Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my accounts about 3 to 4 years ago. They continue charging my bank account, eventhough I close the accounts. It also take more than an hour to get help and when they answer, they really do not want to really help.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 18, 2020, our customer registered a domain name with Full Domain Ownership Protection (FDOP). FDOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the **** is downgraded. The steps to downgrade FDOP are found at: ********************************************************************************.

  The domain and FDOP have continued to auto-renew in accordance with our customers account settings. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal prior to taking renewal action as directed by them.

  Our customer contacted our Care Staff on May 19, 2025, but was not able to access the account to disable FDOP. They were directed to **************** to regain access to the account so they can delete the remaining products in the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy empathizes with our customer and encourages them to work with our Account Recovery Team to regain access to the account in question and delete the remaining products within.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the domain *************** from GoDaddy and started using their website builder, which came with a free 5-day trial and a 50% discount for the first year, advertised at $179.88. On the 5th day, I attempted to pay, but the system tried to charge $359.00. I contacted customer support via chat to correct the pricing issue.The ***resentative insisted the higher price was the renewal cost, completely ignoring my concern. When I pointed out the disc***ancy, the *** told me I was confused. When I ***lied that they were the one confused, they responded, No, you are. I asked to speak to a supervisor multiple times and was ***eatedly refused. I also asked when the domain was purchased and when I supposedly paid the $179, but they refused to answer.Only after pushing back ***eatedly did the agent agree to honor the $179 price, but when I asked for a discount due to the misleading experience and poor service, I was told no. I again asked for a supervisor and was denied. Only when I said Id call ********************** did they offer to let me speak with someone.Eventually, a supervisor named **** came on the line and said he had to leave a meeting to talk to me, implying my issue was not worth his time. He was rude, dismissive, and told me to go find [the policy] myself when I asked where the 4-day discount rule was stated. He told me to hang up and even said my time was worthless.This was one of the worst customer service experiences Ive ever had. I was met with rudeness, dismissiveness, and condescension at every step. GoDaddys advertising was misleading, their support agents unhelpful and disrespectful, and their supervisors downright unprofessional.

  

  Business Response

  Date: 05/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 10, 2025, our customer registered the domain in question for a one-year term via an online transaction.  On May 12, 2025, they initiated a 7-day free trial of GoDaddys Websites+Marketing (W+M) plan associated with the domain.  W+M is a do-it-yourself platform that allows our customers to create their own template-based website. 
  
  When setting up a W+M plan, customers have two options: a ***** free trial, after which, the plan renews at regular pricing -or- paying for the plan up front.  GoDaddy provides a considerable discount off the regular pricing for customers who opt to prepay for at least a year.  After the initial purchase, the renewal reverts to regular pricing.  In our customers case, when the free trial was up, they were correctly presented with the regular pricing to renew. 
  
  On May 19, 2025, our customer contacted our Care team seeking to renew using the promotional pricing. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our Care teams work hard to assist with our customers' needs and concerns. We strive to offer the best service in the industry, but sometimes we miss the ***** We will ensure our customers concerns are reviewed by our ************* Managers to identify any areas of improvement.
  
  Our Care team assisted our customer with the cancellation of the free trial, and our customer was able to purchase a new plan instead, using the promotional pricing.  Additionally, our Care team comped the restore fee (a value of $60) to ensure the content was restored to the new plan. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 05/28/2025

  this does not take into account the very poor service your management gave and the harassment. when I asked where the policy was, I was told to "Go find it yourself" and "it's not my job to find it for you". Plus, the $60.00 restore fee is something you made up just to boast the value of your service. Besides they never restored it I had to make a whole new site. So then yes, if that is the value you put on it then yes you owe me that $60.00. That is what I will accept.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  While we empathize with our customers situation, they received promotional pricing when repurchasing their Websites+Marketing plan, and we are unable to provide a credit within their account. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/30/2025

