Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,289 total complaints in the last 3 years.
- 592 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************ after 3 weeks of calling DAILY to resolve issues & publishing website before completion of ALL requested items.I was told after the 1st, 2nd, 3rd and so on phone call that the issue would be resolved within 24 hours, 21 days later it is still NOT completed and I refuse to waste another dime on GO Daddy.Supervisor/Manager is yet to call after requesting on 5 different occasions.ALL they want is for me to add another PAID subscription and that will NEVER happen
Business Response
Date: 12/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 25, 2024, our customer purchased our ********************** and hosting services for a two-year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Standard Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be ******** addition to website design, our customer also purchased a ********************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our website design team has communicated with our customer to address their concerns. Our customer has stated that they are satisfied with their website at this time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complainant maintained a website for its business: www. bus law ********. The site was constructed hosted by Go Daddy web services since 2017. This ended this year when Go Daddy web services wrongfully terminated the site and its content.They did so after they received payment of $310.04 on 9/08/24 and after I was assured there would be no interruption in the website services.. The writer discovered that this website was nonoperational in November 2024. He immediately contacted Go Daddy. The representative confirmed that the website was not operating and that all the content of the website had been eliminated. The website, it produced only a blank page. I had paid the renewal fee to keep the website as constructed and was assured at the time of payment that it would continue as in previous years. This clearly did not occur.I immediately requested a refund since my website was not working, had not been restored and I had received nothing for my payment other than a blank page.I was told that in order to refund my payment I needed first cancel my web services order, which I did.I next called about the process of my refund. The representative informed me that the refund policy provided for no refunds other than in specified cases. I was sent an email with directions on how to apply for a refund. This failed as the required link for Order History had been eliminated.I realize that the company had no intention of refunding my payment despite their failure to provide any services. They refused to acknowledge any refund request. They directed me to a refund process handled via a digital request which amounted to nothing more than a digital *********** is incomprehensible to me how this company could refuse to return payment for which they had no right and for which they provided no services. Not only did they extract the payment for no services but they also eliminated website content which created damages above and beyond the payment wrongly retained.Business Response
Date: 12/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 11, 2011, our customer purchased a domain name and a Website Builder Business Plus v6 (WSB) for a one-year term.
Occasionally, companies must decide to cease providing a particular product or service. This is the case with our WSB. Technology is ever-changing, and while this process may be frustrating, we provide ample time to make the switch and provide options to help customers decide their business' next steps.
On May 6, 2021, GoDaddy transitioned our customer from the *** to Websites + Marketing Premium (W+M). This process is outlined in the following article: ***************************************************************************************************************
On September 6, 2024, they contacted our Care Team to renew their products.
On November 14, 2024, they contacted our Care Team to inquire about the website being down. During troubleshooting, they requested that the W+M plan be canceled and refunded. Our staff assisted with canceling the plan and advised that the product was outside our refund policy. They were instructed to submit a request for an exception to GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office successfully connected with our customer on December 4, 2024, and we have resolved their concerns satisfactorily.
Should our customer wish to discuss their concerns further, we can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $65.39 from GoDaddy and I have never done business with them. The charge was posted to my ***** business account on 11/29/2024, the reference number is #**********. I called and then was re-routed to a chat specialist who would not give me any information regarding this account or what was made. There are only 2 people on the account myself and my husband. We have since have the cards closed and having the bank send out new ones. This is shady practices on the behalf of this company.Business Response
Date: 12/02/2024
Thank you for the opportunity to address the complainants concerns.
On November 28, 2024, a charge of $65.39 was processed in our system using the complainant's credit card.
RESOLUTION:
GoDaddy takes unauthorized transactions very seriously. For the charge in question, our **************** immediately identified suspicious activity and refunded the transaction. We took further action on the suspected account to ensure fraudulent activity would not continue. We understand the complainant's frustration and are sorry for any inconvenience this matter has caused them.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:11/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/2/2024, I paid GoDaddy $2,214.75 to create a website for my real estate company. I was told that this site would be designed by experts and not the typical templated site. I specifically requested that this site not have any homes on it, as I did not want it to look like every other real estate site available. I gave specific colors, logos to be used and was told that this site would be built by a professional. I scheduled 6 or 7 calls with goDaddy as they "revealed" the new site, over and over again, and the site was full of houses and none of the things I requested. After those attempts, I requested a refund. I was completely ghosted by the company at that point. I left voicemails and sent emails that were not responded to, until Nov 15, when I received a call from ******, the Customer Experience Manager. In this call (which I have audio of but the file was too large to upload) Konnor was kind, he apologized profusely for the breakdown in service, as well as the calls and emails that were not responded to. He agreed that there is no excuse for this and let me know that he would be issuing a full refund immediately. On Nov 15, I received an email from Konnor (attached) indicating that I would be receiving my refund as early as the next day. Since that time, I have not received my refund, no response to my emails or calls once again. I would just like to get my refund so I can have someone else create my site. This has been going on since August and my goal (which GoDaddy knew) was to have the site up and running by the new year. That is no longer possible due to the severe breakdown in service I have experienced with GoDaddy.Business Response
Date: 12/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 7, 2024, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys?Website *************** (***) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
Our WDS team worked with our customer to the best of their ability to provide the site our customer desired.
On November 1, 2024, GoDaddy received notice of a Chargeback that had been filed against the charge in question. The Chargeback process is controlled by a customers financial institution and can typically take 95 days or more to fully resolve.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer their Chargeback is still active. Until the chargeback is resolved by our customer's financial institution, we are unable to provide goodwill gestures in a state of financial loss.
We encourage our customer to contact their financial institution and request that the pending chargeback be withdrawn. Once the chargeback is withdrawn we will be happy to work with our customer on the refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My old cell phone was hacked. So I needed to get a new phone with a new number. So I could not log onto my account this evening so I could turn the auto pay off of two products and change my phone number in the account.I tried using the online Chat but I was asked to do something that did not work. Even after I replied that does not work. So I probably was not texting with a human. I tried calling on my new cell phone and got the same runaround. "To keep your account safe, we need to be sure it was you who just tried to sign in. We sent a text with a one-time code to: ***-***-8681 6-digit code*Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 3, 2019, our customer registered two domain names for a one-year term each.
On December 7, 2023, our customer added Full Domain Privacy and Protection (FDPP) to their domains, a premium add-on service providing proxy contact details in a domain's WHOIS and protection against the cancelation, expiration, or transfer of a domain name. Domains with this add-on can only be canceled or transferred once downgraded.
On November 29, 2024, our customer connected with our Care Team for assistance accessing their account to disable auto-renewal on their domains. Our Staff correctly informed them of the process to update their contact information, which can be found here: ********************************************************************************************
Additionally, if that process did not function for them, they would need to go through the Account Recovery process outlined in the following article: **********************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage them to submit an Account Recovery Request if they cannot log in.
If our customer wishes, once the request has been submitted, they may contact our team at *********************************************** so that we can expedite their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 05/19/2025
I tried to log onto my GoDaddy account earlier today. I was asked for the result of a text sent to a cell phone number, **********, that I no longer have access to. So I can not log onto to my account. Submission Complete We have received your request. Your Issue ID is **********. If you would like to chat with an Account Recovery agent regarding this issue, click the button below. Account Recovery is available Monday-Friday 8am-5pm MST. Please include your Customer Number and Issue ID, if available. ************************************************************************************************************Business Response
Date: 05/19/2025
Thank you for the opportunity to address our customers additional concerns.
On May 17, 2025, our customer submitted an Account Recovery escalation. These escalations can take up to 72 hours to process.
On May 19, 2025, their escalation was processed, and the phone number on file was updated.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Go Daddy after I received an alert from my credit card stating a transaction was charged from this company. I informed them that I didnt complete this purchase nor did I authorize Go Daddy to take any money from my bank card or credit card. I had those cards on ****** and my information was compromised. I contacted this company 5 times via telephone and chat. During the chat on 11/15 I was told that the way to get a refund was to log into this fraudulent account. I refused to because thats not my account. I was told by the representative that without completing the form through the account that I couldnt get my account credited back. The representative sent a text with a password reset code and guided me through logging on to complete the form. I also was told that I would get a refund on my bank and and the form completed I would get a refund within 24 to **************************************************************** credit card for this fraudulent account!Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer and a full refund for both recent renewals has been processed.
We will remain in contact with them to assist them with the closure of their account after the refunds have fully posted.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer for more than 20 years. Something very terrible recently happened. GoDaddy pulled out $95 from my debit card and said that my email product was on auto-renew. The problem here is: GoDaddy sets up products to auto-renew when the customer is making the purchase. And if the unsuspecting customer does not realize this and takes the product off of auto-renew, then GoDaddy gets to pull money out without the customer realizing. I just had a conversation with one of the company's supervisors who told me that their refund team is only up to the October 2024 refund requests. And we are now toward the end of November. Tomorrow is Thanksgiving Day. And the supervisor said there are about ***** other refund requests before mine. He also attempted to make it seem as though I was not monitoring my account, that this was the reason money was pulled out on auto-renew. I tried to help him understand that his company -GoDaddy- should have a box for a customer to check **** and decide whether they want their item to auto-renew; that the company should not on its own select to auto-renew a customer's product; that their process gives customers less control of their money and gives GoDaddy full rain to pull money customers' credit and debit cards. And this should not be! There should be a ************** that oversees these types of activities. Customers should not be forced to wait helplessly until GoDaddy gets to their turn -in a queue of over ***** other refund requests. I have stayed with GoDaddy for years. They have very reliable hosting. And I appreciate being able to reach someone through customer service -24 hours. Those are the reasons I have stayed with GoDaddy. However, I do not agree with GoDaddy selecting and electing to auto-renew a customer's product without their full knowledge. There should be full disclosure when a customer is going to allow a company to pull money out of their account. That policy, their auto-renew procedure needs to stop!Business Response
Date: 12/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 1, 2023, our customer purchased a ********* 365 Email Essentials plan for a one-year term via online transaction and setup an email address.
On October 22, 2024, GoDaddy proactively notified our customer that their expiring email plan would be renewed in accordance with their account settings unless additional action was taken. Automatic renewals are discussed in detail within the agreements our customer had acknowledged upon conducting business with GoDaddy. GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences; account management is a customer responsibility.
On November 1, 2024, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer.
On November 21, 2024, our customer contacted our Care team and was informed the transaction was beyond refund eligibility. During this interaction, the automatic renewal was disabled for the service in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with their billing frustration, they have been properly informed the transaction is beyond refund eligibility per GoDaddys Refund Policy at ***************************************************/refund-policy.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Premium *********** autocharged on November 26, 2024, for $239.98. I was told by Godaddy *** to contact them on this day to renew my accounts and cancel the domain club. Early morning on that same day, I was charged for renewal. When asked to cancel the domain club for the year, I was told the way the Godaddy system is setup is if they refund me for the domain club, I will lose all my domain names. Not acceptable for penalizing consumers due to the limitations of the godaddy system. Not happy, plan to move all my domains to a different domain name registration company after being a loyal Godaddy customer for over a quarter of a century.Business Response
Date: 12/03/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 26, 2021, our customer purchased a membership to *********************** ******************** (DDC) for a one-year term. This is a membership-based program that provides substantial discounts for domain name registrations and renewals. Our customers DDC continued to renew on November 26 within their account via auto-renewal transactions.
On November 16, 2024, our customer was sent an email notification their DDC would automatically renew on November 26, 2024.
On November 26, 2024, per our customer's account preferences, ********************** automatically renewed our customers DDC in question and associated domain names in a good faith effort to honor its agreements with our customer. Later that same day our customer contacted our Care support team requesting to cancel their DDC and receive a refund. At that time our customer was properly informed their DDC was non-refundable per our Refund Policy, which can be viewed here *****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26, 2024 I purchased a Go Daddy account ********************* (customer #********** for my new online business. On September 12, 2024. I received a notice from ********* saying that my account had expired. My ********* 365 Business account and business email failed after 60 days!I promptly contacted Go Daddy and canceled my order. I was advised that I would be entitled to a prorated refund after a review was conducted. This did not happen. I contacted Go Daddy customer service, and demanded to speak with someone in authority to authorize a refund. After much time and effort on my part, I was advised that I would not receive an even a partial refund. I would advise anyone with a desire to purchase a website, to go elsewhere! Go Daddy is a rip off! With BBB support, I am requesting a refund from September 13, 2024, as this was when my ********* account expired. I want to be completely severed from any affiliation with Go Daddy and will advise others to do so! I am disgusted and appalled at the unfair business practices that have set my business back! This process has taken time and energy away from my business! I'm absolutely thoroughly disgusted. I have recommended my friends to never use Go Daddy as they do not practice fair business.Please see attachments and authorize a full refund of $296.00. (order # ************) included 12 months subscription for ********* 365 email back up for $35.88, Advanced email Security $59.88 (order #**********).com domain registration for three years $56.51, Full domain protection for three years $35.97 ********* email essentials for one year $23.88. (Order # ***********.)********* 365 business professional for one year for $84Business Response
Date: 11/27/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On June 26, 2024, our customer registered the domain name in question for a three-year term via the GoDaddy website. This transaction also included Full Domain Protection and an Email Essentials plan for one year. Later that day, they called our ************* team and purchased a ********* 365 Business Professional Email plan for one year. This purchase also included Email Backups and Security.
On September 13, 2024, our customer contacted our ************* Team to inquire about a refund for the time remaining on their previously purchased products. Our customer was correctly advised that the products were outside of our refund time frame. They were also advised regarding the process to submit a request for an exception to GoDaddy's Refund Policy.
Since then, our customer has called our ************* Team multiple times to request an exception to our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customer's request for an exception to **********************'s Refund Policy. That policy can be viewed at the following link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 11/27/2024
I do not accept this response from this corrupt and opportunistic company. I will Escalate this matter to small claims court. I refuse to be pushed around by some messed up corrupt company.
This is unacceptableBusiness Response
Date: 12/03/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response and respectfully decline our customer's request for an out-of-policy refund.
On September 13, 2024, our customer called **********************'s ************* Team to request a refund for the products they had purchased on June 26, 2024. They were advised correctly that these products were outside the timeframes specified in GoDaddy's Refund Policy. After receiving this information, they decided to cancel their email plans.
Again, we urge them to contact our ************* Team and begin the process of submitting a request for an exception to GoDaddy's Refund Policy.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** MOffice of the CEO GoDaddy
Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/20/24, I called GoDaddy to cancel the automatic renewal on my Domain Name *************, requested a refund since it renewed a few days ago. GoDaddy charged my credit card ending in ***** for $44.34 for 2-year renewal, on 10/16/24. The representative emailed me a form to fill out for a refund request. I filled out that form and emailed it back and I got a response saying, " we've received your refund exception request..., you will receive a response within 7-10 business days. But I never received any email response/s nor heard from GoDaddy, nor any refund of $44.34 back to my US Bank account. They did not call nor email to inform what's going on with my refund request. Never heard from them.Business Response
Date: 11/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 14, 2020, our customer registered a domain for 2 years without the help of our Care Staff. The domain was manually renewed 2 years later. On October 15, 2024, per our customers account preferences, ********************** automatically renewed the domain in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration on September 15 and October 10, 2024, informing our customer that the expiring item would renew based on the account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On October 22, 2024, our customer contacted our Care Staff and were correctly advised the domain was not eligible for a refund, but they could submit a request to our Out of Policy Refund Request (OOPR) team for review to see if there was a reason for an exception to our Refund Policy. The **** team is experiencing a larger than normal influx of requests and have been delayed in their response to requests. As a result, our customer didnt receive a response to their request until November 24, 2024, when the **** declined our customers request.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and thank them for their feedback on their experience.
As our OOPR has reviewed and declined our customers request for an out of policy refund, our office is also respectfully declining our customers request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyCustomer Answer
Date: 11/28/2024
The Domain name ************* was NOT manually renewed as you've claimed. THAT is WRONG! It was AUTOMATICALLY RENEWED by GODADDY. That is why I am DISPUTING it. I removed/unclicked the automatic renewal after I received and email from GODADDY saying my ************* has been renewed automatically. As attached in my complaint, I called GoDaddy and the agent I spoke with confirmed that he will make an exception to my refund request. That was why he emailed me a "Refund Exception Request form". I received the refund exception request form (Ticket Number OOPR-*****), I filled it out and email it back to GoDaddy, I received a response, saying I will receive a response within 7-10 business days. But I NEVER received any response back. It is not the CUSTOMER's fault if ********************** OOPR team is experiencing a larger than normal influx of requests and have been delayed in their response to requests, as a result, the **** declined my customers request. The ***** is on **********************, by not giving a response on time and by NOT honoring the REFUND EXCEPTION REQUEST as confirmed by a GoDaddy agent over the phone and by email. I will file more complaints against GoDaddy through *** (************************), *************************** *****************************************. I will write a letter to the GoDaddy CEO and **************** informing them that my "confirmed Refund Exception Request" had been declined due to "NEGLIGENCE" and FAILURE to respond in time by GoDaddy customer relation officer, Mat T., Office of the CEO. I will also WRITE BAD REVIEWS against GoDaddy. COUNT on THAT!!!
Business Response
Date: 12/02/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy sent multiple renewal notices to our customer advising them that the domain in question would auto-renew unless action was taken by them. When no action was taken, the domain was renewed automatically for two years in accordance with our customers account settings on October 15, 2024.
Our customer accessed their account on October 20, 2024, and disabled the auto-renewal feature for the recently renewed domain.
Our Out of Policy Refund Request team responded to our customers request for an out of policy refund on November 24, 2024, advising our customer that their request was declined as the request was outside of our Refund Policy that can be found at the link below.
*****************************************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO GoDaddy
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