Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,600 total complaints in the last 3 years.
- 671 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a go daddy site and realized the site doesnt serve my business their site was so difficult to navigate I had a hard time cancelling it. I called and I was a few days late of the cancellation and now they wont give me a refund. I cannot use their site it doesnt serve my business and they refuse to give a me a refund. Go Daddy will be out of business soon they are old and not functional as new competitors and there customer service is terrible. I want my refund now.
Business Response
Date: 03/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.On December 27, 2024, our customer processed an online transaction to purchase a Websites + Marketing (W+M) plan for a one-year term,independently, without any assistance from GoDaddy. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
They next contacted GoDaddy's ************* team, on February 2, 2025, to inquire about a refund. During this interaction, they were properly informed that their request was outside of our refund timeframe which can be viewed here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's concerns, our records indicate no communication regarding a refund request within the 30-day window specified in our refund policy. As such, we must respectfully decline their refund request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No email now for almost 3 weeks. Call wait times are unacceptable over over 1 hour. I need to access ************************** for important emails. I think my attorney general should do a class action lawsuit for this horrible service.Business Response
Date: 03/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy is aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and apologize for the inconvenience. The issue has been resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year my wife and I opened a small bakery. I created us a website through GoDaddy and paid for their marketing package so that we could process online orders. Unfortunately the business didnt make it and we closed 6 months in, which was around July 2024. A lot goes into opening and closing a business and during the process I forgot to cancel my GoDaddy services. Fast forward to January 2025 I was scrolling through my bank statements and noticed a charge from GoDaddy for my subscription renewal. I immediately went through the process to get refunded for my domain and marketing subscription. I received the refund for the domain because I was still inside the window to get it but that was only about $30. The marketing subscription was almost $320 and I was about ************************************************************************************************ I could submit a claim for a refund and see if it goes through anyway. This was at the end of January 2025 mind you. I was told I would hear back about the refund within 7-10 business days. Fast forward to March and I still have received no correspondence so I called the customer service line and was told that they would get me an answer ASAP. A week or so goes by and I finally get an email stating I would not be receiving a refund. I understand it was outside of the designated refund period for that service but just barely and I called as soon as I saw the transaction. I also work in IT and know that the account can be checked for activity so they can clearly see I had not used that service in over 6 months. Its really shady business practice that the $30 service had like a 2 month refund window but the $320 service had like a 10 day window. Anyway since I do work IT for another company and have the ability to choose who they use for MSPs, I will be re-hosting their website elsewhere since it is through yall as well. Take money from me and Ill take it right back plus someBusiness Response
Date: 03/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 5, 2024, our customer purchased a Websites+Marketing (W+M) plan for a one-year term via phone call with our Care Team. *** is a do-it-yourself website builder platform that allows customers to build a website.
On January 5, 2025, per our customer's account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would auto-renew according to their account settings unless action was taken. Account management is a customer responsibility.
On January 31, 2025, they contacted our Care Team to inquire about a refund. During this interaction, they were correctly informed that their request fell outside of our refund policy which can be viewed here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review and manage their account settings to avoid unwanted renewals in the future. While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customers situation. As a one-time exception, we are willing to offer a refund.
To proceed, they must first cancel the W+M subscription by following the steps outlined here: ***********************************************************************************************
Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy for a prorated refund of a product I no longer needed. It was for ********* 365 Business Professional email address for *******. I paid $118.40 for the email and no longer needed it as of January. I wanted a prorated refund since I only used the email for a month and a half. I was sent a bunch of emails and then I went and submitted a request for refund on 2/24/25. I filled this out and never heard anything back. I tried to reach out to the company, but they don't answer their phone and the only way to get to them is by text. They told me in text that someone would contact me within ***** hours. No one did. Then I got back on and had to Re-explain the whole situation. Then they told me someone would contact me within ***** days. Then I was told someone would contact me by Saturday. No one did.They keep shoving me off and not actually addressing my refund. No one is ever actually dealing with this and taking care of it. I have received no response, no email refund receipt, nothing. Everyone keeps giving me lies, but no one actually helps and you can't get them on the phone to fix it. That's why I'm having to go through BBB to get some help from up the chain, because no one that I can text with is doing anything.Account # *********Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased a ********* 365 Business Professional email plan for a one-year term via telephone transaction with our ************* Center.
On February 19, 2025, our customer contacted our *********** to request a refund for their purchase. During this interaction, our staff properly advised our customer the product was outside of *********************** Refund Policy. Our staff provided our customer with the option to submit an out-of-policy refund request for review, and on February 24, 2025, our customer submitted their request.
As with all service providers, GoDaddy experienced a larger volume of requests impacting response times. Our customer contacted our *********** again on March 10, 2025, to inquire about the status of their request. Unfortunately, our staff was unable to provide an update for when this request would be reviewed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, our office has expedited a review of our customers request and has determined that the transaction is beyond refund eligibility per GoDaddys refund policy, which we have included here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/11/2025
I was told incorrect information by your company on multiple occasions and then ultimately had to file a BBB complaint to get anyone to do any work there. THEN despite ALL of that, there is no customer consideration?! You dont do anything to make it right. And to correct you, I never requested a refund in full. Im happy to pay for the time that I had the product. My employee quit after 1.5 months, but I paid for a whole year. A partial refund would have been appropriate, even if for customer retention, despite what your legal terms and conditions are. Im overall disappointed with how Ive been treated by Godaddy and will work to invest with a company who cares about their customers.Business Response
Date: 03/12/2025
Thank you for the opportunity to address our customers additional concerns.
While we understand and empathize with our customers billing frustration, we stand by our previous response. Prior to submitting an out-of-policy refund request, our customer was properly informed that the transaction in question was not refund eligible.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please treat this matter with urgency, as the unauthorized use of my personal images is a violation of my privacy and intellectual property rights by GODADDY webhost. These images were originally uploaded to my website for private use only, and I did not authorize GODADDY to access or distribute them. Godaddy was collecting several payments from my credit card every month, in addition Godaddy extortions me for additional money to release my own pictures. I have recently discovered that several of my personal images, which I did not give consent to be used or published, are being hosted on other websites.Business Response
Date: 03/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 28, 2024, and January 5, 2025, email notifications were sent to our customer advising them that their financial institution declined payment, so we could not renew their Website and Marketing Standard (W+M) plan.
On January 7, 2025, an email notification was sent advising them that their W+M plan had been canceled.
On January 22, 2025, they contacted our Care Team and requested that their W+M content be restored. At that time, they were correctly advised that there would be a fee to process this request, which they declined.
On March 9, 2025, they again contacted our Care Team. They requested to recover the images they had previously included on their W+M plan and were correctly advised that the content associated with their canceled W+M plan was beyond our recovery time frame.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate their candid feedback about our service levels, unfortunately, the images they have requested are beyond our recovery time frame.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spent countless hours holding and on the phone with GoDaddy and additionally corresponding to get money owed to me in the form of a refund when a paid item was removed from my account. They make this process impossible, when this is something that should be automatic. If they remove a purchased product, a refund should be automatically issued. I purchased a domain protection on 1/30/25, and removed automatic billing, the product was cancelled by GoDaddy, though I was not requesting a cancellation and they have made me go through unbelievable requirements just to get my money back. I had to fill out a form, after being on the phone with customer service forever, and before I filled out this request for a refund form, I had to go through multiple steps to request for them to cancel two-step verification, and then I had to wait 48 hours after this process is complete to call them again, to hold forever, for terrible customer service, only to lead me down a long rabbit hole, when ultimately, if GoDaddy cancels a purchase, they should automatically refund the customers money. I did not ask for this cancellation, but they have made the process of giving your money back literally impossible. They have no accountability and I have been with their company for over 20-years and they have become the worst company to deal with on any level including changes in their company policies and customer service, none of which benefit the customer.Business Response
Date: 03/14/2025
Thank you for the opportunity to address our customer's concerns.
On January 30, 2025, our customer purchased Ultimate Domain Protection for one of their domains. On February 25, 2025, they canceled the Ultimate Protection, and then purchased Full Domain Protection instead. Domain Protection is an optional add-on that comes in two tiers (Full and Ultimate). Each tier offers different levels of protection for our customers domains. More information can be found here: ***********************************************************************.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The original transaction from January 30, 2025 is within GoDaddys refund policy, and as a result the transaction has been fully refunded. Our customer can expect the funds to fully post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding GoDaddys faulty cancellation process and failure to provide a refund for unauthorized ********** June 2024, I signed up for GoDaddy and initiated a cancellation in July. I assumed the cancellation was successful, but charges continued. In December 2024, I attempted to cancel again. Initially, I thought I made a mistake, but on February 1, 2025, I saw another charge and realized it was due to a flaw in GoDaddys system, not my ******** a tech-savvy customer, I found *********************** cancellation process misleading and ineffective. The system appeared to cancel, but it didnt. I had no choice but to cancel with live agent intervention, which was not indicated during my July or December attempt. I have screenshots proving the cancellation process was flawed.On February 1, 2025, I contacted GoDaddy via chat, received a refund for one recent charge, and requested a full refund for charges since July 2024. The representative directed me to submit a refund request, which I did. Despite being told it would be processed in 8-10 business days, no resolution was provided, and the timeline kept extending.On March 5, 2025, I submitted a second refund request with no response. Ive contacted GoDaddy multiple times, receiving vague responses like Your ticket is being worked on. The issue remains unresolved.This highlights a systemic flaw in GoDaddys cancellation process and poor customer service. Ive been charged over $140 for a service I canceled.Requested Resolution:Immediate resolution of my refund requests.included: screenshots from 02/01 that show when you click to turn off auto-renewal (the only option to cancel) it then says that auto-renewal is already off which is false. Order IDs: ********** / ********** / ********** / ********** / ********** / ********** / ********** / ********** Refund Requests: February 1, 2025 (first); March 5, 2025 (second)This was the most recent Order ID and was refunded on 02/01/2025: **********Business Response
Date: 03/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 20, 2024, our customer purchased a domain name and an M365 Email Essentials plan for a one-year term. The same day, they activated a free trial of a Websites + Marketing (W+M) Basic plan and renewed the plan for a one-month term. W+M is GoDaddys proprietary, do-it-yourself, template-based product that customers can use to construct and host their websites.
In accordance with our customers account settings, ********************** processed automatic renewals for the W+M plan in good faith to honor agreements with them. These renewals were processed starting on July 24, 2024, through January 31, 2025. GoDaddy sent renewal notices prior to expiration, informing our customer the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy also emailed order confirmations following each successful renewal.
Our customer entered their account on December 8, 2024, and disabled the Automatic Renewal setting on their domain name. However, they did not modify the renewal setting for their W+M plan.
On February 1, 2025, they contacted our *********** regarding their billing concerns. The W+M plan was canceled, and a refund was issued for their most recent renewal.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's billing frustrations, we respectfully decline their request for retroactive refunds for the renewals in question. They may wish to review our Refund Policy provided below for their convenience:
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** V
Office of the CEO - GoDaddyInitial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had purchased a domain from Go Daddy but it was being maintained for me. I decided to go with WIX because Go Daddy is frustrating to work with. I had a third party set up my site. Go Daddy needed permission from me to allow the company access to my domain. I submitted the request to GoDaddy for that access five times. They then advised the third party I didnt have a domain name. I called GoDaddy to clarify and they said my domain name, ******************** was under another account. I requested assistance on that and ***** Fe refused to understand or allow me to speak to a supervisor about this (now two month old) problem.Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 10, 2025, our customer contacted *********************** ************* Team and initiated the transfer of the domain name in question to another registrar.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 10, 2025, the transfer of our customer's domain to their chosen registrar was completed, and we consider this matter to be resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ********
Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding misleading information, unauthorized charges, and the inability to receive proper customer service from ************************** months, I have been trying to resolve an issue regarding my domain transfer to Wix. I was misled into believing that I had to build a website with GoDaddy because my domain supposedly would not transfer properly due to DNS settings. This was false information, as I later confirmed with a live Wix agent that the transfer was completely possible. Additionally, I was told by a GoDaddy representative that *** does not have live agents, which was also untrue.After realizing I was misled, I attempted to cancel the website the very next day after payment, but I have been unable to do so due to GoDaddys poor customer service. Every single day, I have spent between 47 to 50+ minutes on hold, only for the calls to either drop or be disconnected. This is completely unacceptable and unfair to any consumer, especially considering the amount of money I have spent with your company.I demand the following resolutions immediately:Full refund for the website service I was misled into purchasing.Cancellation of all unwanted services and subscriptions.Immediate assistance from a representative to finalize these actions without further delays.If this issue is not resolved promptly, I will escalate my complaint to consumer protection agencies, including the ******************************* (***), and my states ************************* as well as dispute the charges with my bank.I expect a written response and resolution within 7 business days from the date of this complaint. Please contact me at to resolve this matterBusiness Response
Date: 03/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 21, 2025, our customer initiated an online transaction to purchase a Websites + Marketing plan for a one-year term, independently, without any assistance from GoDaddy. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
They next contacted GoDaddy's ************* team, on March 6, 2025, to inquire about a refund. During this interaction, our team provided clear information regarding GoDaddys refund policy, which can be reviewed here: ***************************************************/refund-policy. They were also advised to complete an out-of-policy request form. Our records do not show that this form was submitted by our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's concerns, our records indicate no communication regarding a refund request within the 30-day window specified in our refund policy. As such, we must respectfully decline the refund request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received multiple emails daily from each of go daddy clients listed to do telemarketing ************************* **************************** **************************** *************************** *************************** ***************************** ***************************** ************************* ********************* ***************************** ************************Business Response
Date: 03/10/2025
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
GoDaddy takes spam complaints seriously. Our Abuse team is available to carefully review their concerns, taking action as needed in accordance with our terms of service.
RESOLUTION:
The complainant can contact our Abuse team at ********************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** *.
Office of the CEO | GoDaddy
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