Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed order number ********* that a representative stated my renewal date was 04/24 then claimed it was 04/23, pushing me outside of the 5 day refund date.The charge occurred on 04/24, the date of purchase. I inquired for a refund within the allotted time. I am attaching photos of the communication.

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 23, 2023, our customer registered a domain name for a two-year term via online transaction. 
  
  On April 24, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On April 29, 2025, our customer contacted our *********** for a refund of the domain in question and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the domain in question. However, in the future, all refunds must be within our refund policy, which can be found at: *****************************************************************
  
  Please allow 7-10 business days for this to reflect with their financial institution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid GoDaddy ******* dollars to build my website. They failed to do so. I requested a check return as the card I used at the time of purchase I no longer have access to. The individual named *** *. failed to listen to me and credit the card I asked him not to credit. He credited a card I no longer have. I want to get my refund as a check as requested.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On January 25, 2025, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term.   WDS enlists our team of website builders to build a website on our customer's behalf.  
  
  From February 12 to April 24, 2025, our WDS team attempted to work with our customer to deliver a complete website to them. 
  
  On April 24, they requested a full refund for their WDS build.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 28, 2025, the cost of our customer's WDS build was fully refunded, and the associated funds were returned to the original payment method. They should contact their financial institution to discuss accessing these funds. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the domain ************************ from Godaddy a few years ago. The website was functioning properly until most recently when I logged on and saw my website was Chinese ****. I called Godaddy to find out what has happened. After speaking with **** there I discovered that my website domain was transferred from Godaddy to a company name **************** a web hosting company in *****, ***********. I did not authorize this. This should not have ever happened. Instead of GoDaddy resolving this by filing an urgent registrar correction they asked me to contact the company in *********** and ask them to point my website back to Godaddy. I sent an email since all that was provided to me about the company was there name Metaregistrar. I emailed them. Of course they are not helping but again I bought this domain directly through GoDaddy. It should not be at any other registrar. I did not authorize this.There is no tracking number.

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our records indicate that the domain in question was cancelled by our customer on January 2, 2025.  A public WhoIs look up indicates the domain was subsequently registered by a third party on March 27, 2025, and GoDaddy is not able to recover the domain on our customers behalf. 
  
  *********************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  If our customer wishes to re-obtain the domain, they can consider GoDaddy's Domain Broker service.  ************************************************************************************************
  
  Alternatively, if they believe they have a claim to the domain's registration, our customers legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for the steps required: ***************************************************/domain-name-dispute-resolution-policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a premium domain ************************** after building the site it was ready to publish. The builder app asked me to enter more keywords after I did it turned my key words into the name of my website and shortened them to *** ******** the twin citie ***.com I called to get help and have someone change the name of my site to the one I purchased and keep everything else the same. He gave me a very hard time was super unhelpful and rude. I ended up cancel my entire site then he want me to even cancel the premium domain that I own. Im not good on computers and only wanted my domain as the name of my site and someone to help me. I was paying for a site for nothing because I was giving out cards to customers that say ************************** but it was not even a website I ordered a custom wrap for a vehicle that says it.I need this fixed asap and my money back for the month I paid

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 28, 2025, our customer upgraded their free trial of the Websites + Marketing (W+M) plan to a one-year subscription during a telephone call with our Care Team. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
  As a self-service product, Websites + Marketing is supported by a comprehensive library of help articles and tutorials, designed to assist customers throughout the website-building process. These resources can be accessed here: *************************************************************************************************************************************************.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with the customer's frustration and understand the challenges they may be experiencing. If they continue to encounter difficulties updating their website content, we encourage them to utilize the resources available in our Websites + Marketing help library. Additionally, our 24/7 Care Team is available at ************** to provide further assistance and discuss potential solutions.
  Thank you again for the opportunity to address the concerns presented by our customer. 
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a domain with godaddy. This year they didn't renew it even though it had auto renew on and it said it was on on their site.The domain was auctioned because they failed to renew it. They claim to have emailed me, but there are no emails from them in my gmail. I checked the spam and verified that the email that was on the account is working.I'm happy to pay the domain renewal price, but not the extra because of their mistake. they say it's been auction. If that's true I'm willing to take the value of the product instead if they are unable to get it back. If they would prefer to attempt to get it back I am willing to let them do They claim they sent me emails. They did not. It is not in spam. it was not deleted. Either they sent it to an email different than the one on the account or not at all.I spoke **** 5999 who claimed they sent me emails I didn't get and that I shouldn't have assumed that the auto renew would auto renew. But I had logged in shortly before it was to renew and verified that it was set to auto renew. According to GoDaddy's domain appraisal it is worth an Estimated Value$1,580. That is their number not mine.I am willing to consider a lower amount or other suggests on how they can fix the problem that was being entirely generous a flaw in their communications.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 7, 2009, our customer registered a domain name for one year. Additionally, they manually renewed the domain on an annual basis.
  
