Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,477 total complaints in the last 3 years.
609 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2024, I contacted Godaddy And inquired about creating a website, but before I committed to paying them to create a website, I asked them if they Could guarantee that my domain name would be ported from Domains Priced Right (A Godaddy affiliate). They assured me that this was not a problem. Five months later, this still has not happened. In the meanwhile, my domain name was purchased by another Godaddy subsidiary, wild West domains. Now they are trying to get me to pay a broker to buy it back from them. None of this would have happened if they had taken care of the porting in a timely manner. I have spent nearly 50 hours with tech-support trying to get this to work and as it turns out, they just want to charge me more money for something that they caused.
Business Response
Date: 10/25/2024

Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has submitted multiple requests to have the domain name in question transferred from Domains Priced Right to their GoDaddy account. During each of these interactions, they have been correctly advised that the transfer of domains from one registrar to another, such as from Domains Priced Right to GoDaddy, must be initiated by the domain registrant.

Unfortunately, they have experienced difficulties with accessing their Domains Priced Right account to initiate such a transfer.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

This office is in communication with our customer and will continue to assist them.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy

Customer Answer
Date: 10/25/2024
Before I agreed to proceed with Godaddy, I was told that the domain transfer would be handled by tech support. At this point its been nearly six months and probably 60 hours on the phone with them and my problem has not been resolved. Although the CEO team has contacted me twice, Im having trouble communicating them to finish the transaction. Ive emailed 3 times to set up another phone call but havent received a reply.
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is imperative that I speak to someone within the organization in order to resolve my concern. Several phone calls have been made over the past few months but the action has not been taken. My website does not reflect all of the information agreed upon to be entered on the website. The ****** and ******** don't reflect the current fleet available. Not having this information available to consumers is not affording me the opportunity to successfully present and promote the vehicles I have available. I am currently losing money while this organization is making money. I am requesting that they be required to honor their terms and agreement and get my website up to the standard in which it was paid for. Some level of follow up and effort to resolve is warranted. Thank you
Business Response
Date: 10/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 27, 2024, our customer purchased ********************** ***************** Suite for a one-year term.
This is an annual service that gives customers on-demand access to website maintenance and updates to allow them to improve their site as needed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Currently, it appears the service in question is functioning as intended. A member of our ****************** team will reach out to our customer via separate correspondence in an attempt to gather additional information. We will continue to work with our customer to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 10/28/2024
I have purchased GoDaddy ***************** Suite, ********* 365 email, websites + marketing premium. I was told websites + marketing will put my business on ****** when they search for party buses in my area. It's not on ******. Everything your sale *** said has not been done.
Business Response
Date: 11/04/2024
Thank you for the opportunity to address our customer's additional concerns.

GoDaddy ***************** Suite is a do-it-yourself ***, Social Media post creation, and *************** platform.

As a goodwill gesture and a one-time exception to our refund policy, our office will refund this product if it does not fit our customers' needs. In the future, all refunds will be processed per our Refund Policy: *****************************************************************

Should our customer elect to accept our offer of a refund, they will need to delete the product from their account by following the steps in this article: ***********************************************************************************************

After deleting the product, they can email us at *********************************************** to request their refund.

If they want to make use of GoDaddy *** services, where we do provide direct assistance for them, they can contact our ******************** at the following link: *********************************************

Thank you again for the opportunity to address our customer's additional concerns.

Kindest regards,
Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:10/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A former employee whose job was to manage my page was fired and has sense seized my page. I submitted all of the requested docs. Articles of organization, ID, trademark screenshot etc... this company is taking no steps to help me and this website is a commerce site. No access to my page is destroying my business.
Business Response
Date: 10/22/2024
Thank you for the opportunity to address our complainants concerns.
On October 7, 2024, the complainant submitted a request to our Account Recovery Team (ART), to regain access to the account in question.
GoDaddy takes our obligation to protect customer accounts seriously. As a result, we have a well-established account recovery process to ensure that only the designated individuals regain access to their account(s).The ART is working with the complainant to assist them with regaining access to the account and will require additional information from the complainant to verify account ownership.
RESOLUTION:
We encourage the complainant to continue working with our Account Recovery Team in order to regain access to the account in question.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 10/22/2024
The business has not responded so I am not satisfied nor dissatisfied... please have them respond
Business Response
Date: 10/27/2024
Thank you for the opportunity to address our customers additional concerns.

Our records indicate that our Account Recovery Team has responded to the complainant and they should have access to their account at this time. If they are still having difficulty, we would encourage them to contact our Care team for assistance. Care is available 24/7 via phone and text.

**************************************************

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/27/24, purchased several domains and Full domain protection from Go Daddy. On October 3, 2024, the email our current domain, was taken hostage and our email was no longer accessible. (This complaint is not about GoDaddy's actions or inaction with respect to *************) Unfortunately, the email associated with the original purchase was ************************* Since October 4, 2024, I have been attempting to rectify this situation with GoDaddy. I have provided all documentation proving my identity. To date, GoDaddy subjects me t the same questioning and asks for the exact same information. To add insult to injury, I receive the same automated responses.I cannot move on without access to the domains. The sixty year old non profit for which I procured the domain registrations has been silenced. It is unable to send or receive emails or do the community work that must be done without its website. GoDaddy has been provided an alternate email and has emailed me at that email. Yet, this matter remains unresolved. This is urgent. We have no recourse and are asking only for this to be resolved expeditiously. We are well beyond the 72 hours. In fact on the 4th, I was advised that it would occur that day..
Business Response
Date: 10/22/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

When a customer loses access to the email address listed on their GoDaddy account and cannot authenticate with our ************* Team, we have a vetted and established process to validate account ownership and assist our customers in regaining access to their accounts. More information on how to begin this process can be found at the following link: **********************************************************************************************************.

On October 4, 2024, our customer initiated a ticket escalation with our Account Recovery Team, requesting their email address be updated on their behalf.

Also, on October 4 and again on October 10, 2024, our Account Recovery Team requested additional identification be sent.

On October 15, 2024, our Account Recovery Team accepted our customers' submitted documents and updated their email addresses on their behalf.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our review shows our customer has since regained access to their account. We appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service in the industry.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an email service *************************** with GoDaddy on March 2nd, 2024. The charge was ****** for a 3-year term. Messages started showing up five months ago stating that the digital signature couldn't be confirmed. Therefore, the sender's identity (aka me) couldn't be authenticated. The message further implied that I could leave myself open to hackers and SPAM. When I approached GoDaddy (numerous times), they confirmed that the account had no security and that I would need to pay an additional five dollars per month (approx. 180 dollars for three years). At first, they promised to add the security for no additional charge. When that didn't happen, they finally admitted they could do nothing for ******* asked for a pro-rated refund and they've refused. I need for the company to either refund the unused portion of the contract or add the security and waive the five dollars per month charge for the duration of the contract. When the contract renews I can make an informed choice.Go Daddy displayed unethical business practices by selling me "half" a product. An insecure email address is not a viable product. I hope they can make this right. I've been a customer for over ten years.Thanks for your kind assistance.
Business Response
Date: 10/19/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our office has connected with our customer to address their concerns. After extensive troubleshooting, it was determined that they were attempting to Digitally Sign their outgoing email messages within the AppleMail email client. They have confirmed that once they turned off Digital Signatures, their email is functioning properly.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office has an open email thread with our customer, and will remain available to assist them with any additional concerns they may have.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Initial Complaint
Date:10/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A DNS problem made my primary email with Godaddy unable to receive messages. Each time I contacted Godaddy, they told me to wait 24 hours. Then I had them change my primary email, and I sent them a copy of my driver license, and they told me to wait 72 hours (3 days). Once my email was changed, I expected to receive the verification codes so that I could transfer my domains from Godaddy to another registar, as Godaddy is at least twice as expensive for their renewal fees. But the codes did not get sent to my corrected primary email address at Godaddy for my account, but to the email address for each domain that I owned. These email addresses have the same DNS problem and cannot receive emails. To correct this problem, I was then asked to wait another 72 hours (3 days). So to get around this email proble, I set up the 2 step Verification Process at Godaddy, where they send the verfication codes to my wife's phone. This works, but every time I make a change, like turn off the auto renew, domain locking, or domain privacy so that the Domain I own, that is mine, can be moved to another domain registar and away from ******, I have to receive and enter a new verification code on my wife's phone. Then, after I got just one of my 27 domains changed so that it could be transferred to a new registar, Godaddy said that I was receiving too many verification codes and I have to wait another ******************************************** so I cannot move to another domain registrar. Their chat support has told me bogus information to keep me from moving my domains to their competition. I want Godaddy to stop stalling me and let me move my domain names, which are my property and not theirs, to another domain registar. They are stalling so that my time will run out and I will have to pay renewal fees to Godaddy and not another registar. This is a deceptive business practice and needs to stop. I have paid a lot of money over many years with this company.
Business Response
Date: 10/18/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 7, 2024, our customer submitted a request to our Account Recovery Team (ART) to update the contact details for the email address associated with their domains. This task is outside of the Scope of Support that our ART will assist with.
On October 10, our ART confirmed our customers information and updated the email address associated with their GoDaddy account. Our customer also enabled ******** Authentication for their GoDaddy account and were able to receive the necessary information they needed to complete their domain transfers to another registrar.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and apologize for any confusion. We have confirmed that all but one domain from their account has successfully transferred away to another registrar. We have shared instructions with our customer to complete the last remaining domain transfer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddy
Customer Answer
Date: 10/23/2024
Thank you for your help.
**** ****
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy recently migrated their Smartline VOIP numbers to 'Conversations'. Due to poor customer service and problems communicating with my clients since the migration (this is my sole business number), I decided to port my number to my existing account with ******* as a second line. However, despite working closely with *******, GoDaddy has been unwilling or unable to port the number for approximately one month. The GoDaddy portout team operates only by email and customer service **** claim they cannot interact with the portout team. The portout team has several times emailed me a porting PIN and then respond the same day to *******'s porting request using that PIN that the PIN is incorrect. I have now invested approximately 10 hours in this situation. I do not wish to cancel the number as it is present on all my business-related materials and used by my clients. In the meantime, I am paying for both the Conversations number and a second line on my ******* account as a placeholder until the number is ported. It seems to me that GoDaddy has created a Catch22 that is costing them employee time and customer needs. Please address this issue.
Business Response
Date: 10/15/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

On August 15, 2024, our customer's Smartline phone number was migrated to GoDaddy Conversations. GoDaddy Conversations is an all-in-one communications hub that provides the key features of a business phone line on a user's cellphone.

On September 10, 2024, our customer contacted GoDaddy's Customer Care Team to request their Customer Service Record (CSR). A CSR is used to initiate a request with our Telecom Carrier to port the phone number assigned to their GoDaddy Conversations account to a new carrier of their choosing. The CSR was provided to them the next day.

Once a customer has submitted a port-away request for their number to our Telecom Carrier, all further communications are between them and the Telecom Carrier. GoDaddy has no further involvement.

Between September 20 and October 14, 2024, our Telecom Carrier worked diligently to resolve all technical issues our customer experienced.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our customer's port-out request was processed on October 15, 2024, and their chosen carrier will complete it on October 18, 2024.

We recommend they continue working with our Telecom Carrier to complete the port to their chosen carrier.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,
Jenn
Office of the CEO – GoDaddy
Customer Answer
Date: 10/15/2024
The migration did not adequately consider customer needs, such as the ability to text business clients without paying an additional fee for business verification and waiting approximately 2 weeks for a response. This is my only business line and significantly impacted my ability to communicate with clients. Had I been aware in advance, I would have ported out prior to the migration.
Once a customer has submitted a port-away request for their number to our Telecom Carrier, all further communications are between them and the Telecom Carrier. GoDaddy has no further involvement. This is unfortunate, as the service is branded as a GoDaddy offering and GoDaddy provides no instructions as to HOW to communicate with your Telecom Carrier. At this point, the GoDaddy customer is in black hole due to GoDaddy's choice to have 'no further involvement'. Between September 20 and October 14, 2024, our Telecom Carrier worked diligently to resolve all technical issues our customer experienced. You will notice that I attempted to resolve this for one month. I have spent 15+ hours on the phone with the Verizon Tier 2 porting team and with GoDaddy customer service trying to figure out what was causing the porting request to be rejected time after time. Just one example: port requests using a PIN provided by GoDaddy Porting the same day were rejected for 'incorrect PIN'. I have no evidence whatsoever that your Telecom Carrier or anyone else worked at all - much less diligently - to resolve the issue.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. You may have technically honored the terms of service but you certainly have not treated me in good faith. Even this communication from the CEO's office fails the customer service test. There is no apology and not even acknowledgement of what this has cost me. I recommend customer service training for the GoDaddy exec team and an audit of customer-facing processes.
Business Response
Date: 10/17/2024
Thank you for the opportunity to address our customer’s additional concerns.

While we empathize with our customer's frustrations, we stand by our previous response.

We appreciate their candid feedback about our service levels and will ensure our Customer Care Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

Their port-out request was processed on October 15, 2024, and their chosen carrier will complete it on October 18, 2024.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Jenn
Office of the CEO – GoDaddy
Initial Complaint
Date:10/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is difficult to reach and has long waits and holds and never rectifies the problem-just makes promises they don't keep and my business is suffering and I can't get out of the agreement because they will not provide me with a port out pin
Business Response
Date: 10/16/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On September 5, 2024, our customer's Smartline phone number was migrated to GoDaddy Conversations. GoDaddy Conversations is an all-in-one communications hub that provides the key features of a business phone line on a user's cellphone.

On September 6, 2024, our customer contacted **********************'s ************* Team to request their **************** Record (CSR). A CSR is used to initiate a request with our Telecom Carrier to port the phone number assigned to their GoDaddy Conversations account to a new carrier of their choosing. The following support article outlines the steps to port a GoDaddy Conversations number to a different carrier.

Port my GoDaddy Conversations number to a different carrier:
*********************************************************************************************************************************;

Between September 6 and October 11, 2024, GoDaddy's ************* Team worked diligently to resolve the requests and concerns of our customer.

We were able to confirm with our Carrier Operations team that we have not yet received a porting request from our customer.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.

We empathize with our customer and look forward to connecting with them to address their concerns and assist with their porting request. We can be reached at *************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:10/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to address a serious issue with GoDaddy that has severely impacted my business. We have been using GoDaddy to host several websites for our real estate work, and over the years, we have purchased a large number of domains through their platform, investing a significant amount of money. Additionally, **** partnered with a marketing agency to handle our SEO and advertising, which costs us a lot, making these domains and websites critical for our operations.Recently, without any warning or explanation, GoDaddy locked our account. The only message we received stated:The referenced shopper account has been permanently closed. All products and services will be made unavailable permanently. Our decision is based on our compliance requirements and internal policies, which direct that permanently closed accounts are not eligible for reinstatement, and is not intended as an accusation or derogatory claim. Nor did it offer any opportunity for us to resolve the situation. All of our websites have gone offline, which has paralyzed our business operations. We rely on these sites to connect with clients, drive sales, and handle real estate transactions. The downtime is causing us to lose revenue and potential clients every ****** make matters worse, GoDaddys customer support has been unhelpful. Their call center provides no real solutions, leaving us stuck in limbo. As paying customers who have invested significant resources, we deserve better than this poor service. It feels like GoDaddy is more concerned with collecting money than offering the support and services we need.Our business cannot continue like this. We urgently need GoDaddy to unlock our account or at least provide a clear explanation of the issue. This situation is costing us valuable business, and the lack of communication and support is unacceptable. We need immediate help to resolve this and get our websites back online.
Business Response
Date: 10/10/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at https://www.godaddy.com/legal/agreements.

On October 3, 2024, our Digital Crimes Unit reviewed our customer's shopper account and made the determination that the account would be suspended.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we understand and empathize with our customer's frustration, they have been properly informed that all products and services have been permanently canceled and the account is ineligible for reinstatement.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO – GoDaddy
Customer Answer
Date: 10/10/2024
whats is the reason to close please i need to know
Business Response
Date: 10/14/2024
Thank you for the opportunity to address our customer's additional concerns.

We stand by our previous response; our customer's account has been permanently suspended by GoDaddy's Digital Crimes Unit (DCU) based on our compliance requirements and internal policies.

Furthermore, they have been repeatedly advised that their account is not eligible for reinstatement and that all products and services have been permanently canceled.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Jenn
Office of the CEO – GoDaddy
Initial Complaint
Date:10/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I relocated and changed my phone number. GoDaddy sent me a notice that my son's domain is set to auto renew at $21.99 and I have 15 days to stop the billing. But GoDaddy locked me out of my account (currently in my son's name) due to the phone number change. GoDaddy explicitly stated that I am the only individual capable of discontinuing the auto payment and I am the only individual capable of requesting account deletion and that I must have access to my former phone number in order to stop the payment and close the account. ********************** does not have any process to assist customers who have changed their phone number and need to regain access to their account. ********************** states they will continue charging me but they refuse to allow me to access my account.
Business Response
Date: 10/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On May 10, 2021, our customer, or an authorized user, enabled Two-Factor Authentication on their GoDaddy account. This is an optional, additional layer of security that requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
In the event a customer no longer has access to the device or application used to enable Two-Factor Authentication, GoDaddy has an established and vetted process in place to validate account ownership and remove this additional security. More information on this process can be found here: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 1, 2024, our customer submitted a request to our Account Recovery Team to remove Two-Factor Authentication. This request was completed on October 7, 2024. According to our records, our customer has gained access to the account in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Patrick Edwards
Office of the CEO - GoDaddy

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