Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,600 total complaints in the last 3 years.
671 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid top dollar for my website to be renewed, over 500 dollars every year. I do not sell anything or market products from my web page. They were charging me for multiple services I was using and had asked several times to remove. They told me after renewing my web site "someone snuck in during the renewal process and bought the websites address." Now in order to get my websites address back they want me to make a bid on my website address (*****************) which I had just paid to have renewed. They said they had told me this would happen if I didn't do the renewal process correctly. They said they had contacted me via email however I never had 1 single email from them from my websites email address. They told me they sent the messages to a Gmail account. Well my Gmail account is set up to not receive emails. All emails go through my website *********************** and there was no emails from go daddy. They never tried a secondary form of contact. It's clear that they are out for profit. They told me they know who owns the website address and it's private information. I asked if I could ask them for it back and they said they are the only ones who can do that and they demanded 500 dollars plus 125 for a "broker fee" when asked to speak to a manager the *** said he was the manager and there was no one higher than him.
Business Response
Date: 06/17/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************

On April 4, 2021, our customer acquired the domain in question via a backorder. Domain Backorders are a service that helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration.
The domain in question renewed within our customers account for one-year terms on February 22, 2022, March 25, 2023, and again on February 29, 2024.

Between February 22, and March 6, 2025, per our customer's account preferences, ********************** attempted to automatically renew the domain in question six separate times in good faith to honor agreements with our customer. However, their financial institution declined payment each time. GoDaddy also sent multiple notices after expiration informing our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customers responsibility.

As no action was taken, the domain name in question followed the normal expiration lifecycle and was subsequently canceled from our customers account on April 4, 2025. The domain has since been acquired by another party.

For more information about what happens to domain names when they expire, our customer may wish to review the following ********************** Help article:

*******************************************************************************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we understand our customers frustration regarding the loss of the domain name, we are unable to return the domain name to them at this time.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:06/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a domain on godaddy.com yesterday. Upon purchase, it asked if I wanted to create a temporary website until the final one is built...of course. I then created my ****** workspace account with business email, and went back to update the email that the prebuilt website contact us form goes to and I can't figure it out. i reached out for help and the ***** ***** proceeds to tell me that my trial period has ended and I have to pay to update it. What is it, a one day trial? He then tries to sell me on the website builder which also requires payment....all for a simple email update. I am having my website professionally built and it is not ready yet. I simply want the email updated. Why would I buy for more paid services if this is the support I get? Please read the attached convo thread with Pawan and the Sup. Note that I had to ask for a supervisor 3x.......3 friggin times.....This "customer support" is beyond terrible. Almost an hour to update a simple website.
Business Response
Date: 06/17/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;

Our records indicate our customer purchased a domain name with Full Domain Protection on June 10, 2025, for a three-year term. With this purchase, they received access to our temporary website builder, which allows customers to create a simple placeholder site while their permanent website is being developed.

During a chat session on June 11, 2025, our customer requested assistance with updating the email address for their website's contact form. We acknowledge there was initial confusion when our representative incorrectly informed the customer that their trial had expired and an upgrade would be required. After escalating to a supervisor, the email address was successfully updated without requiring any additional purchase.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We sincerely regret the misinformation provided and the frustration this caused our customer. This interaction did not meet the high standards of service we aim to provide.

Our office has thoroughly reviewed this case and has taken steps to ensure our support team is properly trained on the features included with domain purchases. Our customer's requested change has been completed at no additional cost, as it should have been at their initial request.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had fraud on my account and told ********************** I did not want to renew. They renewed my websites + marketing standard $276.88 and ********* 365 Secure Business Profession $239.88. They also charged me for a domain renewal $43.98 and Privacy and Protection $39.98. I saw the charges on my credit card statement and immediately called them. I have paperwork that says "refund policy allows for refund with 30 days...". They have refunded the Privacy and Protection $39.98 but denied refunding the other significant costs. They now say it has to be within 7 days.
Business Response
Date: 06/17/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On May 22, 2017, our customer purchased a domain with Private Registration (later called Full Domain Privacy and Protection or ***), along with a two-year Websites + Marketing (W+M) Standard plan, via phone. The transaction included a one-year free trial of M365 Email Essentials, which our customer upgraded to Business Professional during the same call.

Between May 22, 2018 and May 23, 2024, these services have been renewed by our customer manually as well as automatically in accordance with their account settings. On May 22 and May 23, 2025, per our customers account settings, ********************** automatically renewed the services in question in good faith to honor agreements with them.

On June 7, 2025, they entered their account and disabled their automatic renewal settings. They also contacted our *********** regarding the renewals and were correctly informed the renewals were not eligible for a refund in accordance with our Refund Policy.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On June 9, 2025, an escalated ticket was reviewed by GoDaddy's Refund Escalation Team. While a majority of the refund requests were declined, our customer was granted a refund for the *** renewal. Our customer may wish to review our Refund Policy located below for their convenience.

***************************************************/refund-policy

This office has also reviewed our customer's request for an exception to our Refund Policy and respectfully declines their request.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 06/17/2025
The invoice I received said I had 30 days to cancel and I did within less than a week. I have no interest in keeping their product as I have had several bad threats that are directly tied to Go Daddy operations. I want a full refund because as I told them I have NO INTEREST in keeping their product.
Business Response
Date: 06/18/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our initial response. While past renewal confirmations may have listed refund terms for specific products and services at the time of renewal, this isn't something that we list in our current order confirmations. Instead, we provide a link with each order confirmation to our Refund Policy located at *****************************************************************

That said, if our customer has additional information or documentation they would like us to consider, they may email it to us at *********************************************** and we would be happy to review.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

******
Office of the CEO GoDaddy
Customer Answer
Date: 06/19/2025
These people are crooks who try to take advantage of old people. They are liars and steal from innocent people. I can't believe they would have any rating higher than an F. They are an F in my book and I will share how I feel about their poor business practices with anyone who will listen...absolute thieves.
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around early June 2025, I contacted GoDaddy to request a refund for a product I had not used at all since purchase. I understood that I was past the standard refund window, but I was still hopeful that GoDaddy might offer an exception or partial credit.During one of my support interactions, a GoDaddy agent specifically advised me to delete the product from my account and sent me a link to do so. I followed their instruction, believing this was part of the refund process and said to wait for 90 minutes for the refund.After I deleted the product, I was told by another agent that the product could not be reinstated and that I was still ineligible for a refund. Despite several follow-ups and four internal support tickets (including acknowledgment that I was misguided by a GoDaddy representative), I have been left with no resolution.
Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On April 21, 2025, our customer purchased Websites + Marketing (W+M) for a one-year term in an online transaction. W+M is a proprietary, do-it-yourself template-based product used to construct a website.

Between June 2, and June 10, 2025, our customer engaged our Care support team regarding a refund of the transaction in question.

GoDaddy understands that a refund request that is outside of policy is sometimes warranted. If an Out of Policy Refund Request (OOPR) is submitted, the concerns of our customer are reviewed and given due consideration by a dedicated team. In this case it was determined that an exemption to our Refund Policy was not warranted, and our customers request was declined. *********************** refund policy can be viewed here ****************************************************************************;

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer, we respectfully decline their request for a refund.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 06/18/2025
Thank you for your previous response regarding my refund request. I fully understand that Im no longer eligible for a refund under your terms, and I respect that decision.

However, Id like to clarify that during my initial communication with one of your support agents, I was instructed to delete the product as part of the refund process. I followed this instruction in good faith, believing it was necessary to complete the refund. Now that the refund has been declined, I kindly ask for your assistance in restoring the deleted product or providing an alternative solution, as I had no intention of permanently losing access to the service.

Thank you for your understanding and support.
Business Response
Date: 06/23/2025
Thank you for the opportunity to address our customers additional concerns.

We appreciate our customers additional clarification, and have added a Websites + Marketing (W+M) plan to our customers account for a one-year term at no cost. If our customer chooses to keep this plan they will need to associate a payment method and manage its renewal when the term ends.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paying GoDaddy customer and contacted support on June 10, 2025, regarding a ********* 365 login issue tied to my domain `***.com`. The error message I received was:AADSTS50107: The requested federation realm object 'sso/:godaddy:/*/*/*.com' does not exist.I followed every troubleshooting step their support team suggested, including clearing cookies, cache, using incognito mode, and switching browsers. With a technical background, I could tell this was a backend ********************************* issue, but no one at GoDaddy would escalate or treat the issue with the urgency it required. Over the course of several days, multiple representatives dismissed it as a front-end or DNS issue.When I called again and pushed for real answers, the representative finally contacted their tech team, who confirmed this is a known issue and that I was correct in identifying it. Despite this, the representative raised his voice at me and belittled me on the phone. I was told I had until tomorrow to cancel before the subscription renewed and that no refund or assistance would be offered.This issue has been ongoing for a month and still remains unresolved. As a customer, I feel ignored and disrespected. I am requesting that GoDaddy escalate this to a ********* 365/Azure AD specialist and take accountability for how poorly the situation has been handled. Again, this issue has not been resolved. Thank you.
Business Response
Date: 06/12/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On May 3, 2025, our customer purchased a Websites + Marketing Basic for a one-year term. This purchase included a one-year free trial of a ********* 365 (M365) Email Essentials plan.

On June 9, 2025, our customer purchased a M365 Email Essentials plan for a one-month term for a second email address.

That same day, they contacted our *********** to troubleshoot login errors they were experiencing. GoDaddy's technical support staff worked diligently to resolve all technical issues our customer experienced, and a case was created for our Advanced Technical Support team to troubleshoot further. Our staff advised that these cases can take ***** business hours to resolve.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On June 11, 2025, our Advanced Technical Support team responded to our customer, advising that their concerns have been corrected. If our customer is still experiencing these login errors, they can reply to that email to reopen their case.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February of 2025 GODADDY automatically renewed my account with them without prior notification. The fee was $300.36. In March I cancelled the account. The account has been closed since March. I have been attempting to get GODADDY to reimburse me the difference based on one month of listing on their site. It comes to $275.33. They are insistent that no refund will be offered. They are keeping the full $300.36 for a service they allowed me to cancel after one month but are keep the full years payment.
Business Response
Date: 06/13/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On February 12, 2020, our customer purchased a domain name and Websites + Marketing (W+M) for one-year terms each. W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.

GoDaddy continued to renew our customers domain and W+M according to their account preferences to honor agreements with them.

On February 12, 2025, our customers W+M auto-renewed according to their account preferences.

On February 13, 2025, our customers domain auto-renewed according to their account preferences.

Between March 11, and March 12, 2025, our customer contacted our Care support to address the recent ********. During those interactions our customer was properly informed that the renewals they were referring to were not refund eligible.

GoDaddy gives its customers complete control over billing and renewal preferences. ****************** is a customer responsibility. Our customer may find the following articles helpful.

Turn off auto-renew: *****************************************************************

Refund policy: *****************************************************************

On April 18, 2025, chargebacks were initiated by our customer's financial institution regarding the most recent auto-renewals. These chargebacks withdrew the payments made to GoDaddy.?

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Until the chargebacks are resolved by our customer's financial institution, we are unable to provide goodwill gestures in a state of financial loss.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 06/18/2025
I have never been notified of GODADDY renewal in advance before they automatically renewed the account. Once I realized I canceled the account, which to this day is non-existent. They had refunded approximately $46.00 that was a security fee but not the balance from the approximately $300.00 for the web site. I will admit a month had gone by before I realized the account was activated. I accept I should be charged for at least that month, not for a whole year for something they removed. If there was a no refund policy they should have told me when I called to cancel. I would have left the site open.
My bank originally gave me a credit after GODADDY received their money...Then GODADDY put the bill back out again...and I was charged again.
Why am I being charged for a full year of service when the account was cancelled after one month. They should have emailed me or contacted me alerting me of their renewal going into effect. This is not fair for people who have financial constraints, business closing or going out of business. This one-sided way of taking money and keeping it doesn't seem right or fair to me.
Business Response
Date: 06/23/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our original response.  It can typically take 90 days or more for a financial institution to fully resolve and release a chargeback. Until the chargebacks are resolved by our customer's financial institution, we are unable to address goodwill gestures in a state of financial loss.

GoDaddy sends email notifications informing customers their products will renew according to their account preferences unless additional action is taken. ****************** is a customer responsibility.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:06/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of issue: 6/10/25 I have been a loyal GoDaddy (and former MediaTemple) customer for over 10 years. Recently, multiple websites on my account were deleted without my authorization. I made repeated calls to support, was told to wait or upsold unrelated services, and was ultimately charged over $500 for a recovery that failed. No data was restored and no refund was offered. Support has refused to escalate my case. I am seeking a full refund and an explanation of why this occurred.List affected domains: main domain:****************** subdomains:*************** ************************ 15+ more
Business Response
Date: 06/10/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In July 2024, our customer purchased a Maximum Linux Hosting plan on a monthly billing cycle. Per their selected account preferences, ********************** automatically renewed the hosting plan each month in accordance with our agreement, most recently on February 28, 2025.
On March 5, 2025, GoDaddy issued a renewal notice informing our customer that their hosting product would renew as scheduled. On March 10, 2025, our customer, or someone with access to their account, logged in and deleted the hosting plan before its scheduled renewal.
On March 20, 2025, they contacted our Care Team by phone regarding a missing website. During the call, our representative explained the status of the hosting account and offered a restore service, contingent upon the availability of the site content.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's situation, the hosting plan is no longer restorable, and GoDaddy no longer has the associated website files. We strongly recommend maintaining local backups of all website content to prevent data loss in the future.
As a courtesy, we have issued a refund for the restoration fee. Please allow 35 business days for the refund to be processed, depending on their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a GoDaddy customer for nearly 11 yearsour domain (@***************) was registered through GoDaddy years ago, and we also purchased all of our Emails through them. In October 2024, to save on rising rates, GoDaddy sold us a block of new email accounts for over $11,000. At no point did GoDaddys sales representative inform us that purchasing these new accounts would forfeit refunds on our existing subscriptions. As a result, we ended up with roughly 20 unwanted email accountsand thousands in non-refundable chargeswhich we reluctantly accepted by disabling all auto-renewals.Then, on May 25, 2025, GoDaddy charged us an additional $4,591.68 for 28 more email accountsbringing our total to 89 (42 unused, empty email accounts now)when only 47 are in use. The new 28 emails sat unused for two weeks before we even noticed the charge to our company card. Under GoDaddys policy, customers have only seven days to request a refund; when we called on June 9, 2025, twice, for an out-of-policy refund, both agents denied our request and refused escalation to a manager. GoDaddy also denied our request for store ********* the past year alone, GoDaddy has billed us roughly $18,000 for email accounts for our 35 employees and contractorsbringing our eleven-year total to nearly $100,000 on domain and email services. We feel completely helpless: GoDaddy charged our credit card thousands of dollars without our informed consent, and we have no recourse other than to write off unused accounts. Please help us find a fair resolution and restore the trust built over eleven years. Thank you for your time.
Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

On May 25, 2025, our customer manually subscribed to twenty-five ********* 365 Secure Business Professional email plans via the GoDaddy website, each for one year. As part of this transaction, they also renewed seven ********* 365 Email Essential plans for one year.

On June 6, 2025, they contacted our ************* Team via online chat to request a refund for these transactions. At this time, they were advised correctly that, according to GoDaddy's Refund Policy, ********* M365 products are only refundable during the first seven days after purchase.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our customer has been correctly advised per **********************'s Refund Policy, which can be found at this link: ***************************************************/refund-policy

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 3rd I find a charge of ****** cents in my account for a payment I DID NOT AGREED on! I do not check my bank accounts every day and just happened to check my business account for insurance purposes and see this charge I call they said my website is e commerce, I DO NOt HAVE NOR ***** to have an e commerce website I do not sell products online my site! Please check:************************** And they went ahead and charged me almost **************************************************************They be charged me twice last year They lied to me about what I was purchasing and they went ahead and drafted money I do NOT authorize nor did I see an email sent to me saying they where going to take that money out! And if they sent it I did not see it
Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On November 20, 2023, our customer purchased a W+M Commerce plan for a one-month term via phone. This plan automatically renewed through January 20, 2024.

On March 2, 2024, during a call to purchase a one-year term, our representative inadvertently canceled the new purchase. GoDaddy immediately added another one-year plan at no charge, but website content wasn't restored as our customer disconnected the call.

On March 18, 2024, we assisted in restoring website content to the new annual plan. Meanwhile, their monthly plan had automatically renewed on March 6 and March 20, 2024.

Between April and September 2024, our customer sought refunds that fell outside our standard refund eligibility window and were respectfully declined.

On March 2, 2025, per our customer's account settings, ********************** automatically renewed the W+M Commerce plan for an additional one-year term in good faith to honor agreements with them.

On June 9, 2025, they contacted our Care Team about the renewal in question, noting they don't sell products or services online. Our ************* team offered to assist our customer with downgrading their plan at the time, however, this offer was not accepted.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While the plan includes eCommerce features, customers are not required to utilize all features of their plan.

If our customer downgrades to a more suitable W+M plan before July 1, 2025, they may email *********************************************** for a partial refund of the difference between plans, as an exception to our Refund Policy.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have used the company GoDaddy for years. We are a 501(c)3 nonprofit organization and the tax should be removed from all of our purchases. We spoked to the company last week and we were told to email them directly at ************************************ We did this on Tue 6/3/2025 4:08 PM as you can see from the attached photo. As of 6/9/25 we have not heard back from the company in any way shape or form. We called GoDaddy today and were on hold for over 35 minutes. We were then told the sales department can only be reached by email and they could not give us a timeline on when we would hear from someone or get this issue resolved. We expressed we needed our account updated ASAP because we get billed numerous times through out the month and we should not be paying sales tax. Over 45 minutes talking in circles and again it was "they can only be reached by email" and there was no one further we could talk to and there was no timeline on when we would hear from someone and get this resolved.
Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Recently, our customer reached out to our *********** to submit the necessary documentation for establishing their Tax-Exempt status with GoDaddy. These requests are processed on a first-come, first-served basis. However, due to an unexpected increase in request volume, our processing times were delayed.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer and appreciate their candid feedback.

Furthermore, we have expedited their request and successfully applied Tax-Exempt status to their GoDaddy account. Additionally, our tax exemption team has reached out to our customer via email with an update on their account status and refunds.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** & **** *****

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