Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,600 total complaints in the last 3 years.
671 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/20/24, I called GoDaddy to cancel the automatic renewal on my Domain Name *************, requested a refund since it renewed a few days ago. GoDaddy charged my credit card ending in ***** for $44.34 for 2-year renewal, on 10/16/24. The representative emailed me a form to fill out for a refund request. I filled out that form and emailed it back and I got a response saying, " we've received your refund exception request..., you will receive a response within 7-10 business days. But I never received any email response/s nor heard from GoDaddy, nor any refund of $44.34 back to my US Bank account. They did not call nor email to inform what's going on with my refund request. Never heard from them.
Business Response
Date: 11/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 14, 2020, our customer registered a domain for 2 years without the help of our Care Staff. The domain was manually renewed 2 years later. On October 15, 2024, per our customers account preferences, ********************** automatically renewed the domain in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration on September 15 and October 10, 2024, informing our customer that the expiring item would renew based on the account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On October 22, 2024, our customer contacted our Care Staff and were correctly advised the domain was not eligible for a refund, but they could submit a request to our Out of Policy Refund Request (OOPR) team for review to see if there was a reason for an exception to our Refund Policy. The **** team is experiencing a larger than normal influx of requests and have been delayed in their response to requests. As a result, our customer didnt receive a response to their request until November 24, 2024, when the **** declined our customers request.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and thank them for their feedback on their experience.
As our OOPR has reviewed and declined our customers request for an out of policy refund, our office is also respectfully declining our customers request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddy
Customer Answer
Date: 11/28/2024
The Domain name ************* was NOT manually renewed as you've claimed. THAT is WRONG! It was AUTOMATICALLY RENEWED by GODADDY. That is why I am DISPUTING it. I removed/unclicked the automatic renewal after I received and email from GODADDY saying my ************* has been renewed automatically. As attached in my complaint, I called GoDaddy and the agent I spoke with confirmed that he will make an exception to my refund request. That was why he emailed me a "Refund Exception Request form". I received the refund exception request form (Ticket Number OOPR-*****), I filled it out and email it back to GoDaddy, I received a response, saying I will receive a response within 7-10 business days. But I NEVER received any response back. It is not the CUSTOMER's fault if ********************** OOPR team is experiencing a larger than normal influx of requests and have been delayed in their response to requests, as a result, the **** declined my customers request. The ***** is on **********************, by not giving a response on time and by NOT honoring the REFUND EXCEPTION REQUEST as confirmed by a GoDaddy agent over the phone and by email. I will file more complaints against GoDaddy through *** (************************), *************************** *****************************************. I will write a letter to the GoDaddy CEO and **************** informing them that my "confirmed Refund Exception Request" had been declined due to "NEGLIGENCE" and FAILURE to respond in time by GoDaddy customer relation officer, Mat T., Office of the CEO. I will also WRITE BAD REVIEWS against GoDaddy. COUNT on THAT!!!
Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy sent multiple renewal notices to our customer advising them that the domain in question would auto-renew unless action was taken by them. When no action was taken, the domain was renewed automatically for two years in accordance with our customers account settings on October 15, 2024.
Our customer accessed their account on October 20, 2024, and disabled the auto-renewal feature for the recently renewed domain.
Our Out of Policy Refund Request team responded to our customers request for an out of policy refund on November 24, 2024, advising our customer that their request was declined as the request was outside of our Refund Policy that can be found at the link below.
*****************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO GoDaddy
Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $9,000 for GoDaddy to create a website and for marketing. I've talked to MULTIPLE departments seeking help on accessing my website for updating. The last person in technical was on screen with me trying to help me upload new pictures. He finally said "email them to me and I'll update for you" after no access was made. I wasn't told I'd have a yearly fee to keep my website/email. I'm only able to access my email. I even sent an email to the CEO....crickets. Do NOT waste your money with GoDaddy. I'm out over $9,000+. VERY DISAPPOINTED
Business Response
Date: 11/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 14, 2022, our customer purchased our ********************** and hosting services for a 1-year term via telephone interaction with our ************ This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site.
Between November 22, 2022, and December 13, 2022, GoDaddy attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer expressed their satisfaction with their website and the content was published.
On November 26, 2023, our customer contacted our *********** to renew their website hosting services for an additional one-year term. Following this interaction, they contacted our *********** again to request to cancel automatic renewals for their future billing cycle on November 27, 2023,
Our customer contacted our *********** on November 22, 2024, to inquire why their website and email were not working. Our staff properly informed them that the products did not renew in accordance with their account preferences. Our customer later renewed their products during an interaction with one of our ************* supervisors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Both the website and email are active following the renewal made on November 22, 2024. We respectfully decline our customers request for a refund as the services in question have been rendered.
Thank you again for the opportunity to address these concerns.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 11/29/2024
Yes, the website is up online but it is NOT working for me to access. I have called MULTIPLE, MULTIPLE times to figure out how to get this fixed. I have sent multiple emails only to have n9 response. It looks like I'm not the only one who has had problems with GoDaddy. If you are as concern with customers need as you are prior to being paid, you would be concerned to help them after they have paid you. Again, I've spent $9,000 to have a website I can't make changes to!! That should be a concern to GoDaddy if they cared. If the cared, you'd look into the issues, correct them and make contact with myself. That's all I want!!! Do the right thing a fix the issues to MY website that I PAID GoDaddy to create for MY USE!! I want to be able to use my website, that's all. If you can't do that, then I should be refunded for you not holding up to GODADDY terms. I paid for an interactive website!!! Fix it please
Business Response
Date: 12/05/2024
Thank you for the opportunity to address our customers additional concerns.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
On December 5, 2024, our office successfully connected our customer. We will continue to work with them to provide a satisfactory resolution.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddy
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been having problems with my poynt merchant terminal which started after an update. I have called and started a case and have been trying to get information on what is going on with zero response. I have left over 10 messages with the office of the CEO with no response. I have sent emails with no response. I can not process credit cards and my business have been greatly affected.
Business Response
Date: 11/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 27, 2023, our customer purchased our Poynt Smart Terminal (PST) with the assistance of our Care Staff. GoDaddys PST allows our customers to process in-person payment transactions. It accepts swipe and contactless pay, and even includes a built-in printer for printing receipts.
Our customer contacted our Care Staff on November 20, 2024, and alerted our them that their PST would not connect to their cash drawer or print receipts. As a result, our Care Staff created an escalation ticket with our Commerce Advanced Support (CAS) team and advised our customer they would receive a response in ***** hours.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and apologize for any inconvenience caused by their PST not connecting to their cash drawer or printing receipts. Our CAS team has responded to our customer and advised them that we have identified the issue and will deploy a fix later in the week.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddy
Customer Answer
Date: 11/26/2024
Because I filed a compliant Godaddy has locked me out of my domain accounts and my merchant account. This is very poor service. I want all the money I paid in refund back to me and all the cost of transferring domains to another provider.
Business Response
Date: 11/27/2024
Thank you for the opportunity to address our customer's additional concerns.

