Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,653 total complaints in the last 3 years.
- 680 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
you guys should be absolutely ashamed with your customer service. i filed a refund on your site and i've been told six different times my refund is being issued and no one on the live chat can give me an answer as to what or when its an absolute joke i keep getting lied to. you guys should be ASHAMED.
Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 8, 2024, our customer purchased three Websites + Marketing (W+M) plans and two ********* 365 (M365) email plans. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
On January 12, 2025, our customer contacted our Care support team for assistance with cancelling their products. At that time our customer was correctly informed their products were no longer eligible for refund. As these were no longer refund-eligible they were directed to fill out our Out-of-Policy Refund Request to review if an exception to our Refund Policy was warranted. Our Refund Policy can be viewed below.
****************************************************************************;
On January 23, 2025, our Refund Exception team responded to our customer informing them that after reviewing the information they provided, we are unable to approve this out-of-policy refund request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/28/2025
**** R from the office of the CEO is being objectively slimy here and forgetting to mention one critical and key detail that I was actually informed I was to be issued a refund after review and that it was on it's way to me. Why is it so hard to be honest ****. Tell the whole story. My god,Business Response
Date: 02/04/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
We are sorry for any information conveyed to our customer that their refund exception request would guarantee them a refund. These requests are for products that have fallen outside our Refund Policy. Refund exception requests allow our customers to share additional insight and context regarding their request for a refund, but it is never a guarantee that a refund will ultimately be extended.
We appreciate our customers candid feedback. ********************** strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy makes you go thru loop holes to cancel products they set up on monthly billing. They charged for a starter WP Premium support plan, They posted a 24 hour turn around time and failed, They were not able to "fix" the issue the *** claimed they would be able to do. Had to call in several times to escalate in call over 35 minute hold time to a *** who refused to refund or cancel product. I am not able to find out what "PHP Extended support level 1 is that renewed for $71.76 as well. Third world countries and English is not the first language, selective "english" poor customer service. Website was down for several days due to the expense of Go Daddy's "Upgrade"Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 11, 2025, they contacted our Care Team about a hosting plan near its expiration date. As they were using an outdated version of PHP, we added Extended PHP Support to the plan. Extended PHP Support is a paid add-on for websites hosted on versions of PHP that ******* no longer supports. This support includes security patches for outdated PHP versions to ensure a secure hosting environment. Details regarding this service can be found at: ******************************************************************.
On January 16, 2025, our customer renewed their hosting plan with associated Extended PHP Support for 2 years via our website. After the renewal, they contacted our team due to problems viewing their website. They purchased GoDaddys ******************************** services, to troubleshoot and resolve potential issues.
It was determined that the problem they experienced was due to a dated theme used to construct their website, which used custom coding with an outdated version of PHP. Per the **** services Scope of Support, viewable at *********************************************************************************, they could not update the theme to be compatible with the newer version of PHP. Our customer was informed and provided recommendations to move forward.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We regret any inconvenience our customer may have experienced, and our WordPress Premium Support team worked to resolve their issues. We have also refunded the fee to enlist our **** Team as a goodwill gesture.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've submitted 2 "Refunds Requests" here ************************************************************************ to Request: "A Pro-rated refund for annual Standard SSL Renewal' that we cancelled because we are no longer using the services. The Fist Request was submitted on September ******* Ticket # OOPR-***** Since we didn't receive a refund, we submitted a Second Request on October *******. Received a reply on November ******* for Tickets # OOPR-***** and # OOPR-***** REPLY: "Hello,Thank you for submitting this request, after reviewing the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of our website.Thanks"I asked to speak to a Godaddy supervisor and they told me that neither they nor anyone else at Godaddy allow them to do this type of refund (which is an out of policy refund). Since they have had so many cases like this, they changed the refund process a while ago and now they have an out of refund team department that can only be accessed through the form since they dont have a phone number for that department. We've been Godaddy customer for more than 10 years. As a loyal customer, we expect to receive a fair settlement. ThanksBusiness Response
Date: 01/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On April 21, 2024, our customer's Managed SSL certificate was renewed for another two years, per their account settings.
On July 10, 2024, their Standard SSL was renewed for an additional year, per their account settings.
On September 27, 2024, they inquired regarding the possibility of receiving a pro-rated refund if they canceled their SSLs and were properly advised they were outside of GoDaddy's Policy.
From September 29 to October 30, 2024, they submitted multiple requests for Out Policy Refunds and, in each instance, were correctly advised that was not an option.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddy's Refund Policy, we respectfully decline our customer's request for pro-rated refunds. This policy can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 01/24/2025
Thank you for the Godaddy for the response. I'm aware of everything you mentioned.
However, the reason I am aproaching this case to BBB is to receive a solution since I understand is unfair that Godaddy does not make an exception to my request. I'm not requesting a FULL refund, I'm requesting a PARTIAL refund; I know I have to pay the months I used the services. What I consider unfair is that since I've been a customer for more than 10+, this is the first time I make this type of request. I strongly ask to please re-consider this description and make an exception to the "Policy". This refund is for more that $300. It's been months since I don't use those services. And I still have services with Godaddy.
Thank you,
********* *********
Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and respectfully decline our customer's request for pro-rated refunds. This and all future refund requests will be processed per GoDaddys refund policy, which can be found at this link: **********************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:01/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used my debit card to renew ONE domain on their website, and my intention was to let all other products that were scheduled to expire, expire. Instead, GoDaddy proceeded to use my stored debit card to renew SEVERAL expiring products to the tune of over $700 within a period of 1-2 days. I have spoken with the company about issuing a refund and have been given the run around to some degree. I filled out "refund exceptions" within 24 hours of discovering that my card had been used but so far have not received my money back. I DID NOT authorize them to use my card for purchases/renewals in addition to the ONE product that I wanted to renew.Business Response
Date: 01/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 12, 2025, our customer manually renewed two domain name registrations via online transaction. Between January 12, and January 16, 2025, per our customers account preferences, ********************** automatically renewed multiple services within their account in good faith to honor agreements with them.
Our customer contacted our Care team on January 16, 2025, to request cancellation and refund of unwanted automatic renewals. Unfortunately, our customer was incorrectly instructed to submit the requests for refund instead of receiving the refunds at that time in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. They cancelled the unwanted services which recently automatically renewed, and refunds were submitted for the cancelled services. It can take 5-7 business days for this to reflect at their financial institution.
We appreciate their candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Uber/Lyft driver but I also do private rides. I made an account for payment processing because I need to accept credit card payments. After only doing a few transactions they put a hold on my account and asked me some questions which I answered but after answering the questions they closed my account and can not give me a specific reason why! All they did was send me a link that shows reasons why it could be closed but nothing in that link applies to me and I need a specific reason why my account was closed because this the 3rd payment processer who has closed my accounts and I really do not understand why this keeps happening because I have to be able to accept credit card payments so I need an explanation on why this keeps happening!!! I did do a couple transactions where I paid myself because I needed money from my credit card to pay a bill which makes me wonder if that's why they closed my account but if that is the reason and was a problem then they should have told me instead of just closing my account because if I was not allowed to do that then I should have been told that and I would not have done it but I do not know if that is even the reason why my account was closed and I need a specific explanation on why my account was closed!!!!Business Response
Date: 01/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: **********************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 01/24/2025
You are the 3rd payment processer to close my account without a exact reason why! The link you gave me gives potential reasons why but I need to know the exact reason why because I need to know why this keeps happening and because it is my account then I am entitled to know the exact reason why my account was closed! Am I going to have to get my attorney to help? Why does this keep happening and why am I high risk? I need to know the exact reason why this keeps happening because you are the 3rd payment processer to close my account without giving me an exact reason why!Business Response
Date: 01/26/2025
Thank you for the opportunity to address our customers additional concerns.
While we are empathize with our customers frustration, we stand by our original response. The reasons provided are the only ones that will be made available to them at this time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddyCustomer Answer
Date: 01/29/2025
They only gave me possible reasons why and not an exact reason why which I need an exact reason why.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 1/24/24, I was told that my account was completely cancelled. Apparently this was not the case, as this company attached many products to an account, and unless each one is removed individually, your account isnt actually cancelled. A year after I was told my account was cancelled, I received an email asking me to update my account information. I was surprised because I was told by a company representative that all steps were taken to close the account. I was not told the truth. I need my account to be fully and completely closed!Business Response
Date: 01/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had created multiple ********************** accounts. While they may have closed one of their accounts, there is an active account in our system which does not currently contain any products, services, or payment methods.
Within the aforementioned account, our customer initiated a free Websites + Marketing plan on January 20, 2024. Websites + Marketing is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
On January 16, 2025, upon contact with our ************* team, the Websites + Marketing plan was cancelled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office reached out to our customer to discuss their concerns. As we are unable to close our customers remaining ********************** account on their behalf, we offered to assist them in accessing their account and completing the steps to close the account. Unfortunately, our customer chose to end the interaction prior to receiving assistance. As such, they may follow the instructions to close the account within the Help article at **************************************************************,
Our office also remains available to assist them through the process of closing their account and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/22/2025
I spoke to a representative of Godaddy, but I still could not get my account deleted. Yes, I posted the incorrect account number. The correct account number is *********. The representative still refused to completely close my account even though I requested that the representative delete it. My complaint stands uncorrected.
Desired resolution: close the account.
Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customers additional concerns.
While we understand our customers concerns, we stand by our previous response. ****** provides its customers with the ability to close their account(s) and permanently delete the associated data. Instructions to close an account are provided in the Help article at ********************************************************************;
Our office made another attempt to connect with our customer to assist them through the process of cancelling their remaining GoDaddy account. Unfortunately, we were unable to reach them. We recommend they follow the instructions within the article referenced above to close their account.
We are also available to assist them through the process of closing their account and can be reached at *************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 01/29/2025
I am not able to delete my own account as I no longer have the login info. I got rid of that information when I thought I closed it. I so not see why GoDaddy refuses to delete my account, and people should know that cancelling and deleting their account is extremely difficult. They want to keep you involved in their service by forcing people to go product by product. A person should be able to summarily delete an account without difficulty. These are shady practices that should be terminated. All future customers should be fully aware of the practices this company uses to keep people entangled with their company.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
requesting a refund of a Dominat whuch I did not re-order. Have not used looks like some one else now has. 3.Brothers Moving Storage. Website was never used my Me.unble to get to this site, ThanksBusiness Response
Date: 01/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 23, 2021, our customer registered a new domain name for a three-year term. Per their account preferences, the domain automatically renewed for an additional three years on December 24, 2024.
On January 13, 2025, GoDaddy received notification that our customer filed a Chargeback related to the renewal transaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The Chargeback has been resolved in our customers favor and the funds should be returned to them within two to three business days. Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy automatically charged my credit card twice for the same product within a month of each other. On April 4, 2024, my credit card was charged $105.76 for ********* 365 Email Essentials annual subscription. On May 1, 2024, a duplicate charge was made on my credit card for the same amount and the same ********* 365 Email Essentials annual subscription. I have filled out multiple forms online (per GoDaddy's customer service refund process) and talked on the phone with various company customer service representatives to request they credit me back for the duplicate charge for over six months now with no resolution in sight. I am extremely disappointed that I keep getting the run around from a company that is deemed reputable over a mistake they made, not me. They are treating this situation as a "refund" process when in fact it is due to a mistake made by their company and not something I purchased and then attempted to get "refunded" for. I am also frustrated that they rather lose business over $105 than to fix this problem. Between their company agents' and my time, I'm certain we've exceeded the cost of the funds owed back to me 1000 times over, if not more. At this point, I do not recommend using GoDaddy's products and/or services to anyone else.Business Response
Date: 01/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 9, 2023, our customer purchased Websites + Marketing Basic for one year and received an additional email account for a free year trail as part of a promotion. This email account was never set-up.
On April 4, 2024, our customer manually renewed this additional email account.
On May 1, 2024, a separate email account, which is setup,automatically renewed per our customer's account settings.
Our customer did not contact our Care support team until August of 2024 to receive a refund, which was then outside of our refund policy.Our refund policy can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and apologize for any confusion regarding the two different email accounts. As a one-time courtesy,we have provided them with an out of policy refund for one of the email accounts.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my web page(******. ******************) and standing page( *********************) with GoDaddy on 11/2/2024 (Customer# *********; Order ID ***********. Although I paid $155.88 on 10/9/2024 and $289.27 between 1/302024, GoDaddy refused to refund any money to me.Also, I found a different address for go daddy that I indicated in the personal information on one of the documents - It is GoDaddy.com ,LLC - ************************************************** * All my documents are in a file in my *** account. Therefore, I will mail the supporting documents to BBB address listed.Business Response
Date: 01/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
On October 9, 2021, our customer purchased Website Security for two years via an online transaction.
On November 13, 2023, our customer purchased Hosting Web Deluxe for one month during a phone call with our Care team. This plan was automatically renewed every month until June July 9, 2024, when our customer renewed it for another year.
On November 29, 2024, our customer contacted our Care Team to request a refund on past and most recent renewals. They were informed correctly that their transactions were beyond refund eligibility. GoDaddy's refund policy can be viewed here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration, the transactions in question are well beyond refund eligibility.? We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From: Aolany ******** Sent: Sunday, November 3, 2024 5:50 PM To: ***************************************** <*****************************************>Cc: TEAM AGORA <*****************************************>Subject: My 3rd attempt- Refund customer ******** - Aolany ******** Hello team,I have been a customer of ******************** for many many years. Initially i bought my domain for my personal website with you guys and I had my hosting with Bluehost A couple of months ago I was persuaded by ****** ******* to switch hosting from Bluehost to Godaddy with the promise of the great customer service that I know I usually get. I explained my concerns about switching my other two domains and the issues it would cause with my developers etc. (hosting, websites, wp etc) ****** assured me he will take me from beginning to end if I purchased the ** packages and he mentioned he will also waive the domain transfer fees which it was about ''$110'' he told me it was the perfect timing (around September ) too because my yearly subscription with bluehost was about to end in Oct 1st.****** assured me all the transfers were successful and that everything was set up to be now good with godaddy (my website *************** ) and I checked this around end of September. Around October, I let my ******** account not renew, thinking everything was working. The ** files were not transferred because I trusted ******. Around October 5th, a prospect told me we were not a legitimate company because our website was down. Website down? I checked, and *************** was not active. Long story short, I had to pay Bluehost again to reinstate everything because it was at the negotiation table to close a deal. ****** rarely returned an email, so I contacted the chat support, two times they told me to submit the refund request form to get an exception since I have been a customer for a while, I never got the service, never got the websites were never ONLINE. now godaddy is holding my domain HOSTAGE for 3 years. HELP I need help to resolve this!Business Response
Date: 01/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office spoke with our customer on January 17, 2025 to discuss their concerns. The domain(s) in question have been reinstated and out customer considers the matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Godaddy did the right thing and I am happy with their help!
Regards,
***** ********
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