Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,543 total complaints in the last 3 years.
- 633 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has created a subtle trap to withdraw lots of a cash from their customers. They send me an email saying products will renew with a link to make changes. When you click the link it takes you to your account but the products in question do not appear, thus you are not able to renew them and are left with the impression that there was some sort of clerical error. Godaddy has been billing
Business Response
Date: 04/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 20, 2012, our customer created a ********************** Account via the ********************** website. Three of the transactions our customer referenced took place in this account.
On April 2022, our customer created another ********************** Account through our website. One of the transactions our customer referenced took place in this account.
In reviewing our customers' accounts, it appears that they have accessed separately, even though the same products do not exist in both accounts.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate our customers' candid feedback, ultimately, it is a customer's responsibility to renew their products in a timely manner.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my credit card and noticed that GoDaddy charged me $619.68 for auto renewal of a site that I used to use a while ago. I forgot that I signed up for auto-renewal. But they used to charge a lot less. Either way, I want this refunded as I have no use for it. They say they won't refund because it is outside the refund policy. They also don't allow you to remove your credit card until you have removed the product and hosting. Now I have no website and I am still charged the $619.68. I think this is theft and it needs to be reported.Business Response
Date: 04/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 22, 2025, our customers CPanel Hosting renewed for three years in accordance with their account settings.
On March 31, 2025, our customer contacted our Care support and requested a refund. This refund was denied as it was outside of our refund policy which can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have provided our customer with a one-time courtesy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against GoDaddy.com, LLC regarding an issue we are currently facing with our business account. Account Information: Business Name: T*********** (******** ***) Date of Incident: 4/7/2025 Amount Frozen: $****** Description of the Issue: GoDaddy froze the funds in our account and informed us that our business was being classified as "high risk and we could no longer avail of their payment processor. This action was taken without sufficient explanation, and we were not provided with an opportunity to address or resolve any concerns. The freezing of our funds has caused significant disruption to our business operations, as we rely on this account for essential transactions. Despite multiple attempts to contact GoDaddy’s customer support, we have received vague or unhelpful responses. The lack of transparency and the inability to communicate clearly regarding this issue is unacceptable. They informed us they will hold our funds for 120 from today, despite us offering any information/documentation they would need to resolve the issue. We have a legitimate business, a social media marketing agency that has never received a complaint, chargeback or refund request. We are a service-based business and have had nothing but satisfied customer. GoDaddy have had our money in their account for well beyond 6 months already and continued to take payments. Then when we wanted to take some money out, they hit us with this news. This drastically affects our business, plus we planned on using these funds to pay for operation costs and taxes. Their support was dismissive and even rude.Business Response
Date: 04/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
On September 10, 2024, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
On September 14, 2024, our customer’s account was flagged for review by our Verification Team, placing deposits on hold and requesting additional information for evaluation.
On March 1, 2025, our customer responded with additional information.
On April 7, 2025, our Verification team requested additional information for review, which our customer provided.
On April 8, 2025, our customer was informed that GoDaddy Payments would not be able to provide services to them due to risk factors. Our customer was provided options to have GoDaddy hold the funds pending a chargeback window or to have funds refunded to cardholders.
Reasons why GoDaddy Payments may close an account are discussed in the following GoDaddy Help article: *****************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 8, 2025, our Verification team advised our customer that while we would still be needing to close their account due to certain risk factors all of their funds would be paid out by end-of-day.
While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** **
Office of the CEO | GoDaddyCustomer Answer
Date: 04/14/2025
While we appreciate that GoDaddy has released our funds, we do not consider this matter resolved due to several unresolved concerns:
Unjustified High-Risk Classification
We are a U.S.-based social media management agency working with reputable businesses. We are 100% service-based, have never had a chargeback, refund request, or customer complaint. We fully complied with every request and operate within FTC guidelines, yet we were still labeled “high risk” with no explanation. This affects our ability to work with other processors and unfairly stigmatizes our business.
Unprofessional Conduct
A GoDaddy Risk department employee refused to escalate our call, mocked his supervisor by saying they “just punch a timecard,” then hung up on us mid-sentence. This was disrespectful and unprofessional during a sensitive dispute.
Lack of Transparency
We understand risk models vary by processor, but the total lack of transparency, explanation, or appeal process is unacceptable. Vague language and links to general policy articles don’t give businesses like ours a fair chance to understand or correct anything.
We complied in good faith, provided everything requested, and still experienced a process that felt dismissive and unaccountable. Small, compliant businesses deserve more than silence, policy links, and canned responses. We request this complaint remain open to reflect the need for accountability and better treatment.
Sincerely,
****** ****Business Response
Date: 04/17/2025
Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. Consequently, our decision to terminate their GoDaddy Payments account is final.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO – GoDaddyInitial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In an attempt to CANCEL my domain with GODADDY, they kept me on the phone for 1 1/2 hours. I gave them all my information over and over and they continued to make me jump thru unnecessary hoops, In an attempt to wear me down, I demanded a supervisor or manager to resolve my issue, and they would not comply. These are tactics to try to hang on to my account which has paid them over $35.00 per month for the last 11 months. I refuse to pay them anymore money after I officially cancelled all accounts. They are discriminating against me as a Senior. These are unethical business tactics. This took place Monday night April 7, 2025.I am a retired Educator from **. *** ANN **********Business Response
Date: 04/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 16, 2024, our customer purchased a domain name for a one-year term via an online transaction.
On March 22, 2025, they accessed their account and disabled the automatic renewal setting for the domain.
On April 7, 2025, they contacted our *********** seeking cancelation of the domain name. While they provided the temporary access code to authenticate their account, they were not cooperative when a member of our Care Team asked for an additional code to cancel the domain name on their behalf. Ultimately, because we did not receive the necessary authorization from our customer to cancel the domain, it remains active in their account and is scheduled to expire on April 16, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their accounts and modify those preferences. If our customer would like ********************** to manually cancel the domain from their account on their behalf, we encourage them to reconnect with our Care Team and cooperate throughout the process.
Our customer may also wish to cancel the domain name themselves. The following article may help them through the steps of domain cancellation.
*******************************************************************************************************;
This office attempted to connect with our customer but was unsuccessful in reaching them. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns, and can be reached via email at *********************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed three orders on 04/06/25 with GoDaddy online and the following day requested a refund under GoDaddy's terms and conditions. All three orders were eligible for a refund to my original payment method (a checking account attached to my GoDaddy account). I both texted and called GoDaddy customer service on 04/07/25 to request these refunds and texted with a supervisor (*********). The GoDaddy customer service representative I chatted with (*********) stopped communicating with me when it became apparent that he/she was not able to refund my money, claiming that one of the orders could not be refunded to my original form of payment. To be clear, all three orders were paid for with the SAME payment method (checking account). I did NOT authorize at any time anyone to 'credit' my account for one of the orders. I clearly requested a refund for all three orders and have screen shots to prove this via the chat that was initiated. I believe GoDaddy is engaged in fraudulent behavior with respect to its refunds and attempts to credit the account instead of refunds. Please see attachments for each of the three transations which have my order numbers and indicate refunds; however, no refunds have occurred.Business Response
Date: 04/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 6, 2025, our customer entered their account and made three transactions utilizing their checking account. ********************** uses a third-party check processing company, ****************************, for check transactions.
GoDaddy is aware of an intermittent issue with Certegy where some refunds are failing to process.
On April 7, 2025, our customer contacted our *********** to request the cancelation and refund of the three transactions. While two of the refund transactions were successfully processed, the third transaction failed. To return the funds to our customer, the transaction was refunded to In-Store Credit, and a check request was raised for our Payment Processing Team to refund the transaction in the form of a check. A ticket was created on our customers behalf and escalated to our Billing Team for review.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and apologize for the inconvenience this experience has caused our customer. ********************** is working diligently with Certegy to resolve the issue with refunds as quickly as possible.
Check requests can take up to six weeks to process. However, this office has since contacted our customer and informed them we have expedited their ticket for a faster delivery of their funds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 04/09/2025
I have not received any such refund from GoDaddy and request that this case remain open or pending or paused until sufficient time for any refund to received.Business Response
Date: 04/15/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
On April 7, 2025, two of the three refunds in question were processed back through our customer's original form of payment.
A ticket was created for the third refund in question so that GoDaddy could generate a check to return the funds to our customer. As the ticket has been expedited, our customer will not need to wait the standard six weeks to receive their check. The check will be mailed to them on Wednesday, April 16, 2025, and they should receive it within three to five business days following that.
As this office has been in contact with our customer, they may contact us for further review if they have not received their check in the mail by the close of business on Wednesday, April 23, 2025.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyCustomer Answer
Date: 04/15/2025
I have not received any refund check and request that this case remain open/pending until after April 23rd, as the business is now indicating I should have the check received in the mail by that date. There original response said 'up to 6 weeks.' Nice. They could expedite the refund, but that would require that they care about the customer receiving a timely refund.Initial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has been charging us ****** for renewal of their services that we are no longer using and have tried to cancel on MANY occasions. Their support team is has been making us jump through hoops to try and even access the account to cancel the subscription. I and another former employee have tried multiple times to cancel our subscriptions, been told they we canceled and then we were charged again. I attached screenshots of products being removed from our account and of them saying we need to renew expiring products. I have no idea what they are charging us for as I can not access the account and have tried working with their recovery team to do so only for them to keep coming back with more things I need to do but not giving me the information of the employee who the accounts under.Business Response
Date: 04/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 19, 2025, our customers Standard Wordpress Hosting auto-renewed for one year in accordance with their account settings.
Our customer has been working with our Account Recovery team to regain access to the account in order to be able to cancel products within the account and stop further renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have connected with our customer and addressed their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:04/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has automatic renewals and I trusted that they would do the right thing on the renewals. I have been a customer with them for 10+ years. I have added services with them over time. They house my website and I used them to do a full redesign which I paid a nice amount for. No complaints on the redesign. What is inappropriate is that they kept charging me for my previous website hosting in the amount of $239.88. I didn't know they didn't stop my previous charges and they never mentioned it when they started my new site. They should have mentioned it and they inactivated my previous website so why would they be charging me. I called for another charge that I wasn't clear on that came through and the sales *** noticed it. He gave me a refund for 2025 and tried to give me a refund for 2024 but the system wouldn't allow him to do it. He said I needed to put in a claim to have the refund done. They have denied my claim? They just stated that I should read the legal jargon that was written somewhere. What legal jargon gives you the right to charge a longstanding customer when your company should have shut off the previous website that you inactivated?I told them if they couldn't give me a refund then give me a credit. It isn't like I don't spend a lot of money with them. I haven't heard anything back from them. This is inappropriate and I would expect better from the company that I have recommended to quite a number of other businesses over the year and have bought a lot of services ******* the right thing!Business Response
Date: 04/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 20, 2016, our customer purchased our ********************** with one year of hosting via a phone transaction. This service enlists GoDaddys *********************** team to create a custom website (for a one-time fee) using GoDaddys Shared Hosting platform to host the site.
This service has been renewed annually both via phone transactions and, as of the last seven years, via automatic renewal in accordance with our customers account settings.
On February 11, 2023, our customer purchased a new *********** utilizing GoDaddys Websites + Marketing platform to host the website. As the automatic renewal settings had not been disabled on the former hosting service, it continued to renew automatically in accordance with their account settings.
On February 11, 2025, they contacted our *********** and requested the cancelation and refund of the former hosting plan. In accordance with our refund policy, our customer was provided with a refund for the most recent renewal. As the 2024 renewal was more than one year old, their refund request for that renewal was declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value our customers feedback and understand their billing concerns. As a courtesy, this office has provided a refund to In-Store Credit for the 2024 renewal in question. Our customer can use these funds to purchase new products or services within their GoDaddy account or renew existing products and services.
We thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *********
Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered email for several websites I purchased through godaddy.com. None of them work and I spent 2 hrs on the phone with customer service. Each email costs roughly $105 after tax and they refuse to offer a refund or fix the issue.Business Response
Date: 04/08/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On March 5, 2025, our customer purchased a Websites and Marketing (W+M) Basic plan for one year via the GoDaddy website. *** is our proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. This purchase included a one-year free trial of Email Essentials at no additional cost.
On April 6, 2025, they contacted our ************* Team to request a refund for the Email Essentials Plan, included with their March 5, 2025, transaction. This request was declined correctly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As no fees were associated with the product in question, we respectfully decline our customer's request for a refund. Furthermore, all future refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year, 2/26/24, I subscribed to a website builder. I've been with GoDaddy 10+ yrs & have other products with them. I paid for 1 yr of builder, but within 3 wks, it was clear that it wasnt the right fit. 1 mo. after purchasing, I stopped using it, and thought I had done what I needed to cancel the future renewal. Fast forward 11 mo. from when I believed I cancelled ****** get a letter from a collection agency, that arrived the 2nd wk of March, saying I owe them $481. I assume it's a scam after looking in my account & not seeing any notices & not expecting a charge of that amount. I get another letter 1 wk later & call GoDaddy. I put together that the only thing close to that amount would be a website builder & find the one I believed I cancelled. **************** says that they will have to ask for an "out of policy refund" because it's outside of their window. It's only outside of their window, because I never received any contact from them telling me this had occurred. I had no reason to think I was going to be charged for something I believed to have cancelled, and they never notified me the charge didn't go through, so I had no charge to know to dispute until I recieved the collections letter. It never showed on my bank because the card attached to it rejected it. They allowed their processor to cover the charge on their end & sent me to collections the next day, never notifying me on their end of being sent there. I waited for the response only to receive an email that my request was denied. I spoke to customer ************** felt that it wasn't right, but didnt have the ability to do anything. Initially, I decided to move on & move my other products, but am now feeling like this was a sketchy practice. Allowing the processor to cover the charge with no notice of charge failure + next day collections, I feel is a tactic to put a consumer outside of their refund window, making it appear as if their were no issues on the acct. until too late.Business Response
Date: 04/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 19, 2024, our customer initiated a trial of **********************'s Websites + Marketing (W+M) Commerce service. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
On February 26, 2024, and 2025, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration and subsequent renewal, including on February 16, 2025, informing our customer the expiring service would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy uses a third-party check processing company, ****************************, for check transactions. In these transactions, ******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer. Additional information regarding Certegy may be found in the terms of service which our customer had accepted.
********************** does not make collection efforts as ******* provides the funds to GoDaddy required for these services. It appears that ******* is attempting to collect the funds from our customer. Collection efforts made by ******* are outside of GoDaddy's control.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/15/2025
This is the same vague answer I was provided by the company initially. My complaint is regarding the internal process to allow the payment processor to accept a charge that was rejected & then send it to collections same day, preventing me from being aware of the charge until outside the return window. I also have no record of the email they indicated to have sent, but it's possible something is wrong with my account on their end as I haven't received any emails from them for a few months (that email is receiving all other emails though).
Ultimately, the answer given confirms for me that this is an intentional practice on behalf of GoDaddy. The fact that their own customer service thinks this is wrong also tells me that any regular person recognizes this as unethical. It's clear to me that we will not reach a meeting of the mind however; so I am rejecting this response to ensure that you don't mistake this as satisfaction. I am ok with the case being closed out and will proceed with moving all the rest of my business with the company elsewhere over the preceeding weeks. Thank you BBB for providing this opportunity. I hope that future GoDaddy customers have the experience I had years ago that led me to be loyal to the company for more than a decade & not the current experience I have had.
Business Response
Date: 04/17/2025
Thank you for the opportunity to address our customers additional concerns.
We empathize with our customers billing frustration; however, we stand by our previous response. While GoDaddy sent notices to our customer via email both prior to and following the transaction in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my email account with ********************** because after buying a new PC and attempting to setup my outlook with **************** 365, I was having issues bringing in my accounts.I contacted ********************** and after quite some time, they informed me that the option to monitor emails through the Outlook desktop app was no longer an option with the current plan that they just renewed and that I would have to buy the premium service that includes a license to office 365 in order to use the service as I had before. The problem is, I already have office 365 through ********* and I've been using it for years for my email, apps, backup and online storage. It would be redundant to have to buy this product again. So I did some research and found out that I could move my service to a company called ******** for a fraction of the price and use my email as i needed it with Outlook. It took a couple weeks to go through this process and make sure everything was switched over. The billing had posted on 2/15/25 and I noticed other email accounts coming due. It didn't even occur to me that a company that I had trusted with the registration of my domains and management of my emails that they wouldn't honor a partial refund for the balance of the 46 weeks left with the service. Especially considering it wasn't even going to work as I had originally purchased it. I'm seeking a refund of the balance at the very least, but GoDaddy needs to be investigated for these practices.The agent I was talking to also provided me with a slew of misinformation. 1. They sent me a link to the policies but it clearly says they were updated on 3/27/25. After I had been charged.2. He the said that I would have been sent an email. But when I sent him a screenshot showing no emails, he said it was for manual renewals only.GoDaddy is using deceptive practices. The email service they sold me would no longer work with Outlook unless I spent 2X more the original price.Business Response
Date: 04/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 13, 2023, our customer purchased a **************** 365 Email (O365) account for a one-year term via an online transaction. Per their account preferences, ********************** automatically renewed their email plan, most recently on February 13, 2025.
GoDaddy sent renewal notices prior to expiration, informing our customer the expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customers responsibility.
On April 5, 2025, our customer contacted our Care team to request a refund for the most recent renewal. During this interaction, they were informed that the request fell outside the scope of GoDaddy's refund policy, which can be reviewed here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage them to review and manage their account settings to avoid unwanted renewals in the future. While our refund policy does not typically allow for reimbursement in these cases, we empathize with our customers situation. As a one-time exception, we are willing to offer a refund.
To proceed, they must first cancel the O365 subscription by following the steps outlined here: ***********************************************************************************************
Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.