Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,543 total complaints in the last 3 years.
- 633 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has stolen my domain name and my web site that goes with it. And now they are trying to make me buy it back from them at a huge price when they stole it to begin with!!The site is copyrighted as well. I was warned about this bunch. This is an outright theft of my property! Not one communication was received from them! My contract was for the website to run through January 2025. I was told this ************* firm is a current accredited member of the Tucson BBB.Hope you folks can help. These people are not above lying. Thanks C. ****** ******, Enrolled Agent Pres.************************************************* I
Business Response
Date: 01/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our office has successfully connected with our customer to discuss their concerns. The domain name in question has been active and available for them to manage within their GoDaddy account.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer taking the time to speak with us to resolve their concerns.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
C ****** ******
Initial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy *************** purchased my previous email provider (********) and forced a migration on 9/1/2024. From day one of the process, they haven't been able to deliver most of my email promotions to my clientele's inbox (despite me following their migration wizard's instructions) and that is the single most important part of what their service *********** this point, I've been on 12+ hours of calls with their "customer service" department, who haven't been able to properly address the issue despite billing me full price the entire time. Their customer service has been unable to credit me a single dollar, even though every representative I've spoken to saying that something isn't working correctly with their service. All they can do is have me fill out a web form, where my request for a refund was rejected.Additionally and most recently, their customer service claimed to be following up with me after reaching out to another department. I received no follow up with the timeframe I was promised and the last customer representative admitted that said office wasn't even open during the specified timeframe.After months of trying to solve this issue, it seems blatantly obvious that the entire process is predatory and designed to discourage any sort of refund whatsoever while providing subpar customer service despite the wildly inaccurate claims of "24/7 award-winning support". Nothing about this experience has led me to believe that there is any actual customer support going on and I've clearly been being billed for a service that they are unable or unwilling to provide.The experience cost my business thousands of dollars in lost revenue, cost me over $100 in billed services that weren't working as advertised and 12+ hours of time across multiple months with unfulfilled promises claiming to help - on top of the frustration of being repeatedly misled. Nothing about this process seems acceptable, fair or legitimate as a way for a credible business to function.Business Response
Date: 01/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 30, 2024, our customer moved to *********************** ***************** Suite on a month-to-month term in an online transaction. ***************** is a suite of marketing products that includes the ability to send out email campaigns.
Our customer had multiple interactions with our Care support team between September 1, and December 28, 2024. During these interactions our Care support representatives worked to the best of their ability to resolve our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback. As a goodwill gesture we have processed full refunds for our customers ***************** Suite back to the original payment method. Our customer should allow additional time for the refunds to reflect within their account as some financial institutions can take 5 to 7 days or more to post refund credits.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ******************** for many years. Lately over the past year plus there have been numerous issues with their automated billing and fraudulent practices with recurring billing, auto renewals and more. they make it impossible to cancel an auto renewal even when contacting support. The support team is clueless and runs me in circles. I kept getting billed for multiple domains I did not want. They will automatically choose a secondary credit card which I did not set as a backup card. They charged me multiple times for domains I did not want, yet could not get cancelled. Due to these issues I had issues renewing numerous domains I actually wanted. If I had of renewed them, then I would have been billed $1000+ for the domains I did not want due to their billing issues and auto fraud payments I did not authorize! There is one domain I want and now is expired. I have contacted godaddy for help multiple times with no answers. they could not fix the billing issues, and then they could not help me get back the domain without paying the auto renewal $80 redemption fee as well. This is a total scam as they will not let you cancel the other domains. I have now lost numerous domains. My son was in the hospital with a major health issue. I begged them via support to help me with no support. it is clear that Godaddy does not care about their customers. The domain I want to get back is ******************. I never wanted this to expire and begged them to help me numerous times.Business Response
Date: 01/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change renewal settings on our customers' behalf. ****************** is a customer responsibility. Our customer may find the following article helpful.
Is my product set to auto-renew?: *****************************************************************************
On September 1, 2022, our customer initiated the transfer of the domain in question to their GoDaddy account.
