Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain name from godaddy.com a few years ago. *** paid every year. Today, 11/14/2024, they billed me extra without no warning nor consent. Its a trash business and needs to be shut down for terrible business practices. Domain names never cost that much.
Business Response
Date: 11/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 13, 2020, our customer registered the domain name in question. The domain continued to renew within their account through both online and auto-renewal transactions.
On November 14, 2024, per their account preferences, ********************** automatically renewed the domain in question to honor our agreements with them.
As a Registrar, GoDaddy works with multiple domain name Registries to provide a wide range of Top-Level Domain (TLD) domain name extensions to our customers, such as .com, .org, and .net. Domain name Registries set the pricing levels for each of their TLDs. Just as with other products and services, domain name Registries can and will adjust pricing levels over time.
GoDaddy acts as a broker of sorts when registering or renewing domains. GoDaddy pays funds to the particular registry in good faith to register or renew a domain for a customer. While Registrars that provide domain name registration services will typically add an additional amount to the registration or renewal cost, it is typically a small amount as domain name pricing is a competitive industry.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer we respectfully decline their request for a billing adjustment.
We remain available to our customer to address any remaining concerns. We can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formal Complaint Regarding GoDaddys Handling of Domain Transaction for ************ I am filing a formal complaint regarding GoDaddys handling of a domain transaction for the domain ************. I engaged GoDaddys domain brokerage service to purchase this domain for $100, a price initially agreed upon by the seller. Unfortunately, nearly a month later and despite GoDaddy's involvement, the seller did not honor this.I was informed by a GoDaddy representative that sellers who fail to follow through on agreed terms would face account suspension or banning. However, I recently discovered that ************ remains listed for sale online, which raises concerns about the enforcement actions GoDaddy claimed would be taken.While I appreciate ******************* efforts to encourage the seller to honor the original agreement of $100, the seller ultimately refused and raised the price to $200. This failure to honor the initial agreement has been incredibly frustrating, especially given the assurances I received from a GoDaddy representative that sellers who do not follow through on their agreements would face account suspension or banning.Despite this, ************ remains listed for sale online, raising concerns about whether GoDaddy has taken any enforcement action. When I asked for confirmation, Mr. ********* responded:"We keep those enforcements private and will not be sharing any of that information with you."This experience has been highly disappointing. I relied on GoDaddys brokerage service to facilitate a reliable and transparent transaction, and I believe more could have been done to uphold the original agreement and enforce your policies.I request that GoDaddy provide transparency about their enforcement actions and ensure better accountability in their brokerage services going forward.Sincerely,********* ******Business Response
Date: 11/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 17, 2024, our customer purchased a Premium Domain name for a one-year term via online transaction. Premium Domain names are short, memorable, or easy-to-spell names that end in a popular extension such as .com. Premium Domains listed on our platform are not offered by GoDaddy directly; we provide a marketplace for domain owners that enables the exchange of funds for the expected delivery of a domain.
On October 18, 2024, our ********************* team canceled and fully refunded the Premium Domain purchase as the seller was non-responsive. When delivery fails, it is neither our obligation nor in our capability to "force" delivery of the domain, especially if ownership has since changed hands.
Later that day, they purchased ********************* (DBS) in an effort to obtain the same domain. *** enlists our Brokers to attempt to connect with the registrant and negotiate a price to sell the domain. Our Broker attempted to negotiate the sale; however, a deal could not be reached. The ticket was closed and refunded in full.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustration, ********************** is not the domain name's registrant and has no control over its availability.
GoDaddy takes our customers' privacy very seriously. Other than as described here, ******************************************************************, we do not provide information to others. Therefore, we cannot release any information on actions we may or may not take regarding our customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 11/19/2024
Dear Jenn,
Thank you for your response regarding my complaint. While I appreciate the explanation of GoDaddys role in facilitating domain transactions, I am disappointed that my primary concernthe enforcement actions against the sellers accountwas not directly addressed.
I fully understand that GoDaddy cannot "force" a seller to complete a transaction. However, the agent I spoke with passionately assured me that GoDaddy takes failed agreements seriously and that sellers who refuse to honor their commitments would face account suspension or banning. This assurance was communicated with empathy and conviction, reinforcing my trust in GoDaddys process.
Given that ************ is still listed for sale online, it raises legitimate concerns about whether any enforcement actions were actually taken. While I respect GoDaddys privacy policy, a simple confirmation that appropriate actions were enforced would have gone a long way in demonstrating your commitment to maintaining the integrity of your platform.
This matter has left me questioning GoDaddys ability to enforce its policies and protect its customers from uncooperative sellers. I hope this feedback will be considered seriously to improve transparency and accountability in future transactions. I look forward to your response.Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. The domain is currently not listed for sale.
GoDaddy does not provide information to others without our customers' express permission. Therefore, we will not release any information on actions we may or may not take regarding another customer.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:11/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For years, we maintained a website domain, website hosting services, and email services through GoDaddy. In 2020, thanks largely to COVID, our business shut down. I worked with a GoDaddy representative to cancel services we no longer needed, including the web hosting and email services. Many of these contracts are multi-year, and while I continue to maintain the domain registration, we did not use or access any of the other services, including any access to email, after 2020. GoDaddy's records could verify that point.On May 10, 2024, GoDaddy charged my credit card $382.80 to renew the email services, which should have been cancelled in 2020. They did so with an expired credit card number on file (which had not been updated for autorenewal because it should not have been set to renew). I discovered the charge in reviewing a credit card statement in June 2024, and reached out to customer service. Since it was more than 30 days since the charge, they indicated an automatic renewal would not be possible. I spent literally hours on the phone with various representatives, completing the necessary refund request forms online, and navigating through customer service phone trees and chatbots in an attempt to reach a person who could issue a refund.I have been repeatedly told by customer services representatives that a refund will be issued if I complete the necessary steps for review, fill out this form, etc. When I've asked specifically to speak with someone who has that authority, I'm told that this is the final step in the process.I have exhausted my patience, and feel that GoDaddy's policies and procedures are predatory and intentionally impossible to navigate. All I want is a refund issued for the services which SHOULD have been cancelled in 2020, and were charged to an expired credit card without my knowledge.Business Response
Date: 11/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 12, 2008, our customer purchased our Deluxe Workspace Email (WSE) for 2 years. In accordance with our customers account settings the plan has continued to auto-renew every 2 years. On May 10, 2018, our customer upgraded their WSE to an Unlimited plan.
GoDaddy has since retired our WSE and migrated all WSE users to M365. On July 22, 2020, GoDaddy added M365 mailboxes to our customers account. These new boxes would be the destination for the upcoming WSE migration.
On August 21, 2020, our customer contacted our Care Staff to request to cancel their WSE. Our Care Staff assisted with this, but neglected to cancel the new M365 plans that had been added in preparation of the migration and subsequent retiring of ***. As a result, the M365 plans would continue to renew in accordance with our customers account preferences on May 10, 2022 and 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer and has offered to provide a refund for both M365 renewals once the products are canceled and removed from the account. We have shared the directions for canceling the plans and will work with our customer to provide a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyCustomer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am using Go Daddy for email on our website and last year, I didn't renew immediately so I didn't get emails from that email for two weeks. I was exploring options. I decided after no service for two weeks to reinstate my email. I spoke with a customer service person who said I could reinstate my email at a new renewal date. A year later customer service is telling me they are charging me at the old renewal date though I never got email service for two weeks. I want my renewal date changed to 01/08/2025. I have a screenshot proving that date.Business Response
Date: 11/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 21, 2022, our customer purchased a one-year M365 Email Essentials plan via an online transaction.
GoDaddy does not arbitrarily set an email plan's expiration date. Our customers chose the initial date and term of service at the time of their original purchase.
On December 21, 2023, per our customers account preferences, ********************** did not automatically renew the email plan in question in good faith to honor agreements with our customer.
On the day an email plan expires, in this case, December 21, 2023, our customer's agreed and purchased term of service ended. After our customer's agreed and purchased term of service ended, GoDaddy (at our own cost) provided them with a 20-day ***** period to renew their email plan before cancelation. On January 8, 2024, following previous failed billing notifications, our customer was informed via email that their email plan would be deleted from their account on January 10, 2024, if they did not take action to renew the service.
Also, on January 8, 2024, they contacted our Care team and renewed the email plan in question for an additional one-year term.
Contrary to their statement outlined in the complaint, they did not discuss a new date for future renewals during their interaction with our Care Tam on January 8, 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline their request to adjust their billing date by two weeks.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 11/19/2024
Go Daddy is wrong in this complaint because this is not what happened. The reason my email did not renew on December 21, 2023 was that it has an expired Credit Card. I was never notified and Go Daddy actually deleted my email as I did not get any email forwarded to me from December 21, 2023 to January 8, 2023. I was mad since I did not receive an email from Go Daddy and considered getting Gmail to handle my email. Since I was busy and didn't have time to transfer my email, I didn't use Gmail and spoke with the customer service person who had to restore my email since it was gone...and I am grateful to this customer service person for helping me in January. In fact, when I called the last customer service from **********************, about my recent problem of the date, the customer service *** offered me if I paid that day, he would change my date to January 8th. Go Daddy please refer to the recorded conversation from you customer service *** and you will see I am telling the truth. This sounded kinda shady to me, so I didn't do it. I doubt he could do what he said, and this is a problem at Go Daddy is that customer service ***s make promises they cannot fulfill. I have filed with *********************** in the State of ********** about this unlawful promises as verbal contracts are enforceable in ***********
Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
When our customer contacted our Care Team on January 8, 2024, regarding their expired email service, they were informed that if they did not take action to renew the plan, it would be canceled from their account within a matter of days. Our customer opted to renew the service at that time. Further, as stated in our original response, we have found no evidence our customer was informed that their future renewal dates would change upon renewal.
While the automatic renewal setting was previously enabled on the email plan in question, our customer requested ********************** disable it during an interaction with our Care Staff on June 9, 2023.
On the day the email plan expired, GoDaddy did not attempt to automatically renew the service in good faith to honor agreements with our customer.
Regarding the email plan not receiving emails, we can confirm that the plan was suspended on December 30, 2023, due to non-payment. The suspension was lifted on January 8, 2024, upon successful renewal.
Therefore, we again respectfully decline our customer's request to adjust the billing date for their email plan.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened 11/12/24. I have my website hosted by GoDaddy. One of the products I have bought is the Outlook email. I have consistently had problems with Outlook. It wants to hijack all my other emails unrelated to my website - demanding numerous signing in, passwords etc. I was answering an unrelated email from another email address and had to open up an Invite. This is where Outlook intercepted it and demanded I provide email addresses and passwords. When I attempted to bypass it - it now leaves an Outlook box on my laptop that won't go away, When I called GoDaddy they told me the only way a tech support person could go into my laptop to fix it would be to subscribe to a year long support product that costs $300. when I said no and asked to speak to a supervisor he listened for a few seconds then put me on a hold that never ended. I hung up then. This is not the first time this has happened -being put on hold forever so you'll hang up. It's also not the first time I've called with a problem with a product and I'm told I need to buy another product! This is deceitful and bad business practices!Business Response
Date: 11/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate that our customer contacted our Care team for assistance with their Outlook concerns on November 12, 2024. ******** Guide helped disable Multi-Factor-Authentication (MFA) within their account, which should have resolved the issue. Our customer should be able to enter their current email password to satisfy the Outlook pop-up window they describe. If the email password is not accepted, they may need to change or update their password.
The following articles provide more information about MFA and ********* Security Defaults.
*******************************************************************************************
*********************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer has any additional questions or concerns, we would suggest they contact our Email Support team directly by calling ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid in full Godaddy to have a new website, After 3 on-the-phone meetings, they stopped. I tried to call and talk with anyone there, but they would either tell me, "Yeah, we'll get back to you," or just say that's all they can do.I spend 3k and a lot of time on the phone with them, it was a big disappointment, any time I call they will direct the call to someone in ***** that either doesn't know or doesn't care.I gave up, but it has been a huge waste of time and money. I have used GoDaddy for so long that I will move all the hosting away from them. They are just a bunch of liars.Business Response
Date: 11/15/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 24, 2023, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddy's?WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?*** team before the site can be built. That same day, our customer was provided with an additional year of hosting at no cost to them.
From August 24, 2023, to January 9, 2024, our Website and Marketing Teams attempted to work with our customer to the best of their ability; however, our customer became non-responsive.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 13 and 14, 2024, a member of our *** Management team attempted to contact our customer via phone and email to discuss their experience; however, our customer requested they contact them on another date.
We encourage our customer to continue working with our ************** team to come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy keeps debit card payment online which is not secure. When you make a payment they should offer an option to keep card on file as most companies do, but they don't. Every month after each payment I have to spend 45min or more to speak with someone that is if the call does not automatically hang up after 45 min which Go Daddy is known for. They are supposed to keep a card on file only if you have a monthly subscription which I do not have. What they are doing is placing all customer products under subscription in order to keep your payment card online. I don't feel safe keeping my card online due to the many online scams and people getting access to large companies data. See attached Go Daddy response when request delete card and my products which none of are subscriptions or automatic renewal. Thank you for any assistance you may provide. **********Business Response
Date: 11/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
GoDaddy is a subscription-based company. In order to avoid an interruption in customers products, we strongly recommend they keep an active payment method on file.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Product Managers in an effort to identify improvement opportunities.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:11/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was signed up for ************** services and the marketing plan that renewed on 11/3/23. This has been a horrible experience. We have not received the services that we were promised. We have tried to utilize the website updates through the markup options online and through email. Most of the time there is no update or even response through the online markups, and even when we try to get updates done via email they inevitably do not get done correctly. We have put up with it in prior years, but no more. I asked for the website design and marketing services to be cancelled and the pro-rated amount for the remaining time left refunded.I called on 6/6/24 and spoke to a young man there that listened to what I had to say and then transferred me to *********************** and I spoke to a woman there that agreed to cancel the services and refund the pro-rated amount. I explained that I needed 24 hours to finish transferring the hosting service. She told me that was fine and to call back. I called back after the transfer was complete and the gal I spoke to told me I could not get a refund, she refused to allow me to speak to a supervisor when asked and then told me to file an exception request. They also refused the exception request based on their refund policy. I want *********************** and ****************** confirmed as cancelled and a pro-rated amount refunded to me for the time between, 6/10/24, and 11/3/24. I am extremely disappointed.Business Response
Date: 11/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 3, 2020, our customer purchased our ********************** and hosting services for a one-year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Standard WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built. Additionally,our customer purchased ****************** which is an annual service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
These products have auto-renewed annually, per our customers account preferences.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our ************ team has been in communication with our customer and has provided them with a refund. We consider this matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:11/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, the company charged my card for an ssl certificate renewal. The renewal email I received showed renewal on Dec 30, 2025. However today is Nov 10, 2024 and they took the money from my account. Upon calling they said it will be 7 to 10 business days to refund. Sorry but this was an unauthorized charge and the money should be given back immediately as this is theft.Business Response
Date: 11/12/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 4, 2015, our customer purchased a Standard *** for a one-year term. This product has since auto-renewed annually in October.
*** Renewals are discussed in the following GoDaddy article: ***********************************************************************
On October 21, 2021, per our customer's account preferences, ********************** attempted to automatically renew the *** in question in good faith to honor agreements with them; however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
On November 10, 2024, ********************** automatically renewed the *** per our customer's account preferences. ********************** provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
As the renewal is within our 30-day refund policy, we will provide a refund. However, our customer must first cancel the Standard *** by following the steps in this article: ***********************************************************************************************
Refund Policy: ***************************************************/refund-policy
Once the product has been canceled, they can email us at *********************************************** to request their refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 11/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:11/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against GoDaddy for repeated, unjustified denials of my website transfer request and inadequate customer service. I have attempted three times to transfer my website from GoDaddy to a new platform, following all prescribed steps. Despite my efforts, my transfer requests have been denied without clear ************** a recent attempt to resolve this matter, I spent over an hour on hold with GoDaddy's customer support team, only to experience additional delays without a resolution. I have already invested in a new website on an alternative platform, and GoDaddys lack of responsiveness and cooperation is causing significant business disruption and financial impact.I am requesting the BBB's assistance to expedite the release of my website so I may proceed with the transfer without further obstacles. I believe GoDaddys actions are unfair and detrimental to its customers and hope this complaint will lead to immediate corrective action.Thank you for your attention to this matter.Business Response
Date: 11/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
When our customer purchased the domain name registration in question via online transaction on November 27, 2022, they added Full Domain Protection services. Full Domain Protection is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names with this service cannot be canceled or transferred until the protection is downgraded. Further information regarding this service is in our Help article at ***********************************************************************
On October 28, 2024, our customer contacted our ************* team for assistance with transferring the domain name registration from GoDaddy to another registrar. During the interaction, our customer was informed they would need to first downgrade the protection services associated with the domain name in question. The protection services were cancelled during this interaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Once the protection services were cancelled from the domain name, the domain was available for transfer away. On November 12, 2024, our customer successfully transferred the domain as they desired.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** * .
Office of the CEO - GoDaddy
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