Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,587 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unauthorized payment, No card on file and I was charge ***** on December 14th 2023
Business Response
Date: 01/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 13, 2021, our customer registered a domain name for a one-year term via an online transaction.
On December 14, 2023, per our customer's account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. We sent renewal notices prior to expiration, on November 13, and December 8, 2023, informing them that the expiring items would renew in accordance with their account settings unless action was taken, as account management is a customer's responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, their domain is outside **********************'s refund policy; however, as an exception to our refund policy, our office will provide them with a one-time refund for the domain.
We encourage them to delete the products from their account.
Refund Policy: ***************************************************/refund-policy
Delete Products in My Account: ***********************************************************************************************.
Once deleted, they can email us at *********************************************** to request a refund.
Furthermore, we encourage our customer to manage their account settings to prevent unwanted renewals by the steps in this article: *****************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two domains were removed from my account on 1/9/2023 with no prior notice sent for these domains and a $100 fee was required for each domain to be reestablished. In discussion, in no place on my email or anywhere on the site is there information about these domains since they were removed, and I have several emails regarding other domain renewals, notices of being parked, etc. I was told the notice was sent out, but when pushed for more information, both ****** and ******** had no information about any message being sent other than an estimated time of notice. I was told by ****** that it was my responsibility to keep track of my domains, which I did. The last time I visited my GoDaddy account, I reviewed the domains I wanted to keep and saw nothing showing they wouldn't renew or that billing needed to be updated.I would have preferred to recover both domains, but since the fees are excessive and I was not given any notice.Business Response
Date: 01/12/2024
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 30, 2018, our customer registered two domain names for a five-year term via an online transaction.
On October 31, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domains in good faith to honor agreements with them. Unfortunately, their payment method was invalid.
We sent multiple notices pre- and post-expiration to them on September 29, October 25, November 1, November 3, November 5, November 8, and November 10, 2023, informing them the domains would either renew per their account settings or had failed billing. In the case of a failed billing, it was explained that they would expire unless additional action was taken. Account management and renewal of domains is solely a customer responsibility.
After expiration, GoDaddy provided a 42-day grace ****** for our customer to renew or redeem their domains. The domains were canceled from their account on January 9, ****.
On January 10, ****, our customer contacted our *********** to redeem their domains. Our staff correctly advised that there would be redemption fees to recover the domains. During this interaction, our customer elected to recover one domain for a five-year term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The remaining domain is no longer eligible for redemption. Our customer will want to monitor the domain to repurchase it once it is released from the domain registry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy is not allowing me to cancel products due to them asking for a code THAT THEY CLEARLY KNOW will be sent to an old email that I do not have access to. They also clearly know my current email but ignore that fact, the fact of my customer number clearance, the fact of my pin clearance and passwords, but they still deny me access to cancel my product. They offered instruction to go to a secondary site of theirs, submit an ID, and enter info to change my old email so that I can receive their code, so I did, and after entering my current email it prompted me to wait three days, at the end of the three days they said that email is already on file, so they couldn't change it. There was no narrative for what to change and the calls back to go daddy continued. I engaged in texting with someone at Godaddy who pretended to want to fix my problem, but actually was playing a game with me, in the end telling me I needed a code. A code I cannot receive. I went back to their changeup website again, only to find out that if I entered my old email as the one to be changed (entered my current one first) that the light print below the entry for the email indicated that the email used in that line, is where I would be contacted, so you see, it did not work either way. Go daddy has been called over and over, over a period of weeks over this issue, and although they know my current email, they are still choosing to offer me only a code to my old one, in order to cancel a product. So, in other words, one domain that I do not want anymore is scheduled to auto renew on 01/14/24, and I can't cancel it, nor turn off auto renew. I have had my pay information removed from their site, but I got to tell you, I do not trust these people. I do not know what's happened to Godaddy in the last 5 years, but I have noticed a big negative change, and in my opinion, it's beyond poor customer service, it's something more. I have advised them verbally and via text, to renew no products anymore.Business Response
Date: 01/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
The domain name in question utilizes GoDaddys Full Domain Privacy and Protection, which is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection has been downgraded.
The steps to downgrade this service require a customer to enter a one-time passcode, which is sent to the email assigned to the domains contact information. In the event a customer does not have access to the email address assigned to the domain, they may also receive this one-time passcode via SMS if they enable 2-Factor Authentication (2FA) on their GoDaddy account and wait at least 24 hours to allow 2FA to be fully set up.
