Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,663 total complaints in the last 3 years.
- 697 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Nov 11, 2023 I backed-up my website "Eyes of Power" files and when I received an email from Godaddy telling me the files for ready for downloading I did so.On January 14, 2024 I backed up (2) websites "Colorful Trauma and Eyes of Power Trauma Coach" and received an email fro Godaddy telling me that the files are ready for downloading and I did so.For the past couple of days I tried to open up my files and each file gives a message that the files are corrupted. I am requesting that Godaddy find and replace all (3) of my websites and provide me with a back-up of database and wp files that are not corrupted so that I can download them and put them on a stagging site as I prepare to resume hosting
Business Response
Date: 04/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 31, 2021, our customer purchased two Deluxe Managed WordPress (***) for a 1-year term via online transaction.
On January 2, 2022, our office provided our customer 1 year of both plans at no cost.
On January 20, 2022, our customer purchased a Basic *** for a ****** term via online transaction.
On December 25, 2022, and January 20, 2023, our customer manually renewed both Deluxe *** plans and the Basic *** for a 1-year term.
On December 23, 2023, January 20, and January 23, 2024, per our customer's account preferences, ********************** attempted to automatically renew the *** plans in question in good faith to honor agreements with them; however, their payment method was invalid. GoDaddy proactively sent multiple notices pre- and post-expiration to them, informing them the expiring items would be canceled unless additional action was taken. Account management is a customer responsibility.
After our customers agreed to and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment. When this 10-day period ended, the site was suspended. GoDaddy held the website data for an additional 10 days before the site content was deleted. In total, GoDaddy provided 20 days of service without payment before cancellation on January 12, February 9, and February 12, 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer may purchase new hosting plans and hosting migrations, where they can supply the zip files for the websites to be uploaded. If this fails, they can request a refund within their 30-day refund period.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 04/30/2024
I contact Godaddy customer support and requested a back up of my files and explained that when I did a back up of all of my files and then per their instructions I downloaded them to a zipfile which is currupted. They were very rude to me and stated that they were not able to find any date files to any of my websites.
I should not be forced to purchase any hosting with them to gain access to my files, however I am willing to purchase (1) month of hosting from them under the agreement that they will find and restore the following websites:
Eyes of Power Trauma Coach
Eyes of Power
Colorful Trauma
If Godaddy finds and restore my websites, I would like to perform a back-up and test the back-*** to make sure that all of the files are not currupt and then as a new customer I would request hosting services from them providing I am given a discounted rate.
In response to them giving me a year of free hosting which they mentioned - that had been as a result of a BBB complaint I filed against them for hosting issues I continued to encounter.
To conclude: I have been a loyal customer with them for many years as I actually like Godaddy and all I want is to have my website files for the 3 websites mentioned found and provide me with the files that are not damaged / currupted and for them to restore the websites upon an agreed month of hosting so I can be sure that al is well at which time I will consult with them for a possible longer term of hosting.
Business Response
Date: 05/03/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy held the website data for an additional 10 days after expiration before the site content was permanently deleted. Backing up, verifying the backup content, and retaining website data is ultimately the customers responsibility.
Our customer may purchase hosting with us or another provider and attempt to upload their local zip file backups themselves. If they choose to repurchase hosting with us, they have the additional option of purchasing our hosting migration to have us upload the local zip file they would supply.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 05/06/2024
Again, the zipfiles that I uploaded were all corrupted which Godaddy knows.Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Approximately Oct of 2023, Go Daddy forced me to change from an App called Smartline to an App called Conversations. I paid for 3 years of service for a business number $264.51. After getting the number ported to the new service, was notified that in order to use text services for my Realty business for my Conversations line, I had to get "Validated" I submitted the application to get verified at least five different times and failed every time. I finally gave up and had my number ported to a new provider. I then requested a refund for the App "Conversations" that never met my business needs. I received the message today that my refund was denied. I would understand being charged a 1 year penalty, but charged the entire 3 year period for an App that never met my needs, nor would Go Daddy act on behalf to resolve the validation issue. It was not for lack of attempting to resolve, but my frustration at having to address the validation issue on my own was the final straw.Business Response
Date: 04/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
Our customer has been utilizing **********************'s ********************** previously known as Smartline. This mobile app provided a second phone number for business use on their personal smartphone. Their Smartline plan, which was most recently renewed on October 10, 2023, for a three-year term, has now been converted into our GoDaddy Conversations Product.
