Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,664 total complaints in the last 3 years.
- 699 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally complain about Go Daddy, a company from which I recently purchased a domain and web hosting service in February. The details of my grievance are outlined below:On 01/31/2024, I purchased the domain www.traversethetext.com from Go Daddy for one year for $12.17. Following this, I also bought a year's worth of web hosting for $119.88 on 02/07/2024. However, despite these payments, my website is not operational.This morning, May 20, 2024, at approximately 8:30 am EST, I contacted Go Daddy's customer service and spoke with a representative named *******. ******* informed me that another party currently owns the domain name www.traversethetext.com, and therefore, she could not provide any assistance or offer a refund for my purchase.This situation is wholly unacceptable. I have paid $132.05 for a service I cannot use, and Go Daddy has failed to deliver the promised product. I request that Go Daddy either rectify this issue by securing the domain name and ensuring my website is fully operational or provide a full refund for the total amount paid.I have attached copies of my purchase receipts and my correspondence with *******.I trust that the Better Business Bureau will be able to assist me in resolving this matter swiftly and to my satisfaction. Thank you for your attention to this issue.Sincerely,*********************: Purchase Receipts
Business Response
Date: 05/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 31, 2024, our customer purchased a Starter Domain Bundle that packaged a domain and multiple products including Websites + Marketing (W+M). W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website. The domain in this bundle is the singular version referenced by our customer.
On the same day our customer purchased a plural version of the above domain including the letter S, and associated it to a free trial of W+M. On February 7, 2024, the W+M auto-renewed for a one-year term. These transactions are referenced by the documents provided by our customer.
On March 4, 2024, our customer turned off auto-renew on products associated with the bundle.
On April 18, 2024, the bundle products fail billing and the bundle canceled within the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The W+M associated to the plural S version of the domain has continued to remain active since being setup by our customer. As a goodwill gesture an out-of-policy refund was issued from this by our Care support team on May 20, 2024.
Our office attempted to contact our customer via phone. Unfortunately, we were only able to leave a voice message. As a goodwill gesture we have added the singular version of the domain back into the account at no cost.
If our customer wishes they can set up the singular version of the domain on their existing W+M, and may find the following article helpful.
*************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:05/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I have a serious problem that requires an immediate resolution or I will pur*** aggressive legal action. Your website advertises domains at extremely low prices, and then rockets the price through the roof once you add it to the cart. Not sure what kind of deceptive, manipulative business you are trying to conduct, but I want the domains for the price they are advertised for or I will *** you. Absolutely unacceptable and total fraud. I have dozens of videos of domains being priced at two dollars or less, and then going up to tens of thousands once you select them. This is extremely illegal and seems to have been an is*** for years now. I await your response and I want the domains as advertised. Happy to send you video proof.Business Response
Date: 05/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We thank our customer for bringing attention to this error.
These are premium domains designated by the registries for these domain extensions. This was an unexpected technical issue that we are working with our engineers to rectify.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customers request for a billing adjustment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 05/20/2024
Will be filing a lawsuit tomorrow morning in federal court for fraud. Im excited to see you in court! Rot in h*** :)Initial Complaint
Date:05/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to unethical GoDaddy dealings; they stole my domain and then tried to sell it back to me at 50 times the price, I terminated all services with them over two years ago. Now, they keep sending me reminders that my products have expired and that I need to renew them when I have no products with them. I have asked them at GoDaddy to unsubscribe me 4 times and they ignore my requests. This is harassment!Business Response
Date: 05/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 8, 2020, our customer purchased our ******************** (***) for a one-year term via phone interaction, which included GoDaddy Auctions Membership with DomainAlert Pro Monitoring at no cost. Our customer renewed these services annually until May 8, 2023.
On May 28, 2023, the *** was canceled in our customer's account. However, the ********************** Auctions Membership with DomainAlert Pro Monitoring products was not canceled and has remained active at no additional cost.
On May 18, 2024, per our customer's account preferences, ********************** did not automatically renew the product in question in good faith to honor agreements with them. ******* notices were sent prior to expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:05/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never ordered from them , but they keep sending me bills that look like phishing emails and injudtbwsntbthrn to stop. *** asked for threeemonthd now. And Im afraid theyre going to say I said yes to something and start billing me. Its a s***** way to do business, and I want them to quitBusiness Response
Date: 05/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 17, 2024, our customer activated a five-day ********************** Studio free trial. GoDaddy Studio provides a platform to create professional-looking designs for social media, websites, or printed materials such as adverts.
On March 21, 2024, per our customer's account preferences, ********************** did not automatically renew the product in question in good faith to honor agreements with them. ******* notices were sent prior to expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy sent an offer to me telling me I was approved for a merchant account for my business. I decided to give them a try!!! Worst mistake of my life the told me the refunded my customer 2 weeks ago and nope they havent!! Then they also charged me $202 for the service. To this date my customers money is in there account and we no this because we called ***** Fargo and I guess Im one of many customers they do this to!! Im out $8,800 plus $202 in a service fee!! I want my money back and all Im doing is getting excusesBusiness Response
Date: 05/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer setup ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. One of our customers transactions was flagged for review by our Verification Team and payouts were disabled. As a result, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.
Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our records indicate the refund in question was processed on May 15, 2024.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against GoDaddy, an Internet domain registry company, regarding an unauthorized charge made to my account and the subsequent poor customer service experience I encountered while attempting to rectify the situation.On April 17, 2024, I discovered a charge of $221.70 from GoDaddy on my account. I ceased conducting business with GoDaddy since early 2020, making this charge completely unexpected and unauthorized. Immediately upon discovering the charge, I contacted GoDaddy customer service to address the issue.I spoke with ***************************, who instructed me to submit a "Request a refund exception" through their website. However, upon attempting to access my account, I encountered significant obstacles. While I possess my login credentials, GoDaddy's verification process required a confirmation code sent to an email address that is no longer active. Additionally, the phone number associated with my account is a company landline incapable of receiving SMS text messages.In response to my concerns, ******************** informed me that there is no direct line to a supervisor and that supervisors are unable to call customers back. He advised me to call the same phone number and request to speak with a supervisor if I wished to escalate the issue. However, he emphasized that there is no solution to the problem regarding the outdated email associated with my account and that a supervisor could only document my complaint.This response is entirely unsatisfactory. I expect better treatment and assistance in resolving this matter promptly. I demand an immediate refund of the unauthorized charge of $221.70 and request that all my credit card and financial information be permanently removed from GoDaddy's records.I urge the Better Business Bureau to investigate this matter thoroughly and hold GoDaddy accountable for their lack of transparency, inadequate customer service, and unauthorized charges. Thank you for your attention to this matter.Business Response
Date: 05/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer registered the domain in question on April 16, 2014, through the GoDaddy website for a ten-year term.
Email notifications regarding the upcoming renewal of the domain name were sent on March 17 and April 11, 2024.
Their domain was renewed on April 17, 2024, per their account settings, and an email receipt was sent to the address on file.
On May 15, 2024, they contacted our Care Team to request a refund for their domain renewal. They were properly advised to request exceptions to GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for an out-of-policy refund. Furthermore, all future refunds will be processed per GoDaddy's Refund Policy. Information regarding our refund policy can be found at
***************************************************/refund-policy.
In addition, GoDaddy provides its customers with complete control over renewal preferences. Customers can log into their accounts anytime and modify their preferences, as account management is a customer's responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 05/21/2024
Thank you for your prompt response.
I understand your perspective, but I would like to clarify that while I can access the links provided, my concern lies with the applicability of the newly revised agreements. My account was closed in early 2020, predating the revisions made on 4/1/2024 and 5/13/2024. Therefore, those agreements should not apply to my closed account.
Furthermore, when I canceled my account in early 2020, I also ensured that all my domains were canceled. It is perplexing that charges are still being incurred for services that should have been terminated along with the closure of my account.
Additionally, as I mentioned in my original complaint, access to my account has been blocked, preventing me from addressing these issues directly. This lack of access further compounds the frustration of being charged for services I no longer have or wish to retain. As of now, I have no way to stop GoDaddy from continuing to charge me in the future.
Given these circumstances, I respectfully request a review of my case. It's disheartening to feel trapped in a situation where I'm unable to control or monitor charges made to my credit card, especially when access to account management is restricted.
I urge you to consider the ethical implications of this situation and hope for a fair resolution that respects both parties' interests.
Thank you for your attention to this matter.Business Response
Date: 05/23/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, and respectfully decline our customers request for an out-of-policy refund request as the domain name in question remains active, as does their GoDaddy account.
Should our customer require assistance accessing their GoDaddy account, instructions can be found at this link:
***************************************************************************************************************;
Should they elect to cancel their domains, instructions can be found in the following link:
*****************************************************************;
Should they elect to close their account, instructions can be found at this link:
*******************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 05/23/2024
Thank you for your response. I appreciate the opportunity to address my concerns further.
I have reviewed your suggested instructions for regaining access to my account, deleting my domain, and closing my account. Unfortunately, these steps require 2-Step Verification, a feature that was not in place when I closed my account in 2020. I never agreed to this additional security measure, which is now impeding my ability to manage my account.
The verification process necessitates sending a confirmation code to an email address that is no longer active. Additionally, the phone number linked to my account is a company landline that cannot receive SMS text messages. I requested that the confirmation code be sent to my landline by voice, but this request was denied. If sending the confirmation code to my postal address on file by US mail is an option, I would be willing to proceed in that manner.
Moreover, you require the submission of personal identification to regain account access. I am uncomfortable sharing sensitive personal information with the vendor for security reasons.
Given these barriers and the fact that the 2-Step Verification feature was not agreed upon when I was a customer, I kindly request that you reconsider my request for a refund. Additionally, please delete any domains or services associated with my GoDaddy account and permanently remove all my financial information from your records.
I look forward to your understanding and cooperation in resolving this matter promptly.Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a service that was not compatible with what I needed. The customer service agent suggested I get a refund and go a different direction, I am still waiting on a refund and it has been over 3 to 4 weeks, it was hitting my business account, but yet its still not been refunded to my account and every time I try to get a hold of ***************** they give me the runaround. All I want is my money back, a friend of mine recommended them, and Go Daddy has a good product, but I cannot get past out by the customer services, and nobody seems to have a direct answer. All they want to do is give me the runaround. If the customer service is this bad, I cannot imagine what service are like. I would not recommend Go Daddy to anybody.Business Response
Date: 05/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 1, 2024, our customer purchased *********************** ***************** Suite (DMS) for one year. Our DMS comprises of five major areas: Search Engine Optimization (more commonly known as SEO), Paid ******* **************** Social Media Marketing and Business Listings. DMS allows our customers to access all of the above from one place, saving time and money.
Later that same day, our customer received clarification from our Care Staff that it was a DIY product. Our customer also discussed other products they were interested in. As a result, when our Care Staff went through the process of canceling and refunding the purchase, they sent the refund to in-store credit (***) and advised our customer they were doing so.
Our customer contacted our Care Staff on May 3, 2024, and was incorrectly advised that the refund would take 5-7 days to return to them. Our customer would contact our Care Staff a few more times about their refund and were correctly advised it was in their GoDaddy account as ***.
On May 15, 2024, our customer asked for the *** to be sent back to their payment method and our Care Staff assisted with this request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience. We have attempted to connect with them, but have not been successful. Our office has confirmed that our customers *** has been cashed out to return to the original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today's Date: May 15, 2024.I am filing a complaint against the business GoDaddy for abusive business practices and wrongly disrupting my services. April 20, 2024, the business GoDaddy locked me out of my online consumer account by generating an internal error message which denied my previously verified cell phone number for 2-step verification. This same cell phone number was still active and working when GoDaddy verified my account through their call center that day. However, I was unable to access my online account for over 24 hours after this incident, which prevented me from accessing my products such as my Website Builder. GoDaddy since then has refused to provide a cause for this seemingly minor technical error on their end, and delayed recovering my account. ********************** has also refused to acknowledge the great inconvenience and distress their lockout caused me. GoDaddy refuses to investigate why their system suddenly denied my cell phone number for 2-step verification at login, which is suspicious and a failure to delivery on their duty of care and account security.During the interim I was wrongly locked out of my online consumer account, my account and my personal identifying information stored with GoDaddy was unsafe. My account was compromised, and GoDaddy refuses to take responsibility. From a consumer perspective, this incident presented in a manner which led me to believe my account and my information was being held hostage for untrustworthy purposes. GoDaddy has also not provided service on another critical issue whereby unauthorized activity altered a photo on my website to defame me. When I presented my concerns with their customer service, I was discriminated against and their senior agent threatened to cancel my products. In general, their customer service is grossly nonstandard with me by making statements such as, "I'm just joking with you.", when the issues are not a joking matter. Report by: ******************************* (consumer)Business Response
Date: 05/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 20, 2024, our customer contacted our Care team after experiencing problems accessing their account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer. On April 22, 2024, our customer was notified the technical matter was resolved.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Regarding our customer's claim that their account was accessed, and their website was published with altered images, we have thoroughly reviewed their account and have found no indication that their account was accessed by an unauthorized party or that their website was altered in any way.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/25/2024
The company GoDaddy has made false statements in their response to my complaint. When I contacted their customer service to report the malicious and unauthorized activities on my account whereby one of my photos on my website was changed without my authorization, their customer service agent at that time agreed the activity was suspicious and that my website photo was altered in a malicious manner. GoDaddy refuses to investigate this serious security breach and is denying me proper and fair customer service.
With regards to the incident where I was arbitrarily and temporarily locked out of my account, the company ********************** was forceful, deceptive and suspicious in how they responded to my concerns about the safety and security of my account and personal identifying information. A customer being locked out of their account is unacceptable. Furthermore, customer service that is uncaring and refuses to provide an explanation for the suspicious activity is also unacceptable.
The company GoDaddy refused to provide a straightforward explanation for the lockout and refused to investigate the manner, when an investigation is standard protocol. I spoke with a third-party information technology specialist about this incident and they immediately identified the problem as unauthorized access to my account. The reasons why GoDaddy has not made this same evaluation is suspicious. The company GoDaddy also refuses to acknowledge that this incident disrupted my services such as access to my products that I paid for.
From my experiences, GoDaddy's customer service is unfair, hostile, forceful and at times extremely suspicious. Furthermore, GoDaddy's products and services are unreliable.
I do not consider this matter resolved as GoDaddy still needs to provide an explanation for why I was locked out my account and they need to investigate the above-mentioned security incidents related to my customer account.
Sincerely,
******************************* (customer)
Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. While GoDaddy had an unexpected technical issue, it was not classified as a security issue, and has since been resolved. Furthermore, and as mentioned in our previous response, after a thorough review of our customers account, we determined that neither their account nor their website application had been accessed or altered by an unauthorized party.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyCustomer Answer
Date: 06/04/2024
Dear Better Business Bureau,
I do not accept the response from the business GoDaddy. As I previously stated, the company GoDaddy continues to be deceptive and untruthful in their reporting, handling and mitigation of the security issues I repeatedly have with their products. My GoDaddy products all too often encounter denial-of-service attacks and wrongful restrictions, which clearly indicate my accounts and products with the business are compromised, wrongly restricted, and are unprotected by GoDaddy's security.
Furthermore, my colleagues have clearly identified the wrongful account lock out as unauthorized activity on my account, which ********************** inappropriately denies and denies their responsibilities to me as a valuable and loyal customer. There is no good or logical reason why GoDaddy does not provide a reason for the incident. The log-in error messages were generated by GoDaddy on their servers, and should reasonably be explained to the customer, which ********************** suspiciously denies.
As previously stated, my cell phone number has been a method of security on my account for years and has not been removed. Therefore, I should not have been restricted from using my cell phone number for 2-step verification. The reason why I was wrongly restricted should be provided by the company GoDaddy, as it relates to the security of my account and personal identifying information. GoDaddy also denies the breach which occurred on my website.
GoDaddy's customer service is also unnecessarily hostile and nonstandard, which makes them untrustworthy as a business. I am concerned for the reasons why my products consistently have issues and why GoDaddy's customer service is unhelpful. **********************'s unfair treatment and behavior towards me is unacceptable.
*******************************
Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally purchased a product by hitting the wrong key on my keyboard. I immediately contacted GoDaddy by text. For over 45 minutes I texted with GoDaddy to get a refund of $323.88. Finally, I was told it would take 5-7 business days. After that time, and having not received a refund as promised, I contacted them again by text. Another hour texting with GoDaddy only to be told again that it would take another 5-7 business days. It is incredulous that it takes them milliseconds to take money out of my account, yet takes exhaustive time in hours and days and energy in order to try and get back the refund/said money.Business Response
Date: 05/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 2, 2024, our customer purchased our Websites+Marketing Commerce package for one year via online purchase. Websites + Marketing is a proprietary, do-it-yourself, template based product to construct a website. This purchase also came with a free trial of M365 Email Essentials.
Our customer contacted our Care Staff shortly after the purchase to request a refund. Our Care submitted a request for the refund and advised our customer they should see it in their account in 5-7 days.
Our customer contacted our Care Staff again on May 14, 2024, to inquire about their refund. After review by our Care Staff it was determined that the original refund request had not been actioned. As a result, a new refund request was submitted and approved. Our customer confirmed that they received the email notice pertaining to the receipt before their interaction ended with our Care Staff.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has confirmed that their refund has been processed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 05/17/2024
What GoDaddy does not address in this complaint is the time it took to answer both complaints. Forty five minutes of texting with the GoDaddy team in the first instance, and Ninety minutes of texting in the second instance in order to get the matter resolved. This is an inappropriate amount of time. In addition, the limited English skills of the staff did not help matters.Business Response
Date: 05/21/2024
Thank you for the opportunity to address our customers additional concerns.
We empathize with our customers experience. ********************** strives to provide the best service in the industry, but sometimes we miss the ***** Our customers interactions have been reviewed and we have shared our findings with our ********************** Team in an effort to improve our service levels.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Renewed my account without my knowledge. Not even sure how they obtained a second form of payment because my first was expired. I got an email saying they would not renew any of my accounts and then renewed via a second form. I contacted customer service twice and both times they said they will be getting back to me in a few days and I haven't received anything in two weeks. I want everything refunded that was renewed in the last year under the email *********************Business Response
Date: 05/15/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
On April 19, 2024, per our customer's account preferences, ********************** automatically renewed their service in good faith to honor agreements with them. Prior to the renewal, email notifications were sent informing them the expiring items would be renewed in accordance with their account settings unless additional action was taken and following each successful renewal.
On April 22, 2024, our customer contacted our Care Team to discuss their most recent renewal. During this interaction, they were provided with a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for additional refunds. Furthermore, all future refunds will be processed per GoDaddy's Refund Policy. Information regarding our refund policy can be found at ***************************************************/refund-policy.
GoDaddy provides its customers with complete control over renewal preferences. Customers can log into their accounts anytime and modify their preferences, as account management is a customer's responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 05/16/2024
I was only refunded for one product. Not the remaining. I did not ever use the products or request a renewal. I got these emails that nothing was able to renew and then magically they found another form of payment. I want to be refunded for the following items **********, **********, **********, **********, **********, 2489972116. Anything that used the second form of payment without authorization. Also I want everything canceled and my payment method taken out.
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Update Payment NowBusiness Response
Date: 05/16/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.While we empathize with our customer, we respectfully decline their request for additional refunds.
Prior to the renewals, email notifications were sent informing our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken and following each successful renewal.
Furthermore, GoDaddy provides its customers with complete control over renewal preferences. Customers can log into their accounts anytime and modify their preferences, as account management is a customer's responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ivette
Office of the *** GoDaddy
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