Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive paid over $2000 for a $300 product trying to resolve my issue. I have opened up tickets with godaddy and been on chat and email support for weeks. I have an ecommerce store ********************* and *********************** and I can NOT upload digital products. At first I had the trial account to see if it fit. Then I ran into the error and they told me to upgrade. So I did again on both and now have paid $1000's with no fix. Godaddy support keeps saying they cant reproduce but I send them video recordings and HAR file and show they have 500 400 and 401 errors when I click save. Server side ********* sick and tired with them giving me a run around. I want this resolved and my billing fixed.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer utilizes *********************** Websites + Marketing Commerce product for both of their sites. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.

  Between April 28, 2025, and May 9, 2025, our customer contacted our *********** to troubleshoot concerns with uploading a digital product to their website. During these interactions, our staff attempted to assist our customer to the best of their ability. Our staff was unable to duplicate the error our customer has been receiving and, in turn, a ticket was created to connect our customer with *********************** Advanced Technical Support for continued troubleshooting.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddys Advanced Technical Support Team is still investigating the error reported by our customer. Our office has successfully connected with them. We will continue working with them to resolve their technical and billing concerns.
  Thank you for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO | GoDaddy 

  Customer Answer

  Date: 05/21/2025

  Godaddy continues to not fix my issue.  I have paid for premium hosting and have been double billed per godaddy support reps.  They keep telling me to send HAR files and video files and say its fixed but it is NOT.

   

  I have free trial account domains and can add digital products.  However, the Paid accounts and domains I can not add digital products.

   

  I want this fixed, and I want compensation and refunds for lost time and wasted time from godaddy support

  

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to address our customers additional concerns. 

  As with all service providers, GoDaddy had unexpected technical issues and worked quickly in attempt to resolve them and minimize any impact on our customer.

  On May 21, 2025, our customer canceled both Websites + Marketing products from their account, and began a new website. As a result, their ticket with our Advance Technical Support team has been closed.

  Our office has issued refunds for our customers renewals or Websites + Marketing and several associated products as our customer has requested. We ask that they please allow 3-5 business days for their financial institution to process these transactions.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  Kindest regards, 
  ******* Edwards 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice ****** for a product that is irrelevant and no longer exists. I signed up for a 3 year email service in 2019 at a cost of $106.42 and had an issue with someone faking my email and trying to get money from me. When I contacted GoDaddy about this, somehow an added security was added to the email for an additional ****** for 3 years for a total of $251.50. 3 years later GoDaddy upped the email fee to $215.64 because it included the security but still charged me the additional ****** for a total of $395.28 because I am a "legacy" account. I did not notice this until I billed yesterday for $467.28 for a basic email package!!! This included the "legacy' charge of $****** that has been irrelevant and not listed as a product or for sale for at least 3 years. When I called to complain and ask for a refund of this product (that is NOT listed on my product page and when I go into the details of my email package it will not let me edit or delete it), I was refused. I did get the refund for the non-existent product that I was charged for yesterday but I discovered and asked for credit for the charge I did not notice from 3 years ago and was denied that. I wonder how many people are getting charged for this irrelevant and phased out "legacy" add on and I want a refund for the fee I was charged 3 years ago.

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 19, 2019, our customer purchased ********* ********** email.  At that time our customer added encryption and security to their M365 email plan known as Advanced Email Security (AES).  This was a separate addon at the time but is now integrated within M365.   Our customers plan continued to auto-renew within their account in accordance with their account settings.  The most recent renewal occurred on May 10, 2025.   
  
  On May 12, 2025, our customer contacted our Care support team regarding the recent renewal of their email plan.  Our Care support team worked with our customer to move them into a new email plan to address their concerns. 
  
  Our customers email plan had the protection of *** on their email plan since it was originally purchased in 2019. 
  
  Our customer was correctly informed by our Care support team their request for a refund from three years ago was beyond refund eligibility.  Our refund policy can be referenced here: *****************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for a refund from three years ago. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy suppose by their own admission to fix my email. They are doing it since August of last year 2024. Every time I call with that same problem a new representative offers all new solutions and suggests to email back if it will not work. None of those solutions worked and none of those representatives called me back after I emailed them. I've spoken with the number of supervisors hoping that they are more knowledgeable and more responsible in the work that they are doing. But that same route happened with the supervisors. Also, they were able to mistakenly canceled my account a months ago. Now when I am trying to fix it, I am having the same run around by representatives as well as supervisors. NOBODY seems to be responsible to provide help they are so proud of. I used this company for many years, but it never was as bad.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized a ********* 365 Business Professional email address.

  On April 12, 2025, GoDaddy renewed the email address in question in accordance with our customers account preferences. Following this renewal, our customer contacted our *********** to request a downgrade of their email product. Our staff assisted our customer by purchasing a new ********* 365 Email Essentials plan for a three-year term and issued a refund for the renewal of their Business Professional email.

  Between April 15, 2025, and March 13, 2025, our customer was in contact with our *********** to address concern that their email messages were being delivered to the spam folder of Gmail recipients. Our staff attempted to assist our customer to the best of their ability to address these concerns. We apologize for any confusion caused during these interactions.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  To reduce spam and protect their users, some email providers, such as Gmail, have recently introduced new regulations for all incoming emails. As a result, messages from senders who cannot verify their authenticity may fail to be delivered or filtered as spam.

  While GoDaddy cannot control how a recipients email provider filters spam or blocks messages, we can offer guidance to help users verify their authenticity and improve their domains sending reputation.

  Our office has successfully connected with our customer and will continue to work with them to resolve their concerns.

  Thank you for the opportunity to address our customers concerns.

  Best regards,
  ******* *******
  Office of the CEO | GoDaddy

  Customer Answer

  Date: 05/29/2025

  Previous complaint #******** was not acted upon. I received a phone call from the office of CEO of GoDaddy by a very nice representative Mr. ******* *******. He is not a technician and was not able to provide the help I needed. Also, he did not like into the roots of the problem: why it is continuing for so long without been fixed ASAP, why my account was cancelled and not properly restored. The problem is lingering since August of 2024 and had been exacerbating in the middle of April when my account was cancelled. Now Mr. ******* trying to help but not being a technician is unable to do anything. The technical support never contacted me despite the Mr. ******* promises.

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response.

  While GoDaddy cannot control how a recipients email provider filters spam or blocks messages, we can offer guidance to help users verify their authenticity and improve their domains sending reputation.
  This office has been working with our customer to modify their domains DNS to verify their emails authenticity. Unfortunately, the outgoing emails are still being flagged by Gmail. At this time, GoDaddy is unable to continue troubleshooting the issue, and so, we have provided our customer with a link to contact ******* support to inquire why their email messages are non-deliverable to Gmail users.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 
  ******* Edwards 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 06/04/2025

  For almost a full month Mr. ******* ******* was pretending to be trying to help me with the technical issues of my email. He does not have any technical knowledge and should of refer the case to technical support as he promised. His assistance was even less helpful than that of other GoDaddy representatives, who at least made an effort to try different solutions. He did not follow through on your promise to escalate the issue to your IT team, nor did you address the matter of the incorrect account cancellation and the resulting complications. Also, he ignored the ongoing problem with the integration between my Outlook and my email account. Despite repeatedly informing him that I cannot view my emails in Outlook, this critical issue remains unresolved.
  Given all of the above, I would appreciate it if someone in a higher position could reach out to me directly. I believe my concerns warrant serious attention.
  In the end, Mr. ******* dismissed the issue by claiming that the email problem is "outside of GoDaddys control." For the record, I have spoken with approximately two dozen technicians, all of whom attempted various solutionsnone of them ever suggested that the issue was beyond GoDaddys scope. It appears Mr. ******* simply chose to offer an excuse rather than take responsibility.

  To be fair, he is not an IT specialist, and its clear this is not his area of expertise. However, whats more troubling is that he completely ignored the other issues I raised. Subjecting a customer to this level of disregard is, in my opinion, deeply inconsiderate.
  GoDaddy should feel ashamed for delivering such substandard service.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) 5.7.2025 Go Daddy emailed stating I will lose my email account for non-payment. Payment info. is in my account which ********************** PREVIOUSLY USED TWICE THIS MONTH for other services with NO ISSUE. Payment method is an auto bank debit, which I can prove always had sufficient funds. *** tried blaming my bank. ***eatedly I was forced to state my payment method worked... twice before. I had to request a supervisor, who gave it another try, which worked. He offered NO explanation why they failed before or apology for their ERRONIOUS termination threat. This occurred 5.6.2025, yet they waited until the next day (the termination date) to notify me... giving very little time to correct. As a result, my email was moving toward suspension. This process is automatic. Yet... their so-called automation failed, and they failed timely notification of their problem. Now I am experiencing issues with this email account. It is not synching properly.2) 5.9.2025, for no explainable reason Go Daddy divided my website in two. (I have a website in drafting but not in use.) In 2024 Go Daddy stated I could keep this "on the shelf" until needed for one charge. I started this website in 2023 with Go Daddy. They set it up as one site. THERE NEVER WAS DIRECTION TO DIVIDE IT IN TWO. But now ON THEIR OWN WITHOUT MY APPROVAL, Go Daddy divided the site... resulting in two charges of $275.88 instead of one. This *** could not explain why, again forcing me to a supervisor. Go Daddy markets themselves as a consultant for one's entire IT needs. In practical application this is NOT happening. They appear to be a conglomeration of remote techs. While they're knowledgeable, Go Daddy does nothing to assure the complete picture. It is a *** of sales & services run on automation. The only real attention I received was for the sale. Here, in one month their automation failed TWICE... forcing ***eated calls, long hold times, and no explanations. Unacceptable for important IT.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 2, 2022, our customer set up Websites + Marketing (W+M) through a free trial.  W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.  
  
  On May 4, 2023, our customer purchased a ********************** (WDS) build.  ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.   
  
  Per our customers auto-renew preferences ********************** continued to renew both their W+M and *** build hosting to honor our agreements with them.   
  
  On May 3, 2024, our customer turned off auto-renew on their email plan in question. 
  
  On May 6, and again on May 7, 2025, our customers email plan failed billing due to auto-renew being turned off.  Our customer contacted our Care support team who were able to assist with renewing the email plan and keeping it active. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.   
  
  A member of our *** team was able to connect with our customer and assist with resolving their concerns to their satisfaction. 
  
  We encourage our customer to connect with our 24/7 Care Support team at *************************************** for assistance with the syncing issues they have mentioned. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:On July 29, 2024, I renewed my GoDaddy Email Plus subscription for 24 months ($112.56) after support confirmed access to my domain-based email via the free ************** app and my **************** Professional license. This was critical to my renewal decision.On May 10, 2025, an unannounced policy update disrupted my email access across all channels except the Outlook Web App. New 2FA requirements created a login loop, making email retrieval nearly impossible on my phone and desktop Outlook. Despite contacting support (Ref: INC6167991) on May *****, 2025, via phone and text, the issue persisted for 48 hours, forcing me to migrate to another email host. This incurred time and effort, and GoDaddy offered only a duplicative license upgrade, not a refund.The policy change breached GoDaddys assurances, causing significant disruption. I can provide renewal confirmation, support logs, and error screenshots.Resolution:I request a full refund for the remaining 14 months of my Email Plus subscription, as GoDaddy failed to deliver promised email access. I will keep my domain with GoDaddy; this complaint concerns only the email subscription.Details:Transaction: July 29, 2024, $112.56, 24-month renewal.Issue: May 10, 2025, policy update, 48-hour email outage.Impact: 2FA issues, migration to new host.Evidence: Renewal, support logs, errors available.GoDaddys failure to communicate the policy change and resolve the issue promptly undermined my subscriptions value. I urge BBB mediation for a refund.Sincerely,*********** Vegas

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On July 29, 2024, our customer purchased a ********* ********** Email Plus plan for a two-year term via phone interaction.
  
  On May 11, 2025, our customer contacted our *********** as they were having difficulty receiving emails on their locally installed ********* Outlook application. Our staff advised that there was a current known issue with *********s Outlook program, which was preventing specific email plans from being utilized on their services. Our staff suggested that our customer utilize their online Outlook platform in the meantime while we worked with ********* to resolve their concerns. As with all service providers, GoDaddy and ********* had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customers.
  
  On May 12, 2025, our customer moved their email to another provider and canceled their service with us.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers' frustrations, we must decline their request for an out-of-policy refund.
  
  Refund Policy: ****************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I was charged $203.88 from go daddy website. Prior to this I had cancelled my membership. I went to my bank (****************************) to refund my money with a new debit card. A month later I get charged the same amount of money. I contacted go daddy refunds/******** team to get a refund and told them I have no access to my website and canceled my subscription, but Im still getting charged. They told me wait 7-10 business days. Its been 3 weeks and I have not had my refund, I spoke to them today and they said now its going to take up to 90 days. I called ************************************* and they told me to contact you guys because they cant reverse the claim the second time because go daddy sent them legal documents stating that I had a subscription. I literally have no access to my website and am not a member anymore, but Im still getting charged. I cancel my membership on purpose and still getting charged, what sense does that make? Please help me get a refund, I am in college and am struggling with finances. Thank you!

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 18, 2024, our customer completed two separate online transactions and purchased a domain name for a five-year term and a Websites + Marketing Basic plan for a one-year term.
  On March 22, 2025, they logged in to their account and deleted their domain from their GoDaddy account.  That same day, per their account preferences, ********************** automatically renewed the Website + Marketing plan in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility. 
  On March 27, 2025, GoDaddy received notification that our customer filed a Chargeback related to the renewal transaction.  This chargeback withdrew payments made to GoDaddy. 
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customer, we are unable to provide goodwill gestures in a state of financial loss. Please note that chargebacks can take up to 90 days to settle.  Furthermore, information regarding our refund policy can be found here: ****************************************************************************************;
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/15/2025

  I disagree with the 90 day refund statement. There should be no business that takes up to 90 days for a refund. That is where my problem is. 

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response.
  
  GoDaddy received notification that our customer filed a chargeback related to the renewal transaction. As a result, the payment made to GoDaddy was withdrawn. Since the chargeback process can take up to 90 days to resolve, we are unable to offer goodwill gestures while the matter remains in a state of financial dispute. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/18/2025

  Firstly, I want all my subscriptions cancelled going foward. Secondly, why does it take up to 90 days? How does a business take 90 days to refund someone? That is terrible customer service. I need my money back as I am a college student with very **********. 

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I tried to create a website in www.godaddy.com. It was a free trial. I typied a website template but never published it. Late I changed my mind and I called the company to cancel my subscription. A agent answered my call and agreed to cancel my subscription.However they did not really cancel the subscription. They changed me every year. I found out this charge recently. I contacted the company but they only agreed to refund 2025 charge.I would like to all refunds totalat $105.75 (12.17+29.07+20.17+22.17+22.17) because I did not use their service. I called the company to get their promise. The company did not cancel my subscription even though they agreed to. Instead they comtinue to charge me for four years. This is not honest bussiness practice.

  

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On April 19, 2022, our customer activated a free one-week trial of our Websites + Marketing (W+M) Standard plan. In accordance with their account settings, this plan was automatically renewed on April 26, 2022.
  
  Following the automatic renewal of the W+M plan, our customer entered their account and disabled the automatic renewal setting. This plan expired on May 26, 2022, and was subsequently canceled from their account on June 15, 2022.
  
  Also, on April 19, 2022, our customer purchased a domain name for a one-year term via an online transaction. In accordance with their account settings, this domain name was automatically renewed in one-year increments on April 20, 2023, 2024, and 2025.
  
  On May 9, 2025, our customer entered their account and canceled their domain name. They later contacted our ************* Team seeking a refund for their renewal. As the 2025 renewal was within our refund policy, they were provided a refund.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy proactively sent renewal notices prior to each renewal, informing our customer that the domain name would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over their renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  As the previous annual renewals are no longer refund eligible, we respectfully decline our customers request for a refund of the 2023 and 2024 transactions.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against ************* Fraud Disguised as a Service I am filing this complaint to dispute an illegitimate and deceptively structured charge from *************, which appeared as part of a Trailways transaction. While I agreed to the overall transaction amount, the specific charge from ************* was buried in a way that misrepresented what I was paying for and more importantly, who I was ******************** operates behind a wall of anonymity, using Domains By ********** to hide all ownership and contact details. Their website offers no address, no customer service transparency, and no accessible refund policy all red flags for a company involved in financial transactions. When I attempted to obtain details and resolve the issue, I was met with complete silence. No reply. No resolution. No accountability.The charge, while technically present, was misleading in how it was presented. The transaction was bundled in a way that concealed Refundable.mes involvement and left no reasonable way for me to make an informed choice. This misrepresentation, combined with their refusal to disclose or engage, constitutes a deceptive business practice one that violates the spirit, if not the letter, of the Truth in Lending Act (TILA), which is meant to ensure consumers understand what theyre being charged and why.I am demanding a full refund and investigation into Refundable.mes practices. This is not just about a charge its about a business model built on deception, obscurity, and consumer exploitation.Registrar: The domain is registered through GoDaddy.com, LLC.Scam Detector has given ************* a trust score of 47.2 out of 100, indicating a medium risk. User Complaints: There are reports of users experiencing issues with refunds and a lack of response from the company.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address the concerns of the complainant. 
  
  While GoDaddy is the registrar of record for the domain *************, we have no affiliation with its current registrant or any associated business. 
  
  According to a public network lookup, the domain ************* points to the ** address *************, which is managed by ******************* (AWS). Considering this, the complainant may wish to contact *** directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse-reporting location at AWS: ******************************************************************************
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  Jenn
  Office of the CEO GoDaddy 
  

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********** *******
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a pro reseller for 8 years. Godaddy changed their reseller program forcing resellers to go direct to godaddy. I set up my reseller account and paid my fee. Godaddy was to transfer my customers from my old reseller account to my new reseller account. That did not happen. My customers have been moved to another firm. ******************** support promised me the account would berestored, and my customers returned to my reseller account. None of this has occurred. Support has reneged on every promise.

  

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On November 7, 2024, our customer purchased a Pro Reseller Plan for a one-year term via an online transaction.  GoDaddys Reseller Plans are designed to support both individuals and businesses in offering domain names and related services.  GoDaddy's Reseller program allows subscribers to set their prices and sell GoDaddy products under their brand. 
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we appreciate their candid feedback regarding our service levels, after reviewing their account, we found no record to support their claim of a Reseller Plan being canceled. Furthermore, our records show one active Reseller Plan, as referenced previously, which remains available in our customer's account and is ready for use.
  In the future, if they purchase a new Reseller Plan, it is important to note that a setup would still be required, as information does not automatically transfer from one Reseller Plan to another. More information regarding our Reseller Programs can be found here: ***************************************************.
  Should they have any technical questions regarding their Reseller Plan, they may contact our Care Team 24/7 at ************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly received emails regarding renewal notices. I have called GoDaddy and the only thing they tell me is there is no record with my email address. I really need these emails to stop.I have spoken to customer service. I have talked to supervisors in customer service. The only thing they tell me is my email address is not associated with any account.

  

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to address the concerns presented by the complainant. 
  
  From the information provided, it does not appear that the complainant is a GoDaddy customer, nor has ********************** entered into any agreements with them. 
  
  From what the complainant has shared it is our understanding they are receiving unwanted renewal notices to an email address of theirs. 
  
  What may be occurring is that a contact email on an account on our system was set up to forward to the email address where the complainant has been receiving the email notices. If so, this could be an account the complainant set up some time ago, or perhaps is the account of a third-party who inadvertently set up forwarding to an email address that they unfortunately misspelled.   
  
  RESOLUTION:  
  
  We empathize with the complainant in this matter. 
  
  The renewal notices that the complainant is receiving would contain information associated to the account in question, allowing our Care support team the ability to identify it on our system.  We encourage the complainant to contact our Care support team for assistance in seeing if they can verify into the account associated to these renewal notices.   
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 05/17/2025

  I have already talked to their Care Support team.  They did nothing.  I spoke to a supervisor and the supervisor told me someone had these emails forwarded to my email address.  Then the supervisor said they could send an email to the person that was forwarding the emails and hope they received a response.  I asked if I could have the email address that was forwarding these emails.  The supervisor said he could not give me that information since it would violate that persons confidentiality.  

  Since the person that the renewal should be going to does not want it.  Why cant GoDaddy cancel the account.  I tried looking at the website which the renewal notice is referring to is not an active website.  They should just remove the site and see if the person responds then.  

   

  

  Business Response

  Date: 05/23/2025

  We stand by our original response. 
  
  GoDaddy takes Account Security and Privacy very seriously, and we will need to connect and verify with the other party in question to address this matter further.   ********** has reached out to them from our office.  However, so far, they have not responded.   
  
  Thank you again for the opportunity to address the additional concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 05/27/2025

  the renewal address that is being referred to is showing as an address that is being used.  Since there is no response to your emails, why not send the renewal to the email address you sent your email to?  You are so concerned about the privacy of your user, however, what about my privacy?