Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like you to take a look at how difficult Godaddy.com has made it to un-enroll in their marketing/premium services. The default is auto-renew, which is fine, but to discontinue a service, it is a cryptic process. I'm still not convinced I have discontinued the service. I would like to discontinue all marketing and premium services for duffymd.com and remddirect.com and request a refund to today's date.

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

  On September 14, 2023, our customer contacted our Care Staff for assistance with their account renewal settings. They could not provide the 4-digit security pin to allow our Care Staff to access the account but they were able to access the account themselves. Our customer was able to successfully cancel multiple Websites+Marketing (***) builders and disabled the auto-renewal feature on many other products including disabling Domain Ownership Protection.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers frustrating experience. None of the products in the account are eligible for a refund. However, GoDaddy has refunded the remaining time on the most recent *** renewal.
  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/21/2023; the merchant GoDaddy.com (merchant) billed charges of $51.90 and $32.16 to my ***************. The card was locked and no charges were authorized. ********** notified me of the charges via email. I immediately contacted ********** and informed them the card is locked and not to accept any charges from any merchant. The charges were initially declined. A few days later ********** accepted the charges without my consent. I filed a dispute of the charges. An investigation was opened. The merchant provided a receipt and the bank, once again charged my credit card. 09/13/23; I reached out to the merchant, GoDaddy.com requesting to be refunded the charged amounts. The merchant informed me that they had spoken with ********** and were awaiting remittance of payment, so that the amounts, could in turn be refunded to **********. I emailed the merchant the supporting documents I received from **********. I requested a written response to the conversation via email or in writing. I have not received either.09/14/23; I reached out to **********. I was informed that there is no record of a conversation between the merchant, GoDaddy.com and **********. The charges are returned to the account and continuing to accrue interest daily.

  

  Business Response

  Date: 09/21/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 26, 2022, our customer purchased a Domain name and a Websites + Marketing (***) plan for one-year terms each in a Care support assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.  
  
  On June 27, and June 28, 2023, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** will attempt to auto-renew the products and services of our customers in accordance with their account settings. Account management is a customer responsibility. 
  
  Between August 21, and August 22, 2023, GoDaddy was informed by our customers financial provider that a Chargeback (CB) was initiated against the renewals in question, withdrawing funds paid to GoDaddy. 
  
  On September 13, 2023, our customer contacted our Care support team requesting refunds for the renewals in question. Our customer was properly informed the full CB process can typically take 95 days or more for a financial institution to fully resolve and release funds. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We will need to wait for the CB process to be fully resolved by our customers financial institution and funds released. We cannot provide a goodwill gesture in a state of financial loss. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 09/21/2023

  ********** disputes GoDaddy.com has reached out to their fraud and disputes department,  in an effort to resolve the matter. The representative from GoDaddy.com willfully and maliciously represented ill will to resolve this matter. To avoid further disappointment and distress, I am reaching out to **********,  once again to resolve the dispute.  One thing is for certain,  I will NEVER do business with GoDaddy.com or ********** Of ***** ever again. Nor, will I recommend either of their services to anyone. This is a poor and unjust way of doing business. It is unfortunate that it's the only way the filthy institutions can remain in business. This is not a game! It's cruel and deceitful. My complaint stands. NO further negotiation is necessary. 

  

  Business Response

  Date: 09/26/2023

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. The documentation that our customer shared from their financial institution confirms that GoDaddy did reach out to resolve this matter.  
  We welcome the opportunity to connect with our customer and can be reached at **********************************************
  

  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have my website redesigned. Not only has it not been completed in the timeframe promised, but I cant resolve my issues with phone calls or emails. They have made promises periodically to finish the job but Im just kept on hold for hours each day while they punt and refuse to let me speak to anyone in charge.

  

  Business Response

  Date: 09/19/2023

  Thank you for the opportunity to address our customer's concerns.

  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  
  On August 2, 2023, our customer called into **********************'s ************* Team for assistance building a website, purchasing a *************** Services plan for one year to facilitate this.

  
  From August 4 to September 12, 2023, our Website Team has attempted to work with our customer.

  
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.

  
  GoDaddy's Website and Marketing Leadership Team has connected with our customer to address their concerns. They remain available to work with our customer. 

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  

  
  

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint for the trade mark ************ and unethically business practices for the domain they run called Ticketfaster.com Date of transaction: 9/12/23 Product: Concert Tickets: ************************* Band on 11/19/23 in ********************* Dispute: I never had any intension of purchasing tickets from this vendor. I logged into Citi Pre-Sale thru the direct distributor of these tickets TICKET MASTER for the concert mentioned above I was waiting in the queue when the site crashed and kicked me out of the presale line. In a frenzy I was attempting to log back in to rejoin the queue and I was rerouted to ticketfaster.com unknowingly. I assumed when I refreshed, and ************************* was the first event to click that I had made it through the queue on the distributors site (ticketmaster) I did not have any idea that I was on a resale site called ticketfaster.com. I did not go to their site with intention. This business has purposefully named themselves almost identical to the direct distributor and designed their website to look remarkably similar. There is nothing on initial entry to their site that stands out or is obvious that you are on a resale site. They have purposely designed and positioned themselves to take advantage of people and trick them into buying tickets. Most people are eager and frantic to get their tickets in these situations, so it is easy to miss any fine print and that's what they prey on. I reached out to ticketfaster almost immediately, less than an hour after purchase when I realized my mistake. I asked them to cancel and they have refused, stating all sales are final. A policy I usually respect but not in this case when I did not consent to be directed to their site nor did I intend to purchase ***** tickets or any goods or services from this site. I was intending to purchase from TICKETMASTER the real distributor. Order Number: *******-- product never received & do not want. I want to cancel and have a refund of the money they basically stole from me.

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to address the complainant's concerns.

  From the information provided, the complainant does not appear to be a GoDaddy customer.

  While ********************** is the registrar of record for the domain in question, the domain is utilizing nameservers that place DNS control with another party. In this case, the ** address is maintained by Amazon.

  RESOLUTION:

  GoDaddy empathizes with the complainant and encourages them to contact the hosting provider to see if they have policies in place to assist with their concerns. Amazons Report Abuse Form can be found at the following address.
  ****************************************************

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times to get a refund for charges that I no longer use. I used to have a wreath business, but I no longer have this.They denied the refund due to the date a requested I explained that I had no idea what this charge was for when it appeared on my charge card statement. It was late because my credit card company researched. I originally thought it was a fraudulent charge. I attached the letter I sent to them.The charge on my bank statement wasn't recognizable as Go Daddy. If you need further information please let me know.I am a widow, and this has caused me a terrible hardship.

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 27, 2022, our customer purchased a Websites + Marketing Commerce plan (***) for a one-year term via a phone transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website. This purchase also included a free initial year of domain name registration.
  
  On May 27, and May 28, 2023, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on May 17, 2023, and May 22, 2023, informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer's responsibility.
  
  On June 5, 2023, our customer attempted to contact our Care Team regarding their billing concerns, however, they disconnected the chat interaction before they were able to connect with a ************* Representative.
  
  On June 13, 2023, a chargeback was initiated against the renewals in question, withdrawing funds paid to GoDaddy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has attempted to connect with our customer but has thus far been unsuccessful. We have sent them an email and invited them to connect with us to work toward resolving their concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** GoDaddy

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My websites have been down for a week and GoDaddy refuses to do anything about it. They took down my SSL certificates and now I can't even build a new website!!!

  

  Business Response

  Date: 09/20/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
  
  On March 2, 2016, our customer purchased a hosting plan with website backups for a five-year term in a Care support assisted transaction. These products continued to renew within our customers account per their preferences. 
  
  On September 6, 2023, our customer contacted our Care support team to address malware that had infected their hosted websites. Our customer subsequently purchased Website Security Premium for a one-year term. Website Security (WS) helps maintain the security of customers' websites and servers, helping them deal with problems when they occur. WS scans websites for potential security-related issues such as malware, viruses, injections, and more. Our WS team can also help to identify vulnerabilities within websites and make recommendations to help secure said vulnerabilities. 
  
  Due to the malware affecting our customers websites multiple third-party monitoring services had listed them as being associated with malware. After the malware had been removed our WS team submitted requests to the monitoring services in question asking them to remove our customers websites from these lists. This process can take several days to complete. 
  
  Our WS team has worked diligently and to the best of their abilities to assist our customer.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office has been in contact with our customer and is working to resolve their concerns to their satisfaction. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company not only adds features and keeps them renewed without warning, but they also make removing and account and deleting account impossible. I was on the text feature with GoDaddy and they won't allow deletion because of hidden products they added to the account.

  

  Business Response

  Date: 09/14/2023

  Thank you for the opportunity to address the complainants concerns. 
  
  We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
  
  We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ************************************************
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  
  Kindest regards, 
  ****************
  Office of the ***** GoDaddy 

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022, I decided to hire GODADDY.COM to build a website for my company ********* LLC. I already had a basic website that I had designed myself so I talked with the staff about why I needed it. "GoDaddy website build - PWS-******". Essentially I needed the website because my company was growing and I wanted to include my second location on it. The following month in Jun 2022 I lost the contract for my second location and no longer needed the website developed. I reached out to the godaddy representative (*****) that was assisting with designing the website to inform him that I no longer needed the website and beings though we had not built it yet I was within the timeframe to get my payments refunded. I had already paid over $3000 and was told that it would be processed. Within the last month or two I have been receiving calls and letters from godaddy saying that I still owed money for this website and that they were going to send my account to collections. At that point I realized that not only did godaddy not cancel the design and process my refund, but they also kept charging my account unbeknownst to me. I process a lot of payments through my business checking account and I still have a godaddy website that I maintain, so I was unaware that they had continued billing me the entire time. I'm seeking a refund of the $3,000 that I paid for them to design and publish a professional website that they never delivered. I have contacted their customer service department and they acknowledged that I have paid them over $3,000 and that they never built / published the website. They claim that they don't have a record for my request to cancel and that their employee ***** who was handling the project no longer works for them, and that since this started over a year ago that they were not going to honor my refund request even though they never built/published the website. This is absolutely unacceptable, fortunately I found this out because I lost my bank card.

  

  Business Response

  Date: 09/15/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 26, 2022, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys ************** Services (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.

  Our WDS team worked with our customer to the best of their ability to accommodate their design needs. A call to publish the website was scheduled for July 25, 2022, but our WDS team was not able to connect with our customer. Multiple emails and phone calls were made to our customer attempting to reschedule, but the project was closed on September 19, 2022, due to unresponsiveness.

  Per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with our customer.

  ********************** sent renewal notices prior to expiration, including on March 27, 2023, and April 26, 2023. GoDaddy also sent notices after expiration on May 6 and 15, 2023, informing our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer but is not able to provide a full refund as the service was completed. With that being said, our customer has been offered a partial refund as a one-time courtesy.
  

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, on Monday, 9/4/23 I had a conversation with a GoDaddy employee identified as "deejay6057" regarding unauthorized charges on my account for a product that I had never used. During this conversation, deejay6057 assured me that a refund for these charges was possible since the product had never been utilized. He mentioned that he had already initiated the refund request, which had received approval from GoDaddy's accounting department. Furthermore, he advised me that if I hadn't received the refund by the upcoming Friday, I should email him my information, and he would provide me with an update.However, to my disappointment and frustration, the situation has taken a different turn. I contacted GoDaddy again to inquire about the status of my refund, and I was informed that I would not be receiving the refund as previously promised. The representative mentioned that they would need to review the call recording to verify what was promised during my conversation with deejay6057.I find this situation deeply concerning and frustrating. I have been given conflicting information, and it appears that GoDaddy's customer service has failed to uphold the promises made to me during our initial conversation. As a customer, I expect transparency, accountability, and consistency in the handling of my concerns and requests.I am seeking your assistance in resolving this matter and ensuring that GoDaddy honors the commitment made by their employee. My desired outcome is a full refund for the charges in question, in accordance with the initial agreement

  

  Business Response

  Date: 09/16/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 1, 2023, our customer purchased a Managed Wordpress Hosting plan (***) for a one-month term, via an online transaction.  In accordance with our customers account preferences, this plan subsequently auto renewed each month, most recently on September 1, 2023. 
  
  On September 4, 2023, our customer contacted our ************* team (Care) to request to cancel the *** plan and get refund(s).  Our Guide canceled the plan and issued a refund for the most recent transaction, and advised that the prior transactions were outside of refund policy and would to be reviewed for approval. 
  
  On September 12, 2023, our customer contacted Care again to ask about the status of the refund.  They were advised to follow-up with the Guide they spoke with previously.
  
  On September 13, 2023, our Guide made an outbound call to our customer and processed refunds for each of the prior transactions. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has received refunds for each of the transactions in question. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being denied access to my account, this is for my businesses and I cannot access them. I have tried to get it resolved for over 10 days now and I keep getting a run around, I need them to contact me and get this resolved immediately.

  

  Business Response

  Date: 09/14/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  GoDaddy has an established processes in place to assist customers who lose access to their accounts. More information regarding account recovery can be found at the link below. ********************************************************************************************************** .

  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers situation, we encourage them to continue to work with our Account Recovery Team to gain access to the account in question.
  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  ****** E
  Office of the ***** GoDaddy

  Customer Answer

  Date: 09/14/2023

  Your terms and service protects you as a company, not the consumer. I have tried to work with the account recovery team, they have accepted my ID on a personal account but need more information. I have sent them all the documents I have access to. I have been an account holder with ******************** for over ten years! This is sad how you treat a long time customers. I have spoke to several people at godaddy customer service, verified multiple information requests and still denied my account access. The 2vs system is flawed, what happens when someone changes cellphone services and has to changes numbers to later find out no way to access account now. Even after multiple verifications.

  

  Business Response

  Date: 09/18/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  GoDaddy takes security and privacy seriously, and we have a vetted and established process in place to recover or gain access to an account.   
  
  Our Account Recovery Team has requested specific documents from our customer and have yet to receive a response. They cannot proceed with the process until they have received those documents.
  
  While our office empathizes with our customers situation, we encourage them to continue to work with our Account Recovery Team to gain access to the account in question.   
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ****** E
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/21/2023

   This is getting old, I do not want a generic copy and paste reply. I want a response to why I cannot access my account. And I want access to my account that I have had for over ten years. My lawyers are getting a case together now for the sales loss from not able to access the accounts. These are my businesses! Please respond carefully with the next reply, all of these are getting forwarded to my lawyers.