Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,663 total complaints in the last 3 years.
697 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have worked with Godaddy for years and I've never experienced this level of frustration. My company emails were flagged as a security threat last year. It took 3 months to get godaddy to assist in getting the emails unblocked. All the while they are charging my account every month of emails that wont send messages. Two months ago, the same issues happened again. I am still unable to get godaddy to help me resolve the issue and I'm wasting time and money. They refuse to call me back and even had me buy additional email accounts in order to fix the problem. When you contact them your on hold for hours only to get someone who doesn't speak English well and hours later we are no closer to resolving the matter than when we first started.
Business Response
Date: 05/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We've reviewed our customer's account, and it appears there is no block in place on their email. We have only had two contacts from this customer over the last two months for non-technical issues.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Currently, it remains unclear the issues our customer is facing. Our office has attempted to contact our customer with no response. We remain open to assisting our customer with any outstanding issues they are having and may be reached us at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy
Initial Complaint
Date:05/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against GoDaddy.com for potentially unethical business practices related to domain name registration.On May 3, 2024, I searched for the domain name "therealadvisor.com" (PRIVATE) through Godaddy.com. At that time, the domain was available for purchase at a regular price. The next day on May 4, 2024, I attempted to buy the domain, but it was no longer available at the standard price. Instead, it was listed as a premium domain with a price of $1,199 plus $21.99 per year.According to the Whois information, the domain is now owned by Namefind.com, a domain reseller company affiliated with GoDaddy.com. I believe this situation raises concerns about potential front-running practices.My suspicion is that GoDaddy identified my interest in the domain name due to my search activity. This could have prompted them to purchase the domain themselves through Namefind.com with the intention of reselling it for a significant profit.The fact that my domain search history might be used in a way that disadvantages me as a customer is highly problematic. If customers are aware that their search activity could be used against them, they would likely be hesitant to search for domains on GoDaddy.com.I consider this practice to be unethical and harmful to customers. GoDaddy appears to be leveraging non-public information about potential clients to gain an unfair advantage.I request that GoDaddy release the premium domain "therealadvisor.com" (PRIVATE) for purchase at the standard price and cease the practice of front-running domain names using unfair advantage as I aforementioned.
Business Response
Date: 05/05/2024
Thank you for the opportunity to address the complainants concerns.

From the information provided, the complainant does not appear to be a GoDaddy customer.

********************** does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.

RESOLUTION:

Specifically regarding therealadvisor.com, a public WhoIs lookup indicates that the domain was registered in April of 2018, and wouldnt have shown as available for registration earlier this month as the complainant claims.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,

*****************
Office of the ***** GoDaddy
Initial Complaint
Date:05/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I attempted to access my website is was not accessible. So I contacted GoDaddy support and they said they needed to change a PHP setting to fix it. Once they did that there were additional errors. I have multiple sites with GoDaddy that get broken from time to time and support always wants me to pay to fix them. These are no issue of mine. Today I was on a support chat for four hours. They switched people six times, had me repeat myself over and over and took an excessive amount of time when responding. This is costing my business money and wasting my time. GoDaddy needs better support and to improve response times. I have been a customer for over 10 years and this is a problem.I would like my sites repaired at no cost, and a reasonable compensation of future services/fees.
Business Response
Date: 05/09/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On May 2, 2024, our customer contacted our Care team via chat interface for assistance with adding a domain name to an existing website hosting plan.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

During their support interaction, our customer received instructions to resolve their technical inquiry and their website appears to be functioning at this time.

We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

Thank you again for the opportunity to address the concerns presented.

Kindest regards,

************
Office of the ***** GoDaddy
Initial Complaint
Date:05/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
recent interactions I have had with your customer service team. These experiences have not only inconvenienced me but have also resulted in the cancellation of my account, for which I am now facing an unexpected reinstatement fee.Initial Interaction with ****:** I contacted your support team to address specific needs related to my account. Unfortunately, **** was unable to assist and promised that a supervisor named *** would return my call. Regrettably, I never received this callback.Subsequent Call and Interaction with ******. Imade a second call hoping for resolution. After a prolonged discussion, I was finally transferred to *******.* ******* informed me that customers are not expected to manage their own accounts online. This was contradictory to the assistance I sought initially that led to my account issues. Not only was ************************, but he also refused to escalate the matter or provide contact details for his supervisor, claiming he was the final point of contact.- My account was inadvertently cancelled because it was not set on auto-renew, despite my explicit instructions in a previous call to ensure it was activated. This oversight on the part of your team has led to a $60 reinstatement fee, which I am being asked to pay.**I kindly request a thorough review of my account and the interactions as outlined. Additionally, I ask for the waiver of the $60 reinstatement fee due to the error originating from your team's handling of my account settings. Improvement in ******************* It is vital for the integrity of your service that all customer service representatives adhere to a high standard of service. I urge you to address these issues internally to avoid future customer dissatisfaction.As a loyal customer of 20 years, my experiences with your company had always been positive, I trust that you will address these concerns promptly and restore my confidence in your services.Three gentlemen that need new jobs ****, ***, ******, *******.
Business Response
Date: 05/03/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On February 2, 2024, our customer purchased a Website+Marketing (W+M) plan for a one-month term via online transaction. W+M is a do-it-yourself website builder platform that allows customers to build a website.

On February 12, 2024, our customer turned off auto-renewal settings on multiple products, including the W+M plan.

On March 07, 2024, our customer manually renewed the W+M plan via online transaction.

On April 3, 2024, per our customer's account preferences, ********************** did not automatically renew the product in question in good faith to honor agreements with them. ******* notices were sent prior to expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management is a customer responsibility.

On May 2, 2024, our customer contacted our *********** and was correctly advised their W+M plan was canceled for non-payment, and to restore the product, it would have a $60 restore fee.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

While we empathize with our customer's frustration, we encourage them to consider utilizing GoDaddy's Automatic Renewal feature to prevent further unwanted missed renewals and subsequent plan cancelations.

Turn on Automatic Renewal: ****************************************************************

They may contact our *********** to repurchase the W+M plan and restore fee to get their website live again.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

****
Office of the *** GoDaddy
Customer Answer
Date: 05/03/2024
My attempts to resolve these issues through your representatives have been unsatisfactorily handled, leading me to escalate this matter directly through this communication.

**Issue Summary:**
1. **Auto-pay Setup and Unwanted Charges:** It was my understanding that your team would set up auto-pay for only the services I am actively using and discontinue any obsolete services as per my request. Despite this, I continue to receive charges for products that I do not use or explicitly consent to maintain.

3. ****************** Inefficiency and Mismanagement:** Interaction with your customer service team, particularly with a representative named *******, has been extremely problematic. ******* denied providing his supervisors information, refused to escalate the complaint, and inadequately addressed my concerns claiming full authority.

This level of service is unacceptable and not only reflects poorly on your company but also infringes upon customer trust and satisfaction.

**Expected Resolutions:**
1. **Immediate Cancellation and Reversal of Unwanted Charges:** Confirmation that all non-authorized services have been cancelled and any charges incurred as a result wrongfully will be fully refunded.

2. **Restructure of **************** Communications:** A review and immediate improvement in customer support policies and training, ensuring customers have the ability to escalate concerns and receive timely follow-ups.

3. **Formal Apology and Assurance:** An official apology from the company addressing these issues and a commitment to preventing future occurrences.

4. **Direct Contact from ******************* I request a conversation with a senior supervisor or yourself to discuss this matter and confirm the actions being taken.

Sincerely,
***************************** *******
Business Response
Date: 05/07/2024
Thank you for the opportunity to address the complainants additional concerns.

We stand by our previous response.

GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewals prior to taking renewal action as directed by our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.

Thank you again for the opportunity to address the additional concerns presented by the complainant.

Kindest regards,
Ivette
Office of the *** GoDaddy
Initial Complaint
Date:05/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cannot access my account to shut off auto-renewal. I have spent hours on chat with them trying to fix my login. They have told me it was fixed and it's not. Every time I go back on to speak with someone I tell them all the details, and then someone new enters the chat and I have to start over. I have spent 3 hours today alone on this. I just want a refund and my account canceled.
Business Response
Date: 05/03/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

GoDaddy has an established process in place to assist customers who lose access to their accounts. The process in question can be viewed at the link below.

Regain access to my domain or my GoDaddy account: ***************************************************************************************************************;

On April 27, 2024, our customer submitted a request to **********************'s Account Recovery team to update the email address associated with the account in question.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On April 30, 2024, after our Account Recovery Team had received the requested identification documentation, the email address on file for the account in question was updated. Our customer was sent instructions to reset their account password and log in.

If our customer needs assistance with this process, our ************* team is standing by and can be reached at *********************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

****
Office of the ***** GoDaddy
Customer Answer
Date: 05/05/2024
I have sent numerous requests for my log-in email to be updated, and I've been told it's fixed. When I attempt to log-in, it tells me my new email doesn't exist in the system. If you check your chat log, I spent more than 3 hours attempting to resolve the situation with several different agents. I was forced to re-explain everything numerous times and it was never resolved. Refund my money and delete my account. It's all I want.
Business Response
Date: 05/07/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
On April 30, 2024, after our Account Recovery Team had received the requested identification documentation, the email address on file for the account in question was updated. Our customer was sent instructions to reset their account password and log in.
A follow up email was sent to our customer on May 7, 2024, advising them of proper next steps.
If our customer needs assistance with this process, our ************* team is standing by and can be reached at *********************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a domain name with GoDaddy, DJCleankut.com. According to Godaddy, the domain expired in February 2024 and we called in Febrary 2024 to have it restored. GoDaddy advised, DJCleankut.com was and we paid $69 to have it back. Twice the GoDaddy employee told us, "it's all yours". A few days later, we were notified by GoDaddy the $69 was for ****** Services, not to have domain restored. GoDaddy employee *********************** phoned us about using his broker services to get the name back for $500 to $1000. (Interesting, since we were assured, it was available and no one owned it.). We told ***** we were not interested in broker services. We later waited approximately 50 days, and phoned Go daddy to have the domain restored. We learned from speaking with GoDaddy personnel that **************** was assigned to this domain and he would be getting back to us. The same person who we did not want to use his broker services, is now going to "help us restore our domain" without broker services? 4/17/2024; Paid for restore and received receipt, Thanks for your order, ******.Heres your confirmation for order number **********. Review your receipt and get started using your products GoDaddy. Approximately six hours later, domain was removed; 4/17/2024 Pending Restore; 4/24/2024 Redemption; 4/19/2024 On Backorder; 4/24/2024 icann.org shows status as Redemption Period Since March made over 21 phone calls and NOT ONCE, did any one call me back, as stated they would. There have been many appolgies and many never seen this before, "dont know why this happned", etc. There is much involved in Domain Name registries and grace ******* prohibited attempts to transfer, etc. I am therefore, requesting Domain Name DJCleanKut.com be completely restored back to us since we paid, complied and received confirmation April 17th.
Business Response
Date: 05/01/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 10, 2016, our customer purchased a domain name for a one-year term via an online transaction. Per our customers' account settings and to honor our agreements with them, the domain in question has been automatically renewed, most recently in February of 2022.
In February of 2023, the domain expired. Multiple failed billing notices were sent to the address on file for our customer's account. Since this domain had a protection plan that was purchased upon registration, our system renewed the domain in question to retain it for our customer.
On February 4, 2024, our customer called our ******************** to inquire about the domain in question. They were properly informed that the domain had expired in 2023. During this interaction, our Care Staff discussed ******************* This service enlisted GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration.
Unfortunately, our staff overlooked our customers concerns, and this was not the product they needed at the time of the interaction. That transaction has since been refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and understand their frustration.
At this time the domain in question has been restored into our customers' account and is ready for use. As a courtesy, we have renewed the domain in question on behalf of our customer. The new expiration date is February 9, 2025.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
Customer Answer
Date: 05/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***************************
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy notified me of the following.I had money in my account but they could NOT refund it. It had to be used as store credit. I was given one year to use it. I am 78 years old and now longer have any reason to use any products from Godaddy.Today I was notified that Godaddy was charging me $25.00 as a 'dormancy' charge. I called them to ask why they were charging me and below is what they told me.They cannot refund to my debit card (don't know why not) but they will allow me store credit.If I don't use the store credit within a year - they charge me a $25.00 per month '' dormancy '' charge until the money in my account has been depleted. In other words - they are charging me - a 78 year old senior citizen - a penalty for not buying anything from them. Is this even legal?Godaddy was always a good company when I did use them but now - I wouldn't use them for anything.I think they should give me my money back - all of it.
Business Response
Date: 05/02/2024

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

On May 10, 2022, our customer purchased a Basic Managed WordPress hosting plan during an online transaction.

On May 29, 2022, they canceled their Basic Managed WordPress plan during a call with our ************* team. At that time, they were provided an In-Store Credit for their purchase. That same day our customer purchased a Linux cPanel hosting plan for a one-year term.

On May 31, 2022, they canceled their Linux hosting plan during a call with our ************* team. At that time, they were provided an In-Store Credit for their purchase.

On November 30, 2023, GoDaddy notified its customers of a monthly deduction of $25.00 per month which would apply to In-Store Credit(s) older than one year.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

The charges incurred by our customer were deducted from an In-Store Credit balance and not their payment method. We respectfully decline our customers request for a refund, as the In-Store Credit would otherwise be ineligible for refund or payout to them per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
*************************
Office of the *** GoDaddy

Customer Answer
Date: 05/02/2024
By writing a 'terms and condition' does not make it legal or honorable. Charging someone for 'holding their money' is by all appearance absurd.
They say I agreed to let them charge me for holding my money. I would like them to show me where i agreed to do that.

Charging someone for holding their own money is pure greed and I want my money returned.
Business Response
Date: 05/03/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
We respectfully decline our customers request for a refund, as the In-Store Credit would otherwise be ineligible for a refund or payout to them per GoDaddys Refund Policy, which we have included here: ***********************************************************************;
Furthermore, we appreciate their candid feedback about our service levels.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
Customer Answer
Date: 05/06/2024
I will not pursue this issue. It is literally ridiculous that a company would not issue a refund but only a store credit and then charge you if you don't want to purchase anything from them. A pure money grab. I will post my interaction with Godaddy on many many outlets and if they do not get even one person because of my post then it will show them how greed can be costly. If only ONE person, who was going to be a Godaddy customer, refuses because of my post, it will cost them more than $45.00 in money and perception. Wow - what a greedy company.
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My law firm email ************************** provided through Go Daddy, has been down for about a week. I've called three times and told it will be taken care of but it isn't. My law firm email is crucial to supporting my clients. My inability to receive or gather emails has potentially serious adverse consequences.I need this resolved and access to my email restored immediately.
Business Response
Date: 05/03/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes a ********* 365 Email Essentials plan. On January 1, 2024, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration December 22, 2023, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On March 13, 2024, our customer canceled the email plan and later contacted our ******************** to request a refund for its renewal. Following this cancelation, they purchased a new email plan to restore their address.
Between April 23, 2024, and April 30, 2024, our customer contacted our *********** for assistance with accessing their email account. During these interactions, our staff advised them of a known issue affecting their ability to log in and attempted to work with them to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers,GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer.
Our office has attempted to connect with our customer to discuss their concerns. At this time, it appears the issue has been resolved. We remain available to connect with them to discuss any outstanding concerns and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddy
Initial Complaint
Date:04/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring to your attention an issue I have encountered with the Conversations product. On Oct 8, 2023, I purchased GoDaddy Conversations (after having Smartline for numerous years) with the expectation of reliable communication capabilities. However, unfortunately, I have experienced significant malfunctions rendering the product unusable.Shortly after installation and customization, I started noticing various errors with this product, not limiting but including: missed calls, missed texts, erroneous non-descript phone calls (caller display masked a personal phone call, not a business line), poor phone connections, and dropped phone calls to name a few problems. I first called GoDaddy customer service/used the on-line Pro Ticket form the first week of Nov 2023 (please visit ATS - ****** and PRO-***** tickets) and various phone call records from Nov to present time ( I had attempted to get transcripts for all calls related to this - however was not provided these.) For the periods from Oct 2023 to late March 2024, I honestly have no idea how many customers I was not able to connect with - since there is no data for me to reflect upon. I can attest, during this time I did have severe problems with this non-functioning product, which did result in lost potential new customers. As of mid March of this year, I have switched to another company, ported out my business phone number, and have cancelled my product with GoDaddy. On Apr. 11, 2024, I submitted compensation request for a full refund for the product for the amount of $107.05. I made contact with GoDaddy customer support after 10 business days. The representative stated she saw the request on file, however did not have any status update other than that. In the phone call to them yesterday, I made it known I would be contacting the BBB. I have NOT received any phone calls/text/emails from GoDaddy with their decision with this matter.
Business Response
Date: 04/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 8, 2023, our customer purchased Conversations for one year with the assistance of one of our agents. Conversations is an all-in-one communications hub, providing the key features of a business phone line on a users cellphone. Also, our customers can easily manage all their customer messages in one unified inbox.
On November 7, 2023, our customer contacted our Care Staff because Conversations was not alerting them as to whether or not an incoming call was a business call. An escalation was created and our Advanced Technical Support worked with our customer to resolve the issue. Our customer was provided with a free month as a gesture of goodwill for their experience.
On January 5, 2024, our customer tried replying to the previously escalated ticket and was advised to contact our Care Staff to open a new ticket. On January 10, 2024, a new escalation was created to address the issues our customer was facing and an additional month was added to our customers Conversations plan as a gesture of goodwill.
On March 4, 2024, we advised our customer that their number was eligible to port out. They contacted us on March 12, 2024, for additional information.
On April 11, 2024, our customer canceled their Conversations product and requested an out-of-policy refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers concerns and has refunded their Conversations product in full.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
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Date of experience: April 25, 2024 Go Daddy.com stored my business banking account number without my permission upon purchasing a domain URL to which I was never allow to use publish nor was a registered domain.It belongs to go daddy.com until your purchase $749.00 dollar package.
Business Response
Date: 05/02/2024

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On April 25, 2024, our customer registered a domain name for a one-year term in an online transaction.

Between April 25, and April 27, 2024, our customer signed up for ********************** Payments (GDP) and free trial versions of Websites + Marketing (W+M). GDP is our payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.

Since the original registration of the domain on April 25, 2024, our customer has not made further purchases within their account.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

GoDaddy provides our customers with full DNS control over their domain names to be able to associate them to GoDaddy products and services, or to those of a third-party provider. Our customer may find the following article helpful.

Manage DNS records: *******************************************************************;

For assistance with DNS and other matters related to their account our customer can reach our Care support team 24/7 at ************, or by visiting?****************************************** live chat, help articles, and more.?
While we empathize with our customer their domain is beyond refund eligibility as defined in our refund policy, which can be referenced here: ****************************************************************************;

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**********************;
Office of the *** GoDaddy

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