Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,516 total complaints in the last 3 years.
- 634 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother came down with Alzheimer's dementia and I had to take over being her care giver at the end of last year making me have to quit my job. I have had a website for the last 20 plus years the Domain was being managed at ************ I had not paid for my domain name which expired on 11/17/24 which is my total fault. I had not checked my email in 3 months due to changing diapers and a full time 24 hour job. But my problem is I thought after it expired 30 days it is suppose to be in a redemption for 45 days. so its in redemption i pay the 135$ to get it out but GoDaddy somehow the original place i purchased it is denying the redemption saying its a premium site and i have to pay a brokerage fee of 119$ then negotiate a price ???? 1000$ plus 20 more percent commission ???? Its suppose to be in redemption??? but godaddy has a site being run on it from ***** look at the garbage they are pushing on children??????? look at ************ now and I was told it cannot be sold to public for 70 to 80 days but they will not give it back to the rightful owner? without blackmail. I would rather lose it but the point is I paid 135$ the redemption fee which they should have released but the reason they wont because its premium??? I talked to and made a complaint with I-**** also who is in charge of domains and watches over criminals like godaddy.
Business Response
Date: 01/08/2025
Thank you for the opportunity to address the complainants concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
First, ************ is not a GoDaddy-affiliated company.
Furthermore, a review of the domain name in question shows that it is currently registered by a GoDaddy customer who acquired it through legitimate means.
Should the complainant feel they have a legitimate claim to this domain name, we suggest they consider reviewing ICANNs Uniform Domain-Name Dispute-Resolution Policy. Details related to this can be found at this link: ************************************************************;
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had and paid for the last 20 years for an email address. The company sold my product to ********* who is going to delete this email if I don't pay them another fee. This is blackmail unjust business practices. This company need to be fined for their as they are not doing ethical business. If we pay for an email but get none. How can they continue to operated?When you renew they must combined it with your ********* account. Spoke with Arjie at Godaddy asked for a US *** not available.Business Response
Date: 01/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer was utilizing a free email plan on GoDaddys legacy Workspace email platform. Workspace email addresses utilized older POP protocol, which lacks many of the features our customers demand. As technology has evolved over the years, newer platforms such as Office 365 offer enhanced syncing between devices, additional security, and increased storage capabilities, among other features.
Several years ago, GoDaddy made the difficult decision to retire Workspace in favor of Office 365 for all of our customers.
In our customers case, they were migrated from Workspace to Office 365 in May of 2021. ************ 365 plan was subsequently renewed several times, most recently on November 25, 2024 for a one-month term. The plan was due for renewal on December 20, 2024, however, our customer since disabled the automatic renewal preference, and the plan was cancelled on January 9, 2025, for non-payment.
If our customer wishes to reinstate their email, they can contact our Care team for assistance. They would simply need to repurchase a new plan, and their content should be recoverable within 30 days of the cancellation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 13, 2025, this office attempted to contact our customer to discuss their concerns further, however we were unable to reach them. We will remain available to assist our customer with any outstanding concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** Reid
Office of the CEO - GoDaddyInitial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I needed to purchase an SSL for our business website through GoDaddy for the safety of the site. It cost $239 for 2 years. I checked on site a few weeks in and they said it takes time. I was then notified months later by a customer that my website was not secured. I contacted GoDaddy. **** stated bc it was past 30 days to fill out a request an extended refund request because I was sold the incorrect program. This process has taken months to try to resolve. I was disconnected multiple times including on time when I waited over 50 minutes to speak to a rep. **** did not deny selling me the wrong product-I was denied bc it was past the 30 day purchase window-but yet they specifically have a form to file for exceptions that are past the 30 day window.Business Response
Date: 01/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 3, 2021, our customer purchased Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On April 11, 2024, our customer contacted our Care support team for assistance with their website that was not showing as secure. At that time, based upon that interaction our customer purchased an SSL certificate.
The SSL purchased by our customer on April 11, 2024, would not apply to our customers W+M as it includes its own integrated SSL.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and will be processing a full refund back to their original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up via chat for a go daddy site and the representative signed me up with a version that was too robust for what I really needed. I requested a refund of $266.99 and then the representative signed me up for the basic plan and told me to try that. I did and canceled that as well. The refunded me the basic plan of ****** and took down my website and put my domain name (************************) back on the market. I contacted them and they stated that the original purchases (****** and *****) is not approved. I am requesting the full refund because I do not have the website that I created OR the domain name anymore as they canceled it.Business Response
Date: 01/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2024, our customer purchased Websites+Marketing Premium for one year.
