Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,649 total complaints in the last 3 years.
- 684 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called because an email account hosted from them, mysteriously said it did not exist, talked to a Moana who indicated it was cancelled because it was not renewed, we never got a single notification of that fact, or that the renewal was coming up, and we check our renewals every week, with godaddy, because we spend about 20K a year with godaddy. This is for the email of ***********************
Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
From time to time a company must make the difficult decision to cease providing a particular product or service. These decisions are largely decided due to direct customer feedback, technology, security, and overall usage of the product. The product in question here is our Workspace email (WSE).
Our approach to this included allotting a free trial of ********* 365 (M365) email and sufficient time for our customers to either convert to a paid email plan, or to download and backup any necessary emails and locate a potential alternative service provider.
On May 3, 2023, we proactively informed our customer via email their WSE plan would no longer be supported, and that their email would be migrated to a three-month free trial of M365.
On June 6, 2023, we sent a notification to our customer to let them know their email migration to M365 was complete.
On November 14, 2023, our customer contacted our Care support team regarding their WSE plan no longer functioning. At that time, they were correctly informed that the free trial had expired and had been cancelled for non-payment. Our Care representative offered to assist with recovering the plan, however our customer declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer via phone. Unfortunately, we were only able to leave a voice message with our contact information.
We sincerely value our customers business and empathize with their frustration; and will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted to have my business phone (conversations app) verified and of course it was declined. I got an email from ATS saying that it was because of my website was inaccessible but they sent me the form again and there's no where to put the website address. They actually wanted me to pay another $15 and submit again without the website again so I asked where to put it. They can't tell me and I will not pay to submit it again. I've been hung up on twice after verifying my number and spent almost 3 hours on the phone to get nowhere. I told the ** rep I was putting in a BBB complaint and he said do what you gotta do so I'm doing it, tired of wasting my time and about to go to another provider, I already shut down my website with them.Business Response
Date: 11/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 1, 2023, our customer purchased a one-month subscription to our Conversations product, which provides customers with an additional Voice-Over-IP (VOIP) phone line for their business. Per our customers account preferences, their subscription has automatically renewed on a monthly basis, most recently on October 28, 2023.
Starting in August of 2023, all VOIP carriers started to require businesses to verify their identity before they are able to send unsolicited text messages.
Our customer started the verification process, however, the website they provided was not able to be validated, and their request was denied.
Our customer can learn more about the process by following the link below:
**********************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Should our customer wish to resubmit their request and provide a valid website, they can contact our ************* team for assistance. There is a cost associated with resubmitting the request, and to offset this cost, our office would be happy to apply an additional month to their Conversations plan at no cost to them. Alternatively, if our customer wishes to cancel their Conversations plan, we can provide a refund of the most recent renewal cost.
Our customer can let us know how they wish to proceed via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/19/2023
Here we have the typical corporate response quoting what they are supposed to be doing for customers. If you read the complaint you could see i have called 5 times with no resolution. Your ATS has the request locked from my account and im tired of playing games and wasting time on the phone!Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers situation, we stand by our previous response. The requirement to verify a customers website is part of an industry standard process.
Our office has left detailed instructions within our customers account that would guide our Care team thru assisting them with updating their application to include their website name. Our Care team is empowered to provide a refund for the value of one month of service to offset the cost associated with the application.
If our customer no longer wishes to proceed with the application, our office is willing to provide a refund of the most recent months renewal cost, upon cancellation of the Conversations product.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The primary issues with this company are: 1. Access our GD account (locked by untrained agent) 2. Add a credit card (constant error messages agent couldn't identify) 3. Speak with a 1st tier agent who knows *********** and services (agent did not know how to resolve the issue) 4. Speak with technical support who could correctly address the issues (no callback as promised) 5. Not have GD disconnect a customer call after a 9 minute wait time (IVR is dropping calls). CONSTANT issues with this company and its support, products and servicesBusiness Response
Date: 11/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 13, 2023, our customer made multiple attempts to process a purchase. During each attempt, their payment method was declined, resulting in a security lock being placed on their account.
Later that day, our customer contacted our ************* Team to inquire about the lock placed on their account. Our team successfully removed the lock; however, our customer continued to attempt to make purchases with the same payment method, and with each failure, the lock was re-added for security purposes.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has removed the lock from our customer's account. We recommend they contact their financial institution to sort out the concerns regarding their payment method before attempting another purchase or using another form of payment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:11/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There were approximately 13 fraudulent charges made to my account with ********************** and paypal. SOme monie shave been partially refunded. I need all monies refunded.Business Response
Date: 11/17/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
Per the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their customer number/Username and password.
