Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,588 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used GoDaddy to process a customer credit card payment for my small business. It has been over 4 months and they have refused to release my funds.
Business Response
Date: 02/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 16, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?On November 2, 2023, our customers transaction was flagged for review by our Verification Team and payouts were disabled. As a result of the review, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.
Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************
Our customer was provided an option to have ********************** hold the funds in reserve for 120 days pending a chargeback window or to have the funds refunded to the cardholder.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
On February 7, 2023, the funds in question were released to our customer's financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy shut my website and email off and locked me out of my account overnight without warning due to a routine card and email expiration on my annual renewal date of 01/31/2024. GoDaddys support software crashed during each interaction with their support team so I was unable to receive effective assistance and GoDaddys Account Recovery Team are now unresponsive after providing all necessary documentation to regain access to my account. I pay around $20 annually to use the domain name spencerbagley.com.GoDaddy did not inform me they had shutdown 100% of my services and I instead had to hear it through a prospective employer. Most businesses will warn you of an expiration and give you time to remedy as this is a highly common occurrence, especially after being in business together for well over a decade. After four days of repeatedly contacting GoDaddy and providing the relevant documentation to remedy this I am no longer receiving responses from GoDaddy and am still 100% locked out of all services. I have not been told if the process to regain my account has even begun on their end. I am also unable to switch my domain name to another company while GoDaddy refuses to communicate with me, as I would need access to my account to do so. In the meantime I am unemployed, in the middle of a job search, and unable to communicate or show my portfolio to prospective employers while my services are down. Ive been a loyal and on-time paying customer to ********************** for around half of my life so I do not understand the nefarious treatment.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 31, ****, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, their financial institution declined payment. GoDaddy sent notification to our customer to inform them of the failed billing attempt and informed them action was required to avoid loss of service. GoDaddy made another attempt to renew the domain name on February 4, ****, which also failed. GoDaddy again sent notice to our customer to inform them.
On February 4, ****, our customer submitted a request to *********************** Account Recovery Team to update the email address associated with the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 8, ****, GoDaddys Account Recovery Team updated the email address on file for the account in question, per our customers request. Our customer has since accessed their account and transferred their domain name registration away from GoDaddy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddyInitial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Working with GoDaddy for over 10 years - was very happy! - - - until today. Last January I had them upgrade my simple 5 page painting website for about $1800.00. Extremely happy with outcome. Was paying monthly on hosting on top of monthy payment for the webdesign. Noticed today that the site was not up. I contacted customer service. I was told that the payment they were processing was connected to my old site (which was just supposed to be just forward to the new site (different web address which I remember when discussing with the original setup team. Appears the forwarding issue was crossed somehow. And caused new site to be shut off. They did send email in Dec. concerning hosting on my primary site expiring. I missed it (my fault), but after paying $1800.00. I am being told that it was comletely deleted and no digital copies anywhere - after less than 2 months. Totally unacceptable - no copies with the web design team? Can't say Id recommend them again. Best part still paying on original web design work that no one has.Business Response
Date: 02/08/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 9, 2022, our customer purchased a ********************************* for a one-year term. This service enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress (***) hosting.
On November 9 and 18, 2023, our customers *** failed billing.
On November 22, 2023, our customer contacted support regarding their website being offline. At that time our customer chose to renew the *** monthly.
On December 9, 16 and 29, 2023 our customers *** again failed billing. Email notifications were sent on December 9, 19, and 28, 2023 informing our customer action was required to avoid loss of service. No action was taken, and the *** was canceled on December 29, 2023.
Per our terms of service, it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.
On February 2, ****, our customer contacted support regarding their website being offline. Our customer was correctly informed that ********************** no longer possessed content that could have been used to attempt a restore of their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we are unable to recover the website content associated with their ***.
Our office attempted to contact our customer via phone. Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team at ***********************************************. We will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired GoDaddy to create a website for me. The service was misrepresented to me from the start. They said the website would be ready in 2-3 days, then it turned into 3 weeks. After many calls and correspondence with GoDaddy representatives based in foreign countries that could not speak English, the website turned out to be of very poor quality as I expected. I communicated changes I wanted made to the website to GoDaddy and they refused to make the changes. After going through weeks of this terrible process only to receive a website that did not make sense, I requested a full refund of my money. They denied my request and said they would only return a portion of the amount I paid. I would like my money returned to me in full for this poor and misrepresented service.Business Response
Date: 02/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 9, 2024, our customer purchased our ********************** and hosting services for a one-year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Websites + ********* product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.
This purchase also included GoDaddys ********* Services Basic for a three-month term, giving our customer access to on demand maintenance and updates to allow them to improve their website as needed.
Between January 9, 2024, and January 29, 2024, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. On January 29, 2024, our customer requested a refund of their purchase.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 30, 2024, a member of our **********************s Management contacted our customer to discuss their experience. During this interaction they issued a partial refund in accordance with GoDaddys Refund Policy, which can be found here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 02/05/2024
GoDaddy did not perform the services outlined in the agreement enclosed by the business. As such, I request a full refund of my money.Business Response
Date: 02/12/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. A member of our ************** Services connected with our customer and issued a partial refund.
We respectfully decline our customers request for a full refund. They have been provided with a partial refund in accordance with GoDaddys Refund Policy, which can be found here: **********************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 02/16/2024
I never acknowledged or accepted the terms mentioned by GoDaddy in their prior response. Furthermore, if I had, there would be a breach of contract as GoDaddy did not perform the services I paid for.
This is fraud on the most basic level.
Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Urgent Complaint Regarding Hosting and Support Issues Dear GoDaddy Support,I hope this message finds you well. I am writing to express my extreme dissatisfaction with the recent experiences I have had with your hosting services and customer support.Firstly, I purchased hosting from GoDaddy and was promised a free domain. However, I did not receive the free domain, and when I contacted customer support, I was informed that I should have contacted them before making the purchase to ensure both the domain and hosting were in the cart together. This requirement seems counterintuitive, especially when offering a free domain why would one need to include it in the cart if it's meant to be free?Secondly, I encountered an *** issue on one of my websites. Instead of resolving the problem on that specific site, the customer support representative propagated the issue to all my websites. Despite their efforts, I lost my unlimited space plan in the process. The situation worsened when they insisted I change my plan entirely because they were unable to revert the changes. This led to client complaints as they couldn't access their sites.Furthermore, the *** issue persists, causing significant disruptions. The customer support team suggested waiting until the next day to address the problem, leaving me in a difficult situation with frustrated clients unable to access their websites.Most concerning is the push towards a ********* 365 subscription due to alleged issues with ****** emails. I've been informed that ****** emails are considered "garbage" and a security risk. This not only disparages your own services but also feels like an attempt to force an unnecessary subscription on me.Despite my desperate situation, the customer support staff has refused to connect me with a supervisor or provide assistance from another team member. This lack of support and resolution is causing immense frustration and concern.*********,*************************** *********************************Business Response
Date: 02/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 20, 2022, our customer purchased Web Hosting Ultimate Linux CPanel for one year and it has been renewed monthly since October 2023.
On January 30, ****, our customer contacted our Care team via chat to configure a domain name to their hosting. Our Care Staff assisted our customer with their concerns.
On January 30, ********************************************************************************************************************************** order to have an SSL on every site that is attached to their hosting plan. Our Care Staff assisted our customer with their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry and are dedicated to getting better.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** E
Office of the ***** GoDaddyCustomer Answer
Date: 02/05/2024
Dear ****** E,
I hope this finds you well. I appreciate your prompt response and the attention you've given to my concerns. However, I would like to clarify a few points regarding the recent service interaction.
Firstly, I want to emphasize that my concerns are not related to services provided directly to me as an individual. I manage multiple accounts that were purchased and created by my clients, for whom I develop websites. The recent downgrade in the hosting plan was not a decision I made independently but was initiated by your Care Staff during a chat session on January 30, 2024.
During that conversation, it was communicated to me that the "upgrade" was necessary to implement SSL on every site attached to my hosting plan. I have chat logs that demonstrate this, which contradicts the information provided in your response.
It is crucial to address the miscommunication and ensure that the staff handling such matters are adequately trained. I also encountered instances of unpoliteness and a lack of escalation to a supervisor, even when faced with issues that remained unresolved after waiting for extended periods.
I understand the importance of upholding agreements and terms of service. My intention is not to challenge those but to highlight a discrepancy in the information provided during my interactions with your team.
I have records of the ordeal on my WhatsApp logs and am willing to share them for a more accurate understanding of the situation. I trust that GoDaddy is committed to continuous improvement and providing the best service levels in the industry.
Thank you for your attention to this matter. I believe that addressing these concerns will contribute to an enhanced customer experience.
Best regards,
Business Response
Date: 02/08/2024
Thank you for the opportunity to address our customers additional concerns.
We appreciate our customers additional feedback and will ensure that their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****** E
Office of the *** GoDaddyCustomer Answer
Date: 02/15/2024
Better Business Bureau:
After assessing the business's response regarding complaint ID ********, I am reassured by the acknowledgment of the escalation and trust that appropriate measures will be taken to prevent similar incidents affecting other customers in the future. I await the implementation of these actions and, upon their completion, will regard this complaint as resolved.
Best regards,
*************************** *********************************
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy has no tech support available problems with advanced email protection given wrong info on hold for 2 hrs for supervisor no chat available text wont helpBusiness Response
Date: 02/02/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 17, 2024, our customer called **********************'s Care Team. Unfortunately, they experienced a longer-than-expected hold time due to higher-than-average call volume.
On January 30, 2024, our customer used our Chat platform to address their concerns. However, our team could not complete this interaction when their chat went idle.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and the hold time they experienced. We have reviewed these concerns and are working to address them. In addition, we offer 24/7 Customer Support via chat to alleviate wait times. They can find instructions at this link: **************************************************.
Thank you again for the opportunity to address the concerns presented by our customer, as our goal is to assist each customer as quickly as possible and offer the best service levels in the industry.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/03/2024
I AM UNABLE TO GET TECH SUPPORT FOR MY PROBLEM.
ALL I AM ASKING IS THAT ONE PHONE CALL FROM A TECH SUPPORT MANAGER TO ME WHERE WE CAN ADDRESS
Business Response
Date: 02/05/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our records indicate our customer has been in contact with a supervisor and refused their assistance.
Furthermore, we offer 24/7 Customer Support via chat and phone to alleviate wait times. They can find instructions at this link: ********************************************************; ******************** Representatives are standing by to assist them with their technical concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 02/06/2024
ITS VERY SIMPLE I REQUESTED A TELEPHONE APPTWITH AN ACTUAL TECH SUPPORT MANAER
AS I STATED. PHONE REPS ARE NOT TRAINED GAVE BAD INFO LEAVE YOU ON HOLD
WHICH PART OF THIS HAS BEEN ADDRESSED? I AM REPORTING IT TO BBB FOR THIS REASONS
I DONT NEED THE 800 NUMBER AGAIN. DO THE ***** FORCE THEM TO CALL ME. I DONT THINK THAT IS UNREASONABLE!!! MANY COMPLAINTS ONLINE AGAINST THE COMPANY
YOU SHOULD SUPPORT CONSUMER. OTHERWISE WHY DID I BOTHER TO FILE????
Initial Complaint
Date:01/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started my self employment business in January 2018 ****** Baby Nurse and in 2022 I added & Sleep Consultant LLC to my business. But today I found out that GoDaddy is selling my domain and I have NEVER EVER dealt with that company in any way shape or form. I have tried reaching a live person to solve the problem but could not reach anyone Please Help me stop this from going any further please. The phone number they have is ************Business Response
Date: 02/02/2024
Thank you for the opportunity to address the concerns presented.
The domain name in question is not currently listed for sale through GoDaddy. The screenshot the complainant has shared via this complaint is of a GoDaddy Parked Domain page. These pages exist when domain names have been registered with GoDaddy, but do not currently have a website associated with them.
This office has since been in contact with the complainant and understands their concerns have been resolved.
Thank you again for the opportunity to address the presented concerns.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my two domain names: ********************* and ************************ it cost $59.76 for 1 year. I gave them a credit card over the phone. I also had to send a picture of my driver's lic. They will not reset my password to make the accounts available to me because they want me to take a "selfie" holding my driver's lic up beside my face. Below is the email they sent me.Thank you for your request, however we have recently assisted you in regaining access to this account. If this request wasn't opened in error, please provide the following two things The reason you need our assistance again so soon We require an image of you holding your photo ID. It is important that you take the photo using the same ID you previously submitted. Please take a "selfie" with your photo ID next to your face. Note- we do not need to see your whole body, or anything below your face, but we do need to be able to read the photo ID clearly. Do not cover any of the following information on the *** the person pictured, name, signature, and expiration date. These should all be clearly identifiable.Thank you for your patience and we appreciate your cooperation."With Regards,Account Recovery Team This is a most unprofessional business transaction. My driver's lic and credit card is proof of who I am. And I have been a customer for more than 10 years.They refuse to reset my account so that I can access my emails which I have not been able to retrieve since 1/19/2024. The emails contain important information that I need.I have called for the last 4 days trying to resolve the situation they refuse unless I send a "selfie"I am 80 years old this is not something I know how to do other than on an iPhone.Please advise if you can help me.Sincerely,***********************Business Response
Date: 02/02/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy takes account security very seriously and we have a vetted process in place to aid our customers who may lose access to an account or domain name registration. The process in question can be viewed at the link below.
Regain access to my domain or my GoDaddy account:
**********************************************************************************************************
On January 27, ****, our customer created a request to regain access to their account, and a ticket was created with our Account Recovery Team (ART).
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 2, ****, ART completed our customer's request and they were notified of the resolution via email.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using godaddy for a few years now for e mail. The enhanced e mail protection I ordered does not work and has been removed. I can never get anyone to help with white labeling. This is a service all e mail providers have, but them. I am not getting emails due to the quarantine. I can not move forward with my business and make changes for my CRM and other subscriptions because they are real estate related and godaddy will not connect me with ********* and has no solutions. I have a local carrier that can fix it but I can not even get an supervisor on the phone every. ** is a supervisor there that was supposed to be helping me. he ask me to e mail him and he would l ensure that it would be fixed and get ********* to get a hold of me. I emailed last week and am not getting a response. I just need out. Right now I am on hold and have been for over 30 minutes waiting on a supervisor. Very normal for this company. I can not run my business and this is costing me money. I can not access any of my emails I have paid for to repurpose them as they have them restricted for use unless I upgrade to advanced e mail, yet advanced e mail protections does not work. I need someone higher up that can actually address my problems and help me transfer out.Business Response
Date: 02/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is utilizing both ********* ********** Email Essentials and Email Plus plans that were purchased with GoDaddy.com in 2021. These plans have auto-renewed in accordance with our customers account settings since then.
On November 9, 2022, our customer added encryption and security to their M365 email plans known as Proofpoint Advanced Email Security (AES).
Starting on January 3, ****, our customer contacted our Care Staff multiple times for assistance with their M365 and AES plan integration. It was determined that our customer needed permissions that are not granted through their M365 license. Our Care Staff advised that they would arrange for someone from ********* reach out directly to our customer for further assistance. That call was not made.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and arranged for a member of our Care Staff to connect with our customer to address their concerns and reach an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:01/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain two years ago with GoDaddy and canceled it about a year ago. I am receiving emails stating it will auto renew on 2/2/24. I have reached out to customer service via chat, however, they are not helpful. My account does not show any active domains (BECAUSE I ALREADY CANCELED THIS) so I cannot make any changes myself. This has happened with two other domains I had through them where they continued charging me after the service had already been canceled. This needs to STOP. commonspelling.shop has been cancelled and I should NOT continue to be billed for eternity so Go Daddy can keep stealing from customers through unscrupulous business practices.Business Response
Date: 01/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our efforts to connect with our customer have been successful. We will remain available to work with them in an attempt to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 01/29/2024
Business refuses to cancel product despite being asked in writing multiple times to do so.Business Response
Date: 01/31/2024
Thank you for the opportunity to address our customer's additional concerns.
On February 1, 2022, our customer registered a domain name for a one-year term via an online transaction. The registration included Full Domain Privacy and Protection (****), a premium add-on service providing proxy contact details in a domain's WHOIS, and protection against the cancelation, expiration, or transfer of a domain name. Domains with this add-on can only be canceled or transferred once downgraded.
Downgrade ****: ********************************************************************************
On January 28, 2024, our customer contacted our *********** via SMS chat to request the domain be canceled. During this interaction, our staff correctly informed them they were logged into the wrong account and would need to log in to the appropriate account to downgrade the **** and cancel the domain. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer's domain has yet to be renewed, we encourage them to log in to the correct account, downgrade their ****, and delete the domain.
Delete Products in My Account: ***********************************************************************************************
If our customer's domain renews, and our customer is still within the refund policy, we encourage them to downgrade their **** and delete the products from their account.
Refund Policy: **********************************************************************;
Once downgraded and deleted, they can email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 02/01/2024
as I explained to the business, this domain is not listed in my account and therefore I cannot do anything with it. They remain unwilling to assist
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