Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,587 total complaints in the last 3 years.
662 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, Ive been a customer with ********************** since 2008, today the tell me they cannot help me change my client's *** record settings and get my client's website forwarded, Godaddy said I may be a hacker because I changed the *** settings on Dec28th 2023 before I messaged them for help. Godaddy.com was able to verify my info, Customer #: ********, Pin ****, email ***************** and still says that for security reasons my client's domain dns settings can't be edited for 7 days. My client's ecommerce site isn't accessible now for 7 days + because Godaddy isn't letting me update/change the dns settings even though Customer Representative verified my account info. My client is wanting a refund from me because Im not able to utilize Godaddy's services that I pay for. This is obsurd! Godaddy has no problem taking money monthly without any extra verification, but now when I need to use Godaddy services I can't. :-(
Business Response
Date: 01/05/2024

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On May 29, 2019, our customer purchased the domain in question for a one-year term through an online transaction. The domain has continued to renew within the account through online transactions. This purchase also included GoDaddys Full Domain Privacy and Protection.
Full Domain Privacy and Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against high-risk domain changes, cancellations, expiration, or the transfer of a domain name.

On December 31, 2023, our customer contacted our Care support team for assistance with their clients DNS settings and forwarding of their domain name. Our Care support team worked to the best of their ability to address our customers concerns to their satisfaction.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

From our review it appears our Care support team was successful in providing our customer a solution that addressed their concerns.

We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.

Our office attempted to contact our customer via phone. Unfortunately, we were unable to connect with our customer, or leave a ******************** message as a mailbox had not been set up. If our customer wishes they can reach our team at ***********************************************. We will look forward to connecting with them to address any outstanding concerns.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I complained to Godday on 25 Dec 23, that I can't access my basic website, which Godday states it's parked. I can't update my website Roboxtrex--see For REF section. 1. Firstly, GoDaddy won't send me password updates, which I need these emails to me to ix my account.2. My account has two usernames, but only username actually works, so GoDaddy needs to delete the second username--simpsonmichael56.3. As per GoDaddy Rep on 25 Dec 23, this email problem would require 2 days to resolve, but on 30 Dec 23, it was not resolved. In fact, I was given the run-around to contact another department after providing another GoDaddy representative several methods to authenticate me.4. What I need is my website to be unparked, so I can utilize it.5. In addition, I need to have my password updated, so I can fix my account.FOR REF:Website in question: ***********************************************
Business Response
Date: 01/07/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer is unable to access their account. For customers in this situation, we have an established process to regain account access, found at Changeupdate.com. Our customer has been advised to follow the process and will notify our office once they have done so.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office connected with our customer on January 5 and 6, **** to discuss their concerns. We will remain in contact with them until they are able access their account.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*****************
Office of the ***** GoDaddy
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account on ********************** They offer email marketing For my website, I send about 2 emails per year to my ************* times in the past, I have signed up for email marketing with GoDaddy to send ONE marketing email, only to find months later they have been charging me a large fee EACH month for a service I don't use... When I saw this I contacted GoDaddy to explain the situation and they refunded me for the last few unused months.Fair This happened 2 or 3 times The LAST time this had happened in August 2022 I asked them "Please tell me once and for all HOW do I cancel this 'subscription'"?The phone representative told me to "go to 'subscriptions' and turn off 'auto renew' and I wouldnt be charged anymore.12-17 2022 I signed up for their email subscription service(again).I sent ONE bulk marketing email then went to 'subscriptions' and turned off 'auto renew'.I thought that would be the end of it.In 7-2023 I signed up again for GoDaddy email subscription service.I sent ONE bulk email marketing email then went to 'subscriptions' and turned off 'auto renew'.I thought that would be the end of THAT Then in November 2023, I was checking my business credit card account and I saw ********************** HAD BEEN CHARGING ME EVERY MONTH FOR THEIR EMAIL SUBSCRIPTION SERVICE SINCE DEC 2022! I called GoDaddy and I asked them WHY I had been charged every month for this DESPITE doing what the GoDaddy rep instructed me to do to "turn off auto subscription". The rep told me this was NOT the way to turn off the subscriptions, and instructed me how to do it (by "editing" my plan going through many non-intuitive hoops).I asked him to refund me for all the un-used months, and he said he could only refund something up to 30 days. He refunded Nov. charge, and NOTHING MORE.I deserve a refund of fee $82.89 for each of the 9 months I was charged for this service but never used it. ***,Feb,Mar,Apr,May,June,Aug,Sep,Oct 23' $746.01 attached eg of where I was turning off my subscriptions
Business Response
Date: 01/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 17, 2022, our customer purchased an *************** Pro Plan for a one-month term via an online transaction. *************** allows customers to create email campaigns to reinforce their brand.
Most recently, on November 17, 2023, per our customer's account preferences, ********************** automatically renewed the service in good faith to honor agreements with them. Notifications were sent to our customers' contact email informing them the expiring item would be renewed in accordance with their account settings unless additional action was taken and following each successful renewal. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer's responsibility.
On November 17, 2023, our customer contacted our ******************** requesting a refund. They were correctly informed the renewal was no longer refund-eligible. As a gesture of goodwill, they were refunded for the most recent transaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
At this time, we respectfully decline our customer's request for additional refunds and advise them that all future refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at ***************************************************/refund-policy
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
******
Office of the *** GoDaddy
Customer Answer
Date: 01/04/2024
Yes, email marketing is something that GoDaddy offers, and yes, I DID use it twice a year... And because of this, I'm not asking for a refund of the months that I actually USED this service! Only the months where GoDaddy was fraudulently charging me, AFTER one of their reps TOLD me I was NO LONGER ENROLLED in it, and I was NOT GOING TO BE CHARGED AGAIN for it!
GoDaddy must accept the responsibility of this case due to the fact that I was misinformed (either intentionally to enable the unauthorized monthly payments or by accident by a customer service representative who'd made a mistake) as to how to TURN OFF the automatic monthly payments. Because GoDaddy has tried this scam on me before, I made a point to CALL their service line to MAKE SURE THE AUTOMATIC RENEWAL WAS TURNED OFF!!
In addition, I NEVER received ANY emails pertaining to the status of automatic monthly payment for a service I thought I had turned off...
I normally get stellar customer service from ********************** and they have normally treated me fairly and with respect. Therefore I'm VERY surprised they're so adamant about charging me for something they know I didn't use, and tried to cancel.... :(
Business Response
Date: 01/05/2024
Thank you for the opportunity to address our customers additional concerns.

While we still empathize with our customers billing concerns, we stand by our previous response.

During their last interaction with our ************* Team, they were correctly informed the renewals were no longer refund-eligible. As a gesture of goodwill, they were refunded for the most recent transaction.
They did not contact GoDaddys Care team until November 17, 2023, far ************* eligibility of the service, per GoDaddys Refund Policy at *****************************************************************. As such, we respectfully decline our customers request for additional refunds.

Thank you again for the opportunity to address the additional concerns presented.

Kindest regards,
******
Office of the *** GoDaddy
Initial Complaint
Date:12/22/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 6, 2023, I purchased premium support with GoDaddy, and placed a repair ticket. The ticket was not resolved, and I was sent an absurd response. When I reached out to GoDaddy, I was told that the deadline for a refund had passed. This was not communicated to me, and I was not aware of the deadline. I was I would like GoDaddy to refund me the money for that credit. Thank you for your consideration.
Business Response
Date: 12/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 6, 2023, our customer purchased one monthly credit for *********************** WordPress Premium Support (WPPS) via telephone transaction with our ********************* WPPS is a subscription-based service that allows customers to submit tasks to our WordPress team to help with administrative tasks, fix issues (including themes, and optimize WordPress websites' performance.
Unused WPPS credits do not roll over but will refresh at the beginning of each monthly billing period.
Our WPPS Team attempted to contact our customer on November 6, 2023, and November 15, 2023, to clarify their request and to obtain approval to complete work on their website. Our customer was non-responsive and subsequently, their request was closed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a courtesy and one-time exception to our refund policy, we have issued a refund back to our customers original payment method. We ask that they please allow 3-5 days for their financial institution to settle this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddy
Customer Answer
Date: 12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5th of 2023, I purchased a marketing and website design plan that promised to be easy to use. I spent 2+ hours on tech support with no resolve of the issues. I called in on the 12th of Aug. of 2023 to cancel this portion of my purchase since it was impossible for me to use without purchasing more products. I noticed in **** november the plan did not cancel. I spent well over an hour with a supervisor who promised to investigate my claim that I had requested to have it cancelled and prorate the refund and report back to me on the following Friday. I checked my account this past week and it was still active and I was not refunded. I am requesting a full refund. I have requested documents and was told it was not allowed due to privacy.
Business Response
Date: 12/22/2023

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On August 5, 2023, our customer purchased a Websites + Marketing (W+M) plan for a one-year term in a Care support-assisted transaction. W+M is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.

On August 12, 2023, our customer contacted our Care support team to request a refund of their W+M as it did not meet their needs. While our Care representative assisted with this process, the cancelation of the W+M and associated refund unfortunately did not complete.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office has refunded the W+M plan in full back to our customers original payment method and confirmed that the plan in question has been cancelled.

We appreciate our customer's candid feedback about our service levels.? GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy was hired to provide a domain and email for one of my clients. They then cancelled my client's domain and email after one month of them having their services even though the bundle package was still active and had months of services prepaid beforehand. I provide website hosting and back-end for my clients. Given GoDaddy had cancelled the domain due to a "bundle issue" it therefore cancelled their business email as well. My client has been without a functioning domain / website for 6 days now. They also cannot receive any emails to their business address. I had first contacted GoDaddy support the day following the issue 12/16/2023. They stated the domain was in status "9". I since then have worked with their support team over the course of 9 hours over the last 5 days. They had assured me that escalating the issue to their tier 2 support would resolve the issue. Over the course of 9 different agents, and speaking with tier 2 support directly, they had cancelled my ticket and advised, we wait an additional 72 hours for resolution. They had cancelled the original support ticket without justification. I have been running circles around their support team for 5 days now with no resolution. My client has been without a business website or email, that we are actively marketing on, which is causing him to lose leads as well as any business email related features to connected systems. My client's website is down without resolution and GoDaddy cannot provide a resolution timeframe as they keep creating tickets, cancelling out the existing and pushing the timeframe out. This is costing both myself, and my client money each day for being out of service, and GoDaddy has zero resolution or timeframe for resolve. I am now unable to reach their support staff and get resolution on this issue. They had been on the phone with me but then left me on hold for over an hour and hung up last time I tried to contact them.
Business Response
Date: 12/26/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

On October 25, 2023, our customer purchased a Starter Domain Bundle for a one-month term via an online transaction. The bundle included a domain name registration and a ********* 365 Email Essentials plan, each for one month.

On November 25, 2023, per our customer's account preferences, ********************** attempted to automatically renew the services in question in good faith to honor agreements with them; however, their financial institution declined payment. Multiple notices were sent to our customer, including on November 26, December 5, December 13, and December 14, 2023, stating the services would be canceled on December 15, 2023 unless action was taken. Ultimately, the services were canceled for non-payment on December 15, 2023.

Upon contacting our Care team on December 16, 2023, an escalation was created due to technical difficulties recovering the domain name. GoDaddy worked diligently to resolve the technical difficulties they were experiencing and minimize any impact on our customer.

RESOLUTION:

********************** upheld its agreements with our customer in good faith and honored its terms of service.

As a courtesy, on December 22, 2023, GoDaddy recovered the domain name for a one-year term at no cost to our customer.

Thank you again for the opportunity to address the concerns presented.

