Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,604 total complaints in the last 3 years.
674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an event on Feb 23 and 24 2025. Godaddy sales people were very persistent. I went ahead and purchased their pos system that I used for the event. Time to deposit our funds they started asking for my bank statements, my past trascations, copies of a years worth of business transactins, and my contract with the city to perform the event. They asked for pictures of the event, photos and videos of us using POS, which I find ridiculous but I still sent all that. We were not told in the beginning that we had to video the use of the **** They have refused to release our funds into our account. They have held our money hostage for the past 6 days and continue to demand more and more information that are irrelevant to them taking their service fees and releasing our funds. People are waiting to be paid. I have sent the requested bank statement, that too is not enough for them. Then they threaten me if I do not produce all this information, they will release our hard earned money to our customers says one of the **** I communicated with.
Business Response
Date: 03/07/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.?

GoDaddy takes customer security and our commitment to preventing fraud seriously. Information had been requested from our customer to verify their GDP account, and their deposits were on hold until the review was complete.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

Once our customer had provided the requested documents, our verification team completed the review and our customers deposits were released.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 03/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

The funds have been released and i appreciate the safety steps taken by godaddy....However there are questions asked that are non finacial questions not relevant to releasing the funds such as needing a contract for my event, pictures showing me using the pos system etc,
I thank you for releasing our funds.

Regards,

African ****************** Network
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refusing to allow me to close my accounts without massive complicated things to do
Business Response
Date: 03/06/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************

On February 27, 2023, our customer purchased a domain name registration with ********************** services for a one-year term via online transaction. ********************** is an add-on service that prevents unauthorized domain actions, such as transferring away, changing nameservers and editing domain contact info. Additional information describing the service our customer purchased may be viewed in the Help article at ****************************************************************************;

On February 28, 2024, and 2025, per our customer's account preferences, ********************** automatically renewed the domain name in good faith to honor agreements with our customer.

Domain names with ********************** cannot be canceled or transferred until the protection is downgraded or removed. The steps to downgrade or cancel the service may be viewed at: *************************************************************************************;

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer, the protection service they added to their domain registration is functioning as intended. Once our customer has removed the protection using the instructions referenced above, they may cancel their domain name. They may then close their GoDaddy account via the instructions at:
*******************************************************************;

Thank you again for the opportunity to address the concerns presented.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 24, 2025, I registered two domains through GoDaddy:********* (Order Number: **********)************ (registered at the same time)I paid the required fee for both domains, and GoDaddy confirmed both registrations, added them to my account, and displayed them as active.However, despite registering both domains at the same time, GoDaddy handled them very differently:************ was immediately available and ******************** was blocked from use, and I was repeatedly misled by GoDaddy support.I contacted GoDaddys support team on February 24 and 25, as ********* was inaccessible. They assured me that I only needed to wait ***** hours for activation. I trusted GoDaddys process and waited.On February 27, 2025, GoDaddy unilaterally refunded my payment for ********* and took control of the domain for themselves, preventing me from reclaiming or using it. This cancellation happened right after ********* was found to have significant organic traffic and visitor interest.Why This Is a Serious Issue Deceptive Business Practices GoDaddy accepted my payment, confirmed my registration, and then revoked my ownership without cause.Bad Faith ******* GoDaddy misled me into believing the domain was processing, only to take it for themselves later.Potential Domain Front-Running If GoDaddy monitored my registration, identified its value, and took the domain for themselves, this is an abuse of their position as a ******************* Harm The domain was crucial to my business, and GoDaddys interference has caused significant losses due to lost opportunities.
Business Response
Date: 03/04/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On February 24, 2025, our customer attempted to register the domain name in question.

Domains are sold on a first-come, first-served basis.?GoDaddy does not and has never participated in the domain name "Front-Running," which is the practice of registering domain names after a registration search is done to profit from the domain.

GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is unavailable for registration, we will show the Domain Name as available to purchase as a new registration. In rare instances, false positives occur where a domain that is, in fact, already registered shows as available for a new purchase registration.

On February 27, 2025, our customer was fully refunded as another party already registered the domain.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers' frustration, we respectfully decline their requests.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:02/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is using price gouging practices and holding my account hostage. They take money from my account automatically what ever they choose. I've been their customer for over 15 years. It has gotten out of hand in the past 4 years and I cannot just sit here and pay them every month any longer. I am being taken advantage of and want to make an official complaint. It is a shame what I thought was a great company to do business with is no longer a good business and appears a desperate attempt to keep up the profits with unrealistic price hikes and charges to customers. Why should they get away with it? This company deserves to lose business, their reputation and fined.
Business Response
Date: 03/04/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On April 27, 2010, our customer purchased a Deluxe Web Hosting plan which has been renewed monthly through February 27, 2025.

Throughout our customers' hosting tenure, ********************** has implemented gradual upgrades and price increases for our hosting platforms. We make a great effort to provide ample notice regarding these changes. Customers opting for month-to-month billing are subject to price increases with very little notice. Customers who wish to lock in pricing on their products are encouraged to take advantage of annual billing.

On October 8, 2024, GoDaddy sent an email notification to our customer informing them their hosting plan was utilizing an outdated version of PHP. They were advised that unless they upgraded to a newer version of PHP on their hosting plan, an additional fee would be added to their monthly renewal. This fee was assessed on November 27, 2024, through their most recent renewal on February 27, 2025. They later contacted our Care Team and were correctly informed of the reason they were being charged the additional fee.

More information about this addon can be found at the following link:

******************************************************************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We understand our customers frustration regarding the added fee and encourage them to review their website compatibility with supported PHP versions to remove the need for the Extended Support add-on. They are welcome to contact our 24/7 ************* team for assistance in updating their hosting settings.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy is charging a creazy redemption fee for my domain name ********************* They are charging a $80 fee for reinstatement. Here is ***** policies. According to ***** policies, a domain name can be reinstated within a 30-day *********************** (***) after its expiration, meaning you can pay a reinstatement fee to recover your domain name within this timeframe. Key points about the ***** reinstatement fee:Timeframe: The 30-day *** starts immediately after a domain name is deleted. Fee: The exact fee for reinstatement varies depending on your registrar, but it will typically be higher than a standard renewal fee. Action required: If you want to reinstate your domain, you need to contact your registrar during the *** to initiate the process.
Business Response
Date: 02/28/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customers domain was due for renewal on February 8, 2025. Prior to the expiration date, our customer was sent multiple renewal notices to the email address on file within their account. After the domain expired, they were sent several additional notices advising that a redemption fee may apply if they failed to take timely action.

As our customer shared, the redemption fee pricing is determined by each registrar, and GoDaddy charges $80. This fee helps offset the cost incurred by GoDaddy to recover the domain on our customers behalf.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our records indicate that our customer has successfully transferred their domain to another provider as of February 27, 2025.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Customer Answer
Date: 02/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********
Initial Complaint
Date:02/26/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a domain on 08/23/2019 (Reciept No. **********) for my personal family use. A few years ago, we lost the need for this domain and had been attempting to delete it. For some reason the 2nd Factor Authentication attached to the Ultimate Domain Protection package we purchased was sending the 2SV code to an email address that was no longer associated with the account and although I had updated the primary account, with the most updated information the domain itself was attempting to send it to an old email address. I contacted customer support between ******** and 2 years ago about this and was directed to the "Advanced Technical Support" team for assistance. I was required to provide proof of identity and proof of residence to prove that I was who I was. After about 3 weeks of going back and forth I was instructed to update my account with a SMS 2nd Factor Authentication Method and wait ***** hours before attempting again, which I did. This did not solve the problem. I notifed the advanced support team, but they did nothing. I was continued to be billed for this domain despite not using it anymore. Once again on I tried this again and spoke to an agent who advised the same thing. I eventually got to the Supervisr "Toz" related to this who advised me the same thing. He was completely unhelpful and advised the same thing and surprise! It did not work. This is absolutely redicoulus. All I'm trying to do is delete my domain and yet they can't help me, probably because they would loose money.
Business Response
Date: 02/28/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On February 26, 2025, our customer contacted **********************'s Customer Team to request assistance removing Full Domain Protection (DOP) from their domain name. DOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names with this service cannot be canceled or transferred until the protection is downgraded. The steps to downgrade Full Domain Privacy and Protection may be viewed at: **********************************************************************

Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On February 27, 2025, our customer contacted our Care Team and successfully removed DOP from their domain name. As they subsequently canceled the domain, we consider this matter resolved.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO GoDaddy

Customer Answer
Date: 02/28/2025
I have been attempting to delete this domain in excess of a year. I further request a refund or account credit for 1 year of domain management and protection
Business Response
Date: 03/04/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response and thank our customer for their candid feedback regarding our service levels.

On November 3, 2024, GoDaddy automatically renewed the domain in question per their account settings. Before that renewal, we sent renewal notices informing them that the expiring domain would be renewed based on their account settings unless action was taken, as account management is a customers responsibility.

From February 26 to 27, 2025, they worked with our ************* Team to cancel the domain question. Consequently, we respectfully decline their request for a refund of the most recent renewal of the domain and Domain Ownership Protection, per GoDaddys Refund Policy, which can be found at this link: *****************************************************************

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO GoDaddy
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/18/2025 I attempted to purchase a 1X .Com Domain Registration $11.99, 1x Full Domain Protection $11.99 and a 1X ********* 365 Email Plus with Security $71.88 from Go Daddy BUT the $71.88 was to be payed on the first bill. Five hours after TRYING TO SET UP THE DOMAIN I gave up and CANCELED everything,with AI informing me that it will take a few days to process, I WAS OK WITH THAT and never attempted to get back onto the sight because I had CANCELED everything. Around the 02/15/2025 I received a bill from Klarna to who I had agreed to pay $17.53 every mth over time for the services. The first bill was $96.04 to be payed on the 02/18/25 to which I did not make the payment BUT INSTEAD called Go Daddy, and after speaking to the representative I was assured that the situation will be resolved and AGAIN it will take a few days for the cancellation to be registered and they will also reach out to ******. On the 02/21/2025 I was informed by Klarna that I will be charge a late fee and my new total will be $109.64 because they were unable to process the payment. On 02/24/25 I proceeded to reach out to ****** about the situation via chat text and I was informed that I need to get documentation of the cancellation. l proceeded to call GoDaddy with my concerns. The first call was at 8.29pm I was put on hole for 21 mins and eventually disconnected. Second call was at 9.51 pm I ask to speak to a supervisor and was put on hole for 1hr 23 mins then disconnected. The third was at ***** pm and was put on hold. At *****pm this is where I recorded the conversation letting them know that I was recording and I just ask about the status of my account and I thank them and hang up that lasted 6 min. After getting the runaround for so long and they not wanting to cancel the subscription and late fees and NOT PAYING for a subscription that I NEVER EVER USED I am coming to BBB FOR HELP I am working so very hard to keep a good credit score PLEASE HELP
Business Response
Date: 02/25/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On January 18, 2025, our customer purchased a domain name and an email plan for a one-year term through an online transaction without the assistance of GoDaddy.

On January 19, 2025, they contacted our ************* team via chat to discuss building a website. During the conversation, they decided not to proceed and requested to cancel their services. Our Care Team provided instructions on how to cancel the products in question.

On February 11, 2025, our customer reached out to our Care Team to inquire about a refund. They were correctly informed that the products remained active in their GoDaddy account and had not been canceled. Additionally, they were advised that, at this time, the products fell outside of GoDaddys refund policy, which can be reviewed at *****************************************************************.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We regret to hear of their experience with our Care Team and will ensure their interactions are reviewed by our Care Managers to identify opportunities for improvement.

As a goodwill gesture, we are willing to provide a refund for the transaction in question. However, the products must first be deleted from their account. Instructions for deleting products can be found at *****************************************************************************************************; If they require assistance with the cancelation process, they may reach out to our Care Team 24/7 at ************.

Once the products have been deleted, our customer may email us at *********************************************** or respond to this complaint to request their refund.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 03/05/2025
GoDabby I have tried repeatedly to cancel my account with your representatives to no avail. I will like you to give me instructions on how to delete the account at my end if thats the only way and I will like that info ASAP as i will like to put this issue behind me. Thank you
Business Response
Date: 03/05/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
As a goodwill gesture, we are willing to provide a refund for the transaction in question. However, the products must first be deleted from their account. Instructions for deleting products can be found at *****************************************************************************************************; If they require assistance with the cancelation process, they may reach out to our Care Team 24/7 at ************.
Once the products have been deleted, our customer may email us at *********************************************** or respond to this complaint to request their refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 03/20/2025
good day 1 am informing you that I have not received ANY refund from GoDaddy as yet although I have cancelled the account

Business Response
Date: 03/21/2025
Thank you for the opportunity to address our customers additional concerns.

Our customer has been refunded, and a receipt was sent to the email on file. Please allow 3-5 business days for the refund to reflect at their financial institution.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:02/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around February 5, I contacted GoDaddy to let them know I was having an issue with my email service and hadnt received an email since 1/18/2025. The Indian customer service *** was extremely rude and said that my domain had been sold to another customer. I was shocked because I never received any notifications saying that my service was coming to an end. This email service has been active since 2011, so ******** customers dont even get notified of when the service is expiring. Go Daddy continued to charge for email service even though no new emails were arriving. I called today to get access to my old emails, willing to pay the monthly charge - Go Daddy wants $122 just to view my old emails - they should be wearing ski masks and are obviously hard up for money. I will be sure to let my community of business owners know how they treat their long-time customers.
Business Response
Date: 02/26/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On January 13, 2017, our customer registered a domain name for a one-year term.

On January 14, 2025, per their account preferences, we did not automatically renew the domain in good faith to honor agreements with them. Email notices were sent before and after expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management and renewal of domains is solely a customer responsibility.

On February 9, 2025, they contacted our *********** to inquire why their email was not working. Our staff correctly advised that the domain expired and there would be a redemption fee to recover it. At this time, they chose not to renew the domain due to the redemption fee and requested to cancel their email plan.

After expiration, GoDaddy provides a 42-day ***** period to renew or redeem the domain. The domain is still eligible for redemption.

What happens when my domain expires: ************************************************************************************;

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We recommend they immediately redeem their domain name or risk losing it.

Renew My Expired Domain: *********************************************************************

Additionally, if they need assistance redeeming their domain or restoring their email plan, they can contact our *********** 24/7: *********************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called regarding not being able to get into my email because of it looping and asking me to download and app. I was not able to download the app and was blocked from my account. I called to get support with getting out of that problem and was simply told to go to my godaddy account and remove the security settings. He never tried to help me fix the issue he simply said to disable the security. He then tried to upsell me with advanced security because he said that my account is now in jeopardy of being hacked so he wanted me to spend money for ************* addition to that I was charged more than $800 for my website that was set up for auto payment which I did not know. I asked to cancel and was told since more than 5 days passed they can't refund me. I asked why wasn't I given an alert before the charge and they said I should have received it.
Business Response
Date: 03/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 7, 2022, our customer purchase *********************** Websites+Marketing (W+M) Standard product for a three-year term via telephone transaction. W+M is a proprietary, do-it-yourself, template based product to construct a website.
On February 7, 2025, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration, on January 28, 2025, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On February 22, 2025, and February 24, 2025, our customer was in contact with our *********** to address concerns with logging into their email account. During these interactions, our staff properly informed them they would need to disable Microsofts default security setting to remove Multifactor Authentication. Additionally, our Staff properly informed our customer the transaction for their W+M renewal was outside of Godaddys Refund Policy, which we have included here: *******************************************************************************************************

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we understand and empathize with our customers frustration, they have been properly informed the transaction in question is outside of GoDaddys refund policy. We respectfully decline their request for a refund.
We encourage our customer to review their account settings to prevent any unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund and *** submitted 5 requests. Its the worst customers service. Its *****.
Business Response
Date: 02/25/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On January 30, 2023, our customer registered a domain for a two-year term.

On February 1, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before renewal, we emailed notices informing them that items would renew according to account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Account management is a customer responsibility.

On February 10, 2025, they contacted our *********** and were correctly advised, per GoDaddy's Refund Policy, that the transaction was beyond refund eligibility. However, they were informed they could submit an Out of Policy Refund Request (OOPR).

That same day, their financial institution initiated a chargeback for the transaction.

On February 22, 2025, they submitted a second OOPR.

Due to the chargeback, their OOPRs were denied on February 24, 2025.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While our customer's request is outside our refund policy, we empathize with them, and as a one-time courtesy, we provided a refund for the domain. In the future, all refunds must be within our refund policy: ***************************************************/refund-policy. Please allow 7-10 business days for this to reflect with their financial institution.

If they no longer need the domain, we encourage them to delete it from their account.

Delete Products: ****************************************************************************************************;

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy

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