Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I secured our domain through Godaddy years ago and it is not even up for renewal for at least 6 years. The first of 5 ***s acted friendly like he was going to help me transfer my domain when I created our on website in Wix. Our current one is in Wordpress hosted by our software provider. Each *** got ***** and more aggressive. The one last night talked me through steps giving my domain permissions back to Godaddy so it could be easily transferred. What. he did not tell me was that I would lose my website and access to my email in the meantime. When I woke up this morning and realized my website was down and I could not receive emails, I contacted Godaddy again. They then told me I had to set up another way but it would take over 24 hours meaning we lose revenue during that time. This could have been avoided if the *** had been helpful and kind instead of rude and condescending without offering any help. I need my domain in my own possession with MY website immediately. They also told me a supervisor would call me back to discuss but he never called and they just discarded me and my business.

  

  Business Response

  Date: 01/10/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 16, 2021, our customer completed a move of their domain from a third-party GoDaddy account to their account.  
  
  On January 3, 2025, our customer contacted ********************** support to point their domain currently hosted at another provider to their website at ***. Our customer was informed that pointing their Domain Name System (***) Nameservers to GoDaddy would disconnect their domain from their current provider.  Unfortunately, during the process of pointing the *** the call was dropped.  Our support representative attempted to call our customer back.  Unfortunately, the call only rang through. 
  
  On January 4, 2025, our customer again contacted ********************** support. They were advised that due to the protection they had assigned to their domain they would need to acknowledge a one-time passcode to make the *** changes.  Unfortunately, because the email address in question was associated to the previous hosting provider, they were unable to receive it.   Our customer was advised to set up ******** authentication (2FA) on their account, and in 24 hours they would be able to receive the code through there.  Our support team assisted our customer in setting up 2FA. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We are currently seeing our customers domain resolving to a website showing as being hosted at Wix. 
  
  While we empathize with our customer, we respectfully decline their request for a refund. We remain available to our customer, and look forward to addressing any outstanding concerns.  We can be reached at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Domain Name including DOMAIN PRIVACY (WHOIS PRIVACY) AND PROTECTION at GODADDY which was not expiring until 10/2026 (almost 2 years from now). It had AUTO RENEW ON. I simply went in and cancelled AUTO RENEW. During the process none of the prompts or text message included any statement that when I turned AUTO RENEW OFF it would remove the domain privacy (whois protection) completely. In fact, I have turned AUTO RENEW OFF on numerous other DOMAIN NAMES during the past 20 YEARS I have been at GODADDY and never had this occur. I paid for the domain registration and the DOMAIN PRIVACY. Why would cancelling AUTO RENEW remove a separate subscription (WHOIS PRIVACY) I paid for almost 2 years from its expiration? GODADDY has been going down hill in my opinion for the past several years, but this is the worst thing I have seen from a registrar in over ************************************************ that since I removed AUTO RENEW I would have to pay $21 to apply the protection again. If GODADDY is that desperate for $21 then I would suggest staying away from this registrar. This behavior makes no sense.

  

  Business Response

  Date: 01/09/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 13, 2006, our customer transferred the domain in question to GoDaddy.  The domain continued to renew per our customers preferences within their account, with the last renewal occurring on October 20, 2024. 
  
  On January 2, 2025, our customer logged into their account to make some profile changes, initiate free product trials, and make changes to the domain in question.  At 08:44 system time we are seeing a log entry showig our customer cancelling Privacy for the domain in question.  At 08:46 system time we are seeing a log entry showing our customer turning off auto-renew for the domain in question.  Shortly after these actions that same day our customer contacted our Care support team, who were successful in reinstating the cancelled Privacy. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  The cancellation of the Privacy was completed customer-side two minutes prior to our customer turning off auto renew.  As such, while we empathize with our customer we respectfully disagree with their assessment that turning off auto-renew for the domain in question resulted in the cancellation of its Privacy. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 01/09/2025

  Regarding :  "At 08:44 system time we are seeing a log entry showing our customer cancelling Privacy for the domain in question."  

  MY RESPONSE:

  On the GODADDY page I visited:  ****************************************************

  GODADDY only has these 4 options next to a DOMAIN NAME:  "RENEW NOW"; "EDIT YOUR PLAN"; "UPDATE PAYMENT METHOD" and "TURN OFF AUTO RENEW"

  I simply chose "TURN OFF AUTO RENEW" and that is all.

  How could I have cancelled PRIVACY when there IS NO OPTION TO DO SO NEXT TO THE DOMAIN NAME?

  I never knowingly cancelled Privacy for the domain name in question.  I have no recollection of ever being presented with a prompt showing that I was cancelling Privacy on the domain in question.
  I never would have knowingly cancelled PRIVACY 2 years before it expired especially since I had already paid for it!!!!

  Whether this log entry is the result of a BUG or oversight (or something else) on the part of the GODADDY system I am not sure, but it does not reflect the actions that I knowingly took.

  Every action I took was after clicking "TURN OFF AUTO RENEW" next to the DOMAIN name.

  I think what GODADDY has admitted in their response is that they are now CANCELING PRIVACY when a user TURNS OFF AUTO RENEW - which is not what I expected or intended.

  They state that I had paid for PRIVACY through 10/2026.  Why would I want to cancel it in advance? 

  I had paid for PRIVACY through 10/2026 so why would GODADDY then want to charge $21 to put it back on the domain name in any case?

  This seems like a program to punish GODADDY users who cancel auto renew?  What else could be the reason?

  In short, I reject the GODADDY response.

   

  

  Business Response

  Date: 01/16/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  GoDaddy offers different levels of Privacy and domain protection, including basic Domain Privacy which is automatically added to all eligible domains registered with GoDaddy.  The following support article provides information on these different levels of protection.   
  
  What is Domain Protection?:  **********************************************************************************  
  
  We are seeing that our customer had Full Domain Protection on the domain in question, which includes additional protections of preventing unauthorized domain actions, such as transferring away, changing nameservers and editing domain contact info.  
  
  Higher levels of Domain Protection require Auto-Renew to be on.  We are seeing that when our customer turned off auto-renew it removed the higher-level Full Domain Protection and replaced it with basic Domain Privacy. Our customers information was always protected with basic Domain Privacy. 
  
  We empathize with our customers experience and remain available to address any remaining concerns, and can be reached at ***********************************************  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 01/18/2025

  Thank you for the follow-up, but it highlights inconsistencies and raises further concerns. In GoDaddys initial response, they claimed I turned off Domain Privacy and Protection and then cancelled Auto-Renew. However, in their current response, they state that I did not turn off protection, but that it is automatically removed as part of cancelling Auto-Renew.
  This contradicts their earlier explanation and reveals a lack of transparency. There is no clear warning that cancelling Auto-Renew will remove Domain Privacy and Protection, leaving users vulnerable without informed consent.
  Additionally, GoDaddys interface is misleading. On the Subscriptions page, the domain in question shows No Protection, while other domains are labeled Full Privacy. This creates confusion and unnecessary concern. When I contacted support about this, I was told I would need to pay $21 to reinstate protection, which feels like a money grab rather than a focus on customer satisfaction.
  Proposed Resolution:
  To resolve this issue, I request the following:
  Fix the process so cancelling Auto-Renew does not remove Domain Privacy and Protection without clear, explicit warnings.
  Update the Subscriptions page to accurately reflect the protection status of domains.
  Reinstate Domain Privacy and Protection for my affected domain at no charge, as it was active prior to cancelling Auto-Renew.
  These steps are fair and demonstrate GoDaddys commitment to transparency and customer service. I look forward to a prompt resolution.
  

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under order #**********, I purchased a 1-year email account, *********************** on 6/3/2024. I deleted the e-mail account *********************** on 1/2/2025. Since I prepaid for the 1-year term until 1/2/2025, I called GoDaddy and they were unwilling to provide a refund for the unused term length. I am asking GoDaddy to provide a goodwill refund for the time period of e-mail service not used going through 1/2/2025.

  

  Business Response

  Date: 01/03/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 3, 2021, our customer purchased 3 email plans, each for a one-year term, via an interaction with our Care team.  Per our customers account preferences, these three plans automatically renewed each year, most recently on June 3, 2024. 
  
  On January 2, 2025, our customer deleted one of their email addresses (but not the plan itself) and contacted our Care team seeking a refund of the unused time.  They were properly advised that the email plan was not eligible for a refund in accordance with our Refund Policy.
  
  ***************************************************/refund-policy
  
  Because the email plan itself was not cancelled, our customer was able to repurpose it to create a new email address. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has confirmed that our customer was able to utilize the email plan by creating a new email address and they are not eligible for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  
  
  
  

  Customer Answer

  Date: 01/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I was able to utilize a workaround. 
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Deluxe Hosting customer for years. I recently renewed my service and shortly there after, Godaddy forced a PHP upgrade without testing is effects on existing website infrastructures ultimately rendering all our of sites and those of our customers, inoperable. On top of that, to further ensure that we would not be able to recover from this, they ensured that all software included with my subscription, now corrupted. I have affluent countless hours on the ovine, in text messaging, and in app chat with their support who just will not pay attention, asking repetitive unrelated questions while idleness the answers. At once point under told me in order to resolve my issue, is have to subscribe to an addon service, then but the extended support for 2 years and only then would they be able to help me despite me NOT using that service to being with. You know, the extortion routine organized crime families is. Tonight was my last attempt to get them to undo wherever it is they did and they are pretending to be ignorant to the entire issue and asking me to preform common tasks that I have already informed them, are unable to be completed because just like my sites, their upgrade has effected their own website adversely and they can't fix it either. We are talking use and years of work and dozens of websites and fully integrated infrastructures, all falling to a death collapse. This is the kind of issue rust will kill my business.

  

  Business Response

  Date: 01/07/2025

  Thank you for the opportunity to address our customer's concerns.

  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 17, 2017, our customer signed up for a Deluxe cPanel Hosting Plan for a one-year term during a call with GoDaddy's ************* Team. The plan has been renewed multiple times since, most recently on June 17,  2024, for another year.

  
  On December 29, 2024, our customer contacted our Care Team to express dissatisfaction with the impact of upgrading the *** version of their hosting plan on their website. During this and subsequent interactions,they were advised to address the problems they were experiencing were outside GoDaddy's Statement of Support. ******************************************************************

  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  Unfortunately, as with most hosting providers, GoDaddy must sometimes require that our customers upgrade the version of *** on their hosting plans. Older versions of *** are more likely to have security vulnerabilities, which hackers could (and eventually will if you don't update)exploit. In addition, while older versions of *** may not support newer features and functionality, these upgrades can cause compatibility issues when a website uses dated software; addressing issues such as this is a customer's responsibility.

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,

  
  **** M
  Office of the CEO - GoDaddy
  

  
  

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10-year plan for a domain and domain protection from GoDaddy, which explicitly stated that it included a customizable website with a "coming soon" landing page. Nowhere during the purchase process was it clearly communicated that the customizable website was under a free trial or that an additional purchase would be required to modify or use the website.Before completing the purchase, GoDaddy displayed several optional add-ons, but none of them advertised that purchasing a separate website plan would be necessary. Based on the information provided, I understood that the website customization capabilities were included with my domain and protection plan.After spending over $300 for the 10-year plan, I discovered I cannot customize or add content to the website without paying an additional $127 annually for a website plan. This cost was not disclosed upfront. When I requested a refund, I was told it was past the refund period, despite the fact that I was misled by incomplete and unclear advertising.Why This Matters: Lack of Clarity: Nowhere in the purchase process was it stated that the website feature was a free trial.Deceptive Advertising: The product details misled me into believing a customizable website was included with my domain plan.Unreasonable Costs: I am now expected to pay an additional yearly fee, despite having already paid for a 10-year domain plan.Resolution Sought: I am requesting a full or partial refund for my domain purchase, as the product was misrepresented at the time of sale. Alternatively, GoDaddy should honor its original advertising and provide access to the website customization features without additional costs.Supporting Evidence: Screenshots of the purchase process showing the lack of clarity about the free trial. Communications from GoDaddy indicating refusal to issue a refund and the additional charges required for website customization.We purchased domain: *************, screenshot one is just an example!

  

  Business Response

  Date: 01/07/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 2, 2024, our customer registered the domain name in question with Full Protection for a ten-year term in an online transaction.  Our customers domain registration included a free trial of Websites + Marketing (W+M). W+M is a proprietary, do-it-yourself, template-based product used to construct a website.  The W+M free trial included a Coming Soon page, with additional features available to our customer once a plan level has been selected.  Our customer has provided a screenshot confirming the Coming Soon page that is included with the domain name. 
  
  On December 18, 2024, our customer contacted our Care support team with questions regarding their domain name purchase.   Our customer also inquired about options available for building and/or hosting a website through GoDaddy, and pricing for W+M was discussed at that time. 
  
  GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domain names.  GoDaddy pays funds to the particular registry in good faith to register or renew a domain for a customer and has a limited time to receive a refund for those funds.  These time frames are part of the basis of our Refund Policy, which can be viewed here ***********************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for a refund. 
  
  If our customer wishes they can access their W+M Free trial under Websites + Marketing on their accounts My Products page and select Purchase Now to select a plan level. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 01/12/2025

  Thank you for addressing my concerns. However, I respectfully disagree with GoDaddys response and wish to reiterate that the advertising during the purchase process was misleading, which is the core issue of my complaint.
  Misleading Advertising:
  The domain purchase plan was advertised as including a "Coming Soon" landing page and website customization, with no clear indication that these features were part of a free trial or that additional costs would apply for full website functionality.
  These details only became apparent after the purchase was completed, which is deceptive and not aligned with transparent business practices.
  Refund Policy vs. Misrepresentation:
  GoDaddys refund policy does not address the misleading advertising that led to my purchase. I would not have spent over $300 on the domain and protection plan had I known that maintaining or customizing the website would require an additional $127 annually.
  Post-Purchase Information:
  When I contacted customer support on December 18, 2024, I was informed for the first time that website customization required an additional subscription. This lack of upfront disclosure is unacceptable.
  Resolution Requested:
  I request a refund, either full or partial, as I purchased under the impression that website customization was included. Alternatively, GoDaddy should honor the original advertisement by granting access to the customizable website features without requiring additional payments.
  I value transparency and fairness and hope GoDaddy will address these concerns appropriately. Thank you for your assistance in resolving this matter.
  

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While we empathize with our customer, we stand by our original response and respectfully decline their request for a refund. 
  
  As a gesture of goodwill, to better understand if our Websites + Marketing (W+M) website builder would be a good fit for them, we would be happy to provide them a no-cost, three-month term of W+M at a plan level of their choosing. Renewals beyond the three-month term would be the responsibility of our customer.  Any future refunds will be provided in accordance with GoDaddys refund policy. 
  
  If our customer would like to take advantage of this goodwill gesture we ask that they reach out to our office via email at *********************************************** confirming their desire to do so as well as their choice of W+M plan level.  We will be happy to add their W+M to their account at that time. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 01/24/2025

  Thank you for your response and the offer of a three-month free trial for Websites + Marketing (W+M). However, this does not fully resolve my concerns.
  
  My issue remains that GoDaddys advertising suggested website customization was included with my domain purchasenot just as a temporary free trial. Had I known a separate subscription was required, I would have reconsidered my purchase.
  
  Given that I have already made a significant 10-year investment in my domain and protection plan, I ask that GoDaddy:
  Extend the W+M trial to a full year OR
  Provide access to a basic, permanent website plan at no additional cost.
  
  This would be a fair resolution that acknowledges the confusion in the original advertising and allows me to fully utilize the domain I have purchased without unexpected costs. Please let me know if you are willing to accommodate this request.

• Initial Complaint

  Date:12/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 web sites with Godaddy over past year and the site is not user friendly.I cancelled both ************************* and ****************** .net They refused to allow me to transfer my owned domain names to another registar/company.They said I would have to pay in the hundreds to get them released from their site.Can't even find cure skin cancer , net anywhere on their logs This is against all laws in ******* and will forward addtional complaints to Attorney General and Federal Trade commision.

  

  Business Response

  Date: 01/07/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
  
  On November 2, and 7, 2023, our customer purchased the domain names in question each for a one-year term via separate online transactions.
  
  On November 3 and 8, 2024, per our customers account preferences, ********************** automatically renewed the domains in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on October 4, 9, 29, and November 3, 2024, informing them their expiring items would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their accounts and modify those preferences. Account management is a customers responsibility.
  
  Chargebacks were initiated on the renewals in question on December 3, 2024. These chargebacks withdrew payments made to GoDaddy, and the domains were suspended from the account.
  
  On December 31, 2024, and January 2, 2025, our customer contacted our *********** regarding their domains and was correctly informed they could not transfer the domain names in a canceled state. They were informed they would need to repay the domain renewals to bring them to an active state or wait until they completed the expiration lifecycle and were released by the registry. Our customer declined to reactivate their domains.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Due to the chargebacks initiated by our customer, we are unable to reactivate the domain names in a state of financial loss.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
   
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner and used GoDaddy *** services for 6 months. Five thousand seemed like a lot of money for it but they said it would have a great outcome. They did not mention it is auto renew or that I would need to call to cancel. Being a small business owner I am pulled in multiple directions throughout the day. I responded about 10 days too late to cancel the auto renew. My request for refund has been denied since I didnt contact in 2 days after the auto renew. I was told I can get 50% back of the remaining 5 months. So essentially paying $3,000 for one month I have used GoDaddy for all my websites and have a good amount of domains with them. I cannot believe that they would not work with a loyal customer for this issue. I did miss the cutoff date but like any business there are ways to work around the set dates. Especially if its customers first time using the service. I would like a full refund for the remaining 5 months not 50%. Thats absurd pricing for one month. Especially since I am working on having GoDaddy redo our entire site.Always had a good experience with them. This is very disappointing and has changed my views on the company. I would not recommend using them. The customer service for this issue is terrible.

  

  Business Response

  Date: 01/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 11, 2024, our customer purchased **********************'s **************************************** for fifteen hours a month for a one-year term. This service enlists our SEO team to perform website audits and regular SEO updates to help boost a customer's website in search results.
  
  On December 11, 2024, per our customers account preferences, ********************** automatically renewed the service in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on December 1, 2024, informing our customer the service would renew in accordance with their account settings unless additional action was taken. GoDaddy gives its customers full control over renewal preferences; customers may, at any time, log into their account and modify those preferences. Account management is a customers responsibility.
  
  ********************** also sent an order confirmation to our customer on December 11, 2024, informing them their ************ plan had been successfully renewed for an additional six-month term.
  
  On December 26, 2024, our customer contacted our Care team and was correctly advised the service was no longer fully refund-eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  In accordance with our refund policy located below for our customers convenience, we respectfully decline their request for a full refund for the service in question. We encourage them to continue working with our ************ team, however, should they choose to accept the partial refund previously offered to them.
  
  ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has the worst customer service that I have ever witnessed! I ordered new email service from them and have been on the phone with 3 different **** now for a total of 2.5hrs! The last one was from *********** and said some very smart things to me! They say they cannot understand you on phone, and are not nice by Any means. I want a full refund and want to cancel my service with them! They want me to call back and do this! Can someone help me with this???? Im not getting on the phone with them again! Thanks!

  

  Business Response

  Date: 01/06/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Our customer was utilizing our Workspace Email platform, which was converted to ********* 365 (M365) on November 10, 2020. While on Workspace, they were on a bundled plan with five email addresses. 
  
  On December 18, 2024, per our customer's account preferences, ********************** did not automatically renew the M365 in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would expire per account settings unless additional action was taken. Account management is a customer responsibility. 
  
  Our customer contacted our *********** the next day, stating their email had expired. Our guide advised that they only utilize one email address and could save funds by having a single M365 plan. During this interaction, they moved to the singular M365 Email Plus plan for a three-year term.
  
  On December 25, 2024, our customer contacted our ***********, stating they could not log into their email or their GoDaddy account. As the email on file is the same email they cannot log in to, they would need to submit an Account Recovery Request to update the email on file to an email they can access. This process can be viewed at the following link: **********************************************************************************************************
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  As the M365 is outside of GoDaddy's Refund Policy, viewable at *****************************************************************, and is actively being utilized, we must decline their request for a refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  Jenn
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen my domain name and my web site that goes with it. And now they are trying to make me buy it back from them at a huge price when they stole it to begin with!!The site is copyrighted as well. I was warned about this bunch. This is an outright theft of my property! Not one communication was received from them! My contract was for the website to run through January 2025. I was told this ************* firm is a current accredited member of the Tucson BBB.Hope you folks can help. These people are not above lying. Thanks C. ****** ******, Enrolled Agent Pres.************************************************* I

  

  Business Response

  Date: 01/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our office has successfully connected with our customer to discuss their concerns.  The domain name in question has been active and available for them to manage within their GoDaddy account.  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  We appreciate our customer taking the time to speak with us to resolve their concerns. 
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  C ****** ******
  
   
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy *************** purchased my previous email provider (********) and forced a migration on 9/1/2024. From day one of the process, they haven't been able to deliver most of my email promotions to my clientele's inbox (despite me following their migration wizard's instructions) and that is the single most important part of what their service *********** this point, I've been on 12+ hours of calls with their "customer service" department, who haven't been able to properly address the issue despite billing me full price the entire time. Their customer service has been unable to credit me a single dollar, even though every representative I've spoken to saying that something isn't working correctly with their service. All they can do is have me fill out a web form, where my request for a refund was rejected.Additionally and most recently, their customer service claimed to be following up with me after reaching out to another department. I received no follow up with the timeframe I was promised and the last customer representative admitted that said office wasn't even open during the specified timeframe.After months of trying to solve this issue, it seems blatantly obvious that the entire process is predatory and designed to discourage any sort of refund whatsoever while providing subpar customer service despite the wildly inaccurate claims of "24/7 award-winning support". Nothing about this experience has led me to believe that there is any actual customer support going on and I've clearly been being billed for a service that they are unable or unwilling to provide.The experience cost my business thousands of dollars in lost revenue, cost me over $100 in billed services that weren't working as advertised and 12+ hours of time across multiple months with unfulfilled promises claiming to help - on top of the frustration of being repeatedly misled. Nothing about this process seems acceptable, fair or legitimate as a way for a credible business to function.

  

  Business Response

  Date: 01/04/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On August 30, 2024, our customer moved to *********************** ***************** Suite on a month-to-month term in an online transaction.  ***************** is a suite of marketing products that includes the ability to send out email campaigns. 
  
  Our customer had multiple interactions with our Care support team between September 1, and December 28, 2024.  During these interactions our Care support representatives worked to the best of their ability to resolve our customers concerns to their satisfaction. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.  As a goodwill gesture we have processed full refunds for our customers ***************** Suite back to the original payment method.  Our customer should allow additional time for the refunds to reflect within their account as some financial institutions can take 5 to 7 days or more to post refund credits. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy