Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,603 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around the first of the year, I canceled all domains with Go Daddy. But Go Daddy attempted to bill a defunct business credit card in the month of February. In March, they sent the account to collections. Really Go Daddy. A no longer existing credit card should tell you something. Business closed. Really Go Daddy. I went into my account a month before you attempted to charge my account when you gave me the heads up auto renew was coming up and I toggled to cancel for all of the domains. This seems really slimy. I will never again have a domain with Go Daddy.
Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 17, 2023, our customer registered a domain name for a two-year term via an online transaction.
On February 18, 2025, in accordance with our customers account preferences, ********************** automatically renewed the domain in question for an additional two years. Prior to expiration, GoDaddy sent renewal notices informing them that the expiring services would renew based on their account settings unless action was taken, as account management is a customer's responsibility.
On March 19, 2025, our customer next contacted *********************** ******************** requesting to cancel all products. At that time and were correctly informed their February 18, 2025, was renewal was no longer refund-eligible per our Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we empathize with their billing frustration, we respectfully decline their request for a refund. We encourage them to review and manage their account settings to prevent further unwanted renewals. Instructions to disable the automatic renewal are provided within the Help article found at *****************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 03/25/2025
You did not acknowledge that I canceled all renewals.
Nor did you acknowledge that you attempted to bill a no longer existing business credit card.
Nor did you address the collection agency matter with Cegeny.
I didnt ask for a refund. I asked for you to stop collecting via a third party.
Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response and respectfully decline our customer's refund request.
On January 19, 2025, our customer removed a payment method from their account but left a checking account payment method active. Per our customer's account preferences, that checking account was used on February 18, 2025, when GoDaddy automatically renewed the domain in question for an additional two years.
To process checking transactions, GoDaddy uses a third party, **************************** ******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.? Based on our customer's complaint, ******* is now attempting to collect the funds from our customer. ********************** does not make collection efforts, and efforts made by ******* are outside of GoDaddy's control.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ********
Office of the CEO GoDaddyInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/7/25 GoDaddy charged my credit card for 3 years use of 3 e-mail addresses. Two weeks later, tried to cancel one of the three e-mail addresses. To this day, they are refusing to refund my money. Have been a customer for 20 years and never have had an issue with them before.Business Response
Date: 03/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 7, 2022, our customer purchased three ********* 365 Email Essentials plans for a three-year term via telephone transaction with our ************ On March 15, 2023, our customer upgraded these email plans to a higher tier to include additional storage and features.
On January 7, 2025, per our customers account preferences, ********************** automatically renewed the emails in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration on December 28, 2024, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
Between January 20, 2025, and March 17, 2025, our customer contacted our *********** to discuss their billing concerns and requested a refund. Our staff informed them the purchase was outside of GoDaddys Refund Policy, and directed them to fill out our Out-of-Policy Refund Request form for review to determine if an exception to our refund policy was warranted.
On March 18, 2025, our Refund Exception team responded to our customer informing them that after reviewing the information they provided,we are unable to approve this out-of-policy refund request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed. The products in question are outside of refund eligibility per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 2, 2024, I was in the process of transferring my website within GoDaddy. A representative instructed me to delete my current account to create a new one, stating that a direct transfer was not possible. I explicitly confirmed with the representative if I should delete my website before purchasing a new one, and he confirmed. I have a screenshot of this confirmation.After following the instructions, I returned to the chat, and the representative told me to "wait" and not delete it, but it was already done. He then assured me that I would receive a refund of $259.76 since I had now been charged twiceonce for the deleted website and once for the new one, which I paid $179.88 for.I followed up with GoDaddy a few months later to check on the refund. However, I never received the refund or any further response. At the end of February 2025, I reached out again, and on March 19, 2025, GoDaddy informed me that they would not be assisting me with a refund or any resolution for this issue.I am requesting the refund of $259.76 as initially promised by the GoDaddy representative when I followed their instructions.Business Response
Date: 03/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2023, our customer purchased a Deluxe cPanel hosting plan for a 2-year term via online purchase.
On December 2, 2024, our customer contacted our Care Staff to inquire about other site building options and were directed to our Websites+Marketing (W+M) site builder. W+M is a proprietary, do-it-yourself, template based product to construct a website. To free up the domain name for use, our Care Staff directed our customer to cancel their old hosting plan before they were advised that the plan was not eligible for a refund and they would need to fill out our, Out of Policy Request Form (****) to request an exception to our Refund Policy. Our customer filled out the **** form that same day.
On December 3, 2024, our customer purchased W+M for a ****** term with the assistance of our Care Staff.
On December 17, 2024, our customers **** was reviewed and declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has provided the requested refund for the time remaining on the old hosting plan as a gesture of goodwill. The refund may take 5-7 days to return to our customers financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told the abuse @ go daddy to tell their hackers and scammer to cease spamming my email, in return they've slammed me 7 x to get me angry. This is harassment and stalking. The domain listed by ********* . Com is located at ***********************************************, phone ************ which all is under the owner ship of go daddy.Charges will be filed if it's not stopped. They can deny any wrong doing it's their business naming used under the false hood name " *************** "If proof is needed i surely will supply all ips and IDsBusiness Response
Date: 03/19/2025
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
The ************************************************** (*****) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered.?GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ******************* masks the registration information required by ***** and replaces it with Domains by Proxys information.
While GoDaddy is the registrar of record for the domain ***************, we have no other affiliation with its current registrant or any associated business.
GoDaddy takes the prevention of unwanted email and spam very seriously and does not tolerate the use of our products to send spam.
If our customer believes a ********************** customer is using our service in violation of our Terms of Service (such as sending spam), we ask that information be submitted to the following link:
*********************************************************
GoDaddy will investigate and take appropriate action when instances are brought to the appropriate parties' attention.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/19/2025
Whether or not there's no affiliated attachments to the sender of these emails it is still coming from or off your server as it shows registered to your business, turning a blind eye to this intrusive behavior will only escalate problems on your side. I would think with all the knowledge your company advertises e.g AI web basing, you would know how to track and close down this culprit or at least inform the higher officials in law whats attacking your service. I have the IPs saved, at this time I cannot access the proof however when I can in 1 -2 business days, I will be ***** turning it over to the BBB to pass on to you. Until then the problems still are coming and flooding my business emails; I expect your side to take action.
Thank you
Business Response
Date: 03/24/2025
Thank you for the opportunity to address the complainants additional concerns.
We stand by our original response. While the domain name is registered via GoDaddy, we are not the email service provider. If our customer believes the domain name in question is being used to engage in illegal activities or in violation of our Terms of Service, they should report the activity through our previously mentioned process and provide any supporting documentation they deem appropriate.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a refund processed for a domain renewal for $22.17.I explained to them that the card the domain was purchased with was no longer valid. I paid for the renewal with a card ending on file on Feb 23, 2025. The refund should have been sent to that card due to the card the purchase was made with was no longer being used. It's been 3 weeks and I still don't have a refund. Please send my money to the card currently on file!Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On February 22, 2018, our customer purchased a domain name registration for a one-year term via online transaction. Per their account preferences, ********************** automatically renewed the domain name in question on an annual basis, most recently on February 23, 2025. GoDaddy proactively sent notices on January 24, and February 18, 2025, to inform them the service would renew in accordance with their account settings unless action was taken.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 23, 2025, following the transaction, our customer contacted our Care team requesting a refund for the transaction and charge to a different payment method.
We have reviewed the original renewal transaction in question with our Payment Processing Team and have determined the transaction has been voided. A voided transaction refers to a canceled or annulled transaction that has been reversed before it is fully processed or settled. In simple terms, it means that the initial transaction has been undone or invalidated, resulting in no financial impact on our customer's account.
When a transaction is voided, it typically disappears from the account statement, as if it never happened. In some cases, the total amount of the transaction may be reserved by the financial institution.
We suggest that our customer contact their financial institution to determine if the funds in question are in reserve or to confirm the transaction was canceled.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 03/25/2025
This response is inadequate. The funds never showed in my account and I clearly expressed to them that that card was closed thus the reason I had to repurchase the domain using the discount code.
Go Daddy should have sent me a check! I put them on notice that the card was no longer being used.
I need a check sent to me or they can ******* the ***** to the card used to renew the domain.
Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customer's billing frustration, we stand by our previous response.
As the transaction in question was voided, GoDaddy never received the associated funds. Consequently, we are unable to provide the requested refund.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Referring to Ticket #ART-695745: created on Thursday, March 13, 2025, which stated I would be sent a link to ***************************** to create a new password so I can access my GoDaddy account within 72 hours. As of this morning, Tuesday, March 18th, I have not received the link. I have called several times w/o any resolution to this problem. I have my own business and depend on my GoDaddy account to maintain that business. I need to access my GoDaddy account which will give me access to my e-mail sent to my business email address. Please ask GoDaddy to send me the necessary link: ***************************** to access my GoDaddy account.Business Response
Date: 03/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 13, 2025, our customer submitted a request to our Account Recovery Team (ART) to update the email address on file. The standard time frame for a response from our ART is ***** hours. Recently, our ART is experiencing a higher amount of requests and they are slower to respond than is typical.
Our ART responded to our customers request on March *******, that they had received said request, but had not had a chance to review the information provided as of yet. Once they did, they would respond to our customer accordingly.
On March 18, 2025, our ART reviewed our customers submission and updated the email address on file on our customers behalf. Our customer was notified shortly afterwards.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize that our ART took longer than expected to respond to our customers submission. ********************** strives to provide the best service in the industry, but sometimes we miss the ***** Our office has shared this feedback with our Management Team in an effort to improve our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy promised to honor the 1 year price for my website and to only take a certain amount. They charged my card twice resulting in excessive charges. When I addressed this, they danced in circles about credits and refunds (nothing refunded to my bank), while ignoring the bottom line of me paying too much. They told me they escalated the problem but I never heard back from the investigation so I called them and after explaining the issue, the employee hung up on me. Bottom line is I was overcharged from what GoDaddy said they would charge me. Per photos, I should have only paid a total of ******.I had a credit of ***** prior to the two bank charges. The two bank charges in March totaled ******. Including the overage charge from February (credit of *****), total I paid to GoDaddy was ****** for what was supposed to be ******. The difference I am owed is *****. Please refund my bank account ****************************.Business Response
Date: 03/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office connected with our customer on March 23, 2025 to discuss their concerns. During our interaction, they were provided refunds of roughly $117, as well as an additional year of their Websites + Marketing plan at no cost to them. Our customer has indicated that they are satisfied with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 03/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you, BBB and Office of the CEO, for your attention, consideration and resolution. I appreciate the quick and thorough response.
Regards,
********* *****
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i've been in the hopsital for the past few months. 4 of my domains expired. The domains have not even been expired for a month and godaddy is trying to charge me $427.96 to renew them. this is such as predatory practice. This is so excessive and crazy for someone who has been a customer with ******************** for years. domains names: *******, ***************, ************, *****************.Business Response
Date: 03/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 22, 2025, per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with our customer.
********************** sent renewal notices prior to expiration, including on January 24, 2025, and February 18, 2025. GoDaddy also sent notices after expiration on February 22, 27, and March 4, 2025, informing our customer their expired items were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
On the day a domain name expires, in this case February 22, our customer's agreed and purchased term of domain registration ended. After our customer's agreed and purchased term of domain registration ended, GoDaddy (at our own cost) provided our customer with a ****** ***** period to renew or redeem the name.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy, we have waived the redemption and renewal fees for the domain names in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy keeps sending my two-factor authentication requests, incessantly, despite the fact that I do not have 2fa activated in my account (*********). In trying to deactivate the 2fa, GoDaddy, without warning, deactivated my primary phone number from my account, causing further problems with access. I called tech support, which required a wait of 20 minutes to speak to an agent whose only advice was to send a request to update my primary phone number to an account who stated that it would take up to 72 hours to address my request. This is unacceptable.Business Response
Date: 03/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2025, our customer enabled Two-Factor Authentication (2FA) on their account. 2FA provides an additional layer of security by requiring an account holder to provide a numeric code received via text message or an authenticator app along with their normal verification information to access the account. They removed 2FA from their account later the same day.
Also, on March 16, 2025, they made multiple changes to their contact preferences, including the phone number listed on their account.
On March 17, 2025, they contacted our Care Team regarding issues they were experiencing with their account. A ************* Supervisor informed them that due to certain security factors, a temporary block was placed on the account. The block was removed; however, our customer was informed that they would need to wait 24 hours before they could receive any more SMS codes to make additional changes to the account.
On March 21, 2025, our customer contacted our Care team and confirmed they were able to access their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to contact our customers via phone to resolve their concerns; however, we have been unsuccessful in reaching them. We have since emailed them and remain open to assisting them should they have any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards
******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/24/2025
Dear BBB,
I am unable to accept the response from the business because some aspects of GoDaddy's response are incorrect. First, the customer service was not responsive and it was only after I took my issue to the BBB that I got a response. Second, the 2fa system was not functioning properly and GoDaddy's actions--to block access for 72 hours--were inappropriate and due to faulty systems and poor policy.
Having said this, I do now finally have access to my accounts and so long as I do not have further issues, I consider the current complaint to be resolved, and I hope we can now move forward without further issues.
Signed,
******* *******
Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received auto-renewals for a product and automatic enrollment in a product I never signed up for. I made numerous attempts to contact GoDaddy by phone, text, and chat within the refund window to request a refund but was not able to complete the request. By phone, I was on hold for more than 30 minutes and then the call just disconnected on the other end. By text, I have re-started a conversation with agents more than 10 times. Each time, they would abruptly respond that a new person was taking over the conversation and re-start the entire process including validating account information. They never offered a resolution. The closest I got to a resolution was an agent sending me a link for a refund exception form, but the link did not work.Business Response
Date: 03/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 18, 2013, our customer purchased an Ultimate Secure Hosting Plan via the GoDaddy website for one year. That plan has been renewed multiple times per their account settings and manually by our customer, most recently on February 18, 2025, for an additional six-month term.
On January 30, 2019, our customer purchased an Ultimate Managed WordPress plan for a three-year term during a call with GoDaddy's ************* Team. This plan has been renewed twice, each time for three years, per their account settings, most recently on January 30, 2025.
After each renewal of our customer's products a receipt was sent to them via email.
From February 20 to March 15, 2025, during multiple interactions with our Care Team, they were advised regarding how to cancel the products in question and request a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review and manage their account settings to avoid unwanted renewals in the future. To request an Out-of-Policy Refund, they must first cancel the associated Hosting plan by following the steps outlined here: ****************************************************************************************************;
The products in question are currently outside of GoDaddy's Refund Policy, this policy can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddy
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