  This was not a repurchase and never takes into account the very rude service I received from your company. In fact, it is pretty funny that you have never reached out to me to discuss this matter almost like these are just canned responses and really GoDaddy does not care how their customers are treated. sorry that you ******************** are too busy to listen or understand your customers. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Canadian wellness brand operating under the official domain name ********. The domain *********, which is registered through GoDaddy, is redirecting to explicit adult content. This causes serious brand confusion and reputational harm to our business. Customers who intend to visit our site are misdirected to a site with content that is the complete opposite of our brands values and image.We submitted an abuse report to GoDaddy under the False or Deceptive Language category, clearly explaining that this redirection was deceptive, damaging, and likely in violation of their terms. However, we received a generic response stating that they could not determine illegal activity and advised us to contact law enforcementcompletely ignoring the issue of brand confusion and deceptive domain use.We are not claiming the content itself is illegalwe are reporting that using a deceptively similar domain name to redirect users to harmful content is a bad-faith use of GoDaddys services and violates GoDaddys own Terms of Service (Sections 4.1 and 5), which prohibit abusive behavior, brand impersonation, and deceptive or objectionable conduct. This is an abuse of the domain system that directly affects our business reputation and customer trust.We are requesting that ********************** escalate this matter for proper review and take immediate action to stop the redirect from ********* to adult content. We are seeking protection for our brand and a resolution to this ongoing harm.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
  
  While GoDaddy is the registrar of record for the domain *********, we have no affiliation with its current registrant or any associated business.
  
  At this time, the website does not resolve.
  
  That said, if the complainant believes they have a claim to the domain's registration, their legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for steps in which to potentially move forward: *****************************************************************************************
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is a scam to steal money. I used the free trial and enjoyed it so I went to purchase when it was time to renew. A little message popped up from GoDaddy with a renew here button. I clicked it and was directed to GoDaddys payment page and amount, and paid. The website never renewed and was still prompting me to pay. After 3 calls, HOURS of holding, being cut off and told I cant hear you and hung up On, they refused to refund or credit the money. They apparently applied it to a non refundable year of a domain name - which I already own - and will not renew the website page until I pay more.

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
  
  On May 9, 2025, our customer activated a free trial of **********************'s Basic Website and Marketing plan (W+M) via the GoDaddy website. W+M is our proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
  
  On May 10, 2025, they registered the domain name in question for one year through the GoDaddy website; at that time, they also attached the domain to their W+M plan.
  
  On May 19, 2025, our customer renewed the domain name for an additional year; shortly after processing this renewal, they contacted GoDaddy's ************* Team, saying they had not meant to renew their domain. They had meant to renew their W+M plan. They were correctly advised that time could not be removed from a domain name, but it was within our refund time frame if they elected to cancel it. They declined to cancel the domain. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has renewed our customer's W+M plan for an additional two months at no cost as a one-time courtesy. They will be responsible for the cost of all future renewals of their W+M plan.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING - MISLEADING REFUND POLICIES GoDaddy refuses to refund website cost after cancellation request. Despite the sales bot telling you have 30 days, the actual policies vary greatly for each product.They offer massive discounts if you pay for the full year upfront for their website builder and commerce plan. Their sales bot will lie and say the site has features that it does not. It will also lie and say you can get a full refund after 30 days. Then when you find those features missing and ask for a refund and to cancel your policy, they won't do either and their customer service people can only file a ticket. So, if I had known this, I would have only done a monthly subscription and would have never paid for everything upfront. Now I'm out over $200 after using the platform for 3 weeks. It has tons of bugs, important features are in random places or simply not included.Their policy stated on the website is refunds are honored for 30 days. What you don't realize is you have to read the fine print. Most of their products are exempt from this policy and have their own refund policies which are omitted or buried in pages and pages of legal jargon. My product apparently was only 7 days! The customer service people are rude and act as if you should have known this. GoDaddy's practices are misleading and predatory. They offer massive discounts, sub-par products, and their AI lies about features that are missing from their platform and refund policies. Then their customer service either refuses to work with you on a refund or "puts in a ticket" which someone will simply deny. I used their product for less than a month before I realized they don't support selling subscription products. First I was told none of their competitors offer it either, which is a lie, then I was told you can do, but you have to do everything on wordpress and spend more money.I doubt I will ever get a proper refund with this, so take this as a warning, go with anyone else.

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address the complainant's concerns. 
  
  Unfortunately, we were unable to identify an account from the information provided and could not confirm the complainant to be a GoDaddy customer or that ********************** has entered into any relationship or agreements with them. 
  
  GoDaddys refund policy can be referenced here:  *****************************************************************   
  
  We empathize with the complainant and remain available to them to address any outstanding concerns.  We can be reached at *********************************************** . 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 05/24/2025

  I provided my customer # on the original complaint. My account is active. I'm not sure why they can't find my account. Please refer to the customer number I provided.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers concerns.  
  
  On April 14, 2025, our customer purchased a Websites + Marketing (W+M) Commerce plan for a one-year term in an online transaction.  Websites + Marketing is a proprietary, do-it-yourself, template-based product used to construct a website. 
  
