Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,649 total complaints in the last 3 years.
- 684 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has been withdrawing monthly fees for the last 3 months for ********* Email Essentials even though they took me through the grueling weeks long process of transferring my accounts over to *********, also know as "Email Migration", so that I would be able to use ********* full capabilities (which you cannot do if you purchase ********* through GoDaddy). They were charging me for 2 ********* Email Essential Accounts which one was a Annual plan and I completely CANCELED and deleted that account/email and if I hadn't noticed this they were gonna charge me the annual fee again in just a few days. I have multiple accounts through ********************** and ********* so I wasn't closely monitoring what the fee's were for until I took a closer look at my monthly subscriptions automatic payments. When I logged into GoDaddy the invoices wouldn't even show what domains the fee's were being taken for so I called and now they refuse to refund me the empty ********* accounts because I did not turn off the auto payments even though THEY WERE THE ONES WHO CLOSED AND TRANSFERRED THE ACCOUNTS TO *********. So ********* has been charging me monthly and GoDaddy has been double charging me monthly. One of the accounts they were double charging me for was an Annual plan versus a Monthly plan and I even told them I'm not worried about them pro-rating and refunding that one, I just want the Monthly subscription plan refunded for those 3 months which is only like $28! I've been a customer with ********************** for over 10 years even though there are better and cheaper alternatives for domain purchases and hosting and now they've lost an active paying customer for $28 that refers many other older real estate agent clients looking to get websites because I do all of my own websites and they are always asking me for help with theirs.
Business Response
Date: 07/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 22, May 22, and June 22, 2025, per our customer's account preferences, ********************** automatically renewed ********* 365 Email Essentials plans within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has reached out to our customer to discuss their concerns. The email plans in question have been cancelled and the refunds requested by our customer have been processed.
We appreciate their candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have refunded my payments.
Regards,
******** *******
Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7-15-15 I attempted to cancel my account with ******************** as i am no longer in business. They keep giving me the runaround on cancellation and switching a new person who repeats the same old stuff. **** have my account number so they keep trying to delay cancellation. They tell me they are sending an email and I never get them. I just want this cancelled and get money back and have to deal with such incompetence againBusiness Response
Date: 07/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 6, 2013, our customer registered a domain name for a one-year term. The registration included Full Domain Privacy and Protection (FDPP), a premium add-on service that provides proxy contact details in a domain's WHOIS and protects against the cancellation, expiration, or transfer of a domain name. Domains with this add-on can only be canceled or transferred once the domain is downgraded.
On May 8, 2021, they purchased our ******************************** (WDS) hosting for a one-year term.
Per their account preferences, the domain and WDS have been renewed annually, most recently on March 7 and May 8, 2025. In each instance, notices were sent before expiration, advising them that the service(s) would renew according to their account settings unless action was taken. Account management is a customer's responsibility.
On July 15, 2025, they contacted our *********** to request that their account be canceled and receive a refund. Our staff provided them with the steps to cancel their account and assisted with downgrading their domain's *****
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with their frustration, we are unable to provide them an out-of-policy refund per GoDaddy's Refund Policy, which can be viewed at *****************************************************************
If our customer wishes to close their account fully, they can review the steps in the following article: **************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Summary:Purchased 9 GoDaddy email accounts and office services on June 8, 2025. Due to a company restructuring, I requested to cancel 8 of them on July 14, 2025. None of these 8 services were activated or used. GoDaddy refused to cancel and denied refund, citing company policy, despite the services remaining completely unused.Desired Resolution:Refund for the 8 unused email and office services.Detailed Description:On June 8, 2025, I placed an order with GoDaddy for 9 email accounts and office services for my company. Due to unexpected company restructuring, I needed to cancel 8 out of these 9 accounts. I submitted my cancellation request on July 14, 2025. GoDaddys customer service acknowledged my request but refused to cancel or refund the unused services, despite the fact that they were never activated or used.I believe this is an unreasonable policy, as no services were consumed, and the situation changed beyond my control. I am seeking a fair resolution and request a refund for the 8 unused ************* of the transaction: 6/8/2025 The amount of money paid the business: $4,432.32 GoDaddy customer #: ********* Receipt #: **********Business Response
Date: 07/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On June 9, 2025, during an online chat with GoDaddys ************* Team, our customer purchased eight ********* 365 Secure Business Professional Email plans and one ********* 365 Email Plus with Security plan. Each of these plans was purchased for a three-year term, and all were activated that same day.
On July 13, 2025, our customer contacted our Care Staff to request a refund for eight of their email plans and was properly advised that these transactions were not eligible for refunds. During this interaction, our guide submitted an Out-of-Policy Refund (OOPR) request form to have the refund request reviewed to determine if an exception to our Refund Policy was warranted. Our OOPR team determined there was not.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
All refund requests are processed in accordance with GoDaddys Refund Policy; consequently, we respectfully decline our customers request for an out-of-policy refund. Our Refund Policy can be found at the following link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 07/18/2025
Thank you for your detailed explanation.
However, I must respectfully disagree with GoDaddys decision. While the accounts were technically "activated," none of the eight ********* *************************************** used. No email accounts were configured, no mailboxes accessed, and no services consumed.
Moreover, during purchase, GoDaddys checkout did not clearly warn that any activationeven without usewould void all refund eligibility for multi-year plans. This lack of transparent disclosure contradicts fair consumer practice.
The OOPR review is an internal process, not a legal or regulatory standard. Considering no service has been used, I respectfully request GoDaddy reconsider in good faith, or otherwise provide escalation details beyond its internal refund denial process.
I reserve the right to pursue this further through consumer protection channels, including BBB and credit card dispute, if necessary.Business Response
Date: 07/21/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and respectfully decline our customer's request for an out-of-policy refund, as GoDaddy is not responsible for the unexpected restructuring of their company.
When activating their GoDaddy account and purchasing their ********* 365 Email plans, our customer agreed to *********************** Terms of Service, which can be found at this link: ***************************************************.
At the time of purchase, they also agreed to our Refund Policy, which can be found at: ***************************************************/refund-policy
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ********
Office of the CEO GoDaddyInitial Complaint
Date:07/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Request for Refund E-Commerce Service Purchased 06/09/2025 Complaint Details:On June 9, 2025, I purchased an e-commerce service from GoDaddy using my credit card paying the amount of $496,78. Within 30 days of purchase, I realized that I would not be able to use the service due to a requirement by the product distributor: they only approve applications from businesses with a physical retail store, which I do not ******* a result, I cannot move forward with using the e-commerce platform as intended. I contacted GoDaddys customer support and spoke with some agents to request a refund, explaining that I am a U.S. Navy veteran, currently unemployed, and cannot benefit from this service under these restrictions. Despite my explanation, I received a denial email on 07/02/2025 stating that the refund request was rejected due already passing over 20 days window for refund Since the request was made within the 30-day window, I believe I am entitled to a refund, especially considering the service was not usable due to legitimate constraints beyond my control.I am respectfully asking GoDaddy to reconsider and issue a refund for the e-commerce product that I am unable to use.Purchase Date: 06/09/2025 Refund Request Made: Within 30 days Service: E-commerce website service Refund Denied: Via email after customer service contact Todays Date: 07/12/2025 Resolution Sought:Full refund of the amount paid for the e-commerce service purchased on 06/09/2025.Thank youBusiness Response
Date: 07/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 9, 2025, our customer purchased *********************** Websites+Marketing (W+M) plan for a one-year term during an interaction with our Care team. On July 2, 2025, our customer contacted our Care team to request a refund of the service. They were properly advised that per our Refund Policy, W+M plans have a 7-day window for refunds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our Refund Policy, our Office is willing to provide a refund of the W+M plan, upon cancellation. Our customer can follow the steps in the article below to cancel the plan. Once they have cancelled it, they can contact us at *********************************************** to request their refund.
***********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:07/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I am writing to report an account that was hi jacked many months ago. I was charged for services and disputed the charges with you and my credit card company. You actually then told them it was not fraud and have left this account open. I have saved all communication. I have taken pictures of where the person is located and they are still signed into my account. If youd kindly refund all charges from 2025. *** reported the fraud to my card company but now dealing with identity theft. I have reported it to you for months and would like to know what youre going to do. My card is shut down but now need to monitor my account each year for recurring charges as *********** allows known vendors to go through. Ive spent hours on the phone with you and will have to continue to monitor for fraud on the account you had on file. I have made every effort to shut the account down but your to busy trying to bill a customer then to pay attention It shows someone is logged in from ********. Shut down the account and Ill allow you to tell me what your plans are going forward to protect my identity for the next several years. This could have been prevented.Business Response
Date: 07/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
On May 11, 2024, during an online transaction, our customer manually created a ********************** account.
On May 13, 2024, they registered a domain name for a three-year period via the GoDaddy website.
On May 11, 2025, they upgraded their free trial of GoDaddys Websites + Marketing Basic (W+M) plan for a one-year term. Later that day, they also activated a free trial of GoDaddy Conversations.
On May 18, 2025, their Conversations plan auto-renewed for an additional year, per their account settings
On June 17, 2025, GoDaddy received notification that our customer filed two Chargebacks related to their May ***** transactions. These chargebacks resulted in the withdrawal of payments made to GoDaddy, and the associated products were subsequently suspended.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate their feedback regarding our service levels, after reviewing their account, we found no record to support their claim that their account was compromised. Furthermore, our review of their account clearly shows that all manually processed transactions were processed from the same IP Address.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 07/15/2025
You always have the same response to every consumer.
I also have full record of telling your team my account was hacked prior to the dates provided on your message.
But Thank you so much for the information. The dates you provided help me in my effort to ensure my identity is not further stolen
The person that hacked my account based on your own dates of the agreement are located in ******** and still signed in
The dates you have given and the card used was shut down and expired years prior.
The card was uploaded years ago on a free account and never used nor updated with you for years
The only reason it was allowed to charge my card was that you are a known vendor with my card company
I appreciate the dates you provided so I can update my records and confidently file a police report and have the attorney general investigate further
The agreement you have is with a hacker whom from my data aligns right up to the dates youve given to me
Please ensure all contracts and all communications are kept so you may include them with my identity theft case and future investigations going forward
No further action is needed from the bbb or Go Daddy.
At this time, the case is better served for the Police and Attorney General to Investigate.
However, the information and dates provided have been very helpful in locating and pinpointing when the account was hi jacked.
Please retain all correspondence and log in attempts so that an investigation can be open by the proper authorities.
If you could also sign out the hacker and delete the hi jacked account so they can not further damage my identity- that would be helpful for me and limit any other damages caused by Go Daddy
Thanks for your help BBB, while not a solution it has helped me obtain the information I need to secure my identity due to the negligence of Go Daddy.
Appreciate you !
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy ruined our business. Two of our websites are down and their incompetent staff do not know what they did to s**** them up. We have been passed from one person to another in the *********** who know nothing. The websites are down and we are losing money and have been on the phone for 4.5 hours and the issue is still unresolved. The CEO should be ashamed of himself. We need prompt resolution. We reserve all our legal rights under the law.Business Response
Date: 07/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 11, 2025, our customer contacted our Care Staff because two of their websites were not online. Our Care Staff assisted our customer to the best of their ability and aided in updating DNS settings. Once the updates were completed, our Care Staff advised that it can take up to 48 hours for the changes to propagate.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers concerns. It appears that our customers websites are up and running again. Our office has attempted to confirm our customers concerns are resolved, but have not been successful in our outreach attempts.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 07/18/2025
GoDaddy keeps moving websites and make changes from time to time damaging our websites and destroying our business. In this case, incompetent staff made changes to our data base and the *** causing the websites to become inactive and then when we contacted them and spent 4.5 hours on the phone, they restored the websites to 2023 data removing all changes and updates we spent thousands of dollars to make are now got wipes out.
We need a competent tech to contact us ASAP to work on resolving this now. The website is still malfunctioning and all updates entered since 2023 need to be restored.
Business Response
Date: 07/22/2025
Thank you for the opportunity to address our customers additional concerns.
On July 11, 2025, our customer contacted our Care Staff because their site was not resolving properly. Our Care Staff identified that our customer had multiple instances of the same domain being setup across multiple hosting plans. Our customer clarified which hosting plan housed the site files and our Care Staff assisted with updating the domains IP address to point to that hosting plan.
Once updated, our customer advised our Care Staff that the site was displaying old content. Our Care Staff escalated the issue further and tried to restore the content in question, but were not successful.
Our customer also created Website Security (WS) tickets to attempt to restore their content. Our WS team was able to locate site files and a database from July 8, 2025, and restored them, but our customer has advised that the content is still not the correct content.
Our office empathizes with our customers experience and understand the negative impact this is having on their business. With that being said, updating an IP address will only point a domain to a hosting plan. It will not change the site content. If the files the domain is pointing to are outdated, it is likely that the site files are not hosted on the current server or directory. We encourage our customer to work with their developer to locate where the new site files are hosted so we can assist with correcting the **** Additionally, if our customer has a local back up of their site files and database, we will gladly waive a restore fee to complete this process.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyCustomer Answer
Date: 07/22/2025
The response from GoDaddy is dishonest and deceptive. GoDaddy staff moved our website and data and deleted our data and files and they are unable to recover it. GoDaddy has become so out of control that they would log into our account and move our website from server to server like they did before without our knowledge or consent.
We lost significant files and very valuable sales data from our e-commerce website. There is no one to talk to live and you have to chat with unprofessional and incompetent staff are basically sales people. We have lost thousands of dollars in sales and expenses.
We are document this problem which occurred the same way five year ago and plan to file a lawsuit against GoDaddy and its staff who caused this problem and damages.
We cautious anyone thinking about using GoDaddy to learn from our ******* GoDaddy is not like what it used to be and technical support is mediocre and problematic. We will move all our accounts to another provider and recover our damages in court.
We reserve all our legal rights under the law which we intend to pursue to the full extent of the law.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June ****** $168.84 $191.76 I made a payment to GoDaddy over the phone for a 3-year email renewal. I received an invoice confirming the correct amount and term. However, about 20 minutes later, GoDaddy charged me again this time a different amount for a 2-year term I never agreed to.When I contacted GoDaddy customer service to dispute the second charge, I was told they would not refund me because more than 7 days had passed. This is completely unacceptable. I did not authorize the second transaction, and I feel I was charged twice for the same service.I am requesting a full refund for the unauthorized second charge and want this complaint to be documented. I believe this is deceptive billing and bad business practice.Business Response
Date: 07/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On June 9, 2025, our customer contacted our Care support team to renew their existing ********* 365 (M365) Email plan. During this interaction, our guide assisted with purchasing a new three-year term plan for our customers email. Unfortunately, our customers email plan was set to auto-renew that same day and was already in queue to do so, auto-renewing within minutes of our customer purchasing their new plan.
On June, 24, 2025, our refund exception team denied our customers request for an out-of-policy refund (OOPR), per our refund policy referenced here *****************************************************************
Our customer has initiated a chargeback with their financial institution against the transaction in question, withdrawing funds paid to GoDaddy. Financial institutions can take 95 days or more to complete their investigation and determine how to proceed with the funds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer we will need to wait for our customers financial institution to complete its investigation and fully release the chargeback. We are unable to provide goodwill gestures in a state of financial loss.
If our customer wishes, they can contact their financial institution to see if the chargeback can be released early. If they can provide written documentation from their financial institution showing it has been released, we will be able to address a goodwill gesture for their refuind request. They can reach our team at *************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 07/14/2025
Dear Better Business Bureau,Thank you for sharing GoDaddys response. I would like to explain my experience and clarify why I believe I was unfairly charged twice.On June 9, 2025, I called GoDaddy to manually renew my ********* 365 Email plan. I was never told during the call that my account was already set to auto-renew, nor was I warned that a second charge would happen just minutes later. My full intention was to pay once, not twice.If the auto-renewal was already set, then GoDaddys agent should have informed me during the phone call and canceled the renewal I was manually requesting. Instead, they accepted payment by phone and let the system auto-renew again the same day.I only found out I was charged twice for the same service when I checked my credit card statement. I have only one account and one email, and I believe it is not right for one person to be billed twice on the same day for the same plan.I requested a refund, but it was denied. Thats why I had no choice but to file a charge back through my bank. Im currently waiting on the investigation.I believe I was misled or poorly informed by GoDaddy during my phone renewal, and I respectfully ask that the duplicate charge be refunded.Thank you for your time and support.Sincerely,****** ********Business Response
Date: 07/18/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
We will be happy to refund the charge in question; however, our customer chose to initiate a chargeback with their financial institution against the transaction, withdrawing funds paid to GoDaddy.
We will have to wait for our customers financial institution to complete their investigation and fully release the chargeback. If the financial institution determines the funds need to be released to our customer a refund will not be necessary. If the funds are released back to GoDaddy we will be happy to process a full refund to our customer at that time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ***** P.O. **************************, ************************* ************ Tuesday, July 8, 2025 BBB, Complaint/ Dispute Department?[*******************************************************************************?Subject: Dispute of Unauthorized or Unfulfilled Charge $203.00 ?Dear *** or Madam,??I am writing to formally Complaint about a charge of $203.88 made on [June *******] by [GoDaddy], which appears on my credit card account ending in ****1234.??I contacted the company promptly upon noticing the charge, well within what I understand to be a reasonable timeframe for a refund request. During my conversation with a representative,He applied a discount, of $119.88 ( that posted to my account on June *******, to my account, I was assured by the same representative that a full refund of $203.88 would be issued within several days.However, this never materialize. When I followed up, I was told that I was outside the refund window, despite having taken immediate action after the transaction. I believe this to be inaccurate and unjust, I am requesting that a full refund of $203.88 or $119.88 be refunded to my account. (Now I have both charges on my credit card of $203.88 plus $119.88).? ?P.S. February of 2025, while renewing my domain name, I requested that I be removed from the automatic renewal, I was assured by the representative that it was taken off, I even checked myself, the auto pay was off, ( no one else has excess to my account,). Ive been a customer with ********************** for years, this is the first time that I have had a major problems with this company.I appreciate your attention to this matter and respectfully request a formal investigation and correction of the charge. Please feel free to contact me if you require any further information.???Will supply - A copy of my credit card statement showing the charge?Confirmation # *********** of sale/ discount on June 22, & 23, 2025???Sincerely,?***** *****?***** *****?Account ending in ****1234Business Response
Date: 07/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 22, 2025, our customers Websites + Marketing Basic (W+M)auto-renewed for one year in accordance with their account settings.
On June 23, 2025, our customer called our Care Support team to inquire about the charge. At this time an additional W+M was purchased.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have spoken directly with our customer and resolved their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Holding all our funds, total scam. They have $8k of our money. No one helps you and they continually hang up on me. Brand new business and they are s******* us over and after doing research online we are not the first.Business Response
Date: 07/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 28, 2025, our customer established ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Between July 3, and July 7, 2025, our customer processed transactions through ********************** Payments, which were flagged for review by our Verification Team. As a result, their payouts were disabled until our customer provided requested documentation to verify their eligibility to utilize GoDaddy Payments.
Our customer was unable to provide sufficient documentation and subsequently, their account was suspended. Our Verification Team provided our customer with option to either refund the transactions or place the funds in reserve for a 90-day period to mitigate potential chargeback activity. More information detailing GoDaddys review process can be found here: *************************************************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is utilized.
Our customer has chosen to refund the transactions back to their customers original payment methods. We ask that they allow 3-5 days for the financial institutions to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against GoDaddy for what I believe is deceptive and unethical refund practices. I requested a refund for a product purchased on June 17, 2025. Their own help page clearly instructed me to delete the product before requesting a refund. Following those instructions, I deleted it.When I asked for my refund, support initially offered to process it but then denied it, saying my purchase was outside their 7-day refund policy. At this point, I had no way to recover the deleted product.GoDaddys refund policy page is laid out confusingly, starting with promises of 30-day refunds for annual plans, while restrictive details are buried far below. The instructions on their help page misleadingly place the deletion step before confirming eligibility, effectively trapping customers into destroying their product before they know if they qualify for a refund.Adding to this unacceptable experience, when I asked the agent how to file a formal complaint, they told me there would be no complaint. This was the boldest and most off-putting response, signaling they do not want customers to have any avenue to challenge unfair practices.Business Response
Date: 07/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 17, 2025, our customer purchased *********************** Websites+Marketing plan, which is a template based platform our customers can use to create a website. This transaction was completed online, without the assistance of our Care team.
On July 7, 2025, our customer cancelled the Websites+Marketing plan, and contacted our Care team for a refund. They were properly advised that per our Refund Policy, there is a 7-day window to get a refund, and the plan was outside of refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a gesture of good faith, our Office has processed a full refund of the transaction. Our customer can expect the funds to fully post to their original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.