Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain from GoDaddy under a lease to own structure with payments split into 10 installments of $489.90. GoDaddy processed the first payment but did not give me access to the domain and has not processed further payments while keeping the initial payment. No response to my emails. Call wait time is over an hour.

  

  Business Response

  Date: 03/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 30, 2024, our customer purchased a domain name via a Lease-to-Own (LTO) agreement.  An LTO agreement allows our customers to purchase Premium Domains on monthly installment payments.  More information about LTO domain purchases can be found here: ***************************************************************************
  
  Due to an unforeseen technical error, the domain name was not delivered to our customer.  On March 14, 2025, our customer created a ticket with our Aftermarket team to inquire on the status of the domain.  Their ticket was resolved the next day, and the domain was delivered to their account on March 15, 2024. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has been provided In-Store-Credit (***) matching the amount of their installment payments.  They can use the *** to cover the cost of a future payment. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 03/19/2025

  Please review the attached documentation showing that an email was sent to GoDaddy in November 2024 without resolution. I'm unclear where in GoDaddy's terms of service it specifies that a customer who purchased an item in October 30 could be denied access to it until March 2025. Could you clarify where your terms specify a period of 5 months to provide access to purchased item and being unresponsive to emails. The response that GoDaddy fulfilled its obligations is unacceptable.

  

  Business Response

  Date: 03/23/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  While we empathize with our customers situation, we standby our previous response.  The domain has been delivered to our customer and they received In-Store-Credit that can be used to cover a future installment payment.  
  
  Like any company, GoDaddy occasionally encounters one-off technical issues that negatively impact our customers.  In this case, the unforeseen issue prevented the domain from being delivered to our customer within the typical 3-7 day timeframe.  The domain was ultimately delivered within 24 hours of our customer contacting us regarding the status of the domain. 
  
  In an effort to prevent this from happening to other customers, we have started an internal investigation to determine what happened. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out that Go Daddy provide auction for domains. then I went ahead and paid $4.99 and want to add domain value and they told me to process those thru ****************************** and then I found out that they lied to me. that I was not able to add my domain on Go Daddy Auction to put my domain for auction and that it would show what my domain valuable. it appears that they kept changing story and will not give me straight answer. they kept trying to confusion me. so, I feel that they lied to me and wasted my money.

  

  Business Response

  Date: 03/22/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 10, 2025, our customer purchased a ********************** Auctions Membership. GoDaddy Auctions is a service provided to help facilitate the buying and selling of currently registered domain names, where GoDaddy provides a venue and transaction facilitation process.
  GoDaddy no longer allows regular sellers to list their domains for sale. If a GoDaddy seller wants to list their domain for sale, they need to list it on our marketplace, **************************. More information regarding this change can be found here: *******************************************************************************.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the frustration this has caused our customer and have provided them a refund for their Auctions membership.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 03/22/2025

  I am sorry that Go Daddy seem not taking my complaint serious.  I did received email informing me that I got refund back.  so, at this point, I will no longer do business with Go Daddy due to their lack of service to resolve customer's complaint.  so, at this point, I will move my business to other business.  thank you. Brian 

  

  Business Response

  Date: 03/26/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We regret to hear from our customer about their decision to leave **********************. If our customer wants to list their domain for sale, they need to list it on our marketplace, **************************. More information regarding this change can be found here: *******************************************************************************.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Ashlee E
  Office of the CEO GoDaddy

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to start my business. I started a free trial that ended on 2/2/25. During the free trial I tried to buy a domain name. Nothing was working...the email didn't work, the domain was still up for sale. I called on 2/6/25 to request a refund. Their policy said cancel anytime.....but further down.....it shows some items have 5 day and some have 30 days. They are refusing refund and yet they never provided me with the product. I keep getting emails trying to get be to buy the domain AGAIN. How is it legal to take your money and not give you the product and claim they can't refund because you are beyond the refund time allowed. After my first call the request the refund, they said they would be back to me within 7 to 10 days and it took over a month to hear from them. Now the person on the phone today 3/13/25 offered help to get the domain working for the first time.....I'm sorry but a month after alerting them to the issue is unacceptable. I have already moved on and used a different company.

  

  Business Response

  Date: 03/18/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 25, 2025, our customer purchased Website+Marketing (W+M) Premium for a one-year term. This purchase included a one-year free ********* 365 (M365) Email Essentials trial. Later that same day, they registered a domain name for a three-year term with Ultimate Domain Protection (UDP).
  
