Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been updateing my own sight for 10 years. In October of 24 i signed on with GoDaddy. I had 90 days to cancel the contract. After ************************************************************************************************************************************************* he would fix my issues, so i agreed to stay on. Has gotten exponentially worse. NOT ONE request has been completed in less than 7 days. I was quoted ***** hours originally. I have requested help in submitting my updates, thinking i was doing something wrong. No response. Everytime i send an update i have to spend ***** min on the phone with someone who cant or wont answer simple question. "why is this taking so long?" "Who knows why this isnt done?" Why does every request go like this?" Again i did this myself for ****************************************** 6 months. I just want to speak to some one who can answer my questions without a song and dance. I have requested supervisors, call backs and crickets. I would also like to know how a business has a 1.5 rating but is considered an accredited BBB agency.

  

  Business Response

  Date: 07/09/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On September 30, 2024, our customer purchased a two-year ************ plan during a phone conversation with our ************* team. ************ is a service designed to assist customers by having our website professionals perform updates and changes to their websites on their behalf.
  Since the time of purchase, our ************ Team has worked diligently and in good faith to fulfill our customers design requests to the best of their ability.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We appreciate their candid feedback regarding their experience. To support the timely completion of their most recent website update request, we have engaged our Design Team to prioritize and expedite the requested changes.
  We also encourage our customer to continue working closely with our Design Team to ensure their website goals are achieved.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Rita 
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/10/2025

  Since the time of purchase, our ************ Team has worked diligently and in good faith to fulfill our customers design requests to the best of their ability.

  This is a false statement.   My websight updated have been incorrect and have taken 3 to 4 times longer to complete than normal.  Their customer care is poorly trained and can not answer simple questions.  

  I have spent HOURS on the phone with them trying to get items fixed.   I would also like to add that my update requests are generally simple inventory changes.  If this is the best of their ability, its sad and unacceptable. 

  I would also like to restate that i wanted to ***** within the allowable period and one of your supervisors ASSURED me that this would get better.  It has gotten worse.  The service i have recieved is beyond poor.  In factt as i type this my websight is going on 12 days waiting on an update.  

  I invite Go Daddy to look at the report page that THEY SUPPLY and see the time it has taken to do every update request i have sent, and then tell me what a great job they have done.

  

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and encourage our customer to continue working closely with our Design Team to ensure their website goals are achieved.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/16/2025

  I invite you to review case ********** and see if you still stand by your statement.

  You are giving me corporate boilerplate nonsence.  You have no idea who I am of what my concerns really are.  Garbage support from the bottom up.

  Unacceptable.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had the same issue. I am paying "godaddy.com" for a host website and my visitors as well as myself are given a home page that states "Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to **********************. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.What can you do about it?The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the websites administrator about the problem."This is the third year I have had visitors and myself suffer this incompetence, whether someone is using an android or iPhone or a computer

  

  Business Response

  Date: 07/10/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On December 13, 2022, our customer purchased a Websites + Marketing Basic (W+M) plan for a one-year term via the GoDaddy website. W+M is GoDaddy's proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. This plan has been renewed annually per their account preferences, most recently on December 8, 2024. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate our customer's feedback regarding our service levels, the website associated with their W+M plan is not currently available. This is a direct result of the Nameservers associated with it being set incorrectly. Additionally, since their domain is not registered with GoDaddy, it is their responsibility to update the Nameservers. If they have any questions regarding this, they can contact GoDaddy's ************* Team. Details can be found at this link: **************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,

  
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after 2 days finally engaged a godaddy.com tech (***) representative who was able to assist me in the unblocking of my website and therefore consider this complaint resolved for now until the expired contract in December 2025 until which which time I will research and explore an alternative host that does not require over 48 hours to resolve technical difficulties.

  
  Regards,
  
  **** ******
  
   

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My domain with GoDaddy was set to auto-renew, but the payment failed due to a declined charge from my bank. The following day, I immediately contacted GoDaddy support and paid the reinstatement fee. I was told everything was in order.On July 1st at 8:26 PM, I followed up and was told the domain would be restored within 2448 hours. I followed up again on July 2nd and was told it was now a high priority. On July 3rd, I was told the issue would absolutely be resolved by Monday, July 7th, now citing a 34 business day ************ is Monday at 4:00 PM, and the issue is still unresolved. I have contacted GoDaddy five times about this. Each time, I am told the same generic responsethat the issue is being worked onwith no real progress or ownership. My domain is tied to my email server, and I have been without email access since June 29th, causing major disruption to my personal and professional communications, including client interactions and time-sensitive logins.Despite multiple reassurances and escalations, no proactive communication or resolution has occurred. I have transcripts and receipts that confirm my payment and efforts to resolve this issue on my end. GoDaddy has failed to uphold their responsibility and continues to offer only empty promises. I am now requesting:- Immediate reinstatement of the domain - A refund of the reinstatement fee - A formal apology for the ongoing disruption - Assurance of corrective action to prevent this from happening to others This experience has been unacceptable, and I am filing this complaint to seek accountability and resolution.

  

  Business Response

  Date: 07/08/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On May 26, 2025, per our customer's account preferences, ********************** automatically renewed two domain names. Before this renewal, GoDaddy sent multiple email notices informing them that the expiring domains would renew based on their account settings unless they took action. Account management is a customer's responsibility.  
  
  On June 30, 2025, our customer's financial institution initiated a chargeback for the renewal, reversing the payment made to GoDaddy, and we repossessed the domain names.
  
  On July 1, 2025, our customer contacted **********************'s ************* team and paid the cost of renewing one of the previously canceled domains, along with a processing fee, to offset the fees associated with the chargeback.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We thank our customer for their candid feedback and are happy to advise them that the domain name they paid to recover has been restored to their account.
  
  We also respectfully decline their request to have the processing fee associated with their chargeback recovery refunded. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a domain and other subscriptions on godaddy site on jun 21 i created an email using the domain i bought but the email was stuck on Were creating the email and it was stuck like that for few days thats when i contacted the support which was a slow and bad customer support i told them about the problem and one of the agents claimed that they fixed the problem through the *** and told me to wait for ***** hours which i waited for 4 days and still no fix and then i contacted them again and this time they claimed the problem was because of TXT and they told me how to fix it manually even though it should have been fixed automatically and yet again the problem remained then i had enough of the bad site bad services and support i contacted them asking for a refund and they said they cannot refund it because it has been over 5 days and whatever else they said about their policies and i told them i didnt even use their services and the fact that because of their stalling and bad customer support they were just wasting my time thats why it has been over 10 days with no solution and no refunds even though they didnt deliver what they promised and they were just wasting my time and even when i asked for a refund they tried to stall and ignore the request by claiming again that the problem is because of the *** and they said that i have to wait ***** more hours and when i was contacting them for the refund i was telling them i want to keep my domain but refund the other subscriptions so i could transfer my domain to another better site like porkbun but 4 out of the 5 agents i talked to left the chat without even saying anything or trying to help me and the only one that said is the one who mentioned the *** problem again and told me to wait for them to review my request for a refund which was denied

  

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 21, 2025, our customer registered a new domain name for a 2-year term via an online transaction.  They also purchased a **************** 365 Email plan for a 1-year term. 
  
  Between July 3, and July 7, 2025, our customer connected with our Care team several times for assistance with their email plan, which was not setup properly.  ******** team properly advised them how to get the email setup, which required our customer to take action. 
  
  On July 6, 2025, our customer requested a refund for the email plan, and they were properly advised that it was outside of refund eligibility per our Refund Policy. 
  
  ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a courtesy, our office will be able to provide a refund for the email plan, upon cancellation.  Our customer can follow the steps in the article below to cancel the email plan.  Once it is cancelled, they can contact us at *********************************************** to request their refund. 
  
  ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card reader that I received from GoDaddy malfunctioned and charged my customer three times. I refunded two of the transactions but am still being charged the transaction fees for the two other transactions. I spoke with a representative and they refused to assist me and refused to send me to a supervisor when I asked multiple times.

  

  Business Response

  Date: 07/12/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  We understand our customer experienced an issue with their ********************** Payments card reader that resulted in a customer of theirs being charged three times for a single transaction. While our customer was able to refund the duplicate charges to their customer, they were seeking reimbursement of the transaction fees associated with those refunded transactions. 
  
  Initially, our customer was informed that transaction fees are non-refundable once transactions are settled, which is our standard policy.  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Upon further review of this situation and the technical issue with the card reader, a member of our GoDaddy Payments team attempted to contact our customer on July 11, 2025, and has submitted a request to credit the transaction fees in question.  We have also recommended that our customer update their app to the latest version to help prevent similar issues in the future. 
  
  We regret that our customer's request to speak with a supervisor was not properly handled and have taken steps to address this experience internally.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. ********************** strives to offer the best service levels in the industry. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 07/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2026 GoDaddy took ****** dollars out of my *************** Account after it was cancelled. I went to look at it and it was back on "auto Pay". I need a refund as I am no longer interested in their services.

  

  Business Response

  Date: 07/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 6, 2024, our customer purchased a **************** 365 email plan for a one-year term via an online transaction.  In accordance with our customers account preferences, the plan automatically renewed for an additional year on July 6, 2025.  The same day, they contacted our ************* team seeking a refund.  ******** Guide assisted them with the cancellation of the email plan and issued a full in-policy refund. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer can expect the funds to post to their original payment method within 2-3 business days. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a longtime GoDaddy customer whose hosting account expired while I was hospitalized with a chronic illness. Due to my medical condition, I was unable to access my email or account during that time to address the expiration. When I recovered and tried to restore service, I was told I had to pay $149.99 to regain access.I explained my medical hardship and that I am on a limited income, but was told the fee was mandatory. This policy feels unfair and unreasonable given my years of timely payments and the extraordinary circumstances.I am requesting a refund or credit of the $149.99 because:As a loyal customer, I believe flexibility should have been extended in light of my documented medical emergency.I was not given sufficient notice or a fair opportunity to prevent the termination of service.The sudden and steep restoration fee appears arbitrary and punitive rather than a reasonable cost.Under UCC *****, unconscionable contract terms, including excessive fees, may be unenforceable.The FTC Act (15 U.S.C. 45) prohibits unfair or deceptive practices, and hidden or disproportionate fees imposed without clear notice may violate these principles.State consumer protection laws also discourage excessive or unfair pricing, especially during emergencies.I have been a faithful customer despite my limited income and was dealing with serious medical issues beyond my control. The $149.99 fee has caused financial hardship. I respectfully request that GoDaddy issue a refund or account credit for the restoration fee and consider adopting more compassionate policies for customers facing documented emergencies.Thank you for your understanding and prompt resolution of this matter.

  

  Business Response

  Date: 07/08/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On May 18, 2025, our customer contacted our Care Support team and paid to reinstate their hosting plan and website.
  GoDaddy takes weekly full backups and nightly incremental backups of our server environments. To restore our customers individual website, a ********************** server administrator would need to provision a new and different server, restore the weekly full backup, and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customers website files. They would then upload these copies to our customers current hosting account. This process is costly in both time and manual effort. To cover these costs, GoDaddy charges a nominal fee of $150.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers situation and have provided a one-time courtesy refund of the hosting restore fee.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear GoDaddy Support,I am writing to formally express my concern and request immediate clarification regarding a domain I previously registered through GoDaddy. The domain in question is:nwmodelmgmt I had understood that I had secured the rights to this domain and was not notified of any expiration, failed renewal, or transfer. To my knowledge, I did not approve any change of ownership or relinquish control of the domain. I recently discovered that the domain has apparently been sold or transferred to another party.Please provide:1. A detailed account of the domain's renewal and expiration history.2. Any notices sent regarding its expiration or transfer.3. The current registrar and registrant on file.4. Whether there is still any option for redemption or reinstatement.If this was due to an internal error or system failure, I respectfully request that the domain be restored to me immediately. If the domain was transferred or sold without proper process or authorization, I expect a full investigation and support in recovering my domain.I am prepared to escalate this issue to ***** if necessary, but I hope it can be resolved directly and promptly through your team.Thank you in advance for your attention to this matter. I look forward to your response within the next 48 hours.Sincerely, **

  

  Business Response

  Date: 07/08/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On June 26, 2023, our customer purchased the domain name in question via GoDaddy's Expired Domain and Auction. 
  
  On May 27, 2024, the domain name expired in our customer's account. According to their account preferences, ********************** attempted to automatically renew the domain name in good faith to honor the agreements with them. However, their financial institution declined the payments. Multiple email notifications were sent to them before and after the domain's expiration to inform them that action was required, as account management is a customer's responsibility. 
  
  On August 1, 2024, the domain was canceled from our customer's account due to non-payment. Our records indicate they have had no contact with our Care Staff after the removal of the domain in question.
  
  On July 4, 2025, our customer contacted **********************'s ************* Team regarding the status of this domain. At that time, they were properly advised that the domain was not recoverable and registered through another Registrar. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customer's candid feedback, and while we empathize with them, the domain followed the normal expiration life cycle, as described in the GoDaddy Help article which can be found at this link: *******************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased hosting renewal from GoDaddy. They offered, and I accepted, a different new plan. From that day forward, my website was under continual malware attacks and offline more than it was on. After months of failed repair attempts, it became apparent GoDaddy was unable to properly host my website. I lost customers, revenue, and irreplaceable contacts and moved my site to WordPress Hosting, and it has been working properly for weeks now.

  

  Business Response

  Date: 07/07/2025

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On March 11, 2025, our customer contacted *********************** ************* Team via online chat to discuss purchasing a new Basic Managed WordPress plan to replace their existing plan. During this interaction, they purchased a new *** plan for a five-year term.
  
  On March 26, 2025, they contacted our Care Team by phone and were provided with a five-year renewal of their original *** plan. The cost of the *** plan they purchased on March 11, 2025, had fifty-eight months removed and was refunded as an in-store credit; that plan remains active. Later that day, another GoDaddy Care representative used this in-store credit to renew their original *** plan for an additional five years.
  
  On June 26, 2025, our customer requested to be refunded for the cost of their five-year renewal, and this request was declined per GoDaddys Refund Policy, which can be found at this link: ***************************************************/refund-policy 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate their feedback regarding our service levels.
  
  Furthermore, as a one-time exception to GoDaddys Refund Policy, we are prepared to provide our customer with a prorated refund for the time remaining on the five-year renewal of their *** plan. If our customer wishes to accept this offer, they must cancel the *** and notify this office by emailing us at *********************************************************************** before July 31, 2025. Instructions on deleting products in their GoDaddy account can be found at this link: ******************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gold Daddy has taken money out of my checking account where they were not authorized. This transaction started on August 25th 2024. My bank inform me that they have been doing this for almost a year. I call go daddy 3 times and asked him to stop pulling these monies out of my account. They told me they would, but they continuously pull monies out of my account.They told me the reason they were taking money is because they were advertising for me. I never gave them Permission to advertise anything for ***** bank investigated these transactions. The only thing they tried to send me back was a $100. For whatever reason, I still have not received my money back yet. They told me that in their contract to read it, and this was authorized in their contract

  

  Business Response

  Date: 07/07/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On July7 24, 2024, our customer called our Care support team and purchased our ************ product for one month. ************ is a service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
  Per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, informing them the expiring item would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. 
  On March 3, 2025, our customer called our Care support about the charges in question. At this time, autorenewal was turned off and an out-of-policy refund form was submitted.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers frustration, we must decline their request for a refund. Account management is a customer responsibility.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy