Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am compelled to file a formal complaint against GoDaddy due to their failure to recognize a transaction, consequently leading to financial repercussions that I am currently facing.On February 15, 2024, I attempted to purchase a domain via GoDaddys platform, opting to use Klarna as my payment method. The transaction failed to process successfully on GoDaddys end, yet Klarna initiated charges amounting to a total of $292.66 for a transaction that ostensibly did not exist according to GoDaddy's records. Despite the failed transaction, GoDaddy has neither recognized the transaction nor facilitated any form of refund to Klarna, which would in turn allow for my reimbursement.Upon noticing the charge and the subsequent additional payments demanded by ******, I immediately contacted GoDaddy for clarification and resolution. GoDaddys response was that they had no record of the transaction on their end and advised that the funds should be automatically returned to my bank within 5-7 daysa refund that never materialized. This advice turned out to be inaccurate and misleading, contributing to the financial inconvenience and confusion I am experiencing.Despite evidence, including bank statements and communications with Klarna regarding the payments made for a transaction through GoDaddys platform, GoDaddy has failed to acknowledge their part in the transaction or to facilitate the necessary corrections.The lack of action from GoDaddy has directly resulted in unwarranted financial charges through Klarna, for which I have had to bear the cost without receiving any services or products in return.To resolve this matter satisfactorily, I request the following actions be taken by GoDaddy:Immediate recognition of the failed transaction and a direct collaboration with Klarna to ensure the reversal of all charges made to my account.

  

  Business Response

  Date: 04/11/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On February 15, 2024, our customer attempted to register a domain with GoDaddy. They opted to use Klarna to pay. Klarna works by making the payment for the customers purchase and then,Klarna will collect payment from our customer in 4 interest-free payments. This transaction attempt with ****** failed and our customer was not able to register the domain.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While GoDaddy has no record of the purchase, we have been in contact with our customer to collect more information so we can work with ****** to verify they are attempting to collect payment. We have asked them to initiate a refund for the payments our customer has already completed with them and asked that they cancel the remaining payments as the transaction failed on our end.

  Our office empathizes with our customer and has confirmed that Klarna is processing a refund for the attempted transaction.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the *** GoDaddy

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy was contracted as a registrar for our company's website. They failed to notify us before releasing our purchased domain to the public market after failing to make a reasonable effort to notify us about the renewal period. Upon contacting the company they claimed to have no record of the domain after we paid them for services for a year. This has caused tremendous harm to our company.

  

  Business Response

  Date: 04/15/2024

  Thank you for the opportunity to address our customer's concerns.
   
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
   
  On October 18,2023, GoDaddy sent notification to our customer to inform them a valid payment method was missing from the domain name in question, which would prevent renewal of the service.
   
  On October 29, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain name in question; however, the renewal attempt failed due to our customer not having a valid payment method associated with the service.
   
  Additional notices were sent to our customer on November 1, November 2, November 5, November 7, and November 9, 2023. Each of these notices indicated action was required to avoid cancellation of the domain name.  The domain was ultimately canceled from our customer's account for non-payment on December 9, 2023.
   
  RESOLUTION:
   
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
   
  The domain has correctly followed the normal domain expiration life cycle, as described in the GoDaddy Help article found at: *************************************************************************************; Subsequently, it has been acquired by another party. Unfortunately, GoDaddy is unable to return the domain to our customer. They may wish to contact the current registrant directly to discuss any options for re-acquiring the domain name.
   
  Thank you again for the opportunity to address the concerns presented by our customer.
   
  Kindest regards,
   
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/16/2024

  Good Day,

  GoDaddy's attempts to contact the contracted party before releasing their property is not appropriate. GoDaddy abuses it's power to solicit via email causing GoDaddy's emails to be identified as Spam and/or Junk mail. This results in important correspondence not making it to the appropriate party. GoDaddy makes no further attempt to contact their customers before maliciously interfering with their business. Furthermore GoDaddy has conveniently released our property (Finometry.com) to an affiliate, while concurrently denying providing hosting services for the past year. It should be publicly known that GoDaddy, in bad faith, will release legally purchased web domains to it's affiliates, including but not limited to DomainsByProxy.com. Which will proceed to resell the domains on Squadhelp.com another affiliate of GoDaddy, all for profit.

  The trio of companies mentioned above have colluded to damage small businesses and profit off vulnerable companies. If this were not the case, GoDaddy would not have initially denied knowledge of Finometry.com, deleted purchase history from our account, ********************** would have made appropriate efforts to contact the entity before releasing something that is not their rightful property, and lastly they would make attempts to assist in the recovery of the asset they released. All of the above mentioned issues, continued email abuse, and lack of cooperation should be documented.

  Our goal is to simply recover our company domain, and avoid any legal engagement.

  

  Business Response

  Date: 04/19/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We understand their billing frustration; however, we stand by our previous response.
  
  GoDaddy sent multiple notices to them via email both prior to and following the expiration of the domain name in question.  However, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. Account management and renewal of domains in a timely manner is solely a customer responsibility.
  
  Furthermore, on November 5, 2024, GoDaddy placed the domain name in a parked status, making any associated email and website services cease to function. This is an additional step GoDaddy takes to inform a customer that action was required.  An email was also sent to our customer to notify them that the domain has been parked and action was necessary.   
  
  While we make a best effort to partner in our customers' success, they must also be responsible for their actions or lack thereof.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/20/2024

  Unacceptable, when we we notified our assets was sold by GoDaddy?

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy refuses to refund erroneous charges to my card even though they never rendered the related services or products I initially ordered but then cancelled. I ordered a custom website built by Godaddy, and marketing service which was dependent upon further consultation with Godaddy Specialists - follow on steps never completed, they never built the website, and then I cancelled the service in a timely fashion. Godaddy continued to charge my card unbeknownst by me and without my consent. When I discovered the charges, I immediately asked Godaddy to refund their overcharges. However Godaddy refused by citing an internal policy that the charges were outside their refund policy limits.

  

  Business Response

  Date: 04/12/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 27, 2020, our customer purchased ************************ (***) for a one-year term. *** enlists our team of website builders to build a website on our customers behalf. Our records indicate that an initial draft of our customers site was created, but the site was never published because our designers were waiting for our customers approval. There is no indication that our customer ever attempted to or requested to cancel the service, and per their account preferences, their *** plan automatically renewed for one-year terms in 2021, 2022, and 2023. Our customer was sent renewal reminders prior to the billing and order confirmations after each renewal.
  
  Per our Refund Policy, due to the amount of time that has lapsed, our customer is not eligible for a full refund, however we are willing to consider a prorated or partial refund as a goodwill gesture.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 12, 2024, a tenured Guide from our *** team attempted to connect with our customer to discuss their concerns. We encourage our customer to work with the *** team to obtain their partial refund and our office will remain available to assist as needed. We can be reached at ***********************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hosting plan from godaddy and currently migrating the websites to godaddy and for some reason the old account reappeared with the old cpanel and my domains were connected to that hosting which is some technical error and i requested through many calls reaching out to them the different issues that this old hosting account is cause with the domains and preventing them from propagating and the website remains down for days i had to fix one issue they kept saying that they were working on it so i moved the primary domain over to the new hosting account, i cannot find anyone that i speak with that has enough knowledge to fix these issues all im told repeated iterated is that theres a ticket i also have waited on hold many times for ************************************************************************************************ communication and understanding the request of customers and it should not take repeated calls reaching out to ******* to fix an issue they will also hang up and you have to start over the customer service is unprofessional and unskilled leaving me on hold after reaching a representative im placed on hold as they say they are speaking with a different department and tell me theres nothing they can do and the issue needs to be resolved someone has to be skilled enough to get this account straightened out so i can add domains and dns records as my website has the default nameservers given by Godaddy representative to a domain hosted elsewhere because of the old account is shows it already exsists when trying to add that domain. I filed this complaint because of days and hours of reaching out to their customer service and supervisors.

  

  Business Response

  Date: 04/12/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 12, 2024, one of our tenured hosting experts connected with our customer to address their concerns.  As part of the resolution, our customer has been provided with a one-month renewal of their hosting plan at no cost to them. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was charged for two domain names that I no longer needed. As such, I canceled the plan and asked to have the charges reversed. However, the charges were not and I was directed to obtain a form to complete for an "exceptions" request, although my initial request to not use the service was withing the guidelines of the purchase.I have subsequently contacted my bank to investigate these charges.

  

