Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,664 total complaints in the last 3 years.
- 699 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over 20 years of dealing with fraud/abuse work on the internet, I have dealt with competent, inept, apathetic, and flat out rude hosting providers. Generally, the latter two categories fall on hosting companies in foreign countries that don't care about reports submitted via foreign entities. Recent years have found that godaddy is falling into the second or third category. As a preemptive statement, I understand the differences between registrar, hosting, and mail-hosting; and that the hosting - not registrar - is responsible for abuse of service. In this recent (and several other relatively recent) cases, godaddy fills multiple roles. Recent case, domain "ie-mag.com", relatively recently registered using privacy so fraud can't be easily detected, has been sending repeated scam emails to an address on my domain. Hosted IP address is 166.62.27.60 (a godaddy IP address). Habitually, godaddy's "abuse" department fumbles the ball on a simple task - as hosting company for domain, block access to something that's both a violation of AUP, and the law. It is understandable that were it simply the registrar, this would be not their issue (though I imagine the masked whois information for offending domains is likely fraudulent, as the case for spam/scam domains - which is a reason to terminate registration). However, as the hosting IP address (and all forwarded abuse incidents) shows greater involvement of godaddy resources in this, it IS their issue/responsibility.Appropriate action from this registrar/hosting company is to audit this offending account for accuracy, and terminate all offending domains presently registered with fraudulent information. For those that *** be registered with accurate information, taking corrective action re the abuse of service/violation of AUP, including but not limited to termination of hosting matches the **** This is not an issue of "forgot I signed up" or "pre-existing relationship. This is a criminal scam attempt.
Business Response
Date: 04/16/2024
Thank you for the opportunity to address the complainants concerns.
Typically, if there are sites or domain names that our customers believe may be violating our terms of service, we ask that more information be provided via our Report Abuse page found at *************************************************************;
Regarding the domain name ie-mag.com . Although GoDaddy is the domain name registrar and hosting provider for the website, the domain's MX records are resolved to a third-party email provider. As such, we have neither access to, nor jurisdiction over the email content for this domain.
The complainant may wish to contact the domain's email provider to see if they have policies to address their concerns.
Additionally, if the complainant finds that they are unable to contact the registrant because the contact information given on the ***** database is invalid, they may report this to us by performing a ***** lookup on the domain at who.godaddy.com, and at the bottom of the ***** page, click on the report invalid ***** option.
Thank you again for the opportunity to address the presented concerns.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/19/2024
Nice attempt to deflect accountability. As initially indicated, there is an understanding of the differences - and responsibilities of registrar, host, and mail server. Now, the scammer's mail provider - ******** is similarly unresponsive to complaints, regarding same offenders. But, this is not regarding them. This is regarding the registrar/host. *************** the reports have been forwarded, and submitted through the portal. There was a humorous exchange that suggested the **** with them suggesting the hosting company (the initial party). As the scammer is using the domain "ie-mag.com", which is hosted on ** IP resources, this falls in with the "host" responsibility. The scam email may pass through ******** servers, and they may be very willing to ignore abuse reports; but the domain is still hosted on the ** IP. This is not a new situation. On several previous occasions, **-registered/hosted domains have sent nearly identical (save for the fake name, fake "company" name, and a couple words) with some nonsense about paying some ridiculous fee to have an imaginary article written in a non-existent "magazine", followed by a number of "I didn't hear back, I want you to pay me money for nothing" followups.
Conveniently, with the "privacy" enabled, the scammers are shielded from easy discovery of their false WHOIS information. Considering the website is filled with false information (claims alleging dates 2020 and earlier, with a registration date of 2021, for instance, or having a recent number provisioned through a wholesale number provider reputed for use with scam/fraud lines. It's reasonable that the provided WHOIS information may not pan out as accurate, as well. Unfortunately, they pay a couple bucks, and their sins won't be seen by others.
It sure would be nice if the host actually was responsive and responsible, instead of dodging and deflecting... and not realizing they tried to mislead someone with 20+ years experience.
Business Response
Date: 04/23/2024
Thank you for the opportunity to address the complainants' additional concerns.
We stand by our previous response.
GoDaddy does not allow malicious content on our customer's websites. If the complainant believes a site is hosting malicious content that violates GoDaddy's TOS, they can find more information on reporting that content here:
*************************************************************
GoDaddy will, in its sole discretion, determine whether activity or content violates this policy.
