Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,587 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy violated my copyrights and stole all of the intellectual property from SmithProfits.com hosted by them.They took my site down without my permission and refused to return my content to me. They have also refused any corrective action whatsoever.The copyrighted IP, images and other content illegally taken by GoDaddy MUST BE RESTORED OR REPLACED IMMEDIATELY.
Business Response
Date: 01/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
On February 16, 2023, our customer activated a free trial of **********************'s Websites + Marketing (***) plan. *** is a do-it-yourself website builder platform that allows customers to build a website. This plan was renewed for one year on February 23, 2023.
During an online chat on January 23, ****, they contacted GoDaddy's Care team to request that the website associated with this *** plan be restored.
On January 24, ****, they contacted our care team and requested their *** content reflect the content associated with the website attached to the domain in question, 2-plus years ago. At that time, they were correctly advised that we could not do that.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's website is loading correctly utilizing their *** plan, we remain unable to recover the content they have requested.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We began the FreedomVOICE service in January 2023 primarily to send out text messages to our clients when needed. With FreedomVOICE we were told that we could install the free mobile app to easily check voicemail or faxes, make calls, and send & receive text messages using the business number from anywhere. We were never able to receive or send any SMS messages to anyone which was very disappointing. It then became very frustrating that from Feb 2023 to Jan **** we sent the customer support team email and countless calls for them to fix the issue. We were always told to fill out several of the same forms, that our case got escalated to a different department and that there was no need to worry. We paid for a service that did not work and did not come up on their promises as we are still with the same problem 1 year later. For us, it was a waste of time and money.Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes **********************, which provides our customers with a dedicated phone number for their business. Our customer recently contacted our Care Team regarding their inability to send or receive SMS/text messages using FreedomVoice. Our Care Guide created an escalation, which was resolved on January 26, 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer and confirmed that they are able to send and receive SMS messages. We will remain available to assist them with any additional concerns and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 01/28/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
The Proper Rental Llc
Initial Complaint
Date:01/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy adds products I did not authorize. Confuse the customer with constant upgrades that trick you into thinking you need to upgrade to use when it's already included in service. **************** is horrible. Deleted my site only to make me upgrade to new version. Say no card on file but I saw 3 unauthorized auto renew purchases. Product is a scam from advertisingBusiness Response
Date: 01/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We require additional information from our customer to fully understand and assist them with their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer on January 22, ****, however these efforts were unsuccessful. We will remain available to assist our customer and can be reached via email at *********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible customer service. I own the domain www.WinningRealty.com and my email is through ****** business. The MX settings through godaddy got deleted and hence my entire real estate firm cannot receive or send emails. Godaddy keeps sending us a verification in order to fix the issue to an email I cant receive emails from due to the MX issues. Their solution is me waiting 24hours with my entire brokerage dead in the water as they cant fix it. On top of that their customer support agents wont provide mentor badge numbers as they know full well they provide awful support and dont want to be linked to it by name.Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customers domain name utilizes Full Domain Privacy and Protection. This is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against high-risk DNS updates, cancellation, expiration, or transfer of a domain name. In order to make high-risk changes to domains utilizing this service, customers must first verify their identity by entering a one-time passcode, which is sent to the domain name registrants email address.
In the event a customer does not have access to this email address, they may also receive a one-time passcode via SMS if they enable 2-Factor Authentication (2FA) on their GoDaddy account and wait at least 24 hours to allow 2FA to be fully set up.
On January 18, 2024, our customer, or an authorized user to their account, made an update to the domains Nameservers. This update caused the domains Zone File to reset to default, disconnecting the domains connections to email and web hosting services.
On January 19, 2024, they contacted our ********************* During this interaction, they were properly informed they would need to enable 2FA in order to make additional changes to the domains DNS.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and appreciate their candid feedback about our service levels. Our records indicate that our customer has successfully verified their identity using 2SV and has connected the domain to a third-party email provider.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 01/26/2024
Godaddy has a system in place where the hey legit lock you out of the account due to not having a way to verify your identity without option 1) sending a verification email to an email server that *** be down due to their systems and name server issues not matching with MX settings 2) the client has to bear with it and accept that their business cannot access email for a 24 hour period until ther do a 2 part verification. This lock out period costs our company a tremendous amount of money and respect with real estate deals sitting in responded to for 24 hours.
godaddy needs to enable another way to get into godaddy accounts without this lock out period and someone in their tech department should come up with a viable solution to fix this for the betterment of customer service. It was very unacceptable to be locked out and have to wait when someone could easily verify the owner and step in to make the changes.
Do better godaddy you are now aware of a serious flaw lets see if you are willing to do something with this new found knowledge and fix your systems to better the company and ultimately remove complaints due to such flaws in your system.
maximize the day!
Business Response
Date: 01/30/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
While we understand and empathize with our customers frustration, the Domain Privacy and ****************** functioned as advertised, preventing high-risk DNS modifications without proof of identification.
GoDaddy offers its customers the option to verify their identity using 2-Factor Authentication (2FA) in the event they do not have access to the email address associated with the domains registration. If not already established, this verification method takes 24 hours to fully set up.Alternatively, Customers who do not wish to utilize this service may also remove it by following the steps to downgrade Full Domain Privacy and Protection, which can be found here: ********************************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 01/30/2024
Interesting approach on a company who hinders their client and doesnt even accept constructive criticism on an alternative way to verify a person vs locking them all together out of their accounts and emails.
Best of luck
Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/18/2024 attempted to use email forwarding accounts and get information about an having an email account. Online support told me my forwarding had expired and I had to buy new. I called to get service and ******* was rude and kept me on hold for 26 minutes after asking me if I had a problem with his accent which I had never brought up, I had simply asked to be transferred to an *********************** as he was wasting my time with needless questions and conversation.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 15, 2017, our customer registered a domain name for a one-year term via online transaction. This transaction included a Free Workspace Email (***) Forwarding plan.
On February 6, 2018, our customer contacted our *********** and received assistance setting up their Free *** Forwarding plan. This plan allows our customers to create an email address that only forwards to another email such as gmail.com, yahoo.com, or another provider.
GoDaddy has been in the process of retiring our *** plans and is migrating all of our customers to ********* 365 (M365) email plans. Our customer was notified of this change for the domain in question in November 2019, and their migration to M365 was completed in December 2019.
On January 10, 2021, our customer's M365 email plan was canceled from their account for non-payment.
On January 18, 2024, our customer contacted our *********** via online chat with assistance with setting up a catchall email for one of their domains. Unfortunately, during this interaction, our staff incorrectly advised they could utilize the *** Forwarding plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration regarding the end of life of the Free *** plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. This can be due to technological changes or the feasibility of maintaining the product in the future.
Our customer may wish to purchase an M365 email plan with us or review options for services with another provider.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 01/19/2024
I was never told of an expiration date and it did not show clearly on the page when I viewed my available products. Further, even their own representative had a hard time understanding and seeing the product had an expiration date as it showed available with no expiration date.
Further, I called 3 times for clarification to them and was hung up on by representatives and one even made racist questioning to me.
Business Response
Date: 01/22/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has been in the process of retiring our Workspace Email (WSE) plans and is migrating all of our customers to ********* 365 email plans. Our customer was notified of this change for the email plan related to the domain in question in November 2019, and their associated email migration to ********* 365 was completed in December 2019.
Furthermore, while we empathize with our customer's frustration regarding the end of life of their Free WSE plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service; this may be due to technological changes or the feasibility of maintaining the product in the future.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 01/22/2024
None of what is being provided as a response from GoDaddy was ever clearly communicated to me and explained in detail. Further, if this plan was not available to me, why keep it shown in my listings of available products for use? This makes no sense. GoDaddy fails to address the hang up calls from International Representatives. GoDaddy fails to address the refusal for International Representatives to transfer me to a supervisor or request a call back from a representative in *******.
What has GoDaddy done to provide me with a catch all email forwarding or am I required to purchase more services from them to get access to emails sent to my website?
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Deceptive pricing plans for ******************** They are currently offering 7 day trial. With the premium plan, which is advertised at $14.99 mo, billed annually, the renews in 12mo at a higher price of $22.99. All was fine, until they sent an email that they are going to charge us at the end of the trial for the $22.99mo or $275.88, not the $179.88 that we chose. Godaddy should clearly state, in fine print or other, which would be a start because it is not stated any where, that they don't really mean $14.99 month.Business Response
Date: 01/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 13, ****, our customer initiated a free ***** trial of *********************** Websites + Marketing Premium plan. Websites + Marketing is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
On January 17, ****, GoDaddy sent an email notice, informing our customer their product would be automatically renewed in accordance with their account preferences. Our customer later entered their account and canceled the plan in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for any inconvenience caused to our customer and are currently investigating their billing concern with our pricing team.
On January 23, ****, our office attempted to connect with our customer. Unfortunately, we were not successful in reaching them. We are more than willing to connect with them regarding their concerns and can be reached via email at ***********************************************.
Thank you for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a messaging plans for my business. I purchased the annual plan that I paid $142.35 on 1/16/24. I was told Id have the capacity to text my clients from my business line. I was told to log out then login. After doing so, I still did not have text capability. After sharing with ******* from GoDaddy on the phone that it wasnt worth it. The call was dropped shortly after. I called back and was told to log out and delete the app, then re-download the app and login. After doing so, it still was not working. Because it was so late I figured Id call back in the morning. I called today and was on the phone with each rep for an average of an hour each time I called. On the last call I was told the issue would take up to 72 hours to resolve with no mention of refund, compensation, nor option to speak with a supervisor. I am operating my business at limited capacity and Im currently at risk of losing customers.Business Response
Date: 01/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 16, ****, our customer purchased our Conversations product for a one-year term in a Care support assisted transaction. Conversations provides customers with an additional Voice-Over-IP (VOIP) phone line for their business.
On January 17, ****, our customer contacted our Care support teams for assistance with an issue they were experiencing in not being able to send texts from their Conversations product.
Our Care support teams have continued to work diligently and to the best of their ability to assist our customer in resolving their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office attempted to reach our customer by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. We stand ready to assist our customer. If they wish they can reach our office via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy.com is a predatory business. The website has no issue taking money from customers. When customers choose to cancel their account or subscription, the process is EXTREMELY PROHIBITIVE. Purchasing does not require any additional authentification, but to cancel service or a product requires multiple levels of verification that appear to be meant to not work. I've been trying to cancel service for months, going on line, calling, receiving dozens, maybe hundreds of emails with incorrect verification codes that are required to cancel. Once you cancel a product or service, the website often does not reflect this. The customer service also does not allow you to cancel, requiring you to use their inefficient service that is meant to make it more difficult to cancel than it is to purchase.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On December 8, 2017, our customer registered a domain name for a two-year term in an online transaction. The domain has continued to renew per our customers account preferences, with the last auto-renewal occurring on December 9, 2023.
On December 15, 2022, our customer received a free trial of ********* 365 (M365) email for a one-year term. Per our customers account preferences, the M365 email auto-renewed on December 15, 2023.
On December 16, 2022, our customer registered a domain name for a one-year term in an online transaction. Per our customers account preferences, the domain auto-renewed on December 16, 2023.
On December 11, 2023, our customer contacted our Care team via chat to cancel and refund products within their account. Unfortunately, the chats in question ended before the account was verified.
On December 28, 2023, our customer contacted our Care team via chat and phone. Our Care team helped with cancellations, and refunds for products that were eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback about our service levels. As a goodwill gesture we have refunded the transactions that occurred between December 9 and December 16, 2023, back to their original payment methods.
On January 18, ****, our office attempted to connect with our customer via phone. Unfortunately, the call went to a recording that did not allow us to leave a voice message. We welcome the opportunity to connect and can be reached at *********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 2022 I signed up for their website services, they could not set it up because supposedly the site belonged to someone else, and they were waiting for ********* to get back to them. I canceled the service and received a refund June 21 2022 for $381.49. May 2023 I received an email charging my credit card $30.16 for a renewal. Unfortunately, being out of the country, I didn't see that email or charge until now. They refuse to refund me that amount, saying the account is active, yet I have an email confirming the refund for the service I had originally paid for, thus cancelling the service in whole. This is a matter of principal and accountability, I'm tired of companies like them who think they can get away with everything, especially with the account/service was cancelled and I have proof.Business Response
Date: 01/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 12, 2022, our customer purchased multiple M365 email plans and a domain with Domain Ownership Protection (***). *** is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the *** is downgraded.
The domain in question had a prior association with M365 and as a result, an escalation was created to remove it so our customer could set up their new email address. It was also determined that our customer purchased an additional email plan they did not need and it was canceled and refunded.
On June 21, 2022, our customer requested to cancel their remaining products and receive a refund as their escalation still had not been resolved. Our Care Staff assisted with deleting M365 but did not cancel the domain name as it required additional steps that needed to be completed by our customer. Our Care Staff incorrectly provided a refund for a product that had not been canceled.
As the domain had not been canceled and still had *** associated with it, the auto-renewal feature would remain enabled and on May 13, 2023, the domain auto-renewed in accordance with our customers account settings.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has successfully connected with them to address their concerns. Our customer indicated that they are satisfied with the outcome we have provided.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 01/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and spoke to a member of the *** office team. The same day a refund of the amount requested was done, this complaint is resolved, the **** I spoke to was very professional. Thank you.Regards,
*****************************
Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was doing research to try to choose a domain registrar company for my website Smithriverphoto.com and after a few tries, I found that Godaddy.com had "parked" my domain, going to the website shows this. They are demanding large "fees" to release it. Is there anything I can do to get them to cough up my intended domain name without capitulating to this obvious extortion?Business Response
Date: 01/19/2024
Thank you for the opportunity to address the complainants concerns. From the information provided, the complainant does not appear to be a GoDaddy customer.
According to a public WHOIS lookup, the domain name in question was registered on December 7, 2022. The complainant can confirm the date that a domain name was registered by viewing its Creation in the public WHOIS lookup (i.e. ***************************)
Domains are sold on a first-come, first-served basis.? GoDaddy does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain.
While GoDaddy is the registrar of record for the domain name, we have no affiliation with its current registrant or any associated business.
RESOLUTION:
If the complainant believes they have a claim to the domain's registration and are not able to amicably come to a resolution with the current registrant(s), they may want to review the Uniform Domain Name Dispute Resolution Policy (UDRP). All accredited registrars abide by this policy, and most trademark-based domain-name disputes must be resolved by agreement, court action, or arbitration before a registrar cancels, suspends, or transfers a domain name. Details of the policy can be located at the following link: ********************************************************************************
Thank you again for the opportunity to address the presented concerns.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, this is only because I have no way to break the wall of the shadow corporation "domainsbyproxy.com" that has registered this domain without creating a huge fuss. I consider their offer at their website to arbitrate for a huge fee to be highly suspect of involvement in exactly what they claim they aren't doing. As I have no hard evidence I'll just let it go and use another domain and provider. I will not rule out further action at a later date, nor does this statement in any way indemnify Godaddy.com of my charge.
Regards,
*****************
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