On April 9, 2024, they contacted our Care Team to cancel and request a refund for the October 2023 renewal of their Conversations plan. They were correctly advised the transaction was outside our refund timeframe.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy, we have refunded our customers' most recent renewal of their Smartline product. Please allow five to seven days for this to reflect with your financial institution. All future refunds will be processed in accordance with GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy was to produce a website as guaranteed to our company's request within the time frame expected and without issues. GoDaddy FAILED to produce the website within the timeline and FAILED to execute key word implementations (also know as Metatags) AS PROVIDED during the correspondence of building website. Website initially completed matched NOTHING as requested and required ADDITIONAL DELAYS and incurred ADDITIONAL LOSS of revenue from our company having to carve ADDITIONAL TIME to consistently relay repeated information already provided to the developer; which was NOT in the **. We have now determined by a GoDaddy employee and an independent company that KEY WORD AND/OR METATAGS WERE NOT INSERTED AS PROMISED/IMPLIED DURING THE BUILD PROCESS. Upon requesting that KEY WORDS AND/OR METATAGS BE INSTALLED AS AGREED TO AND PAID FOR the company DENIED THE REQUEST TO FULFILL THEIR CONTRACTUAL OBLIGATIONS AND STATED "YOU NEED TO PURCHASE AN SEO PACKAGE TO HAVE KEY WORDS AND/OR METATAGS INSTALLED. This company is ONLY interested in SHORT SELLING its customers into believing they are getting what they are paying for ONLY TO UPSELL THEM INTO OTHER SERVICES!!!!!Business Response
Date: 04/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 23, 2023, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists our?WDS Team to create a custom website (for a one-time fee) using our Managed WordPress product to host the site. They must provide images and text before the site can be built.
On March 15, 2023, our WDS Management Team provided them with our ********* Services (MS) ***** for a three-month term at no cost, which provides access to on-demand maintenance and updates to improve their website as needed.
On July 5, 2023, per their account preferences, we did not automatically renew the MS in good faith to honor our agreements. We sent renewal notices before and after expiration, advising that the MS was at risk of being canceled unless additional action was taken, as account management is a customer responsibility.
On October 2, 2023, our customer's website was published.
From February 23 to October 2, 2023, our WDS Team attempted to work with our customer to the best of their ability.
On April 23, 2024, our customer contacted our *********** to inquire about meta tags. Our staff advised they must purchase MS to have us add or remove meta tags from their website, or they can make the changes themselves.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 25, 2024, a member of our WDS Management Team attempted to contact our customers to discuss their concerns. They will continue working with our customer to reach an acceptable solution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am moving to a new website and cancelled my godaddy wordpress site. They have it worded in their policy that refunds arent allowed after 30 days. I paid for two years and wont be using over a year of that and I cannot get a refund. So, they get a years worth of money for nothing since I wont be using their services. I have petitioned them also and they are holding firm to their wording. Id like a refund for the services I paid for in advance that Im not using. They shouldnt get to keep peoples money just because they feel like it.Business Response
Date: 04/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 26, 2016, our customer purchased a Basic Managed WordPress (***) hosting plan for a three-year term via a phone transaction. On September 1, 2017, they purchased a ************************* plan for a 2-year term, also via a phone transaction.
Between September 1, 2019, and September 26, 2023, these plans have either been automatically renewed in accordance with our customers account settings or were renewed manually by online transactions. Most recently, the Website Security plan was manually renewed for a 1-year term on August 28, 2023, and the *** hosting plan was automatically renewed for a two-year term on September 26, 2023.
