Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,664 total complaints in the last 3 years.
- 696 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/25/2024, godaddy.com auto renewed a 2-yr contract for total amount of $44.34. On 5/17/2024, I realized that my contract was renewed to my surprise. So I contacted godaddy.com to cancel the renewal and refund the charge. They had me fill out a renewal cancellation request form; however, about a week later, the request was denied citing company policy. They won't even prorate the charge: two weeks into the 2-yr contract, and I acted promptly in good faith to cancel the renewal. If not the whole refund, they should at least prorate it. I feel godaddy.com's practice is predatory. Here is the link to my online request for refund with the company: *******************************************************************************************
Business Response
Date: 06/15/2024
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 24, 2022, our customer registered the domain name in question for a two-year term in an online transaction.
On April 25, 2024, per our customers account preferences, ********************** automatically renewed the domain name in question in good faith to honor agreements with our customer.?********************** sent renewal notices prior to expiration, including on March 25, 2024, and April 19, 2024, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.? Account management is a customer responsibility.
On May 17, 2024, our customer contacted our *********** to request a refund. During this interaction, our staff properly informed them the transaction in question was outside of GoDaddys refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly advised the transaction in question is outside of GoDaddys refund policy, which we have included here: ****************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** | GoDaddyInitial Complaint
Date:06/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 5, 2024, I attempted to purchase Tripbound.com through GoDaddy auctions. I set my highest autobid at $410.00, and the auction ended with my bid at $400.00. Please see the attached file called Screenshot (a screenshot of the GoDaddy Auctions application) that shows that I won the auction, with the auction closed at $400.00.In spite of having won the auction according to the GoDaddy Auctions application, GoDaddy apparently reopened the auction and accepted my autobid of $410.00, and then accepted a competitor's bid of $415.00, and I was told that I had lost the auction.GoDaddy will not apologize for its error and blames this on an "interface" issue and on a "misunderstanding." GoDaddy is acting as if this issue isn't its fault, but it is responsible for the functionality of its Auctions application.Please also see the attached article from DomainNameWire that shows that GoDaddy has been having such issues with its Auctions application since at least 2019.Since GoDaddy has acted in bad faith by not fixing the issues with its Auctions application, and since I was not given the opportunity to purchase Tripbound.com despite having won the auction according to the Auctions application, I am requesting compensation in the amount of GoDaddy's valuation of Tripbound.com at $1525.00 minus $400.00 or the auction-win price, or $1125.00. I am also requesting $250.00 in compensation for my time, for a total of $1375.00.Business Response
Date: 06/14/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
From May 28 to June 5, 2024, our customer participated in ********************** Auctions, making multiple bids to acquire the domain name in question. GoDaddy Auctions is a service to help facilitate the buying and selling of currently registered domain names by providing a venue and transaction facilitation process.
Unfortunately, they were not the high bidder at the time this auction ended, and an outbid notification was sent to them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand that the screen capture of the GoDaddy Auctions account interface our customer has provided appears to indicate that they were the highest bidder at the time of its capture. Shortly after that screen capture was taken, they were outbid, and the auction ended.
As the winner of the auction has already completed the purchase of the domain, we cannot reverse their acquisition, and respectfully decline our customers request for the domain and compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the ***** GoDaddyCustomer Answer
Date: 06/14/2024
BBB:
This response from GoDaddy is misleading.
As the screenshot from the GoDaddy auctions app shows, the auction ended with me as the highest bidder for Tripbound.com. The app would not have shown the auction as ended if it had not actually ended. And, it would not list me as the highest bidder had I not submitted the winning bid. Then, GoDaddy reopened the auction after it had closed. The result of this was an increase in profits for GoDaddy.
GoDaddys response gives the impression that my app screen changed after GoDaddy reopened the auction, but this is not the case. My screen remained the same, showing that the auction was closed with me having the highest bid.
GoDaddy wrote in its response, Unfortunately,they were not the high bidder at the time this auction ended, and an outbid notification was sent to them. Even if GoDaddy sent an email, I did not notice it, and its auctions app should still work as expected.
GoDaddy has said that I agreed to its terms, but this is vague and unhelpful.
I reasonably expected for GoDaddy to actually close the auction for Tripbound.com when time ran out. This is how auctions work. GoDaddy did not uphold its end of the deal, and it reopened the auction after I had won it in order to earn higher profits. And, I lost the opportunity to purchase Tripbound.com as a result.
I still request the same compensation as outlined in my original complaint.
Thank you for reviewing this matter.
Respectfully,
***********************Business Response
Date: 06/18/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our customer did not win the auction in question and were properly advised that they had not.
Consequently, we will not provide the compensation, they have requested.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 06/18/2024
BBB:
GoDaddy's reply is again non-responsive.
It has not apologized that either
1. GoDaddy reopened the auction for Tripbound.com after the auction had already closed with me as the winner, or
2. Its application malfunctioned by showing the auction for Tripbound.com as closed with me as the winner when the auction was still open. (This prevented me from continuing to bid on Tripbound.com, and GoDaddy claims that someone else won the auction.)
Either way, GoDaddy is in the wrong, and this is a poor way to treat customers. ********************** owes me an apology and compensation for reasons I have already outlined.
Thank you,
***********************
Initial Complaint
Date:06/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order Number: ********** Product Quantity Term Price .PH Domain Registration riitmcdohgov.ph 1 Domain 1 Year $109.99 Professional Email Individual 1 User 1 Period $23.88 Subtotal:$133.87 Tax:$6.69 Total:$140.56 I purchased this after being advised that I can cancel and get a refund within 30 days.I cancelled and no refund was processed. When I called and spoke to the agent, she said it is 5 days only. I am demanding a full refund.Business Response
Date: 06/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 23, 2024, our customer registered a domain name for a one-year term via online transaction. This transaction included the purchase of a Professional Email plan for a one-year term.
On June 5, 2024, our customer canceled the domain name and the Professional Email plan through their online portal.
Later that day, our customer contacted our *********** via online chat and was correctly advised by our staff that the domain name refund was outside of our Refund Policy, found at: *****************************************************************
On June 8, 2024, a chargeback was initiated by our customer's financial institution regarding this transaction. This chargeback resulted in a refund being issued to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our customer's concerns are resolved as they have received their refund via the chargeback process. If they need further assistance, we recommend they contact their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************
Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I tried to log in to my Godaddy email account. It greeted me with a message: Your browser is a bit unusual... Alright, so I tried another browser. No luck. I tried another computer. No luck. I had to use my phones cellular data to connect. The error appears to be "Too many requests". This clearly shows my IP address is being limited, yet the service won't do anything about it. The support agent I talked to literally didn't even remove the quotation marks from their responses. I can no longer log into GoDaddy on my home network, which means I cannot do anything.Business Response
Date: 06/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On August 21, 2023, our customer-initiated five free trials of **********************'s ********* 365 Email Essentials plans, each for a one-year term.
Based on the information provided, our customer has a local issue with their desktop computer's internet connection.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We recommend they attempt to turn off any third-party software that could interfere with their internet connection, such as Norton Anti-virus, McAfee, or similar products. We recommend they contact their local IT technician if this does not work.
While GoDaddy is committed to helping all customers to the best of our ability, we must do so within our agreed and stated scope of support. We understand technical issues with websites can be frustrating; however, boundaries need to exist regarding where and how we can assist our customers. **********************'s Statement of Support ********* 365 may be reviewed online at *************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:06/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our K-12 Public School District holds 2 accounts with **********************, one of which is tax exempt. On April 26th I emailed GoDaddy, per the instructions online, in order to establish tax exempt status on the second account. After not receiving a response, I emailed again on April 30th. A week later I still had not received a response by email so I called GoDaddy customer service and was told that I would first have to renew the *** subscription online, then submit our sales tax exemption information in order to be refunded the amount of the sales tax. On May 5th I renewed the product via our account online and our credit card was charged the full amount (including sales tax) on May 8th. Since I did not see a credit in the amount of the sales tax, I once again emailed our tax exempt information on May 9th. I did not get a response so I emailed again on May 22nd and May 29th, then spoke to different customer service representative, ******, over the phone on May 29th. ****** advised me to email him our tax exempt information and he would be sure it went through the correct avenues. He also said he would be in touch within a few day to a week. I have not heard back from him despite multiple attempts to contact him via email. I am requesting a refund of $12.00, which is the amount of the sales tax charged.Business Response
Date: 06/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between April 2024, and May 2024, our customer contacted our *********** to submit documentation needed to instate their Tax-Exempt status with GoDaddy. These requests are handled on a first-come first-serve basis.
As with all service providers, GoDaddy had unexpected increases in volume for this type of request, which led to a delay in our processing times.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. Their request has been expedited and we have applied their Tax-Exempt status to their GoDaddy account. A refund for the sales tax associated with the transaction in question has been issued to their original payment method. We ask that our customer please allow 5-7 business days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ******************** for over 12 years. This year at a 4 year renewal . Unbeknown to me, Godaddy accounting (based overseas ) charges my expired card for twice the amount for renewal. My bank flagged the transaction and did not allow it through.I phoned Godaddy, immediately trying to resolve the issue. It seems that all Godaddy calls end up in ******. Two weeks of phone calls, getting bad information, saying a "Lead", that I think meant supervisor or Manager will call me back, within 24 hours, that they never did. Happened twice. Finally I got through Godaddy , mainland, spoke to "****" who was not helpful, waited for supervisor and the supervisor ****** said , I can pay the higher rate plus $20.00 penalty or go away! Great customer service? (This call took 47 minutes). After 2 weeks of spending over 100 minutes , it seems that Godaddy is more interested in confiscating my domain name and perhaps re-selling it than keeping a long term customer. My hope is someone in authority at Godaddy looks into the degeneration of customer service at ********************.Business Response
Date: 06/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 13, 2016, our customer purchased a domain name for a four-year term via a phone call with our Care Team.
On May 8, 2020, our customer renewed the domain for a four-year term via a phone call with our Care Team
On May 14, 2024, per our customer's account preferences, ********************** automatically renewed the domain for a four-year term in a good faith effort to honor its agreements with them.
On May 27, 2024, a chargeback was initiated by our customer's financial institution regarding this most recent renewal. This chargeback withdrew the payment made to GoDaddy.
On June 4, 2024, our customer contacted our Care Team to request a billing adjustment for the most recent domain renewal. During this interaction, they were correctly advised regarding the chargeback resolution process and timeframe.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Should our customer wish to restore their domain, we encourage them to contact their financial institution and request that the pending chargeback be withdrawn. Once the chargeback is withdrawn, we can restore the domain at no additional cost.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************** is letting several companies send spam messages to my business, despite me following their processes for reporting spam. We have received several messages from vendors that send us messages that resembles official government correspondence (such as ***.gov). ********************** does very little to investigate the complaints. To date, we have received spam from domains such as fedfiling.com, govbooks-online.com, etc. The name of the person that owns these domains is based in *******. He opens an array of domains and looks through public databases (such as ***.gov) to spam businesses with official looking email. Although we report these using **********************s abuse process, they never investigate and make the reporting processes very difficult. We are absolutely sick of receiving mail from this person. However, ********************** is allowing spammers to use their platform to harass businesses.Business Response
Date: 06/11/2024
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor have we entered into any agreements with them.
GoDaddy takes spam and phishing complaints seriously. While the domains govbooks-login.com and fedfiling.com are registered with GoDaddy,we are not the host of their websites nor their email. The domain govbooks-login.com points to Wix hosting, and the email records for fedfiling.com point to *********.
The complainant may wish to contact Wix and ********* directly to see if they have policies in place to address their concerns. As a courtesy, we have located the following abuse reporting locations for these providers:
Wix: *************************
*********: *********************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a premium package through GoDaddy to rebuild my website for $4K. I was promised a professional website by people not AI in 4-6 wks & 6 mo of marketing. A web sales acct exec promised to build a temp site in the interim. 3.5 mo later, there is no new website & no temp website either. I can't launch my business. The drafts were done by AI, copied & pasted, didn't reflect my business & didn't make sense. I was never told of a finite # of revisions. My issue of the actual design of the site has consistently NOT been addressed. It took 2 weeks to get an appointment, which lasted 30. I was told my comments would be addressed by the next meeting., but most were not. Then I received emails telling me the next meeting would be where the site gets published. Nope. Throughout this process, the marketing campaign began. I started seeing ridiculous adds that were embarrassing & did not reflect my business. Unfortunately, there was still no temporary website and therefore nothing to promote, which yielded zero interest except for the one I edited. I said to stop the marketing services since they only for 6 months and 3.5 mo had already been wasted. I reached out by email to Godaddy many times, with no resolution. Today, someone from the web services team said the design phase is completed and they are handing me over to marketing. He said they did multiple revisions and they are done. But I don't have an acceptable website that I can publish. He said they would not be speaking to me anymore and that changes needed to be submitted through marketing. This would again lead to a marketing campaign I can't use & further loss of income. My launch was time sensitive but now the school year is over and I will have to wait until September. At this point, I don't know if it's worth it to start from scratch elsewhere or have Godaddy web design finish the job(which it seems they aren't willing to do). I hope nobody else goes through this process through Godaddy.Business Response
Date: 06/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 28, 2024, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddy's?WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
This purchase also included GoDaddy's ********* Services Premium for a six-month term, giving our customer access to on-demand maintenance and updates to allow them to improve their website as needed.
From February 28 to June 12, 2024, our Website and ********* Teams attempted to work with our customer to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 12, 2024, a member of our WDS Management team contacted our customer to discuss their experience. As a gesture of goodwill, our WDS Management team provided an additional three-months of their ********* Services Premium plan.
Our WDS Management team will continue working with our customer to come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:06/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem: Can't get my domain name transferred from GoDaddy to SiteGround. I keep on getting the run around. My new domain host has me initiate the dns settings, it seems all right on their end. Then GoDaddy sends emails saying the transfer has been denied.We really just need someone at GoDaddy who knows what they are doing.These are our attempt dates.5/9/2024 Sissy did not have email anymore from Rackspace, which GoDaddy pointed to.So then Sissy created an email with GoDaddy and their ********* Exchange interface. But that did't work. Sissy needed ******************* to operate for her business. She had to resort to a gmail account to continue working.5/10/24 - 5/20/24 on about 5/10/24, **** witnessed that his sister ***** was on the phone with GoDaddy for over 2 hours just trying to get some email to communicate with GoDaddy.****, *****'s brother, then gave up on working with GoDaddy.***** then continued trying to deal with GoDaddy, spending many hours on the phone with them.It was a nightmare for her.5/20/24 apx Sissy resorted to contacting Apple iCloud to handle her email *******************, but GoDaddy did not succeed in getting the forward process to iCloud in motion.Somewhere around 5/29/2024, GoDaddy billed Sissy over $800 on her credit card registered with them, without *****'s permission. They said they would refund it, but ***** never received confirmation.On 6/4/24, **** visited his sister *****. She was still on the phone with GoDaddy! **** entered the dns code to transfer the domain, got an EPS code to allow for the transfer, and so everything seemed to be going fine. But then GoDaddy sends ***** an email saying that the transfer had been denied. Then, Sissy had to remove a privacy setting. That was done on 6/5/24, then GoDaddy sent another EPP code. that new EPP code was entered, and SiteGround seemed to think that everything was in place. But ***** gets another email saying transfer was denied.Business Response
Date: 06/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;
On July 30, 2018, our customer purchased *********************** Full Domain Privacy and Protection via a phone call with our Care Team.
Full Domain Privacy and Protection is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against high-risk domain changes, cancellations, expirations, or the transfer of a domain name.
This service requires a domain registrant to verify their identity using a One-Time Password sent via email to the domain registrant on file. More information about Full Domain Privacy and Protection can be found here: ***********************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The domain in question is currently locked and unavailable to transfer. To transfer the domain, our customer must remove the Full Domain Privacy and Protection add-on service. Instructions on how to remove domain protection can be found here: **************************************************************************************;
Once this process is completed, our customer will be able to complete their domain transfer to another registrar.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 06/07/2024
i have spoken to Godaddy over ****************************************** to do this. I do not care to speak with them again. Their customer service is deplorable.Business Response
Date: 06/11/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response.
The domain in question is currently locked and unavailable to transfer. To transfer the domain, our customer must remove the Full Domain Privacy and Protection add-on service. Instructions on how to remove domain protection can be found here: ********************************************************************************
Once this process is complete, our customer can transfer their domain to another registrar.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy wiped my entire website, which wasn't expiring until September, because of some ridiculous $275 extortion-looking fee they kept trying to hit me with in May that I refused.Business Response
Date: 06/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 10, 2023, our customer enrolled in a one-month trial of **********************'s Websites + Marketing (W+M) via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website. They also transferred their domain name registration from another registrar to GoDaddy, which expires September 18, 2024.
That same day, they manually renewed their W+M plan via an online transaction for one year.
On May 17, 2024, per their account preferences, we did not automatically renew the W+M in good faith to honor our agreements. We sent renewal notices before and after expiration, advising that the W+M was at risk of being canceled unless additional action was taken, as account management is a customer responsibility.
On June 4, 2024, our customer logged into their online account at ********************** and manually deleted their W+M from their account. They then confirmed the deletion via an email confirmation request sent to the email on file.
Later that day, they contacted our *********** via online chat to inquire about the W+M renewal notices they were receiving. Our staff appropriately advised the renewal notices were for the W+M that they purchased on May 10, 2023, and that the September 18, 2024, date was for their domain name expiration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We recommend that our customer contact our *********** to repurchase the W+M plan and pay the $60 restore fee to get their website live again.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddy
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