On December 17, 2024, our customer purchased a lower tier of Websites+Marketing.
On January 6, 2024, our customer called our Care team to request a refund for both website plans.
A refund for the lower tier plan was submitted as it was still within our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and have submitted a one-time out of policy refund for the Website+Marketing Premium plan.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from GoDaddy stating that my website is about to expire. Upon learning this, I tried to log in online to renew my monthly service. However, I was asked to verify a code, but an old number that I had changed kept popping up as the destination for the code. I reached out to a CSR via the chat feature on your website, but the representative was unable to assist me and clearly didn't understand my request. I have taken full screenshots of the conversation because it seemed that the representative was either confused or trying to confuse me during the process. Additionally, my website appears to be completely offline. As I mentioned earlier, I opted to pay monthly for the service instead of yearly. Please see below for the screenshots of our conversation and evidence of my website currently being offline.Business Response
Date: 01/09/2025
Thank you for the opportunity to address our customer's concerns.?
?
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **********************************************************;
?
On January 6, 2025, our customer contacted our Care team via chat interface stating they were having difficulties logging into their GoDaddy account due to a verification code being sent to an old phone number.
At the time of this interaction, our customer did not have a second layer of protection on their account; specifically, Two-Step Authentication. The Two-Step Authentication they previously had on their account was removed per their request on February 14, 2023.
Our Care representative requested that our customer send them a screenshot of the error message they stated they were receiving; however, our customer ended the interaction.
Furthermore, with regards to their website expiration, our customer was not paying monthly for the service as they stated. They renewed the service for a one-year term on December 16, 2023. Their service expired December 19, 2024. On that date, per our customer's account preferences, ********************** attempted to automatically renew the website service in question to honor agreements with our customer; however, their financial institution declined payment.
?
RESOLUTION:?
?
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.?
On January 7, 2025, our customer accessed their ********************** account and renewed their website services for a one month term. As the service had been suspended for non-payment prior to our customer renewing the service, they will need to republish the site for it to resolve. Instructions to publish are provided in the Help article at ********************************************************************************************;
??
Thank you again for the opportunity to address the concerns presented.?
?
Regards,?
?
**** *.?
Office of the CEO - GoDaddyInitial Complaint
Date:01/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Formal Complaint Against GoDaddy for Deceptive Practices, Negligent Sales, and Emotional Distress See Attached Letter. *****Business Response
Date: 01/10/2025
Thank you for the opportunity to address the complainants concerns.
We have been unable to locate an account with the information provided, as the attached Word document was blank. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at ***********************************************************************.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I secured our domain through Godaddy years ago and it is not even up for renewal for at least 6 years. The first of 5 ***s acted friendly like he was going to help me transfer my domain when I created our on website in Wix. Our current one is in Wordpress hosted by our software provider. Each *** got ***** and more aggressive. The one last night talked me through steps giving my domain permissions back to Godaddy so it could be easily transferred. What. he did not tell me was that I would lose my website and access to my email in the meantime. When I woke up this morning and realized my website was down and I could not receive emails, I contacted Godaddy again. They then told me I had to set up another way but it would take over 24 hours meaning we lose revenue during that time. This could have been avoided if the *** had been helpful and kind instead of rude and condescending without offering any help. I need my domain in my own possession with MY website immediately. They also told me a supervisor would call me back to discuss but he never called and they just discarded me and my business.Business Response
Date: 01/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On June 16, 2021, our customer completed a move of their domain from a third-party GoDaddy account to their account.
On January 3, 2025, our customer contacted ********************** support to point their domain currently hosted at another provider to their website at ***. Our customer was informed that pointing their Domain Name System (***) Nameservers to GoDaddy would disconnect their domain from their current provider. Unfortunately, during the process of pointing the *** the call was dropped. Our support representative attempted to call our customer back. Unfortunately, the call only rang through.
On January 4, 2025, our customer again contacted ********************** support. They were advised that due to the protection they had assigned to their domain they would need to acknowledge a one-time passcode to make the *** changes. Unfortunately, because the email address in question was associated to the previous hosting provider, they were unable to receive it. Our customer was advised to set up ******** authentication (2FA) on their account, and in 24 hours they would be able to receive the code through there. Our support team assisted our customer in setting up 2FA.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are currently seeing our customers domain resolving to a website showing as being hosted at Wix.
While we empathize with our customer, we respectfully decline their request for a refund. We remain available to our customer, and look forward to addressing any outstanding concerns. We can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Domain Name including DOMAIN PRIVACY (WHOIS PRIVACY) AND PROTECTION at GODADDY which was not expiring until 10/2026 (almost 2 years from now). It had AUTO RENEW ON. I simply went in and cancelled AUTO RENEW. During the process none of the prompts or text message included any statement that when I turned AUTO RENEW OFF it would remove the domain privacy (whois protection) completely. In fact, I have turned AUTO RENEW OFF on numerous other DOMAIN NAMES during the past 20 YEARS I have been at GODADDY and never had this occur. I paid for the domain registration and the DOMAIN PRIVACY. Why would cancelling AUTO RENEW remove a separate subscription (WHOIS PRIVACY) I paid for almost 2 years from its expiration? GODADDY has been going down hill in my opinion for the past several years, but this is the worst thing I have seen from a registrar in over ************************************************ that since I removed AUTO RENEW I would have to pay $21 to apply the protection again. If GODADDY is that desperate for $21 then I would suggest staying away from this registrar. This behavior makes no sense.Business Response
Date: 01/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 13, 2006, our customer transferred the domain in question to GoDaddy. The domain continued to renew per our customers preferences within their account, with the last renewal occurring on October 20, 2024.
On January 2, 2025, our customer logged into their account to make some profile changes, initiate free product trials, and make changes to the domain in question. At 08:44 system time we are seeing a log entry showig our customer cancelling Privacy for the domain in question. At 08:46 system time we are seeing a log entry showing our customer turning off auto-renew for the domain in question. Shortly after these actions that same day our customer contacted our Care support team, who were successful in reinstating the cancelled Privacy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The cancellation of the Privacy was completed customer-side two minutes prior to our customer turning off auto renew. As such, while we empathize with our customer we respectfully disagree with their assessment that turning off auto-renew for the domain in question resulted in the cancellation of its Privacy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/09/2025
Regarding : "At 08:44 system time we are seeing a log entry showing our customer cancelling Privacy for the domain in question."
MY RESPONSE:
On the GODADDY page I visited: ****************************************************
GODADDY only has these 4 options next to a DOMAIN NAME: "RENEW NOW"; "EDIT YOUR PLAN"; "UPDATE PAYMENT METHOD" and "TURN OFF AUTO RENEW"
I simply chose "TURN OFF AUTO RENEW" and that is all.
How could I have cancelled PRIVACY when there IS NO OPTION TO DO SO NEXT TO THE DOMAIN NAME?
I never knowingly cancelled Privacy for the domain name in question. I have no recollection of ever being presented with a prompt showing that I was cancelling Privacy on the domain in question.
I never would have knowingly cancelled PRIVACY 2 years before it expired especially since I had already paid for it!!!!Whether this log entry is the result of a BUG or oversight (or something else) on the part of the GODADDY system I am not sure, but it does not reflect the actions that I knowingly took.
Every action I took was after clicking "TURN OFF AUTO RENEW" next to the DOMAIN name.
I think what GODADDY has admitted in their response is that they are now CANCELING PRIVACY when a user TURNS OFF AUTO RENEW - which is not what I expected or intended.
They state that I had paid for PRIVACY through 10/2026. Why would I want to cancel it in advance?
I had paid for PRIVACY through 10/2026 so why would GODADDY then want to charge $21 to put it back on the domain name in any case?
This seems like a program to punish GODADDY users who cancel auto renew? What else could be the reason?
In short, I reject the GODADDY response.
Business Response
Date: 01/16/2025
Thank you for the opportunity to address our customers additional concerns.
GoDaddy offers different levels of Privacy and domain protection, including basic Domain Privacy which is automatically added to all eligible domains registered with GoDaddy. The following support article provides information on these different levels of protection.
What is Domain Protection?: **********************************************************************************
We are seeing that our customer had Full Domain Protection on the domain in question, which includes additional protections of preventing unauthorized domain actions, such as transferring away, changing nameservers and editing domain contact info.
Higher levels of Domain Protection require Auto-Renew to be on. We are seeing that when our customer turned off auto-renew it removed the higher-level Full Domain Protection and replaced it with basic Domain Privacy. Our customers information was always protected with basic Domain Privacy.
