Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer support by phone and after waiting 40 minutes on hold, was told they can't help me. I was directed to email **************************** for support. As soon as i emailed them, i received an automated response telling me that they cannot offer any support through that email and to fill out a form on their website. After filling out and submitting the form, i receive an email telling me they can't help me and to call the number i originally called.Since godaddy customer support is refusing to offer any support for a paying business customer, someone there will need to contact me to resolve the issue i'm having and refund any fees until i'm provided with a working product that i'm paying for.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On October 16, 2024, our customer purchased a one-year subscription to our Websites + Marketing (W+M) plan through an online transaction. W+M is a proprietary, self-service, template-based platform designed to help users create and manage their websites independently.
  On June 9, 2025, they contacted our Care Team for assistance with integrating ****** Analytics into their website. Unfortunately, they were mistakenly referred to an incorrect team during this interaction.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Our office empathizes with our customer and apologizes for any inconvenience they may have experienced.
  To assist them further, we have included the following support article that outlines the steps to add ****** Analytics to a W+M website: ***********************************************************************************; Should they require additional assistance, our Care Team is available 24/7 and can be reached at: *********************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/10/2025

  I followed the steps outlined in godaddy's help page to setup ****** analytics. ****** support also assisted in setting it up to integrate with Godaddy. Godaddy is actively blocking ****** analytics. I contacted support and was directed to a dead email address ******************************* I was then directed to submit a form through the website. I was then informed that the form i submitted cannot be turned into a support ticket because they don't offer support. I was then directed to call godaddy at the same number I was already told doesn't offer support.

  The terms of the agreement have nothing to do with this. The terms of the agreement also state that godaddy is to provide a working product. The product that I am paying for is not working and godaddy is refusing to offer any support to fix their product.

  Godaddy's response is an obvious attempt to ***** any responsibility for their product and amounts to fraud.

  I expect contact from godaddy to resolve this issue. My next steps are to file a complaint with the *** and the Attorney General. 

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and encourage our customer to continue working directly with our Care Team to resolve the technical issues related to their website.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the extremely poor customer service and operational failures I have experienced with GoDaddy POS. To start, your customer support is beyond unacceptable. Every time I reach out, I am met with wait times exceeding one hour, only to be connected to rude and poorly trained representatives who show zero urgency or accountability. It takes weeks to resolve even the most basic technical issues, which is detrimental to any business relying on your point-of-sale system.I recently ordered an additional POS terminal for my business, and I was told it would be shipped via 2-day delivery. Not only was this promise not honored, but on June 9, 2025, I received a ***** delivery confirmation photo of a package that was clearly not my house or community. I immediately called to resolve the matter, but unfortunately, your representative ******* ***** was entirely unhelpful, dismissive, and refused to escalate the issue. When I asked for a supervisor, I was transferred to a different department with no explanation or ***************** of now, no one has taken initiative to issue a replacement terminal, and Ive been told to just wait for ***** to finish their investigationas if I can just pause my business operations indefinitely. This is outrageous, especially for a product that is essential to running my *********** is evident to me that GoDaddy POS is not equipped to support real businesses. The system itself is unreliable, the customer service is unprofessional, and the lack of follow-through on shipping, problem resolution, and accountability is staggering. CONT ON THE OTHER PAGE.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 24, 2025, our customer contacted our Commerce Advanced Support (CAS) team for assistance with their GoDaddy Payments account. During this interaction, a ticket was created to investigate their concerns. The ticket was resolved on June 3, 2025; however, our team has since received additional questions from them, which we have been actively addressing.
  
  On June 4, 2025, they purchased a GoDaddy Smart Terminal. The Smart Terminal utilizes GoDaddy Payments to enable merchants to process transactions with ease, accepting both swipe and contactless payments, and features a built-in printer.
  
  On June 9, 2025, ***** misdelivered the Smart Terminal to an incorrect address. Our customer contacted us the same day, and our CAS team immediately ordered a replacement device, with the expectation that one device would be returned to us once both have arrived.
  
