Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,519 total complaints in the last 3 years.
- 635 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During a recent interaction with GoDaddy customer service representative, *** ******, I experienced profoundly unprofessional conduct. Ms. ****** initiated the call with a demonstrably patronizing and condescending tone, engaging in abhorrently argumentative behavior and employing deceptive "bait-and-switch" tactics to obstruct my escalation to a managerial representative. This interaction is emblematic of a larger, systemic issue with GoDaddy's billing practices, which consistently involve charges for products lacking itemized cost breakdowns. This pattern of behavior suggests a problematic organizational culture within GoDaddy, where such conduct is either tolerated or actively encouraged.
Business Response
Date: 01/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 12, 2017, they purchased a ********* 365 (M365) Email Essentials for a 2-year term.
Starting in November 2023, all M365 plans had Security added. Notices were sent to customers regarding this change.
Per their preferences, on January 12, 2025, we automatically renewed the M365 plan to honor our agreements with them. Notices were sent before expiration, informing them that expiring items would renew per account settings unless action was taken, as account management is a customer's responsibility.
On January 13, 2025, they contacted our Care Team and were correctly advised that GoDaddy offers a discounted rate at the time of purchase to assist businesses in getting started; however, these plans would renew at our standard rate at the end of that term. This is advertised on our website at the following link: ****************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' feedback about our service levels, and our ************* Managers will review their concerns to identify improvement opportunities as we strive to offer the best service levels in the industry.
We are also willing to refund the most recent renewal of the product if it is canceled by January 19, 2025, per our refund policy, which can be reviewed at the following link: ***************************************************/refund-policy
Furthermore,if they wish to move their M365 to another provider, details are in the following article: *************************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Regards,Jenn
Office of the CEO GoDaddyInitial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 7th I purchased a new website from go daddy. This site was to be built for me by go daddy for my business. The primary function I needed was the ability for people to pay me from my website when signing up for my live streaming classes. The website went live just before the new year. From the start credit card payments were not being accepted. I spent two weeks contacting customer support / website design / payments / WordPress / Inbound sales support, etc. no one could fix the problem. I ended up on an endless loop of phone calls, being on hold, transferred, being told they would get back to me in 1 -2 days and even 72 hours, but no one has. I have to keep calling and getting on the same treadmill of different departments thinking the other one can fix it. I just want my full refund and go back to my basic website. Please no more excuses. Thank you I just spoke with a gentleman who said he could republish my old website, but could not issue a refund, for that he would have to transfer me again to website design Over two hours on the phone! They are now telling me that a refund can't be issued because 30 days had passed since I purchased the website. The website did not go live until late December, and there was no way to know the website did not work until it went live! A refund request was issued and someone should contact me in 5 days! This seems pretty unacceptable,Business Response
Date: 01/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website *************** (***) team to create a custom website. Customers must submit content to our?*** team before the site can be built. Our customers website was completed, delivered, and published live on December 27, 2024.
On December 31, 2024, our customer contacted our Care Team regarding their new website not accepting credit card payments. Our ************* Staff created a ticket for the appropriate team to review and resolve our customers concerns.
On January 3, 2024, our customer contacted our Care Team seeking a refund for their website design service due to the payment issue not having been resolved. Our customer continued to contact our Care Team seeking a refund through January 21, 2024.
On January 21, 2024, our customer was contacted by a member of our WDS Escalations Team, and, after canceling their service, was provided a refund in full.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the recent experience our customer has had with our ************* Team. We have confirmed the refund has been issued to our customers original form of payment. They should allow three to five days for the funds to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *****
Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our Domain through the website was placed for auction without our authorization. I contacted Tech Support about the issue and was advised that was the case. I was given assurance it would be returned to us within ***** hours. Then the timeline was slowly creeping out longer. Then told more hoops to jump through. I provided ID of the owner, myself, tax forms as requested. Also the owner verified information with the registered phone number on the account and PIN. Still the domain was not returned. All conversations were documented and kept. It is crucial to business functions to return the website to the owner as the entire business functions were tied to the domain, email, MFA codes sent to the emails. I conveyed this to each *** I chatted with Ankit, ****** Sahill, Lead Rohit, Sujeeth, ********* ***, AshutoshBusiness Response
Date: 01/17/2025
Thank you for the opportunity to address the complainants concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer. In addition, ********************** has established processes to assist customers with regaining access to their accounts, this process can be viewed at this link: **********************************************************************************************************
On January 11, 2025, the complainant submitted a request to GoDaddy's Account Recovery **** (ART) to gain control of the domain name in question. Our ART **** has requested documentation supporting the complainant's request and allowing them to take action. As of now, the complainant has not provided the requested document(s).
RESOLUTION:
GoDaddy takes account security very seriously. While we empathize with the complainant's frustrations, GoDaddy has a vetted process in place to aid our customers who may lose access to an account or domain name registration. We encourage them to continue to work with our Account Recovery **** and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unethical mobile design to encourage people to not cancel their subscriptionBusiness Response
Date: 01/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Unfortunately, from the information shared by our customer we are unclear regarding the challenges they may be facing or their specific concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office reached out to our customer via email. While we have not yet received a response back, we remain available to assist our customer and can be reached at *********************************************** .
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am requesting refund and I called for an update on 01.08.25 and to no avail no additional information was given to me just that I wont be receiving my refund.TicketID: OOPR-***** for 2024 I have been paying for 2 separate email accounts packages: One that was in use and paid for in full and the other it was being taken out of my credit card monthly Today I renewed my 5 pack email addresses and I had to remove my credit card from file since it's trying to charge me additional of $40 monthly per email (3 emails)Order #'s: **********, **********, **********, ********** refund of ***** x 12= ****** x 4 = ******** Please rectify this error and refund me the appropriate amount. Thank youBusiness Response
Date: 01/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
On December 8, 2022, our customer purchased an Email Essentials (EE) plan five-pack for one year during a call with GoDaddy's ************* Team.
On December 18, 2023, our customer manually renewed this plan for an additional month via the GoDaddy website. Subsequently, the plan was automatically renewed monthly, per their account settings, most recently on December 8, 2024. After each renewal, an email receipt was sent.
On December 30, 2024, our customer contacted our Care Team to request an Out of Policy Refund for all renewals of their EE plan and canceled future renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Unfortunately, the refunds our customer requested for their EE plan renewals are beyond refund eligibility, per GoDaddy's Refund Policy. This can be viewed at this link: ***************************************************/refund-policy .
As they have disabled the automatic renewal for their EE plan, we will not attempt to renew its on expiration.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 01/14/2025
this is unacceptable being Im a good loyal customer of the organization. I am requesting my full refund owed to me. This is not acceptable, please review the calls recorded. This is not my error since I was new to creating a website, email etc. thank you I expect that GoDaddy does the correct action and return my money that was taken from my account.Business Response
Date: 01/18/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and are declining our customers request for Out-of-Policy refunds, as account preferences, including renewal settings, are a customers responsibility. Furthermore, all future refunds will be processed in accordance with GoDaddys Refund Policy.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 01/18/2025
please send me the legal department contact information this is not right that you are keeping my hard earned money for an error that GoDaddy was responsible for. All calls are monitored and recorded so I will someone to review the calls. Very unfair I live paycheck by paycheck and my money is not being refunded
thank you
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a closed business... with closed emails, and business phone numbers. I had a business called *********************** they are forcing an auto-renew payment with my payment protection. I have no access to this account. 'The customer service representative will not update my email, or phone number. I have uploaded my ID and everything they have asked. Yet I am still being charged. With zero access.I would like my account to be deleted. I want a full refund. I also want a direct apology from an **************** out sourcing work to non-american companies.Business Response
Date: 01/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is attempting to cancel their domain name registration, which has GoDaddys optional Domain Ownership Protection (Protection) applied to it. Protection prevents accidental cancellation or transfer of a domain, and must be removed before the domain can be cancelled.
Our customer can follow the steps in the article below to cancel the Protection, which would allow them cancel the domain.
********************************************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office spoke with our customer on January 10, 2025, and had a scheduled follow-up call over the weekend, however, we have been unable to reconnect with them. If they have any difficulties downgrading the Protection or cancelling their domain, we will remain available to assist and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold a domain via Afternic 18 days ago. I have been trying to transfer (push) the domain to them since then and following up on the transfer via email with only a single useless response given to me so far and just being ignored since.Not only is this completely unprofessional, this will cause me to lose my sale of USD2499.Business Response
Date: 01/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 20, 2024, our customer registered the domain in question for a one-year term through an online transaction.
On December 20, 2024, our customer sold the domain name via **********************, our aftermarket platform that facilitates the buying and selling of domain names not available for standard registration.
In compliance with ***** regulations, the domain was subject to a mandatory 60-day lock from the date of its original registration, which temporarily delayed the transfer process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Afternic team has maintained direct communication with our customer and confirmed that the domain transfer was completed on January 3, 2024. Our records verify that the transaction in question has been finalized without issue.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother came down with Alzheimer's dementia and I had to take over being her care giver at the end of last year making me have to quit my job. I have had a website for the last 20 plus years the Domain was being managed at ************ I had not paid for my domain name which expired on 11/17/24 which is my total fault. I had not checked my email in 3 months due to changing diapers and a full time 24 hour job. But my problem is I thought after it expired 30 days it is suppose to be in a redemption for 45 days. so its in redemption i pay the 135$ to get it out but GoDaddy somehow the original place i purchased it is denying the redemption saying its a premium site and i have to pay a brokerage fee of 119$ then negotiate a price ???? 1000$ plus 20 more percent commission ???? Its suppose to be in redemption??? but godaddy has a site being run on it from ***** look at the garbage they are pushing on children??????? look at ************ now and I was told it cannot be sold to public for 70 to 80 days but they will not give it back to the rightful owner? without blackmail. I would rather lose it but the point is I paid 135$ the redemption fee which they should have released but the reason they wont because its premium??? I talked to and made a complaint with I-**** also who is in charge of domains and watches over criminals like godaddy.Business Response
Date: 01/08/2025
Thank you for the opportunity to address the complainants concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
First, ************ is not a GoDaddy-affiliated company.
Furthermore, a review of the domain name in question shows that it is currently registered by a GoDaddy customer who acquired it through legitimate means.
Should the complainant feel they have a legitimate claim to this domain name, we suggest they consider reviewing ICANNs Uniform Domain-Name Dispute-Resolution Policy. Details related to this can be found at this link: ************************************************************;
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had and paid for the last 20 years for an email address. The company sold my product to ********* who is going to delete this email if I don't pay them another fee. This is blackmail unjust business practices. This company need to be fined for their as they are not doing ethical business. If we pay for an email but get none. How can they continue to operated?When you renew they must combined it with your ********* account. Spoke with Arjie at Godaddy asked for a US *** not available.Business Response
Date: 01/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer was utilizing a free email plan on GoDaddys legacy Workspace email platform. Workspace email addresses utilized older POP protocol, which lacks many of the features our customers demand. As technology has evolved over the years, newer platforms such as Office 365 offer enhanced syncing between devices, additional security, and increased storage capabilities, among other features.
Several years ago, GoDaddy made the difficult decision to retire Workspace in favor of Office 365 for all of our customers.
In our customers case, they were migrated from Workspace to Office 365 in May of 2021. ************ 365 plan was subsequently renewed several times, most recently on November 25, 2024 for a one-month term. The plan was due for renewal on December 20, 2024, however, our customer since disabled the automatic renewal preference, and the plan was cancelled on January 9, 2025, for non-payment.
If our customer wishes to reinstate their email, they can contact our Care team for assistance. They would simply need to repurchase a new plan, and their content should be recoverable within 30 days of the cancellation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 13, 2025, this office attempted to contact our customer to discuss their concerns further, however we were unable to reach them. We will remain available to assist our customer with any outstanding concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** Reid
Office of the CEO - GoDaddyInitial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I needed to purchase an SSL for our business website through GoDaddy for the safety of the site. It cost $239 for 2 years. I checked on site a few weeks in and they said it takes time. I was then notified months later by a customer that my website was not secured. I contacted GoDaddy. **** stated bc it was past 30 days to fill out a request an extended refund request because I was sold the incorrect program. This process has taken months to try to resolve. I was disconnected multiple times including on time when I waited over 50 minutes to speak to a rep. **** did not deny selling me the wrong product-I was denied bc it was past the 30 day purchase window-but yet they specifically have a form to file for exceptions that are past the 30 day window.Business Response
Date: 01/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 3, 2021, our customer purchased Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On April 11, 2024, our customer contacted our Care support team for assistance with their website that was not showing as secure. At that time, based upon that interaction our customer purchased an SSL certificate.
The SSL purchased by our customer on April 11, 2024, would not apply to our customers W+M as it includes its own integrated SSL.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and will be processing a full refund back to their original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
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