Full instructions to downgrade Full Domain Privacy and Protection can be found here:?**************************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer. We are more than willing to work with them to assist with removing Full Domain Privacy and Protection and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 01/18/2024
This business uses the same response to many of it's customers, but in reality, I have tried to resolve this issue with customer service at ********************** over and over. Their explanations are lame, because I have proven who I am. I received a message from the office of the *** at Go Daddy, and I will respond, but so far all of my efforts have failed. They have been advised not to automatically renew ANY PRODUCTS, and let this third party narrative be the written proof of that directive. Their system to change privacy, turn off auto renew etc, does not work. When I go to the secondary site that they instruct, it ask for an email, if you put in your current one, after three days, they advise you they can't change it. If you put in the one I can't access, the print underneath the entry field says that that email, is where you will receive your code, a code I cannot access. Go Daddy is clearly playing games here, as establishing my identity is not hard. They want total control over cancelations and customer actions in my opinion, and their resolutions are either non-existent or disingenuous.Business Response
Date: 01/23/2024
We stand by our initial response.
The Full Domain Privacy and ****************** is functioning as intended, keeping the domain from being canceled without proof of identification.
GoDaddy has an established process in place to assist customers with removing Full Domain Privacy and Protection in the event they do not have access to the email address associated with the domains registration. This process involves enabling 2-step Verification on the GoDaddy account and allowing up to 24 hours for 2-step Verification to fully set up. Once completed, customers can verify their identity using a One-time Passcode, which is sent via SMS text message.
Our office has successfully connected with our customer and will continue working with them to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 01/24/2024
The business is playing games. They know WHO I AM. I have already established that. None of their Methods have worked, why should I believe this 2 step process will work? They are playing games and also keep sending me emails that they are trying to renew the newutopianjournal.com domain when I have told them repeatedly NO again and again and again. I texted them not to do it. I have talked to several agents over the phone and told them not to do it, yet they insist to proceed in behavior that I think is self serving and I think, highly unethical. In fact, they have been advised over and over not to attempt to use any of my former pay methods to renew any of my products, yet, according to their emails, they are attempting to do so. I feel this is illegal, regardless of service agreements, because I have already established that I am a customer, even to the point of three responses with BBB.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several business products through GoDaddy and I have used their services for nearly 5 years. I recently started a new business and they closed my merchant account without giving me any specific reasons for their decision. They sent an email stating that I had violated a policy, I made numerous attempts to call customer service to resolve the issue, they advised me to reply back to the email I received and provide the information they needed. They never told me what information to provide so I sent the legal documentation for my business. After 5 days I received a reply that the information I provided was insufficient and my merchant account was permanently closed. I have lost money and potential business due to this unwarranted issue. I replied back to the last email again stating that I was never given a reason, or a request for specific information. How was I to know that the information I provided would be insufficient if I was never told what to provide? I am very unhappy with this experience, I would like for them to provide me with a specific reason or specific violation that I can dispute and tell me exactly what documents are needed to be sufficient so that they can reinstate my merchant account.Business Response
Date: 01/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.?
On January 4, ****, our customer was informed ********************** Payments would not be able to provide services to them due to a violation of GoDaddy Payment's prohibited business policy. Reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?While we empathize with our customers concerns, the decision to close our customers GoDaddy Payments merchant account is final.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 01/17/2024
This response is not acceptable because it still does not specify which of it's prohibited business policies I've violated nor given me the opportunity to resolve any questions or concerns. Their refusal to provide me with a specific reason related to this policy is not a show of good faith at all and seems rather arbitrary. Issuing the words "empathize" in a generic statement does nothing to indicate actual empathy being shown to a paying customer who has utilized various products and services through GoDaddy for several years with no issues.Business Response
Date: 01/23/2024
Thank you for the opportunity to address our customers additional concerns.
We regret our customers frustration but stand by our previous response. As a result of our payment processor regulations, some categories of merchandise or businesses are not eligible to use GoDaddy Payments.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a conversation with tech support yesterday and again this morning before 7am. I let them know what I was trying to do and they said they could help. I provided the information requested. It is now past 3pm. I have had to sign in with my pin and customer number more times than I care to count and wasted a day. Over the past couple hours they have been trying to get me to do it which is why I asked for help I'm the first place. Basically they are holding my domain hostage. I think they are counting on people giving up and not leaving their site. Not this time. They need to release my domain immediately. They have all the necessary information to do so and where it is going.Business Response
Date: 01/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 3, 2023, our customer purchased a domain name for a one-year term via online transaction.
On January 8, ****, our customer contacted our *********** via online chat to request assistance with connecting their domain to a third-party website provider. Between January 8, ****, and January 12, ****, our staff worked to the best of their ability to assist our customer with the necessary changes to their domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate that the requested updates to the domain have been completed in accordance with our customers request.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During Christmas I had customers trying to purchase items with their iPhones on my website. Safari wouldn't allow them to access my website because it said ... my sight was insecure and could be used to steal information. I spoke with several people today who said they couldn't order items for Christmas. I need to be compensated for this.Business Response
Date: 01/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 9, ****, our customer contacted our *********** regarding some concerns they had with an error, iPhone and Safari browser users were seeing when attempting to visit their website. To help our customer resolve their concerns, some settings on their hosting plan were refreshed.
Upon reviewing the concerns our customer shared regarding their *** certificate, GoDaddy has no record the *** had been uninstalled or not working as intended. The issue appeared only to be isolated to the Safari browser.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand our customers frustration, we respectfully decline their request for compensation at this time.
If our customer has any documentation supporting their claim that the issue experienced with their website was directly related to the *** Certificate issued by GoDaddy, they can connect with us via email at *********************************************** and we will gladly review it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started one of my domains with godaddy a few years ago which came with a FREE website. Out of the blue, my website was completely removed and parked . I called on 1/9/24 and was told that I although the website was free with my domain, after so many years it goes away. This is unacceptable and misleading. I was not informed of this at inception nor at any point . I had to pay ***** to get my website up that has abd should have still been FREEBusiness Response
Date: 01/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In years past, GoDaddy ran promotions that provided our customers with credits for various free products when they registered a domain name. Once the domain was registered, a credit would be added to our customers account which they could enable at their leisure. Once enabled, the free product would remain in the account as long as the domain that the credit originated from remained registered within that account. If the associated domain were to expire or be transferred to another GoDaddy account or registrar,the credit as well as the free product would be removed from the account.
On December 18, 2023, our customer transferred a domain name from their account. This domain was associated with a credit and when the transfer was completed, the enabled free product (Website Builder 1-page) and associated credit were removed from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and understands their frustration. With that being said, we do not have the ability to reenable our customers free Website Builder. Additionally, on January 9, ****, our customer was refunded $16.99 for their paid Website Builder.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opened a payments account with ********************** as part of our website package to collect payments online. On our first transaction, they deem it an unauthorized transaction, force us to refund the customer, and charge us for the transaction fee anyway!! to add insult to injury, they send an email stating that for risk reasons (I guess because I complained for getting charged a fee for a transaction that they forced me to refund, I am now a risk) my account was being terminated.I am seeking a full refund of the fees charged for a transaction they deemed unauthorized and forced me to refund.Business Response
Date: 01/15/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 1, ****, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On January 1, ****, our customers transaction in question was flagged for review by our Verification Team. As a result, deposits were disabled until our customer refunded the transaction and provided the requested documents to our Verification Team.
The requested documentation was not received, and on January 7,****, our customer was informed that their ********************** Payments account was closed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we respectfully decline our customer's request for a refund.
********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Processing fees are applied to all transactions processed on our platform and are incurred when a payment is processed and settled. The only instance where processing fees are not applied is if a transaction is voided prior to settlement. The transaction was originally settled on January 1, ****. This transaction would have the processing fee applied regardless of refund or payout status. We do not charge any additional fees for refunds. You can find additional information on our pricing structure here: *************************************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I searched Bitcoinbar.com on their website. Said its free for $69.99 for the domain. Come to realize they lied to me. Wanted me to pay between 7500-15000k US dollars. If they record the calls. Rewind them.Business Response
Date: 01/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On January 6, ****, via the GoDaddy website, our customer purchased our ********************* (DBS) in an effort to obtain a domain that was not available for registration. DBS is a service that enlists our Brokers to attempt to connect with the registrant of a domain and negotiate a price to sell the domain to our customer.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 7, ****, our customer spoke with our DBS team to discuss the purchased product and walked through canceling and refunding it. In the future, all refunds provided will be processed in accordance with our Refund Policy, which can be viewed here: ***************************************************/refund-policy. DBS is not refund-eligible.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in contact with Godaddy (an internet company that sells domains) and have attempted to cancel my membership. I have tried online and was on the phone for 3 hours on 1/5/2024 to no avail. I have also emailed the *** and head of **************** and got an email error. I am getting answers such as "You have to downgrade before you can cancel your account ma'am", "Sorry our system is down as you can see", and "Then I tried to cancel online another way, and it gives an error message". I believe Godaddy's system is designed to reject cancellations. My **** of America Account has been charged $87.06 and I canceled this over a year ago and now that the new year is here, I am being charged again. It's egregious that no one will help me, and after trying again today 1/6/2024, I am at a loss.Business Response
Date: 01/10/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 3, 2023, our customer registered a domain name for a one-year term via an online transaction. The registration included Full Domain Privacy and Protection (****), a premium add-on service providing proxy contact details in a domain's WHOIS and protection against the cancelation, expiration, or transfer of a domain name. Domains with this add-on cannot be canceled or transferred until they have been downgraded.
On January 4, ****, per our customer's account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. GoDaddy sent notices before renewal, including on December 4 and December 29, 2023, informing them the domain would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
On January 4, ****, our customer contacted our *********** to request a refund. During this interaction, our staff correctly informed them they would need to downgrade the **** to cancel the domain and receive a refund.
Downgrade ****: ********************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer is still within the refund policy, we encourage them to downgrade their **** and delete the products from their account.
Refund Policy: ***************************************************/refund-policy
Delete Products in My Account: ***********************************************************************************************
Once downgraded and deleted, they can email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddy
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