  Unfortunately, that same day, GoDaddy experienced unexpected technical issues with its phone lines in specific locations, causing longer-than-normal hold times. Our staff worked quickly to resolve the issues and minimize any impact on our customers by rerouting their calls to an alternative call center.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  On June 10, 2025, ***** notified us that they had retrieved the misdelivered package and scheduled it for delivery on June 11, 2025. Additionally, they will receive the replacement Smart Terminal the same day.
  
  Once they determine which device they will keep, they need to contact *** to request a prepaid return label.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/10/2025

  Im not sure where youre getting your information from, but I would like to clarify a few important points:
  The package was never delivered to me. I have still not received it.
  If you review the recorded call, the representative even said, Oh, I thought you hung up on me. I was on the phone for an hour and 30 minutes, pleading with the agent to replace the unit free of charge. I submitted the complaint immediately after I was informed that I needed to wait for the ***** investigation to conclude.
  Additionally, if you check my account, youll see that there were open tickets for over two weeks. The case number is 00252662.
  
  

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  ***** has delivered both packages to our customer today, June 11, 2025. Our office has confirmed this with ***** tracking, which shows their residence.
  
  Once they determine which device they will keep, they need to contact *** to request a prepaid return label.
  
  Furthermore, on June 7, 2025, their case was closed due to automation, as we had received no response from our customer. If they still have additional questions or feel that their concerns have not been fully addressed, they can reply to the email to reopen the ticket.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against GoDaddy I have been a loyal customer of ********************** for over 10 ******** May and April, two of my products were automatically renewed. These charges included my annual renewal fees as well as separate charges for domain protection. I have other GoDaddy products that are not set to auto-renew, so I contacted customer service to request that auto-renewal be disabled for the next cycle of these products.The representative I spoke with confirmed that the auto-renew feature had been successfully turned off, and that domain protection was still active. He informed me that if I chose to cancel domain protection, i would need to call back. He said I would only be eligible for a refund on the product that was purchased in April domain (as it was within 30 days), but not the other. I clearly stated that I would be keeping domain protection, so no cancellation should have occurred.However, a few days later, I received an email from GoDaddy informing me that domain protection had been removed. I called customer service again, and the representative confirmed this. I was also told that when auto-renewal is turned off, domain protection is automatically removed, something that was never explained to me in my initial call.Despite the domain protection being removed without my consent, I was still charged for it. I requested that the domain protection I paid for be restored, or, if that was not possible, that I receive a refund. I was told neither option was ************ my view, it is not acceptable business practice to remove a service that a customer has paid for without their consent and then refuse to either restore the service or issue a refund.After multiple calls and no resolution, I felt I had no choice but to escalate the matter.Resolution Requested: I am requesting that the domain protection I paid for be restored immediately, or that I receive a full refund for the services that were removed without my authorization.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On April 13, 2025, our customer contacted our ************* Team for clarification on the recent automatic renewals of two of their domain names. These automatic renewals included Full Domain Privacy and Protection (***).
  
  Full Domain Privacy and Protection is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until Full Domain Privacy and Protection is downgraded.
  
  During their interaction with our ************* Team, our customer asked to have the Automatic Renewal of the domains disabled. In accordance with our customers request, Automatic Renewal was disabled of these domains, thereby canceling the *** on the domains.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand our customers frustration regarding the lack of communication provided to them at the time of their request, and have ensured their interaction has been shared with our ************* Managers to identify areas for improvement.
  
  As a gesture of goodwill, and because we value our customers business, we have issued a refund of the canceled *** add-ons for both domains in question. Our customer should allow between three to five business days for the funds to be reflected with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDadd

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal GoDaddy customer for over 15 years. I pay for email hosting on my business domain (**********), using the address **************** For a long period of time, I experienced serious deliverability issues. Clients and contacts were not receiving my emails, which directly impacted my business.After investigating the issue myself, I discovered that my DMARC record (part of standard DNS email authentication) was misconfigured, something that should have been handled correctly by GoDaddys email setup. A GoDaddy support ***resentative confirmed that my DMARC was misconfigured and said they fixed it. However, by that point, the damage had already been done and I had lost professional opportunities due to email deliverability problems. I asked to escalate this to a supervisor via chat, and a supervisor entered the chat, only to close it within 30 seconds before I could send a single message. I then called GoDaddy support and spoke with a *** who said he would put a refund request in. When I requested a refund or a waiver for my upcoming renewal, I was sent a vague denial email that said my request was "out of policy" and told to refer to GoDaddy's legal agreements. I called support and asked to speak with someone higher up. The supervisor refused to help and said it was not GoDaddys fault, and went so far as to claim my email address wasnt ***utable, which is both unprofessional and technically inaccurate.I then called again and asked for escalation. The customer support *** refused to transfer me to anyone, refused to escalate my case, and even refused to give me her name. I was, however, given two case numbers: 146989655, 146987707 I am requesting a full refund for the affected billing term, due to the failure of GoDaddys email service and mishandling of support. I am moving all domains and services away from GoDaddy permanently.

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On December 6, 2022, our customer purchased M365 Email Essentials with Security for a 1-year term without the aid of an agent. That plan has continued to auto-renew in accordance with our customers account settings.

  In February of 2024, ****** and ***** began requiring bulk senders to authenticate their emails with ****. This aligns with a broader trend where both ****** and Yahoo require bulk email senders to use SPF and DKIM to ensure their messages pass DMARC (Domain-based Message Authentication, Reporting & Conformance). DMARC is a protocol built on SPF and DKIM to verify the authenticity of emails and prevent spoofing.

  Our customer contacted our Care Staff on June 7, 2025, for concerns related to sending email to recipients. Our Care Staff identified that our customer didnt have any DMARC or DKIM records and updated them.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers experience. However, ************** is a customers responsibility. Once our Care Staff was made aware of our customers concerns, they correctly identified the problem and resolved it.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my account to restore emails and godaddy did not restored the emails. The supervisor put me on hold, came back and made believe she didnt hear me and hung up. Emails was not restored and she was supposed to give me a refund.

  

  Business Response

  Date: 06/13/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  After investigating our customers concerns, we have a path forward to potentially recover their missing emails, and also provide a refund of their recent email upgrade.  In order to make any changes to their account, we require account validation, so we would like to arrange to a time to speak with our customer via phone. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 13, 2025, our office attempted to connect with our customer to discuss their concerns.  We left a voicemail and followed up with an email, seeking a time to connect.  We will remain available to assist our customer upon their response to our outreach. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled by website sondaycommunities with Godaddy. They took the website down the same day I called them. They went forward and charged one of my account $383 and another $202. I am a senior citizen on a fixed income, have dealt with vendors for 50 years and never been ripped off like I have from Godaddy.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On November 25, 2023, our customer activated a ***** free trial of a Websites + Marketing (W+M) Premium plan. On the same day, our customer renewed this plan for a one-year term via an online transaction.
  
  On December 1, 2024, per our customers account preferences, ********************** automatically renewed the service in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on November 21, 2024, informing them the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On December 2, 2024, they contacted our ******************** requesting a refund for renewal in question. They were assisted with a cancelation of the W+M plan, however due to unexpected technical difficulties, the refund was not processed.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We empathize with our customers billing frustration and have since processed a refund for the W+M plan back to our customers financial institution. They should allow between three to five business days for the funds to reflect with their bank.
  
  Finally, we encourage our customer to review and manage their account settings to prevent further unwanted renewals in the future. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to ****** my subscription to all three services with GoDaddy in late 2024. In March 2025 Go Daddy charged my Amex $813.84 for all three products that I canceled. I never used either product, never built the website, never received emails after the first week with the product. I never used it therefore I never checked my Gmail account regarding any renewal notices. When I received my **** statement I immediately call GoDaddy to inquire why this was done. I spoke with Jacquelyn2590 on 4/22/25 @ 12:24pm and was told it was never canceled but they would take my complaint and log an appeal (# OOPR-*****) for me. Expected resolution time 21 days. She also suggested that I go online and cancel it myself by removing the auto renewal. I completed this immediately and 3 days later I called just to ensure the appeal was there and I was told the appeal was denied. GoDaddy never seriously considered my appeal or reviewed it thoroughly by looking at my account usage that will show no usage of any product from the date of purchase actually. They failed to review their own call logs to show that I called in and was told it was canceled. I am asking that GoDaddy refunds $743.52 immediately to my AMEX card at the very least. If their phone associates is not held to a higher level of accountability they should not be allowed the option to cancel services. This has created a great financial hardship for me for a product that I have never used and found to be ineffective.Unfortunately GoDaddy will not allow you to save from their website but I'll attach what I can

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;
  
  On March 31, 2023, our customer registered a domain name with Full Domain protection and purchased ********* 365 (M365) email and a Websites + Marketing (W+M) website builder for two-year terms each in an online transaction.  
  