  On May 12, 2025, our customer contacted our Care support team for assistance with their W+M plan.   
  
  Between May 12, and May 13, 2025, our Care support teams worked diligently and to the best of their ability to assist our customer and resolve their concerns to their satisfaction.  During this time our customer initiated requests for an out-of-policy refund associated to their W+M plan.  Our customer was correctly informed that their W+M plan was no longer eligible for refunds.  GoDaddy's refund policy can be referenced here:  *****************************************************************  
  
  Our customer's W+M plan remains active within their account.   
  
  We empathize with our customer.  As a one-time courtesy if our customer deletes their W+M plan from their account we will refund the unused time associated to it.  If our customer would like to proceed with this goodwill gesture they may reach us at *********************************************** to confirm their W+M plan has been deleted, and we will be happy to refund the unused portion at that time.  Our customer may find the following support article helpful. 
  
  Delete products in my GoDaddy account:  ***********************************************************************************************  
  
  Thank you again for the opportunity to address the concerns presented by our customer.  
  
  Kindest regards,  
  
  **** *.  
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 05/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th, we had an issue with our hosting plan and ** Premium Support Subscription. It was found out on the call that the ** Premium Support Subscription made an error on our account causing all our websites to crash. We were promised on the call to get a refund for ** Premium Support Subscription and a portion of the refund for web hosting we have not received any refund I called back 1 month later and was told this would not happen.

  

  Business Response

  Date: 05/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 14, 2025, our customer purchased a monthly subscription of our ********************************* (****).  **** allows our customers to create support tickets to complete tasks within their Wordpress based website.  Per their account preferences, the **** plan renewed for an additional month on May 14, 2025. 
  
  The plan was cancelled on May 22, 2025, and a full refund was issued to In-Store-Credit (***) for both transactions.  The *** can be applied towards future purchases or renewals within our customers account. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Per our Refund Policy, **** and other monthly products are refundable within 48 hours of the transaction,  however an exception was made for our customer as a goodwill gesture.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/26/2025

  The call was not properly reviewed. While a refund was issued for WordPress support, no credit was provided for the significant issues with the hosting plan. If you listen to the call, the representative clearly outlines several promises that were never fulfilled. The mishandling by ********* support directly caused our hosting failure, resulting in all our websites going down. Their support team acknowledged that an error on their end led to the crash, and it took considerable effort to restore our sites. This incident had a major impact on our businesses and online presence.
  
  
  

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  Our review indicates that while our customer requested a partial refund of the hosting plan, our Care team properly advised them that it wasnt refundable. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/30/2025

  that is not what was stated on the recorded call on April has that call been pulled 

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2024, I purchased website and email services from GoDaddy. However, in October of the same year, my POS provider offered the same services for free. As a result, I kept the domain service but migrated both my website and email to the new provider. Since then, I have not used GoDaddys website or email *********** 2025, GoDaddy automatically renewed these services without my knowledge or consent. I did not receive any notice beforehand and had not used the services at all. When I contacted customer support to request a refund, I was told that no refund could be issued because more than 7 days had passed.I strongly object to being charged for services I was unaware of and did not use, and I am formally requesting a refund.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 29, 2024, our customer purchased a domain name for a three-year term and a Websites + Marketing Basic (W+M) plan for a one-year term via online transactions.
  
  On May 3, 2025, per our customers account preferences, ********************** automatically renewed the W+M plan in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration, on April 23, 2025. This notice informed our customer that the expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer was also sent an order confirmation upon the successful renewal of the plan in question.
  
  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On May 18, 2025, our customer contacted our *********** seeking to cancel the W+M plan and receive a refund. They were correctly informed the plan was no longer refund eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We respectfully decline our customers request for a refund of the renewed services. They may wish to review our refund policy, shared below, for their convenience:  ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put an auto renew on my product without my consent. i went in and changed it once i purchased it but it auto renewed today. I instantly called them to tell them i did not authorize the purchase and they told me there is nothing they can do. It auto renewed for two years when they offer cheaper options., i asked them to please reduce the renewal to one year and they said its to bad. Now i want a full refund and cancel it.

  

  Business Response

  Date: 05/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 16, 2023, our customer purchased a ****** registration of a *** domain name, via an online transaction.  By default, automatic renewal was enabled, but GoDaddy provides our customers with full control of their billing preferences, including the ability to disable automatic renewal prior to the billing date. 
  
