Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company email has been down for a week now and I have tried to be understanding but enough is enough I needed to transfer my domain **************** to hostgator I have got nothing but errors and switched around with your support and was told nothing they could do. I have to wait 24 hours how many 24 hours are in a week and I still am unable to transfer my domain I have lost business and customer reputation because of this. ********************** needs to take their customer needs more seriously. Currnetly I'm not looking for refunds I just want to get this fixed. I was also told I could not talk to a manager or supervisor because they could not do anything for me.

  

  Business Response

  Date: 12/23/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On December 18, 2024, our customer contacted our Care Team via chat to inquire about transferring their domain to another provider. During this interaction, they were correctly informed that completing the transfer process would require downgrading their domain protection.
  At the time of their domain purchase, the customer opted to add Full Domain Privacy and Protection, a premium add-on service. This service provides proxy contact details in a domains WHOIS information and safeguards the domain against cancellation, expiration, or unauthorized transfer. Domains with this service cannot be canceled or transferred until the protection level is downgraded. Detailed steps for downgrading Full Domain Privacy and Protection can be found here: ********************************************************************************
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  A member of our Care Team attempted to connect with the customer to assist them in downgrading their domain protection. Unfortunately, we were only able to leave messages during both attempts.
  We encourage the customer to try again to downgrade their domain protection by following the instructions provided at the link above.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  godaddy disables auto ssl to try and force people to buy a $100 security certificate that you buy elsewgere for $5 ? they modify cpanel to make auto ssl certificates not work

  

  Business Response

  Date: 12/24/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 18, 2024, our customer purchased an Economy cPanel Hosting plan for a one-year term via a phone transaction.
  
  While GoDaddy does have Auto SSL enabled on Deluxe and higher-tiered hosting plans, the plan our customer opted for has the service disabled. However, GoDaddy does offer a free Standard SSL Certificate for the first year for the hosting plan in question.
  
  Additionally, GoDaddy does not restrict the use of third-party SSL Certificates on our cPanel hosting platforms. However, as within the Stated Scope of Support GoDaddy offers, we do not assist with installing or troubleshooting third-party SSL Certificates. Our customer may wish to review our Statement of Support at the link provided below for clarification:
  
  ******************************************************************
  
  On December 20, 2024, our customer contacted our Care Staff multiple times regarding issues they were experiencing with their SSL Certificate. During these interactions, it was identified that the hosting plan they purchased was supposed to include a free SSL certificate for the first year. However, it was not added to the account at the time of purchase. As an effort toward resolution, a member of our ************************ team added a Standard SSL certificate to our customers account at no charge for one year.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns regarding this matter and can be reached via email at ***************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of Issue: 12/12/2024 Present Product/Service Involved: Domain and ********* 365 ****************** What the Business Committed to Provide Me:GoDaddy committed to providing domain registration services and proper management of my ********* 365 email tenancy. This includes ensuring that my domain is fully functional, transferable, and accessible for my business needs. I purchased these services with the expectation that they would function as advertised and that support would promptly resolve any technical issues.Nature of the Dispute:On 12/12/2024, I contacted GoDaddy to address an issue regarding my domain, which is still attached to their ********* 365 organization. This has crippled my business operations, as clients are unable to communicate with me via email, severely impacting my communications with clients and reputation.Despite numerous interactions with GoDaddy support, including a three-way call with ********* on 12/15/2024 and 12/19/2024, the issue remains unresolved. ********* clearly stated during the call that it is GoDaddys responsibility to release the tenancy of my domain. However, GoDaddy has been incapable of providing a solution, instead deflecting responsibility to **********This lack of resolution has left my business unable to use essential communication services that I am paying for, effectively rendering the product I purchased useless.Attempts to Resolve the Problem:GoDaddy has made attempts to resolve the issue through customer support, but they have failed to provide a functional resolution. Their support team has repeatedly passed blame to *********, despite ********* clearly indicating that the issue lies within GoDaddys control. These actions demonstrate a lack of accountability and technical ************* of today, 12/19/2024, the issue remains unresolved. If this matter is not resolved, I will pursue further action, including reporting this issue to *****, consumer protection agencies, and seeking legal remedies.

  

  Business Response

  Date: 12/22/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 12, 2024, our customer contacted our Care team to initiate a transfer of their email service to another provider.  That same day, our customer was sent an email outlining the process, referred to as a CSP migration. 
  
  We would encourage our customer to refer to the email they were sent or review the following article:
  
  **************************************************************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customers CSP migration is on track and waiting for them to take action.  If they have any questions, they can contact ********* for assistance. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a couple domains with GoDaddy for years. Credit card expired on file and they "auctioned" my domain off. Where this gets interesting is they auctioned it to their own company, Afternic. After 2 phone calls, I was told that the estimated value of the site was now $1154.00 and that for $119.00 I could hire one of their Domain Brokers. The level of duplicity here is shocking, even for corporate America. I have since viewed MANY complaints from folks who had the same experience. GoDaddy- you should be ashamed....

  

  Business Response

  Date: 12/23/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 6, 2024, the domain name in question expired.  Per our customer's account preferences, ********************** attempted to automatically renew the domain name in good faith to honor agreements with our customer. However, their financial institution declined payments.
  
  GoDaddy sent multiple email notifications to our customer, including November 11, November 14, and November 22, 2024, to inform them action was required to avoid cancellation.  ****************** is a customer responsibility. While ********************** sent notices to our customer via email following the domains expiration, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
  
  On December 18, 2024, the domain in question was cancelled from our customers account for non-payment.
  
  Our customer did not contact our Care team until December 18, 2024, after the product cancellation, and was properly informed that another party had acquired the domain.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain correctly followed the normal expiration life-cycle, as described in the GoDaddy Help article found at ******************************************************************************* and was ultimately canceled for non-payment.
  
  While we empathize with our customer, ********************** cannot return the domain name. Our customer may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/24/2024

  GoDaddy sold our domain to their own company. Then, as I said, attempted to charge me ****** to "broker" a deal to but it back. The "estimated" value I was told by the representative was $1500.00. There is no other business that would want *******************. It is obviously specific to our company name and location. This is clearly GoDaddy taking advantage of the expiration data and using a subsidiary to mask the blackmail of selling it back to the rightful "owner." We all get TONS of spam every day, I own the fact that GoDaddy sent the email. They could have also called, applied a ***** period or any number of other methods to communicate with a CURRENT customer. I have another domain registered with this duplicitous, desperate company. 

  

  Business Response

  Date: 12/30/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response.  Despite being sent multiple notifications to inform them that action was required to avoid cancellation of the domain name in question, the domain name was not renewed in a timely manner.  The domain name followed the expiration life-cycle as described in the Help article at ******************************************************************************* and another party has since acquired it. 
  
  GoDaddy is not the owner or registrant of the domain name and cannot return it to our customer. Our customer may wish to contact the current registrant directly using any publicly available information and discuss any options for re-acquiring the domain name.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ********************** for several years. With each passing year the quality of the service is plummeting and I have decided to remove my products from them as they expire. I have previously had problems trying to reclaim my products (domains) from them to transfer them out. One instance I was told that I had to pay for the domain and then it could be transferred. I did it because it was for one of my main businesses and I had to keep the website up and running. Today I tried to transfer the last domain in my account and was told that it could not be transferred because it had expired. I asked why is it still showing as "expired and is parked free, courtesy of Godaddy.com" and I am unable to transfer the domain? In my account, it shows that the domain is expired but renewable. I have printed this for my records as they may try to delete that information. I was told that I could purchase the domain and then transfer it (like before) and I told the representative that I refused to do that and they need to release my domain so that I can transfer it and set up my business website. It appears that GoDaddy is attempting to EXTORT money from customers. I'm not sure why I would pay them to renew a domain that I do wish to renew with them. I want to transfer it as it is eligible for that according to the new site that I wish to transfer it to. I am unable to get an authorization code from GoDaddy in order to do that. I was told that I had to wait up to ************************************************* transfer it to another company. And because I am unwilling to pay them, they are holding my domain hostage. This is beyond poor service and I could have never imagined GoDaddy going to such low business practices. I want my domain eligible for transfer immediately. I am making this complaint because this needs to be known about this company and I am hoping someone can make the transfer possible so that I can use it for my business as I have been.

  

  Business Response

  Date: 12/24/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On November 30, 2021, our customer purchased and registered their domain name with GoDaddy.
  On November 30, 2024, per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with our customer.
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and apologize for any inconvenience. Our customers domain is still available for transfer for up to approximately thirty days after expiration. Instructions on how to transfer a domain to another registrar can be found here: **********************************************************************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Go Daddy on 9/9/2024 for $3782.11 to build my website, to host it,and a premium store design.i am selling one song on my website. The main component is a digital download that they tried since day one the first 3 months of the contract to try to get it to work properly.i was throwing money( marketing money) it a website that was never going to bear fruit because they put a preview of the song on my website that sounded terrible.which meant I didn't have a chance to make a sale no one was going to buy that so g with the soundi g terrible. The first time I wanted my money back they co nvinced me that they would make it right. I Gave them a chance 3 more times to make it right.and since I I complained about a refund again and gave them enough chances to make it right they closed my account and are trying to force me to continue with them by not refunding my money. I signed a contract that they never fulfilled. They couldn't get my website to work properly. I gave them enough chances to make it right.i don't want to try again with these people. I want a refund.not only do they not want to refund my money, they destroyed my reputation with my fellow musicians from here to LA..I can't get that back but I can get my money back.

  

  Business Response

  Date: 12/18/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On September 9, 2024, our customer purchased *********************** **************************** (WDS) with hosting for a one-year term via a telephone call with our Care Team.   WDS enlists our team of website builders to build a website on our customers behalf.  Our *** team has worked with our customer since their original purchase and continues to do so.  
  On November 14, 2024, our customer contacted our *** team to request a refund. 
  On November 20, 2024, a member of our *** escalations team contacted our customer and advised them their purchase was not eligible for a refund per our refund policy found at ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we appreciate our customers' feedback about their interactions with our WDS Team, that team continues to work with them on a solution that meets their requirements.  Consequently, while we empathize with them regarding the time required to meet this goal, we respectfully decline their request for a refund.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/31/2025

  Thank you,for getting back to me. Like I said before I gave GO DADDY a website builder...$3250 to build a working website.i am selling 1 ******* order to sell that song I have to let the potential buyer  hear a sample of the song.for 5 going on 6 months since I signed a contract for a year's worth of sevices..and as of this writing they still have not built a working website.the last email I received from the web builders.said and I quote" we are unable to get the preview to my song to work on the website" end quote. But they refused to refund my investment.i am 5 months into this contract. At this point I no longer want to be in business with GO DADDY. The only thing that can rectify this situation is a full refund!!!

  

  Business Response

  Date: 02/03/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. 
  
  While we appreciate our customers' feedback about their interactions with our *** Team, that team continues to work with them on a solution that meets their requirements.  Consequently, while we empathize with them regarding the time required to meet this goal, we respectfully decline their request for a refund. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards,
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a $20 refund and close my account for over one month. Every time I attempt to reach out to GoDaddy, you cannot get anyone on the phone and chat is not available, except for text messaging. Every time I chat with someone, I go through the entire explanation, confirmed I followed all their requirements, and "the issue will be resolved in 24 hours." I let days go by and nothing happens. I then start the process over again.I have had it. It may be just $20, but it is more than that. It is deceptive business practices, a lack of customer support, and a lack of willingness to address the issue.

  

  Business Response

  Date: 12/18/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer contacted our Care Staff on October 27, November 26, and December 14, 2024, to seek assistance closing their GoDaddy account, but were not successful.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy strives to offer the best support in the industry, but sometimes we miss the ***** Our office has reviewed our customers interactions with our Care Staff and shared our findings with our management team to improve our service levels.

  We successfully connected with our customer and cashed out their remaining instore credit to the original payment method as a goodwill gesture. We have also confirmed that their GoDaddy account is now closed.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** (he refused to provide his last name even though I asked), who is a customer service manager at ********************** for a refund for the amount of $3,103.76 for UNETHICAL business practices. GoDaddy has mishandled my business website account they are supposed to be developing under my business website name "*******************". From the very beginning, they have mis-quoted the original price of $2,857.00 and charged me $3,035.04 and additional charges of $22.68 and $46.04 WITHOUT fully clarifying and explaining why they charged me the higher amount of $3,103.76 instead of the original website development costs of $2,857.00. Nevertheless, due to numerous *************** service deliveries such as excessive hold and wait time over the phone, their lack of clarity and transparency that off-shore staff who knows NOTHING about the details of my website, and so many inconsistencies of their service deliveries, I decided I was NOT comfortable dealing with GoDaddy's extreme incompetence and DISHONESTY about the way they handled my account so I requested a refund. **** who I spoke two days ago, on December 11, 2024 said he would issue a refund for the amount of $3.035.04 and **** promised that he would have his Arizona office expedite overnight delivery my refund check for the amount of $3,035.04. However, it is not December 13 and still I have NOT received my refund check that was supposed to be mailed to my business address at *************************************** with a signature required. ****** email about my check did NOT include any tracking information, it just simply said "Your Check has been mailed BILL-7443, thank you Billing Team" - this is an EXTREMELY UNSATISFACTORY email reply from GoDaddy, and because this sensitive delivery requires my signature, I cannot sit here waiting for this check to arrive, without any tracking number so that I may at least anticipate its arrival and be practical with my schedule. Please help, GoDaddy eludes my follow up calls.

  

  Business Response

  Date: 12/16/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On September 9, 2024, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee),using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our *** team before the site can be built.

  Our *** team worked with our customer to the best of their ability to provide the site our customer desired.

  On December 11, 2024, our customer spoke to an Escalation Specialist (**) from *** and requested a refund. The ** advised our customer they would provide the requested refund, but were getting an error when trying to process said refund. As a result, they would need to send our customer a check to get them their refund. The ** confirmed the details for the check with our customer and advised that they could not guarantee it would happen but they would ask to expedite the sending of the check when they submitted the check request.

  R**OLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and has confirmed that their check request has been approved. Their check has been scheduled to be sent out on December 18, 2024. We ask our customer to allow 4-6 weeks for the check to arrive.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/23/2024

  Godaddy has LIED repeatedly about how my refund will be sent to me.

  ****, the manager I spoke to on December 11, 2024, agreed emphatically that he will overnight my refund check for the amount of $3,103.76 within two days. However, I still have NOT received my refund check to this date.

  
  

  The BBB must realize by now the patterns of lying and deceit that Godaddy has put me through, and by their repeated demonstrations of NOT keeping their word, based on these actions, godaddy by definition is indeed a business engaged in patterns of UNETHICAL and IRRESPONSIBLE conduct toward me as their customer (or previous customer).

  
  

  In addition, godaddy business operations in terms of customer services delivery are performed in very elusive and immoral manners unbefitting to the needs of their customers, at least that was my very clear experience of them - godaddy is sneaky and does things that only benefit them, their schedule, and their policies without so much asking me when I was their customer if we could work together in an equitable and fair manner that is good for all of us. Instead, they ABUSED their position and bullied their way into committing UNETHICAL customer service delivery towards me which I did NOT deserve - all of the facts I have presented and they still continue to blow smoke to divert their attention from the wrongdoing they have committed. The Better Business Bureau can at least see the possibility that godaddy must have done the possibility of committing this disservice to other customers who possibly have not gone forward due to godaddy's stalling and delaying tactics - this is HIGHLY UNETHICAL, IRRESPONSIBLE and IMMORAL and does NO good to everyone. It only creates confusion, disappointment, frustrations, and losing of faith that we, as a collective group of people, should be working together and collaborating, NOT taking advantage over one another as godaddy has proven so in terms of their treatment of me as a customer who was LIED TO and DECEIVED due to godaddy's UNETHICAL business conducts.

  
  

  I strongly prefer and must adamantly insist for godaddy to resolve this at once and overnight the refund check to me today, Monday, December 23, 2024.

  
  

  Thank you.

  Ananda ******** ********

  ************

  

  Business Response

  Date: 12/23/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  Our office empathizes with our customer and has confirmed that their check request has been approved. Their check has been scheduled to be sent out on December 18, 2024. We ask our customer to allow 4-6 weeks for the check to arrive. ?
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.?
  
  Kindest regards,?
  ******
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer # ******** I received four emails from GoDaddy today regarding tickets *******, *******, *******, and *******. Tickets say "For enhanced security, we've upgraded your Managed SSL subscription from 12-month validity to 90-Days validity, for free!" - I did not request this. Why would I want to shorten my subscription? I also did not receive a refund for this downgrade of the service. I dont even know what this is about. In addition, Ticket#******* says: "Before we began the work on the site *****************, we noticed that the site is currently pointing to **************, which belongs to the another GoDaddy." I am not aware what this is about. I only have one website, ***************** None of the tickets were requested by me, and I don't know why this was done. I attempted to call GoDaddy, but their auto-response service hung up on me (see attached screenshot of the phone call. I did not want to spend hours and hours on hold as is usually the case. I simply do not have that much time to deal with this issue which I did not cause. I also tried to respond to GoDaddy by clicking on the link in each ticket, however, I was let to the website which said that such ticket does not exist. See the attached screenshot with the ticket number and the error message. Thus, at this time, it is not possible to contact GoDaddy in any way except through BBB.Thank you for

  

  Business Response

  Date: 12/22/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer utilizes *********************** ******************** which encrypts traffic on their websites.  Traditionally, *** certificates have been valid for up to 5 years, however, recent industry standards have shortened the maximum term to just over one year, and recommend a term of 90 days or less. 
  
  Shorter terms have no impact on billing customers pay for a one year term, but the *** gets refreshed and reinstalled every 90 days, which decreases the likelihood and impact of data breaches. 
  
  We encourage our customer to review this article, which explains why shorter terms are better: 
  
  ********************************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has confirmed that all of our customers websites are using *** certificates with the new 90 day term, and no further action is required from them.  The Managed portion of Managed *** includes reinstallation every 90 days, so our customer can expect to be notified of future reinstallations. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offered me a service to optimize my web page which cost me 335 usd for 3 months. The web site has not been optimized at all , I keep asking requests to optimize the web site and every time I file a request they close the request saying they completed the task without completing it. I asked a refund and they reject it. My web site is not working properly , it causes confusion and it is slowing me down. none of the tasks that I needed help with has been completed. Basically they charged 335 usd to do nothing.

  

  Business Response

  Date: 12/12/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 25, 2024, our customer purchased a three-month term of *********************** ****************** Basic Plan (MSB), providing them on-demand access to website maintenance and updates to allow them to improve their site on an as-needed basis. 
  
  Between October 25, and December 10, 2024, our ****************** **** team worked with our customer to the best of their ability to provide the site our customer desired.    
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 
  
  Our office has since connected with our customer to address and resolve their concerns to their satisfaction. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 12/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******