Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy being a domain registrar, sells URL's to customers. They have a responsibility to retract the sold URL's when they are abused or used in a criminal manner. My complaint lies with the fact that GoDaddy sold *********, and the customer at that address is selling **** clothing, with symbols of swastikas on them. GoDaddy has apologized when speaking with me, but so far has taken no action to address this issue. Which is a key part of their agreement with *****. If the customer is allowed to continue, then there's nothing stopping me from selling racist clothing online, or making racist statements about minorities. This is big concern and disappointment, considering GoDaddy seems razor focused on profits over morality. I will be making a complaint against the company to ***** as well, but am hoping you can assist here.

  

  Business Response

  Date: 02/12/2025

  From the information provided, the complainant does not appear to be a GoDaddy customer. We have not entered into any agreements with them.
  
  While GoDaddy is the registrar of record for the domain name *********, we have no affiliation with its current?registrant?or any associated business. We have neither access to nor jurisdiction over the content on this site, as the files are hosted elsewhere. It is the domain name registrant's or site administrator's responsibility to review and maintain their website. 
  
  Currently, the website appears to be inactive.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***********
  
   
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up PHP Extended Support Level 1, and when Go Daddy started charging us for the feature, I called and canceled, spending 20 minutes on the phone. I just received another statement showing they charged us for this unwanted feature again. I just dont know how to get rid of this charge and it doesnt seem that it will allow me to.

  

  Business Response

  Date: 02/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************  
  
  On January 8, 2007, our customer purchased a Web hosting plan for a two-year term in an online transaction.  
  
  On October 8, 2024, our customer received notification informing them they were using an outdated version of PHP, and that unless they upgraded to a newer version PHP Extended Support would be added to their Web hosting plan at an additional cost. 
  
  The ************** website ******* only fully supports each PHP Release for a limited time.  Extended PHP Support will allow sites that run on outdated versions of PHP to continue working without disruptions, compatibility issues, or extensive code reformatting.  More information on Extended PHP Support can be found at ************************************************************************  
  
  On January 21, 2025, our customer contacted our Care support team to inquire about the Extended PHP Support that was added to their Web Hosting plan.  Our Care support staff worked diligently and to the best of their ability to address our customers concerns to their satisfaction. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  As a goodwill gesture, we have refunded the latest charge of Extended PHP Support back to our customers original payment method.   
  
  If our customer chooses to no longer pay for Extended PHP Support they can remove this feature by upgrading to one of the newest versions of PHP that are currently within ******************************************  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a customer service agent who misled me and told me that I could access my client's information if I renewed my reseller plan. I paid $178.99 to renew and did not have access to any of the info in my reseller plan. Customer support does not know what they're talking about. I have spent over 2 hrs today trying to resolve this. It's always the same issues with support. I was just on hold for over 30 minutes and was hung up on. refund me my money now please for the reseller program. I have been a long time customer but this is terrible.

  

  Business Response

  Date: 02/12/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 27, 2023, our customer purchased **********************'s Pro Reseller Plan for a one-year term via online transaction. Our Reseller plans allow customers to re-sell **********************'s products and services via an associated business, ***********************
  
  On October 27, 2024, per our customer's account preferences, ********************** did not automatically renew the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
  
  On October 29, 2024, the product in question was canceled for non-payment. Our customer would have 120 days to restore, ending January 27, 2025.
  
  On February 9, 2025, our customer contacted our *********** via online chat to inquire about restoring the product in question. Unfortunately, during this interaction, they were incorrectly advised that they could restore their plan.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We are happy to offer a refund; however, our customer must delete the Pro Reseller Plan from their account before we can do so.
  
  Delete Products in My Account: ***********************************************************************************************
  
  They may email us at ********************************************* once the product has been deleted to request a refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in January to see when I needed to renew my domain and I also was informed I had 2 accounts, I provided him the email *************************************** and told him he could delete other account as I dont use it, he assured me it was deleted and I could go online before the 18th to keep my domain active, I logged in on 1/17/25 to make payment to keep domain active, I got an email today saying my domain would expire on 2/10 if not paid, I called and spoke to a guy who gave me 2 different names but last name he gave was ******, the call was initiated at 12:30 pm and lasted for 20 mins, ****** was very rude and unprofessional, he offered a refund but never continued to process or try to move payment from the wrong account to the correct account. All I want is for my payment to be moved to the correct account to prevent my domain from cancelling as I made payment but account was messed up on Go daddys end

  

  Business Response

  Date: 02/12/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On December 23, 2024 and January 15, 2025, our customer contacted our Care Staff to inquire about renewal pricing for their domain and 2 M365 Email Essential (EE) plans. They were provided with the pricing for their products.

  On January 16, 2025, our customer manually renewed one of their M365 EE plans as well as a domain for an additional year without the aid of a GoDaddy agent.

  On January 31, 2025, per our customer's account preferences, ********************** attempted to automatically renew the email plan in question in good faith to honor agreements with our customer; however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.

  On February 8, 2025, our customer contacted our Care Staff and were correctly advised that they manually renewed 1 of the 2 email plans in question and the other plan was expired.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand our customers concerns and frustrations. Our office was able to successfully connect with our customer and they have indicated their concerns were resolved.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks again for keeping your word and showing me my value to the company. Have a wonderful day! Blessings and prosperity!
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against GoDaddy.com LLC regarding their failure to fulfill a paid contractual agreement for website development, hosting, and marketing services. I have been a loyal customer of ********************** for the past six years under customer account number *********, and this is the first time I have encountered such an issue.Details of the ******************** GoDaddy.com LLC Customer Name: Ma. Amabella Nabablit Account Number: ********* Service Purchased: ******************** hosting, and marketing package Contract Duration: Five years Total Amount Paid: $600 USD In the second year of my five-year contract, I decided to proceed with the development of the website included in the package. However, GoDaddy has denied me the ability to have the website delivered, despite this being a core part of the agreed-upon services. Additionally:1.GoDaddy has not fulfilled any part of the website development service as promised at the time of purchase.2.The hosting and marketing services, which depend on the website being created, have been rendered useless due to their failure to deliver.3.Despite multiple attempts to resolve the issue, GoDaddy has refused to provide a refundeither in whole or in partfor the undelivered services.4.GoDaddy has dismissed my requests for a resolution, even when I attempted to proceed with just the website development without further dispute.Attempts to Resolve the Issue I have reached out to GoDaddys customer service multiple times, seeking either:Completion of the agreed-upon website development service, or A full refund Requested Resolution I respectfully request the BBB to investigate this matter and assist in resolving the following:1.Immediate fulfillment of the contracted website development service, OR 2.A full refund of $600 USD for the undelivered services.

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 11, 2023, our customer purchased our ******************* Premium for five years which included a free website build. This service enlists GoDaddys *********************** team to create a custom website. Customers must submit information, including images and text for the website, to our *********************** team before the site can be built.
  Multiple attempts were made to engage our customer regarding the website build. Our customer was unresponsive regarding the build for almost two years.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  A member from our ********************** will contacted our customer to attempt to resolve their concerns.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with godaddy over 14 years, recently purchased a premium service with Wordpress. I was told by sales agent, the package with the highest tier would get me additional credits for the $14.97 ea oppose to $19.97 lower packages. when I called for more credits was told wasnt true, they were $19.97. On Feb 1@1pm the agent **** then told me he would pull up call near 2 hours long a supervisor would contact me within 24 hours. I believed him because not only I had no issues ever before but I never took up a service to this magnitude with as much engagement. called back spoke to a ******** on Feb3rd@11:45am, told me my issue was escalated to a supervisor name ***** it was still being worked on. called back on Feb 5@8:50am talk to ******, call ended, call spoke to ********, was transferred to a Snowy who sent message to supervisor name **** to call back, she surprisingly called back only to lastly tell me she would do everything to help then ended the call, never called back, called back later spoke to a **** Feb 5@7:25ap kept me on hold for nearly an hour, call ended. Next day, spoke to a ***** feb6@8:12am spent 35 minutes who act like superman state would settle my issues once and for all only transferring me to a Manual who was a supervisor, I told him I was done with supervisors they seems like standard **** were no help that I needed management, he said you needed hosting, transferred me without allowing me to finish speaking. This was simply not as described and want a refund for it because thoe sales **** cause this mess to begin with by not having there facts straight, so what the call was near 2 hour long it was stated the call would be reviewed. I made a decision to purchase package based on information the getting additional credits for $14.97, which was a lie and deceptive and Go daddy should be ashamed of themselves for this magnitude of toxicity, and should be liable for tramatizing customers, this is horrible!!!