GoDaddy regularly works with courts and law enforcement from the local to the international level. If the complainant suspects any of our customers are using their domain name or website to engage in any illegal activities, they may help us by contacting their local law enforcement agency, and request them to investigate this situation. Law enforcement may contact GoDaddy directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address these additional concerns.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have experienced repeated delays with the website build, deadline promises are not being met and today when I called to ask to speak to a manager about my concerns I was repeatedly told no even though I repeatedly asked and insisted to speak to one.I want to speak with a manager and report the issues I have been experiencing and ensure they are involved in the remaining work left to do to make the website ready to publish on an expedited timeline given the delays we have endured so far.Business Response
Date: 04/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 14, 2024, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddy's?WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
This purchase also included GoDaddy's ********* Services Basic for a one-year term, giving our customer access to on-demand maintenance and updates to allow them to improve their website as needed.
From February 14 to April 17, 2024, our Website and ********* Teams attempted to work with our customer to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 16, 2024, a member of our WDS Management team contacted our customer to discuss their experience.
As addressing our customers' concerns is challenging, our WDS Management team will continue working with them in the hope that they can reach a mutually acceptable solution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 04/22/2024
The response does not address the missed deadlines, that promises are not being honored the same issues with the build have been provided at more than one check in call. Also, the fact that I was not allowed to speak to a supervisor when I called to ask for one.Business Response
Date: 04/24/2024
Thank you for the opportunity to address our customer's additional concerns.
We thank our customer for their candid feedback regarding the ********************** (WDS) process. However, we stand by our previous response.
As addressing our customers' concerns is challenging, our WDS Management team will continue working with them in the hope that they can reach a mutually acceptable solution.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:04/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paid for 2 services $69 broker service - i thought it was domain order - i called imieditly they put me on hold for 10 min, i tried live chat could connect to anyone. $27.98 for domain back order, when i tried to put domain name in to buy as back order it says i cant buy the domain. i need both to be refunded.Business Response
Date: 04/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 15, 2024, our customer purchased a Domain Backorder and our ********************* (DBS) in two separate transactions. Domain Backorders are a service that helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. DBS is a service that enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer contacted our Care Staff later that day and confirmed they did not want the products they purchased. Our Care Staff assisted our customer with canceling both of the purchases and providing our customer with a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was paying for 365 under 2 different plans through GoDaddy. I did not need the plan that came with advertising so I removed that. After doing so I lost access to my email. GoDaddy was not able to reconnect me to my email. I requested a refund because I had no access to what I was paying for. Since my request, I have heard nothing from them(they were supposed to contact me) and I have as of yet to see any refund whatsoever.Business Response
Date: 04/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 1, 2023, our customer purchased a domain name for a one-year term. The purchase of the domain name came with a free trial of a ********* 365 (M365) email plan. Our customer used this M365 plan to set up an email address.
On that same day our customer also purchased a Websites + Marketing (W+M) plan for a one-month term. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website. The purchase of the W+M also came with a free trial of a M365 email plan. Our customer did not set up an email address on this M365 email plan.
On March 25, 2024, our customer contacted our Care support team for guidance with moving their M365 email from GoDaddy to another provider.
On April 2, 2024, our customers domain name and M365 email renewed within their account.
On April 6, 2024, our customer contacted our Care support team for assistance with removing their M365 email address from their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 18, 2024, our office attempted to reach our customer via phone. Unfortunately, we were only able to leave a voice message.
We empathize with our customer, and have refunded in full the April 2, 2024, M365 renewal back to our customers original payment method. We remain available to assist our customer and can be reached at *********************************************** for any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 04/19/2024
As of 4/19/2024 there has been no refund. Until such time that I see a refund, then I do not accept this response.Business Response
Date: 04/24/2024
Thank you for the opportunity to address our customers additional concerns.
We successfully processed our customers refund through our system on April 19, 2024. Depending upon our customers financial institution, a refund could take up to 5 to 7 business days for them to post the refunded monies to their account. Our customer may wish to contact their financial institution regarding their policies regarding refunds.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This started back in July of 2023, when my ex-partner shut me out of everything while my husband was in the hospital. This was for the business called Lot Twenty9. Go Daddy is able to see that I had used my card back in Feb of 2023. During my husbands hospital stay the ex-business partner took it upon herself to change the website information as well as other items. This was not brought to my attention until we got home, and I received errors about logging in. I immediately called Go Daddy as I was the one that paid for these services. Go Daddy was very difficult and not willing to work with me. They stated that since I did not have the pin # and it was double authenticated that I could not do anything. I sent over the letter from the attorney that states what she has done, I have disassociated from the business, and have provided all this information to Go Daddy, still they are unwilling to assist me. I have been charged $395.76 and $71.88 for services that I have absolutely no access to. Called again and gave them the full credit card number, they see where I used it back in Feb 2023 when we started this venture, had no idea we would be where we are now. The account has been moved to my ex-partners email and her contact information. She is unwilling to help, and why should she, she is getting free service on my money. This is very frustrating. Go Daddy pushes me back to ************ who I did a fraud charge and they have since dropped the issue since Go Daddy is claiming that I authorized the charge. Since I am not able to provide a cancellation notice or any information, they will not assist as well. So, I paid $467.64 for items that I have no access to. I would like my money back or complete access to the site so I can bring it down.Charges took place as follows:2.22.2024 - $395.76 2.19.2024 - $71.88Business Response
Date: 04/16/2024
Thank you for the opportunity to address the complainant's concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer. However, ********************** has established processes to assist customers who lose access to their accounts. The process in question can be viewed at the link below.
Regain access to my domain or my GoDaddy account: ***************************************************************************************************************;
From September 1, 2023, to April 4, 2024, the complainant submitted multiple requests to GoDaddy's Account Recovery (AR) Team, attempting to gain control of the account in question. While our AR Team has requested documentation that will allow them to take action, they still need to provide the required document(s) to date.
However, please be advised that changes made as a result of a business partner, former employee, webmaster, family member, former significant other, etc., are personal disputes. GoDaddy can only take action when we receive a court order. Any further dispute regarding the general account contents would need to be sent through the complainant's local court system.
RESOLUTION:
At GoDaddy, we take account security very seriously. While we empathize with the complainant's frustrations, we have a vetted process to aid customers who may lose access to an account or domain name registration. We encourage them to continue working with our AR Team and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 04/16/2024
Your very first line: "From the information provided, the complainant does not appear to be a GoDaddy customer." If that is the case, then why did Go Daddy charge my credit cards. Apparently, I had an account and showed proof that I was associated with Lot Twenty 9, as well a letter from my attorney stating what has happened. I understand that this is not something that Go Daddy wants to be part of. But, again Go Daddy had no issues charging my credit card for services that I do not have access to. I have tried to send over the information that is available to me and explained the situation multiple times, to keep coming to the same conclusion... There is nothing that Go Daddy can do but take my money. Again, this is unrealistic for anyone to pay for services that they have no access. Since I am a small business owner, these funds have had an impact on us. This is whole situation with Go Daddy has been unprofessional and personally unfair.Business Response
Date: 04/18/2024
Thank you for the opportunity to address the complainants additional concerns.
We stand by our previous response. Changes made as a result of a business partner, former employee, webmaster, family member, former significant other, etc., are personal disputes. GoDaddy can only take action when we receive a court order. Any further dispute regarding the general account contents would need to be sent through the complainant's local court system.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 04/23/2024
Thank you for your response. So now you are expecting someone that just gave Go Daddy $467.00, and had proof that Go Daddy used their credit card, and they were part of the now dissolved company, to pay over $1,000.00 in court costs, to get back $467.00 Go Daddy is very unreasonable. I have shown proof that the credit cards were mine and that I was disassociated with the firm. Now Go Daddy has taken my money and I have NOTHING to show for it. I have no access to services that I paid for. I have no recourse. It seems that Go Daddy really needs the $467.00 from small people/businesses like me. Since you have already washed your hands of my situation, I will pursue it on my side. This is not a threat by any means, but this will go to Social Media and any and all news outlets showing what Go Daddy has done, especially considering I have shown more then enough accurate proof of who I am and the situation that had happened.Initial Complaint
Date:04/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WHERE DO I START!!! MADE A FREE WEBSITE WHICH TOOK ME A ENTIRE DAY TO ADD MY PRODUCTS. FINALLY FINISHED THEN PURCHASED TO UPGRADE TO PREMIUM WHICH I SHOULDNT HAVE! ALL MY PRODUCT GOT DELETED AND THE CUSTOMER SERVICE IS HORRIBLE! NOT SURE IF ITS EVEN A REAL PERSON WITH THE RESPONSES I WAS GETTING! I WANT MY MONEY BACK AND THIS FIXED!Business Response
Date: 04/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 12, 2024, our customer renewed their ******************* (***) Commerce Free trial for one month. Their website is built on this product.
On this same day our customer purchased an additional W+M Commerce for one month.
On April 13, 2024, our customer spoke with our Care team and was refunded for their purchase of the additional W+M Commerce plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the confusion caused to our customer. Their website is live and has products uploaded to it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy sold me a fake domain name.Order Number: ********** Product Quantity Term Price .COM Domain Registration reptilebird.com 1 Domain 3 Years ?****** Websites + ****************** Intl Free Trial 1 Plan 1 Month ?0 Subtotal:?****** Tax:?0 Total:?******Business Response
Date: 04/12/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
On April 8, 2024, our customer purchased the domain name in question for a three-year term, via the GoDaddy website.
We first heard from them on April 11, 2024, through this Better Business Bureau complaint requesting a refund for the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the domain name in question can be refunded, we suggest our customer contact **********************'s Care Team within our Refund Policy's specified time frame. Details related to our Refund Policy can be found at this link: ***************************************************
Details specifying how to contact our Care Team can be found at this link: *************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the *** GoDaddyCustomer Answer
Date: 04/16/2024
They have sold me a fake domain, now I cannot see the domain in my list not even my order details and products in my products page.
Godaddy is cheating, I want to take a legal action.
Business Response
Date: 04/16/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, the domain name our customer registered is available and can be viewed in the Domain Control Panel within their GoDaddy account. Should they require assistance accessing it, we advise them to reach out to our ************* Team, details to do so can be found at this link: *************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/9/24, I noticed a charge on my online banking that I never authorized. GoDaddy took out $175.99 and I never agreed to having the amount taken out of my account. See document. I have had an account with ********************** for years and they have never done any transactions without my authorization. I wanted to charge removed from my account and then I was going to use a different account for the payment. The charge was for their Conversations phone line. They said if I make any changes they threatened to cut off phone service, which would not allow for any business calls. They are unscrupulous. I want the charge removed from current account and put on a new account. In the future, I dont want them to ever make any charges without my consent.Business Response
Date: 04/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2018, our customer purchased Smartline Basic for a one-year term via phone interaction. Smartline provides customers an additional Voice-Over-IP (VOIP) phone line for their business. Since then, they have automatically or manually renewed this product annually.
On July 13, 2023, their plan was converted from Smartline to GoDaddy Conversations. Conversations connects multiple communication channels, including their VOIP phone line, business SMS/MMS, and ******** for business.
On April 9, 2024, per their account preferences, ********************** automatically renewed the ********************* in good faith to honor agreements with our customer. Before this renewal, we emailed renewal notices, including on March 30, 2024, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
Later that same day, our customer contacted our Care team in an attempt to delay their billing date by ten days. They were correctly advised that their billing date could not be altered and that they would need to cancel the product to receive a refund. GoDaddy's Refund Policy is viewable at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our Refund Policy and goodwill gesture, this office has provided a full refund for the most recent renewal of Conversations. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am compelled to file a formal complaint against GoDaddy due to their failure to recognize a transaction, consequently leading to financial repercussions that I am currently facing.On February 15, 2024, I attempted to purchase a domain via GoDaddys platform, opting to use Klarna as my payment method. The transaction failed to process successfully on GoDaddys end, yet Klarna initiated charges amounting to a total of $292.66 for a transaction that ostensibly did not exist according to GoDaddy's records. Despite the failed transaction, GoDaddy has neither recognized the transaction nor facilitated any form of refund to Klarna, which would in turn allow for my reimbursement.Upon noticing the charge and the subsequent additional payments demanded by ******, I immediately contacted GoDaddy for clarification and resolution. GoDaddys response was that they had no record of the transaction on their end and advised that the funds should be automatically returned to my bank within 5-7 daysa refund that never materialized. This advice turned out to be inaccurate and misleading, contributing to the financial inconvenience and confusion I am experiencing.Despite evidence, including bank statements and communications with Klarna regarding the payments made for a transaction through GoDaddys platform, GoDaddy has failed to acknowledge their part in the transaction or to facilitate the necessary corrections.The lack of action from GoDaddy has directly resulted in unwarranted financial charges through Klarna, for which I have had to bear the cost without receiving any services or products in return.To resolve this matter satisfactorily, I request the following actions be taken by GoDaddy:Immediate recognition of the failed transaction and a direct collaboration with Klarna to ensure the reversal of all charges made to my account.Business Response
Date: 04/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 15, 2024, our customer attempted to register a domain with GoDaddy. They opted to use Klarna to pay. Klarna works by making the payment for the customers purchase and then,Klarna will collect payment from our customer in 4 interest-free payments. This transaction attempt with ****** failed and our customer was not able to register the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While GoDaddy has no record of the purchase, we have been in contact with our customer to collect more information so we can work with ****** to verify they are attempting to collect payment. We have asked them to initiate a refund for the payments our customer has already completed with them and asked that they cancel the remaining payments as the transaction failed on our end.
Our office empathizes with our customer and has confirmed that Klarna is processing a refund for the attempted transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy was contracted as a registrar for our company's website. They failed to notify us before releasing our purchased domain to the public market after failing to make a reasonable effort to notify us about the renewal period. Upon contacting the company they claimed to have no record of the domain after we paid them for services for a year. This has caused tremendous harm to our company.Business Response
Date: 04/15/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 18,2023, GoDaddy sent notification to our customer to inform them a valid payment method was missing from the domain name in question, which would prevent renewal of the service.
On October 29, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain name in question; however, the renewal attempt failed due to our customer not having a valid payment method associated with the service.
Additional notices were sent to our customer on November 1, November 2, November 5, November 7, and November 9, 2023. Each of these notices indicated action was required to avoid cancellation of the domain name. The domain was ultimately canceled from our customer's account for non-payment on December 9, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The domain has correctly followed the normal domain expiration life cycle, as described in the GoDaddy Help article found at: *************************************************************************************; Subsequently, it has been acquired by another party. Unfortunately, GoDaddy is unable to return the domain to our customer. They may wish to contact the current registrant directly to discuss any options for re-acquiring the domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddyCustomer Answer
Date: 04/16/2024
Good Day,
GoDaddy's attempts to contact the contracted party before releasing their property is not appropriate. GoDaddy abuses it's power to solicit via email causing GoDaddy's emails to be identified as Spam and/or Junk mail. This results in important correspondence not making it to the appropriate party. GoDaddy makes no further attempt to contact their customers before maliciously interfering with their business. Furthermore GoDaddy has conveniently released our property (Finometry.com) to an affiliate, while concurrently denying providing hosting services for the past year. It should be publicly known that GoDaddy, in bad faith, will release legally purchased web domains to it's affiliates, including but not limited to DomainsByProxy.com. Which will proceed to resell the domains on Squadhelp.com another affiliate of GoDaddy, all for profit.
The trio of companies mentioned above have colluded to damage small businesses and profit off vulnerable companies. If this were not the case, GoDaddy would not have initially denied knowledge of Finometry.com, deleted purchase history from our account, ********************** would have made appropriate efforts to contact the entity before releasing something that is not their rightful property, and lastly they would make attempts to assist in the recovery of the asset they released. All of the above mentioned issues, continued email abuse, and lack of cooperation should be documented.
Our goal is to simply recover our company domain, and avoid any legal engagement.
Business Response
Date: 04/19/2024
Thank you for the opportunity to address our customers additional concerns.
We understand their billing frustration; however, we stand by our previous response.
GoDaddy sent multiple notices to them via email both prior to and following the expiration of the domain name in question. However, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. Account management and renewal of domains in a timely manner is solely a customer responsibility.
Furthermore, on November 5, 2024, GoDaddy placed the domain name in a parked status, making any associated email and website services cease to function. This is an additional step GoDaddy takes to inform a customer that action was required. An email was also sent to our customer to notify them that the domain has been parked and action was necessary.
While we make a best effort to partner in our customers' success, they must also be responsible for their actions or lack thereof.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 04/20/2024
Unacceptable, when we we notified our assets was sold by GoDaddy?
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