Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,604 total complaints in the last 3 years.
674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 3-11-24 I spoke with ***** at Godaddy and told him I'd need to cancel my plan because of the price increase and sign up with Blue Host. He told me it would be best, so I wouldn't lose my website content, to pay for another year and Godaddy would refund me after my website was transferred to *********. He said I would also need to pay for my domain name and charged $22.17 to my **** card. ( I paid Blue Host $40.00 for 2 years)Date of Transaction: 3-11-24 I spoke with *** at Godaddy because Blue Host was having some issues migrating my website. She spoke with her supervisor and I was granted a 15-day extension. Date of Transaction: 3-15-24 My **** card was charged $442.67! I called Godaddy and was told I would receive my refund within 7-10 business days. (this is within the 30-day time limit to apply for a refund according to Godaddy!)Date of Transaction: 3-29-24 @ 7:04 pm I was officially migrated to Blue Host!Dates of Transaction: 3-12-24, 3-30-24, and 3-31-24 I spoke with the **** at Godaddy and told them I didn't want to renew my plan and wanted a refund. Date of Transaction: 4-8-24 I spoke with ***** and asked about my refund, He sent me the *** code BJ *22/6!+@V74268 which I sent to ****** at *********. ***** said I would receive my refund within 5-7 business days. Date of Transaction: 6-23-24 I got an email from Godaddy saying "Thanks for your order" Number **********. I hadn't bought ************* of Transaction: 6-24-24 Spoke with *****. He said it was more than 30 days since I applied for my refund and I'd have to fill out a form. I told him it hadn't been 30 days since I applied for a refund. He said I'd have to fill it out. I did and was *********** of Transaction: 12-6-24 I was told I had to fill out the form again because it was more than 30 days since I had applied for a refund. I did and was denied. (I am 80 and have heart problems and Godaddy has not tried to solve this problem and give me a refund!)
Business Response
Date: 02/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 15, 2024, our customers Ultimate Managed WordPress and Standard Website Security automatically renewed for one year per their account settings.
Between March 30, 2024, and April 10, 2024, our customer spoke with our Care support team six times regarding the transfer of their domain and website to a different registrar and host. Once the website and domain were successfully transferred to a different registrar and host, our customer did not contact our Care support until June 24, 2024, regarding a refund. At that time, it was outside of our refund policy and denied.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and have provided them with a one-time courtesy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 02/28/2025
In 2024 I had CONTACTED GODADDY 4 TIMES BEFORE THE 30 DAYS HAD PASSED. I WAS TOLD I WOULD RECEIVE A REFUND WITHIN 5 TO 7 BUSINESS DAYS WHICH I DIDNT RECEIVE.
MY CREDIT CARD WAS AGAIN CHARGED again today February 28! Godaddy still owes me $442.67!
Sincerely,
***** *****
Business Response
Date: 03/03/2025
Thank you for the opportunity to address our customers additional concerns.

On February 28, 2025, a refund was processed for our customer in the amount of $442.67. There have been no additional charges on their account.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Customer Answer
Date: 03/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *****
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 15, 2025, I purchased a website from GoDaddy for $191.75. Before buying the website, I spoke with several GoDaddy representatives, who assured me this product fit my needs. After working with GoDaddy representatives for several days, I realized I needed to purchase a WordPress site from GoDaddy. So, on January 25, 2025, I bought a WordPress solution from GoDaddy. The representative told me I could get a refund for my initial purchase. On February 1, 2025, I submitted a request with GoDaddy for a refund. The email I received stated that I would receive a response from them in 7-10 business days. I called GoDaddy twice after the 7-10 expired and was told that I would receive a response from them soon. To date, I haven't gotten a response from GoDaddy.I want a refund of $191.75 promptly, as promised. It is unfair to me that I have to continually reach out to them for my refund as they recommended the wrong solution.
Business Response
Date: 02/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 15, 2025, our customer purchased our Websites+Marketing (W+M) Premium product for a one-year term via online transaction. W+M is a proprietary, do-it-yourself, template based product to construct a website.
Between January 15, 2025, and January 25, 2025, our staff attempted to work our customer to the best of their ability to satisfy their website needs; however, it was determined that W+M would not be a good fit for their business. On January 25, 2025, our staff assisted our customer with purchasing our Managed WordPress Basic plan for a one-year term.
On February 1, 2025, our customer submitted a refund request for their initial purchase of W+M. As with all service providers, GoDaddy experienced a larger volume of requests impacting response times.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has successfully connected with our customer. We have provided the requested refund and ask that our customer please allow 5-7 days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Go daddy payments processed a $6,300.00 credit card payment for my business including a $176.70 processing fee, only to cancel my payment account, refund my customer and still charge me the processing fee even though they did not process the payment. They then debited my account for the processing fee. This is fraud. I will be filing a legal complaint and seeking out others they have done this to. Its likely in the thousands of small businesses at this point. You dont get to take money from my customer and then return it but keep $$ from me without fulfilling the processing service. They also have sensitive financial information on my business throughout the application process. This is absolutely criminal behavior as it constitutes fraud
Business Response
Date: 02/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 12, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on February 19, 2025. Additional documentation was required by our Verification Team before our customer could receive their payout.
Later that same day, our Verification Team determined that due to certain risk factors, GoDaddy Payments would no longer be able to service our customers account and notified our customer. Our customer accepted the termination option and the standard processing fees were applied.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
While we empathize with our customers frustration, the fees in question were assessed as a part of processing the refund our customer requested. These fees were agreed to when our customer signed up to use ********************** Payments.
***************************************************/commerce-services-agreement
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/19/2025, I received an email from Godaddy stating "a product has been removed from your account". Following a number of financial hardships related to everything from vehicle ***airs to an elderly parent with cognitive decline, I have been unable to renew my website registration dating back to December, 2024. While I'm still dealing with several financial hardships, I decided to go ahead & just get this website renewal process out of the way. As I attempted to navigate back to the Godaddy website to pay this $100+ dollar fee for renewal, I signed in only to see that I no longer had any products registered at this point. Shortly after coming to this realization, I called in & was jerked around by a phone *** (presumably overseas [based on the accent]) by the name of "****". When I say "jerked around", I mean it in every sense of the word as **** put me on several extended holds, over the course of 45+ minutes. At one point in the call (following a very long hold), **** returned to the line asking what length of time I wanted to purchase for the renewal of my domain/website. After advising that I wanted a 1 year renewal, she then went on to state that I would simply need to pay a "redemption" fee of $100 in addition to a 1 year "renewal" fee of $22.17 ($122.17 total), after which point my website would be back up & running. I paid this dollar amount, only for **** to place me on more than one additional hold shortly after, returning to indicate that all of my "files" have been deleted. Shortly after, she placed me on yet ANOTHER extended hold stating that she was getting my website restored, only to return to the line & state that I would need to pay an additional "discounted" fee of $149 for this to happen. So in other words, all the time I was sitting on hold thinking I would soon have my website back up & running, I was ultimately scammed into paying a large dollar amount for restoration of my website only to be told that the amount paid would NOT restore it.
Business Response
Date: 02/27/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December *******, our customer purchased a domain name for a one-year term via online transaction with no help from our ********************* This domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domain. Our customer activated the hosting credit associated with the domain on December 4, 2014.
Per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer; however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we must decline our customers request to waive the restore and product fee. The reason we charge a recovery attempt fee is not a punitive reason; rather, our administrators must perform data recovery work to see if the deleted content can be restored.
GoDaddy attempted to proactively notify our customer of their domain renewal, and provided 10 days of service to our customer at no cost following expiration. GoDaddy provide an additional sixty days of service in suspended status prior to cancelation due to nonpayment. In total,GoDaddy provided seventy days of service without payment prior to cancelation.Our customer did not take action, and their service was canceled on February 19, 2025, due to non-payment. Account management is a customer responsibility.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 02/27/2025
It sounds like ******** is missing the point & maybe I need to just go to the news station so they can share my experience with others & help them avoid going through a similar experience. As stated (in Plain English), when I called in, I specifically stated that I wanted to reactivate my WEBSITE. The (presumably incompetent) representative (that YOU hired to answer my call) placed me on hold several times over the course of 45 minutes & came back to the line assuring me that what I paid would be reactivating my WEBSITE, only for her to backtrack & stay that the amount I paid would, in fact, NOT reactivate it & I would instead need to pay an additional $145 on top of that (which, as ridicuous as it sounds, would be a "discounted" amount). I wanted to give Godaddy an opportunity to correct this & avoid coming off as total scam artists, but clearly this isn't something they are willing to do. It is YOUR responsiobility to hire competent employees who are giving accurate information on behalf of YOUR company, regarldess of what you claim I "agreed" to whenever I signed up for service YEARS ago. Surely you're smart enough to know that your calls are recorded & you should be able to pull said call in order to realize that I was "bait & switched" into paying an amount that did not accomplish what I was told it would accomplish. How hard is it to do this, since you guys are supposedly so smart? I'll do what is necessary to get this back up since you all like to take advantage of people by holding their websites "hostage", I'll transfer it over to another company going forward & I will be taking this experience to the news station & attorney general in hope of preventing you all from scamming anyone else the same way you scammed me. You & your company are pathetic.
Business Response
Date: 03/03/2025
Thank you for the opportunity to address our customers additional concerns.

While we empathize with our customers frustration, we stand by our original response. We are unable to waive the restore and product fee of the website and hosting.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel and get a refund for order # **********, but Godaddy says that I did not request to cancel my renewal subscription for email hosting with them. I chatted with their support and let them know that I was moving to another email provider as their prices have gotten too high for our small side business. I did not realize until after my card was charged that the emails were renewed. When I tried to contact support they said that I was outside of the return policy and to request for a special exception, to which I never got a reply (attached screenshots).I have also had 4 periods within the last year where I was not able to access my email for 3 side businesses because of a "Defederated account issue" where I had to call in multiple times, chat multiple times, over the period of weeks at a time to re-gain access to my emails. We lost several new potential customers due to these ongoing issues. I attached the most recent incident in September 19 2024. Several days later they were able to get the issue resolved, that was the fourth incident. The other 3 were via phone calls and their online chat, which I did not get a record of to add as proof.I have already tried disputing this with my credit card company, and they re-instated the transacation because of Godaddy's policy being that I am outside of the return policy. I would even be fine with a prorated amount if they want to bill for 1 month. They are not responsive at all and have not been helpful in getting this issue resolved.All I'm asking here is to get my refund for $575.28 for Order Number: ********** - As you can see in the attached screenshots I do not have any subscription products listed, I have not used the products since before it was renewed. We are a small side business and losing this money is going to hurt us severly.
Business Response
Date: 02/21/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On January 5, 2020, our customer purchased two ********* ********** Email plans for a two-year term via online transaction.

On January 4, 2022, they manually renewed the two M365 plans for three years.

Per their account preferences on January 5, 2025, we automatically renewed the M365 in good faith to honor agreements with them. Before each renewal, emails were sent informing them that expiring items would renew per their account settings unless action was taken. Account management is a customer responsibility.

On January 14, 2025, they contacted our *********** to request a refund, and were correctly informed the renewal was no longer refund-eligible per our Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy

On January 16, 2025, they submitted an Out of Policy Refund Request (OOPR).

On February 10, 2025, their financial institution initiated a chargeback for this transaction. The chargeback withdrew payments to GoDaddy. Chargebacks can take up to 95 days to resolve.

On February 16, 2025, they manually deleted all products from their account.

Due to the pending chargeback, their OOPR was denied on February 19, 2025.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

They should consult their financial institution for help if they did not initiate the chargeback. If they reverse the chargeback with their financial institution, they may contact us at *********************************************** to reactivate their products. However, they are not eligible for a refund per our Refund Policy.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used GoDaddy for the creation of my website for my short term rental business. I made it clear that the most important feature was that my website's calendar had the ability to synchronize with the calendars of the other platforms, Air BnB, VRBO and ***********. I was told that it would. After about 2-3 months the website was completed and I immediately noticed that it did not have such a feature. When I called in I spoke with a different salesperson who explained that the product I purchased did not have such a feature and he told me I needed to purchase a different, much more expensive product. I purchased the product and spent approximately another 6 months waiting for it to be completed. It was supposed to be less than 2. After the website was completed, it was again clear that it did not have the synchronization feature. There were also other problems like pictures, videos and products that are not on the website. I have now been waiting 3-4 months for them to actually do something. When I called in October of 2024 to complain about all of these issues, they accepted that I have had a horrible experience and offered me complimentary use for 1 month of this website marketing tool that would help resolve these issues. I placed a ticket with that team immediately and as far as I can tell none of the issues were resolved. Today when I called in I just learned that this marketing tool offered to me as compensation, actually couldn't do any of the things I asked for. At this point I have had enough and I suspect this company is some sort of scam, or at the very least engaging in fraudulent business practices. I feel completely conned by this company and I feel that I was deceived into buying a product that i cannot use.
Business Response
Date: 02/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 11, 2024, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys Website *************** team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce product as the hosting of the site. Customers must submit information, including images and text for the website, to our Website *************** (***) team before the site can be built.
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers concerns and empathize with them.
On February 18, 2025, a member of our *** team was successful in connecting with our customer and addressed their build experience.?During this interaction alternative solutions were discussed, and our customer received an extension to their hosting as well as ****************** as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am 100% against that. Further While they have blocked me out of the site by forcing to me authenticate on a phone I don't maintain, they are renewing domain orders that I cannot manage or decline. I want Godaddy to immediate stop using my non working cell phone as authentication and use email only authentication. I also want the option to decline any renewals or upgrades or changes that occured while I have been blocked out.
Business Response
Date: 02/21/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

