Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a hosting account with ********************** under which we purchased their 30-day automatic backup plan. On 3rd June, 2025, we discovered that all our website files and databases had been deleted. This was not caused by our team, and no authorised changes were made from our end.After raising support tickets, GoDaddy support was initially unhelpful, and it took over a day to escalate the issue. Eventually, only 80% of our website files were restored, and critical MySQL databases remain missing, including customer and internal data.We paid ********************** for the 30-day backup plan. Despite this, GoDaddy has failed to show us or restore any backups for the lost databases, citing unclear or vague technical reasons. This is a clear failure to deliver the service promised and paid ****** make matters worse, a support representative rudely told us to ask our developers to redevelop the website, completely ignoring the fact that we have been paying for professional data backup services specifically to avoid such a situation.We've faced significant operational losses, including business downtime, loss of customer trust, and internal workflow disruptions. We have requested full access to database backups, but no resolution has been provided.We are requesting immediate recovery of the missing database backups as per the terms of our paid plan. If the data is irretrievable, we expect formal acknowledgement, explanation, and compensation.Below are the other details.Customer ID: ******** Order ID for 30 days plan: ********** Attached below are the transcribed files of the chat with the GoDaddy support team.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 8, 2023, our customer purchased Enhance Web Hosting Plus for three years.
  On June 2, 2025, our records indicate that our customer contacted our Care support regarding their missing website files.
  After a thorough review, weve confirmed that the website backup service was purchased after the deletion of the website files.Unfortunately, this means that we do not have a backup available from before the deletion and we are unable to recover the lost files from our end.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We understand how important website data is, and we sincerely regret that were unable to assist with the recovery in this case. As the backup service was purchased after the files were deleted, we would be happy to issue a full refund for that purchase. If our customer wishes to proceed with a refund, they can email us at *********************************************************************
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,GoDaddy debited my bank account in the amount of $32.27 a monthly fee to pay for their website builder for Two Handed Player .com, a fifteen year old philanthropic site and international showcase devoted to musicians from around the world, (non profit). I am the host. The payment was to keep the site active on the internet, as it has been there for all these long years. They took the funds from my bank and promised me that the site would not be taken down as per their universal terms and agreement.Prior to taking the funds, their computer failed to recognize my pin number that would have given me access to my account to make payments of which I had paid religiously for over the last fifteen years to keep the historical site safe. Time went on until May of 2025 last month when a *** proceeded to finally process my payment and assured me that the site would not be taken down, and that the funds would be withdrawn within 24 hours. ticket# *** ***** and the $32.27 was PAID IN FULL.That didn't happen and the site was taken down with fifteen years of professional artists from around the world who were depending on this site for their performances and links to their own sites were deleted from the internet, some high profile performers and one who played for the late ******* *******. I called GoDaddy and again was re assured that the site would be up and running within 48 hours, by two managers*. The 48 hours went by twice and the site was not restored. I then received an email telling me that the case and ticket number had been closed! I called them again and they said that I do not have access to my account and therefore they cannot restore the site, against the word of two supervisors! I called them today on June 17, 2025 and demanded that they restore the site as they had withdrawn the money from my bank for MAY 2025. They said there was nothing they could do about it! Respectfully, Maestro Tralian former ****** Alumnus MFA.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 19, 2025, our customer contacted our Care support team as they were attempting to provide an updated payment method to an expiring website product of theirs but were not successful in accessing the account.  
  
  In the event a customer can no longer access their account ********************** has an established and vetted process in place to verify account ownership and assist. More information on this process can be found here: ***************************************************************************************************************;
  
  As they could not access the account our customer was directed to our Account recovery team for assistance. 
  
  Between May 19, and June 19, 2025, our Care support teams worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.  Unfortunately, attempts to restore our customers website were unsuccessful. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, account management, including the maintaining of current and valid account access information is a customer responsibility. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unauthorized DNS change by GoDaddy disrupted my live site (***********) and caused financial loss support has not provided a real answer. Despite having active DNS settings and no policy violations, my domain was suddenly marked as "parked" without notice or consent. This took my website offline, disrupted ongoing campaigns, and directly impacted my business.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address the complainant's concerns. 
  
  Based on the information provided, the complainant does not appear to be a GoDaddy customer. 
  
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy takes account security seriously, and while we empathize with the complainant's frustrations, we are unable to provide the requested information to a non-account holder.
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered a double charge for email service on 6/11/25. GoDaddy has been charging me $95.88 a year for up to 7-8 years for ********* 365 Email Essentials Free Trial that has no email account linked to it from 06/05/2018 to 06/05/2025. I already pay $101.64 annually for an email subscription and have called GoDaddy over the years asking for clarification re: if I need to be concerned about this FREE TRIAL. I have never had anyone respond with the truth: that I am being charged annually $95.88 in addition to the $101.64 for a service that has no email account linked to it!!**********************'s response last week and today (when I spoke with 2 different supervisors regarding both the fraudulent charge and the tickets created to investigate the charge for the empty email service) is that the refund department has determined that they can only refund this year's charge and not any previous year's charges. GoDaddy claims that only the first year of email free trial was free. No one ever explained that to me. If GoDaddy changed the free trial to 'pay for service' they needed to have changed the way the service appears to me on the list of services I pay for. But they never changed it from FREE TRIAL. They say now 'Sorry GoDaddy made a mistake; sorry, yes, it was unclear., but you still pay." I have spoken to 2 supervisors not in the refunds department. I am told there is no one to speak to in the refunds department. I requested to speak to a refund manager about this. Request denied. Refund Department was supposed to get back to me re: decision re: ticket created with my complaint within a week. I called today and again, they said, "Sorry, we were supposed to get back to you and we didn't. But now that you called, the decision is to only refund you the extra charge for this year but not the past years back to 2018." I am told there is no manager or department head to speak with in a n adult conversation. They do not care about the customer or the customer experience.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
  On June 4, 2018, our customer purchased services that included a one-year free trial of **************** 365 Email (M365).
  From June 4, 2019, through June 4, 2025, per their account settings, ********************** processed automatic renewals for the M365 plan annually. Before each renewal, GoDaddy sent notices advising that the plan would automatically renew unless action was taken. Additionally, following each successful transaction, a receipt was sent to the email address on file within their GoDaddy account, and a copy was placed for viewing in the Order History of their account.
  On June 9, 2025, they contacted our Care Team to request a refund for both recent and past renewals. They were advised that prior transactions fall outside of the refund eligibility window. GoDaddy's refund policy is publicly available here: ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand our customers' frustration, the transactions in question are no longer eligible for a refund. However, as a courtesy, our Refund Team has approved a partial refund. To proceed, they must first cancel the associated M365 plan by following the steps outlined here:
  ***********************************************************************************************.
  Once the M365 plan has been canceled, they may respond via the BBB complaint or contact our Care Team to receive their partial refund.
  We encourage them to regularly review and manage their account settings to avoid any future unwanted renewals.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had access to my account, then tried to make an offer on a domain, and when I did it prompted two step and locked me out of my account, something I have gone through the process of removing at least twice already. and this time, they are asking for information for expired businesses, that are no longer functioning, but I have provided ALL personal information and business information that is in charge of the account. This time they are asking for information based on registered agents still associated with a few domains that were transfered into this account and have no barring or legal claim to this account or anything there in. I need access to my account, and I do not want two step to be turned on again. When speaking to multiple representatives on the phone, they say that I don't have two step or they wouldn't have been able to see my account, yet see attached screenshots. And the department that is in charge of unlocking only responds after I call, between hold times and time talking to representatives, I have used hours of my time to no end.I know the password, I have access to all emails associated with this account, I know my pin number on the account. I provided the *** and registration of the *** the account is registered under, as well as my driver's license, passport id card, and the requested selfy holding my ID.

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer submitted a request to update the phone number associated with their account on June 15, 2025.

  On June 17, 2025, our Account Recovery Team updated the phone number associated with our customers ********************** account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and have reached out to them to confirm they have been able to access their account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business uses unscrupulous autorenewals to raise prices and refuses cancellations or refunds for unused services. They expect me to pay an entire year of coverage for website fees when I attempted to cancel right after I returned from volunteering at a childrens camp. This is shady and hurts people trying to support their families. ******** considering how little money it is compared to their profits.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 8, 2021, our customer purchased Websites + Marketing (W+M) Starter for a one-year term via an online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  On June 8, 2025, per their account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with our customer. Before the renewal, we emailed renewal notices informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On June 16, 2025, our customer contacted our *********** for assistance with canceling their W+M and receiving a refund.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  During their interaction with our ***********, they successfully canceled their W+M and received a full refund. Therefore, we respectfully decline their request for an additional refund, as that would leave GoDaddy in a state of financial loss.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 3/11/25 , I paid GoDaddy $635.36 thru my ******** Business card for five more years of website hosting. This was a different plan than my hosting plan I had with them for approximately ten years. They led me to believe the data would migrate. It did not migrate. I called back after about a month and the rep told me it was impossible for the data to migrate from the old plan to the new plan. I requested a refund and he obliged - saying that the funds would be refunded to my ******** Card in 5-7 days. Two days later I transferred all services from godaddy to Hostinger ( website hosts ). After 7 days I got an email from godaddy saying that NO money would be refunded and that I needed to read the fine print. They are providing me with ZERO services - yet they think they can keep my money. I had ******** claw the money back.
  Now godaddy is threatening me with additional fees. Pretty crappy company and pretty crappy “bait and switch “ business model.

  

  Business Response

  Date: 06/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
  
  On January 13, 2014, our customer purchased GoDaddy's Website Builder Business Plus plan for two years during an interaction with our Care team.  This plan subsequently renewed several times and was due for renewal on March 13, 2025.  Prior to the renewal, on March 12, 2025, our customer contacted our Care team to inquire about getting a cheaper plan. 
  
  Our Guide advised that there was a cheaper plan, but customer would need to recreate their site.  Our customer agreed that they would rebuild their site, and purchased a new Websites + Marketing (W+M) Basic plan for a 5-year term.  To give them additional time to rebuild the site, our Guide renewed their previous plan for one month so they could reference their existing site while rebuilding it on the new plan. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 25, 2025, our customer contacted our Care team to find out why their website content never transferred to the new plan.  They were correctly advised that they needed to rebuild their site, and they asked to cancel their plan and get a refund.  They were informed that the plan was non-refundable. 
  
  While we empathize with our customer’s situation, they were properly advised that they would need to rebuild their site and they failed to do so.  The W+M plan remains non-refundable. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/16/2025

  I was under the assumption that by purchasing an additional month of the decade long existing plan that the old website would transfer to the new plan.  I don’t remember ever being informed that the new plan was non - refundable.  In fact, the ******* sounding rep who began my refund process informed me it would take 5-7 days for the refund to show up on my card ( does that sound like a non-refundable plan ?).  He also informed me that it was impossible for the data to transfer from the legacy plan to the new plan. First time I heard that one !  In a previous conversation with a female rep (about why the data did not transfer ) she stated that for an additional $499 - that godaddy could use their “special tool” to transfer the data.  Pretty shady tactics !  So when offered the chance to get a refund from the the ******* accent rep - I pursued that option.  Two days later ( actually believing that my money would be refunded ) I began  the process of transferring everything from godaddy to a - hopefully more honest web hosting service - *********.  All 4 services I used to have from godaddy ( email , SSL certificate, domain name and web hosting ) are now with *********.  Godaddy provides NO services for me any longer - they want $635 for nothing?  Gimme a break !   Once they found out I was transferring everything to ********* - THAT’S when they informed me that they were denying my refund !

  I am very disappointed that godaddy ( and I had purchased their services for a decade ) has turned to misrepresentation and downright deceit to try to turn a buck.  They won’t be getting any money for their “administrative services” - concerning this issue - either.  They already threatened me with that.  I wish godaddy would leave me alone.  They provide me with nothing.  I pay them nothing. 
  Thanks ,  *** *****

  

  Business Response

  Date: 06/21/2025

  Thank you for the opportunity to address our customer’s additional concerns.
  
  We stand by our previous response.  Our investigation has determined that our customer agreed to re-build their site during their interaction with our Care team on March 12, 2025. 
  
  After being properly advised that the W+M site was non-refundable, our customer initiated a Chargeback for the transaction in question.  The Chargeback is pending, and can take 2-3 months to be resolved.    
  
  If the Chargeback is resolved in our customer’s favor, the funds will returned to them, and the W+M plan will be cancelled from their account.  If the Chargeback is resolved in GoDaddy’s favor, the funds will be retained by us, and the W+M plan will remain in the account. 
  
  It’s important to note that regardless of the outcome of the Chargeback, our customer still has two email plans and an SSL in their account, – even though they are not being used, they are still in their account and scheduled to automatically renew.  We would encourage our customer to either cancel their products or disable automatic renewal to avoid potentially being charged for the renewals.
  
  ***********************************************************************
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/26/2025

  When go daddy mentions the complaint being " resolved " , what do they mean ?  Resolved by whom ?   I would like to thank godaddy's BBB complaint handler for informing me that I still had an unused email ( already provided by ********* ) , an unused SSL -whatever that is ( again already provided by ********* ) .  I have successfully , I think , turned off the auto renew feature as well as cancelled all products once provided by godaddy.  However , I would not be surprised to receive an email stating that I cannot cancel ( or turn off auto renew ) any of the account features.  

  I should - but I won't - have ******** claw back those funds as well.  The fact remains that I was told by a godaddy representative with a ******* accent ( but it could have been a bot - hard to tell these days ) , that my refund of $635.36  would be placed back in my account in 5-7 business days.  Feeling satisfied that my business dealings were OVER with go daddy , I hired a newer - much less expensive - website hosting / building service ( ********* ).  When godaddy saw those transfers taking place - that's when they informed me through email that my refund was being denied - that the product price was non-refundable.  How can a company offer and initiate a refund for a product  - then claim the product is non-refundable.

  As a senior citizen - i admit my computer / internet savvy aren't up to speed with the people that run godaddy.  I'm sure they realize that and possibly take advantage of that.

  I just  want my refund for a product I never used and never will use.  Also I would like for godaddy to leave me alone.

  Thanks , 

  *** *****

   

   

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from GoDaddy several years ago. It auto renewed once, annually. I cancelled the product in May, and I have a proof of cancellation. I also removed my payment method from the account. ********************** emails me daily asking me to renew the product and today (6/14) it emailed me to tell me they tried to bill me for auto renewal and my payment method is invalid. This implied they are trying to bill me for a service I cancelled two months ago. Had my credit card still been on their file, they would have charged it despite the fact that I cancelled the product. This constitutes predatory and illegal action. I am asking Better Business Bureau to make GoDaddy refrain from trying to bill me for anything and to cease contacting me about this. In addition to no further contact by the business I also request an injunction against GoDaddy for attempting to bill me.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 12, 2023, our customer purchased a .COM domain name for a one-year term via online transaction. GoDaddy had renewed the domain name for an additional 1-year term in accordance with our customers account preferences on June 13, 2024.

  On May 14, 2025, our customer logged into their account to disable automatic renewal on their domain name. Subsequently, the domain name expired on June 13, 2025. While our customer did disable automatic renewal, this cancelation did not cancel the domains registration. They continue to receive expiration and renewal notifications.

  These communications are required by ***** (******************** for Assigned Names and Numbers) regulations, which mandate that accredited domain registrars send reminder notices prior to and after domain expiration. These notices are not billing attempts but required notifications to inform domain holders of expiration.

  RESOLUTION

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Should our customer wish to disable all renewal notices for the domain name in question, they may want to fully delete the domain name from their GoDaddy account. Instructions to do so can be found here: ************************************************************

  Additionally, if our customer wishes to no longer receive email notices from GoDaddy, we have included instructions to close their account, which  can be found here: **************************************************************

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using GoDaddy as the platform for my online business' website since 2021. I am only selling online and since yesterday, 6/12/2025 my website cannot take mobile device orders, as the checkout button does not show up. This is a major impediment for an online business! It was brought to my attention by one of my customers and I have called ********************** three times yesterday with a sense of urgency, spent about 2 hours talking to 3 different people and after all said and done I was told that the problem was fixed, only it will take until today for the updates to apply and my website to function properly. Upon checking again today, nothing has changed, the checkout button does not exist when ordering from a mobile device. I called again and nobody answered after 25 minutes on hold!This is completely unacceptable and I hold GoDaddy responsible for my business losses and for ignoring me as a long time customer who pays top money for their service! I am requesting a complete refund of my last payment to them (in September 2024) in the amount of $431 for 1 year website, domain and email service.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On September 19, 2021, our customer purchased *********************** Websites + Marketing (W+M), which has been renewed yearly. *** is a proprietary, do-it-yourself, template-based product to construct a website.
  On June 11, 2025, our customer contacted our Care support team regarding concerns with their mobile website checkout button. They were advised that our technical team was working on their concerns and to allow time for propagation.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand and empathize with our customers frustration, we regret that we are unable to fulfill their request for a full refund. Our development team is continuously working to enhance the user experience, and while we strive to minimize technical issues, occasional challenges may arise.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/21/2025

  Ashlee, it took more than a week and talking to four different people for hours to have this issue resolved and you are calling this honoring terms of service?? For more than $400, when other web host services cost a fraction of that? Please clarify for me what exactly I am paying for here: your vacation in ******* possibly?

  In the meantime I have encountered additional still unresolved issues with GoDaddy. Three days ago I removed the September 2025 renewal for my domain and website, as I will not renew services with your incompetent, irresponsible and crooked company. As a response my domain protection was cancelled and after spending another hour on the phone with another incompetent employee, it is still the same! And I have paid for this service until September 2025!! 

  You may want to check what your development team is really doing, my experience as your five year customer has gone from good to bad, to worse, to terrible! And it ends with you! If you refuse to even acknowledge your company's problems, you will never solve them. Next, I will take legal action against GoDaddy and I will make sure to make this issues public.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.Regarding our customers domain protection, Full Domain Privacy and Protection is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until Full Domain Privacy and Protection is downgraded.This service became disable because our customer turned their domain off of auto-renew.
  Our customer may choose to re-enable domain protection, but it will turn auto-renew back on.
  GoDaddy provides its customers with full control over renewal settings. Customers may at any time sign into their account and manage those settings.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Ashlee E
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/27/2025

  The consequences of your actions will come back upon you. 

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 charges on bank account. Called the # is was a credit card company processing charges. No company by that name of which shows up on my bank account as CosyNestFurnishing. They could not find in their system, so I gave them an address. They gave me a #, which i called and needed a pass code. But under the name GoDaddy! So looked them up got another # waited for 20 minutes then the person said he could not hear me and hung up. Then found #************, talked w/ *******. He wanted to know if I was selling services, I said no, then told him of the fraudulent charges, he said talk to my bank and laughed. So they are using a different name to charge me for something I know nothing about. The credit card processing center stated they get numerous complaints about CozyNestFurnishing, which is GoDaddy!

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to address the concerns of the complainant. 
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them. 
  
  From the information provided, it appears the company name referenced may be associated with a domain name registered through GoDaddy. Unfortunately, we were not able to identify a domain name from the words that were provided, and the words did not include a domain name extension such as .com.  
  
  RESOLUTION:  
  
  If the complainant would like to provide our office with the full domain name including the extension, we will be happy to research this matter further.  We remain available to the complainant and can be reached at *********************************************** . 
  
  Alternatively, if the complainant would like to call and speak to a member of our Billing team, they will be able to search our customers payment method across our system to identify where it was charged. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy