Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened in 2020.I went homeless in 2019. In 2020 my domain name lapsed. I didn't have the money then to pay for it, it was a choice between the domain or surviving.When I was more stable, I attempted to resign on it and found that GoDaddy had purchased it and was attempting to resell it for 800x the value due to the fact I had owned it so many years. (Go to www.mistwalker.com to see).I've tried to talk with them but they ignore all attempts at correspondence.I just don't want to see them profiting off of what was a very traumatic life event for me.

  

  Business Response

  Date: 02/23/2024

  Thank you for the opportunity to address the complainant's concerns.
  
  While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with its current?registrant?or any associated business. As per the public WHOIS directory, the domain in question has been acquired by another party.
  
  The complainant may be able to reach out to the registrant of the domain directly in an attempt to negotiate or may consider a domain backorder. However, neither of these options is a guarantee to acquire the domain. Otherwise, if the complainant believes they have a claim to the domain's registration, their legal counsel may want to review ICANN's Universal Domain Name Dispute Resolution Policy (UDRP); details can be found at this link: *****************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a merchant service account and a reader was sent to my home. I was told to start using the system and was assured that no holds or reserves would be placed on my account. A few days later a hold was placed and lifted and then the entire account was shut down and all my money is being held for 90 days. When asked why I was lied to the Go Daddy reps stated this is policy and I was mis informed. I need my money back immediately.

  

  Business Response

  Date: 02/23/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer setup ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. One of our customers transactions was flagged for review by our Verification Team and payouts were disabled.  As a result, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors. 
  
  Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: ****************************************************************************************************************;
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy refuses to cancel my My domain and continues to bill me year after year. They refuse to allow me to take off the Auto-renew. I do not want the domain, and I do not want them to continue billing me for items. I no longer want to be a customer of theirs ever again. I have been trying to cancel the service for years.

  

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 18, 2018, they registered a domain for a two-year term via an online transaction. This purchase included Private Registration.
  
  Previously, we offered an add-on service, Private Registration (PR) through Domains by Proxy (DBP), which substituted DBP's information in place of our customers in the ***** directory.
  
  As consumer needs have changed, customers who had PR before 2020 were provided an option to either upgrade to Full Privacy and Protection (FDPP) at no cost or to opt out and be provided Basic PR and a pro-rated refund. As they did not opt-out, their PR was upgraded at no cost.
  
  FDPP is a premium add-on service providing proxy contact details in a domain's ***** and protection against the cancelation, expiration, or transfer of a domain. Domains with this can only be canceled or transferred after downgrading.
  
  On November 19, 2019, our customer manually renewed their domain and FDPP for two years via online transaction.
  
  On November 19, 2022, per our customers' account preferences, ********************** automatically renewed the domain to honor our agreements. GoDaddy sent notices before renewal advising that the domain would renew per their account settings unless action were taken. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On February 20, 2024, They downgraded their FDPP and turned off auto-renew. At any time, they can log into their online account and delete the domain name from their account.
  
  Delete Products in My Account: ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the *** GoDaddy

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is how GoDaddy tricks customers to bypass their refund policy I registered a domain with Godaddy, and it auto-renewed on the 14th Oct 2023. I requested them to cancel the domain and refund me the money on the 15th of Oct, 2023.They then canceled the domain and tried to process the refund. But I never received it. Then when I followed up, they said the refund was getting rejected. After going back and forth, one day I called them to find out what happened. Then they said they couldn't refund the money to my card for some strange error and then they agreed to send me the refund in a Cheque and said this would take 2 months.Here I am on 20th Feb 2024, and I haven't received anything. When I spoke back, they said They couldn't refund the money because it is beyond their refund policy, which is 45 days from the auto-renewal.I think they were faking the refund failure and told me that they will send a cheque to buy them time, so I keep quiet until the 45 days limit is passed.Now they are blaming me and refusing to pay me, they clearly accepts as it is their mistake but refusing the refund.

  

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On October 13, 2022, our customer purchased a domain name for a one-year term.

  On October 14, 2023, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on September 13, 2023, and October 8. 2023, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken.

  Our customer contacted our Care Staff later that day to cancel the domain and request a refund. The domain was canceled and the refund request was submitted, but there was a technical issue that caused the refund request to fail. Additional unsuccessful refund attempts were made on October 20 and 21, 2023.

  On February 20, 2023, our customer contacted our Care Staff again to inquire about the refund from October. Our customer correctly recited our Refund Policy and advised our customer that they were beyond our ****** refund policy. With that being said, our Care Staff failed to take into consideration that our customer had requested the refund when it was still eligible and should have assisted them with their request.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customers experience and has been in contact with them to confirm the details we need to send them a check for the refund they are seeking.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresented the ease of use, it was not easy at all, and getting a refund took all day only to not get the full refund. An absolute nightmare to deal with

  

  Business Response

  Date: 02/23/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  We require additional information from our customer in order to fully understand and investigate their concerns. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has attempted to connect with our customer, however these efforts have been unsuccessful to date.  We remain available to speak with them at their convenience and can be reached at ***********************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain through godaddy.com. I paid $74.50 for this year and then like double that for each year after. I bought the domain to use with my ****** sites website. The domain will not connect, and now I think they will only let me use it if I purchase a Godaddy website. I deleted the "coming soon" page they offer and then was on support twice. Once to deleted the parked A record on the **** they said I needed to wait ***** hours till it would work. The second time, because it didn't work, they helped me edit the ***** to the one provided by ******* same thing, wait ***** hours to see. Believe it or not, it didn't work. So I went on again, and was told its not something they can fix. Suddenly, once I get my ****** site to connect, or for the ****** Sites browser to say it's connected, for the Godaddy "coming soon" page to pop back up. I go on support AGAIN, for them to do all the steps I said previously - yet not remove the A record of parked. Said there was nothing they could do. Not to mention, this customer service number is fake - literally not a real number. When you ask support for a number they give you the fake one. When you tell them its fake, and that they personally should call it, they say they need to speak to their team. Then refuse to answer your questions about speaking to someone.

  

  Business Response

  Date: 02/22/2024

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On February 14, 2024, our customer purchased a domain name for a three-year term in an online transaction.  
  
  On February 14, 2024, and again on February 18, 2024, our customer connected with our Care support team for assistance with updates to allow their domain to connect to their third-party website via Domain Forwarding and Masking.  
  
  During these interactions our Care support team worked to the best of their abilities to assist our customer in resolving the issue they were experiencing.  
  
  While GoDaddy is committed to helping all customers to the best of our ability we must do so within our agreed and stated scope of support. We understand technical issues with websites can be frustrating, however, boundaries need to exist for where and how we can assist our customers. GoDaddys Statement of Support may be reviewed online at ******************************************************************  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customers candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 
  
  Our office attempted to reach our customer by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. We remain available to connect with our customer and can be reached via email at *********************************************************************************************.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy charged me for 7 email accounts when I only have 5 which are inculded in the "5 pack" ordered. I went through nearly an hour on the phone and texting with incompletant customer service staff with no resolution.

  

  Business Response

  Date: 02/20/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 23, 2020, our customer was migrated from **********************'s WorkSpace Email (WSE) to ********* 365 (M365). At that time, they utilized seven email accounts, two of which were not within the M365 five-pack. Over the years, our customer has deleted users from within their M365 5-pack, which left open spots within the M365 5-pack plan. Email plans do not consolidate on their own.
  
  On February 15, ****, per our customer's account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. GoDaddy sent notices before renewal informing them the products would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.
  
  On February 16, ****, our customer contacted our *********** to receive a refund. They were appropriately advised they would need to delete the standalone M365 email plans to receive a refund.
  
  Refund Policy: ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As our customer is within **********************'s Refund Policy, we recommend our customer contact our *********** prior to March 14, ****, to delete the unwanted M365 email plans and restore the email addresses to the M365 5-pack email plan. Once completed, we can issue them a refund for the two standalone M365 email plans.
  
  Once the products have been canceled, they can email us at *********************************************** to request their refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if I can receive a refund through the process as directed - I completed the cancel process but could not reach customer service to process the refund.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the new feature I recently purchased from Godaddy called **************** Unfortunately, since I started using this feature, I have encountered numerous technical difficulties that have severely hindered my ability to use it effectively.I have been diligently contacting Godaddy multiple times a day in an attempt to resolve these issues, but to no avail. Despite my best efforts, the feature continues to malfunction and remains non-functional. This has caused me significant frustration and inconvenience.I must highlight a particular incident where, after much perseverance, I was finally able to prepare a campaign and send it out. However, my relief was short-lived as the entire system crashed repeatedly shortly after. This unexpected and recurrent system failure has only added to my mounting frustration.Furthermore, as shown in the attached picture, even after successfully sending out campaigns, I have noticed that a day or two passes without any progress or report on the campaign's performance. It appears that the feature is not functioning as intended and is failing to provide me with any valuable insights or feedback.I am deeply disappointed with the lack of reliability and functionality of the *************** feature, considering the investment I made in purchasing it. I rely on this tool to effectively communicate with my customers, and its consistent failures have caused me significant setbacks in my business operations.I kindly request that you address these technical difficulties promptly and provide a resolution that ensures the seamless functioning of the *************** feature. As a valued customer, I trust that ******************** will take this matter seriously and take the necessary steps to rectify the situation.I look forward to your prompt response and a satisfactory resolution to this matter.

  

  Business Response

  Date: 02/21/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 10, 2024, our customer purchased ********************** ***************** Suite for a one-year term.  
  
  This is an annual service that gives customers on-demand access to website maintenance and updates to allow them to improve their site as needed.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Currently, it appears the service in question is functioning as intended.  A member of our ********* Services team has reached out to our customer via separate correspondence in an attempt to gather additional information. We will continue to work with our customer to resolve their concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 02/22/2024

  The account still experiences issues, and no one has yet been able to repair these issues! 

  I have expended many hours calling and going through the account, with several representatives, and still not working properly!

  

  Business Response

  Date: 02/28/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  A member of GoDaddys Marketing Team has been in contact with our customer to assist with resolving their technical issues.  Our customer has since indicated that their concerns are resolved at this time.  
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 06/21/2024

  I have been a loyal GoDaddy customer for many years, but I am writing to express my dissatisfaction with the *************** product I recently purchased. While some initial issues were resolved a few months ago, I have encountered a new problem that has persisted for over two weeks now: I am unable to create any new campaigns on my account, including using the copy and paste function. I have tried using ************************ Edge, and Firefox, including the incognito feature as recommended by a GoDaddy representative, but nothing works. Additionally, I have found it extremely difficult to get in touch with GoDaddy customer support. On my last call, I waited 46 minutes to speak with a representative. While ******, the customer support representative I spoke with, was very professional, he was unable to resolve the issue even after nearly 40 minutes on the line. Specifically, I need the social media icons to appear on my campaigns, as they do in all my previous campaigns. Moreover, I must be able to create and manage my campaigns on my account, including the ability to copy and paste content. I request that these issues be addressed promptly. As a long-term customer, I expect a higher level of service and support from GoDaddy. Please resolve this matter as soon as possible. Thank you for your attention to this issue

  

  Business Response

  Date: 06/24/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  A member of GoDaddy's Marketing Team contacted our customer in regards to their previous communication with us and advised them of the proper next steps.
  
  On June 21, 2024, our customer contacted our Care Team to report a technical issue with their *************** product.
  
  After further review, we were able to confirm they were able to send marketing campaigns shortly after this communication and the product was working as intended.
  
  Should they experience further technical difficulties, we encourage them to contact our 24/7 Care Team at ************ for troubleshooting.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 06/25/2024

  we can not create new campaigns or emails as the copy paste function still not working and theres still missing my social media icons on all new emails/campaigns.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued using the domain name ******************* years ago; and they -- GoDaddy -- renewed it for two years without my consent or any kind of warning. I want my money back.

  

  Business Response

  Date: 02/19/2024

  Thank you for the opportunity to address our customer's
  concerns.
  Upon conducting business with GoDaddy, our customer
  acknowledged and accepted our agreements, found at *****************************************
  On January 18, 2024, per our customer’s account preferences,
  GoDaddy automatically renewed the domain in question in good faith to honor
  agreements with our customer. GoDaddy sent renewal notices prior to expiration,
  including on December 18, 2023, and January 12, 2024, informing our customer
  the expiring items would be renewed in accordance with account settings unless
  additional action was taken. Account management is a customer responsibility.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good
  faith and honored its terms of service.
  We empathize with our customer’s frustration, but we
  respectfully decline their request for a refund. The refund is outside
  of our refund policy which can be found here* *******************************************************
  Additionally, we recommend our customer logs into their
  account and turns the domain name off autorenewal to avoid additional renewals.
  Instructions on how to do this can be found here: *******************************************************
  Thank you again for the opportunity to address the concerns
  presented by our customer.
  Kindest regards,
  ****** *
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 02/20/2024

  I contacted them several times and on top of that, they make it quite hard 

  to communicate with them.  They failed to notify me and more than likely

  toggled my choice back to RENEW.   I will follow up with the attorney general. 

  

  Business Response

  Date: 02/23/2024

  Thank you for the opportunity to
  address our customer’s additional concerns.
  
  We stand by our original response. Additionally. we do not arbitrarily change our customer’s account settings.
  
  Thank you again for the
  opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ****** *
  Office of the CEO – GoDaddy

• Initial Complaint

  Date:02/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report unfair practices by GoDaddy.com regarding domain name registration. Today, on 2/13/2023, I searched for a specific domain on GoDaddy's website. Initially, it showed as available. However, when I attempted to purchase it, the domain suddenly became unavailable, now offered at a premium price. This sudden change in availability is deceptive and resembles domain name hijacking. Unfortunately, this is not an isolated incident; I have encountered similar issues with GoDaddy.com in the past.

  

  Business Response

  Date: 02/19/2024

  Thank you for the opportunity to address our customers concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  From the documentation provided by our customer, we confirmed the domain names referenced were not available for registration on the date of their searches. 
  
  According to a public WHOIS lookup, the .US domain name in question was registered on June 6, 2013, and currently registered through GoDaddy as a Registrar. Our customer can confirm this information and more directly through the .US domain name Registry WHOIS lookup located at ********************* While GoDaddy is the registrar of record for the domain name, we have no affiliation with its current Registrant or any associated business. 
  
  According to a public WHOIS lookup, the **** domain name in question was registered on June 10, 2023, and currently registered through the Registrar NameSilo - *********************** . Our customer can confirm this information and more through the **** domain name Registry WHOIS lookup located at ***********************************************************************;. GoDaddy has no affiliation with its current Registrant or any associated business. 
  
  Domains are sold on a first-come, first-served basis.? GoDaddy does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers frustration, we respectfully decline their request for store Credit or billing adjustment. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 02/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************