Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with GoDaddy since 2017, always paying for 3 years worth of hosting service for renewals.GoDaddy performed a force migration for hosting platform in 2024 with ***8.1 Now for any websites that use ***8.0 or below, they offer to downgrade *** from 8.1 to 8.0 or below for additional $60 per year. I was not made aware of this change when I renewed my hosting in October 2024. Due to my *** being 8.0, I am not able to access the admin side of my website. I have contacted GoDaddy on numerous occasions without avail. They kept telling me that they are not sure what the problem is and always offered to use their web developing services. Nevertheless, they refused to tell me that the problem is with the *** being an older version. This type of practice is leaving with more questions than answers.I want a free downgrade from ***8.1 to ***8.0 from GoDaddy.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  In 2024, in an effort to encourage our customers to maintain their websites and keep their *** up to date, GoDaddy implemented a fee for *** Extended Support. *** Extended Support is a paid add-on for websites hosted on versions of *** that ******* no longer supports. This support includes ongoing security patches for outdated *** versions to ensure a secure hosting environment.
  ******************************************************************

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office connected with our customer and as a one-time courtesy, provided the *** Extended Support for free. They will be responsible for renewing the addon service upon renewal of their hosting plan in October of 2026.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the care taker and executor of my mothers estate. I am in charge of taking care of her website domains that is hosted on GoDaddy. She has several domain names and they have been charged for their subscriptions. The issue is account access. I have provided all necessary documents to prove she is deceased and all forms of ID. Including a death certificate. Godaddy will still not allow access unless we respond to her 2 step verification method sent to her OLD phone number which she no longer has. When the domains expire which is at the end of this Month (April) **** will SELL her domains after 30 days. Is this even legal? She has been paying them for years!

  

  Business Response

  Date: 04/18/2025

  We regret hearing about the passing of one of our customers. Thank you for the opportunity to address the concerns presented.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On November 16, 2017, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security.?2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  
  Between March 28 and April 15, 2025, GoDaddy received multiple requests to remove 2FA from our customer's account.
  
  In the event of an account owners death, ********************** has a vetted process to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************
  
  As one of the domain names in the account had expired during the attempts to gain access, GoDaddys Account Recovery Team renewed the domain name as a courtesy to allow the complainant time to recover the account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 17, 2025, after confirming the documents submitted, GoDaddys Account Recovery Team removed 2FA from the account, allowing access.
  
  Thank you again for the opportunity to address the presented concerns.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Business Practice to Auto **** - Renew for 3 Years -Business Policy to not Reimburse for Disputes beyond 30 Days after Payment.-So, I was Billed for 3 Years of Service that I do not want for that period of time.-I spent literally hours on the phone, in chats and via texts trying to resolve this issue though GoDaddy.-They assigned Ticket #'s OOPR-***** and OOPR-***** to my dispute(s) about the attached invoices.-They said they will only reimburse $179.64 from the second invoice, which has yet to be credited back to me.-They denied my remaining claim, and say that it is up to ********* as to whether these things are approved or denied.-I would argue that GoDaddy Policy - Practice allows ********* to process 3 year subscriptions on their behalf.-Please help.

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 19, 2025 and February 14, 2025, our customers ********* Emails with Advanced Email Security (AES) auto-renewed for three years in accordance with their account settings.
  On March 13, 2025, our customer contacted our Care team about a refund. The orders were both outside of our refund policy at that time.Our refund policy can be found here: ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and have processed the partial refund. We are unable to refund the full amount. Account management is a customers responsibility.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/22/2025

  This is not a resolution, it does not address my complaint at all. I was already aware that Go Daddy imight do a partial refund. I stated this in my complaint to the BBB. I was not satisfied with that outcome earlier, and I am not now either. Perhaps they should review and respond to my entire complaint regarding their 3 year billing practice. 

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  On January 14, 2019, our customer renewed the two email plans in question, each for a three-year term.  Subsequently, per our customer's account preferences, ********************** automatically renewed the email plans upon their respective expiration dates in 2022 and 2025, for three-years.  
  
  GoDaddy proactively sent renewal notices to our customer prior to the renewal transactions, including on January 9 and February 4, 2025. These notices informed out customer that the expiring services would automatically renew for three-years unless action was taken.  
  
  Per the terms of service that our customer acknowledged and agreed to, automatically renewed M365 plans so do for a period of time equal to the most recent renewal period, in this case, three years.  Additional information regarding automatic renewals is discussed in GoDaddys Universal Terms of Service Agreement at ****************************************************************************************.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm paying GoDaddy over $400 a year for a functioning website. I also pay to keep my domain. I use my website to draw in business. I rely on it so customers can easily make appointments and see what we offer. My website constantly changes without my knowledge. GoDaddy is constantly updating their site which directly effects the functionality of my website. I spend thousands of $$ on paying people to fix my site only to find that it was changed again a few months later by GoDaddy. I moved and changed my address but the website still shows customers the old address. My staff has changed. I remove them from my website through website builder, but they still appear when customers search for a ****** on my site. There was an unwanted, mandatory membership offer added to my site without my knowledge by GoDaddy that made it impossible for customers to use my site at all without signing up for a membership. My site wasn't functioning for several months before I stopped paying techs and called GoDaddy. This is when I learned that GoDaddy is behind all the functionality issues I've been ********** my Book Now button is not functioning. All my booking options are changed. My services list should allow potential customers to click on the service they want to make an appointment directly from the services list. I also had photos attached to each service. Now the photos are seperated and the services list doesn't function the way I set it up. I've been a customer for almost a decade. I built this website myself. It was functioning well for the first several years. Now it's in shambles as GoDaddy continues to make changes without informing me or affecting the functionality of my website.I want credit for all the business lost and for someone at Godaddy to fix this once and for all.

  

  Business Response

  Date: 04/18/2025

   

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 13, 2023, our customer purchased **********************'s Websites + Marketing (W+M) Commerce plan for a two-year term via the GoDaddy website. *** is a proprietary, do-it-yourself, template-based product to construct a website.
  
  On February 22, 2025, they contacted GoDaddy's ************* team via online chat to request assistance with their W+M plan. Unfortunately, they had to end the interaction before our team could address their concerns, but they were instructed to follow up when they had time. 
  
  On March 4, 2025, they manually renewed their W+M plan for another year. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate our customer's candid feedback regarding their interactions with our Care Team, we need to have real-time interaction with them to address their website issues. Details on contacting our twenty-four-hour ************* Team can be found at this link: *******************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  
  

  Customer Answer

  Date: 04/19/2025

  Hello, 

  Go Daddy records are missing a lot of information. I've actually been a customer since 2016. I don't write down dates that I called in. I shouldn't have to. But my problem was actually resolved through the phone call in March. That's why I didn't call back. 

  But upon checking my website this past week, I noticed more changes were made that affected the functionality of my web site. These changes were made by Go Daddy as I have not touched my website since it was fixed in March. 

  I'm fully aware that I built my own website. It was fully functional for several years until GoDaddy started making changes that affect my site. 

  Their response totally ignores the actual conversations I had with their customer service department. Their response is inaccurate. Apparently they will do anything to avoid responsibility. 

  I don't have time to continuously fix the changes that Go Daddy made. 

  I'd like an explanation as to why my customers were suddenly forced to sign up for a membership that I never initiated. That membership window blocked my customers from accessing my website for almost a year. The website I worked so hard to build was inaccessible due to Go Daddy practices. 

  Sincerely, 

  ******* Valentine 

  Owner of HairFreek Barbers 

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  Being a template-based website builder, Websites + Marketing (W+M) has hosting and functionality built-in, allowing our customers to create a website they can customize with their own text, images and features without having to code.  Over time, due to factors such as security and the needs of our customers, the features and functionality of W+M are sometimes updated, with new ones being added.  Our 24/7 Care support team is happy and available to help with these. 
  
  We stand by our original response and encourage our customer to work with our Care support team regarding any remaining questions or concerns. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** Richards 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made numerous phone calls regarding this and all I get is agents trying to up sell me for more products or tell me it is out of their scope and needs to be done through another fix it ticket with TECH SUPPORT. I get sent to TS and they can't help me either. The Godaddy Website Manager is locked down where you can not CODE anything or fix errors, they require you to pay for expensive service to fix the issues their website causes. I have ***** pages that are not indexed and this is due to Go Daddy site, among other errors. It is unfair and unacceptable to make customers pay to have their site fixed they this company hosts. The following errors is what might site has through ****** console: Server Error (5xx) (1 page), Page with Redirect (4 Pages), Not Found 404 (13 Pages) and Duplicate without user-selected canonical (***** Pages). These are serious errors and I am losing money hour by hour these are not fixed. Calls are routed to 3rd world countries and is ridiculous

  

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On January 30, 2020, our customer initiated a seven-day free trial of GoDaddy's Websites + Marketing Standard (W+M) plan through the GoDaddy website. Seven days later, they upgraded their W+M plan to a paid plan and extended it an additional year.

  They have subsequently manually renewed their plan annually,most recently January 24, 2025.

  From April 8, 20 18, 2025, they contacted GoDaddy's Customer Team to address perceived shortcomings to the W+M plan. When they were advised that the functionality they were requesting was beyond the products capabilities.

  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our customer has repeatedly advised that there are limits associated with their W+M Plan,

  1)  All Websites + Marketing plans have a maximum limit of 50 total pages regardless of the plan.

  2) Each created page can hold a maximum of 20 sections of content per page. This does not include the header and footer section.

  
  Furthermore, our customer has been repeatedly advised that their W+M plan is functioning as expected, and that GoDaddy does not support third party diagnostic tools.

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/18/2025

  i do not have 50 pages on my website nor do I have 20 sections on each page of content. not sure what this has to do with anything. perhaps if you stopped routing calls to ***** and having them look through a 3 ring binder you guys could actually fix something. you force customers into having to buy SEO and have their sites upgraded. Theft by ******* in my opinion. The errors I speak of are openly on ****** and ******* with people complaining about it, not to mention they mention the lack of help from godaddy. Should be embarrassed. The only shortcomings here is you and godaddy. I'll be sure to mention this to other people I know that have godaddy and tell them to find other hosting. fix the **** problem instead of meritless and incoherent emails. 

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. GoDaddy's Website and Market plans are do-it-yourself products. In addition, as stated in GoDaddy's statement of support, we cannot assist with implementing third-party applications. Our Statement of Support for our Websites + Marketing product can be found at this link:  *************************************************************************************
  
  Furthermore, we cannot provide support based on unspecified third-party videos.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 04/22/2025

  This is why everyone leaves GoDaddy and your a horrible company. ill let my business partners know and others that use your platform. I look forward to speaking to all of them. Try routing calls to the united states instead of 3rd world country to save a buck, I'd start there and train people better. 

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my annual website subscription within 30 days of being charged on my C/C. Go daddy has refused to refund me. I have been very patient and spent hours trying to get a refund and they have refused. ******** customer service!

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 31, 2020, our customer signed up for a one-month free trial of our Websites+Marketing (W+M) Standard, renewing annually.
  
  On February 28, 2025, per our customer's account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them that the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On March 17, 2025, they contacted our *********** to inquire about a refund. During this interaction, they were advised correctly that they were not eligible for a refund per GoDaddy's Refund Policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the W+M. However, in the future, all refunds must be processed in accordance with our refund policy, which can be found at: *****************************************************************. Please allow 7-10 business days for this to reflect with their financial institution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received payment from a customer via credit card. ********************** faciliates the transactions. We then received an email from Godaddy forcing us to either refund the payment or they threatened to hold our transactions for 120 days. The transaction was not disputed by our customer, ********************** just decided not to process it. We did not have time to make a decision because GoDaddy went ahead and refunded the payment. Additionally, GoDaddy charged us $386.04 in fees without rendering any services. They essentially stole our money because they did not want to facilitate a transaction, but still charged us for it.

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
  
  We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.  

  
  Further information regarding potential reasons why we may close accounts can be found here at this link:  *****************************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  

  
  

  Customer Answer

  Date: 04/15/2025

  We want to be reimbursed for the fees for the transaction GoDaddy chose to refund. This transaction was with a long standing customer who is now upset that the payment was refunded and they have to resubmit payment. Godaddy could have proceeded the payment but chose not to do so, so they do not get to still charge us $386 in fees.

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We fully understand and empathize with the frustration expressed regarding this matter. We recognize that this has been a challenging situation, and we acknowledge that the options presented may not have been the preferred resolution.
  Our office has coordinated with the GoDaddy Payments team to issue a refund for the transaction fees. We kindly ask that the customer allow 57 business days for the refund to be reflected by their financial institution.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

  Customer Answer

  Date: 04/17/2025

  GoDaddy just replied with the same response again and did not address the $386.04 they stole from our business. Again, if you choose not to process our transactions, thats fine. However, you cant charge us for services you refuse to do. This is theft.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registered and purchased domains and outlook emails adresses with godaddy. Emails were not functional, contacted support which said it will be resolved in a few hours. The same thing kept happening for days at the time, support lied saying they will solve the issue, the issue was never solved, the product I purchased was not functional and not accessible and support did lie every day saying that it will be solved within few hours, closing the chat. To this day after 4 days the service is still not available. Support even suggested I fix the problem (?). Support lied repeatedly and have no recourse but submit an official complaint against the company. Every single support chat transcript is not delivered to the customers so I don't have access to the chats. I created a ticket and still issue not resolved: Case Note created with ID: ********* - Name is ******** ******* Email address is ************************************* (this is the name of the third support agent who promised but did not deliver) - they even tried to upsell me more products instead of fixing the issue

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Between April 4 and April 8, 2025, our customer registered multiple domain names and multiple ********* 365 (M365) Email Essentials plans for a one-year term each.
  
  Between April 10 and April 14, 2025, our customer contacted our *********** via online chat to inquire about several M365 plans not setting up. On April 11, 2025, our staff escalated their concerns to our Advanced Technical Support (ATS) and advised to allow ***** business hours for ATS to review.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 15, 2025, our ATS reviewed their M365 setup and were able to get their email plans up and running.
  
  Additionally, we appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ****************** domain and a ********* 365 Outlook email ************************ from Go Daddy, yesterday on April 9, 2025. My account seems compromised. There could be duplicate database records created by my identity. I'm being tortured by Go Daddy employees. It seems like they can do more.I've had too many too many problems as a new customer. Please check my database record account. Should be only one database record, all information should be spelled accurately with no missing or altered information. I'm experiencing a missing email, email drafts showing up in the inbox, an email prepared on my mobile phone didn't show up in my business email account after signing in from a laptop, my business email URL at ************************ doesn't always open to the sign in page. It also opens to error messages or blank pages. My password stops working. I'm told my username or password doesn't exist. I'll not reset my password to possibly help an attempt to steal and takeover my original account. This is an insider database issue not a password issue. I'm blocked from signing into my account! Someone activated the security default feature. I'm told I need to download the ********* authenticator app but I still can't sign into my account. I'm looped around in circles and nothing is helping. Someone published my domain with a mobile phone webpage design I'd not chosen. Who needs my company's domain to be public so desperately? This is my decision. I wasn't finished designing this.Please have the Go Daddy executive office and IT department check my database record/account. Please deactivate the default security in my account. Its blocking me from signing in. Please make sure there's only one URL generated for signing into my business email at ************************. Please help me contact the OWNER or executives at Go Daddy. I'm a prefunded tech startup. I don't have resources for many options.Thank You!

  

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 9, 2025, our customer created a new ********************** account and purchased a new domain name registration and an Office 365 email plan. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 11, 2025, our office connected with our customer via phone to discuss their concerns.  We will remain available to assist them as needed, and can be reached via email at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I've received a call from Go Daddy's Office of the CEO on April 11, 2025, at 12:35 PM.  Complaint ID ******** has been resolved.
  

  Thank You!

  Regards,

   ***** ********

  
   

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy.com sent me a renewal alert from the [email protected] e-mail on March 25, 2025 for " Websites + Marketing with Email" package for an amount of $452.06 3 year renewal price. When they tried to withdraw from my account the amount increased to $585.23 so my account rejected it because this amount was not the same as was provided in the e-mail for the 3 year renewal amount. I called into customer service but they just tried to upsale me and then increased the amount to $690.71 by splitting out the services for e-mail, and domain fees from a bundle to individual pricing. After 3 hours on the phone, they said they couldn't make the changes in the system and I would have to file a complaint at there *************************** e-mail which I did and it replied with a auto response that this email has been retired and I had to reach out to there customer ******************************** site where I again submitted my complaint and they tried to charge me again for $690.71 which my card then declined because it was more than was agreed. There attempting to hold my business hostage because they know that the amount of effort to rebuild my website is too timely and costly and because there is no real escalation process other than trying to sell you more products at a higher price a la carte because no one is actually trying to resolve the issue just trying to find a ways to get more money and not honoring there original pricing.Please can you assist with this issue because the real problem is that this is blatant false advertising. To promote directly by email a renewal price the week prior and then increase the amount without notice for no specific reason when your terms and conditions state your account will renew at the price originally agreed to in the e-mail renewal statement, is fraud and wrong.They have acknowledged the issue and mistake but simply act as if the system won't let them make the change and each level of escalations act like they can't do anything about it.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 4, 2022, our customer purchased a bundle of services including a Starter Websites + Marketing (W+M) plan and an email plan, for a three-year term. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
  
  On March 25, 2025, GoDaddy sent an email to notify our customer that their services would automatically renew on April 4, 2025, per their account preferences unless action was taken.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand the renewal email notice sent to our customer displayed an incorrect duration and are reviewing internally.  On April 11, 2025, our customer contacted our Care team and received the desired pricing on their service renewals.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  However, there still is an over- arching issue which revolves around how difficult it was to get access to someone who was willing to address the actual issue with the pricing, the escalation e-mails to HQ did not work, and the process to speak with the executive office were automated and took so long they took down my website while they purposely told me not to call back and said not to worry while trying to resolve the issue because I still had 30 days.  These business practices of increasing the costs with no explanation in a short period of time, like a week, while acting like you can't resolve errors with your own advertised pricing seems predatory towards small businesses that do not have the time or resources to create a new website.  Until I made a formal complaint through the BBB, I had spoke to 5 representatives at GoDaddy.com all of which continued to upcharge me and acted powerless to change to the original advertised price. If this is what it took for me to get my issue resolved, I can only imagine what they do to other customers who are not able to pursue it further.

  Thanks,

  Regards,
  
  J. Will