Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,477 total complaints in the last 3 years.
- 609 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against GoDaddy.com LLC regarding their failure to fulfill a paid contractual agreement for website development, hosting, and marketing services. I have been a loyal customer of ********************** for the past six years under customer account number *********, and this is the first time I have encountered such an issue.Details of the ******************** GoDaddy.com LLC Customer Name: Ma. Amabella Nabablit Account Number: ********* Service Purchased: ******************** hosting, and marketing package Contract Duration: Five years Total Amount Paid: $600 USD In the second year of my five-year contract, I decided to proceed with the development of the website included in the package. However, GoDaddy has denied me the ability to have the website delivered, despite this being a core part of the agreed-upon services. Additionally:1.GoDaddy has not fulfilled any part of the website development service as promised at the time of purchase.2.The hosting and marketing services, which depend on the website being created, have been rendered useless due to their failure to deliver.3.Despite multiple attempts to resolve the issue, GoDaddy has refused to provide a refundeither in whole or in partfor the undelivered services.4.GoDaddy has dismissed my requests for a resolution, even when I attempted to proceed with just the website development without further dispute.Attempts to Resolve the Issue I have reached out to GoDaddys customer service multiple times, seeking either:Completion of the agreed-upon website development service, or A full refund Requested Resolution I respectfully request the BBB to investigate this matter and assist in resolving the following:1.Immediate fulfillment of the contracted website development service, OR 2.A full refund of $600 USD for the undelivered services.
Business Response
Date: 02/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 11, 2023, our customer purchased our ******************* Premium for five years which included a free website build. This service enlists GoDaddys *********************** team to create a custom website. Customers must submit information, including images and text for the website, to our *********************** team before the site can be built.
Multiple attempts were made to engage our customer regarding the website build. Our customer was unresponsive regarding the build for almost two years.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member from our ********************** will contacted our customer to attempt to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been with godaddy over 14 years, recently purchased a premium service with Wordpress. I was told by sales agent, the package with the highest tier would get me additional credits for the $14.97 ea oppose to $19.97 lower packages. when I called for more credits was told wasnt true, they were $19.97. On Feb 1@1pm the agent **** then told me he would pull up call near 2 hours long a supervisor would contact me within 24 hours. I believed him because not only I had no issues ever before but I never took up a service to this magnitude with as much engagement. called back spoke to a ******** on Feb3rd@11:45am, told me my issue was escalated to a supervisor name ***** it was still being worked on. called back on Feb 5@8:50am talk to ******, call ended, call spoke to ********, was transferred to a Snowy who sent message to supervisor name **** to call back, she surprisingly called back only to lastly tell me she would do everything to help then ended the call, never called back, called back later spoke to a **** Feb 5@7:25ap kept me on hold for nearly an hour, call ended. Next day, spoke to a ***** feb6@8:12am spent 35 minutes who act like superman state would settle my issues once and for all only transferring me to a Manual who was a supervisor, I told him I was done with supervisors they seems like standard **** were no help that I needed management, he said you needed hosting, transferred me without allowing me to finish speaking. This was simply not as described and want a refund for it because thoe sales **** cause this mess to begin with by not having there facts straight, so what the call was near 2 hour long it was stated the call would be reviewed. I made a decision to purchase package based on information the getting additional credits for $14.97, which was a lie and deceptive and Go daddy should be ashamed of themselves for this magnitude of toxicity, and should be liable for tramatizing customers, this is horrible!!!Business Response
Date: 02/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 5, 2025, our customer contacted our Care team and purchased a subscription to GoDaddy's Ultimate WP Premium Support (WPPS) for a one-month term. WPPS is a subscription-based service to offer assistance for WordPress-related matters.
The plan our customer purchased provided them with 10 Task Credits. Any Add-on credit would cost $14.99 per credit if purchased within the one-month term of purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 10, 2025, our customer was provided with a Basic WPPS Subscription for a one-month term at no cost, a $79.99 value, which provides them 3 Task Credits, which they may use to address any further WordPress-related concerns.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 31, 2025, I received a notice that a GoDaddy domain I purchased would automatically renew. I tried to log in to delete the renewal and eliminate the account. The two-step verification process kicked in and only provided a closed cell phone number as the recipient of a 6-digit code. I filed a request to be able to access the account in another way. After about 1 week, I was told the two-step verification had been disabled. Today, I tried to log in but the two step verification remains in place. I called Go Daddy and someone named ******* told me there is no phone that the 2 step verification team has to receive calls. He told me to continue to reply to emails until I received the answer I needed. I told him that was not working and asked to speak to anyone who can help. He said to me "You can't make me transfer you to someone else." I ended the call and AGAIN filled out a form so I can delete the ********** appears this company, like several others at this time, is working to continue to take money and make customer access to change accounts increasingly difficult or nearly impossible. I will dispute any charge with my credit card company.These business practices are unethical and unnecessarily arduous for a customer. Please help.Business Response
Date: 02/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 25, 2023, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On January 31, 2025, our customer submitted a request to our Account Recovery Team (ART) to remove 2FA. 2FA was removed from our customers account on February 6, 2025.
Due to the amount of time that has passed since our customer has signed in to their ********************** account an additional verification code is being sent to our customer at the phone number on file. An additional ART request was submitted on February 7, 2025. Our ART replied on February 11, 2025, asking our customer to share the new phone number they would like to add to their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and encourage them to share the requested information with our ART.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:02/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 5, 2025, I won an auction for the domain "****************" on GoDaddy Auctions for $75. However, when I attempted to pay, I received an error message stating, "1 domain failed to add to cart." I immediately contacted GoDaddy Auctions Support, but instead of assisting me with the payment issue, they permanently suspended my account without providing any specific reason or details.Key Issues:GoDaddy provided no explanation for my suspension. I never engaged in any fraudulent activity, and my account was fully verified.I was never given a chance to appeal. Their response was an automatic rejection stating that the decision was "irreversible."GoDaddy failed to fulfill their service commitment. I won the auction fairly and was prevented from completing the payment.I have contacted GoDaddy multiple times, but they refuse to assist me. Instead, they keep referring me to their Terms of Service without clarifying what specific rule I allegedly violated.Resolution Requested:Reactivation of my GoDaddy Auctions account OR A detailed explanation of the exact reason for my suspension.The ability to complete my auction payment so I can obtain the domain I rightfully won.Assurance that GoDaddy will implement fair and transparent policies for account suspensions.Business Response
Date: 02/11/2025
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.?
On July 31, 2024, our customer purchased a ********************** Auctions Membership for a one-year term via online transaction. GoDaddy Auctions is a marketplace for domain name buyers.
On February 6, 2025, our customer was informed their ********************** Auctions Membership was permanently suspended due to violations of GoDaddys Auctions Membership Agreement and Terms of Service.
Auctions Membership Agreement: ***************************************************/auctions-membership-agreement
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.?
Our customer has repeatedly been informed that the account in question is not eligible for reinstatement.
Moving forward, any active domain transactions will be completed per usual; however, new transactions will not be permitted.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would'nt satisfactory to me. But i will consider this complaint resolved.
Regards,
***** ****
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a longtime GoDaddy customer, paying $8.99/month for email services and additional fees for hosting. Despite this, my emails have been going to junk folders, rendering my service useless.On February 5, 2025, I called customer service for assistance. Instead of receiving help, I was met with rudeness, condescension, and misinformation.Agent **** (******* *.) Was rude, dismissive, and unprofessional. He mocked my name, spoke over me, and laughed when I told him my emails were not working. Instead of helping, he made me feel disrespected and unheard.Agent **** Had me on hold for an extended period and incorrectly stated that managing DNS was my responsibility. After pressuring him for answers, he finally admitted that GoDaddy misconfigured my DNS settings, which caused the ************* Taken Down Despite making all required payments, my website was taken offline, further impacting my business.Price ************************* Improvements GoDaddy continues to raise prices while delivering unreliable service and poor customer support.Desired ************************************* Fix for **************** Internal *************************** of Bill for His Unprofessional Conduct Retraining of ************* Customer Support Measures Account Credit or Partial Refund for ************************** That My Website Remains Active Without Further Issues This level of service is unacceptable, and I expect immediate action from GoDaddy to rectify these issues. If not, I will continue escalating this matter publicly and legally if necessary.Business Response
Date: 02/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 16, 2019, our customer purchased M365 Email Essentials on a monthly basis. It has continued to auto renew on a monthly basis in accordance with the account settings. Pricing has increased for this plan since our customers initial purchase. Additionally, ********************** has added new features to the plan such as security.
On July 26, 2024, our customer purchased our Websites+Marketing (W+M) Premium site builder. This product was manually renewed by our customer on a monthly basis until November 2, 2024. GoDaddy sent multiple expiration notices to our customer advising that if they did not act to renew the product, they were in danger of losing their content. *** was removed from our customers account on December 16, 2024, for non-payment. Account management is a customers responsibility.
Our customer contacted our Care Staff for assistance with their email and W+M multiple times. They were properly advised that their *** had expired due to non-payment and was no longer available to restore. Our Care Staff has also attempted to assist with our customers email concerns, but our customer has declined to participate in that process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customer's frustration and have reviewed their interactions to identify areas of improvement. With that being said, our Care Staff also needs cooperation from our customers to adequately troubleshoot concerns and if needed, get them escalated to the right team. We encourage our customer to continue to work with our Care Staff to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 14, 2024, I paid a renewal fee of $429.95 for web hosting and security; it's worth mentioning this was not scheduled to renew until September. I decided to revamp my website and the company I selected offers better hosting and customer service. Since my current arrangement with GoDaddy does not expire until September 2025, I requested a prorated refund for the hosting. After MULTIPLE chat sessions, often kept over an hour, GoDaddy's customer service kept bumping me off the chat and putting me back in the queue because they would tell me to wait and it was taking them too long. Tonight, they agreed to refund my money . . . so long as I would put the money into another GoDaddy product. I have been a customer for 15 years, and their once- great customer service is garbage. I would like a prorated refund - withholding money that I was told they'd prorate/refund just because they don't like how I would spend it (i.e., not on another GoDaddy product) is unethical and illegal.Business Response
Date: 02/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
Over the last four years, our customer's Deluxe Linux cPanel Hosting plan with Website Security Deluxe has been renewed annually, most recently on July 14, 2024. They manually processed this most recent renewal through the GoDaddy website.
On January 13, 2025, they contacted our ************* Team to discuss the possibility of a "pro-rated refund for the time remaining on their hosting plan. During this call, they were correctly advised that the time remaining on their plan was not eligible for a refund.
From January 13 to 24 of 2025, they submitted multiple requests for an Out Policy Refund and, in each instance, were correctly advised that it was outside of GoDaddy's Refund Policy. This policy can be viewed at this link: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We thank our customer for their feedback regarding our service levels.
The expiration date of their hosting plan is currently September 2, 2025.
Per GoDaddy's Refund Policy, we respectfully decline our customers' request for a pro-rated refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 02/05/2025
I do not accept this, as I have not received proper service or proper security and have found a more secure way to ensure my website's safety. If they do not refund me what I am owed, I will take legal action.Business Response
Date: 02/10/2025
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response, and per GoDaddy's Refund Policy, we respectfully decline our customers' request for a pro-rated refund. That Policy can be found at this link: **********************************************************************;
Thank you again for the opportunity to address our customer's additional concerns.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:02/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a current account with **********************. However, I just discovered a charge and realized it is from a separate very old account. I have been charged for this old account yearly for around 10 years. I want to cancel my old account. The Email associated with this old account is ********************** I have no access to this old email as it was compromised many years ago. I have no recollection of the domain name I created under this old email/account.I spoke with ********************** customer service and was advised to use " **************** ". I have tried a few times to use this and submitted my ID etc. However, It requires you know the domain name, which I do not. I was then advised by customer service to use my current domain name and include information in the free text section, which I did however the response from change update never addresses the issue or tells me to do something that I already have explained I can not do etc etc It seems that change update might be using AI as even when I provide detailed information I get back an answer that is completely unhelpful or does not address the issue at all. I called Go Daddy customer service again and was told there is no way for me to have direct contact with *************** Go Daddy is not providing me with any viable option to cancel my old account.Business Response
Date: 02/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 15, 2015, our customer purchased the domain name in question for a one-year term.
In accordance with our customer's account settings, ********************** automatically renewed the domain name on December 16 each following year for additional one-year terms. The most recent renewal was on December 16, 2024.
On January 18 and 31, 2025, our customer created escalations with our Account Recovery Team for assistance with identifying and regaining access to the account. On February 5, 2025, our Account Recovery Team responded to our customer, informing them the account in question had been updated with their current email address.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and worked with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy charged me for the auction of a domain after already having owned it. It showed the domain was available after having already bought it, so I bought it thinking i made a mistake and never had purchased it. Due to a lag or some like technical error in GoDaddy's back-end. I realized I had already owned it after looking at my purchase receipts. Support appeared unable to understand English well as they did not understand that I paid twice for one domain, despite providing two receipt numbers and images associated with a duplicate purchase of domain. I then asked to call support and the support hotline requires 2 step authentication, but the two step authentication system did not work for email or text.Business Response
Date: 02/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has been provided with a full refund for the duplicate domain purchase via Auction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:02/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I upgraded a website plan to premium, and then due to obfuscated information, I realized the plan was unable to provide the services I needed. I attempted to cancel within an hour of the mistake and wasn't refunded. due to their "policies". The lack of a fair and reasonable return policy is predatory and should be looked into.Business Response
Date: 02/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2025, our customer upgraded their free Websites + Marketing (W+M) plan to a paid version. W+M is a template based do-it-yourself website builder platform that allows customers to create their own website. Shortly after upgrading, our customer contacted our Care team seeking a refund.
Unfortunately, our Care Guide incorrectly advised that the upgrade was not eligible for a refund. The interaction in question has been shared with our ***************** team so coaching and feedback can be provided for improvement opportunities.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has processed a full refund for the transaction in question, and our customer can expect to see the funds post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 02/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
Initial Complaint
Date:02/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy allows you to buy a domain for a website but then a year later they skyrocket the price of the domain and don't inform you that the price will go up 400% to what you paid initially, but then just charges you without notice anyways.Business Response
Date: 02/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On February 1, 2024, our customer registered a domain name with Full Domain Privacy and Protection (****) for a one-year term. This transaction included a ********* M365 Email Essentials (M365) for a one-year term.
On February 1 and 2, 2025, per their account preferences, we automatically renewed the service(s) in good faith to honor agreements with them. Before each renewal, GoDaddy emailed notices informing them that expiring items would renew following account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy offers customers a discount in their first year, when the customer may be likely to be just starting their ventures and may not be fully up and running yet. After that, GoDaddy asks customers to pay a fair market value for products and services. This is described during checkout when our customers purchase any item from us.
We are happy to offer a refund within our refund policy; however, before we can do so, our customer will need to downgrade the **** and cancel their domain and M365 via the steps provided. They may email us at ********************************************************************* once the domain and M365 have been canceled to request their refund.
Refund Policy: ***************************************************/refund-policy
Downgrade FPP: ********************************************************************************
Delete products: *************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddy
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