau intervene on my behalf to facilitate a resolution with GoDaddy and ensure that the funds owed to me are released promptly. Additionally, I urge the BBB to investigate GoDaddy's practices regarding the closure of payments accounts and their handling of customer funds to prevent similar issues from occurring in the future.Thank you for your attention to this matter.Sincerely,Brittany

  

  Business Response

  Date: 04/05/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 19, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.

  GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on March, 29, 2024. Additional documentation was required by our Verification Team before our customer could receive their payout.

  On April 2, 2024, our Verification Team determined that due to certain risk factors, GoDaddy Payments would no longer be able to service our customers account and notified our customer. Our customer was provided with the following options for the funds that were being held. We can refund the transaction minus the service charge, or our customer can wait 90 days and at that time, the funds will be released to them. Our customer chose to refund the transaction.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

  The refund in question was processed by our Payments Team on April 3, 2024, and can take 7-10 business days to return to their respective accounts.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an e-mail from GoDaddy on March 15, 2024 saying I had a certificate renewal underway as part of my certificate subscription. I followed the link and entered my domain name on March 17, 2024. I was then prompted to request and SSL certificate which I did. I then noticed that I had two SSL certificates for my two companies. I called GoDaddy immediately and I was informed that I didn't need an SSL certificate for either company and I was instructed to cancel both SSL certificates and submit for a refund for one SSL certificate through the company's refund portal which I did on March 17, 2024. I then received a denial of my refund on April 1, 2024. I am requesting a refund in the amount of $160.99.

  

  Business Response

  Date: 04/08/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On November 8, 2022, our customer purchased *********************** Websites + Marketing Basic (***) for a three-year term via a Care-support transaction. *** is GoDaddys proprietary, do-it-yourself, template-based product to construct a website. 
  
  On March 15, 2023, our customer contacted our Care support for assistance with an issue they were experiencing regarding their website not showing as secure.  Our Care support teams worked diligently with our customer and to the best of their ability to resolve their concerns. As part of their efforts our Care assisted with setting up a free-trial Standard SSL Certificate for their website as a solution.    
  
  On January 15, 2024, per our customers account preferences the Standard SSL Certificate auto-renewed within our customers account.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office was successful in speaking with our customer via phone and issuing the requested full refund back to the original payment method. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 04/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024, GoDaddy erroneously charged me for purchases I did not authorize. After contacting them for a refund, they initially offered to credit my account, then later insisted on refunding the original payment method. Despite my explanation that my bank accounts were compromised and closed, they proceeded to refund the money to those accounts. ****, representing GoDaddy's corporate office, claims that Surgery, a check processing company, handled the refund, but he fails to provide any evidence or transaction records despite multiple requests. He adamantly asserts that the funds were received by my bank, yet my bank confirms no such transactions during that timeframe. Despite presenting this evidence, **** continues to disregard my claims and refuses to issue the refund. To my disbelief, he even attempted to issue another refund to the same closed account during our ongoing discussions. It's evident that GoDaddy is intentionally avoiding issuing refunds, leaving me with no option but to pursue legal recourse if necessary.

  

  Business Response

  Date: 04/08/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Per our Terms of Service, all refunds are processed back to the original payment method.  In our customers case, the orders in question were originally paid for using a checking account, and as a result, when they got refunded, the funds were submitted back to their checking account.  We partner with Certegy, which is a third-party payment processor for transactions using ACH (ie, direct withdrawal from checking accounts).  Our records indicate that ******* accepted the refunds, and the funds are no longer under our control.  Our customer has been previously advised that they need to contact Certegy for assistance. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has connected with Certegy, and they have confirmed that they can assist our customer if they contact them. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************ 
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I was managing multiple clients' websites and one client canceled their website in May of 2023. Therefore, I canceled all of the subscriptions and deleted my products for that client as well as deleted their payment method. Then, in December of 2023, my second client wanted to cancel their GoDaddy services and move to another hosting site. When their new website on the new hosting site was completed and their website went live, I logged into GoDaddy and canceled their subscriptions as well. I learned through GoDaddy that they do not send any confirmation emails or confirmation numbers when these actions are taken. However, on January 16, 2023, they tried to charge my second client (One Flower Floral) for an annual renewal subscription, and her payment method was declined. I was informed that the first client's (**************** ******************** payment method was still in the GoDaddy system and therefore, when the second client's payment declined, they charged the Heritage Commission's credit card that was in their system for ******. I spoke with GoDaddy on March 13, 2024, when the issue was brought to my attention, and spoke with ****** who informed me that this circumstance qualified for a refund to the payment that was used. He sent me the refund request link and on March 14, 2024, I processed and submitted my refund request. Because I learned the hard way that they do not send you confirmations, I printed out proof of submission. I was told that 5-7 business days are expected for a response. After 10 business days, I have not received a response and found out there is no way to look up your refund status updates. I called their support team and they told me please give us another 72 hours. I feel like I am getting the runaround and it bothers me that they randomly chose another company's credit card and used it to pay for another client's subscription that declined instead of notifying me. Now they have not processed the refund. Please advise.

  

  Business Response

  Date: 04/04/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 12, 2021, the GoDaddy account in question was created via the GoDaddy website. 
  
  A Website and Marketing (***) Commerce plan was renewed per our customer's account settings on January 16, 2024. 
  
  On March 28, 2024, our customer contacted **********************'s Care team to request a refund for the most recent renewal of their *** plan. At that time, they canceled the plan and were advised correctly that the transaction was outside GoDaddy's Refund Policy. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to our Refund Policy, we have provided a pro-rated refund for the transaction in question. Furthermore, all future refunds will be processed per our Refund Policy, which can be found at this link: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a website under the name ****** Ors with GoDaddy.com LLC.On September 25th, 2022 I CANCELLED the website and the account pertaining to the website.I have been receiving emails for the last three months containing receipts for the amount of $25.00. I did not pay attention to these emails because I did not own a website or had any business with GoDaddy.com LLC therefore, I took these emails as SPAM/SCAM. I just received the third bill for $25.00 and decided to call and verify these were incorrect. According to their records (unbeknownst to me) I had an $8.00 credit on my CLOSED account. Instead of refunding me the $8.00 owed me, I was informed that GO DADDY has a "new policy." Instead of contacting the client to notify us that we have a pending balance and/or mail us a check... GoDaddy.com LLC new policy is, that if a CLOSED account has a balance they automatically charge $25.00 every month. That is WRONG and it is THEFT. I demand a $75.00 refund for the three months they have charged me without my consent and would appreciate your assistance.

  

  Business Response

  Date: 03/29/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized *********************** Website Builder (WSB), which is a proprietary, do-it-yourself, template-based product customers can use to construct a website. On July 19, 2019, our customer purchased *********************** ************** Services, for a one-year term via a telephone transaction with our ************* center. This purchase was made using a partial refund from our customers existing Website Builder, which was returned to them as an In-Store Credit. Our customers payment method was charged for the remaining difference in price after the In-Store Credit was applied to their purchase.

  On July 25, 2019, GoDaddy determined it was unable to satisfy our customers design needs and a refund was issued back to their original payment methods. This refund returned the In-Store Credit in the amount of $83.88 to our customers account.

  On November 30, 2023, GoDaddy notified its customers of a monthly deduction of $25.00 per month which would apply to In-Store Credit(s)older than one year.

  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  The charges incurred by our customer were deducted from an In-Store Credit balance and not their payment method. We respectfully decline our customers request for a refund, as the In-Store Credit would otherwise be ineligible for refund or payout to them per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  *****************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/2023 I contacted Godaddy to have my Website/Woo Commerce store Migrated from a different vendor to Godaddy I also signed up for their services and paid $519.75 Once the site was finally migrated here is where the NIGHTMARE BEGAN! Godaddy might be experience in websites but not in WooCommerce Store!!! They are new at it and I guess I was another tester! My site was NEVER-EVER up and running correctly. Products missing, pricing incorrect the secret agent department that would only send emails asking if what you ask them to correct is correct! Losing revenue, patience and time I finally on 03-28-2024 had to cut ties! They refuse to ***** a refund! I want everyone to know as I take to social media that WooCommerce Store are not their thing! A company of this size should have at least one person who fix a problem. AS of today my site has yet to be repair, fix or running correctly!!! i HAVE SENT AND MADE AN ABUNDANCES OF CALLS AND TODATE NO HELP!!!! I WAS INFORMED THAT THEY ARE NEW TO WOOCOMMERCE STORES SO ON SEVERAL OCCASSIONS. BEWARE!

  

  Business Response

  Date: 04/04/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On September 26, 2023, our customer purchased Managed WooCommerce, a content migration and Website Security Advanced for a one-year term. The content migration was refunded this same day.
  On October 3, 2023, the Website Security Advanced was refunded.
  On December 11, 2023, our customer purchased Website Security Advanced after the initial one was refunded.
  On April 4, 2024, the additional Website Security Advanced was refunded.
  Our Care support teams worked to the best of their ability to address our customers needs. Unfortunately, communications sent by our support staff that required a response from our customer went unanswered,limiting our ability to fix certain issues with their website.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.            
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/07/2024

  On December 11, 2023, As usual I called in again regarding the ***** ***** per day that the site was also receiving.  I then told that the Website Security - Advance for $179.88 should be taken care of this issue.  Which you still haS on my account and was  good until  December 11, 2024. I spoke with **** @ Godaddy and said he would request a Cleanup which would take 24 hrs to clean up the *****.  How dare you insult me with $11.70 after It cost me a great lost of an unfunctional website and and OVER $500

  My final call back to Godaddy and spoke with **** on 3/28/2024 and ask for the Website Security advance, the Woocommerce store be turned off and I was told the billing was turned off until September 25, 2024.

  It sad that Godaddy cost me a huge Financial Lost trying to do something they don't have the experience to do.  I was told on several occasion that Woocommerce was new territory but it should not be at the cost of the client!!  I am not going away!!!!!!!!!!!!!!!!!

   

   

  

  Business Response

  Date: 04/09/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  While we empathize with our customers frustration, we stand by our previous response.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ********
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been by far the worst experience with Godaddy Customer Care of a supervisor who refuses to read and who refuses to listen to a recorded call of another supervisor and honor what was said and what was in writing. That is unacceptable!
  
  ?Supervisor ***** finally spoke to me today after 30 minutes of refusing to speak directly with me.
  
  ***** repeatedly refused to listen to the previous call with another supervisor which is ridiculous as the call was recorded and clearly states there is a grace period for renewals as there always has been.
  
  He Refused to acknowledge the automated system in the emails previously sent in a specific date and time period monthly as a pattern of when a website goes offline and it has always been at the end of 10 days of it gets that far. No suspension warning email has been sent for March & it just went offline today not in the 21st like Lashawna and ***** claimed.
  
  And he was very rude in his tone and was raising his voice on the call multiple times for which I called him out on it every time and of course he denied it. But it will be clear in the call that he raised his voice and talked over me multiple times. A supervisor should have more control than that as I never yelled nor said anything disrespectful.
  
  Is there another manager above him available? First he said no, then when I stated that I would email Go Daddy Leadership and proceeded to copy him in on that email to ***** & ******* He then claimed his manager name is **** who may or may not follow up with me and his tone changed.
  
  Be clear I was never asking for another free month and I didn’t ask for last month either. All I ask for is the grace period proven based on automated email patterns, listed in terms & conditions, & previous superior call to be honored. That’s it!
  
  I need someone to read through the emails, listen to that call and today’s call, & respond professionally unlike *****. I have been a customer for years and this has been the worst experience.

  

  Business Response

  Date: 03/28/2024

  Thank you for the opportunity to address our customer's
  concerns.
  
  Upon conducting business with GoDaddy, our customer
  acknowledged and accepted our agreements, found at
  *****************************************
  
  On August 21, 2023, our customer renewed their Website +
  Marketing (W+M) plan for one month during a call with our Care team. During
  this call they were also provided with a waiver of the fee associated with the
  content recovery, for their previously expired W+M plan.
  
  On October 10, 2023, they manually renewed their W+M plan
  via the GoDaddy website for three months.
  
  On January 3 and January 31, 2024, they manually renewed
  their W+M plan via the GoDaddy website for one month.
  
  On February 29, 2024, they called our Care Team and
  received a one-month, no-cost renewal of their expired W+M plan as a one-time
  courtesy.
  
  On March 21, 2024, their W+M plan expired. GoDaddy
  attempted to automatically renew the service in question in good faith to honor
  agreements with our customer. However, their financial institution declined
  payment. Our customer was notified of the failed renewal and instructed to take
  action to avoid loss of service.
  
  On March 27, 2024, they contacted our Care team to
  inquire about a grace period for the expired plan. Our customer was correctly
  informed that the plan would remain in their account for fifteen days from the
  expiration date, but their site was suspended.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good
  faith and honored its terms of service.
  
  While we empathize with our customers' frustration, they
  have already been provided a one-month plan renewal following its expiration.
  
  GoDaddy will not provide further courtesy renewals. The
  plan will require renewal before April 4, 2024, to avoid cancellation for
  non-payment.
  
  Thank you again for the opportunity to address the
  concerns presented by our customer.
  
  Kindest regards,
  **** ********
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 03/28/2024

  They completely disregarded the experience with their supervisor as that was a big part of the issue. They completely ignored the proof provided in regards to the grace period and website remaining active during the grace period (supervisors have stated it multiple times) and what has typically transpired and what previously agents and supervisors have stated on recorded calls that backs up what I said specifically on the February call. 
  

  The issue was about February and March and yet they say things that have NOTHING to do with this complaint and that are outright Lies. 
  

  Godaddy literally copied and pasted a  statement in half of their response that can be seen on all other complaints filed here. Anyone reading this since it is publicly published on the BBB site, look through previous complaints and you will see verbatim responses to everyone. 

  I guess I will also have to file a complaint the AZ Attorney General Office since my actual complaint issues were ignored here and godaddy refuses to listen to previous calls on what all supervisors have clearly stated.

  It should not be that hard to honor their own grace period practices that every supervisor has confirmed with the exception of the rude one from yesterday which is all that I am asking. 
  

  It’s crazy that godaddy is completely ok with supervisor’s being rude and yelling while I remained calm as proven through the recorded call yesterday.

  Finally, for anyone reading this if you email godaddy executive leadership just know they will set your email address to redirect somewhere where no one will respond directly to you. I learned that when I received an accidental reply from someone that said “Sorry *******, this is a new address we will add it to the redirect.”

  so if you want to reach management you need to use a new email address that they don’t have on file to redirect to oblivion. 

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a GoDaddy customer in 2010 (Customer Number = ********* at which time I purchased a domain name ("StonecroftAdvisors.com) along with both e-mail and data storage services . I paid GoDaddy periodically for those services using the automatic payment option ("Auto Renew"). In late 2021, I was offered an opportunity to sell my domain name StonecroftAdvisors.com and completed the sales transaction in December 2021. That is, I no longer owned the domain and no longer had access to e-mail or data storage services with GoDaddy. GoDaddy never informed me that my "Auto Renew" would remain active and that they would continue to collect payments for the terminated services. And I only became aware of this error on 13 March 2024. Inasmuch as I paid for services for which GoDaddy no longer provided me, I requested a refund in March 2024. This included payments made in August 2023, August 2022, August 2021, and September 2021. The 2021 payments were for annual services that extended eight (8) months beyond December 2021.To be specific, I requested full refunds for the following:31 August 2023: $178.45 31 August 2022: $153.38 In addition, I requested pro-rated refunds for the following:31 August 2021: $153.38 (8 months valued at $102.25)19 September 2021: $31.97 (8 months valued at $21.31)1 September 2021: $28.16 (8 months valued at $18.77)Therefore, my total refund requested was $474.16. I thought that GoDaddy was an ethical company and would do the fair thing and honor this refund request.However, on 27 March 2024 I received a terse and impersonal e-mail from GoDaddy that read as follows:"Thank you for submitting this request, after reviewing the information you provided, we are unable to approve this out of policy refund request."GoDaddy has committed wire and mail fraud. I would like to submit to the BBB a formal complaint against GoDaddy.Sincerely,*******************

  

  Business Response

  Date: 04/04/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 31, 2021, 2022, and 2023, per our customers account preferences, ********************** automatically renewed the email services in question in good faith to honor agreements with our customer.  ********************** sent notices prior to the renewal transactions to inform of the renewals and sent receipts following each transaction.  
  
  Automatic renewals are discussed in detail in the agreements acknowledged by our customer.  ********************** provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer had the ability to assign the email services to a different domain name.  Upon contact with our Care Team on March 13, 2024, the email services were cancelled.
  
  Unfortunately, while we empathize with our customers billing frustration, the transactions in question are beyond refund eligibility.  GoDaddys Refund Policy is available at ***************************************************/refund-policy.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/05/2024

  I sold a domain name that I no longer owned and GoDaddy continued to charge me for services NEVER rendered.  GoDaddy did NOT provide any services for which I paid!    

  Therefore, GoDaddy had committed wire fraud and mail fraud and I will contact the ************************** and the ************************ to file a criminal complaint against GoDaddy.  

  Sincerely,

  ***********************

  

  Business Response

  Date: 04/12/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  The act of transferring a domain name away from GoDaddy does not mean the services tied to that domain are no longer supported. It is a customer's responsibility to manage their account regarding associated products.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/18/2024

  Evidently, GoDaddy does not understand the issue.

  I did NOT TRANSFER the domain away from GoDaddy.  Rather, I SOLD the domain name through GoDaddy's brokers to an unknown third party.

  I did NOT have access to the domain after this sale.  And therefore, GoDaddy provided NO services to me thereafter the sale. 

  However, GoDaddy continued to charge me for the domain even though I no longer owned that domain or had access to services thereof. 

  Hence, GoDaddy committed wire fraud and mail fraud.

  I intend to report GoDaddy to the *** and to the State of Texas Attorney General for criminal charge unless GoDaddy does the lawful and ethical thing and reimburse for services never rendered after the sale. 

  GoDaddy has 2 weeks to respond before I take legal action.

  Sincerely,

  ***********************