Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,587 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November of 2022 we had experienced a website crash which wasn't able to be fixed by GoDaddy.com. The sales rep offered to move our website and package into another plan and offered a price of $2099.58 for 5 years. We were billed for this on 11/25/2022. In 04/2023 we were then charged for our old plan on an auto-renewal for $1919.76. When we called about this charge we were told that we could not receive a refund on this because it was past 30 days. We didn't see the charge until after 30 days when we received our statement from the bank. We are seeking a refund in the amount of $1919.76 for the extra charge that should have been cancelled since we changed our plan and were not told that we had to cancel it ourselves.
Business Response
Date: 01/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 23, 2023, our customers hosting plan automatically renewed for a two-year term, per their account preferences. In July of 2023, our customer contacted our ****************** ****** to request a refund, however, they were advised that per our Refund Policy, the transaction was not eligible for a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office connected with our customer on January 20, **** to discuss their concerns. During this interaction, we agreed to provide a full refund as a one-time exception to our Refund Policy. The refund will be issued as a physical check, and our customer can expect it to arrive within 2 weeks.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
godaddy.com used my credit card information to take my money for a product that I didnt ask for it - a SSL certificate when I dont even have a single domain with them - and why should I pay 118.99$ for a SSL when LetsEncrypt is FREE ??? they simply tried to put a fast one on me thinking I will not see the charge on my credit card statementBusiness Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 14, 2023, our customer purchased an *** certificate for a one-year term via an online transaction. Per our customers account preferences, the *** automatically renewed on January 14, ****. We give our customers full control over their renewal preferences, including the ability to turn off automatic renewal and/or cancel any unused products prior to the renewal date to avoid being charged.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer connected with our Care team on January 17, **** to request the cancellation and refund of the recently renewed ***. Our Care Guide assisted with the cancellation and processed a full refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 01/24/2024
I waited for the 7 days to get my money back in my account but the money did not get in my account...Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customers additional concerns.
Our records indicate that the refund in question was processed on January 17, ****. If they are still missing their funds, we encourage them to contact their financial institution to open an investigation.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:01/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are blackmailing me for my files.. they want me to pay them to retrieve my work and my files.Business Response
Date: 01/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 30, 2023, our customer purchased an Economy Web Hosting plan for a one-month term via an online transaction. Following this transaction, they deactivated the payment method associated with their purchase.
On December 30, 2023, GoDaddy attempted to automatically renew the hosting plan in question, per our customer's account settings; however, due to their deactivated payment method, our attempt to renew failed.
On the day the Economy Web Hosting plan expired, our customers agreed and purchased term of hosting ended. Following this date, GoDaddy provided 8 days of live site service without receiving payment from our customer. When this ***** period ended, the site was suspended for nonpayment.
On January 13, ****, our customer contacted our *********** regarding their inability to access the hosting plan. They were correctly informed they would be required to renew the hosting plan to remove the suspension. Our customer declined to renew at that time.
The plan is scheduled for deletion on January 19, ****, if it is not renewed before then. In total GoDaddy will have provided 20 days of service without payment before cancellation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Regardless of the suspended status of the hosting plan, our customer maintains the ability to access their files over FTP. If our customer does not know their FTP credentials, they will need to renew the hosting plan before January 19, ****, if they wish to access the files.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:01/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 2 accounts with GoDaddy. I have been trying to cancel both of them for a week. No success. I can not even *********** renew turned off. Because the register email address I do not have access to anymore. The people in the chat keep sending you none stop links. Then I tried to call, I was not able to get past the automated intro because it would not except my PIN even the **** people excepted the same pin to get into my account. They advised me to talk to my bank which I did. I am still getting harrase with bills about the renewal. Yet again, trying to talk to somebody and they repeating themselves, if you do pay attention agree to reinstate stuff that was never canceled but they have you in the chat agreeing to it. I spend several hours this week on this and it was still not fruitful with a confirmation of cancelation. I do not want my bill to end up in collection. Even I tried every avenue possible to get it canceled. I feel the consumer gets trapped and all the service people know how to do is send out links.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In order to fully understand our customers concerns, we need additional information from them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to further discuss their concerns; however, these efforts have been unsuccessful to date. We will remain available to assist them with their concerns and can be reached at *********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They told me Im approved to take on line payments. Then later tell me Im not approved and they told me I owe fees of $481.95. So if Im not approved then whats the fee for? IM NOT APPROVED SO WHY TAKE MONEY FOR FEES IF IM NOT APPROVED??Business Response
Date: 01/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 11, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On January 5, ****, our customers account was flagged for review by our Verification Team. As a result, our customer was informed on January 11, ****, that GoDaddy Payments would not be able to provide services to them due to risk factors.
Reasons, why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************.
