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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,590 total complaints in the last 3 years.
    • 674 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Godaddy put an auto renew on my account without me knowing about it. They then charged my card $433.65 without my authorization and once I found out about it they declined to issue me a refund because they changed their refund policy February 19, 2025 where you only have 7 days to get a refund. Prior to this date you had 30 days. I not only did not get a notice that they were charging my credit card but I didn't get a notice that their refund policy had changed and I didn't place an auto renew on my ****************************** is practicing the questionable practice of applying an auto renew without telling the customer and leaving it up to us to find it and change it to not auto renew.This is unethical.

      Business Response

      Date: 03/23/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On March 6, 2023, our customer purchased *********************** Websites + Marketing (W+M) platform for a two-year term.  W+M is a do-it-yourself website builder platform. 

      On March 6, 2025, per our customers account preferences, the W+M plan automatically renewed for another two-year term.  We give our customers full control over their renewal preferences while the default setting is to automatically renew, our customers can turn off autorenewal at any time or cancel any unused products to avoid being charged for them. 

      On March 21, 2025, our customer contacted our ************* team and requested to cancel their W+M plan and get a refund.  They were properly advised that W+M is eligible for a refund within 7 days of the transaction.  As a result, the recent renewal transaction is non-refundable. 

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      In consideration of the fact that our Refund Policy used to allow for 30 days, our office is willing to make an exception and provide our customer a refund.  Unfortunately, we have been notified that our customer submitted a chargeback/dispute with their financial institution and we are unable to provide a refund until the chargeback is resolved. 

      Our customer can either wait for the chargeback process to complete, typically 60 to 90 days, or they can withdraw the chargeback by contacting their financial institution.  If they withdraw the chargeback, they can notify us via email at *********************************************** and we will process the refund. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      **** ****
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* *********

       
    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LACK OF BASIC WEBSITE ********************** UPSELLING I purchased a website through GoDaddy under the assumption that I would have reasonable customization options, including the ability to add standard marketing tools like a MailChimp pop-up form to collect leads and proper tracking for Meta Advertising. However I have discovered that GoDaddy does not allow me to edit my website's header or footer code--an extremely basic function that is available on most other website *********** a business owner, this limitation has severely impacted my ability to run effective ** ********* and collect leads, both of which are critical to my business growth. Most integrations (Meta, ******, MailChimp) require you to edit the header code in order to function properly on your website. After spending hours setting up these integrations, I found that they were impossible to implement simply because GoDaddy blocks access to the necessary code edits.When I contacted customer support, I was told that the only solution was to switch to a different plan that would allow code editing but cost more money and force me to have to re-do my entire website--an expensive upgrade and double work just to access a feature that should be standard. This feels like an intentional restriction designed to ****** customers rather than a technical limitation. The option to edit header code should be available to all users. That is the expectation set by integrations that most business owners use. I have consistently been given code to add to the head section of my site, and I am unable to do so.I am extremely frustrated by the wasted time and misleading service. I believe GoDaddy should allow basic code edits in their basic plan or clearly disclose this restriction upfront so customers don't waste time and money on a platform that does not meet their needs.I am requesting a fair solution that allows me to add the necessary to code to my website without being forced into an overpriced upgrade.

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On May 22, 2023, our customer initiated a Websites+Marketing (W+M) Free-Trial. *** is a proprietary, do-it-yourself, template based product to construct a website.

      On May 29, 2023, the W+M builder auto-renewed for a 1-year term in accordance with our customers account settings. A year later, it was auto-renewed again on May 29, 2024.

      On March 21, 2025, our customer contacted our Care Staff for assistance adding HTML code to their site. They were incorrectly advised that they needed to purchase our ****************** to complete this task. W+M does allow customers to add customizable HTML code directly to the site by adding an HTML section.
      ********************************************************************************

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office empathizes with our customer and apologizes for any inconvenience they may have experienced. GoDaddy strives to offer the best service in the industry and has shared our customers feedback with our management team in an effort to improve our service levels.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ***
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/29/2025

      The insult to my intelligence based on this response is not one taken lightly. I did not contact Care Staff "for assistance adding HTML code to [my] site," (an extremely simple process), which insinuates to me that my complaint was not read or taken seriously. It also tells me that the Office of the CEO does not believe that their Care Staff is properly trained, considering that I called, I texted, and I searched the ************ and was given the same "incorrect" solution each time. Maybe it should be considered by the Office of the CEO that my issue is not so simply solved. Please review my ORIGINAL COMPLAINT- not what you believe the complaint to be- but what the complaint actually is. I cannot edit the HEADER code on my website. I am very aware of how to "add html" to the BODY of the website, which is all I am allowed to do. However editing the HEADER is a BASIC FEATURE that GoDaddy upsells customers to a different plan in order to use--without indicating that in the initial purchase phase.

