Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,649 total complaints in the last 3 years.
- 684 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Name: GoDaddy Date of Initial Transaction: June 23, 2025 Amount Involved: $1,975.32 Details of the Complaint:On June 23, 2025, I used GoDaddys Online Payment system to receive a payment of $1,975.32. According to GoDaddys stated timelines, the transfer to my bank account should have occurred within 12 business days.However, as of today (July 2, 2025), the funds have still not been deposited. Throughout this period, I have received multiple emails from GoDaddy indicating that the transfer would arrive soon, but no specific resolution has been provided.I have contacted GoDaddy customer support numerous times. Each time, I have been told that the issue has been escalated to upper management and the appropriate engineering department. Despite these assurances:I have repeatedly requested to speak directly with a manager but have only been told that upper management would contact me via email within 24 hours. I have never received any email or direct communication from a manager.On June 30, 2025, a representative told me the funds would be transferred imminently.On both July 1 and July 2, I was again informed the transfer would happen ******* of today, no funds have been received, and I have no clear explanation from GoDaddy regarding the cause of the delay or a definitive timeline for resolution.Desired Resolution:I am seeking the following:Immediate release of the $1,975.32 into my designated bank account.A clear explanation of the cause of the delay.Written confirmation from a manager or appropriate authority at GoDaddy regarding the resolution and steps taken to prevent similar issues in the future.This delay has caused significant frustration and inconvenience. I am filing this complaint to seek assistance in resolving the matter promptly.
Business Response
Date: 07/08/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account.GDP is our built-in payment gateway, which allows our customers to take secure,online debit and credit card payments through their website or in person.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our GDP team has been in contact with our customer and they should receive their payout today.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told all that was needed was 90 dollars for 1 year. Took 90 then said need another 400. Diseptive trade practice.Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On June 28, 2025, our customer manually renewed their domain name for one year, through the GoDaddy website and paid a domain redemption fee. During this transaction they also updated the payment method attached to their GoDaddy account. Later that day, they contacted our ************* Team via online chat regarding the projected cost to renew their Websites + Marketing plan for an additional year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate our customers feedback regarding how products are presented on the GoDaddy website, they were properly advised regarding the costs associated with renewing their products.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/14/2022 i purchased a web site and paid for a 3 year term. Go Daddy sent an email may ****************************************************************************************** essence this basically took my 3 year payment to 2 years and 7 months. Then May 18, 2025 I had to renew again but paid a few days too late and now they want $80 extra for the renewal on top of the year fee. But I paid in total for 4 years and renewed at their email for renewal so this is THEIR fault. ***** with customer service would NOT help me and I tried to give different ways to help me including making the web renewal 2/14/2026 and clearly I made 2 payments totaling 4 years of term. Nope they now have my web site up for sale and won't help me at all. I spent 2 more hours tonight with ***** in customer service and she refused to help me in any way. Ridiculous that clearly she can see the payments but now says I renewed at the wrong time and instead of adding a year to the 3 years it started my time at the payment of the 1 year shorting me 7 months off the 3 years. Who would do that and lose 7 months of their web site. I have tried and tried to get help but nope. Pay the $100+ to get my web site back that should not be renewed until 2/14/2026. Last time I checked 2022 + 4 =2026. Apparently they are using new math and this makes sense to them. I want my domain back, instead of 2/14/2026 I want a free year for the hours I have spent trying to fight this and renewal 2/14/2027.Business Response
Date: 07/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 14, 2022, our customer registered a domain name for a three-year term. On October 15, 2022, our customer or an authorized user accessed the account and canceled this domain. On May 13, 2022, our customer purchased a second domain name for a two-year term.
On May 19, 2024, our customer renewed the second domain for an additional one-year term, extending service through May 13, 2025. Our customer disabled automatic renewal for this domain on February 18, 2025. Per these preferences, GoDaddy did not automatically renew the domain in question.
GoDaddy sent renewal notices prior to expiration, including on April 14, 2025, and May 9, 2025. GoDaddy also sent notices after expiration on May 18, 2025, May 24, 2025, and June 1, 2025, informing them that their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As evident in the documentation shared by our customer, the domain registration from February 14, 2022, and the renewal receipt from May 19, 2024, reference two separate domain names. The domain in question expired on May 13, 2025, due to non-payment and has correctly followed the normal domain expiration timeline, detailed here: *******************************************************************************
We respectfully decline our customer's request to waive the redemption fee associated with their domain renewal.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 07/08/2025
NEVER in any email sent did they say a FEE would be added. My husband has cancer and we have so much medical debit that the $21 to renew took food from our table. I save it so I could renew but NEVER knew a $80 fee was going to be added. I have tried to work with them as a customer of 21 years but loyalty does not seem to matter. This is a licensed and registered business and I was trying to renew but again life happens. NOW I look and the fee is $100 making it even worse. Why punish customer when YOU fail to disclose the fee and the increase in the fee IN THE EMAILS!!! Even ***** says the Fee is YOURS and you can do something to help me knowing that going forward I know the rules and how the fees/expiration process works. You get $ for my renewal and retain me as a customer. How is that not a win for you? Does not cost you nothing as I am STILL the legal owner of the domain at current and have screen shots to show it still in my account.
*****
Business Response
Date: 07/09/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. The domain name expired on May 13, 2025, due to non-payment and has correctly followed the normal domain expiration timeline, detailed here: ************************************************************************************;
GoDaddy sent renewal notices prior to expiration, including on April 14, 2025, and May 9, 2025. GoDaddy also sent notices after expiration on May 18, 2025, May 24, 2025, and June 1, 2025, informing them that their expired domain was at risk of being canceled unless additional action was taken.
We respectfully decline our customer's request to waive the redemption fee associated with the domains renewal. If our customer wishes to renew the domain name, we encourage them to do so prior to its release to the domain registry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO GoDaddyCustomer Answer
Date: 07/10/2025
ONCE. AGAIN YOUR EMAILS NEVER SAID ANYTHING ABOUT A FEE!!! How about disclosing that information instead of surprising your customer of 21 years with an $80 fee when they are struggling to feed their family and and a spouse with cancer. I remember a time when GoDaddy actually cared about the CUSTOMER. Not any more! Will be going forward with complaints and taking this further as the fee should have been disclosed.
DECEPTIVE Business. Practices to just do. That to a customer! SHAME. ON. YOU.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5 years ago I purchased a domain name, I must've been automatically signed up for auto-renewal because I NEVER click those boxes for this exact reason. Fast forward to today, I see a charge on my credit card for $110 from Go-Daddy, I call them to say I did not authorize this charge, they tell me "sorry, its been more than 5 days since the purchase there's nothing we can do" (it was about day 15 when I realized the charge and called). This is outrageous, I stopped using this domain 3 years ago, I don't need it, I dont want it. Not to mention, how can they make this charge on credit card that has expired??? Sure the account # is the same but the expiration date and cvv have changed... what's the point of having an expiration date and special code if anyone can just use the account # to purchase items?! Seems pretty shady that you only get 5 days to request a refund when you are not going to even discover the charge until several weeks. Im disappointed to discover a big name company like Go-Daddy are just a bunch of crooks.Buyer beware.Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 1, 2020, our customer registered a Domain Name for a five-year term online. Per their account preferences, ********************** automatically renewed the Domain name on June 2, 2025, in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility.
On June 20, 2025, GoDaddy was notified that our customer had processed a chargeback against their June 2, 2025, transaction. This chargeback withdrew the payments made to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, unfortunately, their chargeback has tied our hands, as a chargeback can take up to 95 days to settle.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyCustomer Answer
Date: 07/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I am only accepting this conclusion because my credit card company stepped in to resolve this issue and obtain a refund. For the record, I never received any emails regarding renewal, I checked every folder(spam, promotion,etc). Secondly, I am still not understanding how they thought it was ok to charge an expired credit card. Lastly, its just bad business to rope someone into a product that was unauthorized and unwanted without any attempt to help after 2 phone calls.I appreciate BBB for giving people the option to set things straight.
Regards,
**** *****
Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26, 2025, our business received a legitimate credit card payment of $8,430 through GoDaddy Payments for completed excavation services. We were approved for an account and provided a payment link to send to our client. At no time during the account setup were we informed that funds could be held for extended verification or that we would be required to submit multiple rounds of documentation.After submitting the initial requested documents (invoice, client contact info, and explanation of services), we were told the payout would be processed in 12 business days. Instead, GoDaddy has continued to delay the release of funds and is now requesting bank statements and previous processor records, neither of which were disclosed as requirements at the time of account approval.The business owner, ***** ******** of *******, has never accepted credit card payments before. He has operated for over 40 years accepting physical checks only. This one-time credit card payment was accepted at the clients request, and we selected GoDaddy Payments believing it would be a simple solution.GoDaddys customer support structure has made the situation worse:The verification team cannot be contacted by phone and only responds by email, with 2448 hour delays.Their abuse complaint form requires a domain name, making it impossible to submit a report about payment abuse without owning a GoDaddy domain.This process has been unnecessarily burdensome, opaque, and financially harmful. We feel that GoDaddy:Failed to disclose material terms before accepting funds,Is unfairly withholding money for completed services with no dispute or fraud,Is making it nearly impossible to resolve issues through normal channels.We are seeking an immediate release of the withheld funds and a full review of GoDaddys misleading payment practices and support limitations.Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 26, 2025, our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On June 30, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On July 2, 2025, our customer submitted documentation to our verification team. Subsequently their GDP Plan was approved and payments were made to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a custom website to be completed by June 16th. The designer, "*******" met with me several times and the meeting only last a couple of minutes due to the fact he didn't have the website to a point they could add photos, ****** the end, they publishing a 1/2 completed site with incorrect verbiage and stock photography. I have reached out multiple times and been told they no longer can set and appointment to complete my site because it has been "published".This is now 2 weeks past the initial deadline. They published an incomplete product and the damage done to my business increases daily.I want someone to schedule an appointment and complete my site as promised.Business Response
Date: 07/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 13, 2025, our customer purchased *********************** **************** for a one-year term. This service enlists GoDaddys Website *************** team to create a custom website (for a one-time fee), utilizing GoDaddys Managed Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our Website *************** team before the site can be built.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our ************** team has attempted to reach out to our customer regarding their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a ****** Affiliate Associate. Thought I could connect ****** products on website with GoDaddy. It took a while to find out that they do have a web tech that can help you because they don't have it listed on the phone. Someone that you talk to has to tell you. So I went to the design center and they told me. Found out after I talked to him that they CAN'T load Amazon products. I talked to one tech that says since they couldn't do it, I should get part of my money back since they can't do the job. They don't have it advertised that they can't load Amazon products. They have you spend you money and then tell you. And billing doesn't want to give me a refund. They keep saying it was after 7 days. Check out some of the reviews!Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customers' concerns.
On January 20, 2025, our customer purchased *********************** Websites + Marketing (W+M) plan for a one-year term through an online transaction. *** is a self-service website builder designed to help customers easily create and manage their websites.
On June 14, 2025, they contacted our Care team to request a refund. At that time, they were appropriately informed that the request fell outside our refund eligibility window. That same day, the customer submitted an exception request for an out-of-policy refund, which was carefully reviewed but ultimately declined.
In accordance with our Refund Policy, W+M plans are eligible for a refund only within 30 days of purchase.
*****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers situation, the W+M plan is not eligible for a refund under our current policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy wrongfully removed my website despite full payment.I purchased website and email services from GoDaddy on June 22, 2025, and my payment was processed successfully. However, on June 27, 2025, GoDaddy attempted an unauthorized charge on my account and then took my website down, even though I had already paid in full 5 days prior. I contacted customer support on 6/27 and was spoke to so rudely by a Godaddy representative that basically called me a liar and would not look at the original receipt. On 6/28, I was in contact again with customer support via text and my issue was not fixed. Additionally, I noticed I was charged two different amounts $44 and $42 for the same service without any explanation. This seems deceptive and unfair, and customer support has not offered a satisfactory resolution.I am requesting:- Immediate reinstatement of my website - A full explanation and refund of any overcharges - Confirmation that no future unauthorized charges will occur Reinstate my site, refund excess charges, and ensure fair billing practices moving forward.Business Response
Date: 07/01/2025
Thank you for the opportunity to address our customers'concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer initially purchased a one-month term of GoDaddys Website + Marketing (W+M) service through an online transaction. W+M is a do-it-yourself, template-based platform designed to help users build and manage websites. In accordance with their account settings, the plan was automatically renewed on February 24, 2025. Renewal notices were sent before and following the charge, outlining the automatic renewal process unless action was taken.
On March 13, 2025, a chargeback was initiated by our customers financial institution, reversing the February renewal payment. The W+M product remained active during the chargeback process. GoDaddy continued to follow their renewal preferences, most recently attempting renewal on June *******, which was declined. Our customer manually renewed the plan on June 22,2025.
On June 27, 2025, the chargeback was resolved in the customers favor, and as a result, the W+M plan was canceled.
When our customer contacted our Care Team regarding the offline status of their website, they were informed that the plan had been suspended due to the chargeback, consistent with our standard procedures.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A refund has been issued for the most recent renewal. Please allow 35 business days for the funds to appear at their financial institution.
The W+M plan has been permanently suspended following the chargeback resolution. To reinstate the service, our customer will need to repurchase the W+M plan and pay the $20 chargeback fee. They may contact our Care Team 24/7 at ************** to proceed.
Thank you again for the opportunity to address the concerns presented.
Kind regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company extorts their customers. The theme of **********************'s operation is upselling their customers. It is annoying and feels desperate. I purchased a new plan based on the feedback from their representative. The last step was not properly done and is impacting my website. Just called to be chastised by a very hostile representative about how they sell customers new plans instead of renewing old ones. He then told me he could fix the problem IF I PAID MORE MONEY!! Disgusting! I requested a supervisor, which conveniently was not available.Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 12, 2019, our customer purchased a Deluxe Web Hosting for a three-year term via telephone transaction with our ************ This purchase also included a Standard SSL Certificate for a two-year term, a Domain Registration for a three-year term, and a one-year trial of Microsofts Email Essentials. Between July 2019, and July 2022, our customer has been renewing their products with the assistance of Automatic Renewal.
On June 25, 2025, our customer contacted our *********** to inquire about their upcoming renewal costs. During this interaction, our staff discussed the possibility of our customers developer migrating their website content from their existing hosting plan to a new hosting plan. Our staff assisted them with the purchase of a new Web Hosting Deluxe for a one-year term.
Between June 26, 2025, and June 30, 2025, our customer contacted our *********** to address additional concerns with their website. Our staff worked to the best of their ability to address these concerns. We apologize for any frustration or confusion caused during these interactions.
RESOLUTION:
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has attempted to connect with our customer. At this time, the migration appears to be complete, and the site is live. Our office will continue to attempt to work with our customer to address any outstanding concerns they may have.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 5/1/24 i cancelled all business as a customer of **********************. I am a victim of wildfire in a federally declared area and have been in transition unable to check communications from Go Daddy while in evacuation. They automatically billed me for continuing services on 5/4/2025 to my credit card. I was unaware that they still considered me a customer or that they were automatically billing me. The charge was $129.48 for internet services i had cancelled. I became aware of the billing today and immediately called Go Daddy. They acknowledged the 5/1/24 cancellation date but said I now had to go online to cancel my business with them and they could not turn me off on their end. I see this automatic billing as a scam. I have always respected Go Daddy but this experience has me see them as scammers, unwilling to do the right thing. I requested a refund, which they denied. I know there are problems with automatic billing but I have been unable to have the business correct their mistake and want this on record. it is not a lot of money but is the principle. Thank YouBusiness Response
Date: 07/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
GoDaddy sent notices to our customer before renewal informing them their product and service would renew in accordance with their account settings unless additional action is taken.
GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On June 28, 2025, our customer contacted our Care support team requesting to delete their GoDaddy account. At that time our customer was provided the following support article.
Close my account: *************************************************************************;
Our customer has since chosen to close their ********************** account. Per the Warnings shared in the above article, account closures cannot be reversed, and once an account is closed customers will no longer be eligible for refunds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund. If our customer has additional questions or concerns they can reach our team at *************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 07/03/2025
the Go Daddy response is incomplete. I contacted Go Daddy a year before they indicated in their response to BBB. It was a phone conversation where they assured me my account was then closed. They did not direct me to a self-help process but said they deleted my account on the phone at that time. When i discovered that my account was still active and being charged automatically, i immediately contacted them this month and was then referred to a self help closing process, which i have followed. there is a texting chain with them from that contact day where they acknowledge my call to them the year before where they say they only closed a part of my account. Had they informed me a year ago that I needed to do something else i would have at that time. My understanding was my account was closed a year ago.Business Response
Date: 07/07/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
On June 28, 2025, our customer contacted our Care support team via chat. During this interaction our customer confirmed they were in their account but did not see a button to delete it. Our Care support representative was able to assist our customer with helping them remove products from their account and providing the support article on how to close their GoDaddy account. Our customer thanked our support representative for their help and ended the chat. Our customer did not reference a previous conversation from a year ago within this interaction.
On June 30, 2025, A chargeback was initiated on the transaction in question. This chargeback withdrew payments made to GoDaddy. Chargebacks can take ************************************************************* question completes its investigation.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddy
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