Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,588 total complaints in the last 3 years.
- 662 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is with great dismay that I am taking valuable time to write this letter. To my great disappointment, and extreme burden, GoDaddy.com LLC (Go Daddy) fraudulently violated their fiduciary duty.On February 5, ****, I sought to renew eight domain names that I have registered via Go Daddy. After putting the domain names in my Go Daddy cart, I called the company to inquire if my purchase was eligible for any discounts. The representative I spoke with attempted to hard sell me on a domain name club membership. He said the club membership would cost me an annual fee of $96, and would provide a discounted rate for each domain name renewal. I asked him details about the membership, including if the discounted domain price the membership offered would remain fixed. While he was unable to assure this, he suggested that I pay the annual fee, renew my domain names multiple times during the year, and then cancel the membership before the annual renewal fee became due.Uncomfortable with the hard sell, I declined to join the club membership. Once I got off the phone, I immediately purchased the eight domain names that were in my cart for a total of $177.36. I used my husbands credit card to make the purchase.Today, February 15, ****, I was completely taken aback when I logged onto my online bank account and saw that my credit card account was overdrawn. I immediately traced the source of the overcharges to two separate charges from Go Daddys automatic renewals. The automatic renewals were for the eight domain names that, to my knowledge, I had purchased on February 5, ****.Further investigation showed that instead of the February 5th, $177.36 domain names renewal purchase, Go Daddy had charged my husbands credit card $95.88 (on February 5, ****) for a ******************** Basic Membership. This fraudulent charge meant that my domain names had not been renewed. Instead the charges for the domain names were activated on the dates of their expiration via auto-renew.
Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 5, ****, our customer contacted our *********** to request a discount on several domain names. During this interaction, they were offered our ******************** (***) product. This is a membership-based program that provides substantial discounts for domain name registrations and renewals.
Immediately following that call, our customer purchased *** for a one-year term via an online transaction.
On February 7 and February 9, ****, per our customer's account preferences, ********************** automatically renewed several domain names in good faith to honor agreements with our customer. We sent renewal notices before expiration informing them that the expiring items would renew in accordance with their account settings unless action was taken, as account management is a customer's responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 15, ****, our customer contacted our *********** for a refund of the *** and was provided a full refund. Furthermore, our customer retained the *** discounts they received on their domain name renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved my account months before his billing matter occurred. I advised GoDaddy at the time that I was moving my account. They even had to provide information for the new company to accept my Domain. However, they claim in December, 2023 they sent me an email advising me that they were renewing a software product. I never received the email or I would have contacted them immediately not to renew it. In January, **** I received a bill for the software renewal. I immediately called *********** and protested the charge. On January 10, ****, I received a letter from Caporal One with a 10 page illegible document about go Daddy's automatics renewal Policy. On a telephone call today a representative from GoDaddy said there was nothing they could do because my protest was 5 days past the 30 days they allowed for cancellations. That 35 day period was from the tie of the email I did no get until they received the first objection from ***********. The problem is that until I received my bill from *********** and had them contact GoDaddy it was already 35 days past the missing email date. I have no need for this software and they refuse to provide me with a credit. If i had received the email or knew about the billing within the 30 day window this would not be an issue for them to issue a credit. they are now refusing because it was 35 days until they received the first notice from ***********. All I am seeking is a refund of $167.40 for the renewal softwire that I did not want and was not offered sufficient time (Over 5 days) to cancel based on their policy.Business Response
Date: 02/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement. On November 28, 2023, our customers financial institution provided GoDaddy with updated payment information for their products.
A chargeback was initiated on the products in question on January 3, 2023. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.
Our customer contacted our Care Staff on January 18, ****, and was properly advised that they could not receive a refund on products that had active chargebacks on them.
On February 14, ****, our customer contacted our Care Staff again to inquire about a refund and received the same information as before. Our customer deleted the remaining products and closed the GoDaddy account later that day.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. With that being said, once a chargeback has been initiated against products in an account, withdrawing funds paid to GoDaddy, we are unable to provide goodwill gestures in a state of financial loss. In addition to that, we are not able to provide refunds for a purchase that took place in an account that is now closed. Our customer also agreed to this when they closed the account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a healthcare professional, it is essential that I keep up the *** service for my online service, and protect the right to private for my site visitors and consumers, Went online GoDaddy and paid renewal of *** Certificate paid for the posted cost. There was no mention of how to activate or to pay GoDaddy Monitor ***.When checked site discovered *** had not been activated. The site had a warning of possible lost security data to the visitors. Call to GoDaddy techs took more than 40 minutes time. Was told would be activated the next business day. Still no change. I placed another call to GoDaddy. Told it was my responsibility to activate the ***. GoDaddy tech refused to tell me how. Yet could sell me "GoDaddy monitored" *** Cert. for $49.99 more & the site would be activated and monitored by GoDaddy. At that time, the original payment was credited and closed. That $99.99 was used to pay in part for the GoDaddy.com monitored *** to be activated, and an additional charge to my credit card was made to $50.00 by GoDaddy for the total required for the *** with GoDaddy monitoring to be activated.Site and *** Certificate is still not activated. It is February 13th, ****. From 1/25/**** to date today, the site has been down with security warnings for visitors. I am a health care professional and my consumers, both patients and peers, will see this as a reflection of my credibility. On a call again this morning, GoDaddy Tech was claiming it was not his issue. He ultimately issued a ticket to activate *** under GoDaddy managed *** with all the bells and whistles, because I paid for them. There is no way for me to refer to it and track the progress. I expect GoDaddy.com to properly activate my "*** GoDaddy Monitored" product immediately and refund me the entire cost of $149.99, due to my lost time since January 25, **** and the subsequent time for which I am not paid for my own medical/professional services. [Billable at $86./hr est. Certified Acupuncturist]Business Response
Date: 02/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In order to fully understand and investigate our customers concerns, we need additional information from them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to discuss their concerns, however, these efforts have been unsuccessful to date. We will remain available to speak with our customer at their convenience, and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 03/01/2024
The business GoDaddy.com in and email claimed that they made a connection and that my website *** had been activated. It was not. Then on the BBB notice of assertion to have responded to my claim that they had not, either by action or in communication with me via phone or text. I did place a call on 2/20/24 and after the more than 3 min. hold [it was 10 minutes when] I hung up. They as of this morning 2/26/24, had not activated the *** certificate on my TheSpiritofFood.com website. as state by myself ************************** 2/26/24"
-Mention any additional concerns you would like the business to address
"After I spoke with your BBB office this morning and before making the call to GoDaddy.com so I could determine the amount of my time invested in the process of buying, and paying for a monitor at GoDaddy to take control of the *** activation.
I then made the call and used their complaint number WSS-***** as stated in email/s signed by ************** and *****************, neither of which were accessibled on the call I had made to tech support who wanted me to begin at the onset of the January 25th, 2024 payment issues. I simply did not have the time to devote to this as logistics of a winter ice storm had displaced me from my housing, into hotels, where I still am managing to hold-down-the-fort. This site was extremely important as I had just signed a contract to provide AI Biology input. My own logo which has a trademark associated with it and the trademark of the organization/s which have provided me with my credentials, and some of which I have worked and consulted with in the past have been posted, yet have not been displayed on my site. I have worked with the ************************* and the ** Food & ************************ providing expertise, etc. These credentials have been displayed based on my contributions of my own intellectual property. I personally own a nutrition biomedicine protocol which has been certified since 1998. I have cut up cadaver, looked at petri dishes, and studied statistics and physics. I have earned my rights to posts these logos. By *************************, 2/26/24"
-Restate your desired resolution
"Originally I asked that the *** certification be completed which would allow visitors who clicked in my site to see that it was secure and my information was certified by me and my legal disclaimers. I also asked for a full refund of my money, not a credit on account, based on the amount of my own time invested in getting this done, so I can be paid at a rate based on my education, experience and credentials as well. by *************************, 2/26/24"
-If applicable, please send me any documents that support your rebuttal statement:
"I had already sent to your office the email which I had received after filing the complaint which had stated the *** activation had been completed when it had not been. A false statement made by ************** The the email from *****************, which did not come at a time when it could be answered due to a second storm, a holiday President's **** on 2/19/20, put my response to a Tuesday 2/20/24. Based on the fact that I am not in business to answer tech screwups on a daily basis and was working on my new AI contract, I did not get back to address this until to**** 2/26/24. The amount of time lost continued this morning when a began with a call to BBB to reopen the completely unmet claim by GoDaddy.LLC. by *************************, 2/26/24Business Response
Date: 03/06/2024
Thank you for the opportunity to address our customers additional concerns.
On February 26, 2024, the installation of the *** was completed. We have made additional attempts to connect with our customer to address their continued concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the *** GoDaddyCustomer Answer
Date: 03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a GoDaddy customer since 2006, maybe earlier. So I'm a loyal customer that uses/has used ********************** for everything from web-sites, domains, to email. Today I got a charge for $50.17 for a domain renewal. Last April domain renewals were $20.17, and have been for a while. I reached out to CHAT and was told there was a rate increase. A rate increase of 148% ??I asked if there was a notice that went out to customers to tell us about the increase. I was told NO there wasn't. I was offered a 25% discount on future renewals. I said I would file a complaint with the BBB b/c the customer should know about this.Business Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 9, 2023, our customer registered a new domain name for a one year term via an online transaction. The domain in question is a .social (as opposed to a .com or .net). The renewals from April our customer mentions in their complaint were .com domains, which follow a different pricing structure than .social domains.
Per our customers account settings, on February 10, ****, their domain automatically renewed for another one year term at the proper rate. Prior to the renewal, on February 4, ****, our customer was notified via email of the upcoming renewal, and this notification included the renewal rate.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
There are different pricing structures for different types of domains, and our customers .social domain renewed at the correct rate.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We own a retail furniture store in *******. We sold a table to a customer on *******. The customer accidentally disputed the charge and GoDaddy promptly took the money out of our account. The customer corrected the dispute with their credit card company and GoDaddy received the funds back on 2-6-24. They are still holding our money and will not credit our account back.Business Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes ********************** Payments, which is GoDaddys built-in payment gateway, that allows our customers to take secure debit and credit card payments through their website or in person.
On February 6, 2024, our customer was informed via email that a chargeback had been received against a transaction that the cardholder's financial institution initiated. GoDaddy's Commerce Advanced Support Team offered them options to dispute this chargeback.
Our customer had been in contact with our Care and our Commerce Advanced Support teams to inform us that the cardholder initiated the chargeback in error and that the card issuing bank had since closed the dispute. On February 16, 2024, a senior member of our Leadership Team emailed our customer to discuss the chargeback in question letting them know that despite the cardholders bank closing the Chargeback dispute, GoDaddy had still not received the funds, but that as soon as we received the credit/reversal, we would credit their account accordingly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to continue working with our Commerce Advanced Support Team to address any outstanding concerns they may have regarding their GoDaddy Payments account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/21/2024
THEY ARE STILL HOLDING OUR MONEY AFTER THE CUSTOMER CLOSED THE DISPUTE WITH US BANK ***** WE HAVE SENT THEM DOCUMENTATION OF THIS. THE CUSTOMER HAS BEEN RE DEBITED FOR THE TRANSACTION YET GODADDY IS STILL HOLDING THE MONEY. WE HAVE NEVER SIGNED ANYTHING WITH GODADDY OR ACCEPTED ANY TERMS TO THIS NATURE. IF THEY HAVE THIS PLEASE SUBMIT IT TO THIS COMPLAINT. THIS DISPUTE HAS BEEN CLOSED SINCE 15 MINUTES AFTER IT WAS DISPUTED. WE HAVE SUBMITTED ALL DOCUMENTATION THEY HAVE ASKED FOR WHICH WOULD HAVE BEEN MORE THAN ENOUGH TO CLOSE THIS DISPUTE REGARLESS IF OUR CUSTOMER CLOSED IT OR NOT BUT THEY DID THAT AS WELL.Business Response
Date: 02/22/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. While the cardholder may have been re-debited by their financial institution for the transaction in question, GoDaddy has still not received the reversal of funds from the card network. We are therefore unable to credit our customer's account until we receive the funds. As stated in our previous response, GoDaddy will credit our customer's financial institution once we have received the funds in question.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/01/2024
They have stopped responding to emails. No phone number to call to speak with anyone. This has been a month now and this is unheard of it taking this long. They do have this money and has been confirmed by US ********** They know the dispute is closed by the customer but they are still holding onto the money. The person responding to this complaint has no idea the details. who it is for or anything. They are just making a generic response to cast aside this complaint onto the merchant.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have received an email for a domain renewal for domain: toledometalroofing.com - however it is not under the account I originally set up. When I called for assistance I got a really bad customer service agent who refused a name and then refused to forward to a supervisor. This is typical bad service we receive from Godaddy and it should be noted - as the agents all seem to say it is allowed and their training is little. I hear animals and food eating during this call - so again it was just awful. Then I finally get a supervisor who is like a broken record and does not help until she has repeated everything 3 times. She gets me to some strange domain of ************************* which forwards me to ****************************************************** which again leaves me feeling very UNSECURE - as it requests a copy of my drivers license...which again - it doesn't even say godaddy at this point...and she is anything but helpful or reassuring or confident building.I need to gain access to my domain and that is what I am dying for help on...as it is AUTORENEWING on 2.19.2024 and today is 2.11.2024 and the site is saying it will take a minimum of 3 days to get any assistance. Which again it seems to me ridiculous.I need help that is professional from Godaddy not someone in a third world company that doesn't speak english and obviously understands customer centric service - perhaps someone in the president's ****** can send a message to service vice president that there is a consistent horrible problem in the customer agent department...and something needs to change...i cannot be the only one - as i see on line there are hundreds of thousands of people who suffer bad service every day with Godaddy but they are stuck...NOT RIGHTBusiness Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
As our customer mentions in their complaint, the domain in question is no longer in an account they control.
Our customer has been properly advised to open a request to gain access to the account where the domain resides, available at changeupdate.com. GoDaddy takes the privacy and security of our customers seriously, and we have a vetted and established process to help those customers who longer have access to an account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office spoke with our customer on February 16, 2024 and attempted to assist them with their concerns. Unfortunately, our customer was non-cooperative and disconnected the call before we were able to fully assist them. We remain available to assist them and encourage them to visit changeupdate.com to start the process of requesting access to the account where the domain resides.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 02/16/2024
This is totally untrue and the office at Godaddy is REFUSING to help me find resolution to access to this account. They need to be pushed to follow ICANN rules and regulations so that the account can be managed correctly. I will not rest until the account is managed correctly and i need the BBB's help to make it possible.Business Response
Date: 02/18/2024
Thank you for the opportunity to address our customers additional concerns.
We stand behind our previous response. Our customer has been properly advised of the steps they need to take to request access to the account where the domain resides.
We encourage them to visit changeupdate.com to start the process, and if they do so, they can share their case number with our office and we will work with our account recovery team to expedite the request. We can be reached via email at ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyCustomer Answer
Date: 03/03/2024
AGAIN - why do they get to just repeat themselves and NOT BE HELD ACCOUNTABLE for domain information. This is there constant way of answering questions and they think it is acceptable because no one holds them accountable. I have supplied them a great deal of information as they know I bought the domain - but still will not make this accessible to me.
I need help of someone to make them do what by law they should do.
Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was traveling abroad and several of my credit accounts were compromised. My entire livelihood depends on my web server which I have with godaddy. Due to issues I asked for a two day grace ******* with my servers still working, and even clarified what that was, and told, I would get one, and just give it a few minutes for my sites to come back online. When I said it was still down, it was replaced by someone who said that it wasn't possible, even though the promise was clearly made that it would work for me. take it a step further, because I was abroad, I couldn't get phone support because of the 2step they forced me to add to my account.*At this point I want what they promised.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2022, our customer purchased a Dedicated Self-Managed Server for one month. The server has been automatically renewed on a month-to-month basis per our customers account settings until recently.
On April 20, 2022, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On February 2, ****, per our customer's account preferences, ********************** attempted to automatically renew the server in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment. GoDaddy sent multiple notices post-expiration to our customer.
Our customer contacted our Care Staff on February 9, ****, because they were not receiving the 2FA code needed to access their account. They asked for us to put their site back up for two more days, at which point they would be able to renew the server. Our Care Staff incorrectly advised our customer that we added those two days and their site would be back up soon.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have successfully connected with them to address their concerns. We have renewed their server for one month as a gesture of goodwill for their experience and will continue to work with them to resolve their account access concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I WAS CHARGED $1984.19 FOR A WEBSITE BUILD WITH A 30 MONEY BACK IF NOT SATISFIED. I DID NOT LIKE IT. IT WAS AWFUL WAS NOT EVEN FOR MY BUSINESS. I WAS CHARGED ON 12/13/23. I ASK FOR MY REFUND ON 12/28/23. I WAS REFUNDED $1289.65. I HAVE CALLED OVER 20 TIMES AND HAD ON LINE CHATS FOR THE REST OF MY REFUND. I HAVE BEEN GIVEN A CONF # ******** FOR $507.41 BUT HAVE NEVER GOTTEN IT. EVERY PERSON I TALK TO AT GO DADDY TELLS ME THEY ARE GOING TO TAKE CARE OF IT. I HAVE BEEN HUNG UP ON OVER 5 TIMES AND NO CALL BACK. AT THE BEGINNING OF THE CONVERSATION THEY SAY IF WE GET DISCONNECTED I WILL CALL YOU RIGHT BACK. WELL THEY DO NOT. THIS COMPANY IS A JOKE. THEY TAKE YOUR MONEY AND DO NOT GIVE IT BACK.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 12, 2023, our customer purchased M365 Email Professional, a domain with Domain Ownership Protection, and our ************** Services (WDS) for three years. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), using GoDaddys Websites + Marketing product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
Our WDS team worked with our customer to the best of their ability to design the site our customer desired.
On December 28, 2023, our customer requested to cancel and refund their products. The WDS agent who assisted only canceled and refunded the site builder, but left the email and domain active.
Starting on January 5, ****, our customer contacted our Care Staff numerous times in an attempt to receive a refund for the remaining products in their account.
On February 8, ****, our Care Staff processed the remaining refunds for our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has successfully connected with them. We have come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************
Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to recent hacks to my social accounts I added a 2 factor authentication to my GoDaddy accounts (2 emails and one domain).A little while later I lost access to my old phones authentication app. While I could check my email I could not access my account dashboard. Unbeknownst to me the app didnt stop hackers from getting into my email so I alerted the company, who told me that I had to go through an identity form process and submit my state ID. I did, but they were not satisfied with my ID alone they wanted me to send over email (unsecured) a selfie of me holding my drivers license. I tried waiting until my account expired 1/31/2024 to automatically close the account but fell prey to their grace ******* every time I called the guide said they couldnt assist me with getting the hacker out because they said they had no access to the account. Well thereafter I submitted the selfie through their online portal (secure) and waited 72 hours and still have no access to close this account. They have provided no assistance whatsoever. While they keep sending bills to my payment email address (sh******aol.com); of which I can access. I can see the hacker has made himself the administrator on my account via the account recovery option for a password reset. This has been going on since December 2022. I have at least two ART numbers. One is ART-****** The companys actions and or inaction is very damaging as it is my business email associated with my domain name.Business Response
Date: 02/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 24, 2023, our customer added Two-Factor Authentication ***** to their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On December 14, 2023, our customer connected with our ************* Team for assistance accessing their account. Our Staff correctly informed them of the process to remove 2FA, which can be found here: ***********************************************************************
Between December 14, 2023, and February 7, ****, our customer submitted multiple requests from multiple email addresses to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, GoDaddy has a vetted process to aid in removing 2FA. In addition, GoDaddy takes account security very seriously, and our AR Team has actively responded to our customer with requests for legible documentation.
We encourage our customer to continue working with our AR Team via a singular email address.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The domain belongs and is supported by GoDaddy but they will not do anything to refund the fraud that purchased it and created a website about me that includes slander, lies and extortion. I have sent all of these files to them but they continue to just not accept any responsibility and will do nothing to support me who has been a good standing customer with over 20 products with them for well over ************************************************************ with this case and have to hire legal now to get anywhere. My health has been compromised, my business and my reputation. This has been going for over 2 years.Business Response
Date: 02/07/2024
Thank you for the opportunity to address the concerns of the complainant.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
While GoDaddy is the registrar of record for the domain name danettereid.com, we have no affiliation with its current registrant or any associated business.
According to a public network lookup, the domain points to the ** address 34.174.49.51, which is managed by the company ****** Cloud Platform. The complainant may wish to contact this hosting provider to determine if they have policies to address their concerns.
As a courtesy, we have located the following abuse-reporting location for ****** Cloud Platform:
*******************************************************************
Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
****
Office of the *** GoDaddy
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