On April 8, 2024, our customer contacted our Care Team requesting cancelation of the products in question and was correctly informed both renewals were beyond refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddy's Refund Policy, located below for our customer's convenience, the transactions in question are beyond refund eligibility.
******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/21/24, I called Godaddy for help with a technical issue with my website. At the time, I had two domains with GoDaddy and wanted to see about changing the name of my commerce site to match my regular site. At the time, GoDaddy required we have two different sites because commerce sites could not be integrated with regular sites. My domain names are www.bmackwrites.com and www.poshclassic.com. During the call, I was informed that GoDaddy was discontinuing the current site builder and I would need to upgrade to the current one. I was sold two domains and told I could change the name of my commerce site to match my regular site. A website plus Marketing Commerce (www.bmackwrites.com) and a .COM Domain Registration plus Domain protection (www.shopbmack.com) for ten years. My site names after purchase were www.bmackwrites.com and www.shopbmack.com. The total was $555.56. I called back on 4/5/24 after logging in and discovering the multiple commerce sites on my account. I was told that under the new site builder, web and commerce sites were now integratable and there was no need to purchase separate websites. I explained to the representative that I was not told this upon purchase. They only refunded me $198.23 for the domain protection (shopbmack.com) (I actually paid $199.90) but stated that since it's been over 30 days, they could not refund the $197.92 for the shopbmack.com domain because it's been over seven days. I explained I was not told by the representative on 3/21/24 that I had seven days to request changes or refund. The representative on 3/21/24 never mentioned the integration of both regular and commerce sites. She only said the new site builder was "much better" and easier to use. There was no way I could have known about the changes. I am only asking for the remaining $197.92 I paid for the shopbmack.com website because I do not need it. I willing to keeping my original www.bmackwrites.com page.Business Response
Date: 04/29/2024
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Premium Online Store which allows customers to construct an online store to sell their products. This product is used in conjunction with GoDaddys Website Builder, which is a proprietary, do-it-yourself, template based product to construct a website.
On March 21, 2024, our customer contacted our ******************** to inquire about changing the domain name associated with their Premium Online. During this interaction our staff informed them of GoDaddys newer version of this builder, Websites+Marketing (W+M).
Our customer contacted our *********** again on March 21, 2024, to discuss changing the domain associated with their Premium Online Store. During this interaction they purchased a new domain with Full Domain Protection for a 10-year term, along with a W+M Ecommerce plan and a W+M Basic for a three-month term.
On April 5, 2024, our customer contacted our Center for assistance with their account. During this interaction, our staff properly informed our customer their purchases were outside of *********************** refund policy, which can be found here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We have issued a refund for their purchase as they have requested. We ask that they please allow their financial institution 5-7 days to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:04/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two business emails and domain names and website hostings purchased from godaddy. Both email services are sold by godaddy and cant be logged into now since 4/22/24 late morning after it logged me out of one of them. I have called godaddy three times now, twice yesterday and once today, and they always have an excuse and don't give consistent information. it does not work to log in to either business email from any of 3 browsers. They have said they can replicate it and it is a godaddy/Microsoft email issue that they need to resolve as of 4/22/24. Today, they deny that or the customer service rep is clueless. We need these business emails working. Customer # ******** and ********Business Response
Date: 05/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 22 and 23, 2024, our customer Contacted our Care Team multiple times due to difficulty they were experiencing with logging into their M365 Email plans across two separate accounts. During these interactions, our customer was informed the issue was local and likely related to their browser or system.
The particular error message our customer was receiving when attempting to access their email typically appears when customer's browser settings prevent our system from opening some dialogs such as our sign-on page. This might happen when the browser has certain anti-tracking, anti-virus, or anti-ad features or extensions enabled.
During an interaction with one of our ************* Supervisors on April 23, 2024, while checking a potential escalation with our Advanced Technical Team, our customer confirmed they could access their mailboxes and that sending and receiving appeared to be working.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In the event our customer experiences the same issue in the future, we encourage them to utilize the following GoDaddy Help article for additional troubleshooting steps:
******************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:04/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Go Daddy because they have been advertised as a trusted host for websites. I was told that they can develop a website for me for a certain price. The man that was selling me on Go Daddy was doing a good job, because I bought into the lie. I talked with someone from Go Daddy, and they gladly took my money. I got a call from a couple of people before the development of the website and then from the design team once I had submitted all the pictures of my products, ******************** I paid Go Daddy design services to design my website and make it functional. The day the website went live, I asked the lady on the phone how I was supposed to get notified of an order and she said that I will receive an email. I asked her if there was a mobile app that I could get so that I can see my website and she was confused about the question. It's not functional. I should get emails when I get an order and I have not. Someone had to tell me they had placed an order. I tried the Contact Us page to see if it was working, something they should have done for the amount of money I paid, and it's not working. The man that I spoke with today asked me, "you didn't test it to see if it worked"? No. No one told me that I should have tested this. This is something that they should have done when designing & developing the website. They should have tested the Contact Us and the Public Speaking forms to ensure that they worked during development & design phase. This should have been included in the $2500.00 I paid for the website design & development. I have since found a couple of different apps, one for Woo Commerce and Go Daddy and neither of them are worth two cents. This was a waste of my money and my time. I figured out how to change some of the things after the website launched. I should not have to purchase a maintenance plan for something that should have already been operational. It's a scam to get more money. I want my money back & they can keep their website.Business Response
Date: 04/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 13, 2023, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term. WDS enlists our team of website builders to build a website on our customer's behalf. Our WDS team has worked with our customer since their original purchase and continues to do so.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 26, 2024, a tenured Guide from our WDS Leadership team connected with our customer to address their concerns. We encourage them to continue working with that team. Should they have any additional concerns, we can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. ****** reached out to me and addressed everything that was wrong. Go Daddy reported that they held up their end of the agreement but that is not correct. After speaking with ******, it is now fixed.
Regards,
*************************
Initial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 29, 2024 GoDaddy had took $407.76 dollars out of my checking account for a renewal. I called GoDaddy and cancelled my subscription and asked to have the money placed bank in my account. I was told that my subscription was cancelled and that $407.76 dollars was being placed back into my account. Weeks later I checked my account and the $407.76 has not been put back into my account. I talked with GoDaddy again and they said that I need the receipt number for them to refund me. I told them that I do not have the receipt number and that they should have all the information from my account. They told me without the receipt number they can not give me a refund.Business Response
Date: 04/26/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 28, 2020, our customer purchased Websites + Marketing (W+M) for a two-year term in a Care support-assisted transaction. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website. The W+M continued to auto-renew within our customers account, with the latest renewal occurring on March 28, 2024.
On April 12, 2024, our customer contacted our Care support team regarding the March 28, 2024, renewal of their W+M. Additional multiple interactions with our Care support team occurred between April 12, and April 20, 2024. During these interactions our Care support representatives worked to the best of their ability to resolve our customers concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. Our office attempted to reach our customer by phone to address their concerns. Unfortunately, we were only able to leave a voice message.
We are currently seeing our customers W+M still active within our their account. If our customer deletes their W+M and notifies our office of this action by May 17, 2024, we will be happy to process a full refund back to the original payment method.
Delete products in my GoDaddy account: ***********************************************************************************************
Our customer can notify us via *********************************************** once this action has been completed, and we will process the refund at that time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were sold a 5-year webmail service from godaddy for their own webmail in November 2023 for 5 years period which starts in **** 2024. GoDaddy apparently cancelled that service and sold us the package fraudulently and not only that but discontinued all our emails and removed access to them. Now not only we lost our emails, but also they are refusing to refund us the $2,271.60 they charged us for that. We demand a full refund or we will file a lawsuit and a formal complaint with the California and Arizona attorney general and the credit card company.Business Response
Date: 05/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 11, 2009, our customer purchased emails on our Workspace Email (***) platform for a one-year term.
On November 10, 2023, our customer most recently manually renewed the *** for a five-year term via online transaction.
On February 7, 2024, our customer was notified that their existing *** platform was retiring on March 9, 2024, 30 days notice. They were advised that their email content would be deleted at this time, and they would need to take additional steps on their end to back it up. Furthermore, they were advised that they would get credits for ********* 365 (M365) from GoDaddy for the time and amount of mailboxes they had remaining on the *** platform.
On March 5, 2024, our customer contacted our *********** and spoke with a supervisor. They were properly informed that per GoDaddy's Refund Policy, viewable at ***************************************************/refund-policy, their products were not eligible for a refund.
Additionally, on May 5, 2024, their out-of-policy refund request for the *** was denied.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration regarding the end of life (EOL) of the *** platform, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. This can be due to technological changes or the feasibility of maintaining the product going forward.
The M365 credits are available within our customers account for use.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 05/17/2024
Godaddy Did not issue any credit and in fact charged my account additional $14,600 for ********* emails without my authorization which I will be disputing. I wanted to go with ********* 365 on a month to month basis and did not want to renew for a long term as discussed with their staff repeatedly. GoDaddy does not provide technical support for ********* 365 and ********* does not provide support since product was sold by GoDaddy, leaving us with no support for serious technical problems.
We will be filing a legal action in the State of ********** and with the Attorney General to address GoDaddy's actions which amount of theft.
We demand a full refund. If they offered a store credit;where is that? Why do you sell a product you are discontinuing.Business Response
Date: 05/22/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. The M365 email credits, which are available within our customer's account, are waiting for them to set up and utilize.
The renewals our customer mentions are for different email plans than those presented in their original complaint. Account management is a customer's responsibility. Our customer is within our ****** refund policy for these email plans and can delete the email accounts in question to receive a refund. For assistance related to this, they can contact our ************* Team 24/7 using the link below.
*********************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 05/23/2024
I was on the phone with GoDaddy customer service. They advised that there is nothing in the account about applying the amount of $2,271.60as a credit towards MS 365. In fact, I just switched my MS 365 from 3 year to monthly, and tried to use what **** said in her response on behalf o GoDaddy. They advised there was no such thing in the account. Jenn is not being truthful, and there was no credit applied or available. They charged us for s service for 5 years knowing they were cancelling it, and then they cancelled it a month later and kept the money. This is theft. **** said there was a credit from GoDaddy to us that we can use towards MS 365 but GoDaddy staff said there was none and she is not being honest.
We want our money back or give us store credit. We have multiple accounts with ********************** and use their service a lot. However, employees like **** who take advantage of us and not tell the truth and take our money is going to make us leave go daddy.
Return our money or place the store credit in our account. We are prepared to file a complaint in small claims and go online and let the world know about this dishonesty and what seems to be like theft.Initial Complaint
Date:04/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes, I did some work for a ******* fixing their van ******* wanted to pay me with a credit card I number one just started doing this. This was my first job. Well I get on the App Store download a program that lets me use my phone to take a card saw they would charge me 2 percent but I missed in the long legal agreement (small print) leave now have my money for a month almost and both the ******* that I did the work for the manager has called them trying to get them to release the funds and so have I as well as text. I emailed them everything they asked me for that I could give them that I had because I just started they wanted three months of account information and all this other c*** They still have my money I called them today. They told me the best they could do for me and send me my money and ********************************************************************************************************** another way then they say they close my account and I can have the money in 100 and some days or theyre gonna send it back to the ******* in *************************************************** that I need to respond to the email they sent me that says one for them to send it to me in 100 and some days or two to send it back in 45 days and I told him Im not responding to that Im not agreeing. Do you guys holding my money theyre doing this so that they can make money off of it. The guy who I worked for called and said give him his money and they still wont. I responded to their email to just refund it back to *********** I did the workforce so they can pay me a different way and now theyve Stopped respondingBusiness Response
Date: 04/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer signed up for ********************** Payments, which is our payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On April 11, 2024, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the help article found at: ********************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Per our customers request the refunds in question were processed by our Payments Team on April 22, 2024, and can take 7-10 business days to return to their respective accounts.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the ***** GoDaddy
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