  

  Business Response

  Date: 02/14/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 5, 2025, our customer contacted our Care team and purchased a subscription to GoDaddy's Ultimate WP Premium Support (WPPS) for a one-month term.  WPPS is a subscription-based service to offer assistance for WordPress-related matters.
  The plan our customer purchased provided them with 10 Task Credits.  Any Add-on credit would cost $14.99 per credit if purchased within the one-month term of purchase. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On February 10, 2025, our customer was provided with a Basic WPPS Subscription for a one-month term at no cost, a $79.99 value, which provides them 3 Task Credits, which they may use to address any further WordPress-related concerns.    
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2025, I received a notice that a GoDaddy domain I purchased would automatically renew. I tried to log in to delete the renewal and eliminate the account. The two-step verification process kicked in and only provided a closed cell phone number as the recipient of a 6-digit code. I filed a request to be able to access the account in another way. After about 1 week, I was told the two-step verification had been disabled. Today, I tried to log in but the two step verification remains in place. I called Go Daddy and someone named ******* told me there is no phone that the 2 step verification team has to receive calls. He told me to continue to reply to emails until I received the answer I needed. I told him that was not working and asked to speak to anyone who can help. He said to me "You can't make me transfer you to someone else." I ended the call and AGAIN filled out a form so I can delete the ********** appears this company, like several others at this time, is working to continue to take money and make customer access to change accounts increasingly difficult or nearly impossible. I will dispute any charge with my credit card company.These business practices are unethical and unnecessarily arduous for a customer. Please help.

  

  Business Response

  Date: 02/11/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On February 25, 2023, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.

  On January 31, 2025, our customer submitted a request to our Account Recovery Team (ART) to remove 2FA. 2FA was removed from our customers account on February 6, 2025.

  Due to the amount of time that has passed since our customer has signed in to their ********************** account an additional verification code is being sent to our customer at the phone number on file. An additional ART request was submitted on February 7, 2025. Our ART replied on February 11, 2025, asking our customer to share the new phone number they would like to add to their account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers experience and encourage them to share the requested information with our ART.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2025, I won an auction for the domain "****************" on GoDaddy Auctions for $75. However, when I attempted to pay, I received an error message stating, "1 domain failed to add to cart." I immediately contacted GoDaddy Auctions Support, but instead of assisting me with the payment issue, they permanently suspended my account without providing any specific reason or details.Key Issues:GoDaddy provided no explanation for my suspension. I never engaged in any fraudulent activity, and my account was fully verified.I was never given a chance to appeal. Their response was an automatic rejection stating that the decision was "irreversible."GoDaddy failed to fulfill their service commitment. I won the auction fairly and was prevented from completing the payment.I have contacted GoDaddy multiple times, but they refuse to assist me. Instead, they keep referring me to their Terms of Service without clarifying what specific rule I allegedly violated.Resolution Requested:Reactivation of my GoDaddy Auctions account OR A detailed explanation of the exact reason for my suspension.The ability to complete my auction payment so I can obtain the domain I rightfully won.Assurance that GoDaddy will implement fair and transparent policies for account suspensions.

  

  Business Response

  Date: 02/11/2025

  Thank you for the opportunity to address our customers concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.?
  
  On July 31, 2024, our customer purchased a ********************** Auctions Membership for a one-year term via online transaction. GoDaddy Auctions is a marketplace for domain name buyers.
  
  On February 6, 2025, our customer was informed their ********************** Auctions Membership was permanently suspended due to violations of GoDaddys Auctions Membership Agreement and Terms of Service.
  
  Auctions Membership Agreement: ***************************************************/auctions-membership-agreement
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.?
  
  Our customer has repeatedly been informed that the account in question is not eligible for reinstatement.
  