On October 3, 2024, per our customer's account preferences, ********************** attempted to renew the domain in question in good faith to honor agreements with them. The domain failed billing. The domain failed billing two more times, with email notifications sent to our customer to inform them of these events. Additional action was not taken and on December 12, 2024, the domain was cancelled and returned to its associated domain Registry.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.
We are currently seeing the domain name in question released from the Registry and available for registration. We encourage our customer to attempt to re-register the domain as soon as possible as it could potentially be registered by another party at any time.
We remain available to our customer to address any remaining concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 24, 2024, godaddy.com pushed through an automatic payment for website hosting. We had specifically indicated that we do not agree to automatic payments. In addition to this, they charged the wrong payment account and increased the price by $5 without prior notice. As this is an unused account, it had was not funded and we incurred $75 in fees due to godaddy.com processing an unauthorized payment on an unauthorized account. We also cancelled other services with godaddy.com and they added those back to our account and changed all of our products to auto renew. When contacted, godaddy.com stated that they would issue a refund. However, they retaliated by cancelling all our website services immediately. We indicated we felt we wanted the charge reversed prior to making a new payment on the correct account. We also feel like they need to make an effort to compensate us for the amount they coat us with unauthorized charges. Therefore, we can no longer access our website or any of our information. The customer service agent was rude, stated that there was no one else we could speak to about quality control, poor business practices, and processing unauthorized charges. We now have to rebuild our website with a different company after working for 6 months to complete it.Business Response
Date: 12/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 17, 2024, our customer enrolled in a one-month trial of **********************'s Websites + Marketing Basic (W+M) via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
On December 24, 2024, per our customer's account preferences, ********************** automatically renewed the product in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences, including managing payment methods. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On December 26, 2024, our customer logged in online and turned off the auto-renewal settings on the W+M Basic plan. That same day, they contacted our ************ and our staff offered to swap the payment method; however, our customer declined and requested the W+M to be canceled and refunded per our Refund Policy: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer's frustration, and as a one-time courtesy and gesture of goodwill, we recovered the W+M Basic plan for a one-month term and restored the website content at no cost to them.
If they wish to retain the W+M Basic, they must make payment by or on January 30, 2025.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 12/30/2024
GoDaddy indicated that auto-renew was not turned off until 12/26/2024. We set our account to have manual payment months before that date. GoDaddy changed all of our settings to auto-renew without our consent. They also set our payment method to an account that we did not authorize them to save the information, yet they saved the payment information. We also cancelled two other "products", a domain name and a website hosting product for a website that was never used and never set to be a paid for hosted site. We cancelled these products over 6 months ago and had to cancel them second time a few months later. On December 26th when we logged into our account the previously cancelled products were back on our account and also set for auto renewal. GoDaddy stating that we set our account to auto-renew is false and misleading. We had to reset the account to manual renewal AGAIN in December, AFTER they (or their system) reset our account to auto-renew. Their employee (agent ****** admitted that he could see that we had previously set our account to not have auto-renewal. He also stated he did not know how auto-renewal had been activated on our account. He also could not explain how previously cancelled products got added back to our account (also as auto-renew). Furthermore, we did not receive notice of upcoming payment (or payment due), a receipt, or any communication from GoDaddy regarding the payment they fraudulently pushed through our account. We had to find out from our bank, after being charged fees by the bank for the unauthorized charge.
I would like GoDaddy to be transparent and honest about this issue. I would expect an ethical company to admit to the error. It appears that GoDaddy is not taking accountability and attempting to displace blame regarding this matter.
Business Response
Date: 01/03/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Account management is solely a customer responsibility; our customer agreed to this when setting up an account with **********************. GoDaddy does not arbitrarily change the automatic renewal settings or payment methods on our customers' behalf. While ********************** sent notices to our customer via email both prior to and following the transaction in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 01/04/2025
Godaddy.com's own representative indicated they could see where the billing had been switched to auto renewal, not by us, the customer. It doesn't make sense why a godaddy employee would admit to it happening, yet the company itself denies it. While account management is the customer's responsibility, checking that payment settings haven't been changed by godaddy.com isn't something that would naturally occur to us, as it had previously been set to our preference. This also does not address having to cancel products/ services, multiple times. Nor does it address those cancelled services popping back up as a paid service on auto-pay. None of the responses take responsibility for what happened nor warns other customers that this is a possibility. At this time, I can only assume godaddy will never hold itself accountable and is attempting to gain payments from clients that intend to discontinue services, dishonestly.Initial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the course of 18 months, my LLC acquired over 900 domains (digital assets) utilizing Godaddy as the administrar. To say that the experience has been poor would be an understatement. The entire user interface for the ******************** site is designed to deceive and hide recurring costs which are automatically billed.MOST IMPORTANTLY, the materially significant number of assets that our venture acquire allowed us to observe, study, and confirm a deliberate and successful enterprise which prays on a large but generally unregulated business - digital assets.On 12/24/24, Godaddy informed me and my business that they were cutting ties and reserve the right to deny access to our account. In addition, it threatened to CANCEL ALL OWNED/LEASED domains without recourse if we did not begin transferring to another administrar by early January, 2025. We will begin by including a spreadsheet which includes all assets including Godaddy's "appraised value."We have strong evidence that Godaddy systematically and intentionally front-runs client activity and uses EXPIRED DOMAINS OF CLIENTS as significant revenue streams as it sells "premium" domains to the market without paying registration fees. Its 20% commission rate for client sales pales in comparison to the ability to essentially confiscate assets from clients like us, post them for sale without paying registration fees, and keep all or most of the profit upon sale.We are highly confident that Godaddy is committing MATERIAL FRAUD which should be directed to high level authorities. MORE TO COME.Business Response
Date: 12/30/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at this link: ***************************************************.
On December 18, 2024, after reviewing our customers' recent interactions with **********************'s Customer Team, this office notified them of our decision to end our business relationship and locked their account. In the email advising them of this decision, we provided the authorization codes to transfer their domains to a new provider.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In response to our customer's claim, that ********************** participates in the "Front-Running" of domain names. GoDaddy does not and has never participated in domain name "Front-Running" the act of registering domain names after a registration search is done in an attempt to profit from the domain.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 12/30/2024
Below is an unanswered email sent to the CEO.
CEO Team,...
On the humanity of our current situation:
While this interaction with a former client might be your standard company protocol via godaddys terms of service, you must understand that this investment in domain assets has been personally significant for me. I believe that you are aware of the number of domains purchased and the dollars spent. The time spent in jubilation after a keen purchase and the frustration with time wasted battling with customer service.
If I am denied fair treatment, we both know that my ability to truly compete with your firms authority, leverage, and resources is relatively weak. Personally, it will be physically, financially, and spiritually unhealthy for me to battle to against a former partner for what is inevitably just a segment of the saga of life.
The truth is that I passionate about domains, specifically, and digital assets, generally. *********** and I believe that the domain industry is a relatively uncharted digital asset segment of web3 which will not only offer the possibility of outsized investment multiple potential, but also job and growth opportunities for entrepreneurs, minorities, and lower and middle class dreamers with limited capital but great ideas. In order for this pipe dream to come to fruition, the industry will have to establish less opaque rules and truly thoughtful administrative oversight to replace the (subjectively) arbitrary/opaque terms of service, imperfect registry data, and manipulation that is possible in the current environment. I hope we get there - I initially chose GoDaddy as a partner because I believe that the market leader has the ability to make all those things happen. Maybe you will - we and many others will benefit.Business Response
Date: 12/31/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. After reviewing our customers' recent interactions with **********************'s ************* Team, this office's decision to end our business relationship stands. Furthermore, we have provided them with the authorization codes required to transfer their domains to a new provider.
Thank you again for the opportunity to address our customer's additional concerns.
Kindest regards,
**** ********
Office of the CEO GoDaddyInitial Complaint
Date:12/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today 12/24/24. About a month ago I opened an online account with ********************** my username name is ***************** my account number is *********** To date I have sent them almost one thousand dollars for the items they hold for me in my ********** problem that I am praying you can help me with is I absolutly cannot get into my account, I have spent now five hours dealing with AI Bots and customer service personnel and I'm still not able to get in. This is my feeble atempt to make a few extra dollars and I cant get into my account to buy or sell my merchandise. I have my account number, my password and two step verification. That should be enough to get me in. They have asked me for a retina scan of my eyes, certified copy of my finger prints, my mothers maiden name, copies of this document and that document. NO I will not entertain this mass fishing attempt to get my information. The two stage verification goes to my personal phone and No one else. Please help me.Business Response
Date: 12/27/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 24, 2019, our customer enabled Two-Step Verification ***** on their GoDaddy account, providing an additional security layer. 2SV requires an account holder to provide a numeric code received via text message along with their standard verification information to access the account.
What is 2SV: ******************************************************************************;
On December 24, 2024, our customer contacted our *********** multiple times for assistance with their account. After numerous attempts and communication with different Guides, the account was locked for security reasons due to an overuse of their 2SV. They were informed that the account would be automatically unlocked after 24 hours.
Trobleshooting 2SV: **********************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, our customer can now utilize their 2FA method to access their account.
If they cannot utilize their 2SV method, GoDaddy has a vetted process to aid in removing 2FA, which can be found here: ****************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being sold on doing my new website with GoDaddy for a fixed price and telling me the website will be live in 3 weeks, it is now 3 months. The website design department forced me to go live with the website, saying they couldn't fix it until it went live. GoDaddy has wholly taken advantage of an entrepreneur and small business owner needing to get their website off the ground. Sales misled me into paying thousands of dollars in miscellaneous charges, many of which are set to auto-renew, under the guise that those charges were needed to resolve the issue and move forward with the website. Upon feeling that GoDaddy was charging me for duplicate services, I requested a detailed list of all the purchases and services I subscribed to through GoDaddy, including details of what services are included with each charge. GoDaddy claims they cannot do this as their billing department cannot contact them. I asked them to fix the remaining issues with the website, which included the website not loading correctly, the event page being unable to sell tickets, and to find the list of e-mails from the subscribe to our announcement - GoDaddy's response was to sell me yet another service that they claim I have not subscribed to even though I thought I did.I feel that GoDaddy is being predatory and aggressive in its billing. I asked for a refund, but GoDaddy denied it. They have also failed to deliver a working website. GoDaddy constantly says that the website will work if I pay more, but it does not. GoDaddy has consistently failed to deliver a working website, and any attempt to address issues results in additional charges. Their business practices are misleading and deceptive. I feel that they purposely defrauded me. I am paying 4x the initial quote to build the website, an ever-increasing expense.Business Response
Date: 12/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 14, 2024, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddys?WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.?
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and understand their frustration.
On December 23, 2024, a member of our Care Team was successful in speaking with our customer and addressed their build experience.? During this interaction, they were issued a partial refund in accordance with our refund policy found at ***************************************************/refund-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ivette
Office of the CEO - GoDaddyCustomer Answer
Date: 12/26/2024
Still waiting for refunds to be credited along with resolving charges for ****************************** Build Fee, Websites + Marketing Basic, and A2P 10DLC charges to be refunded. As services were not delivered as promised i.e. a working website. GoDaddy failed to deliver a working website after several attempts and multitude of delays. I feel I am entitled to a full refund of all charges as GoDaddy consistently misrepresented what they were selling, compounded with the failure to deliver a functioning website.Business Response
Date: 12/30/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
The partial refund discussed with our customer on December 23, 2024, was processed through our system that same day. Financial institutions can take 7 to 10 days or more to credit monies from a refund back to a customers account. If our customer is still not seeing these funds credited to their account, they may wish to contact their financial institution directly to address status.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company email has been down for a week now and I have tried to be understanding but enough is enough I needed to transfer my domain **************** to hostgator I have got nothing but errors and switched around with your support and was told nothing they could do. I have to wait 24 hours how many 24 hours are in a week and I still am unable to transfer my domain I have lost business and customer reputation because of this. ********************** needs to take their customer needs more seriously. Currnetly I'm not looking for refunds I just want to get this fixed. I was also told I could not talk to a manager or supervisor because they could not do anything for me.Business Response
Date: 12/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 18, 2024, our customer contacted our Care Team via chat to inquire about transferring their domain to another provider. During this interaction, they were correctly informed that completing the transfer process would require downgrading their domain protection.
At the time of their domain purchase, the customer opted to add Full Domain Privacy and Protection, a premium add-on service. This service provides proxy contact details in a domains WHOIS information and safeguards the domain against cancellation, expiration, or unauthorized transfer. Domains with this service cannot be canceled or transferred until the protection level is downgraded. Detailed steps for downgrading Full Domain Privacy and Protection can be found here: ********************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our Care Team attempted to connect with the customer to assist them in downgrading their domain protection. Unfortunately, we were only able to leave messages during both attempts.
We encourage the customer to try again to downgrade their domain protection by following the instructions provided at the link above.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
godaddy disables auto ssl to try and force people to buy a $100 security certificate that you buy elsewgere for $5 ? they modify cpanel to make auto ssl certificates not workBusiness Response
Date: 12/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 18, 2024, our customer purchased an Economy cPanel Hosting plan for a one-year term via a phone transaction.
While GoDaddy does have Auto SSL enabled on Deluxe and higher-tiered hosting plans, the plan our customer opted for has the service disabled. However, GoDaddy does offer a free Standard SSL Certificate for the first year for the hosting plan in question.
Additionally, GoDaddy does not restrict the use of third-party SSL Certificates on our cPanel hosting platforms. However, as within the Stated Scope of Support GoDaddy offers, we do not assist with installing or troubleshooting third-party SSL Certificates. Our customer may wish to review our Statement of Support at the link provided below for clarification:
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On December 20, 2024, our customer contacted our Care Staff multiple times regarding issues they were experiencing with their SSL Certificate. During these interactions, it was identified that the hosting plan they purchased was supposed to include a free SSL certificate for the first year. However, it was not added to the account at the time of purchase. As an effort toward resolution, a member of our ************************ team added a Standard SSL certificate to our customers account at no charge for one year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns regarding this matter and can be reached via email at ***************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dates of Issue: 12/12/2024 Present Product/Service Involved: Domain and ********* 365 ****************** What the Business Committed to Provide Me:GoDaddy committed to providing domain registration services and proper management of my ********* 365 email tenancy. This includes ensuring that my domain is fully functional, transferable, and accessible for my business needs. I purchased these services with the expectation that they would function as advertised and that support would promptly resolve any technical issues.Nature of the Dispute:On 12/12/2024, I contacted GoDaddy to address an issue regarding my domain, which is still attached to their ********* 365 organization. This has crippled my business operations, as clients are unable to communicate with me via email, severely impacting my communications with clients and reputation.Despite numerous interactions with GoDaddy support, including a three-way call with ********* on 12/15/2024 and 12/19/2024, the issue remains unresolved. ********* clearly stated during the call that it is GoDaddys responsibility to release the tenancy of my domain. However, GoDaddy has been incapable of providing a solution, instead deflecting responsibility to **********This lack of resolution has left my business unable to use essential communication services that I am paying for, effectively rendering the product I purchased useless.Attempts to Resolve the Problem:GoDaddy has made attempts to resolve the issue through customer support, but they have failed to provide a functional resolution. Their support team has repeatedly passed blame to *********, despite ********* clearly indicating that the issue lies within GoDaddys control. These actions demonstrate a lack of accountability and technical ************* of today, 12/19/2024, the issue remains unresolved. If this matter is not resolved, I will pursue further action, including reporting this issue to *****, consumer protection agencies, and seeking legal remedies.Business Response
Date: 12/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 12, 2024, our customer contacted our Care team to initiate a transfer of their email service to another provider. That same day, our customer was sent an email outlining the process, referred to as a CSP migration.
We would encourage our customer to refer to the email they were sent or review the following article:
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RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customers CSP migration is on track and waiting for them to take action. If they have any questions, they can contact ********* for assistance.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddy
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