Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up my account on 2.28/2025 and was charged and then charged again when the one week later. Speaking to representatives they just tell me I paid a year for a website that expired the day I purchased is so now it need to be renewed 03/06/2024.

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 28, 2024, our customer purchased a domain name and Websites + Marketing Commerce (***) for one year. This order also included a free trial of W+M Commerce.
  Our customer began building their website on the free trial instead of their already purchased version of W+M Commerce. This initiated our system to bill our customer after seven days.
  On March 6, 2024, our customer spoke with our Care support team to cancel and refund their products.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the confusion this has caused them. Our office attempted to speak with our customer, but we were unsuccessful in our attempt to explain the situation.                                                                                                 
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired godaddy to create a store addition a few years back that was supposed to ***********-8 weeks. Instead of a simple store where clients could purchase access to video material for a fee, they redesigned my site without a store, created a store that did not contain my material, and finally created a storefront that seems to look like it would work, but never had. I used a ***** from the BC gov to upgrade this around 7000 dollars. It has been years of me phoning to complain, and every agent assured me it will be fixed and it has never been fixed.In addition I have been charged for the security on my site which I called multiple times to report it was mistakenly put on my .com where I needed it on my .ca active site.I have been charged for two emails which I only use one.I was told I had to keep my website in order to have an email.Now I am told if I want to pay for basic hosting I will need to completely redesign my website to reduce my quarterly payments by 20 dollars??? This is to host my site without the store feature that you designed that has never worked.I have spent more hours on the phone with godaddy I feel like I should send you a bill for my time.However I can see several solutions:1) godaddy reimbursed me for the website design I paid for years back that it NEVER completed 2) godaddy reimbursed me for all the months of security it billed to me for a domain I never used, but completes the work it was asked to do years ago on creating a functional store for my courses.3) if godaddy doesnt produce an agreeable solution then I consult BBB or other legal consult regarding this.

  

  Business Response

  Date: 03/08/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On May 24, 2021, our customer purchased a **************************** (WDS). This service enlists our WDS Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our team before the site can be built.
  
  From May 24 to November 11, 2021, our WDS Team attempted to work with our customer to the best of their ability to satisfy our customers' design needs. When their website was published, our WDS Team provided them with an additional six months of hosting on their website. 
  
  On November 22, 2022, and May 24, 2023, separate six-month hosting plan renewals were processed per their account settings. After each transaction was processed, a receipt was emailed.
  
  On December 3, 2023, they manually processed a three-month renewal of their hosting plan via the GoDaddy website. 
  
  On February 24, 2024, our customer received an email notification that their billing had failed. Their site was subsequently suspended on March 1, 2024.
  
  On March 5, 2024, they contacted GoDaddy's ************* Team to inquire about why their website was suspended. At that time, they declined to renew it.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy respectfully declines our customer's request for a refund of the fees associated with their website, we have, as a one-time courtesy, renewed their website for an additional three months. If our customer elects to renew their website, they will be responsible for the cost of renewal. 
  
  Thank you again for the opportunity to address the concerns our customer presented.
  
  Kindest regards,
  **********
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/24, 2 of my employees identified an issue with loading word documents on their cloud. I contacted godaddy and was told it was a computer issue despite me communicating it was across 2 devices. I was told to troubleshoot using different browsers, incognito, etc. I was told to send screenshots which I did. This call took almost 2hrs with no resolution. After troubleshooting and finding it was continuing to happen, I called back that same day. I was told to send the same screen shots and was told to troubleshoot some more. (close to 2hr call). Later that night, I received a text from Godaddy. I responded within the minute and didn't receive a response for 2hrs (past 11:30pm). The texts resumed in the morning only to be told that they couldn't help me unless I called in. On Tuesday, February 27, 20242/27/24 about an hour on the phone, and requesting the same screenshots I had sent in several times, they agreed to submit a ticket. I was told I would receive an update in 72 hours. After 72 hours had passed with no update, I emailed 2x without a response. I also emailed one of the reps who told me to reach back out without a response. On 3/4/24 I started having difficulties attaching documents to the cloud from the email. I called for an update (about 1hr call) with no update other than "you'll be emailed". I then received the same email 2x while on the call that provided no information. On 3/5/24, I learned another employee could no longer open word docs, that no one could access the quarantine folder, that emails from clients were not consistently coming in, and a team member could not access any documents at all. I called again and was told to troubleshoot it all over again despite my communicating it had been done already to be hung up on after 40min. I then called back in and after 40min was told nothing could be done besides waiting....and texting the line that said they could not help It's been 8 days that my company has been down with no resolution.

  

  Business Response

  Date: 03/08/2024

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 21, 2016, our customer purchased multiple ********* ********** email plans. Since then, more M365 plans have been purchased and continue to renew within the account via online, auto-renewal, and Care-support-assisted transactions. 
  
  On February 26, 2024, our customer contacted our Care Staff multiple times for assistance with an issue they were experiencing with two of their M365 email addresses.  
  
  On February 27, 2024, a ticket was escalated to our Advanced Technical support team to further investigate the issue our customer was experiencing. 
  
  On March 7, 2024, our Advanced Technical support team requested additional documentation from our customer as they were unable to duplicate the issue reported by our customer. 
  
  Since February 26, 2024, our Care support teams have worked diligently and to the best of their ability to assist our customer and resolve their concerns to their satisfaction.   
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office attempted to reach our customer by phone.  Unfortunately, we were only able to leave a voice message.  We remain available to our customer and can be reached at *********************************************************************************************. 
  
  We empathize with our customer and have arranged for a member of our Email team to connect with our customer to address their concerns and work toward an amicable resolution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 03/08/2024

  I was refused a ticket 2/26. 2/27 I reported that the issue was more widespread and was now across multiple other users. I was promised an update in 72hrs. This was not received. I emailed about the support ticket 2x & no response. I cont to call as more users because impacted & more issues arose. Word docs did not load properly on some users, emails did not sending reliably, emails were not being received, onedrive docs were not attaching, & proof point was malfunctioning. I was hung up on by a rep, provided false information on who to contact, was told I should just go to geek squad (this was not a comp issue), & I should just switch to M365 and have them deal with it. On day 10 of waiting for a resolution I received an email to send a video. I responded to the email.  A message came back that my ticket was closed. I called & was told to call HQ. I did and was instructed to send a video to the support team & a supervisor that would call me back in 15min which I did. After ~ 2hrs, I called back & was told the supervisor was not going to call me. The support team did not respond to the email. A supervisor was disrespectful and condescending offering no empathy that the situation was dismantling my company. He blamed my device as the issue despite 10+ devices having the issue & being able to show on those same devices that some accounts were not impacted. He offered to meet with a member of my team the next day/next week. Via email, he informed me he was on vacation the next week and after moving the meeting 3x back, canceled. I received a VM from the ****** I called back & left a message. I called again & stayed on hold for 1hr. I received a call back & scheduled to meet tonight at 5pm. It is now 5:55pm & no call. I called the office. It went to VM. It has been 11 days. My system is broken. My team is angry. My clients are upset. Godaddy has been unresponsive, dismissive, & I have had to repeat my story repeatedly due to horrible documentation. 

  

  Business Response

  Date: 03/14/2024

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We empathize with our customer and appreciate their candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 
  
  Members of our Email team have connected with our customer to assist with troubleshooting and addressing their concerns. As part of these efforts, they have been successful in helping to escalate a ticket to ********* for their investigation and resolution. 
  
  As more information is shared with our office by our customer, we are communicating this updated information directly to our Advanced Technical Support team for their awareness and resolution.  
  
  Our office remains available to our customer and is working to resolve their concerns to their satisfaction as quickly as possible. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 03/15/2024

  Unfortunately, after 19 days of interruption to our services, there is still no resolution in sight. Godaddy has just reported escalating this issue to ********* at the end of week 3; this was requested on week 1. I am now at risk to lose a large business opportunity due to interruptions in our services. Additionally, we have multiple marketing events scheduled in the next month, beginning tomorrow. I do not not know if we will actually receive the referrals generated from those events or be able to respond timely due to the interruption in services.

  The situation needs to be resolved and a substantial refund is owed for the services that were paid for in full that were not received, the revenue that was lost due to an outage that extended far beyond what was reasonable, and the aggravation it caused. Additionally, substantial retraining needs to be held for the Godaddy team as a whole. 

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy jacked up my price 34% from $982.72 and renewed me without my consent at this new price. When I asked to switch to month-to-month, they claimed they will have to delete my website to do it, which is punishing customers for not wanting to pay their outrageous prices.

  

  Business Response

  Date: 03/05/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 31, 2022, our customer purchased a Webhosting Plus plan for one month during a call to GoDaddy's ************* Team. This plan was subsequently renewed monthly, most recently on January 20, 2023.
  On February 11, 2023, they contacted our care team and renewed their hosting plan for one year after receiving a one-time promotional discount. 
  
  On February 18, 2024, an email notification regarding the upcoming renewal of their hosting plan was sent to our customer.
  Subsequently, on February 28, 2024, per our customer's account preferences, ********************** automatically renewed the plan in question in good faith to honor agreements with them.
  
  On March 4, 2024, they contacted our care team to request that their most recent renewal be converted to a month-to-month renewal and the difference be refunded; no resolution was reached on this call. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office connected with our customer and removed and refunded the twelve-month renewal from their hosting plan, converting it to a month-to-month plan. We also added a month to their hosting plan at no cost. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a small consulting business and placed my website on GoDaddy hosting on February 1, 2024. My customer number is *********. As a small business start-up, I handled everything on my own. I am solely the owner and operator of the small business. I was referred to Godaddy by ****** for hosting my website. My issue is that on Thursday, February 29th 2024 my client paid me via my website ( godaddy ) a total of $3100.00 I am under a contractual agreement to pay my client civil penalty fees of $1500 the following day Friday March 1, 2024. My client paid the $3100.00 between 9:30am - 11:30am Thursday the Feb 29th via thru the website. Godaddy then informed me 7:24pm Thursday that they needed some information before they could send the payment thru but had already taken out a geneorous fee of $76.00 for themselves but telling me to send over my bankstatments, how long i been in business, my social media, explain how i reach out for business & how much will i make monthly. I was floored. i got out of bed and forwarded them all info and answered all questions. Today Monday March 4th I am ruined. Godaddy informed me that I will not be allowed to accept payments on their site and that if I want my client money returned they will charge me another fee for that. I am a small business and they have ruined me. Godaddy practice should be to tell me what the criteria is for me to accept payments before hosting my website and leading my blindly into business failure. I am ruined thanks to godaddy practices and looking to have my website hosted elsewhere. I would want all of my clients moneys returned with out any fees and me to be reimbursed to be able to find another company to host my website. The attorney general and banking etc etc will be hearing from me as well!! This practice of godaddy's is not good practice for small business owner such as myself. This is just a legal robbery without a gun hidden behind texts and emails and horrible customer service.

  

  Business Response

  Date: 03/05/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.  
  Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
  On March 4, 2024, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the help article found at: ********************************************************************************************************.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers concerns, the transaction fees specified by our customer are non-refundable.  Our customer must make other arrangements to address their financial concerns with their customer, independent of **********************. 
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refund of $16.52 should have been credited to my credit card on 04/19/2021.I deleted my old credit card today, as of 03/03/2024, because it was closed long ago.Today, when I asked a representative to send me a refund check in the mail over text messages to issue the refund, he denied it because it had been more than 3 years, which is not true.GoDaddy needs to send me a refund check for $16.52 to my address in their system immediately.Thanks, and all the best.

  

  Business Response

  Date: 03/07/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 18, 2021, our customer purchased Website Security for one quarter.
  On April 19, 2021, our customer called our Care support team to refund the purchase. The refund resulted in an in-store credit.
  On March 3, 2024, our customer contacted our Care support to have the in-store credit reversed back to their payment method.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On March 5, 2024, our office submitted a request for a check to be sent to our customer. We have connected with our customer and provided them with this information.                                                                                                
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:03/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a GoDaddy account which has 2FA enabled. This means in order to access the account I have to get the code they text me with and input it into GoDaddy.com. When I tried to login recently they sent a code through text message to my phone. However, the text is not getting delivered to me. I called GoDaddy and they immediately blamed the issue on my wireless carrier. My wireless carrier has no record of any blocks in place and they said they don't block short codes. When I told GoDaddy to investigate this and authenticate my account in an alternative way they gave me no solution other than to cancel 2FA which involves me submitting my driver's license. I do not feel comfortable giving this company my driver's license especially since I've had problems with them selling my personal data. But more importantly the issue is that they aren't sending me a text message with the code in order to access my account. They refuse to do anything about this other than to direct me to submit my driver license to cancel 2FA. I do not want to cancel 2FA I want to access my account since I have payment methods stored and domains needing to be renewed.They are holding my account hostage unless I give them my driver's license. Even though it's their own problem, documented widely about their text message codes not getting delivered. When I called them they even admitted that they had problems with their server sending these codes so people can authenticate and access their accounts.I would like them to investigate why I don't get their code and how I can login to my account. They can easily authenticate me in other ways but refuse to because they want people's driver licenses to cancel 2FA authentication.

  

  Business Response

  Date: 03/06/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  Our customer enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security.  Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration, but we cannot remove the two-factor authentication without going through the proper identification process.
  We have confirmed with our technical team that the codes were successfully delivered to our customers phone number. We recommend that our customer works with their wireless carrier to identify the issue, or they can continue with our account recovery process which can be found here: *****************************************************************************************************************;
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/06/2024

  This is a GoDaddy technical issue that they refuse to acknowledge. My wireless carrier confirmed no one sent a text message. All my text messages come through fine from other services. This is simply an issue with GoDaddy being able to deliver messages to me. I believe this is a scam to get people to hand over their license information. ********************** will need to authenticate my account another way. Its not my problem GoDaddy cant send me a text. In fact its a widely known issue others experience as well.

  

  Business Response

  Date: 03/07/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.GoDaddy has well-established procedures in place for ensuring that only a verified account owner regains access to their account(s). Furthermore, GoDaddy does not sell customers personal information. For more information about the data we collect, the ways we use that data, and the ways in which customers can control our ability to collect it, please visit ***********************************************.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ********
  Office of the *** GoDaddy

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I signed up with GoDaddy. On 11/16/2022 I was billed from GoDaddy On 11/25/2022 I contacted GoDaddy to cancel services and get a refund. They issued full refund and "canceled" services. Atleast I was told they canceled services.In November of 2023 I got billed from GoDaddy. I tried contacting them and first was told I needed to be in front of a computer because my phone number was now a different phone number than the one I originally signed up with.I tried contacting them again to be on hold for 27 minutes and received no help. I contacted them again by phone a text to be told to refer to their refund policy. As I tried to explain that I should never have been charged in November or 2023 I was meet with hostile attitude. I explained I canceled services over a year prior in 2022. They told me to refer to thier refund policy. I kept trying to explain that GoDaddy already issued a refund in 2022 and I was on the phone with them then in 2022 to get that refund and cancel all services. Apparently to the best of my understanding they just kept my card on file and charged it again one year later in 2023. Even know they refunded me and I never paid for services in 2022. They kept that account active only to bill me one year later. They never took my card off file like I was told in 2022. They never closed my account like I was told in 2022. Even know they issued a full refund which my bank statements show. I feel like I was lied and cheated by GoDaddy. Now they are UNWILLING to refund the charge from November 2023. Even know I canceled my services in November or 2022 and a full refund was issued. It seems very clear a mistake was made on thier end and they are not willing to accept that. I've never felt so mistreated by a company and quite honestly I feel like they stole from me and have been trained to do the same to others based on how they acted during the call.

  

  Business Response

  Date: 03/06/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 15, 2021, via online transaction, our customer registered a domain name for a two-year term and purchased an Email Essentials plan for a one-year term.
  
  On November 15, 2022, per our customer's account preferences, ********************** automatically renewed the email plan in good faith to honor agreements with our customer.  On November 23, 2022, our customer contacted our Care team to request a refund for the email plan renewal transaction. The service was canceled, and our customer received a full refund per **********************'s Refund Policy at ***************************************************/refund-policy.
  
  On October 16, and November 10, 2023, GoDaddy sent email notices to our customer to inform them that their domain would be automatically renewed upon expiration unless action was taken.  GoDaddy provides its customers with full control over renewal preferences.  They may, at any time, log into their account and modify those preferences.  On November 16, 2023, per our customer's account preferences, ********************** automatically renewed our customer's domain name for a two-year term.  
  
  On March 1, 2024, our customer contacted our Care team to request a refund for the domain name renewal transaction.  They were informed the transaction was ************* eligibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers billing frustration, the domain name renewal transaction is well ************* eligibility.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Websites + Marketing Commerce Renewal auto-renewal was processed on 2/25/24 in the amount of ****** for one year. I downgraded the plan to the Websites + Marketing Basic 3 days later on 2/28/24 for one year and requested a refund of the difference, which was refused. However, the customer service representative said that they could cancel my entire website, issue a refund and re-enroll me in the plan that I downgraded to for 3-years or 5-years with a rebuild fee or I could rebuild it myself! That is absolutely ridiculous. It's a money-grab and they denied my request for a one-year plan with the rebuild fee. Clearly, if they could cancel, re-enroll and rebuild, they could have just refunded the difference, but were trying to use the situation as an opportunity to get more money from me right now. Now, I'm paying for a service for 362 days that I'm not using and don't need or want.

  

  Business Response

  Date: 03/04/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 25, 2024, our customers Websites + Marketing Commerce (***) auto renewed per their account preferences for one year.
  On February 28, 2024, our customer downgraded their W+M Commerce to Basic. Since this was done after the renewal, there was not an automatic refund submitted.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused our customer and have submitted a partial refund.                                                                                      
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new complaint since my original one (#********) was closed. Although GoDaddy is standing on the grounds of its rules and documents. They have further exasperated the situation by instructing me that I never closed the account and that it needed to be done by me rather than by one of their representatives as I originally thought. So, with one of their representatives assisting me I closed my account. Now I received the attached email that they have removed the program that was originally billed. To further upset the matter, they state that no refund can be issued if an account is closed. So, the bottom line is I am paying for a program that not only I did not request but now cannot even use or get a refund because of their catch-22 rules. I see they have a lot of unresolved complaints so I would be happy to share this matter with the press of the consumer protection agency. Under no circumstances should this complaint be listed as just closed without listing as a dissatisfied client unless I receive my full refund.

  

  Business Response

  Date: 03/08/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  While we empathize with our customer's billing frustration, we stand by our previous response to BBB Complaint #********.
  
  When a customer chooses to close a ********************** account, all associated information will be deleted, and they are no longer eligible for any refunds which may have been permitted per our Refund Policy.  This is further discussed in the Help article at **************************************************************
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 03/08/2024

  GoDaddys response is correct in its position. However, the account was closed after I first requested a refund and it was refused. At that time GoDaddy advised me that my account was never closed by them and I had to close it myself. During a telephone call with their representative he walked me through the process to close my account. He never informed me that by closing my account not only would I loose my opportunity to file for a refund but the program they billed me for would be automatically deleted. Under the circumstances it appears their procedures are set up to ensure they can cheat their customers and actually guide thr cudtomrr to take actions so the customer would have no rights and lose the purchase that started the matter. I think if the BBB can not resolve this matter to my satisfaction by providing a full refund for to returned  software package I will find it necessary to file a complaint with the consumer affairs agency. This is clearly a fraudulent action with the full intent of cheating the consumer. 

  

  Business Response

  Date: 03/12/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous responses.  During multiple contacts with our Care team, our customer had been informed that due to the chargeback they initiated with their financial provider, GoDaddy would not be able to provide the requested refund.   
  
  Furthermore, during the account closure process our customer completed, they were properly informed any available refunds would no longer be eligible.  As such, GoDaddy is unable to provide the requested refund.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/13/2024

  Their response still is holding to their normal policies and do not address the special circumstances of my complain, especially since I followed their directions and now, they are not even delivering the product they billed me for since I closed my account as directed by them when I was trying to cancel the order and receive a credit to for the product.  They are apparently using all their procedures to cheat customers out of their money.  They tell their customers what they need to do and then tell them that they cannot get a credit for the funds because the account is closed and then they removed the product paid for in the first place. 

  This is nothing short of fraudulent billing practices and needs to be reported to the authorities and possibly the press.  What other actions can the BBB do to assist me in my quest for satisfaction and a full refund?  I definitely want the entire story of my situation listed against GoDaddy on the BBB files and presented to anyone who is looking up the company's rating with the BBB.

  It appears no matter what the facts are in my case their policy is to never refund any funds.