  In our customers case, our records indicate that they disabled automatic renewal on various other products and services within their account, but the *** remained set to automatically renew.  As a result, on May 17, 2025, their domain automatically renewed for another 2-year term.  Our customer was sent several renewal reminders prior to the renewal date reminding them of the upcoming billing. 
  
  Shortly after the renewal, our customer disabled automatic renewal, and contacted our Care team seeking a refund.  They were correctly advised that *** domains are non-refundable, per our Refund Policy. 
  
  ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers situation, theres no evidence that autorenewal was disabled for their *** domain prior to the renewal and these domains are not refundable.  As shared above, our customer disabled autorenewal after the billing occurred, which will prevent it from renewing in the future. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/17/2025

  mo it renewed today and I called today. It was not even 24hrs. I will be filing a complaint with the *** and removing any other products I have with them. It is a deceitful practice to automatically put autorenew on products. If *** provide me with an email proof ypu sent a reminder I will drop the case. I searched all my records and emails. I see nothing about this renewal. 

  

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  Per our Refund Policy, .AI domains are non-refundable.

  Our records indicate that reminder notifications were sent to the email on file within our customers account on March 27, April 17, and May 12, 2025.  These reminders all included the verbiage Your domains are about to auto-renew."  
  
  GoDaddy has no insight into what happens to an email after it leaves our system, how our customers ISP or email client handles the email once received, or whether the message is simply disregarded.

  By disabling auto-renewal for other products and services within their account, our customer has demonstrated that they have the knowledge and ability to manage their billing preferences.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy continues to bill my credit card for an account I requested to cancel over 2 years ago. Customer support emailed a link to access my account on the ******************** website for cancellation. The Godaddy website requested an uploaded copy of my driver's license to confirm identification, the name of the business, and a *** statement after providing the requested information I was still denied access to my account and could not cancel. **************** teams are also blocked from accessing my account with my photo ID. Fraudulent charges continue to accrue and are billed to my credit card because because GoDaddy will not allow access to my account for cancellation. I would like a refund of the fraudulent charges and the account completely cancelled for ***************. With a written statement that this account is permanently closed.

  

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 19, 2021, our customer purchased a ********* ********** Email Plus plan and a domain name for a one-year term.
  
  On April 19 and 20, 2025, per their account preferences, ********************** automatically renewed the service(s) in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On April 23, 2025, they contacted our Care Team for assistance with canceling their renewal. Our Staff correctly informed them of the process to update the phone number on file without access to the account, which can be found here: **********************************************************************************************************
  
  On April 28, 2025, their financial institution initiated a chargeback against the service(s).
  
  On May 16, 2025, they submitted the Account Recovery (AR) Request.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Their AR was processed on May 19, 2025, and the phone number on file was updated.
  
  We respectfully decline their request for an out-of-policy refund for the M365 plan per our Refund Policy: *****************************************************************
  
  As their domain is still under the refund policy, we encourage them to contact our *********** for a refund.
  
  Additionally, if they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making some changes to by profile, noticed an option to look at GoDaddy's **,, I tried it. It reworte my site and I failed to have a web presence. Website went down because I tries your ** option, Called for support and they could not help. If I need to pay $300 fro another group to fix it. My suggestion was to delete the site and use the last backup which I have been paying for. They informed me that could not be done because the ** program changed the firewall settings and a backup would not work. I click the bottom to try your product, that I will admit to, But, you can not get my website back on line via a backup which I have been paying for years. THEN, they told me it would be up to 72 before this is fixed!

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer utilizes *********************** Economy Web Hosting as the hosting for their website.  

  On May 15, 2025, our customer activated a free trial of our Websites + Marketing product in their account. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This activation made changes to our customers domain names DNS, redirecting the domain from their Economy Web Hosting to Websites + Marketing, bringing their main website offline

  Our customer contacted our *********** to address concern that the site had been taken offline. During this interaction, our staff assisted our customer with the purchase of *********************** WordPress Premium Support (WPPS), to enlist the help of a WordPress developer to assist with reactivating their hosting account. We apologize for any confusion our customer experienced.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer to discuss their concerns. Their website is live and the purchase of WPPS has been refunded to an In Store Credit to use towards future new purchases or renewals.
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  Godaddy hs reified my complaints and refunded me for the services I had to use too get my site running again. They also took additional steps to clear up some of my proiudctus and gave me credit for the inability for the backup to work. I am very satisfied with the results, I just regret them time it took to resolve.