      Business Response

      Date: 03/31/2025

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. GoDaddy does allow customers to add custom HTML code to the Websites+Marketing builder, but they can not add HTML to the Header or Footer of the builder.

      The builder does however allow for customers to link social accounts and create popups.
      ****************************************************************** (Connect with customers (social **********************, reviews, email and blog))
      ****************************************************************************

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      ***
      Office of the CEO - GoDaddy

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer for 15 years. I am unable to log into my account. I have my good user/pass info and correct email address. However, I have a new phone number. Their system will not let me log into my account for the past 2 weeks. I've called the tech support people and they are very helpful. However, they are not able to get their own service people to fix my problem or contact me. So I have no trouble filing a complaint with GoDaddy. They just CANNOT fix a simple issue. Second problem is they are charging me for providing hosting service for *********** but it doesn't work. I tried to get them to fix it it two years ago. Same problem I can contact them, but they can't fix it. My account number is ******

      Business Response

      Date: 03/20/2025

      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

      On March 12, 2025, our customer reached out to our Care Support team regarding an issue accessing their account. During this interaction, our team advised them to submit an Account Recovery Request to update their registered phone number. 

      GoDaddy offers a secure, structured process that enables account holders to request access to their domain or account. This process is outlined in detail here: **********************************************************************************************************  

      Between March 12, and March 20, 2025, our Care support and Account Recovery teams worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction. 

      On March 20, 2025, after thorough research our Account Recovery team was able to verify the documents in question and complete our customers requested update to their account. 

      RESOLUTION:  

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      While we empathize with our customer, ********************** takes account security very seriously and has processes and procedures in place to protect our customers.  

      We encourage our customer to work with our Care support teams to address their concerns related to their hosting service. 

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **** *. 
      Office of the CEO | GoDaddy  
    • Initial Complaint

      Date:03/19/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around the first of the year, I canceled all domains with Go Daddy. But Go Daddy attempted to bill a defunct business credit card in the month of February. In March, they sent the account to collections. Really Go Daddy. A no longer existing credit card should tell you something. Business closed. Really Go Daddy. I went into my account a month before you attempted to charge my account when you gave me the heads up auto renew was coming up and I toggled to cancel for all of the domains. This seems really slimy. I will never again have a domain with Go Daddy.

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On February 17, 2023, our customer registered a domain name for a two-year term via an online transaction.

      On February 18, 2025, in accordance with our customers account preferences, ********************** automatically renewed the domain in question for an additional two years. Prior to expiration, GoDaddy sent renewal notices informing them that the expiring services would renew based on their account settings unless action was taken, as account management is a customer's responsibility.  

      On March 19, 2025, our customer next contacted *********************** ******************** requesting to cancel all products. At that time and were correctly informed their February 18, 2025, was renewal was no longer refund-eligible per our Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with their billing frustration, we respectfully decline their request for a refund.  We encourage them to review and manage their account settings to prevent further unwanted renewals.  Instructions to disable the automatic renewal are provided within the Help article found at *****************************************************************

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      **** M
      Office of the CEO - GoDaddy


      Customer Answer

      Date: 03/25/2025

      You did not acknowledge that I canceled all renewals. 

      Nor did you acknowledge that you attempted to bill a no longer existing business credit card.

      Nor did you address the collection agency matter with Cegeny. 

      I didnt ask for a refund. I asked for you to stop collecting via a third party. 

       

       

       

      Business Response

      Date: 03/27/2025

      Thank you for the opportunity to address our customer's additional concerns.

      We stand by our previous response and respectfully decline our customer's refund request. 

      On January 19, 2025, our customer removed a payment method from their account but left a checking account payment method active. Per our customer's account preferences, that checking account was used on February 18, 2025, when GoDaddy automatically renewed the domain in question for an additional two years. 

      To process checking transactions, GoDaddy uses a third party, **************************** ******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.? Based on our customer's complaint, ******* is now attempting to collect the funds from our customer. ********************** does not make collection efforts, and efforts made by ******* are outside of GoDaddy's control.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      **** ********
      Office of the CEO GoDaddy
    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/7/25 GoDaddy charged my credit card for 3 years use of 3 e-mail addresses. Two weeks later, tried to cancel one of the three e-mail addresses. To this day, they are refusing to refund my money. Have been a customer for 20 years and never have had an issue with them before.

      Business Response

      Date: 03/20/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On January 7, 2022, our customer purchased three ********* 365 Email Essentials plans for a three-year term via telephone transaction with our ************ On March 15, 2023, our customer upgraded these email plans to a higher tier to include additional storage and features.

      On January 7, 2025, per our customers account preferences, ********************** automatically renewed the emails in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration on December 28, 2024, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.