Kindest regards,

*************************
Office of the ***** GoDaddy
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy has hosted our website weathercraftfurn.com for around 28 years & the last ***** months I've seen a big decline in the level of customer service or resolve problem that arises. Now it's always the customers fault and they want to sell you a new service to repair.Here's the issue: We pay a premium whereas GoDaddy hosts our website, provides and maintains security the WordPress platform our website is written on, and with that are required "plugins" which guide and control the website functionality, all furnished and maintained by GoDaddy. Every few weeks as an admin, we log into our website "through GoDaddy" to update plugin software where needed... usually update all automatically. We did this on *****-23 and after doing so our ability to make web edits stopped and we get an error message.After chat conversations with GoDaddy web tech support ***** and again *****, support techs say we have a "Bad" plugin installed and it is our responsibility to troubleshoot and repair. Lastly, saying they can do this repair for us if we upgrade to another package and pay another fee. WHAT-SERIOUSLY? All the past 28 years GoDaddy hosts our website, GoDaddy provides Wordpress, GoDaddy provides the plugin software updates controlling the website functionality, GoDaddy has in the past maintained this and now it's broke and want a fee to fix. No Way and I rest my case and plea for fair action.
Business Response
Date: 12/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 3, 2018, our customer purchased cPanel Web Hosting for a five-year period. While GoDaddy manages the cPanel servers, our customers are responsible for managing their content hosted on our servers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration and apologize for any confusion. While GoDaddy Care guides are empowered to make recommendations when it comes to troubleshooting content issues, they are not able to perform edits on behalf of our customers. In cases where assistance with content management is needed, our support staff will typically refer customers to a web developer if the customer is unable to address the issue(s). When appropriate,our support staff may also suggest Wordpress Premium Support, an optional paid service GoDaddy offers. It would appear this service was presented to and declined by our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy
Customer Answer
Date: 12/26/2023
GoDaddy manages Weathercrafts ******* servers: Agreed

GoDaddy provides:A website platform WordPress which the entire website is written upon including required software called Plugins which controls and extends the entire functionality of the website. Again, always provided and updated by GoDaddy. In the past 26 years when website issues occur, GoDaddy has made necessary repair corrections in minutes with no charge all because of the package and agreement I was sold and paid for. This acting in good faith response now is nothing less than a cop-out to sell another package agreement and then all will be forgotten. Forgotten not as after 26 years, I am very familiar how GoDaddy operates, always wanting you to upgrade for more money and this time Ive had enough.

Weathercraft otherwise manages website content such as product pricing,wording, pricing, and product descriptions, all hosted by GoDaddy and Weathercraft is responsible for managing the content thereof: Agreed
GoDaddy was called by Weathercraft on or about 12-19-23 in that the entire website was down and not functioning, something that has occurred randomly many times through the years. Tech support repaired bringing our website back live after approx. 2 hours. Again, a service we pay GoDaddy for annually.
The site back to live status by GoDaddy, a plugin update (as mentioned above) was performed by Weathercraft, something done at least once monthly. After such, and although the website operated normally, website edits cannot be made by Weathercraft including word changes, price changes, or other similar needed edits.
Calling again, they now decline to acknowledge responsibility to repair and/or restore stating one of the software plugins is bad and states it's Weathercraft's responsibility to locate bad software and repair for the program to work again. GoDaddy who has in years past updated, repaired, and corrected plugins as necessary now wants to sell another service to repair. No.
Business Response
Date: 12/29/2023
Thank you for the opportunity to address our customers additional concerns.

We understand our customers frustration with our Care supports inability to make edits to a website on our customers behalf, but we stand by our original response.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

********
Office of the *** GoDaddy
Customer Answer
Date: 01/03/2024
In reading GoDaddy's response, I am completely speechless. At no time ever prior to, during, or even now has this company requested GoDaddy or any representative thereof to edit, make changes to, or otherwise engage in such as there response clearly suggests.
Our prior statement clearly and very directly states the problem which is controlled by GoDaddy.
Again: GoDaddy provides: A website platform WordPress which our entire website is written upon including required software called Pluginswhich controls and extends the entire functionality of the website. FACT: GoDaddy has updated this companies plugins many times in the past when we called to report website problem loading issues which was repaired usually in minutes.
Weathercraft has learned and now easily updates out of date plugins by the mere push of a button and all is done automatically by the very hosted site GoDaddy runs.
After receiving customer complaints on 12-19-23, we realized (weathercraftfurn.com) had been down for 3 days and never knew it. ************ pays a fee for enhanced security to prevent this from occurring which GoDaddy fails to acknowledge. After calling GoDaddy the site was restored in about 2 hours.
On the following day and after doing our routine plugin updates, we then determined Weathercraft (not GoDaddy) was unable to make word, photo, or pricing edits at all. In calling GoDaddy they discover recognizing we (Weathercraft) is unable to make edits because of a bad or infected plugin.

Now to have believe "plugins" are out of there hands, Not True. Remember WordPress requires plugins and all is controlled by GoDaddy, however GoDaddy now wants to sell us.
By virtue of any business or moral standards GoDaddy should step up to the plate recognizing their own obligations and responsibilities.
Initial Complaint
Date:12/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of *********************************************** since 2007. I currently have over 100 domains with them. On December 15, 2023 at 7:55 PM CST, I received an email from GoDaddy that three products (domains) had been removed from my account. These three domains were premium domains. One was immediately sold and the other two HomesForSale.io is currently listed for $5,988 (*******************************************************************) and FindHomes.io is currently listed for $7,880 (****************************************************************) on a GoDaddy subsidiary website, Afternic.com. According to their website (*******************************************************************************), they will send multiple emails 30 days prior to and 30 days after: We'll send multiple emails to notify you of expiration within the 30 days prior and 30 days after the expiration date of your domains. This did not happen. Per their Level 2 support, there was a "glitch" in their system and the emails did not go out. In addition to the emails not going out, there also was a "glitch" in their system and they never attempted to bill me. There were a total of 12 domains that had been billed as one payment for at minimum the past 3 years (2020, 2021, and 2022). This year they only billed me for 4 out of the 12. The payments were setup to be paid by PayPal which has backup payment methods in place. PayPal has also confirmed that GoDaddy has not requested payments for any transactions that have not went through. Since my domains are .io, they should be renewed within 39 days of the expiration date which also did not happen: **************************************************************. Now GoDaddy will allow me to buy back my domains for a premium. I want my domains back. Level 2 support also confirmed that they had a back order for my domains.
Business Response
Date: 12/23/2023

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On November 3, 2018, our customer registered the domains in question for one-year terms each in an online transaction. The domains continued to renew within their account.

On October 29, 2023, our customer was sent a notification that the domains were about to auto-renew, with a reminder to ensure their payment method was still up to date.

On November 4, 8, and 15, 2023, per our customers account preferences, ********************** attempted to automatically renew the domains in good faith to honor agreements with our customer; however, in each attempt our customers financial institution declined payment.

On November 11, 2023, our customer was sent a notification informing our customer of the failed billing attempts.

On December 15, 2023, the domains were removed from our customers account.

On December 16, 2023, our customer contacted our Care team. Our Care team was able to recover multiple domains for our customer. Unfortunately, the domains referenced by our customer had since been acquired by third parties.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.

While we empathize with our customers frustration, our records indicate the domain names correctly followed the domain expiration timeline. As the domains in question were legitimately acquired by third parties GoDaddy cannot return them to our customer.

However, they may contact the current registrant directly and discuss options for re-acquiring the domain name.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy
Initial Complaint
Date:12/15/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy has a 30 day refund policy, they stopped communicating with me and refused to assist me with any of my purchased service. They never met any of their phone meetings and would not ************* and ignored my refund request. They are actively selling my domain since the start. I want a refund in regards.
Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 30, 2023, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website ****** Services (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our?Website ****** Services team before the site can be built.
The initial consultation to gather these details was scheduled for November 15, 2023, but was eventually moved to December 15, 2023, per our customers request.
Before the appointment could take place, a chargeback was initiated on the service in question on December 4, 2023. This chargeback withdrew payments made to GoDaddy and the service was suspended?from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer and has been in contact with them. They have indicated they no longer want to move forward with their build and we will continue to work with them to provide them with a refund once the chargeback has settled.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
Customer Answer
Date: 12/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
Date:12/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the web domain www.PresentsforJesus.comI followed the directions to have that website forwarded with masking to an existing website I have, www.ErrandofAngelsFilms.com and waited the required 48 hours as to have it propagate. It did not work, so I contacted the help chat line (which took like 40 minutes) and the person told me not to worry she would fix the issue and within 48 hours it would be fixed. I waited again and it was not fixed. I went on the chat line again and this time longer than the last. That person said again not to worry it would be fixed but to allow 72 hours this time. I again waited and again it did not work. Then I went contacted them again and waited on hold for about 2 hours and the person told me this time it would be fixed. It has not been fixed and now when I type in my domain presentsforjesus.com not only does it not bring me to the ErrandofAngelsFilms website, BUT they say that the domain is parked for at godaddy, but may be still available for purchase. I am livid!I have waisted weeks!! Not having my website domain working as promised on multiple occasions. With the last worker I spoke with I asked her if I can get a pro-rated payment or some kind of discount, due to the fact that I am not able to use what I purchased. She said that was not possible.This is not my only issue. My second issue is almost the same situation but with my Etsy store. I upgraded my godaddy account on the ErrandofAngelsFilms site to the commerce plan, about a month ago, and my Etsy store items are saying they are linked to the site but they not displaying on my site for customers to be able to purchase. Multiple customer service representatives have promised within 48 hours it would be fixed and my products would be showing, but they are not. Please help me get these 2 issues resolved. I dont have the time for this nor should they have me paying for services they are failing to provide. I still want to keep my domain and commerce site, but I need them to function as promised. And they should reimburse the time lost plus all of the frustration wait on the chat help line, which did nothing for me.
Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On December 7, 2023, our customer purchased the domain name in question via an online transaction. Later that day and again on December 8, 2023, they contacted GoDaddy's ************* team to request instructions on how to forward their domain to the website associated with their Website and Marketing plan (***). The *** plan in question is associated with a different domain name.

On December 12, 2023, our customer contacted our care team regarding their domain name not being forwarded to their *** plan.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Unfortunately, our customer's domain name has been masked, which prevents it from being forwarded to their *** plan. Instructions related to the differences between forwarding and masking can be found at this link: *************************************************************************************************************;

If they remove the masking, their forwarding will work.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
*************************
Customer Answer
Date: 12/20/2023
Aside from calling several times I also did several on line chats via go daddy support. I was never told that masking would be an issue, and each of at least 3 employees promised me that they resolved the issue and to allow ***** hours for the account to be forwarded. Each of these customer service representatives had to speak with their supervisor to resolve the problem, but apparently they were not aware that masking was not an option for my 2 different sites. Also, when I called before purchasing the domain I was told I could forward with masking, which was why I purchased the new domain. If it is in the policy somewhere, and they expect me to know this, they should also expect their employee to know this. I still want to keep the domain, but when I was promised time frames of resolution, I advertised my new domain, and Im sure several people have tried to access it, only to see GoDaddy offering to try and sell my domain to them. This is very embarrassing and bad customer service. If ******************** worked as promised, I would love it.
I feel I should at least be given an additional few weeks free on my domain or a discount for a future purchase.
Furthermore, godaddy did not address my commerce website issue. I have tried to link my Etsy store to my go daddy site multiple times and spent many hours on what should be a simple task, for ErrandofAngelsFilms.com and it says that the store is linked but my items are not showing. I have also contacted godaddy about this and I was promised by a representative twice that they fixed the issue and the items would show up with in 48 hours. But it has been a month and nothing is showing except that my Etsy store is linked. I do not know how to fix this issue myself and apparently your staff does not either. I am paying for more for a commerce site and yet not able to sell anything on site. I need this to be resolved as well.
Business Response
Date: 12/26/2023
We stand by our previous response that our customer has been properly advised regarding how to forward their domain name correctly.

In addition, we have confirmed that their Website and Marketing (***) plan is now linked to their third-party storefront.

Furthermore, as a one-time courtesy to them, we have added a month at no cost to their *** plan in appreciation for choosing GoDaddy.

Thank you again for the opportunity to address the additional concerns presented by our customer
Kindest regards,

*************************
Office of the *** GoDaddy

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