If a GoDaddy customer has not accessed their account within a time frame of 90 days, they will be required to validate their account with a one-time password (OTP), which will be sent to the phone number associated with their account via SMS.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our records indicate that our customer has not contacted **************************/7 ************* team for assistance with accessing their account. If they need to change the phone number associated with their GoDaddy account, we encourage our customer to start the process by going to the webpage at *********************** and completing the Account Access form.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 02/24/2025
At the time Go daddy asked for duo authentication they also said that you can cancel this at any time. In fact they are still publishing that you can cancel this phone authentication at any time. So it would be dsihonest to say on one hand we require you to maintain a " cell phone number ' phone number and on the onther hand say you can cancel this at any time. I have a limited budget and maintaining a cell phone to appease Godaddy's Geoplocation interests was not in the budget. It would also be false advertising and publishing if they say you can cancel phone authentication and use email email authentication if that is not true. Additionally they wont authenticate through a land line but a cell phone only. My budget does not afford keeping a cell phone for Godaddy.

Godaddy can email me authentication just like they email me ******** and receipts . The link below shows that Godaddy is not being forth coming about what they advertise and what they actually do.
www.godaddy.com/en-in/help/cancel-2-step-verification-7628

Cancel 2-step verification | ******************** ********************** Help IN
Go to our Regain Access To My Account form.; Select ****** Verification Access.; Enter your Customer Number, then select Next.; Enter your First Name, Last Name, Email Address and Phone Number, then select Next.. The email address must match the email in your account. If you don't have access to the email address, submit a request through the Email Access section of the form instead.
The bottom line is that I want to use email as authentication and not pay for a cell phone for Godaddy to authenticate to. And as they said in the publishing I should be able to cancel this at anytime.

Business Response
Date: 02/28/2025
Thank you for the opportunity to address our customer's additional concerns

While we understand and empathize with our customers frustration, we stand by our previous response. GoDaddy takes account security very seriously. Our records indicate our customer has not accessed their ********************** account for more than 90 days. As such, they will be required to validate their account with a one-time password (OTP) via SMS, which will be sent to the phone number associated with their account.

If our customer needs to change the phone number associated with their GoDaddy account, we encourage them to visit the webpage at *********************** and completing the Account Access form.

Thank you again for the opportunity to address the concerns presented.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 03/06/2025
It does not resolve the isssue. It doesnt address the issue. This is totally dishonest inaction and false advertising. Below are Godaddy's own List which they publish online saying that you can opt out, cancel or disable the service/feature. I find the response unprofessional and lacking any customer service. They have not addressed the problem, which is I am requesting to opt out of the 2 step verification as they post online.

1) Cancel 2-step verification | ******************** **********************
www.godaddy.com/help/cancel-2-step-verification-7628
Go to our Regain Access To My Account form.; Select ****** Verification Access.; Enter your Customer Number, then select Next.; Enter your First Name, Last Name, Email Address and Phone Number, then select Next.. The email address must match the email in your account. If you don't have access to the email address, submit a request through the Email Access section of the form instead.

2) www.godaddy.com/help/enable-or-disable-multi-factor-authentication-mfa-32039
Sign in to the Per-user multifactor authentication page. Use your ********* 365 email address and password (your GoDaddy username and password won't work here). If you don't have access to your MFA authentication method, reset MFA first. To disable MFA for a specific user, next to their name, select the checkbox. You can select multiple users.
3)Cancel 2-step verification | ******************** ********************** AE
ae.godaddy.com/help/cancel-2-step-verification-7628
Go to our Regain Access To My Account form.; Select ****** Verification Access.; Enter your Customer Number, then select Next.; Enter your First Name, Last Name, Email Address and Phone Number, then select Next.. The email address must match the email in your account. If you don't have access to the email address, submit a request through the Email Access section of the form instead.
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Now Go Daddy has gone bad It is such a shame when Companies go Bad. It erodes the fabric of our society. We need honest business practices!!! They are getting short term gain but destroying our country!!! I ordered a domain name from Go Daddy and the ***** told me to get a website ending in .ai. They charged me $287. The ***** NEVER told me there was another step I needed to do to get my website up and running. So, 6 days later I looked for my Website. It was none operational. So I called them, again, they sent phony emails that had forms I was supposed to fill out. So I called them to get the form and told the ***** that it was ***************** and I told them since my conversation with the first ***** I wanted it to ****** The ***** told me that theres no refund ***** websites!!!!! And I asked to speak with the manager and he hung up. Which I dont blame him because I was Very angry and expressing that .it is so deeply disturbing because That ***** knew exactly what she was doing. She convinced me to do .ai when I didnt even really want to. And then didnt tell me the next step I had to take. When I called, they gave me the runaround. So I called him back and they informed me they dont give refunds ****** ( sorry to repeat myself) . Please stop this company!!!! I am outraged by companies like thiswhen big important business treat their customers like trash. lEverything they did was intentional they knew exactly what they were doing! I pray that Honest upright businesses will stand firm and not join those like this who are going bad. Ultimately, theyre only hurting themselves and The rest of us in this country. Were supposed to think more highly of others than we do of ourselves. Were supposed to love our neighbors. Their kind of energy Is only gonna create more corruption. They should stand firm as a pillar of society. I am really working on my temper. But I lost it with the manager. I apologize. Im deeply passionate about our country.
Business Response
Date: 02/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 4, 2025, our customer contacted our Care support team and purchased a domain name for two years.
On February 10, 2025, our customer contacted our Care support team and requested a refund for the domain name. At this time, our Care team informed them that .AI domain names are non-refundable per our refund policy, which can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and have provided them a one-time courtesy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a domain and should have had access to the free website builder they offer everyone. This is the one they say you can use a trial of with the advanced features for a week, but that you can keep using just the free part forever. I never had access after signing up. 3 days after signing up I finally sat down and figured out this is what was going on. I chatted for almost an hour and a half and the agent: 1. Signed me up with another website with a ridiculous URL because they couldn't figure out how to get me the free website builder. Keep in mind this is when I requested this be escalated via email to tech, and they did this without my knowledge or permission. Then, they said their supervisor said I had signed up for **** and didn't have access to the free website builder, I explained to them how the free website builder is available to everyone and I didn't actually sign up for Airo, the paid AI program. It was available if I wanted it, but should have had the free builder. Then, they tried to tell me my trial had ended. I said - what trial? The free website builder is forever, it's the paid features that are a 7 day trial AND that I had only signed up 3 days prior. Then, they refused to escalate via email every time for half an hour I said I needed to get off chat, and kept just telling me to be patient while they had someone looking at it during chat. Totally didn't understand or empathize with a customer's need to leave chat. So I finally had to leave chat and told them they needed to follow up via email. They have not. They have ignored my social media posts. I am now going to BBB as well as a lawyer about the fact they promised a product when I purchased my domain but never provided it and have refused to assist.I posted the above info on TrustPilot and GoDaddy *** contacted me but also hasn't assisted after I tried three times to get assistance from them. I want either access to the free site builder or a refund and access to transfer my domain.
Business Response
Date: 02/20/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On January 7, 2025, our customer purchased the domain in question for a one-year term in an online transaction.

Per *********************************************************** , GoDaddy offers several tiers of our Website Builder, which is a do-it-yourself platform our customers can use to create their own website. Our customers can start for free, and as long as they dont need any advanced features, the plan will remain free indefinitely.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer and appreciate their candid feedback regarding their experience. GoDaddy strives to offer the best service levels in the business.

The domain is currently within refund policy, but for a refund to be processed it would need to be cancelled. Our customer does have the option to transfer the domain to another provider, the process and steps for which can be referenced in the following support article.

Transfer my domain away from GoDaddy: **********************************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 02/20/2025
How exactly have you upheld your end when you NEVER provided ANY means for which I could build my website for free at all? You're scamming people by saying they have access to a free website builder when they in fact do not.
Business Response
Date: 02/26/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our original response.

Our customer has successfully published a Coming Soon website for their domain in question. As long as they dont need any advanced features the plan will remain free indefinitely.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:02/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy payments is holding my money received as deposit for a job im doing. Their customer service ***** and cannot provide any valuable information. The only communication is via email which does not connect to a live person. They are jeopardizing my business and will not release my funds to my account. This is an urgent matter and they are probably earning interest on my funds by holding them. Which we know is illegal.
Business Response
Date: 02/20/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer, had utilized ********************** Payments, our built-in payment gateway, allowing them to take secure debit and credit card payments through their website or in person.

On February 14, 2024, our customer was notified via email that ********************** could not continue providing merchant services for their business. GoDaddy provided the option to either refund all transactions that had not yet been paid out or place the funds on a 90-day reserve to cover any disputes or refunds on their merchant account, after which their funds would be paid out to their financial institution.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our customer elected to have the transactions in question refunded. Consequently, we consider this matter to be resolved.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO GoDaddy

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

GoDaddy.com LLC is BBB Accredited.