      Between January 20, 2025, and March 17, 2025, our customer contacted our *********** to discuss their billing concerns and requested a refund. Our staff informed them the purchase was outside of GoDaddys Refund Policy, and directed them to fill out our Out-of-Policy Refund Request form for review to determine if an exception to our refund policy was warranted.

      On March 18, 2025, our Refund Exception team responded to our customer informing them that after reviewing the information they provided,we are unable to approve this out-of-policy refund request. 

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we understand and empathize with our customers frustration, they have been properly informed. The products in question are outside of refund eligibility per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      ******* *******
      Office of the CEO - GoDaddy

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2, 2024, I was in the process of transferring my website within GoDaddy. A representative instructed me to delete my current account to create a new one, stating that a direct transfer was not possible. I explicitly confirmed with the representative if I should delete my website before purchasing a new one, and he confirmed. I have a screenshot of this confirmation.After following the instructions, I returned to the chat, and the representative told me to "wait" and not delete it, but it was already done. He then assured me that I would receive a refund of $259.76 since I had now been charged twiceonce for the deleted website and once for the new one, which I paid $179.88 for.I followed up with GoDaddy a few months later to check on the refund. However, I never received the refund or any further response. At the end of February 2025, I reached out again, and on March 19, 2025, GoDaddy informed me that they would not be assisting me with a refund or any resolution for this issue.I am requesting the refund of $259.76 as initially promised by the GoDaddy representative when I followed their instructions.

      Business Response

      Date: 03/24/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On November 7, 2023, our customer purchased a Deluxe cPanel hosting plan for a 2-year term via online purchase.

      On December 2, 2024, our customer contacted our Care Staff to inquire about other site building options and were directed to our Websites+Marketing (W+M) site builder. W+M is a proprietary, do-it-yourself, template based product to construct a website. To free up the domain name for use, our Care Staff directed our customer to cancel their old hosting plan before they were advised that the plan was not eligible for a refund and they would need to fill out our, Out of Policy Request Form (****) to request an exception to our Refund Policy. Our customer filled out the **** form that same day.

      On December 3, 2024, our customer purchased W+M for a ****** term with the assistance of our Care Staff.

      On December 17, 2024, our customers **** was reviewed and declined.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office empathizes with our customers experience and has provided the requested refund for the time remaining on the old hosting plan as a gesture of goodwill. The refund may take 5-7 days to return to our customers financial institution.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ***
      Office of the CEO - GoDaddy

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I told the abuse @ go daddy to tell their hackers and scammer to cease spamming my email, in return they've slammed me 7 x to get me angry. This is harassment and stalking. The domain listed by ********* . Com is located at ***********************************************, phone ************ which all is under the owner ship of go daddy.Charges will be filed if it's not stopped. They can deny any wrong doing it's their business naming used under the false hood name " *************** "If proof is needed i surely will supply all ips and IDs

      Business Response

      Date: 03/19/2025

      Thank you for the opportunity to address the complainants concerns.

      From the information provided, the complainant does not appear to be a GoDaddy customer.

      The ************************************************** (*****) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered.?GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ******************* masks the registration information required by ***** and replaces it with Domains by Proxys information.

      While GoDaddy is the registrar of record for the domain ***************, we have no other affiliation with its current registrant or any associated business.

      GoDaddy takes the prevention of unwanted email and spam very seriously and does not tolerate the use of our products to send spam.

      If our customer believes a ********************** customer is using our service in violation of our Terms of Service (such as sending spam), we ask that information be submitted to the following link:

      *********************************************************

      GoDaddy will investigate and take appropriate action when instances are brought to the appropriate parties' attention.

      Thank you again for the opportunity to address the concerns presented by the complainant.

      Kindest regards,

      ******
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/19/2025

      Whether or not there's no affiliated attachments to the sender of these emails it is still coming from or off your server as it shows registered to your business,  turning a blind eye to this intrusive behavior will only escalate problems on your side. I would think with all the knowledge your company advertises e.g AI web basing, you would know how to track and close down this culprit or at least inform the higher officials in law whats attacking your service.  I have the IPs saved, at this time I cannot access the proof however when I can in 1 -2 business days, I will be ***** turning it over to the BBB to pass on to you. Until then the problems still are coming and flooding my business emails; I expect your side to take action. 

      Thank you

      Business Response

      Date: 03/24/2025

      Thank you for the opportunity to address the complainants additional concerns.

      We stand by our original response. While the domain name is registered via GoDaddy, we are not the email service provider. If our customer believes the domain name in question is being used to engage in illegal activities or in violation of our Terms of Service, they should report the activity through our previously mentioned process and provide any supporting documentation they deem appropriate. 

      Thank you again for the opportunity to address the additional concerns presented.

      Kindest regards,


      ******
      Office of the CEO GoDaddy


    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a refund processed for a domain renewal for $22.17.I explained to them that the card the domain was purchased with was no longer valid. I paid for the renewal with a card ending on file on Feb 23, 2025. The refund should have been sent to that card due to the card the purchase was made with was no longer being used. It's been 3 weeks and I still don't have a refund. Please send my money to the card currently on file!

      Business Response

      Date: 03/25/2025

      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************

      On February 22, 2018, our customer purchased a domain name registration for a one-year term via online transaction.  Per their account preferences, ********************** automatically renewed the domain name in question on an annual basis, most recently on February 23, 2025. GoDaddy proactively sent notices on January 24, and February 18, 2025, to inform them the service would renew in accordance with their account settings unless action was taken. 

      RESOLUTION: 

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      On February 23, 2025, following the transaction, our customer contacted our Care team requesting a refund for the transaction and charge to a different payment method.

      We have reviewed the original renewal transaction in question with our Payment Processing Team and have determined the transaction has been voided. A voided transaction refers to a canceled or annulled transaction that has been reversed before it is fully processed or settled. In simple terms, it means that the initial transaction has been undone or invalidated, resulting in no financial impact on our customer's account.

      When a transaction is voided, it typically disappears from the account statement, as if it never happened. In some cases, the total amount of the transaction may be reserved by the financial institution. 

      We suggest that our customer contact their financial institution to determine if the funds in question are in reserve or to confirm the transaction was canceled. 

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **** *. 
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/25/2025

      This response is inadequate. The funds never showed in my account and I clearly expressed to them that that card was closed thus the reason I had to repurchase the domain using the discount code.

      Go Daddy should have sent me a check! I put them on notice that the card was no longer being used.

      I need a check sent to me or they can ******* the ***** to the card used to renew the domain.

      Business Response

      Date: 03/31/2025

      Thank you for the opportunity to address our customers additional concerns. 

      While we empathize with our customer's billing frustration, we stand by our previous response.

      As the transaction in question was voided, GoDaddy never received the associated funds. Consequently, we are unable to provide the requested refund. 

      Thank you again for the opportunity to address the additional concerns presented. 

      Kindest regards, 

      **** *.
      Office of the CEO GoDaddy
    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Referring to Ticket #ART-695745: created on Thursday, March 13, 2025, which stated I would be sent a link to ***************************** to create a new password so I can access my GoDaddy account within 72 hours. As of this morning, Tuesday, March 18th, I have not received the link. I have called several times w/o any resolution to this problem. I have my own business and depend on my GoDaddy account to maintain that business. I need to access my GoDaddy account which will give me access to my e-mail sent to my business email address. Please ask GoDaddy to send me the necessary link: ***************************** to access my GoDaddy account.

      Business Response

      Date: 03/21/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On March 13, 2025, our customer submitted a request to our Account Recovery Team (ART) to update the email address on file. The standard time frame for a response from our ART is ***** hours. Recently, our ART is experiencing a higher amount of requests and they are slower to respond than is typical.

      Our ART responded to our customers request on March *******, that they had received said request, but had not had a chance to review the information provided as of yet. Once they did, they would respond to our customer accordingly.

      On March 18, 2025, our ART reviewed our customers submission and updated the email address on file on our customers behalf. Our customer was notified shortly afterwards.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We apologize that our ART took longer than expected to respond to our customers submission. ********************** strives to provide the best service in the industry, but sometimes we miss the ***** Our office has shared this feedback with our Management Team in an effort to improve our service levels.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ***
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/21/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       
    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GoDaddy promised to honor the 1 year price for my website and to only take a certain amount. They charged my card twice resulting in excessive charges. When I addressed this, they danced in circles about credits and refunds (nothing refunded to my bank), while ignoring the bottom line of me paying too much. They told me they escalated the problem but I never heard back from the investigation so I called them and after explaining the issue, the employee hung up on me. Bottom line is I was overcharged from what GoDaddy said they would charge me. Per photos, I should have only paid a total of ******.I had a credit of ***** prior to the two bank charges. The two bank charges in March totaled ******. Including the overage charge from February (credit of *****), total I paid to GoDaddy was ****** for what was supposed to be ******. The difference I am owed is *****. Please refund my bank account ****************************.

      Business Response

      Date: 03/23/2025

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office connected with our customer on March 23, 2025 to discuss their concerns.  During our interaction, they were provided refunds of roughly $117, as well as an additional year of their Websites + Marketing plan at no cost to them.  Our customer has indicated that they are satisfied with this outcome. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      **** ****
      Office of the CEO - GoDaddy

      Customer Answer

      Date: 03/23/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you, BBB and Office of the CEO, for your attention, consideration and resolution. I appreciate the quick and thorough response.

      Regards,

      ********* *****

       

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