On January 16, ****, in accordance with the terms our customer agreed to, their financial institution was debited a processing fee for the transactions in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. While we empathize with our customers concerns, the transaction fees associated with refunds are industry standard and non-refundable.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 4, 2023, Godaddy sent me an email saying they were going to auto-renew a domain ... silverliningsfoundation.org.We called Godaddy as we do not have anything to do with this domain and wanted to verify our credit cards (as we have other godaddy accounts/domains) were not going to be charged.Godaddy personnel we spoke to: Support:***** and Supervisor:****** would would not give their last names said there was nothing they could do to see if our credit cards were going to be billed because it was Private domain.I am requesting someone at Godaddy please confirm that no credit card associated with *********************** ******************************* or ******** Services generally will be billed for this domain as we have NOTHING to do with it ... the fact that Godaddy suggests it is auto renewing the domain.and sent to notice to my email ***************************** would make me think we will get billed.I would like confirmation that we will not be billed.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
According to our records, our customer's contact information was listed as the registrant for the domain name. As an accredited registrar, GoDaddy is required to send renewal notices to the registrant contact and the account holder informing them the expiring domain will renew in accordance with their account preferences.
Per our investigation, we have no evidence to believe that their payment method was used for the renewal of the domain name.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We will be taking steps to remove their contact information from the domain name and will continue working with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my domain under lovelyss.net They get my domain for one month now without paying me.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with Afternic, our customer acknowledged and accepted our agreements, found at ********************************************************************************************.
On November 8, 2023, the domain Lovelyss.net was listed for sale with Afternic, LLC, a GoDaddy company, which provides domain aftermarket services.
On December 17, 2023, a transaction to purchase the domain was processed.
RESOLUTION:
GoDaddy/Afternic upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience this has caused.Unfortunately, there were issues with the buyer of the domain name that resulted in the cancellation of the sale and correspondence to our customer asking for additional information to return the domain name back to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddy/AfternicInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy repeatedly charged my PayPal from Jan 2023-Jan **** from an account that was completely unconnected to my name and address. They did no do their due diligence and allowed a PayPal with a completely different name to be charged for products, which I never received. I want to be refunded because I was falsely charged and I never received the URLs in question because they were not mine. If they had done their due diligence with security, this would have never happened.Business Response
Date: 01/18/2024
Thank you for the opportunity to address the complainant's concerns.
Our office has sent the complainant a separate email to inform them we are currently investigating the matter. We will work with them in hopes of resolving any outstanding billing concerns.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
************
Office of the ***** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/21/23 I initiated a request to transfer domains names and control of Go Daddy account back to me as representative of our company. They asked me to compete an online request which I did. When I checked back in after the required waiting period they had canceled the request because I didn't respond to them. They never sent me an email. I requested the restoration of the account once again. This time no confirmation email. **************** person said they could not find any information on my request. Third attempt: 1/4/24? they finally respond with a request for information on the owner. I reply with requested information; clear picture of ** card and state business license as well as IRS letter of federal tax Id number. They requested two items, I provided three. On 1/5 they respond with "We need a selfie of the person holding their **." This is absurd. At no point in time was I ever advised that they would require a selfie. The list of permissible items does not list something as ridiculous as a selfie. At no point in time during my 5 phone calls to Go Daddy did they mention the need for a selfie. Who the h*** verifies a business entity with a selfie? The name on the Id matches the owner of record on the CA state website as the owner of the business. At this point in time this is blatant harassment. Go Daddy released control to a former employee of our company. A person who had no authority to make any changes to the Go Daddy account. The account is currently held under her name.... how did Go Daddy allow an unauthorized person to gain control of a business account and domains so easily, but now demands something as stupid as a selfie to verify ownership when I have clearly provided documentation as per their own list. Go Daddy can easily verify the owner of the business, which will match the ** provided, by going to the state website where the business name is registered. Instead they demand a selfie.Business Response
Date: 01/12/2024
Thank you for the opportunity to address the complainant's concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer. ********************** has established processes to assist customers who lose access to their accounts. The processes in question can be viewed at the link below.
Regain access to my domain or my GoDaddy account: **********************************************************************************************************
From December 21, 2023, to January 11, ****, the complainant submitted multiple requests to GoDaddy's Account Recovery Team in an attempt to gain control of the domain names in question. Our Account Recovery Team has requested additional documentation to allow them to act. Unfortunately, the complainant has not provided the required document(s).
RESOLUTION:
While GoDaddy takes account security seriously, we empathize with the complainant's frustrations. We encourage them to continue working with our Account Recovery Team and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a two year web hosting contract paid up front in December, 2022. As of January, 2023, the dominant browsers use "https" security, which requires an SSL certificate to function. The hosting plans GoDaddy sold in 2022 did not include this standard element, and therefore my page stopped functioning. They demanded a high additional fee to add this basic service, which all other providers include, and which is required now to create a functioning web page. They also refused to refund my fee from remainder of the two year contract so I could go elsewhere.Business Response
Date: 01/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 23, 2014, our customer purchased a Deluxe Web Hosting plan with cPanel for a two-year term via a phone transaction. This plan was downgraded to an Economy hosting plan on November 25, 2016. Also on November 25, 2016, our customer renewed this hosting plan for two years and one month, via a phone transaction. Per their account settings, this plan was automatically renewed for two-year terms on December 23, 2018, 2020, and 2022.
On January 10, 2024, our customer contacted our **** center regarding an SSL Certificate and was correctly informed their hosting plan did not include SSL service. They were also informed their hosting plan was no longer eligible for a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customers hosting plan does allow the installation of third-party SSL Certificates. If they do not wish to purchase an SSL Certificate from GoDaddy, or upgrade their hosting plan to include one, they are able to install an SSL Certificate from a third-party provider.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
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