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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,590 total complaints in the last 3 years.
    • 674 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated a request to update my account information eight days ago and I was informed that it would be processed within 72 hours however I have yet receive any confirmation or update. This delay is causing significant inconvenience as I need immediate access to my domain, I then contact the customer service andkindly asked him to please provide me with the status updated as soon as possible and then thats when they told me that the Update had been closed. They closed the request without giving me any type of update so I asked him kindly. Is there any issues preventing completion of this request? I then expect a clear explanation and a prompt resolution. I appreciate your immediate attention to this matter.

      Business Response

      Date: 03/06/2025

      Thank you for the opportunity to address our customer's concerns. 
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
      On December 23, 2024, our customer reached out to our Care Support team regarding an issue accessing their account. During this interaction, our team advised them to submit an Account Recovery Request to update their registered email address.
      GoDaddy offers a secure, structured process that enables account holders to request access to their domain or account. This process is outlined in detail here: **********************************************************************************************************.
      On January 4, 2025, our customer contacted us again for an update on their Account Recovery Request. After a thorough review with our Account Recovery team, it was determined that the documents submitted were invalid, and as a result, the case was closed.
      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
      We empathize with our customer.  ********************** is committed to safeguarding account security to ensure access is granted only to the legitimate account owner.
      We encourage them to continue working with our Account Recovery Team and provide the necessary documentation to regain access to their account. Once the required documentation is submitted, they may contact us directly at *********************************************** to expedite their request.
      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kind regards,
      **** *.
      Office of the CEO
      GoDaddy

      Customer Answer

      Date: 03/07/2025

      URGENT: ACCOUNT RECOVERY PROVIDED DOCUMENTS DUE TO FIRE ****., I AM FOLLOWING UP **** ACCOUNT RECOVERY REQUEST, AS MY PREVIOUS SUBMISSION WAS DENIED ON THE ***** THAT MY DOCUMENTS DEEMED "IN*****". I WANT TO CLARIFY THAT I HAVE SUBMITTED ALL THE ***** DOCUMENTS I HAVE AVAILABLE, AS MY FAMILY AND I SUFFERED A DEVESTATING FIRE THAT RESULTED IN THE **** OF OUR IMPORTANT RECORDS. GIVEN THESE CIRCUMSTANCES, I KINDLY ASK FOR FLEXIBILITY AND ALTERNATIVE VERFICATION METHODS TO RESTORE ACCESS TO MY ACCOUNT. I AM WILLING TO PROVIDE ANY ADDITIONAL INFORMATION OR WORK WITH YOUR TEAM TO VERIFY MY IDENITY ANOTHER WAY. PLEASE3 RECONSIDER MY CASE WITH UNDERSTANDING AND URGENCY, AS THIS SITUATION IS ALREADY CAUSED SIGNIFICANT DISTRESS. I LOOK FORWARD TO YOUR PROMPT RESPONE. 

       SINCERELY,

      ********** *****

       

      Business Response

      Date: 03/10/2025

      Thank you for the opportunity to address our customers additional concerns. 

      We stand by our previous response. 

      GoDaddy is committed to safeguarding account security to ensure access is granted only to the legitimate account owner.

      We encourage them to continue working with our Account Recovery Team to provide the necessary documentation and/or discuss alternative options to regain access to their account. Once the required documentation is submitted, they may contact us directly at *********************************************** to expedite their request. 

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards, 
      **** *.
      Office of the CEO GoDaddy
    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that my domain would lapse if I did not pay for it's renewal, so I paid and then I was charged a second time. Their system is confusing and customers should not be liable for **********************'s inadequacies and inability to be clear and transparent. I was told that they could not refund me the overpayment and that I now had renewed for two years. First of all, I did not authorize payment for two years and on top of that I didn't even get a discount for paying for two years at a time. All I want is to pay for one year--that's it. This is a fraudulent charge and I feel like I'm being bullied by another big corporation that lacks accountability. I've been a customer for almost 20 years, but that counts for nothing. Their customer service used to be great, but now it's useless. Going to find an alternative and move my domains if they can't resolve this one small thing.

      Business Response

      Date: 03/09/2025

      Thank you for the opportunity to address our customer's concerns.
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
      On March 1, 2025, our customers domain name auto renewed for one year per their account settings.
      On March 2, 2025, our customer manually renewed their domain for and additional year.
      On March 5, 2025, our customer contacted our Care support team and requested a refund for one year. At this time, they were correctly advised that it was outside of our refund policy and the refund was denied. Our refund policy can be found here: ***************************************************/refund-policy.
      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
      We apologize for the confusion regarding our customers domain renewal and have issued a refund for one of the renewal transactions.The domain in question will retain its two-year term.
      Thank you again for the opportunity to address the concerns presented by our customer.
      Kindest regards,
      Ashlee E
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* **********

       
    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an online pet store in April of 2024. I decided to create a website through GoDaddy. We are a pet food delivery service in ******* and conduct 97% of it through online sales. After months of the website successfully running I was looking for other ways to make it easier for customers like adding auto ship. I was informed that a godaddy custom designed site would better fit my business by offering that option. After paying ******** on October 28th 2024 for a custom designed site we had our first meeting on November 7th. By December 19th there was a number of things that needed to be fixed the biggest issue being the site would not accept online payments when we attempted a mock checkout. ****** attempted to fix it with no result and transferred me to someone who submitted a ticket for this issue. later that evening I received an email Saying my domain was transferred and my new site was live. 2 days later I received a call from a customer stating they were getting an error code at check out. I have gone back and forth with godaddy calling over 20 times with this the same issue. I escalated this issue 3 times the last one being in request for a refund. At this point we have lost thousands of dollars paying employees and overhead for a business making no income for months. It takes 3-5 days for them to address issues, which is why this went on so long. And the issue was never resolved. I requested my site be taken down and compensated with a full refund. After being told by 3 supervisors there was nothing they could do. The site has not made 1 single sale since it was published. He said since my site was live there was nothing he could do. I informed him I did not publish the site personally and the issue was present before it was published. He then said he'd go out of contract and issue me a $840 refund and take down my site. I still do not feel compensated. They did not hold up to their own contract and I feel entitled to the remaining balance of $2,178.33.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On October 25, 2024, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term.   WDS enlists our team of website builders to build a website on our customer's behalf.  

      Our WDS team delivered our customer's completed website on December 19, 2024, in the time after our customer contacted **********************'s Payments Team, for assistance accepting payments through their website.


      On February 17, 2025, they contacted our Care Team to cancel their website, and as a one time-time courtesy, they were provided with a partial refund for their website.

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We respectfully decline our customer's request for a larger refund; as per GoDaddy's Refund Policy, our customer is not eligible for the refund they have requested. That policy can be viewed at this link: ***************************************************/refund-policy 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      **** M
      Office of the CEO - GoDaddy
    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************. They stole money from our clients and from us. They are wanting to charge our account without our consent and not return the clients money. They are holding funds and not returning to client or us as the comapny. Spent over 3 hours waiting for someone to pick up and when they did they, they right away hung up. Spent all day yesterday and today chatting to constantly be disconnected and had to restart so many times to have the worse customer service *** there could possible be. This company is fraudulent and you should not do business with them. They will take your money and disrespect you and your company, your clients and everyone involved.

      Business Response

      Date: 03/10/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On January 8, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure online debit and credit card payments through their website or in person.

      On March 3, 2025, our customer was notified via email that ********************** could not continue providing merchant services for their business due to certain risk factors. GoDaddy provided the option to either refund all transactions that had not yet been paid out or place the funds on a 120-day reserve to cover any disputes or refunds on their merchant account, after which their funds would be paid out to their financial institution.

      On March 5, 2025, our customer elected to have the transactions in question refunded.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We have confirmed that the transactions in question were refunded to the cardholder on March 6, 2025. They should allow between three to five business days for those funds to reflect with their financial institution(s).

      Thank you again for the opportunity to address the concerns presented by our customer.

       

      Kindest regards,

      ******
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/11/2025

      The Services between us were that the money would be transferred from our clients account to our account. 
      However, GoDaddy, took the money from the client and withheld from us as the recipient. Our client was willing to talk to them about the situation and explain and GoDaddy refused to talk to us as GoDaddys client and also refused to talk to our client. 
      Then want to charge a fee to us when no services was provided and has taken over 2 weeks to return the funds back to the client, therefore has stolen from our client. 
      this was a huge loss on everyones time because our client has the money taken out, charged interest on their credit cards, paid the balance in their credit card to now have lost that money because GoDaddy is refunding to account (at their time line/more than 5 business days) and the client cannot get funds back after payment. 

      GoDaddy refuses to talk and provide any form of assistance and has discriminated against us and our clients.

      Business Response

      Date: 03/17/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response.

      GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

      As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.

      While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.

      *******************************************************************************

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the CEO GoDaddy 

      Business Response

      Date: 03/17/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response.

      GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

      As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.

      While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.

      *******************************************************************************

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the CEO GoDaddy 

      Business Response

      Date: 03/17/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response.

      GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

      As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.

      While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.

      *******************************************************************************

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the CEO GoDaddy 
    • Initial Complaint

      Date:03/04/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issues with GoDaddy began immediately, but it wasn't clear immediately because their support staff was simply misinformed or downright lying to me. My previous host was Media Temple, whom was purchased by GoDaddy. Upon transfer I got to keep the same pricing and all my email accounts. I was keen to notice the only mentions of Email in GoDaddy's docs and UI were for a paid MS365 email and I did not want that. I asked many times if they were going to move my email from the self-hosted platform to Outlook and begin charging me. I was assured multiple times I got to keep my emails and it would continue being free. Fast forward 6 months an I get an email saying all my emails need to be transferred to MS365 servers and this would happen in 3 weeks and also I needed to login to each of them to prove they are still use use (I was busy interviewing for jobs at this time. I called and chatted multiple times to get clarity and ask why all previous conversations were the opposite of this email communication and they were very clear if I want email, it has to be through MS365 and that it was and will be free because I had been converted from Media Temple. I was told this several times, but it's all false. Not only will they begin charging me money for every single email account at the beginning of the next billing cycle, they also failed to communicate (even after I asked many many times) that they do indeed have cpanel email -- this is exactly the email I had before GoDaddy and the free email I had been asking about every step of the way. As you can see in the screenshot they did not try to help me get what I had and what I wanted or to help me understand their product offering, instead they demanded I switch to a paid email platform I consider to be the worst in the industry and told me they have no free email options. I didn't even get a bill for the emails, rather I just discovered in my account that in 20 days I would be charged $90 for a bunch of email subscriptions.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      GoDaddy acquired Media Temple in 2013, but it remained a separate business and operated independently.

      On July 26, July 31, and August 6, 2024, GoDaddy sent multiple notifications to our customer to inform them that ******************** was being retired and that their email services would be migrated from Media Temple to GoDaddy beginning on August 7, 2024. These notices included a link to an article providing our customer with information about the move which explained that customers would be provided with a seven-month free trial of the M365 ************** The migration was completed on August 8, 2024.

      Between March 3 and 4, 2025, our customer contacted our Care Team multiple times regarding their upcoming renewals and inquired about migrating their email to cPanel. Our customer was correctly informed that they could migrate their emails to cPanel if they chose; however, GoDaddy could not assist them with this.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we understand our customers billing concerns, ********************** has provided ample time for our customer to assess their email needs.

      As a one-time courtesy and gesture of goodwill, we have extended our customers' email service for an additional month at no cost to them, giving them additional time to make any needed adjustments to their email subscription.

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/11/2025

      I do not believe the reply is accurate. I think the CEO is explaining away what was supposed to happen, but unfortunately she has little understanding how the customer support was trained and is simply replying with what she believes is the policy. I was told many times that 365 was not going to be a paid service and was the only email option. You can probably find ************************************************************************************************** The CEO seems to not understand how poorly their customer service team dealt with this. She also cites specific email communications that I cannot find, nor have any recollection. I dont remember seeing any that clarified my concern, thats why I needed to rely on customer service who consistently told me wrong information.

      The important part is how clear customer support was about MT mail being available to former MT customers indefinitely (False). How much they reassured me that ************************************************************************ customer and it was part of the plan (false). I even have a conversation from just last week where someone was 100% certain GoDaddy had no free email option (false). Weirdly the next day, after being a GoDaddy customer for almost 2 years, finally someone said theres cpanel email thats free. Apparently nobody at GoDaddys customer service was aware of this and the forced me to change my emails twice. I never wanted 365 in the first place, you customer service has no idea whats going on and we rely on them be the GoDaddy website is so poorly designed. 

      Ive honestly never had a company try so poorly to communicate with me and its pretty obvious from the CEOs reply she doesnt have control of her business and isnt saying things relevant to how their customer service behaves. Just admit you have ineffective communication and your customer service team was inadequately trained on the Media Temple rollover. 

      Business Response

      Date: 03/17/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response.

      While GoDaddy sent notices to our customer via email, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is disregarded.

      Regarding cPanel, the primary function of this web hosting service is to allow a user to host a website by uploading files to the hosting plan. One of the features of the cPanel software included in the hosting service is the ability to set up and host domain-based email from within the same hosting plan; however, this is not encouraged, as email accounts hosted within the hosting environment are subject to the same resource limitations imposed on the hosting tier purchased.

      Our customer may wish to review the following ********************** help articles for more information on the hosting and email relay limitations imposed on our shared hosting platforms.

      ************************************************************************?

      *************************************************************?

      We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers fully review their concerns to identify areas for improvement. GoDaddy strives to offer the best service in the industry.

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the CEO GoDaddy 
    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 25, 2025, I sold the domain '*******' on Afternic for $1,912 USD. After a 20% commission deduction, I expected to receive $1,529.60 USD as my payout. However, on February 26, 2025, I only received $1,420.73 USD$108.87 less than anticipated. Afternic explained this discrepancy as $25 and $26 transaction fees, plus a $57.87 'currency exchange fee.' The first payment attempt, on February 24, 2025, used eCheck, converting my USD to Turkish Lira (TL) without consent, rejected by my U.S. dollar bank account. I was charged $25 and $57.87 for this failed attempt, though no funds were delivered. The second attempt, on February 26, 2025, succeeded via Wire Transfer in USD, costing $26. Afternics unauthorized TL conversion, charging me for a failed transaction, and refusal to take responsibilityblaming payment processorsshow a lack of transparency and fairness. I repeatedly requested a refund of the $57.87 unjust fee, but Afternic denied it, offering vague apologies and claiming fees are uncontrollable. This is unfair and breaches consumer trust. I faced multiple unhelpful responses, including excuses about bank policies and external processors, despite clear evidence of their error. Their lack of accountability, failure to warn me about potential fees, and dismissive attitude caused significant frustration. I urgently demand a full refund of $57.87, a detailed explanation of the unauthorized conversion and rejection, and for Afternic to enhance transparency on fees, ensuring customers are informed beforehand to prevent similar issues in the future.

      Business Response

      Date: 03/10/2025

      Thank you for the opportunity to address our customers concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On April 9, 2023, our customer entered payee settings in their ********************** account. 

      On February 21, 2025, the domain name they had previously listed for sale was sold to a third party through GoDaddy Auctions. 

      On February 22, 2025, we unsuccessfully attempted to pay our customer for the sale of the domain name in question.

      On February 25, 2025, our customer updated the payee information on their GoDaddy account; later that day, we again unsuccessfully attempted to pay our customer for the sale of the domain name in question.

      On February 27, 2025, we successfully paid our customer for the sale of the domain name in question. 

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      As GoDaddy incurs fees each time it processes a customer payment, even if it is unsuccessful, we respectfully decline our customers request for a refund of these fees. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      **** M
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/10/2025

      I received the payment on February 27, 2025, but my complaint is regarding the processing fees charged for unsuccessful payment attempts. GoDaddy states that they wont refund these fees, but if they claim they didnt receive this money themselves, they should provide evidence to support this. If they can demonstrate with documentation that these fees were taken by another party (e.g., a bank) and not retained by GoDaddy, I can understand their position. Otherwise, I request a refund of these fees.

      Business Response

      Date: 03/17/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response, as GoDaddy incurs fees each time it attempts to process a payment to a customer. Even when it is unsuccessful, we incur fees and expenses. Consequently, we respectfully decline our customers request for a refund of these fees.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      **** ********
      Office of the CEO GoDaddy
    • Initial Complaint

      Date:03/02/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My website domain was purchased after the payment lapsed in 2017. I contacted GoDaddy to broker a deal and purchase this for ******. They couldnt contact the business, but saw the domain was up for renewal soon. I told GoDaddy I wasnt willing to pay $1-5,000 for a domain after they tried to broker a deal for more money. I waited until the site was up for purchase and saw that GoDaddy purchased it imminently after they knew I wanted the website. The GoDaddy broker recently messaged me and said he could make a deal to purchase the domain if I paid $3-4,000. In my life, this has been the only thing I felt needed to be addressed on another level. Im disgusted at this blatant attempt to scam me under the guise of help that I paid for

      Business Response

      Date: 03/04/2025

      Thank you for the opportunity to address our customer's concerns.
      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
      On June 11, 2018, the domain name in question expired in our customer's account. Per their account preferences, ********************** attempted to automatically renew the domain name in good faith to honor agreements with them. However, their financial institution declined the payments.
      We sent multiple email notifications before the domain's expiration to inform them action was required, as account management is a customer's responsibility.
      In August 2018, the domain in question was canceled from our customer's account due to non-payment. Our records indicate they have had no contact with our Care Staff after the removal of the domain in question.
      On October 12, 2024, via the GoDaddy website, our customer purchased our ********************* (DBS) to obtain their domain that was not available for registration. *** is a service that enlists our Brokers to attempt to connect with the registrant of a domain and negotiate a price to sell the domain to our customer.
      RESOLUTION:
      ********************** upheld its agreements with our customer in good faith and honored its terms of service.
      We appreciate our customer's candid feedback, and while we empathize with them, the domain followed the normal expiration life cycle, as described in the GoDaddy Help article found at this link: *******************************************************************************.
      Since the domain's expiration, another party has acquired it. However, our customer may contact the current registrant directly and discuss any options for re-acquiring the domain name or work with our *** team to negotiate a price on their behalf.
      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      **** *.
      Office of the CEO GoDaddy
    • Initial Complaint

      Date:03/02/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay GoDaddy for the email associated with my practice. On March 2, my iPhone showed an error message on this account requiring that I resubmit my password and go through the authentication process via the GoDaddy site. I did this a dozen times but continued to get the error message. I called GoDaddy at 7 am Eastern and got a recorded message saying the wait time was over an hour and suggesting I request help by text. I did this and after a 15 minute wait was asked redundant questions, each of which I politely answered. When I was told to delete the email account from my iPhone, I asked if I would be helped to set it up again. The text I received in response said, "I'm here to help you with the setup again, so there's no need to worry. :)" With this assurance, I deleted the account from my phone. After reporting that I had done this, I received a text saying, "... if after following the basic troubleshooting steps, it doesn't work, then you have to reach out to the mail service provider." Of course, GoDaddy is the mail service provider. I followed the steps a dozen times but was never able to re-establish the account on my iPhone. Now not only am I no longer receiving messages, I don't have any of my older messages on the phone. When I reported this to the GoDaddy representative, they copied and pasted the message saying they weren't responsible. When I sent a screenshot showing that the correct email and password generated an error message, I received an automated reply providing no assistance.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On October 15, 2024, our customer purchased a ********* 365 Email Essentials plan for a three year term via telephone transaction with our ************* Center.

      On March 2, 2025, our customer contacted our ************* Center to address concerns relating to their email configuration to their Apple Mail email client. Our staff attempted to work with our customer to the best of their ability to resolve their concerns. Unfortunately, due to an ongoing Known Issue, our customer was unable to add their email account to their Apple Mail client following its removal.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office has successfully connected with our customer. We will continue working with them to resolve any outstanding concerns they may have. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      ******* *******
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/10/2025

      GoDaddy has not acted in good faith and has failed to "use commercially reasonable efforts to attempt to provide this Site and the Services on a twenty-four (24) hours a day, seven (7) days a week basis" as required by the agreement cited in the GoDaddy response.

      Because the wait to speak with GoDaddy technical support was over an hour, I accepted GoDaddy's suggestion that I work with their representatives by text. This led to more than 3 hours of misdirection, misrepresentations and delays.

      GoDaddy representatives initially falsely blamed the issues on *****. When I pointed out that my GoDaddy web-based email was also malfunctioning, the GoDaddy representative admitted that GoDaddy had an "issue with our servers." Thereafter my texts received bounce backs with estimated wait times between 17 and 27 minutes, and after these waits, I was repeatedly asked for information that had already been provided.

      I finally gave up with my email issues unresolved.

      GoDaddy is not providing the email services it has contracted to provide, and the public should be made aware that GoDaddy considers wasting 3 hours of a customer's time to be acting in "good faith."


      Business Response

      Date: 03/12/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our initial response.

      On March 3, 2025, GoDaddy became aware of an issue with ********* 365 email accounts that was causing users email addresses to disconnect from their iOS Mail Applications.

      Between March 3, 2025, and March 11, 2025, GoDaddy worked closely with ********* to resolve this issue and minimize any impact to our customers. During this time, ********************** also experienced longer than normal wait times to speak with our ************* teams and encouraged customers to utilize existing alternative channels to connect with our ************* Center.

      We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

      Thank you again for the opportunity to address the additional concerns presented by our customer. 

      Kindest regards, 
      ******* Edwards 
      Office of the CEO GoDaddy 

      Customer Answer

      Date: 03/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ********

       
    • Initial Complaint

      Date:03/01/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: ******************************* Experience Dear GoDaddy Support Team,I hope this message finds you well. I am writing to formally express my frustration and concern regarding my recent experiences with your call center support.Each time I reach out for assistance, I find myself waiting for an excessive period, often around an hour. This extended wait is not due to actual hold times but rather the inefficiency of the support representatives. I have noticed a consistent pattern where they place me on hold for long durations and repeat basic information, which feels like an attempt to run down the clock without providing any meaningful assistance.This situation has become increasingly frustrating, especially as I urgently need my account number for my reseller account. The delays are not only inconvenient but also detrimental to my business operations.I kindly request a thorough investigation into this matter. I believe that addressing these issues will greatly enhance the customer experience and maintain the high standards that GoDaddy is known for.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely, **** Abravanel ******* ******** GODADDY Account number ************ Sent from my iPhone

      Business Response

      Date: 03/06/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      Between March 1 and March 4, 2025, our customer contacted our *********** multiple times, seeking assistance with identifying a customer number for an account they had created under their Reseller account.

      During an interaction on March 4, 2025, a member of our ************* team was able to identify the account and provide our customer with the requested information.  

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers fully review their concerns to identify opportunities for improvement. GoDaddy strives to offer the best service levels in our industry.

      This office has since connected with our customer and has ensured their concerns have been resolved to their satisfaction.

      Thank you again for the opportunity to address the concerns presented by our customer.

       

      Kindest regards,

      ******
      Office of the CEO - GoDaddy
    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did an event on Feb 23 and 24 2025. Godaddy sales people were very persistent. I went ahead and purchased their pos system that I used for the event. Time to deposit our funds they started asking for my bank statements, my past trascations, copies of a years worth of business transactins, and my contract with the city to perform the event. They asked for pictures of the event, photos and videos of us using POS, which I find ridiculous but I still sent all that. We were not told in the beginning that we had to video the use of the **** They have refused to release our funds into our account. They have held our money hostage for the past 6 days and continue to demand more and more information that are irrelevant to them taking their service fees and releasing our funds. People are waiting to be paid. I have sent the requested bank statement, that too is not enough for them. Then they threaten me if I do not produce all this information, they will release our hard earned money to our customers says one of the **** I communicated with.

      Business Response

      Date: 03/07/2025

      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
       
      Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.? 

      GoDaddy takes customer security and our commitment to preventing fraud seriously.  Information had been requested from our customer to verify their GDP account, and their deposits were on hold until the review was complete.    

      RESOLUTION: 

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 

      Once our customer had provided the requested documents, our verification team completed the review and our customers deposits were released. 

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **** *. 
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

       

        The funds have been released and i appreciate the safety steps taken by godaddy....However there are questions asked that are non finacial questions not relevant to releasing the funds such as needing a contract for my event, pictures showing me using the pos system etc, 

      I thank you for releasing our funds.

      Regards,

      African ****************** Network

       


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