Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,664 total complaints in the last 3 years.
- 699 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain which is mca.pro for a client. my order ID is **********. post purchase the domain did not show up on my account. i called support and asked them about it, the support executive tells me i did something wrong to buy the domain, so tells me to wait for 48 hours which i do. then i had another domain which i wanted to buy from godaddy, the domain was bbb.pro, i want to use it for a client, for an online consulting marketplace for building better businesses. as a consultant. i called customer support and asked him if I could buy it, he said yes, charged my card for 4.17 and said it would be in my account by the end of the day. but it isn't. Now i call customer support they are non-responsive and i also see that the domain is marked as available to buy on the website, which is wrong.please also see that the domains was sold twice which is a huge fraud. same unique product can not be sold twice.
Business Response
Date: 06/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 2 and June 3, 2024, our customer purchased domain name registrations for the two domain names they specified, each for a one-year term.
They contacted our Care team multiple times on June 3, 2024 as the domain names had not appeared in their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The domain names specified by our customer (premium .TOP domains) are not supported by GoDaddy. The domain names should not have been available for registration with GoDaddy, which has since been resolved. We regret any inconvenience this may have caused.
On June 5, 2024, full refunds were provided to our customer for the two failed domain name registration transactions, and they were sent separate email notifications.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
************
Office of the ***** GoDaddyInitial Complaint
Date:06/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a domain name the auto renewal After two years. Even though it was canceled two years ago when I purchased the domain name. Fast forward two years Godaddy renewed My domain for two more years. I called to cancel explaining that this was canceled in 2022. Then I was told I was too late to cancel. But I can buy the domain again for additional 21 dollars.It is very misleading and unclear why I am not entitled to a refundBusiness Response
Date: 06/03/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 4, 2022, our customer purchased a new domain registration for a 2-year term via an online transaction. Per their account preferences, the domain automatically renewed for another 2-year term on May 5, 2024. Email notifications for the renewal were sent to our customers email address on file within their account both prior to and after the renewal.
Also on May 5, 2024, our customer contacted our Care team to discuss the renewal transaction, however the call disconnected before any action was taken.
On May 29, 2024, our customer contacted Care and got assistance with the cancellation of the domain. They were subsequently advised that the domain was no longer refundable, in accordance with our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a gesture of Goodwill, our office has processed a full refund of the recent renewal. Our customer can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:06/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of a sudden most of spam and phishing emails I receive are from a users whoms domain is hosted by godaddy. After several complaints to their abuse department that they stop, they do nothing but send more complicated forms for me fill out. As if they have no control of contect their users send out or can stop it. Another issue is that sending a request to unsubcribe many times just make the problem worst. If the avenue doesn't stop these emails, next will be a FTC.gov complaint.Business Response
Date: 06/06/2024
Thank you for the opportunity to address the complainant's concerns.
GoDaddy has been fighting phishing, botnet, malware, and other forms of abuse for more than *************************************************** place to help prevent and mitigate such attacks. Specifically, our team utilizes advanced technologies and collaborates with security companies and independent experts, law enforcement and other government agencies, and industry working groups to combat this type of abuse. Our Universal Terms of Service precludes customers from using our services for phishing, malware, and related abuse and gives us broad discretion for taking action.
RESOLUTION:
Our office empathizes with the complainant and has directed them to our Report Abuse Form so our team can review the email addresses in question.
The complainant does not appear to be using an email product purchased from GoDaddy, but we have shared information with them to help them combat unwanted emails.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 06/07/2024
I sent many complaint to their abuse department and they answered one. I did check and a few of the sites sending spam were hosted by godaddy. So they are not with clean hands. Next complaint will be to FTC.govBusiness Response
Date: 06/10/2024
Thank you for the opportunity to address the complainants additional concerns.
The team that reviews the submissions to our Report Abuse Form will not respond to the submitters in most cases. Occasionally, they will respond to request additional information. If they do not take action it is because the submission is deemed to not be in violation of our Terms of Service, or we do not host the email. Our office attempted to gather example email addresses to review from the complainant, but we have not been successful.
Furthermore, if a website is hosted with GoDaddy, it does not always mean that the email is hosted by GoDaddy too. It is possible to have a website hosted with GoDaddy, but have email hosted by another provider.
We encourage the complainant to utilize the spam and message filtering options that their email host provides for them.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy insists on services you don't need when you call for help. They make you pay more by convincing you you always need another product. They repeatedly bill for services that can't be used on your account. I transferred my website to another registrar and GoDaddy autocharged my card for an SSL certificate, when I didn't have a domain with them, it had been transferred months before. They have refused refund multiple times. Because of the constant issues I've had with GoDaddy, I attempted to transfer my email service to ********* from Godaddy and Godaddy was not helpful and told me I would have to delete anything, and to not have to do that, i would have to pay their "migration" team to even be able to save my email. I requested half of the two year email plan to be refunded as there was another year left on one address. GoDaddy told me it would take 7 days to migrate my email with them and they did this just to get me to renew the plan so i didn't lose my saved data. The expiration date on one of the email addresses was yesterday (tuesday), and I tried to migrate all of this monday, and here it is wednesday, i email was shut off for a day, and i can't even get them to address the issues i'm having. i saved our chat log from 3 days. I spent hours with these people. The chat log is attached..Business Response
Date: 06/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 29, 2023, our customer registered a domain name with Full Privacy and Protection (FDPP) for a two-year term via online transaction. This purchase included a Websites+Marketing (W+M) Premium Free Trial for a one-month term and a ********* 365 (M365) Email Essentials plan for a one-year term.
On June 25, 2023, they purchased Hosting Economy Linux cPanel with an *** for a one-year term.
On June 27, 2023, they canceled the Hosting. The *** was left active within their account.
On April 27, 2024, per their account preferences, ********************** automatically renewed the *** in good faith to honor agreements with them. Before the renewal, we emailed notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 28, 2024, they contacted our *********** via online chat and were correctly advised the *** refund was outside of our Refund Policy, found at: ***************************************************/refund-policy
Later that day, they initiated another online chat where they were appropriately advised on how to move their M365 to *********.
On May 30, 2024, our customer logged into their online account and deleted all their products.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our refund policy, our office has provided a refund of the ***. In the future, all refunds will be processed per our Refund Policy.
The domain is available for use at any ********* provider.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go-Daddy phone service charge me for a service they did not provide under account #*********. That is not right for them to charge my account for a service that was never put in to place,Business Response
Date: 06/03/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer uses Smartline, which provides users with a second phone number for their business. Smartline is gradually being replaced by Conversations, and in October of 2023, our customer was sold a new Conversations plan intended to take the place of their Smartline. Unfortunately, the Conversations plan was never activated, and our customer was billed for both products simultaneously each month.
At this time, our customers Smartline account is in good standing, and the Conversations plan was canceled in March.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has provided our customer with a refund for each of the monthly Conversations renewals as a gesture of Goodwill. They can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have submitted a formal request for reimbursement in light of an unauthorized deduction of $165 from my account. While the party in question initially acknowledged the need for a refund, regrettably, they failed to honor their commitment. In my subsequent communication seeking resolution, I was informed that an additional waiting period of 5-7 business days would be required. This situation has left me deeply disappointed, as I have been a loyal patron for an extended duration without encountering such treatment. I am hopeful that someone with the necessary authority will be able to provide me with the assistance I seek.Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 21, 2023, our customer purchased Website Security for a one-year term in an online transaction.
On May 21, 2024, per our customer's account preferences, ********************** automatically renewed the Website Security in good faith to honor agreements with them.
On May 29, 2024, our customer contacted our Care support team regarding their request for a refund of the Website Security that renewed on May 21, 2024. Our Care support representative assisted with the cancellation of the Website Security and a full refund back to our customers original payment method. Our representative advised our customer their financial institution should credit the refund back to the original payment method within 5 to 7 days.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customers refund was processed during the time our representative assisted them, once the refund was processed back to their financial institution GoDaddy no longer has control of the funds. The processing of refunds at financial institutions can typically take 5 to 7 days to credit funds back to a customers account.
We empathize with our customer and encourage them to connect with their financial institution regarding the status of that refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This all started on 04/29/2024, I contacted Go Daddy LLC and was introduced to ****, we discussed my needs and agreed on a price , and I ordered a website, email, Domain and Credit card services(payment portal) First of all this company is very hard to contact anyone that can take care of a problem(s) they answer the phone, but put on hold a lot, and the person you are talking with is nice but has no intention of getting to the problem(s) they just say they are working on it, My website was built with word press, I tried to add products to the website and it kept crashing on the back in of the website, the wordpress programing was not done correctly, also there are Plugins that are not working (correctly or at all) I cannot get any answers from anyone what is being done, I also paid for ********* services which provides adding products in the correct category they have have had all of these tickets with no communication at all on when this will be done if at all. I really feel like My project is not important now that they got paid. I would not recommend GoDaddy LLC to anyone, Their customer service is terrible and do not communicate at all. And if they do it's just to tell you the same thing. "They are Working on it" with no timeline and certainly no discussion on what they have doneBusiness Response
Date: 05/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 15, 2021, our customer purchased the domain name in question for a two-year term.
On January 16, 20, and 27, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Account management and renewal of domains is solely a customer responsibility; our customer agreed to this when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.
We respectfully decline our customers request for replacement of the domain name. Our customer had until March 27, 2023, to renew the domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyBusiness Response
Date: 06/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.On April 29, 2024, our customer purchased *********************** **************** for a one-year term. This service enlists GoDaddys ************** Services team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
Marketing Services is a monthly service which gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer spoke with a member of our website design team. After discussing what our customer wished to accomplish with their site and realizing that many of their wants would be out of our scope of support, our team provided our customer with a full refund and cancelation of the product. Our customer indicated they were satisfied with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy was contacted to issue a SSL certificate for a ********* Server. Godaddy's website states this is supported here ************************************************************************, and ***** provides instructions here: ****************************************************************************************************************************************************************************************************************** However, this calls out a "Deluxe" certificate that is no longer available. As such I reached out on Chat before purchase asking if it was still available and explicitly called out the need to support ***** Vpro, **** I was assured the certificate in question would support Vpro. However upon receipt it does not contain the required text field - Per ***** - It must also contain an ********* unique OID (2.16.840.1.113741.1.2.3). This renders the certificate useless, and at the same time requires quite a bit of time debugging after they assured the cert would work for this. Upon contacting Godaddy, the 1st representative had no idea what I was talking about. I asked for a supervisor. Waited 25 minutes on hold to get a 2nd representative who had no idea what I was talking about. The person chatted with SSL support, and sent a Email which also has nothing to do with a *** certificate then hung up after costing 1 hour of my time. Included is 1. The "Helpful" information they sent me 2. Chat showing they stated they supported this When combined with the links above it clearly does not resolve the issue. Exporting the Certificate Policies X509v3 Certificate Policies: Policy: 2.16.840.1.114413.1.7.23.1 CPS: ****************************************************** Policy: 2.23.140.1.2.1 which does not match the required policy (2.16.840.1.113741.1.2.3).So they claimed they supported something, then had no clue how to deliver. Instead of trying to resolve they hung up.Business Response
Date: 05/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 28, 2024, our customer purchased a Standard Secure Socket Layer Certificate (SSL) for a three-year term via an online transaction. On that same day, our customer contacted our Care Team for support with installing his SSL. Unfortunately, the product purchased was not the correct certificate needed for our customers website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and regret to hear of their experience. Our records indicate they were able to reach a member of our Care Staff and they have been provided with a refund for the product in question. We respectfully decline their request for compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My LLC did a free trial of the godaddy phone services and cancelled it within a day. Attached is the screen shot of my confirmation that the subscription was set to expire on May 26th. Had I not cancelled it, it was to auto renew. On May 26th, we were billed anyway for the full subscription price. (Also attached). I contacted customer service to have it corrected because I saw online that they had NOT followed the subscription cancellation request. However they told me they would not reverse the charge because it had been over 48 hours since the charge had occurred. (Also attached). Their return policy should not matter when the charge that occurred was not supposed to occur in the first place. I explained this and was told that in my cancellation email I should have seen that it was set to auto renew which literally contradicts itself in its own if it were even true, however we received no such email.Business Response
Date: 05/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 19, 2024, our customer established a ***** free trial of GoDaddys Conversations service. Conversations provides our customers with a second phone line that they can use for their business.
On the morning of May 26, 2024, the trial plan automatically renewed for a month, and on the evening of May 28, 2024, our customer contacted our ************* team seeking a refund. During their interaction with Care, they were properly advised that they were outside the 48-hour refund policy and not eligible for a refund.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a gesture of Goodwill, our office has provided a full refund to our customer. They can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 06/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, as the company has issued a refund. They did not take ownership for the fact that I had proof that I had requested the service be cancelled which is concerning because shows that they are knowingly defrauding customers who purchase free trials through their app, however will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I've been customer for ********************** going on it seems like forever and really within few years ago I quit using my domain but now this year they charged me for my domain of $19.99 on Jan 27. There has been PLENTY of times I've been putting in my request to get a refund and I wanted to shut ALL my accounts down they claim I have. I really don't know what big issue is, they rather just steal a persons money and refuse refund me. It wouldn't be a big deal If it was through my bank but its through paypal and Paypal rather me call something and every time I do they are talking about giving me refund and they make me wait this such and such time and and I even fill out this form with GoDaddy and its taking me no where. Really you should refund me and give me extra for dealing with your poor customer serviceBusiness Response
Date: 05/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 27, 2024, per our customers account preferences, ********************** automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to the renewal transaction, including on December 27, 2023 and January 21, 2024, informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
Following the renewal transaction, our customer contacted our ************* team to request a refund. The domain name was cancelled per our customers request; however, a refund was not properly processed.
A full refund was submitted on April 24, 2024 to In-Store Credit, available for future GoDaddy purchases or renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was unsuccessful in connecting with our customer to discuss their concerns. The $19.99 has since been refunded to the PayPal account associated with the renewal transaction as desired by our customer.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddy
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