  On January 6, 2010, they deactivated auto-renewal within their GoDaddy online account.
  
  On March 8, 2025, per their account preferences, we did not automatically renew the domain in good faith to honor agreements with them. Multiple renewal notices were sent before and after expiration, informing them that expiring items would expire per account settings unless additional action was taken. GoDaddy has no insight into what happens to an email after it leaves our system, how their ISP or email client handles the email once received, or whether the message is disregarded. Account management and renewal of domains is solely a customer responsibility. While we try our best to partner in their success, they must also be responsible for their actions or lack thereof.
  
  After expiration, we provide a 42-day ***** period for them to renew or redeem their domain.
  
  What happens when my domain expires: *******************************************************************************
  
  On April 26, 2025, they contacted our *********** and were advised that their domain had correctly followed the normal expiration life cycle and had since been acquired by another party via the expired domain auction.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with them, we respectfully decline their requests. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: *************************************************** and Website Loss (******** #*********************************** Executive Support Team,I am writing to formally lodge a complaint regarding an unacceptable customer service experience and the loss of my website, motivatelifecoaching.com.I have been a loyal GoDaddy customer for over 15 years without prior issues. However, on April 23, 2025, I contacted support regarding my website, which had been canceled without my knowledge. I spoke with a representative and then a supervisor named Kylar. Both displayed unprofessionalism, dismissiveness, and offered no reasonable solution or explanation. I was told there was no record of cancellation notice, no option for data recovery, and shockingly, was encouraged to find a new hosting provider.The site represented countless hours of work, critical exposure for my business, and included an active blog. Every day my site remains down, I lose potential customers and income.Given my longstanding relationship with GoDaddy, I expect:A full investigation into the cancellation An apology for the poor service experience Service compensation or credits Clear steps GoDaddy is taking to prevent this from happening to other customers Please note: the entire call was recorded for documentation.I am requesting immediate action to address this issue. I would appreciate a direct follow-up from a senior representative.Sincerely,**** ****** Sr ******** #: *******

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 15, 2024, a Website and Marketing Commerce (W+M) plan associated with our customers' domain name was renewed for an additional year, per their account settings. W+M is our proprietary, do-it-yourself, template-based platform to help customers easily build and manage single websites.
  
  On April 23, 2025, our customer contacted **********************'s ************* Team to discuss their already expired W+M plan and was correctly advised that the content associated with it was no longer recoverable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we understand that our customer is disappointed that the content associated with their expired W+M plan is no longer recoverable, ultimately, per GoDaddy's **************** Agreement it is a customer's responsibility to save and backup their website. That agreement can be found at this link: ***************************************************/website-services-agreement 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never ordered email through Godaddy. I realized this fraudulent charge because of a ****** notice that it was put on autopay. I tried to get in touch with Godaddy by both phone and email. I was on hold for two hours with no avail.Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ****************************************, LLC -$95.88 Apr 25 . Payment Split Payment Split Payment Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ***************** Seller info GoDaddy.com, LLC ************ Invoice ID ******************* Order summary Email Essentials - Renewal - 1 Year $95.88 Total $95.88 Print details

  

  Business Response

  Date: 04/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 25, 2022, our customer signed up for an Email Essentials plan for a one-year term via the GoDaddy website. 
  
  The plan was renewed for an additional year on April 25, 2023, 2024, and 2025. Before each renewal, email notifications were sent advising that the plan would be renewed per their account settings unless action was taken. After each renewal an email receipt was sent to their email address. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy gives customers complete control over billing and renewal preferences within their accounts. 
  
  If our customer requires assistance accessing their GoDaddy account, and discussing our Refund Policy they can contact our twenty-four ************* Team using the instructions found at this link: **************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  
   

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get a refund from Go Daddy cause I canceled but I didnt even set up to where they take it out for auto pay. They just did itand then they said they would send me my money back in 5 to 7 days two weeks later I call again again they say 5 to 7 and I just called them now they wanna mail me a check 6 to 8 weeks And they were taking money out of my account without my permission Probably nothing I can do about it but at least I can send a complaint as Im going now they did say they were sending me the money. My complaint is its taken them four months to give me my money back thats just not right. As I said, they keep saying theyre gonna give me a refund, but Ive yet to see any money.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 22, 2024, our customer purchased our Website Security Standard and Websites+Marketing Basic for one year with the assistance of an agent.

  On March 22, 2025, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on March 12, 2025, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

  On March 27, April 8, and 24, 2025, our customer contacted our Care Staff to get a refund for the recent auto-renewal. The refunds were submitted, but a technical error kept payments made with a checking account from being refunded back to said checking account. As a result, a check request was submitted for our customer on April 24.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer and understand their concerns. We have confirmed that their check is scheduled to be sent out on May 2, 2025, and we ask that our customer allow 4-8 weeks for the check to arrive.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a GoDaddy payments account. Processed my first order for $100. GoDaddy flagged the account (Ive been a customer nearly 15 yrs) and advised the payment account could no longer be used.. this was after requesting information they already have. They then advised they would release payments in my balance to the card on file. GoDaddy has been holding the funds sine 4/17/25 they first stated the banking account number was wrong, I updated it, then they advised me on the phone on Tuesday evening 4/22/25 that the funds would be deposited at 1am on the following Wednesday. They did not deposit nor email me. I called on Wednesday and spoke to a a supervisor who was rude and advised me there was nothing he could do.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 18, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions. GoDaddy Payments utilizes strict PCI compliance and advanced encryption to conceal and secure data.   
  
  On April 2, 2025, one of their transactions was flagged for review by our Verification Team, and payouts were disabled until we received the necessary documents to complete the verification process.
  
  After they provided the requested documentation on April 17, 2025, they were informed that GoDaddy Payments could not provide services due to certain risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *************************************************************************************************************;
  
  As a result of this decision, they were advised that GoDaddy would ensure all pending transactions and/or deposits were settled and deposited into their account, if any.
  
  GoDaddy attempted to deposit their funds into their account on April 17, 2025; however, the financial information they provided was incorrect. Our customer corrected their financial information on April 22, 2025.
  
  Resolution: 
  
  While we empathize with their frustration, GoDaddy is responsible for ensuring the safety and security of merchants and customers using our platforms.
  
  On April 25, 2025, GoDaddy deposited their funds into the new account. Please allow 3-5 business days for this to reflect at their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against GoDaddy regarding their handling of a transaction processed through their payments platform. I completed a legitimate sale for a freezer, which triggered a review. I fully cooperated with their review process and provided all documentation requested, which included: the Bill of Sale, shipping confirmation, buyer contact details, and three months of bank statements. Despite this, GoDaddy reversed the payment with no clear justification and instructed me to refund the buyer.GoDaddy charges processing fees after a payment is settled, but they do not refund those feeseven when a transaction is later invalidated by their own internal decision. In this case, I was charged $112 in processing fees for a transaction GoDaddy ultimately refused to allow. This policy is fundamentally unfair and penalizes sellers for decisions outside their ********** a result of GoDaddy's actions, a legitimate sale was delayed unnecessarily. It caused significant disruption to my business, frustration for both me and the buyer, and an embarrassing situation where I had to walk back a completed transaction without any fault of my own. I acted in good faith and went above and beyond to demonstrate the legitimacy of the sale. There is no valid reason to refuse this transaction and it should have been declined at the point of sale instead of charging me the $112 in fees and then instructing me to refund the buyer.I am requesting a full refund of the $112 in processing fees and a formal acknowledgment of GoDaddys failure to handle this matter appropriately.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer utilized ********************** Payments, which is our built-in payment gateway, that allows our customers to take secure debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. ?On April 21, 2025, a transaction processed using GoDaddy Payments was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process. 
  
  After review of the information provided by our customer, our Verification Team determined they were ineligible to utilize GoDaddy Payments.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand and empathize with our customers frustration. ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 
  
  As a courtesy, the transaction fee in the amount of $112 has since been refunded.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/01/2025

  Hello ****,
  
  Thank you for your response and for refunding the $112 in fees.
  
  However, your response does not accurately reflect the situation. When I applied for a GoDaddy Payments account, I submitted documents and was approved to accept payments. I had already processed smaller sales before this larger transaction. Only the freezer sale was flagged.
  
  GoDaddy should not have accepted the payment if it was going to be rejected later. Requesting a refund after I provided ample documentation disrupted my business and was embarrassing. I was never informed of any payment limits or parameters, nor given a clear reason why this transaction was not allowed. That is unacceptable.
  
  I switched from Square and was initially pleased, but this experience makes me apprehensive. What if I have $400 in ice cream sales and Im asked to refund them? I've read similar reports from merchants. In contrast, I've never had such issues with Square.
  
  Again, I appreciate the refund of the fees, the release of my other funds, and that my account remains active.
  
  It's fair to say that GoDaddy has lower processing fees than the competitors, but prospective merchants should also know there are risks. Forced refunds after providing legitimate proof of a transaction should never happen.

  Additionally, responses that rely on broad legal language rather than honest, helpful communication only worsen the problem and erode merchant trust.
  
  At the core of this issue is poor communication from GoDaddy regarding new merchant payment parameters, a poorly handled payment review process, and unfair requests to refund customers for legitimate transactions. Iand likely many other merchantswould much prefer open acknowledgment of these issues rather than responses that hide behind legal language. Owning up to the shortcomings and addressing them directly builds far more trust than citing terms and conditions after the fact.
  
  I urge your administrative team to review the issues I've presented.
  

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While our customer did provide ********************** Payments with requested documentation, the information was not in line with their approved and expected business and services. As previously stated, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy