Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical mobile design to encourage people to not cancel their subscription

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Unfortunately, from the information shared by our customer we are unclear regarding the challenges they may be facing or their specific concerns. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office reached out to our customer via email.  While we have not yet received a response back, we remain available to assist our customer and can be reached at *********************************************** . 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting refund and I called for an update on 01.08.25 and to no avail no additional information was given to me just that I wont be receiving my refund.TicketID: OOPR-***** for 2024 I have been paying for 2 separate email accounts packages: One that was in use and paid for in full and the other it was being taken out of my credit card monthly Today I renewed my 5 pack email addresses and I had to remove my credit card from file since it's trying to charge me additional of $40 monthly per email (3 emails)Order #'s: **********, **********, **********, ********** refund of ***** x 12= ****** x 4 = ******** Please rectify this error and refund me the appropriate amount. Thank you

  

  Business Response

  Date: 01/14/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.

  On December 8, 2022, our customer purchased an Email Essentials (EE) plan five-pack for one year during a call with GoDaddy's ************* Team.

  On December 18, 2023, our customer manually renewed this plan for an additional month via the GoDaddy website. Subsequently, the plan was automatically renewed monthly, per their account settings, most recently on December 8, 2024. After each renewal, an email receipt was sent.

  On December 30, 2024, our customer contacted our Care Team to request an Out of Policy Refund for all renewals of their EE plan and canceled future renewals.

  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Unfortunately, the refunds our customer requested for their EE plan renewals are beyond refund eligibility, per GoDaddy's Refund Policy. This can be viewed at this link: ***************************************************/refund-policy .
  As they have disabled the automatic renewal for their EE plan, we will not attempt to renew its on expiration.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/14/2025

  this is unacceptable being Im a good loyal customer of the organization. I am requesting my full refund owed to me. This is not acceptable, please review the calls recorded. This is not my error since I was new to creating a website, email etc. thank you I expect that GoDaddy does the correct action and return my money that was taken from my account. 

  

  Business Response

  Date: 01/18/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and are declining our customers request for Out-of-Policy refunds, as account preferences, including renewal settings, are a customers responsibility. Furthermore, all future refunds will be processed in accordance with GoDaddys Refund Policy.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/18/2025

  please send me the legal department contact information this is not right that you are keeping my hard earned money for an error that GoDaddy was responsible for. All calls are monitored and recorded so I will someone to review the calls. Very unfair I live paycheck by paycheck and my money is not being refunded 

   

  thank you 

• Initial Complaint

  Date:01/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a closed business... with closed emails, and business phone numbers. I had a business called *********************** they are forcing an auto-renew payment with my payment protection. I have no access to this account. 'The customer service representative will not update my email, or phone number. I have uploaded my ID and everything they have asked. Yet I am still being charged. With zero access.I would like my account to be deleted. I want a full refund. I also want a direct apology from an **************** out sourcing work to non-american companies.

  

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer is attempting to cancel their domain name registration, which has GoDaddys optional Domain Ownership Protection (Protection) applied to it.  Protection prevents accidental cancellation or transfer of a domain, and must be removed before the domain can be cancelled. 
  
  Our customer can follow the steps in the article below to cancel the Protection, which would allow them cancel the domain.
  
  ********************************************************************************

  ************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office spoke with our customer on January 10, 2025, and had a scheduled follow-up call over the weekend, however, we have been unable to reconnect with them.  If they have any difficulties downgrading the Protection or cancelling their domain, we will remain available to assist and can be reached at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  

  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a domain via Afternic 18 days ago. I have been trying to transfer (push) the domain to them since then and following up on the transfer via email with only a single useless response given to me so far and just being ignored since.Not only is this completely unprofessional, this will cause me to lose my sale of USD2499.

  

  Business Response

  Date: 01/10/2025

  Thank you for the opportunity to address our customer's concerns. 
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  On November 20, 2024, our customer registered the domain in question for a one-year term through an online transaction.
  On December 20, 2024, our customer sold the domain name via **********************, our aftermarket platform that facilitates the buying and selling of domain names not available for standard registration.
  In compliance with ***** regulations, the domain was subject to a mandatory 60-day lock from the date of its original registration, which temporarily delayed the transfer process.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Our Afternic team has maintained direct communication with our customer and confirmed that the domain transfer was completed on January 3, 2024. Our records verify that the transaction in question has been finalized without issue.
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother came down with Alzheimer's dementia and I had to take over being her care giver at the end of last year making me have to quit my job. I have had a website for the last 20 plus years the Domain was being managed at ************ I had not paid for my domain name which expired on 11/17/24 which is my total fault. I had not checked my email in 3 months due to changing diapers and a full time 24 hour job. But my problem is I thought after it expired 30 days it is suppose to be in a redemption for 45 days. so its in redemption i pay the 135$ to get it out but GoDaddy somehow the original place i purchased it is denying the redemption saying its a premium site and i have to pay a brokerage fee of 119$ then negotiate a price ???? 1000$ plus 20 more percent commission ???? Its suppose to be in redemption??? but godaddy has a site being run on it from ***** look at the garbage they are pushing on children??????? look at ************ now and I was told it cannot be sold to public for 70 to 80 days but they will not give it back to the rightful owner? without blackmail. I would rather lose it but the point is I paid 135$ the redemption fee which they should have released but the reason they wont because its premium??? I talked to and made a complaint with I-**** also who is in charge of domains and watches over criminals like godaddy.

  

  Business Response

  Date: 01/08/2025

  Thank you for the opportunity to address the complainants concerns.
  
  Based on the information provided, the complainant does not appear to be a GoDaddy customer.
  
  First, ************ is not a GoDaddy-affiliated company. 
  
  Furthermore, a review of the domain name in question shows that it is currently registered by a GoDaddy customer who acquired it through legitimate means. 
  
  Should the complainant feel they have a legitimate claim to this domain name, we suggest they consider reviewing ICANNs Uniform Domain-Name Dispute-Resolution Policy. Details related to this can be found at this link: ************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had and paid for the last 20 years for an email address. The company sold my product to ********* who is going to delete this email if I don't pay them another fee. This is blackmail unjust business practices. This company need to be fined for their as they are not doing ethical business. If we pay for an email but get none. How can they continue to operated?When you renew they must combined it with your ********* account. Spoke with Arjie at Godaddy asked for a US *** not available.

  

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Our customer was utilizing a free email plan on GoDaddys legacy Workspace email platform.  Workspace email addresses utilized older POP protocol, which lacks many of the features our customers demand. As technology has evolved over the years, newer platforms such as Office 365 offer enhanced syncing between devices, additional security, and increased storage capabilities, among other features. 
  
  Several years ago, GoDaddy made the difficult decision to retire Workspace in favor of Office 365 for all of our customers. 
  
  In our customers case, they were migrated from Workspace to Office 365 in May of 2021.  ************ 365 plan was subsequently renewed several times, most recently on November 25, 2024 for a one-month term.  The plan was due for renewal on December 20, 2024, however, our customer since disabled the automatic renewal preference, and the plan was cancelled on January 9, 2025, for non-payment.   
  
  If our customer wishes to reinstate their email, they can contact our Care team for assistance.  They would simply need to repurchase a new plan, and their content should be recoverable within 30 days of the cancellation.   
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  On January 13, 2025, this office attempted to contact our customer to discuss their concerns further, however we were unable to reach them.  We will remain available to assist our customer with any outstanding concerns and can be reached at *************************************************************************.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** Reid 
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I needed to purchase an SSL for our business website through GoDaddy for the safety of the site. It cost $239 for 2 years. I checked on site a few weeks in and they said it takes time. I was then notified months later by a customer that my website was not secured. I contacted GoDaddy. **** stated bc it was past 30 days to fill out a request an extended refund request because I was sold the incorrect program. This process has taken months to try to resolve. I was disconnected multiple times including on time when I waited over 50 minutes to speak to a rep. **** did not deny selling me the wrong product-I was denied bc it was past the 30 day purchase window-but yet they specifically have a form to file for exceptions that are past the 30 day window.

  

  Business Response

  Date: 01/11/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On November 3, 2021, our customer purchased Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. 
  
  On April 11, 2024, our customer contacted our Care support team for assistance with their website that was not showing as secure.  At that time, based upon that interaction our customer purchased an SSL certificate. 
  
  The SSL purchased by our customer on April 11, 2024, would not apply to our customers W+M as it includes its own integrated SSL.   
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and will be processing a full refund back to their original payment method.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up via chat for a go daddy site and the representative signed me up with a version that was too robust for what I really needed. I requested a refund of $266.99 and then the representative signed me up for the basic plan and told me to try that. I did and canceled that as well. The refunded me the basic plan of ****** and took down my website and put my domain name (************************) back on the market. I contacted them and they stated that the original purchases (****** and *****) is not approved. I am requesting the full refund because I do not have the website that I created OR the domain name anymore as they canceled it.

  

  Business Response

  Date: 01/13/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On November 17, 2024, our customer purchased Websites+Marketing Premium for one year.
  On December 17, 2024, our customer purchased a lower tier of Websites+Marketing.
  On January 6, 2024, our customer called our Care team to request a refund for both website plans.
  A refund for the lower tier plan was submitted as it was still within our refund policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and have submitted a one-time out of policy refund for the Website+Marketing Premium plan.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from GoDaddy stating that my website is about to expire. Upon learning this, I tried to log in online to renew my monthly service. However, I was asked to verify a code, but an old number that I had changed kept popping up as the destination for the code. I reached out to a CSR via the chat feature on your website, but the representative was unable to assist me and clearly didn't understand my request. I have taken full screenshots of the conversation because it seemed that the representative was either confused or trying to confuse me during the process. Additionally, my website appears to be completely offline. As I mentioned earlier, I opted to pay monthly for the service instead of yearly. Please see below for the screenshots of our conversation and evidence of my website currently being offline.

  

  Business Response

  Date: 01/09/2025

  Thank you for the opportunity to address our customer's concerns.? 
  ? 
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **********************************************************;
  ? 
  On January 6, 2025, our customer contacted our Care team via chat interface stating they were having difficulties logging into their GoDaddy account due to a verification code being sent to an old phone number. 
    
  At the time of this interaction, our customer did not have a second layer of protection on their account; specifically, Two-Step Authentication.  The Two-Step Authentication they previously had on their account was removed per their request on February 14, 2023.   
    
  Our Care representative requested that our customer send them a screenshot of the error message they stated they were receiving; however, our customer ended the interaction. 
   
  Furthermore, with regards to their website expiration, our customer was not paying monthly for the service as they stated.  They renewed the service for a one-year term on December 16, 2023. Their service expired December 19, 2024.  On that date, per our customer's account preferences, ********************** attempted to automatically renew the website service in question to honor agreements with our customer; however, their financial institution declined payment.  
  ? 
  RESOLUTION:? 
  ? 
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.? 
   
  On January 7, 2025, our customer accessed their ********************** account and renewed their website services for a one month term. As the service had been suspended for non-payment prior to our customer renewing the service, they will need to republish the site for it to resolve.  Instructions to publish are provided in the Help article at ********************************************************************************************;
  ?? 
  Thank you again for the opportunity to address the concerns presented.? 
  ? 
  Regards,? 
  ? 
  **** *.? 
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against GoDaddy for Deceptive Practices, Negligent Sales, and Emotional Distress See Attached Letter. *****

  

  Business Response

  Date: 01/10/2025

  Thank you for the opportunity to address the complainants concerns.
  
  We have been unable to locate an account with the information provided, as the attached Word document was blank. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
  
  Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at ***********************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy