Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,199 total complaints in the last 3 years.
- 234 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filing a complaint against Go Daddy **** On Friday 16 August 2024, i searched and found a domain on their web-portal, I found the domain I was searching for available for sale for $54 for the first year and since this was part of a new business venture I didnt hesitate and added the domain to the checkout cart. At checkout Go Daddy added mandatory 2 year subscription to the order. They ended up charging me ****** for the order, which considering that I found the domain I wanted and did not speculate over the multi-year mandatory order. I purchased this domain and subsequently started adding the domain DNS to my website as per the instructions of Go Daddy and the website provider Wix. 5 days later to my surprise the web address still redirected to a website with NameCheap. This is another domain provider and competitor to Go Daddy. The website provider Wis also confirmed they could not move the site address as it was with a different company y where I did not have an account. On Monday 19 August I spoke almost 3.5 hours wotb 2 members from the Go Daddy customer service you after many hours pf asking for documentation about my purchase Informed me that I had purchased a completely different web domain and that I had no right or claim for the web domain I had purchased from them. Note that the domain the told me I had allegedly purchased is completely unrelated to my search and original domain purchase. Despite sending screenshots of the actual domain I had purchased to customer services they ignored my case and claimed I could not even request a refund as its against their policy. This was a complete misleading sales setup by Go Daddy and their lack of willingness to help resolve the case has left me with no other option but to seek assistance with the BBB. In those 5 days we spent almost fulltime preparing content based on this sale and now they wont even acknowledge our purchase. Requesting either the domain sold to me or my money back.
Business Response
Date: 08/26/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 16, 2024, our customer registered a .AI domain name via an online transaction.
In accordance with their geographical setting when accessing GoDaddy, the account was defaulted to Spanish as the language setting.
Upon successful registration of the domain, an order confirmation was emailed to them outlining the exact spelling of the domain name without browser setting translations.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Upon reviewing their concerns, we were able to duplicate their experience when managing the domain name within their Domain Control Panel by editing our browser settings to translate the web page to English. However, we were unable to duplicate their experience when entering the domain name for initial registration.
This office has attempted to contact our customer regarding their concerns but has thus far been unsuccessful.
We appreciate their feedback about their user experience and will ensure their concerns are reviewed by the appropriate parties within our organization to streamline the registration process in the future.
As a courtesy and gesture of goodwill, we would be happy to refund the purchase in question, however, the domain name would need to be canceled from their account before we are able to do so. Our customer may contact us via email at *********************************************** once they have canceled the domain name so we can process the refund.
If our customer needs assistance with managing their account, they may wish to visit ********************************** for Live Chat, Help Articles and more.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1,099.38 for 5 years of web hosting plus including SSL on 8/2/2019. Then, on 2/20/22, GoDaddy charged my credit card $239.88 for Wordpress hosting renewal, a product I had canceled when they upsold me on the 5 years of Web Hosting Plus. Then on 5/24/2022, they charged me $127.98 and on 3/25/2024 they charged me $199.98. Both of these charges were for SSL -- something I was already paying for that was included in that $1,099.38 charge. That is a total of $567.84 that GoDaddy automatically charged my card for services I was already paying for in a package they upsold to me. I contacted GoDaddy on 8/2/2024, the day my 5-year plan renewed. At that time, I looked at my account and realized they had charged me these 3 charges for things that were already included. The person on the phone told me a refund shouldn't be a problem and told me how to request one online and I did that the same day, 8/2/24. Today, 8/19/24, they rejected my request for a refund with this line and nothing else, "Thank you for submitting this request, after reviewing the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of our website." That is theft. They charged me for products I had already paid for. They just automatically charge your card on file and they get away with it. It's unconscionable. I want the $567.84 they stole from me refunded ASAP.Business Response
Date: 08/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 29, 2015, our customer purchased Basic Managed WordPress (MWP) for 1 year.
On February 8, 2016, they purchased Ultimate MWP for 3 years.
On August 2, 2019, they contacted our care team to move their hosting to one platform, Web Hosting Plus, for 5 years. At that time, our team issued an out-of-policy refund for the unused time on both MWP plans and turned off auto-renew.
On October 19, 2019, the Basic MWP was canceled.
On February 20, 2022, they logged into their account and manually renewed the Ultimate MWP for 1 year.
On May 24, 2022, they purchased an *** for 2 years.
On March 1, 2023, the Ultimate MWP was canceled.
On March 25, 2024, per their account preferences, ********************** automatically renewed the *** in good faith to honor our agreements. Notices were sent before expiration, informing them items would renew per account settings unless action was taken.
On August 2, 2024, per their account preferences, ********************** automatically renewed the Web Hosting Plus plan in good faith to honor our agreements.
Later that day, they contacted our care team, were assisted with a refund, and moved to a new MWP plan for 5 years. They also submitted an out-of-policy refund request, which was declined per our Refund Policy, which can be viewed at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize, we respectfully decline their refund request. We encourage them to review and manage their account settings to prevent further unwanted renewals: *****************************************************************
Thank you again for the opportunity to address our customers concerns.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 08/26/2024
What GoDaddy is suggesting makes no sense. I did not manually purchase two services that I was ALREADY PAYING FOR. Why would I do that and why would GoDaddy's platform allow two separate hosting and SSL subscriptions for the same exact service? For example, if I am a member of Amazon Prime, I cannot login and pay for a second membership on the same account. I'm already a paid subscriber so I can't sign up to pay for it twice. Why does GoDaddy insist this is okay?
How can you possibly charge me multiple times for a service I was already paying for and think that's okay. I did not manually purchase anything. On top of that, For 5 years, I was paying for hosting for multiple websites. When some technical problem at GoDaddy corrupted my second website, thestampedpassport.com, I spent hours on the phone with GoDaddy trying to fix the issue and they couldn't. Despite the fact that I was paying for hosting and the error was GoDaddy's and not mine, I gave up and that site has not been functional for years -- but I continued paying for hosting for it until this year.
The fact that GoDaddy is refusing to refund services that they know very well are duplicate charges for services I was already paying for is reprehensible. I would like GoDaddy to honor what their representatives told me should be no problem over the phone and issue me a refund. Please feel free to call me and explain your reasoning to me in person. I would be embarrassed to tell a customer that even though I charged them twice for a service and only provided that service once, I was still refusing to refund them. Please call me: ***************************, ************.
Business Response
Date: 08/27/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. Account management is a customer's responsibility. Should our customer have questions regarding managing their account, they can contact our twenty-four-hour ************* team for assistance. Contact details for that team can be found at this link: **************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is the most unprofessional company I have dealt with since trying to get my business started. There is gross negligence with customer service and explaining the products and services. They are rude and condescending. I formally requesting a refund for my recent purchase of domain names and email associated with my account. My account was incorrectly filled with multiple domain names that I did not order nor recognize. and despite my efforts to resolve this issue, the situation remains unresolved.On August 18 and 19, 2024, I called your customer service team to address this problem I noticed on my account. Unfortunately, the representative I spoke with was unable to explain the issue or provide any satisfactory solution. I was informed that I was outside of the refund window, a statement I find unacceptable given the circumstances. Furthermore, my attempts to follow up were met with poor service. I was hung up on three times without resolution or follow-up calls or provided any form of acknowledgment.Given these significant lapses in service and the fact that the issue with my account remains unresolved, I believe a refund is warranted. The handling of this situation has been highly unprofessional and has caused considerable inconvenience. Additionally, Moreover, there was a lack of explanation and details of the products and services at the time of purchase. I was not provided with clear information about what to expect, which is crucial for making an informed decision. Inadequate communication with no updates or notes added to my account regarding the status of my purchase or any changes that might affect it. This lack of communication has led to confusion and inconvenience.Given these issues, I feel that the service received did not meet the standards promised or expected level of professionalism. I'm not satisfied with level of care given to me as a customer.Business Response
Date: 08/21/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 6, 2024, our customer enabled ** Payments and multiple Free Trials of Websites+Marketing (W+M).
On August 8, 2024, our customer contacted our Care Staff to purchase a domain and M365 Email Essentials for a one-year term with the aid of an agent. Our customer called back later that day to cancel the domain and purchase a different one. Our Care Staff assisted with canceling the domain and refunding to instore credit to purchase the new domain. Multiple Free Trials of W+M were also created by our customer along with new stores in the ** Payments profile.
On August 17, 2024, our customer contacted our Care Staff to see why there were additional products in their account. They were correctly advised that Free Trials of W+M had been initiated. Our customer advised that they didnt want them, and they were removed.
On August 19, 2024, our customer contacted our Care Staff to inquire about a refund for their purchases. They were properly advised that the products were outside of our refund policy and were provided with a link to request an out of policy refund.
On August 20, 2024, our customer submitted an out of policy refund request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers concerns and have connected with them to clear up any confusion about how those free products were added to the account. Our Out of Policy Refund Request team is reviewing our customers request and will respond once their review is complete.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyInitial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After more than 20 years as a loyal GoDaddy customer and over $10,000 spent on 50+ domain names, I was shocked when my domain account was abruptly shut down just 10 days after a auto payment credit card expired. While I was on vacation, GoDaddy made no effort to reach me by phonejust a few emails that I missed. When I contacted support, the best they could offer was to charge me $80 to recover my domain. The representative even told me I was "lucky" because it was about to go to auction, and I would likely never get it back. This is a clear example of pure opportunistic greed.Its disappointing that the Better Business Bureau allows GoDaddy to maintain accreditation despite so many unresolved complaints.Business Response
Date: 08/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 31, 2024, our customers domain name was set to be renewed automatically per our customers account preferences. ********************** attempted to automatically renew the domain again on August 2, 4, 5, 10, and 11, 2024.
Per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
On August 19, 2024, our customer called our Care supported team and manually renewed the domain name. Due to the length of expiration, our customer was charged a redemption fee.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, account management is a customers responsibility. As a one-time courtesy, we have provided our customer with a partial refund for the redemption fee.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the CEO - GoDaddyInitial Complaint
Date:08/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28, 2024, I subscribed to a service at GoDaddy, specifically "GoDaddy Auctions ***************************** for the purpose of obtaining the domain name "yoshimamasushi.com". On August 9, 2024 I received an email stating that the domain "yoshimamasushi.com" status changed, specifically that the registration was renewed for another year. It is not possible to see who actually owns that domain name because whoever it is (certainly GoDaddy or a subsidiary or an agent) wants to be anonymous. This prevents somebody like me from contacting the owner myself to negotiate a purchase. On August 18, 2024 I received a notice that the domain was available for sale. I intermediately went to the GoDaddy site to purchase the domain. I saw the cost of $119.99 and paid it immediately. I then received confirmation ********** for the purchase. Later I received an email from someone telling me the domain was worth $`1000 to $1500 and to get back to him. I deleted the email. I received another email and replied "don't email me again". Today I logged in to find my domain purchase, but it said the purchase was cancelled. I investigated and found the fee I paid was to have a GoDddy employee "negotiate" a price with the owner. FRAUD! The problem is not resolved at this time because they have THOUSANDS of words explaining how to get a refund.. Basically, they make it impossible. In my opinion, the way they operate violates ICANN regulations. But as a publicly traded multi-million dollar company, they apparently can get away with it, whereas me, as a sole individual, do not have the resources to fight with them or ICANN. My guess is that they siphon many thousands of dollars from people like me who would just like to buy a domain name.Business Response
Date: 08/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 16, 2024, our customer purchased *********************** ********************* (DBS) via online transaction. This service enlists GoDaddys Domain Broker Agents to attempt to contact the current domain registrant and potentially negotiate the sale of a domain.
The following help article and product page from GoDaddys website clarify DBS.
What is GoDaddy's *********************?
************************************************************************************************
********************* product page
********************************************************
Upon the purchase of DBS, our customer was assigned a Domain Broker who contacted them via email advising them of the actions needed to proceed with the negotiation. Our customer responded to this email saying they no longer wished to proceed with the service.
Our friendly and knowledgeable ************* team is available to assist our customer with refunds other account related matters, and can be reached at ************, or by visiting ?****************************************** live chat, help articles, and more.?
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a courtesy, we have refunded the transaction in question back to the original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO | GoDaddyCustomer Answer
Date: 08/25/2024
I requested that the business advise that their Domain Broker business is essentially fraudulent. The suggest that they will "try" to contact the domain owner, while the domain owner is either GoDaddy or one of their agents or assigns. The automatically transfer ownership of an expired domain the minute it expires, preventing the public fom buying the name, which for es the prospective buyer to pay them outrageous fees. This either violates the rules of ICANN, or at least it's intent.
Business Response
Date: 08/28/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
The domain name Registries associated to domain extensions such as .com, .net, .org, etc., have rules that can affect the renewal process once those domains expire. Information on what happens when domain names expire and the time frames that would allow a Registrant the ability to still renew an expired domain can be referenced in the following help article.
What happens when my domain expires?:
************************************************************************************;
From the public WHOIS domain name lookup at ********************************** it appears the domain in question was ultimately renewed by the original Registrant within the allowed ***** period.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
************
Office of the CEO GoDaddyCustomer Answer
Date: 08/28/2024
The claims made by GoDaddy can neither be proven nor disproven without a court order. That is because the "original registrant" to which they refer was never disclosed publicly. Only the registrar, in this case GoDaddy themselves, knows the original resident. Without me spending excessive time and money, I can not refute them. However, I stand by my original statement.They can continue to make money by what in my opinion, are fraudulent practices because they are actually shielded my ICAAN rules. Until somebody is willing to commit the funds for a legal battle, their practices will continue. I don't have the funds to defeat them in a legal battle, so the general public loses.
Initial Complaint
Date:08/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account doesn't work!!!FTP doesn't work!!!Small family business struggling because there is no customer support!!!Business Response
Date: 08/23/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 16, 2024, our customer contacted *********************** ************* Team to discuss difficulties they were encountering using a third-party tool, to access their website using File Transfer Protocol (FTP). At that time a ticket was created to address this issue.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service Providers, GoDaddy occasionally has technical difficulties. In this instance our customers issue was addressed on August 22, 2024.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the CEO - GoDaddyInitial Complaint
Date:08/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I recently paid for a domain as an auto renew the domain was GREENMORGANTOWNAPARTMENTS.COM the order number is ********** on 8/14. This was for a years service. The following week/weekend I receive a message that I had another domains that needed renewed. So, I went online to pay for another domain. I selected *********AIRBNB.com and went to go pay, but when I received my receipt it said I paid for GREENMORGANTOWNAPARTMENTS.COM. The order number for that transaction was ********** on 8/17. I went back in and I repeated the process and the second time I did in fact get to pay for the domain I intended, which was *********AIRBNB.com. That transaction number is ********** and was placed on 8/17. I messaged in for help to get a refund for the mixed up which was ********** on 8/17. As I didn't need two years of service I only wanted to pay for one year. I was told that wasn't possible. I just want refunded that extra year which was a charge of $22.17 and only keep the year of service I already paid for on 8/17. If you need any further details I'm happy to provide them. If they need my customer number it is # ********. It's extremely disappointing I have to file a compliant for something so simple.Business Response
Date: 08/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 14, 2024, our customer renewed their domain name for one year.
On August 17, 2024, they renewed their domain name for an additional year.
On August 18, 2024, our customer contacted our Care support team via chat about a refund for the double renewal and were incorrectly advised.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience and have communicated directly with our customer and provided them with a refund for the accidental renewal of the domain for one year.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the CEO - GoDaddyInitial Complaint
Date:08/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is stealing my domain names, I purchased ***.com valued at $4508, xxxxx.com valued at $4750, ***.com valued at $5746, ***.com is valued $3873, ***.com is valued at $7358 yesterday on 08/15/24 and within hour i lost access to all my domains and account that I just purchased, I spend hours yesterday trying to figure out why I am being treated in this way? and after today talking with numerous of your support even supervisors come to find out the fraud **** is the one blocking me from accessing my account and they asked me to send a copy of my drivers license, I did but that then they say it wasnt sufficient so then they asked me for a copy of card statement and or copy of the card, I sent both, well I only use virtual credit cards for all my transactions online and sent a photo of the virtual card off my *********** account and apple card and photo of the transactions from go daddy in both my apple card and *********** business card. ecause only they would know when the domain names would be released for sale again.Business Response
Date: 08/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 15, 2024, our customer purchased the domain names in question for a one-year term via online transaction. These transactions were flagged for review by GoDaddys Verifications Team and, subsequently, our customers purchases were refunded, and the domains were suspended until our customer provided the necessary documentation needed to complete the verification process.
Between August 15, 2024, and August 16, 2024, our customer provided the documentation as requested and on August 19, 2024, our Verifications Team responded to them, informing them the process was completed, and their account was reinstated.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our offices attempts to connect with our customer have been unsuccessful. Upon completion of the verification process, a fee representing the dollar amount of our customers initial purchase was added to their shopping cart. To reinstate these domain names, our customer will need to complete this purchase, as their previous transactions have been refunded.
Our customer can request reinstatement of their domain names via email to *********************************************** once they have completed this purchase.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the CEO - GoDaddyInitial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I still have two years left on a website product that I was sold, and I am now being told that the product is not available anymore. Even though Go daddy choose to end that product, they will not refund my money to me. They want to keep my money and not provide the service.Business Response
Date: 08/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2023, our customer renewed their Personal Website Builder (***) plan for an additional three years via an online transaction.
On July 31, 2024, they contacted GoDaddy's ************* Team to discuss a notification they had received regarding a *** free trial being taken off-line. During this call, they were inadvertently prompted to pay to renew the free trial and request a refund for their existing *** plan. That refund request was subsequently declined per GoDaddy's Refund Policy.
On August 15, 2024, they again contacted our care team and were assisted in canceling and being refunded for the *** renewal purchased on July 31, 2024.
Our customer has now requested that they be refunded for the entirety of the *** renewal purchased on March 16, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer's existing *** plan remains active within their account and must only be published to be live again. In the meantime, if our customer elects to cancel that plan, we will provide a refund for that most recent renewal as a one-time courtesy and exception to our Refund Policy. If they elect to accept this offer, they can notify this office of their decision by emailing ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the CEO GoDaddyCustomer Answer
Date: 08/20/2024
I am not requesting a full refund I am requesting a refund for the remaining time that I am not able to access my website. Your *** was the one that said to put the whole amount I paid in the field. Per your ***ly, I was sold products by your customer service *** that were incorrect.
Also, per your response, even though you said I paid for the product, you have shut of my website. I cannot access the site.
Business Response
Date: 08/20/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our customer's existing WSB plan remains active within their account and must only be published to be live again. Information on how to publish their site can be found at: **********************************************************************************************;
If our customer elects to cancel that plan, we will provide a refund for that most recent renewal as a one-time courtesy and exception to our Refund Policy. If they elect to accept this offer, they can notify this office of their decision by emailing ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyCustomer Answer
Date: 08/20/2024
I WANT TO CLARIFY
This is your response to me:
Our customer's existing WSB plan remains active within their account and must only be published to be live again. Information on how to publish their site can be found at: ****************************************************************************************************;
If our customer elects to cancel that plan, we will provide a refund for that most recent renewal as a one-time courtesy and exception to our Refund Policy. If they elect to accept this offer, they can notify this office of their decision by emailing ***********************************************.To clarify:
1. You discontinued the product (per your customer service) so I have not been able to publish the site through that product. I just tried again after your response and the site is not reachable via a search or even typing in the website. It says unreachable or not safe. This is even after clicking the "publish" button that is now showing under the product in question. So again, this product is not working correctly.
2. Are you offering to refund my money for the product in question that is no longer serviced by your company? That is what I originally asked for.
Please clarify your response. Per your last response what EXACTLY you are refunding to me.
Initial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got approved by godaddy as taxi driver then they had to.close.my account after 2 transaction and they stole my moneyBusiness Response
Date: 08/20/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 3, 2024, our customer purchased ********************** Poynt Smart Terminal.
GoDaddy Poynt Smart Terminal allows our customers to process payment transactions in-person.
On August 9, 2024, our customer was advised that due to a violation of GoDaddy Payment's risk policy, their GoDaddy merchant account had been terminated. We refunded all undeposited settled transaction(s) and/or voided all undeposited unsettled transaction(s) made to their customers.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
On August 12, 2024, we refunded our customers payment for the ********************** Poynt Smart Terminal.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the CEO - GoDaddy
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