We empathize with our customers experience and remain available to address any remaining concerns, and can be reached at ***********************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 01/18/2025
Thank you for the follow-up, but it highlights inconsistencies and raises further concerns. In GoDaddys initial response, they claimed I turned off Domain Privacy and Protection and then cancelled Auto-Renew. However, in their current response, they state that I did not turn off protection, but that it is automatically removed as part of cancelling Auto-Renew.
This contradicts their earlier explanation and reveals a lack of transparency. There is no clear warning that cancelling Auto-Renew will remove Domain Privacy and Protection, leaving users vulnerable without informed consent.
Additionally, GoDaddys interface is misleading. On the Subscriptions page, the domain in question shows No Protection, while other domains are labeled Full Privacy. This creates confusion and unnecessary concern. When I contacted support about this, I was told I would need to pay $21 to reinstate protection, which feels like a money grab rather than a focus on customer satisfaction.
Proposed Resolution:
To resolve this issue, I request the following:
Fix the process so cancelling Auto-Renew does not remove Domain Privacy and Protection without clear, explicit warnings.
Update the Subscriptions page to accurately reflect the protection status of domains.
Reinstate Domain Privacy and Protection for my affected domain at no charge, as it was active prior to cancelling Auto-Renew.
These steps are fair and demonstrate GoDaddys commitment to transparency and customer service. I look forward to a prompt resolution.Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Under order #**********, I purchased a 1-year email account, *********************** on 6/3/2024. I deleted the e-mail account *********************** on 1/2/2025. Since I prepaid for the 1-year term until 1/2/2025, I called GoDaddy and they were unwilling to provide a refund for the unused term length. I am asking GoDaddy to provide a goodwill refund for the time period of e-mail service not used going through 1/2/2025.Business Response
Date: 01/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 3, 2021, our customer purchased 3 email plans, each for a one-year term, via an interaction with our Care team. Per our customers account preferences, these three plans automatically renewed each year, most recently on June 3, 2024.
On January 2, 2025, our customer deleted one of their email addresses (but not the plan itself) and contacted our Care team seeking a refund of the unused time. They were properly advised that the email plan was not eligible for a refund in accordance with our Refund Policy.
***************************************************/refund-policy
Because the email plan itself was not cancelled, our customer was able to repurpose it to create a new email address.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that our customer was able to utilize the email plan by creating a new email address and they are not eligible for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I was able to utilize a workaround.
Regards,
***** ******
Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a Deluxe Hosting customer for years. I recently renewed my service and shortly there after, Godaddy forced a PHP upgrade without testing is effects on existing website infrastructures ultimately rendering all our of sites and those of our customers, inoperable. On top of that, to further ensure that we would not be able to recover from this, they ensured that all software included with my subscription, now corrupted. I have affluent countless hours on the ovine, in text messaging, and in app chat with their support who just will not pay attention, asking repetitive unrelated questions while idleness the answers. At once point under told me in order to resolve my issue, is have to subscribe to an addon service, then but the extended support for 2 years and only then would they be able to help me despite me NOT using that service to being with. You know, the extortion routine organized crime families is. Tonight was my last attempt to get them to undo wherever it is they did and they are pretending to be ignorant to the entire issue and asking me to preform common tasks that I have already informed them, are unable to be completed because just like my sites, their upgrade has effected their own website adversely and they can't fix it either. We are talking use and years of work and dozens of websites and fully integrated infrastructures, all falling to a death collapse. This is the kind of issue rust will kill my business.Business Response
Date: 01/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 17, 2017, our customer signed up for a Deluxe cPanel Hosting Plan for a one-year term during a call with GoDaddy's ************* Team. The plan has been renewed multiple times since, most recently on June 17, 2024, for another year.
On December 29, 2024, our customer contacted our Care Team to express dissatisfaction with the impact of upgrading the *** version of their hosting plan on their website. During this and subsequent interactions,they were advised to address the problems they were experiencing were outside GoDaddy's Statement of Support. ******************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Unfortunately, as with most hosting providers, GoDaddy must sometimes require that our customers upgrade the version of *** on their hosting plans. Older versions of *** are more likely to have security vulnerabilities, which hackers could (and eventually will if you don't update)exploit. In addition, while older versions of *** may not support newer features and functionality, these upgrades can cause compatibility issues when a website uses dated software; addressing issues such as this is a customer's responsibility.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddy
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