Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 9 locations, listed below.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times over the past year to cancel all products with this company. There is no way to contact someone directly. They keep charging me obscene amounts after I have contacted to cancel. They try to make it impossible to cancel. Multiple chats from their chat line have been unsuccessful. I have never had this bad of a customer service problem Im my entire life! I need this rectified for me and anyone else trying to use their product.

  

  Business Response

  Date: 05/15/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 13, 2024, our customer contacted our *********** to request assistance with closing their GoDaddy account. During this interaction,our staff shared instructions to close the account and properly informed them that this process must be completed by a customer.

  RESOLUTION:

  Our office has attempted to connect with our customer to discuss their concerns. ********************** offers customers the option to close their account. The following link includes detailed instructions on how to do so: **************************************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  *****************************
  Office of the *** | GoDaddy 

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working to setup our bank account with this organization for 3 weeks! We have verified our account and they STILL will not allow us to transfer our balance to our ********** account.

  

  Business Response

  Date: 05/16/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer setup ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
  GoDaddy takes customer security and our commitment to preventing fraud seriously.?One of our customers transactions was flagged for review by our Verification Team and payouts were disabled.  As a result, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
  
  Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: **********************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/19/2024

  To Whom it may concern,

   

  The lengthy verbiage of the response from Godaddy is not acceptable.  Recognize that they have held our account balance for more than 350 days!  No where in there verbiage do they reference such lengthy delays.  Godaddy needs to release the payments that their web-commerce collected for products we sold on their platform immediately.  We need a date when a check will be mailed to the following address:

  Pay to: Luke3DP LLC c/o *************************************

  ************************

  ******, il 61525

  

  Business Response

  Date: 05/24/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  While we stand by our previous response, we also understand our customers frustration. But ********************** has a vetted process in place related to the disbursement of funds associated with GoDaddy Payment accounts, that have been terminated. 
  
  Consequently, our customer was advised on May 16, 2024, regarding the closure of the GoDaddy Payments account, and that their funds will be held for 90 days.  On that 90th day these funds will be released to the bank account they have specified. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy
  
  
  Edit

• Initial Complaint

  Date:05/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GODADDY was utilized my an administrative employee without consent of any officer to set up a web service and domain for EPSARC.org, an educational entity organized as agency under the Eastern ******************************** an incorporated entity in ************ since 1973. The now terminated employee has not surrendered the security information regarding this domain holder, however, the domain holder, GODADDY, as been paid in full and has been contacted by *********************, President of EPSA, in early April, 2024. ******* was directed to the GODADDY Account Recovery Team and issued an identity ART- ******. ******* submitted volumes of documents, providing his identity, the identity of the company and has received no communication whatsoever in the last 15 days. Because GODADDY is the domain holder, and access codes have not been submitted to *******, the agency EPSARC.org has been unable to communicate with it's constituents or conduct business or inform relative parties of operational concern. The fact that EPSARC.org is unable to conduct business and may have to replace the domain holder is an extraneous cost to be unnecessarily passed onto a non-profit organization is wholly unacceptable. The time delay and failure to respond by GODADDY is equally egregious, given the fact that EPSARC.org has paid for access to the services provided by GODADDY. ...

  

  Business Response

  Date: 05/16/2024

  Thank you for the opportunity to address the complainants concerns.
  
  On April 18, 2024, the complainant submitted a request to GoDaddy's Account Recovery Team for assistance with accessing the domain name in question.
  
  GoDaddy has a vetted process that allows account holders to submit a request to regain access to a domain name or account. This process can be viewed at the following link: **********************************************************************************************************
  
  GoDaddys Account Recovery Team had been corresponding with the complainant, requesting the required identification documentation to complete the request.   
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Although the complainant was not the account holder where the domain in question was located, they submitted sufficient documentation to move the domain to another GoDaddy account which they control.
  
  Our office has contacted the complainant to discuss their concerns.  While we empathize with their frustration, GoDaddy takes account security very seriously.  During the interaction, they submitted information that had been requested by the Account Recovery Team.  The domain name has since been moved to the account created by the complainant.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:05/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the website builder and later to find out godaddy isnt supported by my drop shipper because godaddy doesnt support firearms

  

  Business Response

  Date: 05/15/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
  
  On January 10, 2024, our customer enrolled in a one-month trial of **********************'s Websites + Marketing (W+M) via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website. There are no restrictions on how our customers utilize W+M. However, if they use GoDaddy Payments or ************** Services with it, there will be restrictions on what kind of products it can be utilized with, as specified in the following articles:
  
  Prohibited Businesses with GoDaddy Payments: ******************************************************************************************************
  Ineligible Business for ************** Services: *******************************************************************
  
  On March 15, 2024, they manually renewed their W+M plan via an online transaction for one year.
  
  On May 11, 2024, they contacted our *********** via online chat to inquire about an out-of-policy refund of the W+M. The Refund Policy can be viewed at the following link: ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a goodwill gesture and a one-time exception to our refund policy, a supervisor provided a prorated refund of the unused time on the W+M. In the future, all refunds will be processed per our Refund Policy.
  
  We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been charged our credit card for someone else website for 3 years and tried again this year when it was caught by me as we can't afford these extra charges, that are NOT OURS!!!! We have no idea how this happend. I've tried on 5 differnt calls to get help. No returns calls and no help as of yet. We dont handle website- we only have one company and my husband has been sick. i took over and did relize what it was- until this year when they tried to charge our credit card again. its start 4/21/2021 on my b-day we were not even in town. we don't have any biz in ******* where this compnay RLC is located and we don't even know anyone there. I called and spoke to **** in arizonia customer service but no one followed up to help - called again and ****** in ******************** told me to fill out a refund email- no one has returned or reached out still. called again today inly to not be help again. Seems some how since this just came off our card for 3 years we didnt notice, when askign what about this company -- they didnt have any ideas. Yet we've had to pay for it. we are askgin for a refund or even a credit to our account as we use for our one compnay - as of now no one will help us.

  

  Business Response

  Date: 05/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 21, 2021, our customer purchased a domain name along with an email plan. Included in the purchase was a 30-day free trial of GoDaddys Websites + Marketing (W+M) Basic plan.
  
  On April 21, 2021, 2022, and 2023, per our customers account preferences, ********************** automatically renewed the W+M plan in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, informing our customer the expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customers responsibility.
  
  On April 21, 2024, GoDaddy attempted to automatically renew the W+M plan for an additional one-year term in accordance with our customers account settings, however, their financial institution declined payment. As no action was taken by our customer, the W+M plan was canceled from their account on May 1, 2024, due to non-payment.
  
  On May 10, 2024, our customer contacted our Care Team regarding the previous years of billing and was correctly informed the renewals were no longer refund eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  In accordance with our Refund Policy, located below for our customers convenience, we respectfully decline their request for a refund or a credit to their account.
  
  ******************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy
  
  

  Customer Answer

  Date: 05/16/2024

  I am writing to address a serious issue regarding ongoing unauthorized charges on my account, which began on 4/21/2021 and have continued annually without my consent. These charges are for a service or account that I did not sign up for and is entirely unfamiliar to me and my business.
  
  Despite numerous attempts to resolve this matter by contacting your company's representatives at GoDaddy, I have not received any meaningful assistance or explanation. This lack of communication and accountability is deeply concerning and unacceptable.
  
  It is essential to emphasize that the date of the alleged sign-up coincides with a personal event, my birthday, during which I was not using any computer systems to register for new services. Additionally, the nature of the service being charged for is entirely unrelated to my business activities, making it implausible that I would have willingly signed up for it.
  
  I demand an immediate investigation into the origins of these unauthorized charges, an explanation of how my account was accessed without authorization, and a full reimbursement of all unauthorized charges made since 4/21/2021.
  
  This situation has caused significant inconvenience and financial strain, and I expect your company to take swift and decisive action to rectify this issue.
  
  I look forward to your urgent response and a satisfactory resolution to this matter.
  
  Sincerely
  *******************************

  

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our original response.
  
  The Websites + Marketing (W+M) 30-day free trial was activated on March 21, 2021, along with the purchase of a new domain name and M365 email plan via an online transaction. This W+M plan was automatically renewed at the end of the free trial on April 21, 2021. Our customer may wish to review their transaction history by following the steps outlined in the Help Article provided below:
  
  ******************************************************************
  
  GoDaddy proactively sent renewal notices prior to taking renewal action for each subsequent renewal, including on April 21, 2022, and 2023. As stated in our previous response, GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their account and modify those preferences. Account management is solely a customers responsibility.
  
  As our customers financial institution declined payment for the most recent attempted automatic renewal, the W+M plan in question has been canceled from their account and will no longer be billed.
  
  Per GoDaddy's Refund Policy, the past transactions are beyond refund eligibility.
  
  We encourage our customer to take an active role in managing their account settings, which may help avoid further undesired product renewals.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 05/23/2024

  Subject: Urgent Request for Resolution and Credit for Unauthorized Charges
  
  Dear ******,
  Thank you for addressing my concerns. However, I must stress that we have never signed up for the Websites + Marketing (W+M) service or any related services.
  We do not and have never had the website in question. The charges have been recurring since 4/21/2021, and due to my husband's severe illness, I did not investigate sooner. I only discovered the issue recently and immediately contacted GoDaddy support. Your own support team confirmed that the service is linked to a company in *******, which has no connection to us.
  It's clear this website is not ours, and the service should never have been charged to our account. It's concerning that, despite this, GoDaddy is insistent on charging us for a service we never used or authorized.
  Here are the key points I want to emphasize:
  Unauthorized Service: We never signed up for or used the W+M service.
  Mistaken Identity: The website belongs to a company in *******, which is unrelated to us.
  No Account Control: Given my husband's illness, I was unable to closely monitor our account, leading to these charges going unnoticed until now.
  Support Confirmation: Your support team acknowledged the service is not related to our business and should be investigated further.
  Financial and Emotional Strain: This situation has caused significant stress, especially as my husband is critically ill.
  I request a thorough investigation into how our account was compromised and immediate action to rectify this mistake. A credit for the unauthorized charges would be a reasonable and fair resolution. This is a plea for understanding and fairness, considering the extraordinary circumstances we are facing.
  
  Thank you for your attention to this matter. I trust GoDaddy will take the appropriate steps to resolve this issue and uphold customer satisfaction.
  
  Sincerely,

  *******************************

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #********* I was wrongly charged for 2 domains back in 5/5/24 when trying to renew only one domain. ************* Also on my cart there was no total for what they call ICANN, that fee what not shown if the preview before the payment. I only saw the total amount once the payment was posted and had to cancel it and wait for the refund to then try to renew and now they want to charge a fee that cost way too much and I do not agree with this since it is not my fault when they never showed the total that was being chared prior to actually charging my card.I want to have my domain renewed for only one domain and with no hidden fees at the end of it.

  

  Business Response

  Date: 05/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 23, 2023, our customer accepted a **** domain into their GoDaddy account via an Account Change.
  
  On May 4, 2024, per their account preferences, ********************** attempted to automatically renew the domain in good faith to honor agreements with them, however, the renewal failed as they had not associated a payment method with their account. They were notified via email of the pending renewal and missing payment method on April 3, 23 and 28, 2024.
  
  On May 5, 2024, via an online transaction, they purchased a new .NET domain name registration and a renewal for the existing **** in their account.
  
  They later contacted our Care Team requesting a refund for the **** domain and was correctly informed they would need to cancel the domain before a refund could be processed. As they canceled both domains, they were provided a full refund of the transaction in question.
  
  When they contacted our Care Team to reactivate the **** domain, they were correctly informed the domain was in redemption and would require an additional fee in order to be restored to their account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy displays the price of any product, including applicable fees and taxes prior to placing an order. GoDaddys shopping cart was working correctly when our customer completed the transaction. They had the ability to verify the products in the shopping cart and the total order amount before processing.
  
  While we understand their frustration and empathize with their concerns, GoDaddy will be unable to waive the Redemption Fee for the domain in question.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/18/2024

  I had purchased a .net domain and not a .com and it was never clear to me that it was automatically changed from .net to a .com and no, the fees:
  ICANN
  ?204
  afdispatchlogistics.com
  ?102
  afdispatchlogistics.net
  ?102
  were NOT shown in the cart if they were displayed there I would not have purchased it. 
  That description showed up ONLY AFTER the payment was PLACED. That is why I had to request a REFUND. 
  On that same time I contacted support explained that I ONLY HAD A .NET domain and I was not sure why 2 domains had to be renewed and I asked for 1 to be refunded the guy told me steps but than I accidentally deleted the one I thought was the wrong one, the **** as I NEVER HAD A **** BEFORE. So I had to endeded cancelling both and requesting a refund for both. 
  Again if those hidden fees were shown at the beginning of the transaction I would HAVE NOT PLACED THE ORDER. 
  So I believe since they HIDE the fees it is only FAIR for them to remove this REACTIVATION FEE, that I also do not agree. 

  

  Business Response

  Date: 05/21/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our original response.
  
  The **** domain name in question was accepted into our customer's account on May 23, 2023.
  
  The **** domain name registration did not occur until May 4, 2024, when our customer processed an order purchasing the new **** domain name along with the **** domain name renewal on the same transaction. Our customer was correctly informed of this transaction and the existing **** domain name in their account when they contacted our Care Team on May 5, 2024; prior to canceling any domain names in their account.
  
  As stated, the shopping cart was working properly at the time of purchase, and our customer could see both domain names and associated taxes and fees prior to completing the order.
  
  As the **** domain name was a new registration and was canceled by our customer the same day, they are welcome to purchase the domain name again at their convenience, as it is currently available to the public. The **** domain name, however, is required to follow the normal domain name lifecycle and if our customer is unwilling to pay the redemption fee to redeem the domain name from its current status, they are welcome to wait until the domain name has been released from the Registry for general registration. GoDaddy is unable to determine the exact date the registry will release the domain name for general availability.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  Johnee 
  Office of the *** GoDaddy

  Customer Answer

  Date: 05/23/2024

  The ICANN charges WERE NOT MENTIONED PRIOR TO THE PAYMENT. 

  Therefore I would not know how much I was charged and had to request a refund only after the total amount was deducted from my account. 

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within 20 days.. and not enough room for the whole story. I purchased a GoDaddy package on 3/30/24, the "Essentials Domain" bundle. I was planning on using it as a portfolio for my digital products, and use the **** tools" and marketing things, plus the scheduler. I also thought I could just add an e-commerce website externally via a link in one of my pages (maybe you can, I don't know) then I realize it came with ********* 365, which I already have and didn't need, so I deleted it right away. This in turn, deleted my whole site after I had spent a literal full day (20 hours-ish) building the site. Must be a mistake I thought, so I logged out, logged in, blank site. All my pictures I uploaded, layout, theme, all of my work was gone. I contacted them directly via customer service who told me if I deleted one thing out of the bundle, it deletes my entire package although I was still billed for it. They told me I can have it reinstated, but I have to buy 365 again, plus pay $60 for them to essentially flick a switch and reload my page. Outrageous, $60 for that PLUS something I didn't need? Altogether to reinstatement would have cost $191. I declined of course. Then I get an email saying $800 worth of stuff was added to my cart.. uh, what? So I leave a yelp review and shortly after I was contacted by their yelp review guardian, who, in short, waived the fee and reinstated it which took all of 30 minutes because I know how data is stored; the previous customer service rep acted like they would have to hand-build my site again. Fast-forward a few days later, I (foolishly) upgraded, for ******* *********************** (you do that on your own.. it's not "included" in the package), boosted social posts (that's just straight up false advertising, prove me wrong), sell on etsy/amazon/etc (only if you buy the wordpress version), it's literally all false advertising. How they're rated A+ with a 1-star rating rating is telling. The story is even longer but in short: scam. CFPB time.

  

  Business Response

  Date: 05/16/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On March 30, 2024, our customer purchased a Starter Domain Bundle that included a domain name, a Websites + Marketing (W+M) basic plan, and a ********* 365 (M365) email plan in an online transaction. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.   
  
  On April 10, 2024, our customer cancelled their W+M plan, and contacted our Care Support team that same day to have the content restored from the cancelled plan. At that time our customer was correctly informed that as their W+M plan had been cancelled a restore fee and a new W+M would need to be purchased to restore their content to. 
  
  On April 12, 2024, our customer purchased a Premium W+M plan.  
  
  On April 14, 2024, our customer upgraded their Premium W+M plan to W+M Commerce. 
  
  On April 20, 2024, our customer cancelled their W+M Commerce plan. 
  
  Our customer had multiple interactions with our Care team between April 10, and April 20, 2024.  During these interactions our Care support representatives worked to the best of their ability to resolve our customers concerns to their satisfaction. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  A full refund for our customers W+M was processed back to their original payment method the same day it was cancelled. While we empathize with our customer we respectfully decline their request for an in-store credit. 
  
  We appreciate our customers candid feedback and remain available to assist them. We can be reached at *********************************************** for any outstanding concerns. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 05/16/2024

   So after reviewing the attachments where one customer service agent online was telling me I couldn't be refunded because I had purchased in upgrade, to which I correctly asserted that was no where in the refund policy, and I had another customer service agent simultaneously assisting via text that refunded me with no issue at all, that's seen as good customer service? Because I deleted an email address, it deleted my whole page, and then I was told I would have to repurchase the entire package again (with no offer for a refund for the one I purchased literally within a 24 hour time period, essentially double-charging me) and pay a $60 fee to have it reinstated is good customer service? Why is it that when I posted my review on Yelp, your Yelp defender was able to get my page back with no fees and no issue at all? Also thanks for not addressing the false advertising so I'll bring it up again; it's 100% false advertisement to not clarify under the commerce package that ******* ads" being included has absolutely nothing to do with purchasing the package, since you still have to pay for ****** ads. I'm not sure why that's even on there, unless to intentionally mislead customers which would be more suited for a CFPB complaint, which I'll go ahead and submit after reading your response. I love how you didn't address the fact that $800 worth of items were added to my cart after I told you guys I'm not paying $196 to reinstate a package I paid $35 dollars for, let alone an egregious $60 fee to reinstate the page alone. All tags, custom HTML's, everything was gone when it was reinstated and that's how I know you store data locally and to charge even a ***** for reinstating it, let alone the audacity to charge $196 altogether for it. And you're right, I did get a full refund because the last straw was when I upgraded my package to your MOST EXPENSIVE PACKAGE, I was told I had to buy another professional email and that there were zero attached to my account.

  

  Business Response

  Date: 05/22/2024

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. 
  
  We remain available to assist our customer with any outstanding concerns and can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 05/23/2024

  Yeah I bet. Still dodging every one of my complaints about customer service being scam artists. Go ahead and stand by that haha. 

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a fairly new GoDaddy customer, paid domain, website and hosting with GoDaddy, and I received today a pre-configured POYNT Credit Card Terminal-Point of Sale System. So far, and after multiple hours on the phone, with mixed solutions from multiple agents, the device is unable to recognize the website and products listed, preventing my company to do In Person sales.We invested a decent amount of money not just in the device, but also, in web hosting same as for other products.The lack of solutions and a proper response from their support team, GoDaddy Commerce Advanced Support, etc. has impacted my business.A case was escalated to get a resolution from and higher tier support CAS-****** without any luck.As not, still down, missing sales, and financially impacted by GoDaddy's lack of response.

  

  Business Response

  Date: 05/13/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On May 4, 2024, our customer purchased a Poynt Payment Terminal via the GoDaddy website.  GoDaddy Poynt is a POS (Point of ***** ******* that allows our customers to interact with multiple devices. ********************** Poynt Smart Terminals offer multiple benefits, including contactless, fast, and secure payment processing *******s.
  On May 6, 2024, our customer contacted our ************* Team to report an issue they experienced with their Payment Terminal. 
  As with all technology companies, GoDaddy experienced a technical issue with the payment terminal setup and a ticket was created to resolve the issue.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of *******.
  Our records indicate the issue with the terminal has been resolved and the product is ready for use.  Should our customer have any additional technical concerns, they may reach our 24/7 ************* team at ************. 
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy told me apple held my information on their personal company servers and because of this, I could not change my billing to GoDaddy so they charged me $76.99 which I told them I did not want to do because it didnt make any sense to switch my account over to ********************** I asked for a refund which they told me they did and processed as store credit. I asked for my money back on my billing card which they told me they did and did not process it. They refuse to give me money.

  

  Business Response

  Date: 05/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 25, 2024, our customer purchased multiple services including GoDaddy's Websites + Marketing (W+M) services for a one-month term and an ****** Services to move website content from an existing W+M plan to the new plan.  During the interaction, the customer chose to cancel the services they just purchased, and a full refund in the amount of $76.99 was submitted to In-Store Credit, available for future GoDaddy purchases.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 8, 2024, the In-Store Credit was returned to the original payment method our customer used to purchase their services.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/14/2024

  Godaddy has not refunded $16.99 that is still owed. They lied to me about the charges multiple times and lied to me regarding the reason for the charges. 

  

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  Our office has contacted our customer to discuss their continued concerns.  The $16.99 charge referenced by them was for a Conversations plan, which they had canceled on May 15, 2024.  Conversations provides customers with an additional ****************************** (VOIP) phone line for their business.
   
  A refund for the Conversations plan has since been provided to our customer. We appreciate their candid feedback about our service levels.   GoDaddy strives to offer the best service levels in the industry.   
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 05/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 12+ years, I've relied on GoDaddy for hosting/domain services for my portfolio website, crucial for my work. While updating my site recently, a Critical Error appeared on a page, which I couldn't resolve.Upon contacting GoDaddy, they presented two options: troubleshooting it myself or opting for their ********** Services Basic' for $124.99 to handle the issue. Eager to minimize downtime, I chose the latter, with assurance of resolution within ***** hours.48 hours passed with no update, so I contacted GoDaddy, & discovered there was no progress. Frustrated, I urged them to expedite as promised. Despite assurances, their team seemed to misunderstand, attributing it to compatibility issues between my ***************** or PHP version, despite other pages functioning fine. Days passed with no resolution, indicating their inability to address the issue effectively.Ultimately, I rebuilt the Critical Error page from scratch, as their efforts weren't helpful.I later realized GoDaddy had installed several plugins on my WordPress site without my consent, including Smush Pro, which compresses & optimizes images. They ran the plugin without approval & failed to select 'backup original images', resulting in blurry/ruined images, requiring manual reuploading for me, consuming significant time.Since GoDaddy failed to fix the original issue & worsened matters by installing plugins, I requested a refund. However, GoDaddy's policy requires refund requests within 48 hours of purchase. This is unreasonable as they hadn't even begun work in that timeframe. While it may be standard policy, in a case where they neither resolved issues nor benefitted me, it is a breach of trust. They refuse a refund, disregarding impact of their actions on my website & content.I received nothing in return & faced worsened issues due to their negligence. GoDaddy must support customers by rectifying THEIR errors & honoring refunds outside of their policy when they caused the issues themselves.

  

  Business Response

  Date: 05/13/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 9, 2024, our customer purchased one month of ********* Services Basic. This product is an add-on that enables customers to request that ********************** make on-demand changes to their website throughout their plan term.
  Typically, it takes our team one to two days to make changes to a customers site. In our customers case, it took our team longer due to our customers website being out of date. All work to address the issues with their website was completed May 6, 2024.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration, but we must respectfully decline their request for a refund. If they believe any of the issues with their site remain unresolved, we ask that they let our office know by emailing us at ************************************************ and we will gladly review their concerns.        
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/14/2024

  
  My dissatisfaction with GoDaddy stems from the failure to deliver promised outcomes within the agreed-upon timeframe. The ********* Services Basic package, as per GoDaddy's representation, guaranteed completion of website changes within ***** hours. However, no work commenced within this timeframe, and GoDaddy didn't communicate any delays despite my repeated inquiries. This nullified my ability to assess work quality within the refund window.

  
  Furthermore, GoDaddy's team made unauthorized alterations to my website, exacerbating issues. Plugins were installed without consent, resulting in image quality degradation due to redundant optimization. They failed to back up original images, adding significant workload to rectify pixelation issues.

  
  Deliberate delay in initiating work until after the refund window closed undermines trust and integrity. I urge GoDaddy to rectify these issues promptly. I demand a full refund due to intentional delay, unauthorized alterations to my website, and failure to resolve the original critical error. A GoDaddy representative acknowledged these issues, indicating awareness of mishandling. Rectification through a full refund is expected.

  

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.While there were unusual delays in providing service as explained in our original response, the work was completed. That said, we want to resolve this amicably with our customer. As a one-time courtesy we have issued a full refund of $124.99.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 05/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution via a full refund would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************