Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,653 total complaints in the last 3 years.
682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I used Godaddy to host a website. Initially they charged me $79 but it has creeped up every year to $168 and they charge me annually. They also charged an additional $35 for a new service- claiming its a monthly fee online, and an annual fee over the phone, bringing the big to $204. They say it's a backward compatibility fee but never approved, requested or wanted such a thing. If they are going to abuse y trust and start caring me dfor whatever they want for h0wever much they want I don't eat them to host my site at all. I would like the $35 returned and a pro-rated portion of the $168 for the remaining yet to be used 10 months returned (about $140), for a total of $174. Their response was that their policy prohibits such after 30 days. However, my policy permits a refund for any wrongly billed or unused services for up to 2 years, just as California law permits. Godaddy added a new service and tried to hide it as a renewal, packaging it along with a renewal with an alleged pre-approved charge.
Business Response
Date: 08/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 2, 2016, our customer purchased Web Hosting Deluxe for a one-year term via online transaction. This product has been renewed annually with the assistance of our Care staff and our customers Automatic Renewal Preferences.
On December 30, 2024, GoDaddy added a limited subscription to PHP Extended Support, at no cost, to allow their content to function without issue. This subscription was renewed in accordance with our customers account settings in conjunction with their Web Hosting Deluxe plan on June 1, 2025.
On July 18, 2025, our customer contacted our *********** to inquire about the renewal and the addition of PHP Extended Support. During these interactions our staff informed them the add-on was included due to their use of an outdated PHP version. Their request for a refund was declined as the transaction is outside of GoDaddys Refund policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we respectfully decline the pro-rated refund request for Web Hosting Deluxe.
If they do not wish to use the add-on, as a gesture of goodwill, we will issue a partial refund after its cancellation. However, it is our customers responsibility to ensure their website content is compatible with current PHP versions. Upon removal, we can be reached at *********************************************** to process the partial refund. Instructions to remove the add-on are here: ******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *.
Office of the CEO - GoDaddy
Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid ****** in April for the website for 2 years. I have been working for months to create this website by myself. I have had a lot of problems with bugs on the website. I called on 6/7/2025 about a problem, and they said there was a bug on the website, and it wasn't fixed. I called back on 6/13/2025 and it was fixed on 6/30/2025. They said it was a bug on the website. I added products to my online store and when you click on the picture to order it a totally different picture shows up. I called on 7/23/2025 and I was on the phone for over an hour and a half trying to get it resolved. They said it was resolved. I went back on the website, and it still isn't fixed. I called back on 7/30/2025 and was on the phone for over 1 hour and 37 mins and they could not fix it. He wanted to sell me website care for ****** a month. I told him I wasn't interested in it. I didn't want to pay any more money for a problem that they are having on their website. He told me maybe I wasn't adding the products right. I watched the video, and I added them correctly, On one of the pictures it has a price of ***** and I didn't put ***** anywhere in the product information. I have no idea where it came from. He told me to delete 10 of my pictures and re add them. That takes a lot of time. While on the phone with him I did delete the picture with the wrong price, and it came back up the same way. They claim that the website is user friendly and it isn't. They told me I only had 30 days to cancel to get my money back and it takes longer than 30 days to set up the site. They also advertise there I would like to get my ****** back.
Business Response
Date: 08/01/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

On April 23, 2025, our customer purchased *********************** Website and Marketing Commerce plan (W+M) for two years during a call with our ************* Team.

From April 23 to July 30, 2025, our customer reached out to our ************* Team several times about different matters. Weve done our best to help with each concern.

Our customer has now asked if they can receive a refund for their W+M plan.

RESOLUTION:
GoDaddy has done its best to uphold our agreements and to honor our terms of service in good faith.

If our customer chooses to cancel their ********************** Website and Marketing Commerce plan, they must first complete the cancellation process by following the instructions provided at this link: . Once the plan is cancelled, the customer should email us at *********************************************** to confirm their cancellation and request the refund. As a one-time courtesy and exception to our Refund Policy, we will provide a pro-rated refund for the time remaining on the plan. This offer is available until August 15, 2025.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Customer Answer
Date: 08/01/2025
I accept the partial refund but the link to cancel the services was not included in the email. I didn't know if I hit accept the if there was a place to ask questions. Could you please include the link to cancel the services? Also will my domain be unlocked so I can use it with another website service? Also I need the privacy settings turned off.
Thank you for your time,
*****
Business Response
Date: 08/13/2025
Dear ***** ****,

My apologies for the omission of the link with instructions to cancel a product in your GoDaddy account. Those instructions can be found at this link: ***********************************************************************************************

If you require additional assistance in real-time, you can also contact our ************* Team: **************************************************

Will look forward to hearing from you.

Regards,

**** M

GoDaddy-Office of the CEO
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a loyal GoDaddy customer for years, using your services across three of my companies and spending tens of thousands of dollars in the process. Unfortunately, despite this long-term relationship, *** repeatedly encountered serious customer service issues. In the past, I've had to escalate concerns through the third parties just to get a resolution. I'm reaching out now in hopes of resolving this situation without needing to take that route again.I attempted to log in to my Outlook email account (hosted by ***********************, only to receive a message stating that my account does not exist. Naturally, I assumed this was a temporary technical issue. However, when I tried logging into my GoDaddy account, I was met with the message: This account no longer ********* this point, Im completely locked out. I cant access my email, and I cant reset my password or retrieve my username because the recovery information is sent to the same email I no longer have access to.When I contacted GoDaddy support, I was told the only way to regain access is by submitting a government-issued photo ID, my passport, signature, date of birth, and full business documentation.While I understand the importance of account security, its deeply concerning to be asked for such sensitive informationespecially when Im still the active owner of the domain and can verify ownership through invoices, billing information, phone number, or backup email and prior access credentials. I was told the issue may stem from a renewal failure, yet I am still paying for the domain, so its unclear why my entire accountincluding emailwas disabled without ********** simply trying to access services Ive paid for, and I have the proper account credentials and proof of ownership to support this.Let me know what can be done to restore access in a secure and reasonable way. However, I will not be providing my photo I.D or any of my business documentation to GoDaddy.
Business Response
Date: 08/04/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

According to our records, our customers email addresses are fully operational, and their main GoDaddy account is not locked or restricted. In order to fully understand our customers concerns, we would like to find a time to speak with them via phone.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On August 4, 2025, our office attempted to connect with our customer via phone to discuss their concerns; however, we were unable to reach them and couldnt leave a voicemail. We will remain available to assist them, and they can email us at *********************************************** to schedule a time for us to try calling them back.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Customer Answer
Date: 08/28/2025
- My request:
  Not asking for a password reset (I still know all credentials).
  Simply want the expired email (**********************************************************************************************************************************) reinstated so I can run my business. I am a one person operation... Not some corporation with many decision makers and owners.
- GoDaddys response:
  Refuses to reinstate the email. Not sure why because it would resolve everything.
  Demands I send passport and government ID to a private American company.
  Advised they will not respond further unless I comply, essentially holding my business with a ******.
  They also refuse to speak to me on the phone. To this day I haven't physical spoken to anyone on the phone.
- Why this is unacceptable:
  I have paid for domains/services for years thousands annually.
  I can prove ownership through many other means. If they need me to confirm my identity there must be other ways then sending passport.
  Forcing government ID creates serious privacy and data breach risks. I am not willing to take this risk in today's environment.
  Withholding services I already paid for unless I give passport is unethical.
- Impact:
  Locked out of finances, orders, website, and even my GoDaddy account.
  My small business and livelihood are being held hostage. Creating massive stress which has made me sick.
- Resolution I want:
  Reinstate my email (which Im willing to pay for) ? issue resolved.
  OR, refund for all domains/services I cannot access and I guess I have you start my company over again.
Business Response
Date: 08/29/2025
Thank you for the opportunity to address our customers additional concerns.

Since our customers original complaint, they have provided additional information, and it appears our customer has multiple ********************** accounts. Based on this new information, we were able to locate the account in question and have been corresponding with our customer via email.

They have been repeatedly advised that the GoDaddy account in question, as well as the domain name contained within, are both active and in good standing. They are unable to access the account because the email address on file was recently deleted for non-payment.

GoDaddy has an established and vetted process in place to assist our customers who need to update the email address on file and regain access to their account. We have repeatedly advised our customer to follow the process, as well as offering to expedite their request. Once they have regained access to their account, they can repurchase the email plan and recreate their email address.
To date, they have refused to follow the process.

We encourage them to visit **************** and follow the steps to create a ticket with our Account Recovery Team.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** ****

Office of the CEO GoDaddy
Customer Answer
Date: 09/02/2025
Thank you for your response to my complaint. However, I must reject it on the following grounds:

A) **********************************start="262" data-end="265"> GoDaddy has admitted in writing to the BBB that I have multiple accounts, and that those accounts have been located and verified. This confirms GoDaddy already recognizes me as the rightful owner. Demanding my passport and government ID is therefore excessive and unnecessary.
B) *****************************start="572" data-end="575"> I do not dispute ownership. I have consistently paid for domains and services with my personal and business credit cards for years. I still know my passwords and credentials. The only issue is one expired email, which I am simply asking to have reinstated so I can regain access to services I have already paid for.

C) Contradiction in ***************start="924" data-end="927"> GoDaddy states my accounts are active and in good standing, yet insists I must submit a passport through a third-party site (****************, which is owned by GoDaddy). If my ownership is already verified, why is my most private identification being demanded? This contradiction is unacceptable.

D) Consumer Rights and ****************start="1262" data-end="1265"> In todays climate of constant data breaches, requiring small business owners to hand over passports to a private **************** is a serious privacy concern. I can prove ownership with payment records, invoices, tax forms, and company registration documents. These should be more than sufficient.

Final ****************start="1585" data-end="1588"> GoDaddys refusal to reinstate an expired email a service I am willing to pay for while simultaneously confirming my verified ownership amounts to holding my business operations hostage.
I request one of two resolutions:

Reinstate my expired email so I may continue business.
Refund the money I have paid for domains and services that GoDaddy refuses to let me access.
Respectfully,

****** *******
Owner & Sole Operator of The Local Boom, Bare Skin Bar, and DistriBoom
Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My website is not functioning properly and the customer service is both rude, constantly interrupted by AI, and not even close to resolving the issue.
Business Response
Date: 07/30/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

Our customer has been utilizing Websites + Marketing, GoDaddys proprietary, do-it-yourself, template-based platform designed to help users build and manage their websites independently.

On July 30, 2025, they contacted our Care Team via chat to troubleshoot a shipping-related issue. During the interaction, our representative requested a screenshot to better understand and replicate the issue described. Our customer exited the chat session before the screenshot was provided, and as a result, we were unable to proceed with further troubleshooting.

As this is a self-service platform, GoDaddy offers a comprehensive library of training articles to support customers in building their websites. Instructions and resources can be found here: *************************************************************************************************************************************;

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We appreciate our customer's candid feedback about our service levels.

To support their continued success, our 24/7 Customer Support team remains available via chat and phone to provide technical assistance. Contact information and instructions can be found here: ********************************************************; We encourage them to reconnect with our team when ready, so we can further assist with any ongoing website issues.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

****
Office of the CEO - GoDaddy
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to use their services for payment processing, but after the first transaction, admittedly was kind of large they asked for documentation of authorization which I submitted everything they asked for Im arepair shop. The claim was from Silver rock for auto repair. ****************** Go Daddy wanted me to present them with a contract from ********** , which it doesnt work like that the customer has the contract, not me, but I had everything down to an authorization number as proof they closed my account put my money on hold and now to refund it theyre still charging me processing fees of over $200 but they did absolutely nothing to process the money.
Business Response
Date: 07/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which enables them to accept online and in-person payments from their customers within secure and safe transactions.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers GDP account was flagged for review by our Verification Team, and payouts were disabled until they received the necessary documents to complete the verification process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GDP is being utilized. After our verification team reviewed our customers GDP account, they were informed that GDP could not provide them with services due to risk factors.
Our GoDaddy Payments Team has responded to our customer. We understand our customer's frustration regarding this matter, and we acknowledge that this is a difficult situation, with options that are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddy
Customer Answer
Date: 07/31/2025
I read over the terms and I asked for a specific section and subsection that outlines even if payments are returned and account is closed after zero payouts you still charge a processing fee. You were supplied with everything requested . If your research was done which it was not obviously , you would know what ********** warranty company is. Im a reputable auto repair shop and they are a repair insurance warranty company . You requested a signed contract between me and ********** which is not possible because it it signed with my customer not me as they can take their car anywhere for repairs. Your customer service need attention and your company is a complete ripoff
Business Response
Date: 08/01/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?
While we empathize with our customers frustration, the fees in question were assessed as a part of processing the refund they requested. These fees were agreed to when our customer signed up to use ********************** Payments. ******************************************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
Customer Answer
Date: 08/04/2025
I asked to view the terms and conditions that the GoDaddy agent referred to as being the notice for said fees, however, when I asked the agent what subsection these fees were discussed in, they got an attitude and could not direct me to where it was located at... and I myself, having skimmed and read what was sent me, I still never saw it noted anywhere in the fine print of their terms and conditions.
Initial Complaint
Date:07/29/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7-17-2025 Godaddy automatically renewed my domain, trihexagonal,org, and changed the nameservers from what was the correct setting for my host since 2017, **************, and my site has been offline since the change.They claim they cannot change it back, though they are the ones who changed it to the wrong nameservers. After speaking to **************** several times to advise them I could not access my account without installing another Operating System.I now have the correct username and password but when I tried to log in to fix their mistake, it wanted me to verify I am me with a call to my old phone number I have not had for ********** they want me to send them a picture ID, which I do not have and they are holding my domain hostage with my only alternative being to dispute the charge for domain renewal and breaking my site. So the domain will not be registered to anyone, cannot be purchased for 90 days and someone else is very likely to buy it out from under me given the chance while my site will have been offline since July 17, 2025.All I need or want done is for them to: 1. Fix what they broke by changing the nameservers back to what they have been since 2017 and were before they broke my domain by changing it to point siomewhere other than my host, ************** Or 2 Let me get into my account using my username and password, sans jumping through hoops to fix what they broke so I can get my site back online, fire godday and have ************** handle my ****** from now on.
Business Response
Date: 08/01/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 26, 2017, our customer registered a domain name for a one-year term through an online transaction, without the assistance of GoDaddy representatives. They subsequently manually renewed the domain each year via their online account, with the most recent renewal occurring on April 10, 2021. At that time, they opted into automatic renewal.
Per their selected account preferences, ********************** attempted to process the automatic renewal on July 16, 2025. Unfortunately, the payment was unsuccessful, and the domain has since expired and is currently parked, pending renewal.
Our customer has contacted our Care Team multiple times but has not been able to validate their account. During each interaction, they were appropriately informed that to regain access, they must submit a request through **************** and work with our Account Recovery Team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customers frustration and strongly encourage them to proceed with the account recovery process via **************** to resolve their access concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddy
Customer Answer
Date: 08/02/2025
You said:

"Per their selected account preferences, ********************** attempted to process the automatic renewal on July 16, 2025. Unfortunately, the payment was unsuccessful, and the domain has since expired and is currently parked, pending renewal."
Then explain the whois below"
Domain Name: ****************
Registry Domain ID: *************************************
Registrar WHOIS Server: ***********************************
Registrar URL: ***************************************
Updated Date: 2025-08-01T14:33:13Z
Creation Date: 2017-07-17T01:07:13Z
Registry Expiry Date: 2026-07-17T01:07:13Z <--------------------------------------------------------
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: ******************************************************
Registrar Abuse Contact Phone: *************
Y0u changed the nameservers thjat were pointing to ************** and broke my site with your automatic renewal script.
Change it back and we will be done.
You said"

"Our customer has contacted our Care Team multiple times but has not been able to validate their account."

I stated in my letter to the BBB and to your phone *** that I have my correct username and password and believe I have proved that is my account.

Remove 2 factor, which I did not ask for, so I can access my account using the correct username and password.
****** ******
Business Response
Date: 08/05/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

The domain in question has expired due to failed billing and is currently in a parked state. We recommend that our customer initiate the account recovery process through **************** to regain access and resolve any outstanding concerns.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
****
Office of the CEO GoDaddy
Initial Complaint
Date:07/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business GoDaddy was charging me for a hosting package for a website I no longer owed for a few years. I owned the following domain name: "*******************" for several ********* did not know that I no longer owned it since 2022. Unbeknownst to be I was still being charged for the hosting package I had with this website since 2022 through this year 2025. I was able to get a temporary credit through my bank for this year's charge of $203.88 however I am still owed for the previous 3 years. GoDaddy has refused to refund me for the which is why I went through my bank. My bank however is unable to process previous years requests. I would like to have 2024's charge of $203.88 2023's charge of $179.88 &2022's charge of $179.88 refunded to me totaling $563.64 the amount I was charged for a hosting package for a website I no longer had access to. I would like have the option to amend this if the temporary credit through my bank is no longer valid and I end up being charged an extra $203.88. Please let me know if there is any additional information that you need.
Business Response
Date: 08/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 9, 2019, our customer purchased Deluxe Managed WordPress for one year. It has auto-renewed yearly in accordance with our customers account settings.
On July ******, per our customers account ********************************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration,informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time,log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we must decline their request for a refund. The orders are well outside of our refund policy which can be found here: ***************************************************/refund-policy.
Additionally, on July 2, 2025, GoDaddy was informed that our customer has filed a chargeback for two separate orders.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 08/04/2025
The acceptance of those agreements was under the impression that I still owned the website name. As explained in the original complaint, there is no sense for me to pay for a website hosting package when I have no access to the naming rights or website.
Business Response
Date: 08/11/2025
Thank you for the opportunity to address our customers additional concerns.

While we empathize with our customer's frustration, we must stand by our previous response. Account management is a customer's responsibility.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Customer Answer
Date: 08/14/2025
Good day,
The proper response would have been to issue a refund and instead to show that you are not trying to take advantage of people having them pay for a service that they no longer own. This is clearly not the right thing to do to have me pay for absolutely nothing in return. So please issue a refund for the previous years.
Initial Complaint
Date:07/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two domains on Godaddy, and later realized I wanted a third. I asked for a refund on the two domains that I bought and was informed their policy states I can not get a refund, which is fine as I should have been more thorough. In talking with the sales *** I mentioned I wanted a third domain but would only buy through godaddy if they refunded the other two domains. I was told they would refund those two domains if I bought the new domain, so I agreed and bought the third domain. The sales *** then opened a ticket to refund the original two domains, and all seemed good. I then get a response a few weeks later saying my refund denied. I followed up and explained the situation and included a screen shot of my conversation with the sales *** telling me I will receive a refund exception, and they have not responded and just ignored me.
Business Response
Date: 07/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 6, 2025, our customer completed three separate online transactions to register *** domains for a two-year term, without the assistance of a GoDaddy representative. On April 9, 2025, they contacted our Care Team to inquire about registering a fourth *** domain and simultaneously requested refunds for two of the previously registered domains.
During this interaction, our customer was informed that *** domain registrations are non-refundable, in accordance with our Refund Policy, available at ***************************************************/refund-policy. As a courtesy, our representative offered to assist with the submission of an Out-of-Policy Refund Request for consideration by our Refund Team. However, as the policy clearly states that *** domains are non-refundable, the request was declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed the *** domain extension is not eligible for refund. We respectfully decline their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddy
Initial Complaint
Date:07/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a domain name which I cancelled the same day. Order Number: ********** was placed on 7/16/2025 18:14 ET and cancelled on 7/16/2025 20:48 ET. Customer Number: ********. I requested a refund on 7/25/2025 via their CHAT online. I was advised a "ticket" would be opened to request the refund and that an email would be sent with the ticket number. No email was received. No refund issued. The domain name was already cancelled / deleted from the account. The order was only there for 2 hours until I cancelled. No reason not to issue a refund.
Business Response
Date: 07/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 16, 2025, our customer purchased a domain name for a one year term without the assistance of an agent. They canceled the purchase later that same day.
On July 25, 2025, our customer called our Care Staff to request a refund. They were properly advised that an Out of Policy Refund Request form would be submitted to review the refund request, but the agent did not submit the request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. Our goal is to provide the best service in the industry, but sometimes we miss the ***** Although our customers refund request is beyond our Refund Policy, we have provided our customers refund as a one-time courtesy. All refunds moving forward must align with our Refund Policy.
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Customer Answer
Date: 08/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ***********
Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 23rd, I received a renewal notification that my domain would renew for 5 years. I responded to the email (provided) with clear instructions that I had changed the renewal cycle to one year, instead of 5, and to NOT charge the $110.99 - but instead only for one year. Note the email did not have a "Do-NOT reply) tag or anything else, nor did I recieve a notice that the email was not sent/received or that it was going to an unmonitored email) Just prior to sending that email, I had gone into my account and thought I had reset the cycle to one year renewal (screen shot provided of the renewal details at the time, which noted the date that it will renew, and the cost - which was ONE year at $21.99.) I specifically took a screen shot becuase it was suspiciously difficult to change the renewal period. On July 28th, I received notice that the renewal had been made for 5 years at $110.99. I contact GoDaddy, and asked them to refund me for four years of cost and to switch the cycle of renewal at one year. They refused, saying that it couldn't be done without cancelling the domain - which obviously couldn't happen because it would cause my website to go down. They said that the only way the cycle could be changed is if it was manually paid for and the cycle changed at the time of purchase. While on chat with customer service, I went into my account and paid for a year of renewal of the domain. After doing so, they still said they could not refund for the five year charge. They also said that if I switched my domain to another registrar (at this point they've lost my business) that they would not refund me on a prorated basis even after I was not longer using their services. This sounds like a scam, and fraud. I am seeking a refund of the $110.99, as I have already purchased another year of domain registration. DoDaddy has taken no responsibility for not receiving or viewing my email, and the screen shot of my account which clearly shows cost at ONE YEAR.
Business Response
Date: 07/29/2025
Thank you for the opportunity to address our customers' concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On July 27, 2015, our customer registered the domain in question for a five-year term.

On July 28, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy gives its customers complete control over billing and renewal preferences, as account management is a customer's responsibility.

After careful consideration, GoDaddy has discontinued email support. This was done in the hope of delivering a more timely and personalized response. With that said, the bottom of every email sent states, "Please do not reply to this email. Emails sent to this address will not be answered.

On July 28, 2025, they contacted our *********** for a refund and were appropriately advised that the domain would need to be deleted per GoDaddy's Refund Policy, which can be found at: ***************************************************/refund-policy

During this interaction, they renewed the domain for an additional year in an attempt to change the renewal term; however, this would have had to be processed before the original renewal to accomplish changing the auto-renewal term.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We respectfully decline their refund request, as they stated multiple times that they want the domain to remain active. Providing a refund would result in a financial loss for GoDaddy, as we cannot remove the registration term.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy

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