  Moving forward, any active domain transactions will be completed per usual; however, new transactions will not be permitted.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would'nt satisfactory to me.  But i will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a longtime GoDaddy customer, paying $8.99/month for email services and additional fees for hosting. Despite this, my emails have been going to junk folders, rendering my service useless.On February 5, 2025, I called customer service for assistance. Instead of receiving help, I was met with rudeness, condescension, and misinformation.Agent **** (******* *.) Was rude, dismissive, and unprofessional. He mocked my name, spoke over me, and laughed when I told him my emails were not working. Instead of helping, he made me feel disrespected and unheard.Agent **** Had me on hold for an extended period and incorrectly stated that managing DNS was my responsibility. After pressuring him for answers, he finally admitted that GoDaddy misconfigured my DNS settings, which caused the ************* Taken Down Despite making all required payments, my website was taken offline, further impacting my business.Price ************************* Improvements GoDaddy continues to raise prices while delivering unreliable service and poor customer support.Desired ************************************* Fix for **************** Internal *************************** of Bill for His Unprofessional Conduct Retraining of ************* Customer Support Measures Account Credit or Partial Refund for ************************** That My Website Remains Active Without Further Issues This level of service is unacceptable, and I expect immediate action from GoDaddy to rectify these issues. If not, I will continue escalating this matter publicly and legally if necessary.

  

  Business Response

  Date: 02/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 16, 2019, our customer purchased M365 Email Essentials on a monthly basis. It has continued to auto renew on a monthly basis in accordance with the account settings. Pricing has increased for this plan since our customers initial purchase. Additionally, ********************** has added new features to the plan such as security.
  
  On July 26, 2024, our customer purchased our Websites+Marketing (W+M) Premium site builder. This product was manually renewed by our customer on a monthly basis until November 2, 2024. GoDaddy sent multiple expiration notices to our customer advising that if they did not act to renew the product, they were in danger of losing their content. *** was removed from our customers account on December 16, 2024, for non-payment. Account management is a customers responsibility. 
  
  Our customer contacted our Care Staff for assistance with their email and W+M multiple times. They were properly advised that their *** had expired due to non-payment and was no longer available to restore. Our Care Staff has also attempted to assist with our customers email concerns, but our customer has declined to participate in that process.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand our customer's frustration and have reviewed their interactions to identify areas of improvement. With that being said, our Care Staff also needs cooperation from our customers to adequately troubleshoot concerns and if needed, get them escalated to the right team. We encourage our customer to continue to work with our Care Staff to resolve their concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2024, I paid a renewal fee of $429.95 for web hosting and security; it's worth mentioning this was not scheduled to renew until September. I decided to revamp my website and the company I selected offers better hosting and customer service. Since my current arrangement with GoDaddy does not expire until September 2025, I requested a prorated refund for the hosting. After MULTIPLE chat sessions, often kept over an hour, GoDaddy's customer service kept bumping me off the chat and putting me back in the queue because they would tell me to wait and it was taking them too long. Tonight, they agreed to refund my money . . . so long as I would put the money into another GoDaddy product. I have been a customer for 15 years, and their once- great customer service is garbage. I would like a prorated refund - withholding money that I was told they'd prorate/refund just because they don't like how I would spend it (i.e., not on another GoDaddy product) is unethical and illegal.

  

  Business Response

  Date: 02/05/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Over the last four years, our customer's Deluxe Linux cPanel Hosting plan with Website Security Deluxe has been renewed annually, most recently on July 14, 2024. They manually processed this most recent renewal through the GoDaddy website. 
  
  On January 13, 2025, they contacted our ************* Team to discuss the possibility of a "pro-rated refund for the time remaining on their hosting plan. During this call, they were correctly advised that the time remaining on their plan was not eligible for a refund.
  
  From January 13 to  24 of 2025, they submitted multiple requests for an Out Policy Refund and, in each instance, were correctly advised that it was outside of GoDaddy's Refund Policy. This policy can be viewed at this link: ***************************************************/refund-policy 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We thank our customer for their feedback regarding our service levels.
  
  The expiration date of their hosting plan is currently September 2, 2025.
  Per GoDaddy's Refund Policy, we respectfully decline our customers' request for a pro-rated refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 02/05/2025

  I do not accept this, as I have not received proper service or proper security and have found a more secure way to ensure my website's safety. If they do not refund me what I am owed, I will take legal action.

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response, and per GoDaddy's Refund Policy, we respectfully decline our customers' request for a pro-rated refund. That Policy can be found at this link: **********************************************************************;
  
  Thank you again for the opportunity to address our customer's additional concerns.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy