Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several accounts with **********************. One was set to auto-renew that I no longer need. They charged me $95.88 on July 18. I was out sick the entire week, but noticed the charge 7 days (5 business days) later on the 25th. I immediately contracted them asking to reverse the charge and cancel the service. I was told I was outside the 7 day window even though it was day 7 and that they would escalate it. I think received an email on July 28th telling me they would not credit this back. I have attached copies of their refund policy with the policy for this product circled in red on page 6. I have also attached the invoice dated 7/18 and screen shots of the email their customer service person sent to escalate this on the 7/25 after an online chat and their response today (7/28) denying the refund. I did email back asking them to reconsider letting them know that I was inside the 7 day window, but have not yet received a reply.

  

  Business Response

  Date: 08/01/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** . 
  
  On July 18, 2025, per our customers account preferences, ********************** automatically renewed an active email plan in good faith to honor agreements with them. GoDaddy proactively sent a renewal notice to them on June 18, 2025, to inform them that the email plan would automatically renew in accordance with their account settings unless action was taken.
  
  GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  Upon contact with our Care team on July 25, 2025, they were correctly advised the transaction was beyond refund eligibility, per GoDaddy's Refund Policy at ***************************************************/refund-policy.
  
   RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time courtesy and exception to our Refund Policy, we will provide a refund for the transaction in question, provided our customer cancels the email plan by August 7, 2025. Instructions to cancel the service may be found at ***********************************************************************************************************;
  
  Upon cancellation of the service, our customer may notify us at *********************************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
   Kindest regards,
  
   **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ten years ago I purchased a service from Go Daddy for 10 years help for a new website. I am not sure I was told that it would renew automatically. It does not seem to matter to Go Daddy that I never used the service so I already wasted what I paid ********************************** again for the service at today's price of $950. I was notified by email, but it happened to be at a time that I was extremely busy with a project and I did not know there was something so costly until I saw the charge on my credit card. I called GoDaddy and cancelled the service and all my automatic renewals. (My only other GoDaddy charges were for website renewals at less than $50.) GoDaddy did not offer me a refund for a service that was billed full price for 10 years of the future. I tried to get help from GoDaddy. Staff member after staff member told me that the only rule is that if I did not cancel within 30 days of the email notice, it was fair to charge me. I tried to fight through my credit card company. The credit card company eventually sided with GoDaddy that I should have cancelled within 30 days after the email notification. Why is there no way for me to talk to a person with authority at GoDaddy to consider my situation on a personal basis? No staff member would give me information to contact any other person or department. I read GoDaddy's policies and there is no cancellation explanation for a service such as I had. Mine was unique. Why are they not treating it that way? And why no refund when they will refund monthly services for unused months? I just want a refund for unused services. I want to know how a company gets away with automatically renewing something at almost twice the price of the original purchase, and for such a large amount, and after such a long time, without some kind of written agreement from me? I will go to my state Senator about creating a new policy about restricting amounts of automatic renewals with no consent. This is very unjust!

  

  Business Response

  Date: 07/31/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************  
  
  On September 28, 2018, our customer purchased *********************** Website Builder for a 5-year term in a support-assisted transaction. GoDaddy's Website Builder is a proprietary, do-it-yourself, template-based product which our customers can use to construct a website.   
  
  On September 28, 2023, per their account preferences ********************** renewed the Website Builder in question to honor our agreements with our customer.   
  
  On January 23, 2024, our customer contacted our Care support team requesting a refund of the Website Builder in question.  Our customer was correctly informed at that time their Website Builder was no longer refund eligible.  GoDaddys refund policy can be found here:  ***************************************************/refund-policy  
  
  GoDaddy gives customers complete control over billing and renewal preferences. GoDaddy sends out renewal notifications informing customers that their products and services will be renewed per their account preferences unless additional action is taken.  Account management is a customer's responsibility. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with the websites/marketing basic plans. I upgraded paying a very large amount of money to upgrade and sell music merchandise. Instead of upgrading my basic plan, they created a 2nd blank profile and split services (online store, in person POS, etc.) across the 2 different profiles. Case #******** May 17th, 2025: our website was disconnected in error by GoDaddy's Payment Setup Team member, with no explanation or credit for lost services. Calls and emails available and should be on record within the company.July - Multiple calls regarding the above case, unable to access products we are paying for, errors, PAGE NOT FOUND 404, etc. Multiple calls to GoDaddy support with no resolution.

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer has two ********************** Payments accounts.  ********************** Payments allows our customers to process online payments for their business.  According to our records, the account labeled Not In Use can safely be cancelled since its not in use.  If our customer has any difficulty canceling this account, we encourage them to contact our GoDaddy Payments team for assistance. 
  
  Separate from the Payments account, our customer also has Websites+Marketing, which is a do-it-yourself, template-based platform our customers can use to build a website.  Once the unused Payments plan is removed, our customer can associate the remaining Payments plan with the Websites+Marketing plan to take payments online.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customers concerns have been shared with the leadership of GoDaddy Payments for review and handling.  Our customer can expect to hear from them via email within 2-3 business days. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/29/2025

  My problem is not solved, I have contacted the customer care team 5 times to solve this and it resulted in my site being disconnected for over 2 weeks, leaving my page not accessibe. This change was initiated by the GoDaddy support team, and they did not fix or help me.

  I contacted the support teams again, and they DO NOT KNOW HOW to remove the corrupted/blank profile, and my store IS TIED TO THE BLANK profile.  (SEE SCREENSHOTS)

  NOW SUPPORT WANTS TO ERASE MY ENTIRE SITE TO FIX!!! I HAVE TO BUILD IT ALL OVER AGAIN!!! FROM SCRATCH!!! NOT ACCEPTABLE!!! AT ALL!!!

  GODADDY- STOP USING AI TO RESPOND AND READ MY COMPLAINT!!! 

  BBB- My issue is NOT RESOLVED. The merchant threatens to disconnect my services and delete all media/sales.

  

  Business Response

  Date: 08/04/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  Our customer has been corresponding with ****, from our ****************** team.  **** sent our customer an email on July 30, 2025 that addresses all of their additional concerns.  **** offered to cover the cost of a new Websites+Marketing plan and rebuild the site with minimal downtime. 
  
  Additionally, once our customers site was rebuilt, it would sync with the correct GoDaddy Payments account, allowing the unused account to be removed. 
  
  Finally, we are not disconnecting any of our customers services or deleting any of their data or sales history. 
  
  We would encourage our customer to reply to ***** email if they wish to move forward. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a restaurant that's been open for 12 years. we have been processing credit cards the entire time. i signed up with godaddy payments 2 weeks ago. yesterday they suddenly closed my account, reverse all undeposited funds, and even reversed deposited ach deposits from more than 3 days ago. altogether about $6,000. there have been no chargeback attempts from any customer and ******************** refuses to tell me why or speak to me at all.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at *********************************************************;
  
  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person. 
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service. 
  
  We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.   
  
  Further information regarding potential reasons why we may close accounts can be found here at this link:  **********************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** Richards 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 07/29/2025

  While GODADDY may or may not have the right to terminate our account, they do not have the right to withhold funds from valid transactions, or to debit valid funds from my checking account, especially as there has been no claims of fraud, chargebacks, or customer complaints. 

  

  Business Response

  Date: 07/31/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response.   
  
  Our customer may wish to review our Payments & Point of Sale Agreements, which are part of GoDaddy Legal Agreements and Policies found here:  ***************************************************  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for 9 websites on my **** card that are not mine and security found over 70 were charged to me in the past that I do not have.

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address the complainant's concerns.

  GovIS is associated with **********************, which provides reseller solutions to businesses and individuals to sell domain names and various services. **********************, and GoDaddy.com, LLC are entirely separate legal entities with separate Better Business Bureau profiles.

  GoDaddy has not entered into any agreements with the complainant. It appears that this complaint was not intended for GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have been literally scammed!ABSOLUTE SCAMMERS! THEY HAVE LITERALLY STOLE MY 80 AND THERE IS NO CUSTOMER SERVICE. I bought 6 domains from *****. I received an email after an hour or so saying that my products have been removed from my account. I didnt worry, thoughy it would be refunded. It has been around ********************************************************************************* MISSED REQUEST. Yet there is no customer service, it is either automated emails from verifypayment or the people on the phone who say they only help sell products literally they are not customer servers only salesmen. So the option left was these scammy emails where they send automated email. They did not even read my mails proving that there was no request and it was not a void transaction.THEY HAVE LITERALLY STOLE MY 80 AND THERE IS NO CUSTOMER SERVICE! CONFIRMED. It was not void, my bank said there was never a rejected or missed request!My bank said there was never a refund request for ***** and they can see in the history that there has never been a request that was rejected or being missed. My bank approved the first 40 euros refund and if there was another request, they would see it too.I want my money back.Customer number; ************** number ************ HAS BEEN 40 DAYS SINCE THE REFUND WAS SUPPOSED TO BE ISSUED.Thanks!

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 14, 2025, our customer completed 2 transactions. ********************** takes customer security and our commitment to preventing fraud seriously. Our customers transactions were flagged for review by our Verification Team, and an email was sent to the address on file requesting verification of the transactions with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method did authorize the transactions. The purchases were refunded until the transactions could be verified.

  One of the refunds were successful. The other was not because the transaction status was considered a "void" by the processor. A void transaction is a transaction that is canceled before it settles through a consumer's debit or credit card account. When a transaction is voided, it shows up as a pending transaction on the customer's account for a short period of time, while the process is being completed.

  On July 14, 2025, our customer contacted our Care Staff and were directed to follow our Verification Teams directions and a ticket was opened. After a review by the Verification Team, it was determined the account was not eligible for reinstatement and it was permanently closed.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer and encourage them to talk to their bank to locate the funds. They may need to escalate with the bank to get more assistance as this transaction is considered an auth reversal/void.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/25/2025

  I request that you provide the
  ARN (Acquirer Reference Number) and official transaction ID. As long as they are not provided, this act qualifies as a theft under the laws.
  
  
  My bank which is a Major ************* has all the proofs that they are not holding the funds. 
  

  Godaddy is notorious for not following up with refunda abd sending automated generic responses. They do not have a customer service, only salesmen that is my they have nobody to reselve my issue. 
  
  
  If this is not resolved promptly, these response will be used in my official chargeback case with my bank and with my formal complaints with ***** and otherss. 
  
  
  This mail proves my request for direct investigation into this illegal transaction and a proper response with proof.
  
  Godaddy is contradicting itself; How is it possible that the first refund got through if my bank is to blame? 

  My bank does support immediate authorization reversals. ******* is one of the largest and most established banks in ******. According to their policy, when a void is processed and the merchant initiates an authorization reversal, the funds are typically released immediately or within a very short timeframe.
  
  
  Given this, if the reversal was properly initiated on your end, the funds should no longer be held on my account. I kindly request you to verify that the authorization reversal was successfully transmitted by your processor, and to provide confirmation of this.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our previous response. As the transaction never settled and therefore never refunded, GoDaddy has no information to provide other than sharing that the transaction is considered "void" by the processor.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/31/2025

  I have not been refunded. There was no refund request

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $266.99 for GoDaddys Commerce platform to support my small business with online sales. I chose GoDaddy specifically because of its advertised integration with Square POS, which I use to manage inventory and transactions. The product claimed to offer seamless syncing between Square and GoDaddy a core feature I needed. Initially, my inventory synced properly. However, after adding new products in Square, the sync stopped working entirely. I attempted numerous troubleshooting steps: I tried disconnecting and reconnecting the Square integration, deleting/rebuilding inventory, and even using CSV import which failed to pull in critical fields like product images and stock quantities.I opened ticket ******** in March 2025 and submitted detailed screenshots and video documentation. Despite multiple formats, I was told by GoDaddy support that they couldnt open the files. Eventually, the issue was escalated to a supervisor, ***** ********, but I still received no resolution.The last time GoDaddy contacted me was on July 6, only after I followed up myself. I followed up again on July 7 and July 11 with no reply. On July 23, I attempted a final escalation via live chat. The agent reviewed my case and cited notes and internal updates that were never shared with me through any previous follow-up meaning important information had been withheld throughout this ********** date, the sync remains broken, and my case has gone unresolved for months despite repeated follow-ups. Ive lost valuable time and momentum in launching my store.Desired Resolution:A working fix to the sync tool between Square and GoDaddy and a partial refund or store credit, as a major feature I paid for has not worked as advertised.I also request that GoDaddy properly acknowledge my case, share full documentation and status updates, and improve their communication regarding escalated technical issues.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 27, 2025, our customer initiated an online transaction to purchase a Websites + Marketing (W+M) plan for a one-year term, independently, without any assistance from GoDaddy.  Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. 
  From April 3 through July 23, 2025, our customer contacted *********************** ************* Team multiple times, regarding multiple issues, the majority of which have been addressed to the best of our Care Team's abilities.   
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We understand and empathize with our customers frustration. Their most recent concern has been escalated to our Advanced Technical Team, who are actively working to troubleshoot the issue. To help mitigate the impact of the downtime, we have extended their W+M plan by an additional three months at no cost.
  We appreciate their continued patience as we work toward a resolution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a GoDaddy Pro Reseller since 2019 and operate my reseller business under my own platform, ***************, using GoDaddys products (domains, hosting, email, Managed WordPress). Ive had the Pro Managed WordPress plan for years and currently host 8 sites under it.Recently, GoDaddy implemented a mandatory "Coming Soon" wall that auto-enables on new WordPress installs. While the GoDaddy platform allows users to disable it, resellers have no access to remove or bypass it. This prevents us from launching client sites properly and reflects a major platform flaw.Ive contacted support multiple times. They claimed the issue was fixed, but it persists. Ive tested it live with support on the phone. One rep refused to log in to my account and told me to send a screenshot instead. A supervisor muted the call, returned sounding like she was eating, and denied further escalation.Worse, GoDaddy prohibits resellers from pricing domains below $8.99yet sells them for $0.99 on its own site. There are also links within our Managed WordPress dashboard redirecting customers back to ********************** for domain upgrades. This sabotages reseller sales and breaks the white-label experience.This isn't just poor serviceit's consistent, strategic obstruction of reseller functionality, pricing freedom, and customer retention. ********************** is leveraging backend control to prioritize its own profits at our expense.

  

  Business Response

  Date: 07/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On July 23 and 24, 2025, our customer contacted **********************'s ************* Team multiple times to discuss changes they wanted implemented in GoDaddy's Pro-Reseller Plan offering.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We thank our customer for their feedback and will share this with the Product managers for our Pro-Reseller Plan. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 07/30/2025

  GoDaddys templated response completely avoids the actual issues I raised. It is not a resolutionit is a deflection.
  This complaint is not about misunderstanding a policy. This is about active platform sabotage, deceptive practices, and interference with customer relationshipsall while ********************** continues to charge full price for services that no longer function as promised.
  I pay $50/month for the Pro Managed WordPress plan, which allows 25 sites. I currently have 8, but can no longer launch new ones due to a recently added Coming Soon screen that cannot be removed from the reseller dashboard. This block is exclusive to the reseller platform and has no workaround. Ive been a reseller for yearsthis issue only began recently.
  Worse, GoDaddy has added redirect links inside the reseller dashboard that send my customers back to ********************** to upgrade their domainsundercutting me through the very tools I pay for.
  Nothing in the GoDaddy Reseller Agreement allows them to:
  Interfere with site functionality after setup,
  Redirect customers from white-label platforms back to GoDaddy,
  Or deny resellers control over their platform functionality.
  Support is routinely dismissive, rude, and unwilling to escalateviolating the standard of care and partnership resellers are promised. These arent isolated incidents. This is a pattern of obstruction and sabotage.
  I have already filed a formal FTC complaint (Complaint #*********) and will pursue every legal remedy available. If this continues, I will move forward with public exposure and explore class-action optionsbecause I know I am not the only reseller impacted.
  This complaint remains fully unresolved, and I intend to escalate further.

  

  Business Response

  Date: 08/04/2025

  Thank you for the opportunity to address our customers additional concerns.

  
  We stand by our previous response and appreciate our customer's feedback. Furthermore, we are in the process of rolling out updates, partially based on their feedback, to make changes to GoDaddys Reseller plan.

  If our customer is currently on the Pro-Reseller Plan and chooses to cancel, they are eligible for a one-time, pro-rated refund for the unused portion as an exception to our standard Refund Policy. This offer applies only to cancellations initiated before August 20, 2025. For specifics, our Refund Policy can be found at this link: *****************************************************************. Instructions to cancel products can be found at: ***************************************************************************************************. After canceling, the customer can email *********************************************** to accept this offer.

  
  Thank you again for the opportunity to address these concerns.

  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 08/05/2025

  I stand by my response.
  Let me be clearI did not request to cancel my reseller account. I requested that the service I pay for work properly. It still doesnt. I asked GoDaddy to fix the Coming Soon issue that blocks site launches through the reseller dashboard and to credit me for the time this core functionality has been unavailable. That is not unreasonablethat is holding a provider accountable for service disruption.
  Offering a refund only if I cancel is not a resolution. If GoDaddy is acknowledging the platform is broken enough to warrant cancellation and refund, then why not offer a credit for the impacted time to those of us still waiting for the platform to work correctly?
  Additionally, the vague mention of "rolling out updates" is not a clear or direct confirmation that the exact problem I reported is being resolved. AgainI didnt ask for vague statements, refunds, or links. I asked for GoDaddy to fix the core functionality of the service I pay for and credit me appropriately.
  This complaint remains unresolved.

  

  Business Response

  Date: 08/22/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We once again stand by our previous response and appreciate our customer's feedback. Furthermore, we are in the process of rolling out updates, partially based on their feedback, to make changes to GoDaddys Reseller plan.
  
  If our customer is currently on the Pro-Reseller Plan and chooses to cancel, they are eligible for a one-time, pro-rated refund for the unused portion as an exception to our standard Refund Policy. This offer applies only to cancellations initiated before September 15, 2025. For specifics, our Refund Policy can be found at this link: *****************************************************************. Instructions to cancel products can be found at: ***************************************************************************************************. After canceling, the customer can email *********************************************** to accept this offer.
  
  Thank you again for the opportunity to address these concerns.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  
  
  Edit

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24 - website down. Contacted Godaddy; said I need an ***, approximately $200, to get the website back. (paid through 2026.) Requested refund: told no refund possible.5/25 - Contacted Godaddy, real agent. Website too old; advised to cut and paste old website into the new server (and that the *** would most likely not solve the issue.) No refund. Godaddy would transfer old to new server for $900.6/3 - Wrote review on Trustpilot. Godaddy responded that they had sent me an e-mail notification. 7/16 - Attempted to cut and paste old website into new server: old website disappeared. Asked to speak to a supervisor. Supervisor gave window to call (they never did.)7/17 - Called again; asked to speak to a supervisor. Window to call (they never did.) Person I spoke to said my old website would only be available for one month from the date that it crashed. I was never informed of this. If I knew I only had one month, I would have gotten to this task within a month.7/18 - Called again, asked to talk to the supervisor. He told me Godaddy would not refund me through 2026. I said repeatedly that I was not informed that the old website would totally disappear, requiring me to start again from scratch. The supervisor repeatedly stated that 'Godaddy sent you an e-mail in 2022 stating this would happen....'. My argument to all of the 3 AI text beings, and the 5 actual real humans, is that I have consistently been with Godaddy for 20 years. I have paid my bills, and now I have experienced 8 communications (amounting to approximately 12 hours with no results) that have all communicated very different messages that has resulted in no website that I am paying through 2026, plus two months with no website.

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer was utilizing a legacy version of GoDaddys Website Builder platform for their website.  The legacy plan was discontinued in 2021, and their content was moved to the newer Websites+Marketing plan.  The Websites+Marketing plan most recently renewed in July of 2024 for a two-year term, resulting in the next renewal being due in 2026. 
  
  Our records indicate that our customer canceled their Websites+Marketing plan on July 25, 2025.  As a one-time exception to our Refund Policy, we are prepared to issue a pro-rated refund for the unused year. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  In order to issue the refund, we need to speak with our customer.  We have attempted to reach them via phone, but havent been able to connect to-date.  Our customer can email us at *********************************************** to provide a good time for us to try calling again. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the Problem I maintain domain names with GoDaddy. Recently, I deleted a few of my domain ***********, I received my credit card bill from ****************. 7/23/25 On my credit bill, it showed a transaction for $275.88. I immediately called to request why that was on my bill. **************** said I purchased a website. I did not. They also stated I have this website since 2021. I do not and have never had a website with Go Daddy. I have maintained a website with Wix for over 10 years.I did recently delete domain names for GoDaddy. I also main the domain with GoDaddy.Because I did not make this purchase with GoDaddy. I called them up immediately. Was issued a ticket #OOPR112812. Was told I would be sent an email and refunded after 7 days. I got two emails from GoDaddy.The second email said: "Thank you for submitting this request, after reviewing the the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of the website."How can I stop payment when I never knew I was paying for it? I just noticed upon receipt of my credit card bill. I never requested a website. I do maintain domain names with GoDaddy. We are a small nonprofit. We cannot pay for $275.88 that we never authorized.I would like to file a complain against GoDaddy.Thanks.*** ******** Phase2Careers

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On July 12, 2021, our customer purchased ******************* Standard for one year.
  On July 12, 2025, per our customers account ********************************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration,informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time,log into their account and modify those preferences. Account management is a customer responsibility.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We have reached out to our customer and consider this matter resolved.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********