  Business Response

  Date: 04/08/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 3, 2024, two domain names auto-renewed, each for a five-year term, per our customer's account preferences.
  On April 8, 2024, our customer contacted our ************* team to inquire about a refund for the recent renewals.  Unfortunately, our Care Guide incorrectly advised that the transaction was not refundable.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused our customer. Our office has provided our customer with a full refund for the transactions in question, and they can expect the funds to be posted to their financial institution within five to seven business days.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month, GoDaddys security area claimed that two website domains of mine were hit with malware. GoDaddy notified me via an email on a Friday and only allowed me until the following Monday to resolve the same issue on both sites (72 hour deadline, but over a weekend). I called GoDaddy to appeal to them for more time so that I actually had three business days to address/remediate the problem. They declined to work with me, and reiterated that my sites would be suspended if I failed to have the malware removed from both sites by Monday at 11am.Consequently, I had no choice but to urgently hire an IT contractor to work over a weekend to remove what I was told was malware by GoDaddy. My IT contractor identified the problem as faulty WP plugin updates that GoDaddy never should've allowed onto my sites, which resulted in my having to take responsibility to fix. So, I ended up unexpectedly learning that I was forced by GoDaddy into an unfair scenario wherein I had to pay to fix a problem that they allowed onto my site, which cost me $180. To make things worse, GoDaddy would not reimburse me nor offset their fees to allow for a fair and reasonable outcome, despite this entire problem being caused by them. Moreover, they offered to fix the issue on both sites "at no charge", but only if I immediately bought their website protection services package for both sites.I believe that this entire experience was an intentional effort by GoDaddy to incite me to buy their protection services package, which, of course, would increase their recurring revenues from me. How many clients past and present have encountered (or are now encountering) the same deceptive practice? How many more will have to bear this burden going forward?

  

  Business Response

  Date: 04/10/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 28, 2016, our customer purchased a Basic Managed WordPress (MWP) plan for a 2-year term via online transaction. Our customer last made a payment to ********************** for this plan on March 28, 2024, for a one-month term.
  
  On April 11, 2016, our customer purchased a second Basic Managed WordPress (MWP) plan for a 2-year term via phone interaction. Our customer last made a payment to ********************** for this plan on March 11, 2024, for a one-month term.
  
  GoDaddy is responsible for maintaining a customer's hosting environment so their websites remain live. Our customer is responsible for the sites they wish to host on their hosting plans, including but not limited to all website content and plugins.
  
  On March 8, 2024, our customer was contacted by our Network Violations Team via email regarding their hosting plans containing viruses or content that violates our Universal Terms of Service agreement.
  
  Our customer maintained full access to their hosting spaces to allow them to address this concern and was informed their hosting account would be reviewed again after 72 hours. The notice informed our customer that if, after 72 hours, they had not removed the malicious content, their hosting plans would be suspended. Account management, including website content and plugins, is a customer's responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, we respectfully decline their request for compensation as they are responsible for maintaining their website content.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/15/2024

  I reject the assertion by GoDaddy that they have acted in good faith with me.  
  

  First, they emailed me on a Friday morning to provide a malware alert on both of my sites that included a ***************************************** both sites would be rendered inactive.  I had an extremely busy schedule the day they sent me their email, so I didnt even see it until after hours that Friday.  I immediately telephoned and spoke with a GoDaddy representative.  They rejected my appeal for them to allow me three business days (versus over a weekend urgency), yet they unreasonably remained firm in their 72 hour hard deadline.  Suspiciously, they offered to have their security area fix the issue on both sites if I purchased their site protection package for each site.  
  

  Again, there never was any malware on either of my sites.  GoDaddys security area triggered a false flag on faulty Wordpress plugin updates that they allowed to occur.  How GoDaddy can stake a posture that they are not culpable and double down on their position that theyve acted in good faith with me despite causing me both unnecessarily avoidable burdens and IT fees is beyond me. 
  

  Sincerely,

  *******************

  

  Business Response

  Date: 04/18/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. Customers are responsible for the sites they wish to host on their hosting plans, including, but not limited to, all website content and plugins.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/18/2024

  Hello Ms. ***********************,

  I selected the option to reject GoDaddys latest response, as I am in no way in agreement with their posture; however, I do not wish you to pursue any further efforts to bridge our gap.  
  

  It is pointedly clear that GoDaddy has taken a rigid position from which they will not depart, so please close this complaint file, as any further effort on my part to get GoDaddy to do the right thing will be futile and a waste of time (both yours and mine). 
  

  I sincerely appreciate all that the BBB and you did in an effort to help GoDaddy and me find a positive, mutually agreeable outcome.  
  

  God bless, 

  
  ******************;

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to purchase a product and was tricked by Go Daddy to purchase a domain. I dont even know what this is. I paid through Klarna. I contacted Go Daddy and they basically told me I was out of luck. I have paid $35 and have 2 more payments left. They are taking $17.50 out of my account on 4/12/2024 and another $17.50 in May. I dont have anything to show.

  

  Business Response

  Date: 04/08/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 18, 2024, via an online transaction through the GoDaddy website, our customer purchased our ********************* (DBS) in an attempt to obtain a domain that was not currently available for registration.DBS is a service that enlists our Brokers to try to connect with the registrant of a domain and negotiate a price to sell the domain to our customer. At the time of this transaction, a receipt was generated and sent to the email address on file after the transaction took place. 
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On March 11, 2024, our customer contacted our Care Team via phone to discuss their purchase and request a refund.  During this interaction, they were properly advised about our refund policy which can be found at: ***************************************************/refund-policy. DBS is not refund-eligible.
  We appreciate their candid feedback about our service levels.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a domain name from a godaddy.com affiliate through godaddy.com and when I talked with the sales rep was advised it was a 7-10 day transfer window. I called in on day 7, day 11, and day 30 and each time was told something different. $1500 was spent on the domain name as we were looking to launch the business (Veteran owned business at that which ********************* touts with his golf clubs) in March and thus had to launch with a different name and given the extended time to deliver the domain name it is no longer worth the $1500 price paid. Requesting a refund given the delivery timeline was not as agreed.

  

  Business Response

  Date: 04/09/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 20, 2024, our customer purchased the domain name in question via GoDaddy Auctions, selecting the Buy-It-Now option. GoDaddy Auctions is a service that facilitates the buying and selling of presently registered domain names by providing a venue and transaction facilitation process.
  From March 22 to March 28, 2024, our customer contacted our support center multiple times to inquire about the status of the domain.
  RESOLUTION:
  GoDaddy has upheld its agreements with our customer, in good faith and honored its terms of service.
  While we empathize with our customer's frustration, ********************** is not the registrant of the domain name in question and has no control over the transfer timeframe or domain availability post-purchase. The domain is currently on a 60-day lock at its current registrar. It will be available for transfer after May 18, 2024.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/09/2024

  Please listen to your recorded calls during my multiple contacts. Multiple godaddy agents advised it was a 7-10 day transfer window. A godaddy affiliated business owned the domain name once it expired at the end of last year, please do not pretend that godaddy is a 3rd party bystander only in this transaction. At this point would prefer a refund of the funds spent. 

  

  Business Response

  Date: 04/11/2024

  Thank you for the opportunity to address our customer's additional concerns.
  We stand by our previous response.
  While we empathize with our customer's frustration, ********************** is not the current registrar of the domain name in question and, unfortunately, has no control over the 60-day registry lock with its current registrar. The domain name will be available for transfer after May 18, 2024.
  Our office remains available to assist once the domain is received. We can be reached at ***********************************************.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ******
  Office of the *** GoDaddy

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, I purchased an email subcription with godaddy for $23.88 for a year. I called the next day for a refund because I was unable to set up the email. The representative troubleshoot the issue and still could not fix it and told me that a refund was processed only to find out that the refund was never processed. On December 26th, I was charged $44.34 for two domains and also requested a refund that was never processed. I called customer service to follow up only to be told that they were unable to process my refund. I was transferred to a supervisor who just hang up on me.

  

  Business Response

  Date: 04/05/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 25, 2022, our customer registered two domain names for a one-year term via an online transaction.
  
  On April 20, 2023, our customer purchased a ********* ********** Email Essentials plan for a one-month term via online transaction. They manually renewed the M365 plan several times for a one-month term; however, it expired on July 20, 2023, and was canceled from their account on August 9, 2023.
  
  On August 30, 2023, our customer purchased an M365 Email Essentials plan for a one-year term via online transaction. Later that day, they contacted our *********** and were advised to enter the M365 *** record at their hosting provider.
  
  On September 11, 2023, our customer contacted our *********** regarding the M365 *** record, and our staff assisted with entering the *** through their hosting provider.
  
  On December 20, 2023, our customer contacted our ***********; however, they disconnected prior to speaking to our staff.
  
  On December 26, 2023, per their account preferences, ********************** automatically renewed their domain names for a one-year term in good faith to honor agreements with them. Renewal notifications were sent on November 25 and December 20, 2023, to inform them the domains would renew in accordance with their account settings unless action was taken. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Once renewed, domain names have a limited amount of time before they are no longer eligible for a refund. GoDaddy's Refund Policy can be viewed at ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have opened a small business ( barbershop) and its been open for a little over 3 months, we have Godaddy debit machine and they have been holding our money since then , they have around $9000 for our business that we cant take to pay our employees, they keep asking for the SAME paperwork to do over and over again and we have got them done 8 times at least and then we go through same problem again 4 days later still no money and over again to same paperwork game We have been contacting them every 4-5 days and absolutely no help from them

  

  Business Response

  Date: 04/05/2024

  Thank you for the opportunity to address the complainants concerns.

  Based on the information provided by the complainant, they do not appear to be a GoDaddy customer.

  While ********************** is the provider of the complainants payment processing terminal, Our review indicates that their application and payment processing services are managed by a third-party provider.

  RESOLUTION:

  We recommend the complainant contact their service provider for any further assistance or support with their concerns.

  Thank you for the opportunity to address the concerns presented by the complainant.

  Kindest regards,
  *****************************
  Office of the *** | GoDaddy