Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 2 of 2023, hackers accessed by GoDaddy account and, through the bank card provided by me to GoDaddy for "AutoPay" of services, incurred a $1,500 charge on my PayPal account for a URL domain I did not purchase. The hackers shut me out of my account, so I could not change the password, and at any moment, they could have incurred more charges on my PayPal and bank accounts. GoDaddy did not facilitate, and indeed inhibited, my attempts to regain access to my account. Multiple attempts to prove my identity, as per *******'s instructions, on my part were declined. Multiple calls to GoDaddy proved fruitless. Multiple promises that GoDaddy "Supervisors" would call me back to resolve the issue were unfulfilled. I asked for a refund of the $1,500, and was informed that the hackers' fraudulent purchase of the domain was a special "non-refundable" auction purchase; they discounted that I was not a signatory to any such agreement. I am currently unable to fully access my PayPal account, due to the negative balance of $1,500 fraudulently incurred that GoDdaddy refuses to refund, even though I in no way was a signatory to any agreement that the transaction was "non-refundable." PayPal has, in turn, handed the issue of the "Negative Balance" over to a collection agency, and now my credit rating is at risk.
Business Response
Date: 08/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 2, 2023, our customers GoDaddy account was accessed, and the transaction in question was processed. Our fraud team discovered this transaction and canceled it.
On August 16, 2023, a refund for the transaction was processed to our customers payment method.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer and understand their frustration, we suggest they follow the best online security practices. We also encourage them to enable 2-Factor Authentication and update their account password. Instructions on how to enable 2FA can be found here: *****************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain was suspended in April 2023. After I provided payment, I noticed that my website pages had been disconnected and/or the content was not the same on some pages. I spoke with a representative who restored the pages but she did so incorrectly, duplicating some pages and not linking others correctly, namely my "services" page, the meat of my business. I tried to call back to get this issue resolved but was literally on hold for more than 15 min each time. I finally got a representative on the line today 8/15/2023. The customer service representative, ******, was very unprofessional, lied about getting a supervisor, had me on the line for 35 minutes (I have a screenshot), and talked over me, interrupting me as I tried to explain the problem. She told me that their system updated every 30 days and there was nothing she could do to recover my data for my webpage. I did researched and worked several weeks on the website that I built 2 years ago. The pages were incorrect and without content for months, making me lose business.Business Response
Date: 08/21/2023
Thank you for the opportunity to address our customer's concerns.
On April 29, 2023, our customer chatted with our Care Staff about their Website+Marketing (***) website resolving to a 404 page. It was determined that our customers *** had been suspended due to non-payment and it was manually renewed.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sends out email notifications of the pending renewal prior to a products expiration. We encourage our customer to review and manage their account settings to prevent further unwanted expirations.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This morning, I received an illegal SMS spam, promoting a survey, hosting under the domain ****POLLING.COM, which is registered with GODADDY. I reported this spam to ********************************, which got me a response stating that I needed to report it via a link given in that response to ************************************************************************************************************************************************************************************************************************************************************* That link does not lead to anywhere that I can report this abuse to GODADDY. Here is the text of the original SMS spam:> Today we're conducting a national survey and we'd like to get your opinions. **** RTB Research >> ******************************************* >> Stop2End The link in the spam redirects to the ****POLLING.COM, which, as I said, is registered with GODADDY.Business Response
Date: 08/14/2023
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor have we entered into any agreements with them.
The link they shared in their complaint loads to our online Abuse Form. For their convenience, I have shared a direct link here: **************************************************************;
While ****************************** is a valid address, it is not monitored, and the online form is the proper way to report phishing, spam, and abuse.
Regarding the domain in question, GoDaddy is the registrar of WEB-POLLING.COM, however, we have no control over the content of the site since it is not hosted by GoDaddy. A public DNS lookup indicates that AWS *********** Services) is the hosting provider, so our complainant may wish to contact Amazon to see if they have a process in place to address their concerns.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 08/14/2023
You admit that you are the registrar for the domain in question. This means that it is a customer of yours, the registrant of that domain that is using that domain in connection will illegal SMS spam. It is your services being used to register that domain, which makes you partially responsible for any abuse for which that domain is used.
I reported the abuse by way of the industry-standard ******************************** address. It is your responsibility to receive complaints via this address, and not to make me jump through any additional hoops in order for my complaint to be heard.
Business Response
Date: 08/19/2023
Thank you for the opportunity to address the complainant's additional concerns.
We stand by our previous response.
Should the complainant wish to ensure their concerns are received and reviewed, they should share them with the proper entity, which in this case, would be ********** Services and not GoDaddy.
Additionally, for instances where GoDaddy is the correct entity, our online intake form is the proper way to report phishing, spam, and abuse.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain ************* has expired. Yesterday, on Friday morning, I called GoDaddy and received OUTSTANDING service by an Indian gentleman who was incredibly helpful and genuinely cared to demonstrate GoDaddys values to me. Ive been your customer FOR THIRTEEN YEARS!!!! THIRTEEN YEARS!!!! Wow! Ive showed a lot of loyalty to YOU, GoDaddy. So, the representative renewed ************* for FREE yesterday. See screenshots. Today, on Saturday morning, I get an email from you that BILLING FAILED for zero dollars? The email said youll cancel my domain if I dont pay you ZERO DOLLARS? So, I called you AGAIN, and ****** answered who introduced himself as ****. He was unhelpful and careless. I asked to speak with his manager. He hung up on me. **** took my phone number to call me back IN CASE WE DISCONNECT initially when I called. It was obvious to me that he hung up INTENTIONALLY, but I still waited for him to call me back - to give **** the benefit of a doubt. ****** never called me back. I waited, then called GoDaddy AGAIN. Who do you think answered the phone? ****! I said ****, you just hung up on me. This is ****, I was waiting to speak with your manager. What did **** do? He hung up on me! Hes incompetent and careless. Hes in a wrong job. He is so inappropriate and disrespectful. He traumatized me today with his rudeness. Im shocked! He needs to apologize to me: Im a loyal customer of THIRTEEN YEARS and I deserve BETTER. My domain issue has never been taken care of by ANYONE at GoDaddy! Whos a competent and sane person to actually provide meaningful and helpful customer service to a customer of THIRTEEN YEARS?Business Response
Date: 08/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 11, 2023, our customer contacted our ****************** ****** for assistance with renewing their domain name. During this interaction, our Care Guide processed the domain renewal at no cost to our customer as a gesture of goodwill.
GoDaddy sends out automated renewal notices via email, and these notices are queued ** in advance. In this case, even though our customers domain was renewed on August 11, the automated renewal notice was already scheduled to be sent out.
On August 12, 2023, our customer received an email notification indicating that they still needed to renew the domain. Our customer can disregard this renewal notice, since the domain was renewed the day prior.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about their recent Care interactions. Our Care teams work hard to assist with our customers' needs and concerns. We strive to offer the best service in the industry, but sometimes we miss the mark. We will ensure that the Guide who handled their first call is recognized for their efforts. We will also share the details of their second interaction with our ************* Managers to identify any areas of improvement.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 08/15/2023
please contact me and confirm in writing that I am all setBusiness Response
Date: 08/19/2023
Thank you for the opportunity to address our customers additional concerns.
As shared in our previous response, our customer can disregard the second renewal notice they received.
Per their request, our office has reached out to them directly via email.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyCustomer Answer
Date: 08/21/2023
Dear BBB,
GoDaddys **** did email me. Thanks. The biggest concern of my complaint was that a GoDaddy customer service rep INTENTIONALLY HUNG UP ON ME MULTIPLE TIMES, and so far I received no apologies. Instead, GoDaddy sent me a long corporate speak blah blah blah, which probably made GoDaddy feel good about themselves but is useless. Heres the useless corporate speak they sent me: We appreciate our customers candid feedback about their recent Care interactions. Our Care teams work hard to assist with our customers' needs and concerns. We strive to offer the best service in the industry, but sometimes we miss the mark. We will ensure that the Guide who handled their first call is recognized for their efforts. We will also share the details of their second interaction with our ************* Managers to identify any areas of improvement. This is NOT an apology I deserve after the customer care rep intentionally hung up on me multiple times!!!!
Initial Complaint
Date:08/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since purchasing a domain from GoDaddy 48 hours ago, I have been bombarded with phone calls, texts and emails. They sold my private contact details to so many third parties, it's a joke. I would never use them again and want to warn others. I don't want any further contact from any of these spam calls.Business Response
Date: 08/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 9, 2023, our customer registered a domain name using the .US domain name extension for a one-year term in an online transaction.
GoDaddy provides all eligible domain name extensions with basic privacy. This service masks the domain name registrant's contact information required by ICANN for the public Whois database, and replaces it with proxy information.?
However, the US domain name Registry does not permit private registration for .US domain names. More information regarding .US domain names can be found at the following links.
************************************************************************;
**************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy takes the privacy concerns of our customers seriously and does not sell lists or aid in creating unwanted emails or solicitation calls. Other than as described in the GoDaddy Global Privacy Notice, found within *************************************************** we do not provide information to third parties without a customers express permission.
We empathize with our customer. Unfortunately, in this instance, third parties may have gathered our customer's contact information from the public WHOIS database of domain name registrations.
Our office attempted to reach our customer by phone to address their concerns. Unfortunately, a recorded response stated the phone number in question did not accept incoming calls. Should our customer wish to discuss their concerns further, we can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:08/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You have a domain seller that continues to spam potentially thousands of people including me and two of my accounts and ignores repeated requests to be removed. I have asked multiple times to be removed but they continue to harass. I have attached an example. I request that you reach out to them and have them cease and desist from emailing me. The email is it coming from is ***************************** and **************************** Thank you.Business Response
Date: 08/09/2023
Thank you for the opportunity to address the complainant's concerns.
We empathize with them and understand their frustration. However, the spam in question is originating from another email providers system. We encourage them to contact ****** to address their concerns, as we are not able to enforce and/or suspend the service in question for non-compliance. We have located the following abuse reporting location at ******: *********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ********* stated my exact website need and was told to get the following. On 1/13-16/2023 I paid $4,082.03. ------------------------------**********RR REFUND 8/1/2023 ( $1,949.88 USD )********** 1/19/2023 $500.00 USD ********************* ********** 1/16/2023 $22.16 USD Domain Reg and Protect **********R REFUND 1/16/2023 ( $31.32 USD ) Domain Reg and Protect ********** 1/13/2023 $******** USD: ********************* Svc host 1yr 239.88 ********************* Svc build fee ******** ********* Services 1yr 1,020.00 Domain Reg ***** Domain Protect ***** Fee .36 Total: ******** --------------------------------With a full time job I would have to take off early to meet with the web designer only to find my and my assistant's changes not made. However, I had to pay to upgrade or pay for another plug-in. On 4/9/23, I requested they notify me when the list of 15 was completed before meeting. Their last email 5/1/23:------------------------------I do apologize that I wasnt able to get back to you in time. Unfortunately, I wont be available at the times that you are requesting because that would be at the end of my work day, In order to accommodate we will have to schedule you with someone who is available later in the day.---------------------No response from my emails 5/1 and 5/5. Why? This was clearly not working out. On 5/6, I explained my situation to ************************* and he stated that I may cancel and be fully refunded. On 6/8, ***************** confirmed.On 6/15 ***************** phoned me. He denied having an employee named *****. I requested the recorded message to which ************ stated 7/12 can only be released through a subpoena. ************ refused at least twice to give his supervisor's name and contact info. The only refund was issued 8/1 $1,949.88 out of $4,082.03 in which I paid $2,132.15 back in January. Incomplete service and no website rendered seven months later; This is Acceptable?Thank you for any help you may provide.***************************Business Response
Date: 08/11/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;
On January 13, 2023, our customer purchased our ********************** (WDS), hosting, and marketing services for a one-year term. ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs. To ensure our customers satisfaction was met, our WDS team provided additional revisions on top of the standard two rounds.
On June 8, 2023, our customer canceled the service in question and requested a full refund for their build.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Team attempted to reach out to our customer on multiple occasions and offered to continue working with them to help them perfect their site.
On August 1, 2023, in accordance with our Refund Policy, our customer was provided with a refund for the hosting and marketing services, but their request for a full refund for their build was declined. A copy of our Refund Policy can be found here: ***********************************************************************;
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ivette
Office of the *** GoDaddyCustomer Answer
Date: 08/11/2023
To Whom It May Concern,
GoDaddy did not fulfill service paid for website, $4,082.03 beginning 01/13/23. Website designer did not respond to numerous attempts to complete the work and we honestly do not know why. Always upselling. In addition, after explaining our situation on 05/06/23 to a GoDaddy representative, he stated we were *********** a full refund upon cancellation. We did not agree to the $1,949.88 refund amount before it was issued. We repeatedly requested a full refund for the uncompleted service, delay/non response over the course of eight months to date when my company was depending on GoDaddy to fulfill their service contract to provide the focal website needed by our small business. There was genuine loss of time, money and effort on our behalf. Now to be refunded only $1,949.88 leaves us with paying $2,132.15 for no website in return. We don't understand why GoDaddy can think they can do this.
Thank you,
***************************
Business Response
Date: 08/14/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our WDS team provided additional revisions on ******************* two rounds to ensure our customer's satisfaction was met. Unfortunately, our customer decided to cancel. They have been provided a refund in accordance with our refund policy which can be found here: ***********************************************************************;
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 08/17/2023
To Whom It May ******************** from not honoring their phone representative who stated that we may receive a full refund for cancellation, of which part of the refund policy (*****************************************************************), is GoDaddy referring? The refund policy states "Products purchased from GoDaddy.com, LLC may be refunded only if cancelled within the refund period specified below in this policy." If there is a delay on the part of the website development team and non-completion in working on the product by say three months (before it becomes nonrefundable), how is it our company's fault? The work was paid, then delayed and not completed beyond the recuperable refundable period?!?
We fail to see how this is ethical.
Thank you,
***************************
Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been using Godaddy for years to host our website, they shut down the website due to a 'billing error' for 3 days (I was on vacation); however, there was no billing error. When I called them after returning they said the card on file for the auto renew did not work. I asked them to try again since my bank had not sent any notifications. The payment went through without a hitch. Chase bank says there was no issue at anytime with he credit card. Godaddy continues to give me the runaround, I've made several calls and a chat and basically they tell me I'm lying about the credit card. It's OUTRAGEOUS that they shut down my website, which also took down my emails, without calling or texting me - AND that this was their problem and not mine, and fail to apologize. I'm certain I lost business and emails over those 3 days and have had no resolution from godaddy thusfar. I desire a discount of costs, an apology, an explanation and a solid promise for how they will notify me in the future.Business Response
Date: 08/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 30, and May 25, 2023, our customer received email notifications regarding the scheduled upcoming renewal of the domain name in question. These notifications were sent to the email address our customer had on file at that time.
On May 31, 2023, our customers domain name expired as scheduled after their financial institution declined payment.
On June 5, 2023, an expiration notice was sent to the email address on file. Later that day, they manually renewed the domain via the GoDaddy website. At that time, they also updated the payment method on file.
On August 7, 2023, our customer contacted *********************** Care team to dispute the failed billing on March 31, 2023, when they were advised that their financial institution denied payment. They also updated the email address associated with their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
During our customers August 7, 2023, call with our care team, they were refunded as a one-time exception to our Refund Policy for their June 5, 2023, domain renewal. All future refunds will be processed per GoDaddys Refund Policy which can be found at this link: ***************************************************/refund-policy
Furthermore, GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as using a new email address. Account management is a customer's responsibility.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 08/09/2023
My bank, Chase, never declined the payment. That is the issue Godaddy made a mistake and refuses to acknowledge it. At no time was my card dysfunctional, on hold, expired or otherwise not working; in fact, when I called in they tried the card and it worked.
The problem here lies with Godaddys inability to properly charge the credit card on file.
Sincerely,
***************************Initial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ********************'s for at least a decade. I'm building a website for a very large company and the server I was using was having issues. I called Godaddy for support on August 4th, 2023. I spent multiple hours on the phone. During a phone call with **** I was sold a dedicated server. That would increase my processing power as previously I was on a shared hosting plan. I was told that the server would be available to set up in one hour. My previous C Panel that hosted 8 websites was deleted. One hour came and went. I continued to call Godaddy to ask when it will be ready. I was told repeatedly that it takes time and would be up shortly. Days went by and 8 websites are down. I have a meeting in front of 60 people to reveal the website I built and not only do I not have the website to show anyone, I also do not have any website to show anyone as all 8 of the websites I hosted have been deleted. Despite my many attempts to contact Godaddy. I was repeatedly told to not call them back again and to only contact their legal department in writing. They also refused to refund my money for the server they sold me that does not exist.Business Response
Date: 08/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 4, 2023, our customer contacted our ****************** ****** and was sold a dedicated server (server) for one-month. Due to unforeseen technical issues, the server failed to provision properly, and on August 5, 2023, our customer received a refund for the server. This refund was issued to In-Store-Credit (ISC), which was used to purchase a GROW Web Hosting Plan instead. Our customer had a credit of $153.20 remaining in their account, which our office has returned to their original payment method on file.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that our customers websites are loading properly on the GROW hosting plan. In addition to refunding the remaining ISC, as a gesture of goodwill, our office has extended the GROW hosting plan for an additional three months at no cost.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 08/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a web hosting plan, to include the ability for me to setup a calendar and booking option with specific time slots for my Airbnb. I was very specific with my questions before purchasing and confirmed Id be able to accomplish everything I needed to with my purchase.I spent 5 hours building my website, only to be met with the problem of not being able to create a calendar to allow for online booking. I called go daddy and asked for help with the issue, only to be told I needed to buy another product to accomplish what I needed to. Not satisfied with that answer, I tried for another couple hours to do what I was told Id be able to. Another phone call to go daddy and I was told the builder tools that came with my purchase do not have the coding needed to build the site the way I originally was told I could! I was told I needed to spend another $500.00 to be able to get the proper tools. I did not pay another cent to them, but now Im stuck with a website that I spent hours on, not being able to accomplish what I need to.Business Response
Date: 08/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 2, 2023, our customer contacted our ******************** to inquire about their options to build a website with schedule booking capabilities. With the assistance of our staff, our customer purchased *********************** Websites + Marketing Premium (***) for a one-year term via telephone transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
Between August 2, 2023, and August 4, 2023, our staff worked to the best of their ability to assist our customer with this schedule booking feature. It was determined that *** would not be a good fit for our customers business needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has connected with our customer to discuss their concerns. We have downgraded their website builder to a tier that will accommodate their current needs, and we have refunded them the difference in price. We ask that our customer please allow 5-7 days for their financial institution to process this refund.
Should our customer like to request a full refund of their purchase in accordance with our refund policy, they may contact our office directly. We have included a link to this policy here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddy
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