Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,593 total complaints in the last 3 years.
- 675 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spent countless hours holding and on the phone with GoDaddy and additionally corresponding to get money owed to me in the form of a refund when a paid item was removed from my account. They make this process impossible, when this is something that should be automatic. If they remove a purchased product, a refund should be automatically issued. I purchased a domain protection on 1/30/25, and removed automatic billing, the product was cancelled by GoDaddy, though I was not requesting a cancellation and they have made me go through unbelievable requirements just to get my money back. I had to fill out a form, after being on the phone with customer service forever, and before I filled out this request for a refund form, I had to go through multiple steps to request for them to cancel two-step verification, and then I had to wait 48 hours after this process is complete to call them again, to hold forever, for terrible customer service, only to lead me down a long rabbit hole, when ultimately, if GoDaddy cancels a purchase, they should automatically refund the customers money. I did not ask for this cancellation, but they have made the process of giving your money back literally impossible. They have no accountability and I have been with their company for over 20-years and they have become the worst company to deal with on any level including changes in their company policies and customer service, none of which benefit the customer.
Business Response
Date: 03/14/2025
Thank you for the opportunity to address our customer's concerns.
On January 30, 2025, our customer purchased Ultimate Domain Protection for one of their domains. On February 25, 2025, they canceled the Ultimate Protection, and then purchased Full Domain Protection instead. Domain Protection is an optional add-on that comes in two tiers (Full and Ultimate). Each tier offers different levels of protection for our customers domains. More information can be found here: ***********************************************************************.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The original transaction from January 30, 2025 is within GoDaddys refund policy, and as a result the transaction has been fully refunded. Our customer can expect the funds to fully post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding GoDaddys faulty cancellation process and failure to provide a refund for unauthorized ********** June 2024, I signed up for GoDaddy and initiated a cancellation in July. I assumed the cancellation was successful, but charges continued. In December 2024, I attempted to cancel again. Initially, I thought I made a mistake, but on February 1, 2025, I saw another charge and realized it was due to a flaw in GoDaddys system, not my ******** a tech-savvy customer, I found *********************** cancellation process misleading and ineffective. The system appeared to cancel, but it didnt. I had no choice but to cancel with live agent intervention, which was not indicated during my July or December attempt. I have screenshots proving the cancellation process was flawed.On February 1, 2025, I contacted GoDaddy via chat, received a refund for one recent charge, and requested a full refund for charges since July 2024. The representative directed me to submit a refund request, which I did. Despite being told it would be processed in 8-10 business days, no resolution was provided, and the timeline kept extending.On March 5, 2025, I submitted a second refund request with no response. Ive contacted GoDaddy multiple times, receiving vague responses like Your ticket is being worked on. The issue remains unresolved.This highlights a systemic flaw in GoDaddys cancellation process and poor customer service. Ive been charged over $140 for a service I canceled.Requested Resolution:Immediate resolution of my refund requests.included: screenshots from 02/01 that show when you click to turn off auto-renewal (the only option to cancel) it then says that auto-renewal is already off which is false. Order IDs: ********** / ********** / ********** / ********** / ********** / ********** / ********** / ********** Refund Requests: February 1, 2025 (first); March 5, 2025 (second)This was the most recent Order ID and was refunded on 02/01/2025: **********Business Response
Date: 03/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 20, 2024, our customer purchased a domain name and an M365 Email Essentials plan for a one-year term. The same day, they activated a free trial of a Websites + Marketing (W+M) Basic plan and renewed the plan for a one-month term. W+M is GoDaddys proprietary, do-it-yourself, template-based product that customers can use to construct and host their websites.
In accordance with our customers account settings, ********************** processed automatic renewals for the W+M plan in good faith to honor agreements with them. These renewals were processed starting on July 24, 2024, through January 31, 2025. GoDaddy sent renewal notices prior to expiration, informing our customer the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy also emailed order confirmations following each successful renewal.
Our customer entered their account on December 8, 2024, and disabled the Automatic Renewal setting on their domain name. However, they did not modify the renewal setting for their W+M plan.
On February 1, 2025, they contacted our *********** regarding their billing concerns. The W+M plan was canceled, and a refund was issued for their most recent renewal.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's billing frustrations, we respectfully decline their request for retroactive refunds for the renewals in question. They may wish to review our Refund Policy provided below for their convenience:
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** V
Office of the CEO - GoDaddyInitial Complaint
Date:03/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had purchased a domain from Go Daddy but it was being maintained for me. I decided to go with WIX because Go Daddy is frustrating to work with. I had a third party set up my site. Go Daddy needed permission from me to allow the company access to my domain. I submitted the request to GoDaddy for that access five times. They then advised the third party I didnt have a domain name. I called GoDaddy to clarify and they said my domain name, ******************** was under another account. I requested assistance on that and ***** Fe refused to understand or allow me to speak to a supervisor about this (now two month old) problem.Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 10, 2025, our customer contacted *********************** ************* Team and initiated the transfer of the domain name in question to another registrar.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 10, 2025, the transfer of our customer's domain to their chosen registrar was completed, and we consider this matter to be resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ********
Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding misleading information, unauthorized charges, and the inability to receive proper customer service from ************************** months, I have been trying to resolve an issue regarding my domain transfer to Wix. I was misled into believing that I had to build a website with GoDaddy because my domain supposedly would not transfer properly due to DNS settings. This was false information, as I later confirmed with a live Wix agent that the transfer was completely possible. Additionally, I was told by a GoDaddy representative that *** does not have live agents, which was also untrue.After realizing I was misled, I attempted to cancel the website the very next day after payment, but I have been unable to do so due to GoDaddys poor customer service. Every single day, I have spent between 47 to 50+ minutes on hold, only for the calls to either drop or be disconnected. This is completely unacceptable and unfair to any consumer, especially considering the amount of money I have spent with your company.I demand the following resolutions immediately:Full refund for the website service I was misled into purchasing.Cancellation of all unwanted services and subscriptions.Immediate assistance from a representative to finalize these actions without further delays.If this issue is not resolved promptly, I will escalate my complaint to consumer protection agencies, including the ******************************* (***), and my states ************************* as well as dispute the charges with my bank.I expect a written response and resolution within 7 business days from the date of this complaint. Please contact me at to resolve this matterBusiness Response
Date: 03/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 21, 2025, our customer initiated an online transaction to purchase a Websites + Marketing plan for a one-year term, independently, without any assistance from GoDaddy. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
They next contacted GoDaddy's ************* team, on March 6, 2025, to inquire about a refund. During this interaction, our team provided clear information regarding GoDaddys refund policy, which can be reviewed here: ***************************************************/refund-policy. They were also advised to complete an out-of-policy request form. Our records do not show that this form was submitted by our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's concerns, our records indicate no communication regarding a refund request within the 30-day window specified in our refund policy. As such, we must respectfully decline the refund request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received multiple emails daily from each of go daddy clients listed to do telemarketing ************************* **************************** **************************** *************************** *************************** ***************************** ***************************** ************************* ********************* ***************************** ************************Business Response
Date: 03/10/2025
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
GoDaddy takes spam complaints seriously. Our Abuse team is available to carefully review their concerns, taking action as needed in accordance with our terms of service.
RESOLUTION:
The complainant can contact our Abuse team at ********************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2-24-25 I was notified by ****** that a charge for $421.60 was paid to Go Daddy for a renewal. The supposed renewal was for a domain name and security for it. I cancelled with Go Daddy years ago. No website, no nothing. This is a 10 year renewal. I got no notification from either company that this was about to hit my account. (There is only $40 in it.) I cancelled all my GoDaddy dealings years ago because they never did what they were supposed to do and I never got the website up and running. Never. I haven't had a website nor any of the other things they are billing me for in years. My business is closed. I think the email address finally shut down last summer sometime. I have none of the information they want from me to "update" my account because I cancelled so long ago I no longer have access to passwords and such. None of the information they have for me is current so they will not/cannot send a password reminder. Now they require a driver's license or passport to cancel. I have no intention of sending my government identification to a company I have not done business with in years.I have disputed the charge with ****** to no avail. I have also disputed it with my bank so I don't know how to proceed. There is no reason I should be put in this position when I did what I was supposed to do years ago. Thank you so much for your help.****** ********Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 23, 2006, our customer registered a .COM Domain name for a 10-year term via telephone transaction with our ************* Center.
On February 4, 2016, our customer contacted our *********** for assistance with renewing the domain name for a nine-year term.
On February 24, 2025, per our customers account preferences, ********************** automatically renewed the domain name for a 10-year term in good faith to honor agreements with our customer. ********************** sent renewal notices to the email address on file prior to expiration, including on January 25, 2025, and February 19, 2025, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken
Following this renewal, our customer contacted our *********** to request a refund. During this interaction, our customer was unable to validate their account for security. Our staff properly directed our customer to complete *********************** Account Recovery process. More information regarding this process can be found here: **********************************************************************************************************RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customers frustration; however we are unable to issue a refund until the domain name has been canceled from the account. We encourage our customer to work with our Account Recovery Team to gain access to the account. Upon completion of their request, we are willing to provide a refund for the domains renewal once it has been canceled and can be reached via email to *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/10/2025
I have tried and failed to work with their department to recover this account. What they are failing to admit is that this entire account was already closed...the website, domain, security, all of it. That was years ago. Now I have to open a new account in order to close it? They should check the last time email was logged into. How on earth could I have gotten the warning? And shouldn't they have sent something through ****** to advise? I got nothing. They will not take my new email address to send a new password. I went through their entire "recovery process" up to the last step where they expect me to send my license or passport. That I cannot do.
Thank you for your time.
Business Response
Date: 03/11/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
We have no record of our customer canceling the domain names renewal or closing their GoDaddy account. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
We encourage our customer to work with our Account Recovery Team to gain access to the account. We remain willing to issue a refund once the domain name has been canceled and can be reached via email to *************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initiated a request to update my account information eight days ago and I was informed that it would be processed within 72 hours however I have yet receive any confirmation or update. This delay is causing significant inconvenience as I need immediate access to my domain, I then contact the customer service andkindly asked him to please provide me with the status updated as soon as possible and then thats when they told me that the Update had been closed. They closed the request without giving me any type of update so I asked him kindly. Is there any issues preventing completion of this request? I then expect a clear explanation and a prompt resolution. I appreciate your immediate attention to this matter.Business Response
Date: 03/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 23, 2024, our customer reached out to our Care Support team regarding an issue accessing their account. During this interaction, our team advised them to submit an Account Recovery Request to update their registered email address.
GoDaddy offers a secure, structured process that enables account holders to request access to their domain or account. This process is outlined in detail here: **********************************************************************************************************.
On January 4, 2025, our customer contacted us again for an update on their Account Recovery Request. After a thorough review with our Account Recovery team, it was determined that the documents submitted were invalid, and as a result, the case was closed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. ********************** is committed to safeguarding account security to ensure access is granted only to the legitimate account owner.
We encourage them to continue working with our Account Recovery Team and provide the necessary documentation to regain access to their account. Once the required documentation is submitted, they may contact us directly at *********************************************** to expedite their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kind regards,
**** *.
Office of the CEO
GoDaddyCustomer Answer
Date: 03/07/2025
URGENT: ACCOUNT RECOVERY PROVIDED DOCUMENTS DUE TO FIRE ****., I AM FOLLOWING UP **** ACCOUNT RECOVERY REQUEST, AS MY PREVIOUS SUBMISSION WAS DENIED ON THE ***** THAT MY DOCUMENTS DEEMED "IN*****". I WANT TO CLARIFY THAT I HAVE SUBMITTED ALL THE ***** DOCUMENTS I HAVE AVAILABLE, AS MY FAMILY AND I SUFFERED A DEVESTATING FIRE THAT RESULTED IN THE **** OF OUR IMPORTANT RECORDS. GIVEN THESE CIRCUMSTANCES, I KINDLY ASK FOR FLEXIBILITY AND ALTERNATIVE VERFICATION METHODS TO RESTORE ACCESS TO MY ACCOUNT. I AM WILLING TO PROVIDE ANY ADDITIONAL INFORMATION OR WORK WITH YOUR TEAM TO VERIFY MY IDENITY ANOTHER WAY. PLEASE3 RECONSIDER MY CASE WITH UNDERSTANDING AND URGENCY, AS THIS SITUATION IS ALREADY CAUSED SIGNIFICANT DISTRESS. I LOOK FORWARD TO YOUR PROMPT RESPONE.
SINCERELY,
********** *****
Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy is committed to safeguarding account security to ensure access is granted only to the legitimate account owner.
We encourage them to continue working with our Account Recovery Team to provide the necessary documentation and/or discuss alternative options to regain access to their account. Once the required documentation is submitted, they may contact us directly at *********************************************** to expedite their request.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that my domain would lapse if I did not pay for it's renewal, so I paid and then I was charged a second time. Their system is confusing and customers should not be liable for **********************'s inadequacies and inability to be clear and transparent. I was told that they could not refund me the overpayment and that I now had renewed for two years. First of all, I did not authorize payment for two years and on top of that I didn't even get a discount for paying for two years at a time. All I want is to pay for one year--that's it. This is a fraudulent charge and I feel like I'm being bullied by another big corporation that lacks accountability. I've been a customer for almost 20 years, but that counts for nothing. Their customer service used to be great, but now it's useless. Going to find an alternative and move my domains if they can't resolve this one small thing.Business Response
Date: 03/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 1, 2025, our customers domain name auto renewed for one year per their account settings.
On March 2, 2025, our customer manually renewed their domain for and additional year.
On March 5, 2025, our customer contacted our Care support team and requested a refund for one year. At this time, they were correctly advised that it was outside of our refund policy and the refund was denied. Our refund policy can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the confusion regarding our customers domain renewal and have issued a refund for one of the renewal transactions.The domain in question will retain its two-year term.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* **********
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an online pet store in April of 2024. I decided to create a website through GoDaddy. We are a pet food delivery service in ******* and conduct 97% of it through online sales. After months of the website successfully running I was looking for other ways to make it easier for customers like adding auto ship. I was informed that a godaddy custom designed site would better fit my business by offering that option. After paying ******** on October 28th 2024 for a custom designed site we had our first meeting on November 7th. By December 19th there was a number of things that needed to be fixed the biggest issue being the site would not accept online payments when we attempted a mock checkout. ****** attempted to fix it with no result and transferred me to someone who submitted a ticket for this issue. later that evening I received an email Saying my domain was transferred and my new site was live. 2 days later I received a call from a customer stating they were getting an error code at check out. I have gone back and forth with godaddy calling over 20 times with this the same issue. I escalated this issue 3 times the last one being in request for a refund. At this point we have lost thousands of dollars paying employees and overhead for a business making no income for months. It takes 3-5 days for them to address issues, which is why this went on so long. And the issue was never resolved. I requested my site be taken down and compensated with a full refund. After being told by 3 supervisors there was nothing they could do. The site has not made 1 single sale since it was published. He said since my site was live there was nothing he could do. I informed him I did not publish the site personally and the issue was present before it was published. He then said he'd go out of contract and issue me a $840 refund and take down my site. I still do not feel compensated. They did not hold up to their own contract and I feel entitled to the remaining balance of $2,178.33.Business Response
Date: 03/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 25, 2024, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term. WDS enlists our team of website builders to build a website on our customer's behalf.
Our WDS team delivered our customer's completed website on December 19, 2024, in the time after our customer contacted **********************'s Payments Team, for assistance accepting payments through their website.
On February 17, 2025, they contacted our Care Team to cancel their website, and as a one time-time courtesy, they were provided with a partial refund for their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customer's request for a larger refund; as per GoDaddy's Refund Policy, our customer is not eligible for the refund they have requested. That policy can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****************. They stole money from our clients and from us. They are wanting to charge our account without our consent and not return the clients money. They are holding funds and not returning to client or us as the comapny. Spent over 3 hours waiting for someone to pick up and when they did they, they right away hung up. Spent all day yesterday and today chatting to constantly be disconnected and had to restart so many times to have the worse customer service *** there could possible be. This company is fraudulent and you should not do business with them. They will take your money and disrespect you and your company, your clients and everyone involved.Business Response
Date: 03/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 8, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure online debit and credit card payments through their website or in person.
On March 3, 2025, our customer was notified via email that ********************** could not continue providing merchant services for their business due to certain risk factors. GoDaddy provided the option to either refund all transactions that had not yet been paid out or place the funds on a 120-day reserve to cover any disputes or refunds on their merchant account, after which their funds would be paid out to their financial institution.
On March 5, 2025, our customer elected to have the transactions in question refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have confirmed that the transactions in question were refunded to the cardholder on March 6, 2025. They should allow between three to five business days for those funds to reflect with their financial institution(s).
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/11/2025
The Services between us were that the money would be transferred from our clients account to our account.
However, GoDaddy, took the money from the client and withheld from us as the recipient. Our client was willing to talk to them about the situation and explain and GoDaddy refused to talk to us as GoDaddys client and also refused to talk to our client.
Then want to charge a fee to us when no services was provided and has taken over 2 weeks to return the funds back to the client, therefore has stolen from our client.
this was a huge loss on everyones time because our client has the money taken out, charged interest on their credit cards, paid the balance in their credit card to now have lost that money because GoDaddy is refunding to account (at their time line/more than 5 business days) and the client cannot get funds back after payment.GoDaddy refuses to talk and provide any form of assistance and has discriminated against us and our clients.
Business Response
Date: 03/17/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.
While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.
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Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyBusiness Response
Date: 03/17/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.
While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.
*******************************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyBusiness Response
Date: 03/17/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
As with all payment processors, GoDaddy incurs processing fees associated with any transaction. It is industry standard for payment processors to assess these fees to their customers, regardless of their account status.
While we empathize with our customers frustration, these fees were assessed as a result of the transactions processed in their account and were agreed to when they signed up to use GoDaddy Payments.
*******************************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddy
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