While we made a good-faith effort to work with our customer to resolve their concerns, on November 26, 2024, we decided to end our business relationship with them. This decision was made after a comprehensive review of their interactions with our support staff. In our email advising them of this decision, we provided the authorization codes required to transfer their domains to a new provider. Additionally, we prepared the domains in question for transfer. To date, our customer has yet to act to initiate these transfers.

Thank you again for the opportunity to address our customer's additional concerns.

Kindest regards,
**** M
Office of the CEO GoDaddy
Customer Answer
Date: 11/27/2024
They also locked me out of my merchant account which is a direct violation of PCI compliance. I want a refund for the terminal that I paid for and the price to have all my domains transferred. What you did as a business is down right fraud and have the state of Wisconsin and the ************************ investigating this. This business steals from their customers and claim that they are ethical which they are not as you can tell by every complaint from the BBB.
Initial Complaint
Date:11/21/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Texas Linux Fest was user of MadMimi from 2014. We went to login today to access our customer information and prepare our 2025 marketing only to find that the service was shutdown without notice to users. We are trying to reach someone at GoDaddy or Madmimi who can assist us with getting a copy of our mailing list. Unfortunately nobody in support seem to be aware of the product given it was shutdown in August without notice to us.
Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer was utilizing MadMimi, which was an online marketing platform that allowed customers to send marketing emails to their clients.

Earlier this year, GoDaddy made the difficult decision to retire the ******* product, and all affected customers were notified via email that they needed to take action prior to the service being shutdown.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As of August 30, 2024, all MadMimi accounts are inactive, and historical content is not recoverable.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Customer Answer
Date: 11/23/2024

Better Business Bureau:

Hi ****, Unfortunately our team received no notifications. We last used the planform in April 2024 and there was no mention on the website of GoDaddy having acquired the service.Our logs show the only emails received from MadMimi related to campaign activities in April 2024.

Had GoDaddy sent us any notifications we would have happily transitioned to your new services or exported our data as appropriate.

We greatly appreciate the 10~ years of donated services to our volunteer / non-profit group, but unfortunately the loss of our data means we will likely to shutdown our charitable efforts as we no longer have contact information for our donors or members.
Regards,
TXLF
Initial Complaint
Date:11/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against GoDaddy.com Regarding Billing Currency Dear Better Business Bureau,I am writing to file a complaint against GoDaddy.com regarding an issue with their billing practices, which has caused significant inconvenience to my *********** account with ********************** is billed in Philippine Pesos (PHP), and I recently discovered that this creates complications for my tax reporting. To comply with my countrys tax requirements, I need the transactions to be billed and reported in USD.I contacted GoDaddys customer service to request a conversion of my billing currency from PHP to USD, but they informed me that this is not possible. This lack of flexibility is surprising and unacceptable for a global company serving international customers.The inability to switch billing currencies directly impacts my ability to use these transactions for tax compliance, creating additional administrative burdens.I am seeking GoDaddy to:Allow the conversion of my billing currency to USD.Provide clear instructions or solutions to accommodate international customers with similar concerns.Thank you for addressing this issue promptly. I trust the BBB will facilitate a resolution to ensure fairness and transparency in GoDaddys practices.Sincerely,**** *****
Business Response
Date: 11/28/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Since January 2023, our customer has been charged with the incorrect currency. According to our records our company did not access their account when the currency change was made from U.S dollars.
On November 13, 2024, our customer contacted our Care support team to correct the currency change.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration, but we are unable to retroactively change past receipts. We have communicated with our customer in an attempt to provide alternative solutions.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I acquired $105 in fees because of an unauthorized charge from GoDaddy and my bank will not refund this to me. I was assured via a conversation on 11/18/2024 with a GoDaddy agent that I would receive a refund for overdraft fees.
Business Response
Date: 11/26/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On November 3, 2023, our customer initiated a free trial of **********************'s Website + Marketing Commerce plan (W+M). *** is our proprietary, do-it-yourself template for building and hosting websites. The free trial ended on November 9, 2023, and the plan was renewed for one year.

On October 30 and November 10, 2024, GoDaddy sent emails to notify our customer their payment method had expired, preventing the automatic renewal of the W+M plan. The email asked that they update their payment method to allow the renewal to be completed.

On November 14, 2024, they entered their account and updated their payment method before renewing a different service. As the automatic renewal setting was not disabled on the W+M plan, we automatically renewed it on November 15, 2024, in good faith to honor agreements with our customer.

They contacted our Care team immediately following the renewal and were informed they would need to cancel the plan before GoDaddy could process a refund.

They contacted our Care team again on November 19, 2024, and were refunded after canceling the W+M plan. At that time, they were informed that GoDaddy would refund any funds collected by GoDaddy and that they would need to contact their financial institution regarding any overdraft fees.

Our customer was informed of this again during an interaction with our Care Team on November 21, 2024.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As our customer has been previously informed, ********************** is unable to provide refunds or compensation for fees collected by third parties.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 11/27/2024
I was told on November 15th around approximately 1pm I would receive the fees on behalf of GoDaddy.
On November 21st I followed up and requested a copy of the recorded chat from 11/15/2024 in order to validate the guarantee of refunded fees. I have yet to receive that document from GoDaddy.
please recieve this 11/15/24 record and note the conversation with the agent.
Thank you
Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customers additional concerns.

We stand by our original response.

On November 15, 2024, regarding the chat interaction our customer is referring to, they were informed that we would not be able to initiate a refund for the renewal until they canceled the plan in question. As the plan was not canceled, a refund was not issued on that date. Additionally, there was no discussion of bank overdraft fees during this interaction.

On November 19, 2024, during a follow-up chat with our ************* Team, our customer successfully canceled the service, and a refund for the renewal was provided. When our customer asked about being reimbursed for the overdraft fees they were assessed by their financial institution, they were correctly informed that GoDaddy would be refunding any funds collected by GoDaddy but that our customer would need to contact their bank regarding overdraft fees that were not collected by GoDaddy.

Finally, this office has emailed our customer an invitation to connect regarding their request for transcripts of their interaction with our ************* Team. We will work with them to fulfill this request.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

******
Office of the CEO GoDaddy
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have put my money on hold with no real reason provided, I want my money now
Business Response
Date: 11/25/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On November 20, 2024, our customer set up ********************** Payments (GD Payments) in their account. *********** is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.

Also, on November 20, 2024, GoDaddys Verification Team flagged their account for review. As a result of the review, our customer was informed that ********************** Payments would not be able to provide them with services due to certain risk factors. As such, any undeposited settled transactions were refunded to the cardholders. ?

Reasons GoDaddy Payments may close an account are discussed in the Help article found at: **********************************************************************************************************;

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

If our customer has any outstanding concerns regarding their GoDaddy Payments account, we encourage them to continue working with our Commerce Advanced Support Team.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a web domain and e-mail address and pre-paid for the services from GoDaddy 10 months later, I now can't log into my e-mail on Outlook. So now I'm paying for something that I cannot use.
Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On February 16, 2024, our customer activated a complimentary one-year trial of ********* 365 (M365). This trial plan does not include access to M365 applications such as Outlook.

On November 20, 2024, our customer contacted our Care Team to report difficulties using the installed Outlook application on their computer. During this interaction, our team appropriately advised that an upgrade to a paid M365 plan would be required to utilize the Outlook application on their computer with their M365 email.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers' situation, it is essential to clarify that they utilized an Outlook application through a third-party service. To access the downloadable Outlook application, they would need to either pay to upgrade their M365 plan with GoDaddy or resolve any issues there may be with their third-party provider.

Additionally, their email can be accessed online at any time by following the steps located in our Help article: *********************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
******
Office of the CEO GoDaddy

Customer Answer
Date: 11/22/2024
everything was working fine with Outlook when I signed up, and I only signed up with GoDaddy for my domain and hosting because of being able to use my email with outlook without any additional costs. Because of the false advertising and claims and the loss productivity, I would ask that GODaddy either provide a complimentary licenses for the period or refund all of my payments to them within 30 days
Business Response
Date: 11/25/2024
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

While we empathize with our customers' situation, it is essential to clarify that they utilized an Outlook application through a third-party service. To access the downloadable Outlook application, they would need to either pay to upgrade their M365 plan with GoDaddy or resolve any issues there may be with their third-party provider.

We respectfully decline their request for a refund.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
******
Office of the CEO GoDaddy
Initial Complaint
Date:11/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my subscriptions with GoDaddy.com but was charged for it. I disputed it with ********** and they gave me a temporary credit but reversed the credit due to GoDaddy responding that the charge was valid. I was told different explanations from different representatives which is no way to conduct business. I was told a refund would be processed then I was told I wasn't due for a refund. I've been lied to multiple times and would like my money back once and for all. The total was ******.
Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On August 23, 2023, our customer registered three domain names associated with the charge in question.

On August 24, 2024, per their account preferences, ********************** automatically renewed the domains in question to honor our agreements with them.

On September 4, 2024, GoDaddy received notice of a Chargeback that had been filed against the charge in question.   A Chargebacks process is controlled by a customers financial institution and can typically take 95 days or more to fully resolve.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer. On November 22, 2024, our office attempted to reach them by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message.

We remain available to assist our customer and can be reached at *********************************************** .

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:11/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several domains that i transferred to Godaddy and used them for several months and i decided i didn't want to use them at the time and only parked them and never canceled them as the representative stated i only parked them. I was advised I would have to pay redemption fee on my own domains already registered and renewed for 2 years when I transferred them to Godaddy and I would have to say they are Domain thieves and the are the only web hosting company that brokers the domains as to resell them because they are all about money however they can try to obtain it even deceitfully by scamming customers out if their domains and then brokering them to make money from them. If I decide to purchase future domains I will purchase elsewhere and not transfer them ever again too Godaddy I also would recommend that anyone wants a domain and keep it to register that domain elsewhere and not transfer it. Their customer service has also change as they do not really seem to care to assist with the issues and i have since reached out to them to be honest and give me back my domains before i file an additional complaint with ***** that they are abusing the domain services. I eager to hear their excuse to try to justify their wrong doings as this has been an issue with businesses since the inflation started trying to scam customers.
Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 10 and 13 of 2023 as well as April 8, 2024, our customer purchased a total of 5 domain transfers and successfully transferred all 5 domains to their GoDaddy account.
On September 23, 2024, the domains in question were canceled online from within our customer's account. This action was taken either by our customer or a party authorized to access their account, and the action voluntarily ended their term of registration for the domain. While our customer may not have intended to do so, cancelling the domain name sets in motion a series of events that require action to be taken by our customer in a timely manner if they wish to recover the domains. We also send an email notification to the email address on file within the account when a domain name is cancelled.
Our customer would contact our Care Staff multiple times regarding these domains and were properly advised that they had been canceled by our customer or someone with access to the account and a redemption fee would need to be paid in order to reactivate them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 20, 2024, our Care Staff waived the redemption fees as a one-time courtesy to reactivate the domains in question. Moving forward our customer will be responsible for paying any redemption fees associated with their domains.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddy
Customer Answer
Date: 11/22/2024
My GoDaddy account has been hijacked, my website have been hijacked in the past and I've had a similar ************ call me that wanted one of my domains and said they had spoken with godaddy's broker services trying to get my domain and my account was hacked and logged into that resulted in my domains being canceled as well as why I was having login issues and was being asked for extra layer of security to log into my account ********************** does not take legal responsibility when someone hijacks an account or let alone when someone hijacks a website they just offer their products and services and they upsell them by trying to force them on their customer when they are seen in their cart to purchase any further domains that are registered will not be transferred to GoDaddy and once they register a domain with GoDaddy at any time they could find a way to steal that domain and sell that domain for more money I've seen how GoDaddy operates for a long time and there's no justification in any way for the problems that I've had and had to face and take out my time and stress that has been caused and the repeated begging customer service and pleading with them to help me fix the login issues their customer service has went down hill I could leave many reviews concerning their poor unproductive and uncaring customer service no one should have to repeatedly call and try to get an issue resolved the issue should try to be resolved on the first call some Representatives even hung up on me. I have been traded very bad I can express that as a customer and speak for myself ********************** has a lot of improvements that's the way they conduct business in the ethics thereof.
Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response. While it may have been inadvertent, our records indicate that either our customer or a party authorized to access their account had cancelled the domain names in question. After an in-depth review of our customer's account and products, we determined that they were not affected by a security breach as mentioned.?

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 12/13/2024
Someone had gone into my account and tried to obtain one of my domains because they had called me telling me they had spoke with godaddy's domain broker and I've had to secure my WordPress sites because I have a lot of problems with my website it's been hijacked once before and my domains were not canceled by myself someone that logged into my account and which it's on my account and there's notes on my account that I had issues logging into my account and they had to get it fixed because someone changed my login credentials and it took me two days to get it straightened out with another department within GoDaddy and I will not be registered anymore domains with GoDaddy they'll be left elsewhere they are one of the biggest domain brokers and they are domain thieves you can read many reviews online of customer's feedback concerning this also ********************** will not try to help the consumer but try to sell them more products and you'll find them in your car as if they're trying to upsell them to you when my website was hijacked or my account they do not try to assist or help the customer they're very difficult to deal with on certain things. none of my domains are for sale I purchased those domains and they belong to me and the ones that I purchased recently they will remain outside of GoDaddy because I have lost my trust for GoDaddy and my account is being monitored for further issues. You may now close this complaint. Thank you

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

GoDaddy.com LLC is BBB Accredited.