Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,664 total complaints in the last 3 years.
- 699 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dont provide Service like paylink.fake Advertiserment
Business Response
Date: 05/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 12, 2024, our customer purchased *********************** Websites + ****************** (W+M) for one month, via an online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On May 27, 2024, our customer contacted our Care Team to inquire about using PayLink to receive payments on their website. During this interaction, they were properly informed that they would need to upgrade their existing plan to be able to accept payments on their website. Our customer then opted to have the product refunded. They were properly advised that the product in question was not eligible for a refund. Information regarding our refund policy can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate they have successfully connected with a member of our Care Team and have been provided with a one-time courtesy refund for the product in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I owned a domain - getpower.**** was about to expire I believe due to an expired credit card. Godaddy sent me a reminder to renew my subscription but that communication went to my junk email.I didnt renew due to this and within a day - some company that buys and resells domains owned this email.There is no way that this resell should have known about my expiring domain without insider information or reporting.I find this move on behalf of Godaddy very corrupt and dishonest! I have 0 faith in GoDaddy following my past incounters.Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 15, 2021, our customer purchased the domain name in question for a two-year term.
On January 16, 20, and 27, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Account management and renewal of domains is solely a customer responsibility; our customer agreed to this when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.
We respectfully decline our customers request for replacement of the domain name. Our customer had until March 27, 2023, to renew the domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:05/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From 2/7/2023 to 2/7/2024 Go Daddy LLC charged my credit card $15.99 per month for a total of $191.88. Then from 5/7/2022 to 1/7/2023 they charged my credit card $13.99 per month for a total of $125.99. Then from 9/7/2019 to 4/7/2022 they charged my credit card $12.99 per month for a total of $415.68. Finally they charged my credit card from 4/12/2018 to 8/7/2019 $10.99 per month for a grand total of $186.83. Which comes out to a total of $920.38. However I haven't even logged on to their site since 3/5/2018. So from 3/5/2018 to 2/8/2024 never once was my account logged into on godaddy.com they just kept charging my credit card and charging it. They charged it till 2/7/2024 when my credit card was about to expire then they notified me. They stoled $920.38 from me and it's fraud and theft. I want my money back I canceled my credit card so they need to figure this out or I'm pressing charges criminally.Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 17, 2018, our customer purchased a web hosting plan for a one-month term via an online transaction. Per their account preferences, the hosting plan automatically renewed each month, with the final renewal on February 7, 2024. Each renewal triggered a receipt, which was sent to the email address on file. The plan was canceled in March of 2024 after our customers payment method on file was unable to be authorized.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer is not eligible for a refund, per the terms on our Refund Policy, found here: ***************************************************/refund-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:05/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy.com will not take down a revenge website that has a explicit photo taken without my consent. The website also contains videos of my self in a reactive abuse situation.Business Response
Date: 05/28/2024
Thank you for the opportunity to address the complainants concerns.
We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
GoDaddy takes its commitment to abuse very seriously. GoDaddy has a vetted process in place to report abuse on the front of our website at the following link: **************************************************************;
Additionally, if the complainant suspects any of our customers are using ********************** services to engage in any illegal activities, they may help us by contacting their local law enforcement agency and request them to investigate the situation. Law enforcement may contact GoDaddys 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:05/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2023 my website was up for renewal. At that time Go Daddy was having major service issues. After contacting them by phone i thought all was corrected but had to call again as I still had issues. During the second call the agent assured me that it was rectified. However, my site did work but apparently the agent also opened an identical url , so 2 accounts with the same address. I tried calling but to no avail and was double billed and never credited. This year my bill came due and I called about the above but the agent only offered a form but told me the auto renew was put on hold as per my instructions. Yesterday they took the payment. I cannot trust that dealing with customer service will lead to this issue to be resolved. I am going to cancel my accounts and want assurance of both payments be returned.Business Response
Date: 05/28/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 19, 2021, our customer initiated a ****** free trial of *********************** Websites + ****************** (W+M) product. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
Per their account preferences, ********************** automatically renewed the W+M plan in good faith to honor agreements with them, most recently on June 19, 2023. GoDaddy sent email notifications pre and post-renewal to advise them that expiring items would be renewed per their account settings unless action was taken.
GoDaddy gives customers complete control over billing and renewal preferences, as account management is a customer's responsibility.
On May 21, 2024, our customer contacted our *********** for a refund of the product in question and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund. Information regarding our refund policy can be found here ***************************************************/refund-policy.
Furthermore, GoDaddy provides its customers with complete control over renewal preferences. Customers can log into their accounts anytime and modify their preferences, as account management is a customer's responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 05/28/2024
i had one account URL. I did manage it but they Go Daddy created a second clone that was never activated and that i had not requested. If they actually go back to reference thecovid time frame and the problems they were having with technical issues they should also be able to trace my calls and figure out which agent did this. I'm very disappointed in Go Daddy and will not continue with them again or recommend them.Business Response
Date: 05/29/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy provides its customers with complete control over renewal preferences. Customers can log into their accounts anytime and modify their preferences, as account management is a customer's responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 06/03/2024
i have cancelled my account with them . They recently took a payment from me and i want a refund.Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my dissatisfaction with the recent experience I had with the Business Plus plan I purchased on May 14, 2024, for building a website under my reseller account (IntelIT Solutions) for fatboyzbarandgrill.com.After successfully building the website, I encountered issues starting on May 23, 2024, where certain aspects of the site stopped functioning. Upon contacting tech support for clarification, I was informed that the plan sold to me was a legacy plan that is no longer supported.I am disappointed that I was sold an outdated plan and now face challenges in accessing the necessary features to continue building my website. While I appreciate the offer of a refund, I am requesting a more suitable resolution that allows me to maintain the work already completed. Specifically, I am requesting the following:1. Migration of my existing website to the appropriate current plan at no additional cost.2. A free month of the ********************************* to compensate for the inconvenience and disruption caused.3. Continuation of my subscription with the new plan at the rate of $29.99 per month, as mentioned by your support team, without losing any data or progress.Alternatively, if migration is not feasible, I request that you keep the initial payment of $14.99, provide a refund for the Business Plus plan, and migrate the site for free to the appropriate plan.I value the services provided by GoDaddy and am willing to continue using the program, provided that these issues are resolved promptly and fairly.Thank you for your attention to this matter. I look forward to a swift resolution.Business Response
Date: 05/28/2024
Thank you for the opportunity to address the concerns presented by the complainant.
Based on the information provided, the account referenced by the complainant does appear to be a GoDaddy customer; however, the account they have referenced appears to be with Wild West Domains.
As such, this Better Business Bureau complaint regarding the referenced Wild West Domains account should be filed under Wild West Domains.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy hosts my website and my client requested a credit card payment option so I took the following steps:-May 20-online set up payment link (.01 was deducted then it was put on to ensure my account is linked to my bank)-set invoice from payments in go daddy -May 21 my client paid for consultative servcies -May 22-Email from Go daddy asking for questions: cardholders information, invoice, bank statements, how do I reach customer base? How long have I been in business.May 22-responded to questions May 23-responses were not good enough repeated the same questions above May 23-emailed concerns with fraudulent misleading practices that funds would be transferred then asked for bank statements via emails (which is a security risk)May 23-chatted with Reps who informed me this is a back end issue and they do not talk to customers and it was recommended I respond to the emails and they will not call you directly to resolve.May 23-*********** asked the same questions I responded and to call or chat with a rep which I did who informed me they cannot help me and I must only email.Given the security concerns, I would like to ensure there is privacy and I have concerns that I am able to accept payment but Go Daddy should not have set that up given they are looking for bank statements which is not disclosed when opening the payment link.Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer setup ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our Verification Team determined that due to certain risk factors, additional verification was needed.
On May 30, 2024, a member of our Commerce Advanced Support Team contacted our customer via phone about their concerns. Unfortunately, they were only able to leave a voice message. A follow-up email was sent to our customer requesting a time and date that would work best for a callback.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
We encourage our customer to continue working with our Commerce Advanced Support Team to address any outstanding concerns they may have regarding their GoDaddy Payments account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:05/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using the smart line app and had no issues. They had me switch to the conversations app in 2023. I paid two years in advance so that the bill would coincide with my other bill from go daddy as this was suggested to me to do. In January of this year the conversations app started not working. It was dropping calls and would sign me completely out of the app. I couldn't use it for work or anything. I called and called and was given some suggestions. Finally I was told to port out the number and fill out this refund request form to get a refund. Im supposed to get an email 7-10 days after I submit it. Never did. I called back again, a supervisor explained I would see the money in my account by May 18, as we were filling out the form on may 8. I never received an email or the money. I called on May 22, and they told me I could fill out the form again. I said this is ridiculous. There is no one to speak to in this "refund exemption team". No one emails me, and they ask you to explain what happened which to me seems a reasonable request... and they say they cant issue refunds after 30 days. I was told that if I fill out this special request form it supercedes the 30 day policy. I speak to supervisors, who say they will handle it or call back which is noted in my account, and no one ever does. I am requesting a refund of my charges for the use of that app. I was told I should get back the amount of $239.76.Business Response
Date: 05/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 24, 2024, this office connected with our customer on the phone to discuss their concerns. During this conversation, they were provided with a full refund. Our customer can expect the funds to fully post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So, I have tried their refund exception request option that they have, and they have denied my request. You will see the email that I send to GoDaddy for the refund exception request. below. But, in the mean time, not only do I now do not have a work email address that I need for my job, they have also cancelled my website hosting as well. So, I now don't have a work email address that I can use for work, and now I do not have a website either. They led me to believe that I could also cancel my website hosting as I should be able to get the refund back on the remaining term that I have left with the web hosting. So, now, that it has been denied, I am stuck and am unable to work until I can get a work email address again. I did have one when I first signed up with GoDaddy that was good for a year. And, now, a year has gone by and the complimentary email that was good for a year has now expired and I now have to pay for it. I had not idea when I first signed up that I would need a work email address and at the time I thought yea, that is OK if this is only good for a year. Well, fast forward and yes, I do need a work email address. It is imperative that I have one for my job. So, GoDaddy is impacting my ability to work. They are affecting my livelihood. I have found other hosting providers that do NOT charge extra to have email. And, so, I was wanting to get the refund so that I can change to a different hosting provider. I hope you can advocate for me and help me to get this resolved. It is such a simple thing. And, I thought GoDaddy would understand my situation and offer a refund. But, they are not. So, I need help, please? The length or term of the contract is 5 years. I have 3 years left that I want to get a refund back on. It would be approximately $500. Let me know what additional information that you need for my complaint. I hope GoDaddy does the right thing and refunds the time that I have left on my term. Thank you all for your help.Business Response
Date: 05/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On June 28, 2022, our customer purchased a five-year Websites + Marketing Premium (W+M) plan during a call with our ************* team. At that time, our customer was provided with discounted pricing based on the length of the agreement.
On February 2, 2023, they purchased a one-year Email Essentials plan via the GoDaddy website. Per their account settings, the email plan was allowed to expire on February 2, 2024.
On May 16 and 17, 2024, they contacted our Care team, requesting a refund for the time remaining on their W+M plan to offset the cost of acquiring email through another provider and being properly advised regarding GoDaddy's Refund Policy each time.
On May 20, 2024, they contacted our Care team to cancel their W+M plan and request an update on their request to be provided with an exception to our Refund Policy.
On May 21, 2024, they were advised that GoDaddy would not provide the exception to our Refund Policy they had requested.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy's Refund Policy can be viewed in the following link: ***************************************************/refund-policy
This office remains in contact with our customer and is hoping for an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the ***** GoDaddyCustomer Answer
Date: 05/24/2024
To date, this is what the business is willing to do after I talked to them back and forth a few times.
So, they have agreed to get my email going again for ONLY a year. And, I still have 37 months left on my hosting plan. So, after a year, I will still have the hosting plan with GoDaddy for another 25 months and no email again. So, we will end up doing this all over again in a year. What good does it do me if I have a website with GoDaddy for 37 months and a working email for only 12 of those 37 months? I have agreed under duress to accept their offer for having email for another year at no cost to me. As, I need to get this going as soon as possible as I am not able to work until I get email again at GoDaddy that is tied to my domain for work purposes. I even did not request to have my hosting cancelled as well if they could extend the email plan to the end of the hosting plan. Otherwise, I would want the $518 back from the remaining term left on the hosting plan. So, I have compromised on that, and would have been happy if the email plan would end at the same time as the hosting plan. Now, as it stands, I will have it only for a year. So, I am forced to take this, as I need to get back to work. And, GoDaddy says they value their customers and want to make them happy, but, I see no evidence of that here.
Business Response
Date: 05/28/2024
Thank you for the opportunity to address our customers additional concerns.
During our continued communication with our customer, they agreed to accept our offer and receive the following as a one-time courtesy: the restoration of the hosting plan they elected to cancel and one year of Email Essentials.
These products have now been added to their account, and they can contact GoDaddys ************* team for assistance with implementing them.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 05/28/2024
Better Business Bureau:
Yes, I have accepted GoDaddy's offer under duress. They have forced my hand, and accepting their offer. I have to have email for work, and with all of this back and forth and trying to get this resolved, days have gone by and each day I am losing money. Today, GoDaddy did get my email going and did put back my Websites Plus Premium package, of which I know have to re-create the website that I had. But, for now, which is the most critical is I have email once again. I am thankful for that, even though it is only good for a year, and not the 37 months that I have left on the hosting package. We will revisit this again in a year's time when my email package expires again.Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy as been screen and delaying important and time sensitive emails without my permission. This has caused me to not received important documents such as purchase and sales agreements. I've also been missing important emails from real estate deals. I never asked for these services and when I call to try to get help with this issue they fail to assist me. I need what ever this is to be disable immediately because this has cost me and my company thousands of dollars and countless of opportunitiesBusiness Response
Date: 05/25/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has two email addresses using **************** 365, and both addresses include GoDaddys optional Advanced Email Security (AES). AES provides an additional layer of security and protects users from malicious content and phishing emails.
If our customer is having legitimate messages flagged and/or quarantined, they can follow the steps in the article below to release them. ************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 25, 2024, this office attempted to connect with our customer via phone to discuss their concerns further, but we were unable to reach them. Our Email Support team is available during normal business hours to assist with the removal of AES and help with quarantine issues. They can be reached at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.