On November 3, 2023, our customer contacted our Care team regarding an inability to receive email. Our Care team was able to assist, however our customer needed to end the call before troubleshooting was completed.
On November 6, 2023, our customer contacted our Care team regarding charges they were unaware of. Our Care team assisted our customer in refunding the charges.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
It appears some refunds were denied in our system due to their ineligibility at the time. The refunds have now been processed back to the original payment methods.
It appears our customer is in the process of working with our Account Recovery team to regain access to their account. We encourage them to continue to work with that team in this process.
We strongly recommend customers set up Two-Step Verification (2SV) on their GoDaddy account to provide an additional layer of security. More information on setting up 2SV can be found at ************************************************************************************;
We empathize with our customer and appreciate their candid feedback about our service levels.
Our office attempted to connect with our customer via phone to address their concerns. Unfortunately, we were only able to leave a voice message.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddyInitial Complaint
Date:11/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid GoDaddy for ********* Services Plan to make simple website changes. Its been over 5 weeks and each time they make changes incorrectly and change other parts of the website i never asked to change. This has happened more than 5 time and each time, *** called back and explained what they did and asked them to fix only to start the cycle over again. I supposedly spoke with a member of the management team (***************** number ************** WC-******) several days ago who assured me the build team was working on the request as we were speaking and he would make sure they were done correctly. He offered to communicate with me via email but has yet to respond over the past several days. Some of the changes are as simple as changing back the location of projects listed to the correct city from which they arbitrarily changed for reasons unknown. Ive used this service in the past, and had the same experience. Im sure Im not the only the only person whos had this experience and makes me wonder if a class action suit is in order. *** tried to go up the chain to let a member of management know what the experience is when using this service but always get stonewalled at the lower levels. The highest I got was ************ and you see from the above how much help hes been. If it functioned correctly, it could be a good service, but rather the simple changes Ive requested have resulted in me having to call repeatedly and spend countless hours on the phone trying to get their changes corrected only to repeat it all over again. GoDaddy, please create a channel to receive and act on this feedback and similar so customers dont have to resort to filing a complaint on BBB where you have a **** rating. The service I bought is a monthly package which Ive had to extend and purchase a second month because of them repeatedly making incorrect and unauthorized changes to the website.Business Response
Date: 11/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 3, 2023, our customer contacted **********************'s ************* Team to build a website, purchasing a *************** Services plan on a month-to-month basis to facilitate this.
From November 8 to November 14, 2023, our Website and Marketing Team attempted to work with our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy's Website and Marketing Leadership Team has connected with our customer to address their concerns and remains in touch with them to address these.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,***********
GoDaddy-Office of the CEO
Initial Complaint
Date:11/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON November 8th 2023 9:35 a.m. eastern time, my GoDaddy account page for invoicing shows and states:"success" with a check ***** You are now able to create invoices and accept payments from your clients it is time to take your business to the next level"On October 26th 2023 when I sent the invoice to my customer ******************* in the amount of $19,960. My GoDaddy web page said the exact same thing. "success"My invoicing page showed other invoices that I had already sent in the past and been paid for as an approved invoice customer from ************************* I sent the invoice to ******************* in good faith.******************* being a very good customer of Readoor cabinets paid the ********************** in full on October 26th 2023 at 10:00 a.m.On October 26th 2023 at 6:14 p.m. I received an email from GoDaddy asking for detailed invoice **************** Statements.The request for bank statements and contracts for our company should have been done in advance of us being told that success we are now able to send and receive contracts. Had I understood that GoDaddy was going to require any further information from us I would have never sent the $19,960 invoice to my very good customer *******************. Because now ********************** invoicing had my customers money in their hands I had no choice but to send the bank statements and the contracts. Let me tell you I was extremely disappointed in the handling of the invoice at this point. I would have never sent an invoice through GoDaddy had I understand they were now going to somehow change the fact that I was approved for sending invoices and receiving money from my clients. It seemed like a bait and switch scheme to me.On Wednesday November 1st at 8:20 a.m. I sent three bank statements from Readoor business checking account and I also sent three Back statements from Readoor business Premier account and I sent the contracts for each of the countertops and cabinet refacing which show the deposit amount due that I had built ******************* for in the amount of $19,960.On November 2nd 2023 at 8:32 p.m. GoDaddy sent me an email stating unfortunately GoDaddy payments will not be able to service your account due to certain risk factors effective immediately you can no longer process payments. In regards to your current account balance please let us know which option you would like for us to take as we work with you to ensure your business is minimally impacted by this account closure:1. We can refund all of your customer transactions that have not been paid out to you yet. Please note that processing fees still apply for this option.2. We can hold your account balance on reserve for 120 days and then release any remaining balance back to you once the reserve. Is over.Both of those options were and are completely unacceptable.Thinking