Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,543 total complaints in the last 3 years.
- 633 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy took unauthorized amount from my checking account. My products were going to be deactivated if I did not renew. I agreed to auto renewal on the domain name but CANCELED my website site/marketing package. And k will say it again, I CANCELED the subscription before I submitted my payment for the domain with my new bank card. I cant stress this enough that I triple checked my cart to make sure I only had the domain subscription in there. The next day after I CANCELED my websites subscription I see a withdrawal from godaddy for the product I CANCELED the day prior. After waiting on hold for almost an hour the nice employee I spoke to apologized for the unauthorized withdrawal from my bank account and saw where I CANCELED the subscription BEFORE they took the unauthorized money. She said dont worry we will get this refunded back to you in the original form of payment I.e, debit card. She calls back no more than 5 minutes later to apologize for a technical error that made the form of payment a store credit and not back to my account. She said I will see if my supervisor can do something and will call back. The next day it still wasnt fixed and the supervisor I spoke to had the nerve to say my bank is blocking the refund. So I called my bank and they said we do not have any control over payments GOING INTO accounts and do not see any refund from godaddy the nice associate then said I can file a fraud claim and I did just that and my bank gave me back my money. Fast forward a week later I get mail from a debt collector saying godaddy sold my debt to them and it is now in collections. Like what?!? I now have to try to fix this and hope it doesnt show up on my credit report. I just transferred over my domain registration and canceled all products with them and in 24hrs I will be deleting my account with them so I dont get any surprise charges next year.
Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2025, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on February 26, 2025, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
Our customer contacted our Care Staff on March 19, 2025, to cancel the auto-renewal and get a refund. The product was canceled and a refund was provided to instore credit. Attempts to cash out the instore credit were not successful.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was able to connect with our customer to address their concerns related to their refund and contact by *******. GoDaddy uses a third-party check processing company, ****************************, for check transactions.
******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer. Certegy likely may not have been able to collect funds from our customer for the renewal in question.
GoDaddy does not make collection efforts. Efforts made by ******* are outside of GoDaddy's control; Certegy provided funds to GoDaddy required for these services. It appears that ******* is attempting to collect the funds from our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy took an annual subscription from the expired credit card of a business (not mine) who set up my website. I called to advise that I a) wish to cancel my go daddy account and b) request that go daddy refund the business that had built my website. I have made approximately 8 phone calls (each with a waiting time of up to 30 minutes) to discuss with the operator to have my money refunded. every single operator has advised that a refund will be processed between 5 - 7 days. I have never received the refund. The most recent call I made; I was provided with an escalation number of # ********** and assured that the refund will be processed. This still has not happened. I am incredibly disappointed with the poor service I have received and would like to escalate a complaint to have this situation resolved. I am still in debt to the business that go daddy has taken the money from. Please help me.Business Response
Date: 04/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 19, 2025, per our customer's account preferences, ********************** automatically renewed our customers hosting plan in good faith to honor agreements with them.
On February 25, 2025, our customer contacted our Care support team and cancelled the hosting plan in question.
Between February 25, and March 17, 2025, our customer worked with our Care support team to process a refund back to the original payment method. Unfortunately, there was a problem at our customers financial institution that prevented that action from occurring.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. Our office was successful in speaking with our customer and are working with them directly to successfully process the refund in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a 2 year domain name, email and web design. Paid for logo and header. On fixed income. Battling cancer and reiterated "2 years, right?". Sales said YES. I needed 2 year minimum. Didn't know how long to recover. Somehow chngd to 1 yr. **** emails re: renewal. Thought it was old purchase OR spam. Didn't respond. Website arbitrarily shut down. No one called. Recently paid $407+. Requested DETAILED EXPLANATION OF CHARGES. Can't get it. I've told this story at least a dozen times. Can't do it anymore. I have no website. Never had visibility. Never knew how to access email.I've begged for help from General Sales Mgr or **************** Mgr to call me!!! There is no way to call them ANYWHERE. Also, Americans get your money and then shipped off to *****, who have NO EARTHLY IDEA OF WHAT A GRAPHIC NOVEL CONCEPT IS, not to mention language barrier!!! Frustrating. Finally, I got someone in *** to sort it out. Paid for an expensive logo as ******** I'm dead in the water. No website. No email. No logo. No income. I'm on a very limited income and never wld have let the money I spent on all the above, disappear.I think this is a sleazy company, grifters. I've gotten the run around several times. Probably 15. I need help. They've blown me off again. Just got text that the text function with explanation of everything "not working right ********.Business Response
Date: 04/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 27, 2022, our customer purchased a Websites + Marketing (W+M) plan, ********* 365 (M365) email, and a domain name for two-year terms each. W+M is a proprietary, do-it-yourself, template-based product to build a website.
On July 17, 2023, our customer purchased a W+M ************** (***) W+M build for a one-year term. *** enlists our team of website builders to build a website on our customer's behalf.
On August 22, 2023, our customer purchased a Logo ************** (LDS). LDS enlists our team of graphic designers to create a logo on our customer's behalf.
The *** W+M expired on July 17, 2024. Per our customer's account preferences, ********************** attempted to automatically renew this in good faith to honor agreements with our customer. However, their financial institution declined payment, and it cancelled on August 6, 2024. Multiple notices were sent to our customer informing them action was required to avoid loss of this product.
On November 1, 2024, per our customer's account preferences, ********************** automatically renewed the W+M Standard plan in good faith to honor agreements with our customer.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, the *** W+M is unfortunately no longer recoverable.
Our customers W+M Standard plan is active and available for them to build a website. They may find the following helpful: *************************************************************************************;
Our customers LDS logo that was provided to them via an email link is still available for download.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 04/06/2025
As requested, I need a DETSILED EXPLANATION OF WHAT I RECENTLY PAID $407 FOR IF I HAVE NO WEBSITE?
NOT WFLJ or other initials. What did I buy for $407? I have no website. I dont have access to email address I paid for either. I've asked 100 times how to access this.
i need a line by line invoice of each expense and what its for.
Thank you.
Business Response
Date: 04/07/2025
Thank you for the opportunity to address our customers additional concerns.
The most recent charge on November 1, 2024, associated to the two-year auto-renewal of the Websites + Marketing (W+M) plan that our customer purchased on October 27, 2022. This W+M is the do-it-yourself, template-based product that will provide our customer the ability to build a website on their own.
It is our understanding that the website that our customer is referring to as no longer having associates to the ****************** (WDS) W+M build, that they purchased on July 17, 2023. As clarified in our previous response, this WDS W+M is unfortunately no longer recoverable.
We are seeing that our customer renewed their email plan on October 28, 2024 via an online transaction. Our customer has access to this email and may find the following support articles helpful.
Access my Email & Office Dashboard: ******************************************************************************
Sign in to my ********* 365 account: *********************************************************************************
Our customer can review the above charges and others in their account within their account Order History. They may find the following support article helpful.
View my GoDaddy receipts: ***************************************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 04/13/2025
I need a dletailed explanation of what $407.20 paid to GoDaddy in November was for? If my website was already there and merely required me to insert information, why would I need additional website build and design, which, by the way, is sent to ***** to work with web site builders that have no earthly idea of what American culture needs. They had NO CONCEPT of a graphic novel style. The sales *** was excited about the project. The first web site they send me was done in ****** Woefully inadequate. I had to fight fiercely for AMERICAN web designers as they're more in touch with my concept with NO LANGUAGE BARRIER. I signed up for 2 years of domain name and email address which I never could access. I signed up for logo design which now have no access to. I had American designers set up the site. They published it as I saw it on line. It was BURIED. INVISIBLE. When I asked how to put my site at top where former site was, they claimed they didn't know and not their responsibility. I had NO IDEA I WOULD HAVE TO PAY FOR WEB BUILD AND DESIGN EVERY YEAR, SEEMINGLY FOREVER...If pages were there and merely needed me to add INFORMATION, why the need for more web design help?
I asked in NO UNCERTAIN TERMS, if I was officially out there for 2 years. Yes was response.
So I ask again...what did I pay $407.20 for in November? The domain name and email I believe, was $166 apox. What's the rest for? I want a DETAILED, ITEMIZED INVOICE FOR THAT CHARGE.
When solicitations arrived, I didn't respond as I KNEW I was OK for 2 YEARS!!! My exact words were: "so I'm good for 2 years. No renewals for 2 years, right"? The sales associate confirmed.
I want is the property I paid for...my HEADER and My LOGO. which belong to ME and how to access email address I bought.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a current customer of ********************** and recently needed to embed ****** Analytics into a new website I created. I reached out to customer support for assistance because the instructions provided on their website were inaccurate and I required further guidance.Instead of receiving help with the correct instructions, the representative informed me that the only way to resolve the issue was by purchasing a premium package for $150. I was told this was the only solution, so I agreed to the purchase in order to get my website updated promptly.However, after further investigation, I discovered that the customer service agent sold me the highest-priced package for $150, even though other packages were available for as low as $49.99. This feels like deceptive behavior designed to increase sales rather than provide honest, customer-focused service.Given this, I am requesting a refund of the $100 difference between the package I was sold and the lower-cost options that would have served my needs just as well. I trust you will review this matter and rectify the situation accordingly.Thank you for your attention to this matter. I look forward to your prompt response.Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 7, 2025, our customer purchased *********************** Ultimate WordPress Premium Support (WPPS) plan via telephone transaction with our ********************* **** is a service which gives customers access to a WordPress developer to request website maintenance and updates to a website via a ticketing system. GoDaddy offers four tiers of WPPS ranging from Basic, which offers one credit to Ultimate, which offers 10 credits to create a tickets with our WordPress developers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the confusion or frustration caused during the interaction in which our customer purchased WPPS.
Our office has successfully connected with our customer to discuss their concerns. We have honored their request for a partial refund in the amount of $100.00 and ask that they please allow 3-5 business days for their financial institution to process the transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the *** of company ************************ Our customer number with ********************** is ********. ********************** is the provider of our website and email system. Emails are subscription based. On 3/13/25, GO Daddy charged our company credit card for $2516.66 for renewal of multiple email addresses. 3 of the email addresses were renewed for 3 years. I called GO Daddy on 3/13/25 and spoke with a guide (can't find my notes with name) and told her 3 year renewal is incorrect, all accounts are to be renewed for 1 year/12 months only. I requested correction, and credit to be issued. The guide worked on my request for some time (I believe due to time difference/getting someone to approve). She was finally able to tell me that she made the change and gave me a credit amount due (approx $1400) and told me it would be refunded to my card (I believe she indicated 7-15 days). It is now 15 days later, the change has not been made to our emails, and we do not have credit. I called again 3/28/25 and spoke with ***** She AFFIRMED she saw the notes in the system about my 3/13 call. She had to complete a request for approval for policy exemption (changes must be made within 7 days). The request was approved by supervisor. **** then told me she has to complete a refund exemption form, and we would receive credit in 15 days. I told her that is unacceptable and requested to speak with a supervisor. She submitted a request for a supervisor call, and told me I would receive a call in 1-2 hours, In addition, the previous guide (from 3/13) would call in 10 minutes. The previous guide called me 30 min later, and hung up on me after 1 minute, did not call back. I never received a supervsr call. The same thing happened last year (renewed/billed for 3 years), we called, it was revised and we immediately received partial credit to our credit card. This company is predatory, gives us the run around with refunds. I requested a refund on 3/13 and it was due to us on 3/28/25.Business Response
Date: 04/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 13, 2025, per our customer's account preferences, ********************** automatically renewed the email plans in question for three-year terms, each in good faith to honor agreements with our customer. Email notifications were sent before these renewals. Later that day, our customer contacted **********************'s ************* Team to request that two years be removed from these renewals and that time, be refunded to their payment method. Unfortunately, these actions were not acted on.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We thank our customer for their candid feedback regarding our service levels. The time they requested to be removed from their email plans' most recent renewal has been removed. Furthermore, the refund they requested has been processed.
Furthermore, we suggest our customer manually renew their plans to reset their time frames.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All right, so this took place back on the evening of December 20th (my time - PST) 2024, when I'd logged on to GoDaddy.com in order to purchase a new - and therefore inexpensive - domain that I had contrived for a specific venture of mine, having already vetted it minutes prior, at which time I discovered it had never been owned/occupied... However, after making an account on their platform, searching for it through "THEIR" search bar, in order to add it to my cart, it was then snatched up within the ***** minutes it took me to get my payment method in order, and entered into their system... I will admit, that the speed in which they did this is crazy, as it certainly solidifies the fact they have this whole scheme pretty well fleshed out, as they'd used those few minutes to generate a pertinent email and other info needed to make it appear the whole thing was on the up and up... That said, upon contacting them, I explained all this, also explaining to them that I often times run a lightweight screen capturing software, especially when I have other windows open in which I'm conversing with certain AI models, as I was doing at that time (none of which have the kind of access to do this themselves however *laughs*)... I also broke down for them the odds of this merely being a coincidence, on having a fresh, never-before-used domain, claimed/purchased within that few minute window, simply by crafting a straightforward ratio comparing it to the many years it laid dormant - thus making conservative estimates "well north" of one in a million... After it became clear from speaking to them, that they had no interest in even entertaining what I was saying, I looked into this a bit, and found that GoDaddy happens to be the one domain registrar out there with a reputation for this type of thing, go figure... While I have other proof, including of course my screen capture, attached are a couple screenshots, the first showing the purchase date/time corresponding to my claim...Business Response
Date: 04/02/2025
Thank you for the opportunity to address the concerns presented.
Based on the information provided, we were not able to identify a GoDaddy account associated with this complaint. However, we have confirmed the domain name they referenced was not available for registration on the date of their searches.
According to a public WHOIS lookup, the *** domain name in question was registered on November 25, 2023, and is registered through the Registrar ******** . The complainant can confirm this information and more through the domain name Registry WHOIS lookup located at ******************
Furthermore, GoDaddy has no affiliation with its current Registrant or any associated business.
To further clarify our position, domains are sold on a first-come, first-served basis.?GoDaddy does not and has never participated in domain name "Front-Running," which is the practice of registering domain names after a registration search is done to profit from the domain.
GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is not available for registration, we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is, in fact, already registered shows as available for a new purchase registration.
Based on our findings, the complainant was not charged for the domain in question.
RESOLUTION:
While we empathize with the complainants concerns, we are unable to deliver the already registered domain to them.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain ******************************** had expired. I went through our registry company (GODaddy.com) to renew. They charged me a mandatory fee called a "redemption fee". I was told that fee wasn't collected by Godaddy, but by a company called ***** . I contacted ***** and they told me that GoDaddy.com was lying. I have an email from them and a case opened with ***** where they state they are not the ones charging me, that in fact GODaddy.com is the one collecting money. Godaddy is lying to their customers.Business Response
Date: 04/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 7, 2023, our customer purchased the domain name for a two-year term via an online transaction.
On September 11, 2024, they disabled the automatic renewal setting on their domain.
On March 7, 2025, our customers domain name was due for renewal. Prior to the expiration date, multiple renewal notices were sent to the email address on file within their account. After the domain expired, several additional notices advised that a redemption fee may apply if they failed to take timely action.
On the day a domain name expires, in this case, March 7, 2025, our customers agreed and purchased term of domain registration ended. At this time, GoDaddy (at our own cost) provided our customer with a ****** ***** period to renew or redeem their domain.
More information on what happens to a domain name when it expires can be found here: ************************************************************************************;
On March 24, 2025, they contacted our *********** to redeem their domain name. They were correctly advised that a redemption fee would be assessed to recover the domain. As a courtesy, GoDaddy assisted our customer with their renewal by covering the cost of the domain registration fee.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize if this information wasn't appropriately relayed during their call. While GoDaddy determines and charges the redemption fee, it helps offset the registry cost it incurs to recover domain names on our customers behalf.
As such, we respectfully decline their request to refund the Domain Redemption fee.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 04/02/2025
I was lied to by a GoDaddy representative. The least you could do is admit it or at least look into it.Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customers additional concerns.
We appreciate their candid feedback about our service levels. As mentioned in our previous reply, we apologize for the information regarding redemption fees not being appropriately relayed during their interaction with our care staff. We have shared the interaction with our ************* Managers to identify opportunities for improvement.
That said, Redemption Fees are covered in our Terms of Service, and our customer was sent multiple notifications informing them action was needed to avoid the application of a Redemption Fee. As such, we respectfully decline their request to refund the Domain Redemption Fee.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a small business owner and starting using their website for my products and advertising. I used them for about a year but put in a cancellation request back in 2022 but was still being charged. I had to contact them again and put in another cancellation request because they were still charging my credit card. My customer number is ********* with them. I had to recently reach out again because I found where they were still charging my ****** credit card account. I asked them to refund me for the payments I was charged and they are are telling me due to their policy they are unable to do so. How can this be ok? I consistently had to reach out about my cancellation and they didn't follow through with this. I feel that they should compensate me for all the payments they have charged me, it's not fair that I have done my part and they didn't do theirs. Please help me in trying to get this resolved. I am very unhappy and disappointed.Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 2, 2021, our customer purchased a domain with Domain Ownership Protection (***) that came with a Free Trial of M365. *** is a premium add-on which provides proxy contact details in a domain's WHOIS information and protects against cancellation, expiration, or transfer of a domain. Domains that have this service cannot be canceled or transferred until the *** is downgraded. Our Websites+Marketing (W+M) Commerce was also purchased on a monthly term later that day.
On March 2, 2022, the M365 plan expired because the auto-renewal feature was disabled.
W+M would renew monthly in accordance with the account settings until April 3, 2023, when it expired because auto-renewal was disabled.
The domain also continued to auto-renew according to account settings until March 3, 2025, when our customer contacted our Care Staff, downgraded ***, canceled the domain, and received a refund.
GoDaddy sent renewal notices prior to expiration, including February 1 and 26, 2025, informing our customer the expiring item would renew based on account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration. With that said, ********************** has not identified any shortcomings related to our renewal system. As a result, we are respectfully declining our customers request for compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 04/01/2025
I am not satisfied with the response. I feel that I have been misled, I contacted them several times over the last few years and no one explained to me that I had to downgrade before cancelling. I did my part and every time I contacted them about cancelling they didnt provide me with additional steps to cancel. This is very unfair to any consumer and feel they should be advising their customers of this information. When I requested to cancel, I meant cancel, they should have told me that I had to downgrade to be able to cancel my contract with them. That is very unfair and I am still not satisfied and feel they owe me a refund. This is very misleading and cant believe they are not willing to do the right thing.Business Response
Date: 04/02/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy sent renewal notices prior to expiration advising our customer the item would auto-renew in accordance with their account settings unless action was taken by them. Account management is a customers responsibility.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a website on Go Daddy for my non profit foundation. We sold tickets to our fundraising event that was held November 7, 2024 and people purchased the tickets via the website. I also have held other events since then and no money has been transferred to our bank account. They are holding $3,839.54 of my non profit's money. Go Daddy will not tell me why they will not release the money to me. They state the account is "Under Review".I have called numerous times, chatted via their customer service website and have been held on hold for hours!I need help getting an answer and the funds that were raised for my organization.**************************************** you ******** *********Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 8, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.??
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on November 25, 2024. Our Verification Team notified our customer the steps they would need to complete to enable their deposits via email on November 25, 2024, November 27, 2024, and again on February 28, 2025.
Our Verification Team did not receive a response to these notices and our customers deposits remained disabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?
On March 31, 2025, our Verification Team reviewed our customers ********************** Payments Account and determined deposits were eligible for reinstatement due to the time frame that has passed since the transaction in question was flagged for review.
We encourage our customer to review notices sent from our Verification Team to prevent any unwanted suspensions in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/31/2025
I never received any notification from Go Daddy about my bank account being inactive. I have been calling them for months and was always put on hold for hours. I also chatted with them via their online customer service.
I checked my Go Daddy account today and now the balance states $0. The money was not transferred to my bank account. Now the money is missing.
Customer Answer
Date: 03/31/2025
I never received any notification from Go Daddy about my bank account being inactive. I have been calling them for months and was always put on hold for hours. I also chatted with them via their online customer service.
I checked my Go Daddy account today and now the balance states $0. The money was not transferred to my bank account. Now the money is missing.
Business Response
Date: 04/01/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our Verification Team notified our customer the steps they would need to complete to enable their deposits via email on November 25, 2024, November 27, 2024, and again on February 28, 2025. Our records show we did not receive a response to these requests and subsequently, our customers deposits remained on hold. This hold has been removed, and a payout has been initiated on March 31, 2025.
We encourage our customer to review notices sent from our Verification Team to prevent any unwanted suspensions in the future.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding what I believe to be unfair and unethical pricing practices related to the renewal of my domain registration for [insert domain name]. It has come to my attention that the renewal fees for my domain have increased significantly from my original registration rate. I am particularly concerned that this price increase constitutes price gouging and is being used as a tactic to hijack my domain.Original Registration Price: $20 Renewal Fee Quote after 12 months: $3000Business Response
Date: 04/01/2025
Thank you for the opportunity to address the complainants concerns.
We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at ***********************************************************************.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 04/02/2025
The email that the account is under is ***********************************.
My domain is *********************.
You're now charging me ************************************* to renew my subscription. I have lost my email address linked to the domain due to this.
Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 16, 2024, our customer registered a domain name for a one-year term via an online transaction. This domain was due for renewal on January 16, 2025. However, we were unable to process the payment due to an issue with our customers payment method. ********************** offers promotional discounts on new products, which may have expiration dates and other limitations.
Prior to attempting the domain renewal, GoDaddy sent renewal notices to our customer. These notices informed them that their expiring products would renew automatically based on their account preferences unless action was taken. The notice also included the updated renewal pricing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a domain registrar, GoDaddy works with a wide range of domain name registries to offer a variety of Top-Level Domain (TLD) extensions, such as .com, .org, and .net. The pricing for each TLD is determined by the respective registry. Like other products and services, domain registries may adjust their pricing over time.
While we understand their pricing concerns, it is important to note that there are different pricing structures. The pricing applied to our customers domain was accurate at the time of renewal. Unfortunately, the domain was not renewed and has since been removed from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/03/2025
Go Daddy has scammed me out of my domain.
Unethical business practices by increasing the renewal to 1000 times the initial price without prior notice of the new price when I originally signed up.
They refuse to release my domain for me to register it elsewhere, essentially hijacking my domain.
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