Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,601 total complaints in the last 3 years.
- 675 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is what happened to me ,Vendor: GoDaddy,GoDaddy is an internet domain registrar, and other associated services company.I used GoDaddy to register several web domains ,paying with ****** on these transactions, recently GoDaddy contacted me saying that some domains needed renewal, I went over the list of domains that needed renewal with GoDaddy ,approving the renewal of my domains , until it came to **********,a domain that did not recognized as ever purchased, knew that something was wrong there of course I said not to renew that, since I do not have any use for that domain, never ordered and was surprised to be on my list of domains .GoDaddy or someone from the GoDaddy site, had purchased that domain for me without my consent or ever wanting it , using my ****** account, which was the funding method for previous legitimate purchases. I have requested a refund for all associated charges of the purchase of ********** through their grievance officer, more than once,,October 22 and 23, 2024, these refund requests have been ignored and have not received any refund ,still waiting. The fact that I asked GoDaddy not to renew ********** is a proof that I never wanted or needed that domain. IN SUMMARY. GoDaddy should refund me for charging to my ****** account for the purchase of domain ********* that I did not initiate, an abuse of my ****** account. My repeated requests for a refund for this , have not been answered and seem to be ignored.When paying with ******, the ****** site can set the vendor for automatic approval for legitimate domain auto-renewals, but this feature can be abused by a vendor like in this case for an illegitimate purchase. I have now removed GoDaddy from being able to charge my ****** account this way again. But still have lost $60.32 from this mis illegitimate charge by GoDaddyBusiness Response
Date: 11/14/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate that on November 15, 2020, our customer or an authorized party purchased a two-year registration for the domain name in question.
On November 16, 2022, per our customers account preferences, ********************** automatically renewed the domain name in good faith to honor agreements with our customer.
On October 17, 2024, ********************** sent our customer an email to inform them that their expiring domain name would automatically renew in accordance with their account preferences unless action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On October 17, 2024, our customer contacted our ************* team. The domain name registration was cancelled during the interaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers billing frustration, the transactions in question are beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy
Our customer may consider adding Two-Step Verification to their account as an additional layer of security. Instructions to add the service is available in the Help article at ***********************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 11/22/2024
This complaint contains my response to the complaint number is ID#: ******** that GoDaddy says that previously in 2020 I had approved the purchase of ********** domain ,this is totally false, the proof ,why would I a year later tell them not to renew it if I wanted that domain, it does not make any sense ,that shows that they obtained that domain for me without my consentBusiness Response
Date: 11/27/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. Our extensive review of our customer's account indicates that either they or an authorized party registered the domain name in question. That review also does not support their claim that fraudulent activity occurred.
Consequently, the November 15, 2020, and November 16, 2022 transactions remain ineligible for refund.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 12/04/2024
HAVING A LOT OF TROUBLE WITH THE *** FOR MY RESPONSE TO THE BUSINESS RESPONSE THIS IS MY RESPONSE, ATTACHMENT INCLUDED,YOU CAN SEND IT TO THE BUSINESS AS MY RESPONSE TO THEIR RESPONSE Complaint ID: *********** I am sending my DO NOT ACCEPT THE BUSINESS WAY RESPONSE THISInitial Complaint
Date:11/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 20, 2024, GoDaddy unjustifiably blocked my account and seized eight of my paid domains and hosting services without any prior communication. Despite repeatedly providing all necessary documents and proof of payment, GoDaddy continues to delay the resolution of this issue. Their actions indicate that they do not have their business under control and are abusing their position as a registrar, which has caused significant disruption to our initial business operations. I request that GoDaddy immediately restore my account and domains and provide a clear explanation for their actions.Business Response
Date: 11/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
GoDaddy has an established and vetted policy in place to verify the validity of transactions that take place within our customers account. This process protects both our customers and ********************** from potentially fraudulent transactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has been communicating with our Payment Verification team and has an open email thread with them. We encourage them to respond to that team's latest request so they can address our customer's request for account reinstatement.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:11/05/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint regarding an unauthorized charge from GoDaddy that was recently billed to my credit card. I initially subscribed to their service, but I canceled my subscription a year go, and had not authorized any further payments.Despite this cancellation, I noticed a charge of $122.4CAD on my credit card statement dated October 29, 2024. This charge was made without my consent, and I immediately contacted the company to resolve the issue. However, I have not yet received a satisfactory response, nor has a refund been issued.I request that GoDaddy promptly address this issue by issuing a full refund of the unauthorized charge. Additionally, I would appreciate confirmation that my account is fully canceled, and no further charges will be ********** a consumer, I am deeply concerned about this lapse in proper authorization and billing practices. I trust that the BBB will assist in resolving this matter in a timely manner and ensure that the company adheres to fair billing practices.Desired Resolution:A full refund of the unauthorized charge of $122.40CAD.Confirmation that my account is permanently canceled and no future charges will occur.Thank you for your assistance in this matter.Business Response
Date: 11/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 28, 2020, our customer purchased a ****** registration of a domain name. Per their account preferences, the domain automatically renewed in 2022 and 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has reached out to our customer via email offering to provide a full refund of the latest renewal upon cancellation of the domain. To date, we have not received a response, but well remain available to assist them. Once the domain has been cancelled, they can either reply to the email theyve been sent, or they can contact us at *********************************************** to request their refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:11/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 8th I got notification that go daddy had charge me $155 for having a website through their platform; however I've only purchased a domain through their site. Which is ***** and an additional $20 or $15 for domain protection. I Renew my domain every 2 years and pay $70. I l've never had any website built through godaddy because I have a website through another platform (***********) ******************* When I called in to speak to an agent, she looked through my account and saw that I had a site through ******* an have never used godaddy or signed up through their platform for a website. I was told that day by the representative that I had to fill out a customer refund request but I would be getting refunded because through research she sees that I have not signed up for or used that service. As a business owner it is unfortunate to be charged for services I have not signed up for. I called in again the other day Nov 1 after I received an email after a month stating that my refund was denied. I was told a manager would have to look at my account and reach out and yet again the agent told me I should be getting a refund because upon looking at my account she can see I used an external company for my website. Now no one has reached out and it just frustrating.Business Response
Date: 11/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On August 8, 2023, our customer purchased a Website and Marketing Basic (W+M) plan for one year during a call with our ************* Team; W+M is a proprietary, do-it-yourself template-based product used to construct a website.
On August 8, 2024, per their account preferences, ********************** automatically renewed the *** plan to honor our agreements with them. We sent notice before this transaction on July 29, 2024, informing them that the item would be renewed per their account settings unless action was taken.
On October 7, 2024, our customer contacted our Care team and was incorrectly advised that the renewal was still refund-eligible if our customer submitted an Out-Of-Policy refund request. On November 1, 2024, our customer was advised that their refund request had been declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy provides its customers with full control over their renewal preferences. At any time, they may log into their account and modify those preferences, as account management is a customer's responsibility.
We have refunded this transaction because they were incorrectly advised that we would honor their refund request. While we have processed this refund, our customer still needs to cancel the product to avoid future renewals. Instructions on canceling products can be found at this link: ****************************************************************************************************;
All future refunds will be processed per GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:11/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has an automated system that is apparently being exploited via "VPN Switching" and resulting in Godaddy's automated system shutting down hosted domains. One of our domains has been shut down as a result of this Godaddy problem. This is a very serious situation and Godaddy is not returning phone calls and messages that we are leaving.Numerous individuals online have reported this problem since July of this year. The explanation I provided above We need Godaddy to immediately release our domain and contact us to explain the details behind what has happened here. We also require a settlement for lost business due to this event.Business Response
Date: 11/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On October 22, 2024, a warning was sent to our customer advising them that the domain name in question, would be suspended unless action was taken.
On October 25, 2024, our Digital Crimes Unit permanently suspended their domain due to violating GoDaddy's Universal Terms of Service.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 5, 2024, the domain was unlocked and successfully transferred to another registrar by our customer.
Thank you again for the opportunity to address the concerns our customer presented.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:11/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using GoDaddy's provider services. I was created a website(****************) and email account(*****************************************) on behalf of another individual (**** ******). After some time owning the service we were transferring the ownership of the account to the **** ******. I completed the required steps through GoDaddy's system. **** took some time to setup his account and complete the transfer. I was contacted by **** with a GoDaddy *** on the phone. His email account was set to expire the next day; the ***resentative advised myself and **** that the transfer could take some time and isn't completed the same day. The ***resentative advised us that since the transfer could happen after the account expired that **** could lose access to his emails. He recommended that I complete the payment and once the transfer was completed **** could pay for the email under his account and then I would be refunded. I never received a refund. When I called to speak to GoDaddy, I was told I needed to request a refund within a time frame that I was unaware of. I explained the situation and that the account was transferred and paid for by another user already. They advised me they would not refund me. I escalated the request to a supervisory and they held firm to the decision. They provided me a complaint line to request a refund and I was again denied. GoDaddy is double charging clients for products and effectively stealing money from their customers.Business Response
Date: 11/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 24, 2024, our customer renewed an existing Email Essentials plan for a one-year term. They also initiated the process of moving email services from one GoDaddy account to another, which was completed the same day.
On October 8, 2024, they contacted our ************* Team to request a refund for the email renewal transaction and was informed the service was beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
After further review of our customers account, a full refund in the amount of $71.88 has since been provided to them. ********** has attempted to connect with our customer to discuss their concerns; however, we were unsuccessful.
Should they have any outstanding concerns, we welcome the opportunity to connect with them and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:11/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 21, 2024, I ordered GoDaddy's Website + Marketing ********* service for C$1,007.64. Since then, there has been no progress on website development, despite multiple attempts to resolve the issue.Key problems:No service delivery: Zero progress on website development since order placement.Poor communication: Multiple attempts to contact support, including the website team and Customer Experience Manager ******* ***********, have been unsuccessful.Inaccessible complaint channels: Calls to customer support at *************** regarding complaints consistently result in automatic disconnections.Unresolved issues: Despite numerous communications through various channels (email, phone, chat), core issues remain ******************** impact: The failure to deliver promised services has resulted in significant financial losses and missed business opportunities.Ignored refund request: A formal complaint email sent five days ago requesting a refund has gone unanswered.Resolution attempts:Multiple emails to ********************************* ************************************** and ************************************ Phone calls to customer support Live chat conversations with support representatives Escalation to Customer Experience Manager The level of service falls significantly below industry standards and GoDaddy's advertised commitments. This experience has not only resulted in direct financial loss but has also damaged my professional relationships and credibility with business associates to whom I had recommended GoDaddy's services.I have requested a full refund of C$1,007.64 due to the complete failure to deliver the promised services and lack of satisfactory customer support. However, ********************** has not responded to this request.I am seeking BBB's assistance in obtaining a full refund and ensuring that GoDaddy addresses these serious customer service issues to prevent similar situations for other customers in the future.Business Response
Date: 11/07/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 21, 2024, our customer purchased *********************** Websites + Marketing Ecommerce with Build, for a 3 year term. This package enlists our website designers to build and create an ecommerce website on our customers behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 5, 2024, our ******************* Team contacted our customer and assisted them with cancelling the service and issued a full refund. Our customer can expect the funds to fully post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:11/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a commerce section on my GoDaddy website that allows customers to buy products and pay through my ****** account that I have linked through GoDaddy. I have several transactions that were reversed and refunded to the buyers even though I sent the products to the customers. ****** said it was because ********************** failed to verify the transactions on their end. I have contacted GoDaddy support team twice. The first time I was on hold for an hour and they disconnected the call. The second time I was on hold for an hour and 48 minutes and they disconnected the call. They only provide an online chat as an alternative for customer support and that is not working either. They do not have a support team to handle these matters and help me get my money back for products that were already delivered to customers.Business Response
Date: 11/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On October 1, 2024, our customer upgraded their Website and Marketing Basic (W+M) plan to Website and Marketing Commerce via the GoDaddy website. *** is a proprietary, do-it-yourself, template-based product used to construct a website, and the Commerce Version includes an online store, popular marketplaces, and in-store point of sale. When they set up the commerce portion of their website, they used ****** as their payment method.
On November 2, 2024, they contacted GoDaddy's ************* Team to discuss refunds for transactions provided to their customers by ******. At that time, they were correctly advised that it was a customer's responsibility to verify transactions with *******
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy is not responsible for refunds provided by ****** to third parties, and we cannot provide the refunds our customer has requested.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:11/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 02/05/2024 I requested from a godaddy representative that I wanted to downgrade from website marketing premium to basic on my website: **********************. since I only blog. Instead of applying this request to this website, they applied the change to another website that Ive never used. I also told the representative to cancel the website that *** never used but the **** did not.I made three different request for a full refund of $130.52 on 07/30, 08/20, and 09/05 since they applied payment to the wrong website, but godaddy is refusing to refund me.Business Response
Date: 11/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
At the time of the transaction in question, our customer had two Websites + Marketing (W+M) plans: a Free Trial Basic tier and a Premium tier.
On February 5, 2024, they contacted our Care Team regarding a failed billing notice and were correctly informed the free W+M trial had failed billing. When asked if they intended to renew the plan, they confirmed and approved a one-year renewal at the Basic tier. An order confirmation was sent with details of the transaction.
On February 22, 2024, they contacted our Care Team requesting an account review and were correctly informed which products were renewed earlier in the month and which products would require renewal later in the year.
On June 27 and July 28, 2024, they renewed their W+M Premium plan for one month. On July 29, 2024, they contacted our Care Team, requesting the plan be downgraded to a Basic tier.
Between August 15 and October 3, 2024, they submitted multiple requests for an out-of-policy refund consideration. Following each submission, they were offered a partial refund for unused time remaining on the plan in question, but they declined each offer. On October 30, 2024, a final request for an out-of-policy refund exception was declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand our customers billing frustrations, account management is a customer's responsibility. As a one-time courtesy, we will extend the offer to refund unused time on the renewal in question. They may reach us at *********************************************** if they would like to proceed with this offer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:10/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
07/02/2024 I was told that I could cancel the hosting if not needed as I paid for the year and would receive a refund of the prorated amount. I had reached out to cancel on 08/07/2024 about 32 days after signing ***** the chat they stated I could cancel at anytime.Also there is another 12 month hosting payment that I had requested to cancel but they refused. I have attached screenshots for reference. This order was on 06/28/2024.Business Response
Date: 11/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On June 2, 2023, our customer a Deluxe Managed WordPress (***) plan for one year via the GoDaddy website.
On June 28, 2023, our customer purchased two more *** plans, each for one year, during a call to our ************* team.
On June 2 and 28, 2024, according to their account preferences, ********************** automatically renewed the plans to honor agreements with our them.
On August 5, 2024, they canceled the *** plans in question.
On August 7, 2024, they called our ************* Team to request a refund for the renewals of their canceled *** plans; this request was declined correctly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddy's Refund Policy, we respectfully decline our customer's request for a refund. Our Refund Policy can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddy
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