about the well-being of my customer so that she did not get caught in this bait and switch scheme. At 8:49 p.m. on November 2nd 2023 I immediately logged back into my GoDaddy invoicing account. Which still says "success" I refunded ******************* her $19,960 back to her original discovery card ending in ****. I had to start thinking of how I would explain to my customer what ********************** had just pulled. And what an embarrassment that would be to our company.We have been using PayPal since 2012 to send invoices to our customer's and have never had an issue of any kind.The only reason we even gave GoDaddy invoicing a chance was because they were undercutting what PayPal charges us for their processing fees.Then on Friday November 3rd 2023 at 8:06 p.m. I got another email from GoDaddy."Your bank account ending in **** is going to be debited in the amount of $459.38 this should happen within the next business day They were debiting our account $459.38 for processing fees based on the $19,960 invoice that my customer ******************* paid to them. That they never released to us and said that we were not approved for invoicing.Business Response
Date: 11/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 25, 2022, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On October 26, 2023, the transaction in question was flagged for review by our Verification Team. As a result, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons, why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************
On November 3, in accordance with the terms our customer agreed to, their financial institution was debited a processing fee for the transaction in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?We empathize with our customers concerns, and while processing fees associated with refunds are industry standard and non-refundable, we have made a one-time exception and have credited their account for the amount assessed. They should allow between two to four business days for the funds to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have always enjoyed doing business with Go Daddy for over a decade now. I am very happy they have taken care of my issue.
Regards,
***********************
Initial Complaint
Date:11/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Complaint reversal of payments Account #******** I have contacted the GoDaddy customer support team multiple times through phone, email, and social media sites. I spoke with **** a rep with GoDaddy and she advised me that she couldnt help me either. I am writing to express my deep dissatisfaction and disappointment with a recent incident involving the reversal of multiple customer payments for services I provided. These payments were processed by GoDaddy Payments, and were associated with a website I built on the GoDaddy platform. I built the website with the assistance of staff that worked for go daddys support team. Never during the time I was building the website with the help of godaddy support did they inform me the website went against the company policy. I am appalled by the lack of communication and the subsequent financial and emotional distress caused by this incident. On [11/06/23] several customer orders processed through ********************** Payments, totaling around $160 go reversed to my utter surprise. I discovered that these payments had been reversed without any prior notification nor explanation from GoDaddy. How embarrassing ?? I didnt have time to warn my customers nor prepare myself for the consequences. This sudden reversal not only resulted in monetary damages in a loss of $160 but also caused significant emotional and mental distress, as I was left in a state of confusion and embarrassment due to the sudden loss that felt like theft.As a loyal customer of **********************, I expected to be promptly informed of any issues or concerns regarding my transactions. However, GoDaddy failed to fulfill this basic expectation by neglecting to alert or inform me about the decision to reverse these payments. Im seeking clarification and the immediate refund for the $$ reversed for services I already had provided to end user. I feel like a victim of THEFT. I am requesting $300 for pain and suffering.Business Response
Date: 11/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On November 9, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. While we empathize with our customers concerns, we respectfully decline their request for compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of Oct. 29 2023, I am unable to access my Godaddy account. I contacted customer service on Oct 30 and per their request, completed all of the steps to regain access including the identity verification required on the account recovery form (supportcenter.secureserver.net/accountrecovery) . Since then, I've called, chatted and emailed numerous times and Godaddy customer service is unresponsive. To resolve my complaint Godaddy must review the documents I submitted, verify my identity or request further proof, and then give me access to my account. I am requesting to use the same account login email that have remained unchanged for over 7 years. On Oct. 29 I discovered that my password wasn't valid. I requested a password reset and was notified that a verification would be sent to an email address that's not mine - a completely unfamiliar address @yandex.com which is apparently hosted by yandex.ru. This email address is unknown to me. Under normal circumstances it would require at least 3 confirmation steps plus a follow-up notification to change an account ******'s primary email address. NONE of these were sent to me by Godaddy. 1) Email Verification I did not receive: GoDaddy typically sends a verification email to the current email address on file. I did not receive this.2. Security Questions I did not answer: The user is asked to answer security questions that were set up when the account was created or last updated.3. Notification of Change I did not receive: After the change is made, GoDaddy usually sends a confirmation email to both the old and new email addresses to inform them of the change. This serves as a final check; if the original account holder did not initiate the change, they can contact customer support. I never received an email notification of change.4. Account Activity Logs: I should be able to review my account activity logs for any changes or actions I do not recognize or authorize. This has not been made available to me.Business Response
Date: 11/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 27, 2023, someone with access to the email address on file for our customers GoDaddy account requested and successfully reset the password for said account. Shortly after, the email on file was changed. An email notification was sent to the old email on file to advise of the change.
On October 30, 2023, our customer contacted our Care Staff as they were having difficulties accessing their account. They were advised to go to changeupdate.com and fill out the information there, which they did. Our Account Recovery Team (ART) responded asking for additional information later that day.
On November 2, 2023, our ART asked our customer again for the additional information they previously requested and our customer provided it to them.
On November 6, 2023, our ART updated the email address on file and responded to our customer letting them know.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has since added a ****** authentication which adds another layer of protection to the account in question.
Our offices outreach attempts have been unsuccessful, but we have shared directions for updating the email address on file as well as viewing the account activity logs in their GoDaddy account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy acquired the customer base of a company I used to work for. At the time I received free hosting services from said company. It appears that GoDaddy decided to start charging me for these services without my knowledge or approval. When speaking to a phone agent, they told me the following:1. Their refund period is 48 hours -This means I would have to check my credit card statement every day to know there was a charge.2. They claim to have sent me an email - I no longer have access to the email or phone number they sent this to, since this was several years ago. 3. They used an old credit card ******************** Since Amex automatically honors charges from previous credit cards, the charge went through. They have since blocked future charges. 4. The agent on the phone stated they have no record of my approval of the charges while at the previous company. The agent admitted that they have no record of me signing up for the services, but wasn't able to give me a refund.If I would have received communication from GoDaddy regarding this, I would have closed the services, as I haven't used these services in years. I wasn't even able to log into my account without providing a copy of my ID, a DNA sample and a birth certificate. (the last two are a joke).The invoices they sent me aren't even billed to my address. I am seeking a refund for 11 charges made by Godaddy in the amount of $655 and an apology, as their support agent was a jerk, even after recognizing that the charges didn't make sense. My customer number is *********Business Response
Date: 11/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Media Temple (MT) provided its employees with a free courtesy hosting plan. This continued after an employee left MT.GoDaddy (**) acquired MT in 2013, but has only recently begun migrating MT customers to **.
A business decision was made to remove the free products when migrating from MT to **. These free products would be transitioned to paid products once they finished migrating. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify them.
The MT account along with any valid payment profiles was migrated to a new ** account on May 26, 2023, and an email was sent to our customer. The first auto-renewal in the ** account was on July 30, 2023. When, per our customers account preferences, ********************** automatically renewed their Website Security, in good faith to honor agreements with them. Additional auto-renewals would continue for the other products in the account. After each renewal, an email was sent to our customer at the address on file.
Our customer contacted support on November 7, 2023, to inquire about charges on their credit card. They were properly advised about the product renewals and refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy relies on our customers to maintain their account contact information. We have no way of knowing what their new email is unless they inform us by updating their account. Account management is a customer responsibility.
With that being said, we are working with our customer to resolve their billing concerns amicably.
Thank you again for the opportunity to address these concerns.
Best,
******
Office of the ***** GoDaddyInitial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own a web domain through GoDaddy. It was up for renewal. Yesterday I went to the website to manually pay the renewal. The first time failed, the website told me to try again, so I did, it worked the second time. Today I see that they charged me two separate times for the same renewal. I did not make or authorize two payment's They say their records show two purchases for the same thing a 2 year renewal of my domain. I spent over an hour with their billing support. They said I made both purchases, which I did not. They said it was too late for a refund (less than 30 hours) of either purchase unless I cancelled ownership of the domain. I said that I cant cancel the domain because the email associated with it has been used on too many job applications and resumes (I am unemployed). They claimed that because the database was updated showing I purchased 4 years they can not change it. Even though I did not purchase 4 years I only purchased 2. I need the second transaction refunded as I did not authorize it to take place. ICANN does not restrict them from updating or correcting their records. Mistakes happen and the need to be corrected. This was a mistake in Go Daddys systems and or policiesBusiness Response
Date: 11/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 6, 2023, our customer manually renewed a domain name registration for a two-year term. Three minutes later, our customer processed another domain name registration renewal for the same domain name, for a two-year term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer to discuss their concerns and was unsuccessful. As a gesture of goodwill, we have refunded the second renewal transaction to the payment method utilized by our customer. A refund confirmation was sent to our customer via a separate correspondence.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddy
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