  On February 6, 2025, they contacted our *********** requesting a refund. They were informed correctly that per GoDaddy's Refund Policy, viewable at ***************************************************/refund-policy, their products were not eligible for refunds. However, they were advised they could submit an Out of Policy Refund Request (OOPR) for consideration.
  
  On March 13, 2025, they were partially approved for an OOPR for the UDP.
  
  On March 14, 2025, our customer's financial institution initiated a chargeback for the transactions in question, reversing the payments made to GoDaddy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While our customer's request is outside of our refund policy, we will not contest their chargebacks, and the associated funds will be returned to their financial institution. They will need to communicate with their financial institution for any further information regarding their funds.
  
  As the products are still active within their account, we encourage them to review and manage their account settings to prevent unwanted renewals.
  
  Turn Off Auto-renewal: *****************************************************************
  
  Delete Products in My Account: ****************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 03/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been GoDaddy users for several years. Recently, we are attempting to remove our domain from the GoDaddy platform and move it to Sharepoint. Our IT team has done their part. We have been waiting for almost a week for GoDaddy to remove our domain from their platform. We keep getting told that it will be ***** hours, but we have not had a resolution. Our business is completely at a standstill and GoDaddy does not seem to care, no resolution or effort to resolve this is being taken, and they are not in communication with us. We have to initiate conversations with them daily to see where we are in getting this resolved. They promise to reach out via email with updates, but have not done so. Our business (law firm) is completely down. No access to documents, no access to emails.

  

  Business Response

  Date: 03/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer was using **************** 365 email accounts purchased thru GoDaddy.  On March 8, 2025, they contacted our Care team to notify us that they were moving to ********* directly, and they needed their domain released from our system.  This process typically completes within a few minutes, however, due to an unforeseen technical issue on our side, we were unable to release the domain immediately and an escalation ticket was created. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On March 16, 2025, the ticket was completed, and the domain was released from our system.  Our customer can now use their domain with ********* directly.  We thank our customer for their patience and understanding. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This subscription is for a domain name that was renewed in 2022. On 03/05/25 I received the attached email from GoDaddy stating my account was up for auto renewal. My subscription doesn't expire until 10/03/25. In addition the same email states the following: Your GoDaddy domains will auto-renew for a 3-year term on 10/3/2025, with prices $65.97 for .com Domain Renewal and $59.97 for Full Domain Privacy and Protection; to avoid being charged, cancel at least one day before each renewal date. Instead of allowing me the option to cancel at least one day prior to my renewal date you charged my account nearly six months early. I made contact with you today (03/11/25) as soon as I was notified by my bank of this charge I didnt authorize. I never authorized GoDaddy to auto renew my account nearly six months in advance. I also didnt authorize you to charge me an increase of nearly $40 in those fraudulent charges.I contacted your company and spent nearly 4 hours today trying to get this straightened out. This included being forced to send you a copy of my drivers licensee in order to even get your help after you created this mess. Imagine my reluctance to sending your company my government issued identification when you couldn't even respect and stay out of my bank ********** one has issued me a refund. I have not heard back from a manager as I was promised I would.

  

  Business Response

  Date: 03/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 10, 2017, our customer registered the domain name in question via the GoDaddy website for five years. 
  
  February 7, 2022, they renewed the domain for an additional three years, through the GoDaddy website. 
  
  On February 9, 2025, an email was sent to our customer an email notification was sent to them regarding the upcoming renewal of their domain name. 
  
  Per their account settings on March 11, 2025, we renewed their domain for an additional three years. Later that day, they contacted GoDaddy's Care Team to request a refund for their domain renewal. At that time, our customer declined to cancel the domain, even though the transaction associated with it was within our Refund Policies time frame. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customers' candid feedback regarding their interaction with our ************* Team, and as a one-time exception to our Refund Policy, we have refunded the transaction in question. All future refunds will be processed in accordance with GoDaddy's Refund which can be found at this link: ***************************************************/refund-policy
  
  Furthermore, their domain remains active within their account should they wish to cancel it to avoid future renewals. Instructions can be found at this link: ************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 03/17/2025

  This response is unacceptable and your company is not accepting (full) responsibility for debiting my bank account 6 months in advance of the subscription expiration date of 10/03/25. I have issues with this for many reasons including the following: GoDaddy faced a class action lawsuit alleging they automatically renewed privacy services, charging customers full price without consent, but the lawsuit was settled. This is identical to what you have done to me. This was an unauthorized charge made way too early in advance without proper notification. In addition to this BBB complaint I have also already notified the *************'s office because the State of California already has laws prohibiting auto renewals. I have also contacted my bank because this charge was not authorized and fraudulent. Nowhere in the rules you provided within your response to my complaint does it state you can do this. It actually gives timelines that state you shouldn't have done this and that is the point that I need to stress and you need to accept. I will continue to file various reports and complaints until responsibility is accepted and acknowledged.  

  

  Business Response

  Date: 03/19/2025

  We stand by our previous response. 
  
  Furthermore, our customers domain name includes ***********************  Domain Ownership Protection, a premium add-on service. This service provides proxy contact details in a domains WHOIS information and safeguards the domain against cancellation, expiration, or unauthorized transfer. Domains with this service cannot be canceled or transferred until the protection level is downgraded. Detailed steps for downgrading Full Domain Privacy and Protection can be found here: *************************************************************************************;
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 03/19/2025

  The ************************************ will sort this out then. But to be clear you stated you issued a refund as a one time courtesy. You should have never taken funds from my account. I will renew the subscription closer to the renewal date and not six months earlier. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a go daddy site and realized the site doesnt serve my business their site was so difficult to navigate I had a hard time cancelling it. I called and I was a few days late of the cancellation and now they wont give me a refund. I cannot use their site it doesnt serve my business and they refuse to give a me a refund. Go Daddy will be out of business soon they are old and not functional as new competitors and there customer service is terrible. I want my refund now.

  

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On December 27, 2024, our customer processed an online transaction to purchase a Websites + Marketing (W+M) plan for a one-year term,independently, without any assistance from GoDaddy.  Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.

  They next contacted GoDaddy's ************* team, on February 2, 2025, to inquire about a refund. During this interaction, they were properly informed that their request was outside of our refund timeframe which can be viewed here: ***************************************************/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer's concerns, our records indicate no communication regarding a refund request within the 30-day window specified in our refund policy. As such, we must respectfully decline their refund request.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No email now for almost 3 weeks. Call wait times are unacceptable over over 1 hour. I need to access ************************** for important emails. I think my attorney general should do a class action lawsuit for this horrible service.

  

  Business Response

  Date: 03/17/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  GoDaddy is aware of an issue that is causing customer's M365 email accounts to be disconnected from their iOS Mail applications.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and apologize for the inconvenience. The issue has been resolved.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my wife and I opened a small bakery. I created us a website through GoDaddy and paid for their marketing package so that we could process online orders. Unfortunately the business didnt make it and we closed 6 months in, which was around July 2024. A lot goes into opening and closing a business and during the process I forgot to cancel my GoDaddy services. Fast forward to January 2025 I was scrolling through my bank statements and noticed a charge from GoDaddy for my subscription renewal. I immediately went through the process to get refunded for my domain and marketing subscription. I received the refund for the domain because I was still inside the window to get it but that was only about $30. The marketing subscription was almost $320 and I was about ************************************************************************************************ I could submit a claim for a refund and see if it goes through anyway. This was at the end of January 2025 mind you. I was told I would hear back about the refund within 7-10 business days. Fast forward to March and I still have received no correspondence so I called the customer service line and was told that they would get me an answer ASAP. A week or so goes by and I finally get an email stating I would not be receiving a refund. I understand it was outside of the designated refund period for that service but just barely and I called as soon as I saw the transaction. I also work in IT and know that the account can be checked for activity so they can clearly see I had not used that service in over 6 months. Its really shady business practice that the $30 service had like a 2 month refund window but the $320 service had like a 10 day window. Anyway since I do work IT for another company and have the ability to choose who they use for MSPs, I will be re-hosting their website elsewhere since it is through yall as well. Take money from me and Ill take it right back plus some

  

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 5, 2024, our customer purchased a Websites+Marketing (W+M) plan for a one-year term via phone call with our Care Team. *** is a do-it-yourself website builder platform that allows customers to build a website. 
  On January 5, 2025, per our customer's account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would auto-renew according to their account settings unless action was taken. Account management is a customer responsibility. 
  On January 31, 2025, they contacted our Care Team to inquire about a refund.  During this interaction, they were correctly informed that their request fell outside of our refund policy which can be viewed here: ***************************************************/refund-policy
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We encourage our customer to review and manage their account settings to avoid unwanted renewals in the future. While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customers situation. As a one-time exception, we are willing to offer a refund.
  To proceed, they must first cancel the W+M subscription by following the steps outlined here: ***********************************************************************************************
  Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request a refund.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GoDaddy for a prorated refund of a product I no longer needed. It was for ********* 365 Business Professional email address for *******. I paid $118.40 for the email and no longer needed it as of January. I wanted a prorated refund since I only used the email for a month and a half. I was sent a bunch of emails and then I went and submitted a request for refund on 2/24/25. I filled this out and never heard anything back. I tried to reach out to the company, but they don't answer their phone and the only way to get to them is by text. They told me in text that someone would contact me within ***** hours. No one did. Then I got back on and had to Re-explain the whole situation. Then they told me someone would contact me within ***** days. Then I was told someone would contact me by Saturday. No one did.They keep shoving me off and not actually addressing my refund. No one is ever actually dealing with this and taking care of it. I have received no response, no email refund receipt, nothing. Everyone keeps giving me lies, but no one actually helps and you can't get them on the phone to fix it. That's why I'm having to go through BBB to get some help from up the chain, because no one that I can text with is doing anything.Account # *********

  

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On November 7, 2024, our customer purchased a ********* 365 Business Professional email plan for a one-year term via telephone transaction with our ************* Center.

  On February 19, 2025, our customer contacted our *********** to request a refund for their purchase. During this interaction, our staff properly advised our customer the product was outside of *********************** Refund Policy. Our staff provided our customer with the option to submit an out-of-policy refund request for review, and on February 24, 2025, our customer submitted their request.

  As with all service providers, GoDaddy experienced a larger volume of requests impacting response times. Our customer contacted our *********** again on March 10, 2025, to inquire about the status of their request. Unfortunately, our staff was unable to provide an update for when this request would be reviewed.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, our office has expedited a review of our customers request and has determined that the transaction is beyond refund eligibility per GoDaddys refund policy, which we have included here: ***************************************************/refund-policy

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 03/11/2025

  I was told incorrect information by your company on multiple occasions and then ultimately had to file a BBB complaint to get anyone to do any work there.  THEN despite ALL of that, there is no customer consideration?! You dont do anything to make it right. And to correct you, I never requested a refund in full.  Im happy to pay for the time that I had the product.  My employee quit after 1.5 months, but I paid for a whole year.  A partial refund would have been appropriate, even if for customer retention, despite what your legal terms and conditions are.  Im overall disappointed with how Ive been treated by Godaddy and will work to invest with a company who cares about their customers.

  

  Business Response

  Date: 03/12/2025

  Thank you for the opportunity to address our customers additional concerns. 

  While we understand and empathize with our customers billing frustration, we stand by our previous response. Prior to submitting an out-of-policy refund request, our customer was properly informed that the transaction in question was not refund eligible. 

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 
  ******* Edwards 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please treat this matter with urgency, as the unauthorized use of my personal images is a violation of my privacy and intellectual property rights by GODADDY webhost. These images were originally uploaded to my website for private use only, and I did not authorize GODADDY to access or distribute them. Godaddy was collecting several payments from my credit card every month, in addition Godaddy extortions me for additional money to release my own pictures. I have recently discovered that several of my personal images, which I did not give consent to be used or published, are being hosted on other websites.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 28, 2024, and January 5, 2025, email notifications were sent to our customer advising them that their financial institution declined payment, so we could not renew their Website and Marketing Standard (W+M) plan. 
  
  On January 7, 2025, an email notification was sent advising them that their W+M plan had been canceled. 
  
  On January 22, 2025, they contacted our Care Team and requested that their W+M content be restored. At that time, they were correctly advised that there would be a fee to process this request, which they declined. 
  
  On March 9, 2025, they again contacted our Care Team. They requested to recover the images they had previously included on their W+M plan and were correctly advised that the content associated with their canceled W+M plan was beyond our recovery time frame. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate their candid feedback about our service levels, unfortunately, the images they have requested are beyond our recovery time frame.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy