Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a go daddy I have called three times this month and they have continued to mess with my payment and charge different cards with different amounts. My website isnt working and I was not the phone for over 39 minutes and got hung up on by the representative who did nothing to answer if help my calls. I am losing client money and my website this is unreal! The customer support person I spoken to today was named *******, very rude, unprofessional and not interested in truly helping sounded like she was smoking in the background. I had my email for my business linked to this and am not able to get any of my emails either. I spoke to someone on 7/24 the day before and confirmed my account was in good standing. But obviously that is a lie. Please help.I asked multiple times on each call to be transferred to an anger for help and each call I was denied that right to get proper service and support as a payment GoDaddy Pro member to boot.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 20, 2023, our customer contacted our Care Staff to inquire about the upcoming renewals in their account. Our Care Staff assisted with removing the automatic renewal option from some of the unwanted items in the account and manually renewed a domain, but incorrectly advised our customer that the next renewal date in their account wouldnt be until September.

  Starting on July 2, 2023, per our customer's account preferences, ********************** attempted to automatically renew a Websites+Marketing (***)and M365 email bundle in good faith to honor agreements with our customer,however, the initial attempts were not successful. GoDaddy sent multiple notices post-expiration to our customer advising them that action was needed on their part, or they risked losing the content.

  On July 22, 2023, the content published on the *** was taken down and the email address associated with the M365 plan was removed due to non-payment.

  On July 23, 2023, GoDaddy successfully, renewed the services in question.

  Our customer contacted our Care Staff on July 24, 2023, to inquire about the renewals. Our Care Staff explained the charge and republished the *** site so it would be live again.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customers experience and has shared their feedback with the appropriate parties internally to improve our service levels. We successfully connected with our customer to address their concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11, 2023?Amount ***** -?Taken money out my account without consent.?This business stole my money. They went into my bank account without my consent after cancelling the plan a year ago after speaking with the customer service. They will not refund me due to their mistake.

  

  Business Response

  Date: 07/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 11, 2021, our customer purchased a Websites + Marketing Ecommerce plan (***) for a one-year term and a domain name with Domain Ownership Protection for one year during two-separate online transactions. 
  
  On June 11, 2022, their *** plan was renewed for an additional year per their account settings, and that same day our customer contacted **********************'s Care team to cancel and request a refund for the product. 
  On June 12, 2022, the domain name in question was renewed per our customer's account setting, and an email notification of the renewal was sent to them. 
  
  On May 12, and June 6, 2023, email notifications were sent advising them of the upcoming renewal of their domain name. Subsequently, on June 12, 2023, their domain was renewed per their account settings, and an email notification was sent. 
  
  On June 25, 2023, they contacted our Care team and were advised correctly that the domain name was outside our Refund Policy. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  During our customer's most recent interaction with our Care team, they canceled the Domain Ownership Protection associated with their domain name while leaving the domain name active. 
  
  As a one-time courtesy, we have refunded the Domain Ownership Protection associated with the most recent renewal of their domain name. All future refunds will be processed per GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had a problem as bad as with GoDaddy. The customer service is not great and they are acting unethically. On 07-04-2023 an order was placed on my website for a doll with the payment method as being a credit card. I fulfilled the order, shipped it, and it was received by the buyer on July 10th 2023. On Saturday July 22, I was informed that the buyer disputed the purchase with their credit card company or bank. GoDaddy informed me to furnish proof of the transaction, which I did through email the same day. I was informed the money would be taken out of my account. Why? The dispute is being reviewed and now I am disputing it. So it makes no sense to take the money I earned. As of today, the money is in the process of being taken from my account in the amount of $157.99 AND I am without a doll. This person is either scamming me or used a stolen credit card, which has nothing to do with me. I was then informed that due to this chargeback, they were dropping me as a customer! I am a legitimate small business owner just trying to make a living. I called GoDaddy on July 22 and after explaining my situation, I was hung up on. Then I called back and was left on hold for 45 minutes purposely. I cannot reach anyone. I have tried emailing and I am getting ignored. So, I've been scammed by a consumer and GoDaddy! I can't use my website and I'm paid through February of ****! A more than fair resolution is for me to keep my $157.99 since I fulfilled my end and I am out a doll. I also would like GoDaddy to pay out the remainder of my subscription since I can't use my website! They will not allow me to even delete my payment information in my account. I keep tuning off auto renewal and somehow it keeps getting turned back on. This is atrocious. GoDaddy is the worst company I have ever used for anything. I would like my issue resolved, my money returned, and the remainder of my subscription amount refunded to me.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer set up ********************** Payments in their account, our built-in payment gateway, allowing our customers to take secure debit and credit card payments through their website or in person.
  
  On July 22, 2023, our customer was informed that a chargeback had been received against the transaction in question, which the cardholder's financial institution initiated. These types of disputes may occur if there are service, product, or unauthorized transaction-related concerns. Consequently, our customer's account was debited the disputed amount, pending resolution.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's ******** Services team has been in contact with our customer. If our team is advised that the chargeback in question is decided in favor of our customer, they will be credited the disputed amount.  
  
  Additionally, our customer's website services are functioning properly, and while they cannot use GoDaddy Payments as a payment gateway, they may consider other third-party options. Furthermore, their website is ************* eligibility, per GoDaddy's Refund Policy, viewable at this link: ***************************************************/refund-policy.
  
  In addition, GoDaddy also provides its customers with complete control over their renewal preferences. They can, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer's responsibility.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several products with this company and the domain has not been working for several weeks resulting in a profit loss for my business and yet they continue to charge me for the service. I cannot login to my account because the number link is no longer in service. I have contacted their customer service SEVERAL TIMES and they assured me after receiving a picture of my ** the account would be unlocked in 72 hours. Now they want me to take a selfie with the ** WHICH after reading their policy in entirety no where does it state that

  

  Business Response

  Date: 07/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 11, 2022, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.?  
  GoDaddy has a process in place that allows customers to remove the 2SV from their account, which may be viewed at *********************************************************************************;
  On July 20, 2023, our customer submitted a request to cancel the 2SV on their GoDaddy account.?? Our Account Recovery team responded to our customer requesting additional documentation from them.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On July 24, 2023, the 2SV was removed from our customers account and they should now be able to access their account online.   
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/24/2023

  GoDaddy specifically states the following under General Conduct:

  x. You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.
  

   

  There is no part of said agreement that authorizes GoDaddy in any parts to violates its clients privacy by collecting selfies or photos of customers. I provided a multitude of authentications which included a copy of my government issued ID on July 20th and the protocol states the following week when opening a support ticket 

   

  Upload a scanned or digital color photo of your government-issued photo identification. If you are not the account holder, upload identification for both the account holder and you. Select Next.
  Wait why do you need my ID? You set up 2SV because you want to make sure your account is secure. We want to make sure of that too! We require an ID to bypass the 2SV security measure to verify youre the account owner, so we can keep your account safe from any takeover attempts. Rest assured that the information you send is protected and isnt used beyond the need to verify your account ownership. For more information about these requirements, please see our Terms of Service.

  I also authenticated the account by providing the 6 digit code sent via my email to customer support several times along with my customer ID.

  Them requesting a copy of a selfie, was a violation of the terms of agreement, discriminatory of me exercising my rights of privacy and frankly speaking blackmail and an all out power move resulting in my work email being out of commission for several days. At this time I do expect proper relief for all days I didnt have access to the products I paid for you have defrauded me by charging me for products and not providing service as well as the countless other violations of privacy not only within our agreement but on a federal level as well.

  

  Business Response

  Date: 07/27/2023

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response. GoDaddy takes account security very seriously. While we empathize with our customer's frustrations, ********************** has a vetted process to remove Two-Factor Authentication (2SV) while protecting customer accounts.
  
  On July 24, 2023, the 2SV was removed from our customer's account, and they were able to access their account online.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When attempting to update credit card information, the 2 step verification process did not work. In attempting to resolve this we have been working for over 2 weeks trying to remove the 2 step process so that we can update the card information. They won't take it over the phone, we have been disconnected multiple times, promised that it would be done "in 90 minutes" and routinely lied to. Because our website contains the application to adopt dogs from our 501(c)(3) rescue we have been unable to get dogs rehomed which is causing a huge issue for us. The unresponsiveness and lying of this company is truly amazing. There has to be a way to just update credit card information, but they refuse to do so. In the meantime they have suspended our website and advise that they will charge an additional $80.00 if we have not resolved the credit card issue within days of the expiration.

  

  Business Response

  Date: 07/25/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
  
  On December 12, 2021, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.?  
  
  GoDaddy has a process in place that allows customers to remove the 2SV from their account, which may be viewed at ***********************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On July 22, 2023, the 2SV was removed from our customers account.  They have since accessed their GoDaddy account, updated their payment information, and ****************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/29/2023

  What the response fails to tell the consumer is that the request to remove this verification was done on 7/18 and it took them until 7/23 to resolve the issue, well beyond their alleged 72 hours. Additionally, the numerous false promises made by their employees leads you to believe that this is in the process of being resolved which is FALSE. Had the employees at your company been upfront and advised that they were behind in getting resolution to this that would have had to be sufficient. The fact that they can't accept payment outside of this verification process is ridiculous. 

  In addition, after updating the account information with the new charge card information, I received notification that the card was denied and they would be unable to reactive our account. Not wanting to go through the h*** that was the last week and numerous hours spent by myself and the owner of the rescue, I updated the information with my own credit card. There were 2 CHARGES RAN, one for $44 on the credit card that they said was invalid and another for $69 on my own credit card. What is the correct amount? Where is my refund? I would have to go to them again and ask for resolution in what feels like a 7 year long chat for NO ONE will be able to resolve or care to resolve.

  As a part of the resolution of the complaint I want a refund for the $69.00 credit card charge on my credit card. It is unfair and unreasonable to pay this charge, the issue lies with Go Daddy in how this was resolved and so the only charge should be the $44.00 charge to the rescue's credit card.

  I expect to see that addressed to the follow up of this response.
  

  

  Business Response

  Date: 08/01/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  On July 22, 2023, our customer manually renewed a domain name registration for an additional two years, totaling $44.34.   
  
  On July 23, 2023, our customer purchased our ********************* via online transaction, in the amount of $69.99. This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration.  
  
  On July 24, 2023, the ********************* was canceled and refunded in full to the payment method our customer utilized for the transaction.
  
  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to start a new business. I have been in business about 2 months. I chose Go Daddy for my website services as they advertised low CC fees and easy set up. I set my bank account with them and they said I was verified and could start taking payments which I did. My first sale of a little over $4000 seemed to be smooth until I tried to claim the money my customer had paid. ********************** provided a payment link, accepted the payment, told me to claim the payment and then backed out of it when they decided I was a risk because I did not have enough history. Now I had to refund that customers money and potentially lose a new customer because ********************** breached their contract. I did everything that was asked of me and Go Daddy chose after the fact to not honor what they had already put in writing. Now they are expecting me to pay $103.61 in CC fees for a service they are refusing to provide. I have reached out and via phone to the e commerce team and they agree it's not fair but state there is nothing they can do to help. This is extremely frustrating. I am out potentially tens of thousands of dollars with this customer because of **********************'s decision to not honor what they had already approved me for. I am simply asking for the $103.61 be taken off of my account. I should not have to pay for a service that was not rendered.

  

  Business Response

  Date: 07/25/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer set up ********************** Payments in their account, which is our built-in payment gateway, allowing our customers to take secure debit and credit card payments through their website or in person.

  GoDaddy takes customer security and our commitment to preventingfraud seriously. On July 19, 2023, one of our customers transactions was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.

  On July 22, 2023, they were informed that their deposits were placed on a 30-day hold. This hold is in place to help cover any disputes or refunds that *** be placed on their merchant account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.  
  Our Verification team has been in contact with our customer and will remain available to discuss any additional concerns they *** have.  

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an account with ********************** to support our small business's website. We purchased the basic package which has an annual automatic renew. We are fine with our basic plan. However, GoDaddy enrolled us, without our consent, in an automatic renewal for an eCommerce plan that is much more expensive. Their company billed my credit card for this unauthorized eCommerce plan. I called the company to resolve the issue and spoke with a representative who helped me. He said he would credit me back the amount for the unauthorized eCommerce plan and had a manager approve the credit back. However, my credit card was still charged for the eCommerce plan and no credit has been made back to my credit card by GoDaddy. I need help resolving this problem because I need that charge credited back to my account.

  

  Business Response

  Date: 07/26/2023

  Thank you for the opportunity to address our customers' concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On July 18, 2022, our customer purchased eCommerce WordPress hosting for a one-year term in an online transaction.  
  
  On July 18, 2023, per our customer's account preferences, ********************** automatically renewed the eCommerce WordPress hosting for a subsequent one-year term to honor agreements with our customer. ********************** provides its customers with full control over billing and renewal preferences.  ****************** is a customer responsibility.  
  
  Later that same day our customer called our Care support team to request a refund of the eCommerce WordPress hosting renewal. At that time a full refund was processed back to the original payment method. 
  
  Our customer can view the above transactions within their account Order History. They may find the following article helpful.   
  
  View my GoDaddy receipts: **********************************************************************************  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We ask our customer to please allow time for the refund to reflect within their bank account.  Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2023 I received a call that they made a purchase of $61.99 on my website yakimavalleyfruitandproduce.com for fruit and produce. They said that they received a reply thanking them for the order and to go to another website for payment. I knew nothing of this transaction did not send a reply to them, nor received any money from them. This was a scam and my account has been hacked! I spent 1.5 hours talking to GoDaddy and asking after repeated assurances that my website and payments were secure for credit cards when I first joined them last Oct, it is not! It has cost me my name, reputation, business and income!! They assure me the individual has been given a refund, but as yet at the time of this complaint, it still has not occured!! He is even ,madder and telling everyone negatively about my website! I am unable to reach them, get put on hold, hung up on,, transferred to another ***** receive no call backs. They are terrible at customer service, reliability and assistance. Now I have to close down my website due to the lack of security!I am out of business because over ***** customers have been trying to place an order since June 1, and GoDaddy has the payment section for credit card purchases blocked! (The totals given are not for these purchases but for test runs and for membership fees.) They are are and will not help me, saying the site is ok. It is not!! I've lost thousands of customers, sales and credibility that I cannot get back!

  

  Business Response

  Date: 07/26/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 24, 2022, our customer purchased *********************** Websites + Marketing eCommerce (***) for a one-month term. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. Our customer has been renewing their *** on a monthly basis with the assistance of GoDaddys ************* team and automatic renewal.   
  
  Between June 15, 2023, and July 22, 2023, our customer was successful in contacting our ************* Center multiple times to address concerns regarding transactions and that their customers were unable to complete purchases through their website. During this time our Care Support team worked with our customer to the best of their ability to address their concerns. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We ask that our customer please allow time for refunds to reflect within bank accounts.  Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit.  
  
  We are seeing multiple purchases through our customers website since June 6, 2023. While our customer has referenced a significant number of visitors to their website, like other retailers some visitors are just browsing and will not make a purchase. 
  
  On July 3, 2023, and again on July 24, 2023, our office attempted to connect with our customer by phone to discuss their concerns. Unfortunately, we were only able to leave voice messages. We welcome the opportunity to connect with our customer and can be reached at *****************************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ********** Amount $1886.67 Order #: ********** Amount: $535.22 These 2 order numbers should be refunded as stated on a recorded call that if the migration does not happen, I will not be charged.I called bc my emails were starting to not work back in February, *************************** mentioned that it was bc I had an old email system, Ive had GoDaddy as my server company for about 10 years now. He said I needed to pay almost 2k to get emails migrated to their new email system. He was surprised that my emails never got my migrated before and now I got stuck paying a 2k bill. AFTER I paid that they wrote me emails that I would need to contact wix to change some of my information which I dont even know what Wix is when I called them they told me I didnt have an account. After a month of GoDaddy not being able to migrate my emails I got another server thru GoDaddy and they were able to migrate everything for me. I ended up having to pay them almost $1300 for the job that GoDaddy couldnt do. Im expecting a full refund asap

  

  Business Response

  Date: 07/22/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  In April of 2023, our customer started the process of migrating their email from GoDaddys legacy Workspace email platform to **************** 365.  In order to complete the migration, our customer needed to make DNS updates with Wix, their hosting provider.  GoDaddys Migration Team made multiple attempts to connect with our customer to assist with making these changes, but they were never completed. 

  In June of 2023, it appears that our customer moved their email services to another provider and is no longer using GoDaddy or Office 365 for their email.  Per our Refund Policy, our customer is not entitled to a refund of the orders they referenced.  

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer to discuss their concerns; these efforts have been unsuccessful to-date.  As a goodwill gesture, we would like to offer a pro-rated refund of their migration fees, upon cancellation of the migration.

  We remain available to speak with our customer to help cancel the migration and issue the refund, and we can be reached via email at ***********************************************. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/22/2023

  in April of 2023, GoDaddy failed to repair our emails because they said our emails were having issues due to being in an old platform. ****** from GoDaddy told me I needed to pay $1500 in order to get into their new platform ** he didnt know why GoDaddy hadnt already done it. This is why hundreds of emails were not being sent out potentially losing hundreds of thousands of dollars due to this error made by GoDaddy. Im not pursuing legal action but I would like a full refund not a partial refund as I was told on a recorded line that it was fully refundable. 
  

  Reason why migration was never done and I paid for this upfront was because GoDaddy failed to tell me that I would have to login to wix and change details on my account which I had no way of logging in because I didnt setup my wix account. I ended up having to hire ****** and paying them $1500 to transfer all my files from GoDaddy since they failed to let me know this before I paid them.

  

  Business Response

  Date: 07/25/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  Our office has reached out directly to our customer seeking their confirmation that they no longer need the mailboxes (or the content) that still exist in our system.  Once we receive their response, we will cancel the migration process and issue a full refund of the most recent transaction.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today July 13, 2023 I contacted godaddy.com to ask them about their business practices in regards to one of their clients who runs an online business under their domain go daddy ..This online business fraudulently charged money to my credit card without my consent. When I asked godaddy.com if there was anything they can do about it, they said, no. I asked if they regulated or monitored any of the domains or the businesses or the activities of the businesses under them they said no, I said, so basically anyone wanting to partake in criminal activity can just sign up through you guys and you have no problem with that. The man on the phone responded well if thats how you want to word it then basically yes, I said well OK then thank you and I decided to report godaddy.com for failing to resolve my issue with the original business owner and for failing to give up any of her information to further press charges against her, and for protecting her identity, and allowing her to commit fraud under godaddy.coms anonymous website domain.

  

  Business Response

  Date: 07/14/2023

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
  
  Our office has since contacted the complainant to discuss their concerns.  While GoDaddy is the registrar of record for the domain name associated with the website the complainant purchased the product(s) from, we have no affiliation with its current registrant or any associated business.
  
  According to a public network lookup, the domain points to the ** address 23.227.38.32, which is managed by Shopify. The complainant may wish to contact Shopify directly to see if they have policies to address their concerns. As a courtesy, we have located the following link to contact Shopify regarding issues with merchants.
  
  Report an Issue with a Merchant: **************************************************
  
  Additionally, the domain name in question is utilizing private registration services provided by Domains By Proxy. If the complainant seeks information regarding the domain owner, beyond what is displayed in the public WHOIS directory, their legal counsel may review the Domains by Proxy subpoena policy at ***************************************************  
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy