Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used GoDaddys deluxe web hosting product for years to host my website (domain *****************). In resolving an SSL certificate renewal on December 12, I learned the following:I paid $50.02 for a 3 year renewal of my domain, ***************** and $251.64 for their basic web hosting product on Feb 10, 2024. I paid $167.88 on February 19 to renew Web Hosting Deluxe for my website.I did not realize that I had purchased their basic web hosting product on the 10th and have no idea why I would have ordered it given that Ive used their deluxe web hosting for years. Possibly a glitch in the process when I renewed my domain?I contacted GoDaddy twice via their chat, explaining the situation & attempting to the basic web hosting product cancelled with a full refund. Both times, I was tied up for a long period of time and transferred to multiple agents where I had to explain the situation several times. At the end of the day, the basic response was (my words), you bought it, we billed you for it. Bottom line, I dont know how/why I was billed for basic web hosting given that Ive used & paid for their deluxe web hosting product for years. The new product on my account, basic web hosting, has not been used or configured. Im asking for removal of that product from my account and a full refund. Given the situation and my being a long time customer of **********************, I believe my request is reasonable and should have been granted with very little fuss during my initial chat.

  

  Business Response

  Date: 01/29/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On February 10, 2024, our customer contacted our Care support team regarding a pending renewal of their Deluxe hosting plan along with a desire to downgrade their plan.  ***** consulting on a downgrade of their current plan our Care support team assisted our customer with the purchase of a new Economy hosting plan, along with steps to back up their current Deluxe hosting content and restore to their new Economy hosting plan.   
  
  On February 19, 2024, per their account preferences ********************** renewed their Deluxe hosting to honor our agreements with them.  Our customer received a notification via email confirming the successful renewal of their Deluxe hosting. 
  
  On December 12, 2025, our customer contacted our Care support team inquiring about having two hosting plans.  Our customer was correctly informed of their previous purchase of their Economy hosting.   
  
  At this time our customers Economy hosting is well beyond refund eligibility, which can be referenced in our refund policy here **********************************************************************;
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer.  As a goodwill gesture, if our customer cancels the Economy hosting in question by February 28, 2025, we will be happy to extend an associated full refund.   Once the plan has been cancelled our customer can email our team at *********************************************** to confirm this action has been completed.  We will process the refund at that time. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 01/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my debit card to renew ONE domain on their website, and my intention was to let all other products that were scheduled to expire, expire. Instead, GoDaddy proceeded to use my stored debit card to renew SEVERAL expiring products to the tune of over $700 within a period of 1-2 days. I have spoken with the company about issuing a refund and have been given the run around to some degree. I filled out "refund exceptions" within 24 hours of discovering that my card had been used but so far have not received my money back. I DID NOT authorize them to use my card for purchases/renewals in addition to the ONE product that I wanted to renew.

  

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 12, 2025, our customer manually renewed two domain name registrations via online transaction.  Between January 12, and January 16, 2025, per our customers account preferences, ********************** automatically renewed multiple services within their account in good faith to honor agreements with them.
  
  Our customer contacted our Care team on January 16, 2025, to request cancellation and refund of unwanted automatic renewals.  Unfortunately, our customer was incorrectly instructed to submit the requests for refund instead of receiving the refunds at that time in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has successfully connected with our customer to discuss their concerns.  They cancelled the unwanted services which recently automatically renewed, and refunds were submitted for the cancelled services.  It can take 5-7 business days for this to reflect at their financial institution.
  
  We appreciate their candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: Aolany ******** Sent: Sunday, November 3, 2024 5:50 PM To: ***************************************** <*****************************************>Cc: TEAM AGORA <*****************************************>Subject: My 3rd attempt- Refund customer ******** - Aolany ******** Hello team,I have been a customer of ******************** for many many years. Initially i bought my domain for my personal website with you guys and I had my hosting with Bluehost A couple of months ago I was persuaded by ****** ******* to switch hosting from Bluehost to Godaddy with the promise of the great customer service that I know I usually get. I explained my concerns about switching my other two domains and the issues it would cause with my developers etc. (hosting, websites, wp etc) ****** assured me he will take me from beginning to end if I purchased the ** packages and he mentioned he will also waive the domain transfer fees which it was about ''$110'' he told me it was the perfect timing (around September ) too because my yearly subscription with bluehost was about to end in Oct 1st.****** assured me all the transfers were successful and that everything was set up to be now good with godaddy (my website *************** ) and I checked this around end of September. Around October, I let my ******** account not renew, thinking everything was working. The ** files were not transferred because I trusted ******. Around October 5th, a prospect told me we were not a legitimate company because our website was down. Website down? I checked, and *************** was not active. Long story short, I had to pay Bluehost again to reinstate everything because it was at the negotiation table to close a deal. ****** rarely returned an email, so I contacted the chat support, two times they told me to submit the refund request form to get an exception since I have been a customer for a while, I never got the service, never got the websites were never ONLINE. now godaddy is holding my domain HOSTAGE for 3 years. HELP I need help to resolve this!

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office spoke with our customer on January 17, 2025 to discuss their concerns.  The domain(s) in question have been reinstated and out customer considers the matter resolved. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Godaddy did the right thing and I am happy with their help! 
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding GoDaddy's failure to fulfill my request to delete my account and their lack of communication despite multiple follow-ups.On three separate occasions, I contacted GoDaddy to request that my account be deleted. During my last interaction on December 22, 2024, I was assured that my account would be deleted by the end of that day. However, as of today, my account remains active.On December 25, 2024, I emailed GoDaddy's Grievance Team to follow up on this issue, but I did not receive a response. I sent a second follow-up email several days later, again with no acknowledgment or resolution.This situation is highly frustrating and raises serious concerns about GoDaddy's customer service and compliance with my request. I have made every effort to resolve this matter directly with GoDaddy but have been met with silence, leaving me no choice but to escalate this issue.I am requesting immediate action from GoDaddy to:1. Delete my account as requested.2. Provide written confirmation that my account has been deleted.This complaint is filed in good faith with the hope that GoDaddy will resolve this matter promptly. I look forward to hearing from them soon.Thank you for your assistance in facilitating a resolution.

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 12, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.
  
  On December 14, 2024, our customer contacted our *********** via online chat for assistance with closing their GoDaddy account. Unfortunately, the GoDaddy Payments product was stuck in an active status, preventing the account from being closed. During this interaction, a case was created to have GoDaddys developers remove the product from the account on behalf of our customer.
  
  On January 15, 2025, the ********************** Payments product was deleted from their account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customer.
  
  If they wish to close their account fully, they can review the steps in the following article: **************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/18/2025

  Dear Jenn,
  Thank you for your response. However, I am extremely disappointed with how GoDaddy has handled this matter and the omissions in your reply.
  First, your response fails to acknowledge my multiple attempts to resolve this issue with GoDaddys customer service before filing a ******************** complaint. I contacted GoDaddy three times requesting account deletion, and on December 22, 2024, I was specifically assured that my account would be deleted by the end of the day. That promise was not fulfilled.
  Furthermore, after my account remained active, I emailed GoDaddys Grievance Team twice (on December 25 and January 9th), yet I never received a response. Ignoring customer emails is not an acceptable practice for any reputable company.
  Additionally, it is clear that GoDaddy only resolved the technical issue after I filed a BBB complaint. If I had not taken that step, my account would likely still be in limbo, with no resolution in sight. This does not reflect good customer serviceit is a failure to take responsibility and properly assist customers in a timely manner.
  I hope my experience can serve as constructive feedback for improving customer support processes and ensuring better communication with customers in similar situations. Fortunately, I was finally able to close my account, or at least I received confirmation that it has been closed.
  Thank you for your time and consideration.
  
  Sincerely,
  ***** ********
  ****************************

  

  Business Response

  Date: 01/23/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  Our customers account was successfully closed on January 18, 2025.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th I purchased a new website from go daddy. This site was to be built for me by go daddy for my business. The primary function I needed was the ability for people to pay me from my website when signing up for my live streaming classes. The website went live just before the new year. From the start credit card payments were not being accepted. I spent two weeks contacting customer support / website design / payments / WordPress / Inbound sales support, etc. no one could fix the problem. I ended up on an endless loop of phone calls, being on hold, transferred, being told they would get back to me in 1 -2 days and even 72 hours, but no one has. I have to keep calling and getting on the same treadmill of different departments thinking the other one can fix it. I just want my full refund and go back to my basic website. Please no more excuses. Thank you I just spoke with a gentleman who said he could republish my old website, but could not issue a refund, for that he would have to transfer me again to website design Over two hours on the phone! They are now telling me that a refund can't be issued because 30 days had passed since I purchased the website. The website did not go live until late December, and there was no way to know the website did not work until it went live! A refund request was issued and someone should contact me in 5 days! This seems pretty unacceptable,

  

  Business Response

  Date: 01/21/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 7, 2024, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website *************** (***) team to create a custom website.  Customers must submit content to our?*** team before the site can be built. Our customers website was completed, delivered, and published live on December 27, 2024.
  
  On December 31, 2024, our customer contacted our Care Team regarding their new website not accepting credit card payments. Our ************* Staff created a ticket for the appropriate team to review and resolve our customers concerns.
  
  On January 3, 2024, our customer contacted our Care Team seeking a refund for their website design service due to the payment issue not having been resolved. Our customer continued to contact our Care Team seeking a refund through January 21, 2024.
  
  On January 21, 2024, our customer was contacted by a member of our WDS Escalations Team, and, after canceling their service, was provided a refund in full.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We apologize for the recent experience our customer has had with our ************* Team. We have confirmed the refund has been issued to our customers original form of payment. They should allow three to five days for the funds to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I needed to purchase an SSL for our business website through GoDaddy for the safety of the site. It cost $239 for 2 years. I checked on site a few weeks in and they said it takes time. I was then notified months later by a customer that my website was not secured. I contacted GoDaddy. **** stated bc it was past 30 days to fill out a request an extended refund request because I was sold the incorrect program. This process has taken months to try to resolve. I was disconnected multiple times including on time when I waited over 50 minutes to speak to a rep. **** did not deny selling me the wrong product-I was denied bc it was past the 30 day purchase window-but yet they specifically have a form to file for exceptions that are past the 30 day window.

  

  Business Response

  Date: 01/11/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On November 3, 2021, our customer purchased Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. 
  
  On April 11, 2024, our customer contacted our Care support team for assistance with their website that was not showing as secure.  At that time, based upon that interaction our customer purchased an SSL certificate. 
  
  The SSL purchased by our customer on April 11, 2024, would not apply to our customers W+M as it includes its own integrated SSL.   
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and will be processing a full refund back to their original payment method.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up via chat for a go daddy site and the representative signed me up with a version that was too robust for what I really needed. I requested a refund of $266.99 and then the representative signed me up for the basic plan and told me to try that. I did and canceled that as well. The refunded me the basic plan of ****** and took down my website and put my domain name (************************) back on the market. I contacted them and they stated that the original purchases (****** and *****) is not approved. I am requesting the full refund because I do not have the website that I created OR the domain name anymore as they canceled it.

  

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On November 17, 2024, our customer purchased Websites+Marketing Premium for one year.
  On December 17, 2024, our customer purchased a lower tier of Websites+Marketing.
  On January 6, 2024, our customer called our Care team to request a refund for both website plans.
  A refund for the lower tier plan was submitted as it was still within our refund policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and have submitted a one-time out of policy refund for the Website+Marketing Premium plan.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under order #**********, I purchased a 1-year email account, *********************** on 6/3/2024. I deleted the e-mail account *********************** on 1/2/2025. Since I prepaid for the 1-year term until 1/2/2025, I called GoDaddy and they were unwilling to provide a refund for the unused term length. I am asking GoDaddy to provide a goodwill refund for the time period of e-mail service not used going through 1/2/2025.

  

  Business Response

  Date: 01/03/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 3, 2021, our customer purchased 3 email plans, each for a one-year term, via an interaction with our Care team.  Per our customers account preferences, these three plans automatically renewed each year, most recently on June 3, 2024. 
  
  On January 2, 2025, our customer deleted one of their email addresses (but not the plan itself) and contacted our Care team seeking a refund of the unused time.  They were properly advised that the email plan was not eligible for a refund in accordance with our Refund Policy.
  
  ***************************************************/refund-policy
  
  Because the email plan itself was not cancelled, our customer was able to repurpose it to create a new email address. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has confirmed that our customer was able to utilize the email plan by creating a new email address and they are not eligible for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  
  
  
  

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I was able to utilize a workaround. 
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen my domain name and my web site that goes with it. And now they are trying to make me buy it back from them at a huge price when they stole it to begin with!!The site is copyrighted as well. I was warned about this bunch. This is an outright theft of my property! Not one communication was received from them! My contract was for the website to run through January 2025. I was told this ************* firm is a current accredited member of the Tucson BBB.Hope you folks can help. These people are not above lying. Thanks C. ****** ******, Enrolled Agent Pres.************************************************* I

  

  Business Response

  Date: 01/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our office has successfully connected with our customer to discuss their concerns.  The domain name in question has been active and available for them to manage within their GoDaddy account.  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  We appreciate our customer taking the time to speak with us to resolve their concerns. 
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  C ****** ******
  
   
  

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered me a service to optimize my web page which cost me 335 usd for 3 months. The web site has not been optimized at all , I keep asking requests to optimize the web site and every time I file a request they close the request saying they completed the task without completing it. I asked a refund and they reject it. My web site is not working properly , it causes confusion and it is slowing me down. none of the tasks that I needed help with has been completed. Basically they charged 335 usd to do nothing.

  

  Business Response

  Date: 12/12/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 25, 2024, our customer purchased a three-month term of *********************** ****************** Basic Plan (MSB), providing them on-demand access to website maintenance and updates to allow them to improve their site on an as-needed basis. 
  
  Between October 25, and December 10, 2024, our ****************** **** team worked with our customer to the best of their ability to provide the site our customer desired.    
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 
  
  Our office has since connected with our customer to address and resolve their concerns to their satisfaction. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 12/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******