  Between March 31, and April 1, 2025, GoDaddy renewed our customers domain, domain protection, M365 and W+M plan per their account settings to honor our agreements with them.  Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised the transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: ****************************************************************************; Out-of-Policy Refund Requests (OOPRs) were submitted on our customers behalf. Upon review our **** team determined that an exemption to our Refund Policy was not warranted, and the requests were declined. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer.  While we respectfully decline their request for a refund on the domain, M365 and W+M, if our customer cancels the associated domain name as a goodwill gesture we will refund the associated domain protection.  Our customer can contact us at *********************************************** to let us know the cancellation of the domain has occurred. We will be happy to process the refund at that time. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although they did not address the issue at hand which is their call center instructing me that they canceled my subscription and didn't, I have no other choice other than to accept the proposed partial refund. I tried to follow all steps to cancel the domain name but atlas I had to solicit the assistance of GoDaddy customer service agent (******). She reports that she canceled the domain name. I sincerely hope this was done correctly. I will await the partial refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a formal complaint against GoDaddy.com LLC regarding the lack of support and assistance for a website purchase made on June 5, 2025. At the time of purchase, GoDaddy assured me that I would receive full guidance in setting up my website through WordPress WooCommerce and integrating my **** and Etsy marketplace accounts via Sellbrite to ensure synchronization across platforms.However, since signing up, I have not received the promised support. My attempts to obtain assistance have resulted in repeated transfers to different departments, often located in other countries, without any resolution to my issue. This failure to provide adequate customer service and fulfill the commitments made at the time of purchase has severely impacted my ability to operate my business effectively.I request that GoDaddy immediately provide the necessary technical support to set up my website as originally promised, or offer a full refund for the service.I appreciate the BBBs assistance in addressing this matter.Sincerely,*** Super

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 6, 2025, our customer purchased *********************** Managed WooCommerce Hosting for a one-year term via online transaction with our Care Center.Managed WooCommerce is a product that allows customers to sell a variety of products, including physical and digital goods across several online marketplaces.

  While setting up their product, our customer experienced issues connecting their site to several different product channels. A ticket was created to review our customers concerns shortly after their purchase.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy experienced technical difficulties and is working quickly to resolve them to minimize any impact to our customer.

  Our Commerce Advanced Support team is currently reviewing our customers concerns and working to address them. We encourage our customer to continue working with this team to reach a resolution.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 28April2025 Amount of money paid to GoDaddy.com: $250 GoDaddy.com was committed to provide: an email, domain and security The dispute: When GoDaddy service member employee created my email/domain. They typed in the wrong word in the email/domain and when I called to request a change. They stated the only way they would change their error, was if I paid for an upgrade fee so that I would remove my website from ******* over to GoDaddy onto one of their domains. I stated, what does my business website have to do with my business email. They stated by you moving all your business with us, it will make things a lot easier for you. Although it is not ************ conclusion I have a business website with ******* but I wanted to open a business email with GoDaddy.com. I requested for my business email to state ************************** They created my email to state ******************************** My only request was to ask them to remove ******** from the domain/email. They said we will only change our error if you purchase another add on which I was offered to close my ******* website so GoDaddy could sell their website/domain. GoDaddy employee refused to change my domain/email name, so I am requesting a refund and to close all my GoDaddy accounts and to stop auto-pay. GoDaddy made the wrong name in my domain/email and when I called to ask them to correct the domain word. They responded by saying the only way for us to fix the domain we caused the error is if you move all your company's website over to us for $99 fee. GoDaddy.com said the only way they will change the mistake on their part is if I purchase the upgraded package with their company

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  On April 28, 2025, our customer purchased a **************** ********** Email Plan for a two-year term.
  On June 5, 2025, they contacted our Care Team regarding technical concerns with their M365. Regrettably, they were misinformed about the process of changing the domain associated with their email address and configuring their domain's DNS settings for M365 to function.
  Instructions on how to change your email address can be found here:  *************************************************************************************************
  Instructions on how to manage DNS at WIX: ***************************************************************************
  Microsoft DNS Settings: ****************************************************************************************
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We value their feedback and will review the interactions in question to help improve our service quality moving forward.
  We understand the frustration this situation may have caused; however, the M365 remains fully functional and can be used with their current domain, provided the appropriate DNS settings are applied.
  Additionally, according to GoDaddy's refund policy, found at ***************************************************/refund-policy, the M365 is not eligible for a refund. Therefore, we must respectfully decline their request.
  Should our customer need assistance updating the domain on their M365, our Care Team is available 24/7 at the following link: *********************************************
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/14/2025

  I do not agree with Go Daddy due to denying my refund.  I would like my refund from Go Daddy.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We respectfully decline our customers request for a refund.
  
  The product in question falls outside of GoDaddys refund policy, which can be reviewed in detail at *****************************************************************.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my sold domain ********** on afternic is no helping fix payee setup, bug related issues. Visual bug and save button on page 1 of payee info setup process, no good with saving my name info (saves neither my 1st and last name on that page after I have had hit save on double digit tries). I want that resolved immediately as ***************************** 's ********* co shown me no willingness to help report it and aid in getting payee page 2 bugs fixed tid to my godaddy afternic account. Domain name here disclosed and with it should be able to locate my email then my profile. Hurry this up please and thanks !

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Our customer sold a domain name registration via Afternic, which is an aftermarket platform that allows users to buy and sell domains that wouldnt otherwise be available for registration.
  
  Both GoDaddy and Afternic upheld their agreements with our customer in good faith and honored its terms of service. 
  
  The Afternic team has been in contact with our customer and provided the correct information.  We recommend they continue working with the Aftermarket team to resolve their concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  **** *.
  Office of the CEO | GoDaddy

  Customer Answer

  Date: 06/11/2025

  I have made multiple efforts, non-budging efforts to get the sale past the finish line but this requires the frontman of Afternic team to take the proverbial baton from here, to check, see, and say /please do stuff.. This would involve grabbing hold of my account, checking the messages of Afternic quality assurance agent(s), seeing they've assured me on 2025-06-10 @11:46 that: "we can see that updates have been made to your payee *******", then checking further, checking over on the page with number combo ******* to see if the default payee (have you know it is the default for longest time now),, and have you now too it is set to ******* for a reason.. intended for ******* to be used to process my proceeds; and in with it & with it, I just want everything to run ahead smoothly, please take the necessary lunge into this for me to say /do whatever stuff remains to close this sale on a winning note, thanks . 

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customers additional concerns.  
  We stand by our previous response and encourage our customer to continue working with our Aftermarket team to resolve their concerns.  
  Thank you again for the opportunity to address the additional concerns presented by our customer.  
  Kindest regards, 
  Rita 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 06/20/2025

  This is a stale outdated answer. Multiple unfruitful efforts have since made by me but come up empty-handed!; I am still w/o my proceeds of the sale!!, and sale occurrence date to date now has lapsed and exceeded 1 month!!! They and I are going in circles for crying out loud! And here beginning to, too! The overarching point of the matter is, all this needless back-and-forths is avoidable if Godaddy becomes proactive about it, you know with skipping the sales agent and cutting to the chase themselves or via a senior knowledgeable person! Like there is really no reason for this holdup, my payee info has been up-to-date and A-Okayed for weeks now, and it's just a matter of for weeks now, to do a releaseout of my proceeds using the linked ****** email address, tell it here to can make payable to:  **************************************************
  It is not in any way right for a big business to not take an active role and show responsibility to finish what they started rather have given the cold shoulder. And it is neither right, so not right, of Godaddy et all, to let it run its course for over a month and to unjustifiably keep my funds in limbo! In paragraph previous I have given my ****** email payable to by godaddy, pay me.