Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,653 total complaints in the last 3 years.
681 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding aggressive and misleading sales tactics by GoDaddy, which led to poor service, and lack of ************* February 2025, I contacted GoDaddy technical support and was told that my email accounts had been compromised. Based on this information, I was persuaded to pay $599 for hosting and $220 for email security . However, after this purchase, I was unable to get proper support, and ultimately, I canceled the services and was refunded $599. In March 2025, I called GoDaddy support again to resolve issues. Instead of receiving a solution, I was upsold additional services, paying $215 for ********* Exchange email. The email service did not work properly, and when I contacted support, I was told I would need to pay another $350 to upgrade to Premium Exchange to get the service functioning. At this point, I expressed my frustration. I also noticed their support technician responded in a condescending and unhelpful manner. Ultimately, I canceled my services and transferred my domain, web hosting, and email services to another provider.Additionally, after researching GoDaddys business practices and seeing thousand of complaints about their predatory tactics, I believe this issue warrants attention from the *********************** office in the state where GoDaddy is headquartered. Their conduct, which has caused harm to me and potentially many others, should be formally investigated.Due to the poor experience with GoDaddy, and I believe I am entitled to a refund for these services that were either not provided or did not function as *********** Summary:Services purchased in both February ($599 + $215) and March ($215) failed to meet expectations and were ultimately canceled. Since, I was able to get back the $599 previously, I'm requesting a full refund for $215 and $200 is requested.I trust the Better Business Bureau will assist in ensuring that GoDaddy addresses this issue promptly.
Business Response
Date: 05/30/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On October 1, 2018, our customer purchased a hosting plan. The hosting plan continued to renew within our customer's account according to their preferences to honor our agreements with them.

On February 4, 2025, our customer contacted our Care support team and purchased Advanced Email Security (AES) for their email and Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product used to construct a website.

On February 27, 2025, our customer contacted our Care support team requesting a refund of their W+M as they wanted to renew their hosting plan. A refund request was submitted at that time.

On March 4, 2025, our customer's refund was processed.

The $215 that our customer is referencing occurring in March occurred on March 10, 2025. This transaction is associated with the renewal of our customer's hosting plan and was completed by our customer in an online transaction.

Between May 14, and May 26, 2025, our customer contacted our Care support team for assistance with their products and services.

Our customer's purchase of AES on February 4, 2025, and their online renewal of their hosting plan on March 10, 2025 are no longer eligible for refunds. GoDaddy's refund policy can be referenced here: *****************************************************************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer, we respectfully decline their request for additional refunds.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25, 2025, GoDaddy charged me $1108.08 for a ********* *************************************** agreed to. The charge caused my bank account to go negative, and fearing fraud, I had to cancel my card and filed a claim with my bank (****************). GoDaddy has since removed the product form my account and issued a partial refund of only $554.04, without explanation. I am still owed the remaining $554.04. Ive spoken with multiple representatives and was told someone would call me back but its been over 24 hours with no resolution. I was told a manager wont be available for several more hours. The delay and lack of transparency have left me in a financially vulnerable position, and Im now forced to dispute this through my bank, which may take up to 10 days time I cannot afford to lose. I am requesting a full and immediate refund of the remaining $554.04 along with written confirmation for the refund and a formal explanation of why I was charged in the first place.
Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 25, 2025, our Care Staff accidentally purchased a M365 Business Professional Plan for 3 years on our customers behalf. Our Care Staff immediately assisted with canceling and refunding our customer, but only provided half of the refund. Subsequent interactions with our Care Staff were not successful in getting the remaining balance refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have processed the refund for the remaining $554.04 to our customers payment method. Please allow 5-7 days for the funds to be returned.
GoDaddy apologizes for any inconvenience this may have caused. We strive to offer the best service in the industry, but sometimes we miss the ***** Our customers interactions have been reviewed and our findings were shared with our ************* Managers in an effort to improve our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Customer Answer
Date: 05/29/2025
Thank you for the response, but unfortunately it does not accurately or fully address my concern.

GoDaddys response states that a refund was issued to my original payment method, but this is misleading. I had to cancel my card specifically because of the unauthorized charge placed by GoDaddy, which was over $1,000. Money I was not expecting to be out of for days. Refunding a canceled card would result in the funds never reaching mea fact I clearly communicated multiple times to your support team.

After continued effort on my part, I was finally told by a representative on the morning of May 29th that a physical check would be mailed to me instead. This was the correct resolution, but it is not acknowledged at all in your official response.

The lack of accountability regarding the unauthorized charge, the hardship it caused, and the failure to refund properly the first time is disappointingespecially from a statement coming from the Office of the CEO. I appreciate that a resolution is now in motion, but the process to get here was frustrating and preventable.

I request that this statement be amended to reflect the full story and confirm that a physical check is being issued as a result of my canceled payment method, not as part of your initial refund policy.

Business Response
Date: 05/30/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. The entire receipt in question has been successfully refunded. Our office has shared Acquirer Reference Numbers (ARN) with our customer to aid in locating the refunds with their financial institution. We encourage our customer to work with their financial institution to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddy
Customer Answer
Date: 05/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Rika Salvador
Initial Complaint
Date:05/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a lease to own domain purchase with ********** around may. It was for the amount of approximetly $7000 USD for the lease to own purchase of a ********* the time I was aware of the option to pay off the lease early. Fast forward a few months later and now *** merged with go daddy. I'm being told I cannot pay off my lease early anymore. This is despite the fact that the information telling me so is still publicly listed on their own website that I used to make my judgement. Further more, no where in their agreement does it say I cannot do it anymore. So now I'm left in a situation where I was misled to purchase this lease, and can no longer purchase it early putting my at risk. This is not okay and I have not heard of this happening. I have reached out to many departments of their company all with dead ends. I thought of go daddy as a reputable company but I urge people to stay away if they continue to mislead customers to make a purchase with them. My domain is ******************** This is the policy that made me purchase clearly stating I can pay my lease early : ********************************************************************* Now this is from go daddy after the merge :************************************************************************************************** BOTH companies clearly state multiple times that early pay off is possible.
Business Response
Date: 05/30/2025
Thank you for the opportunity to address our customers'concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
After reviewing the most recent guidance provided in the GoDaddy ************ we have confirmed that the option to pay off a Lease to Own domain in a lump sum is no longer available. Although this option was previously available, it has since been discontinued as part of our ongoing service updates.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate that our customer successfully connected with our *********************** where available options were discussed, and they were assisted in paying in full for the domain in question.Consequently, it is currently active in their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been a godaddy customer for over 11 years. On May 19, 2025 we became aware of an issue with our website hosting service and contacted godaddy support by phone, ******** and "Gian" - "tech lead".Issue is Internet requests to our website for: *********************************** are being incorrectly redirected back to our main website at: aaadisplays.com.Our (index) page at *********************************** is not being served when requested.This issue has been tested at confirmed in at least 5 different computers / web browsers.Despite 5 days of calls and communication with godaddy, as of today May 23, godaddy has not resolved this issue. This was working correctly for at least 5 years prior to this and only became an non-functional sometime over this last few months.The "htaccess" file in this blog directory, shows it was altered on Mar 24. It was not altered or uploaded by us.Our domain name, web hosting, and Secure site certificate (SSL) are all purchased through godaddy.Godaddy needs to address and correct this issue and issue a credit for service which has been lost from May 19 until time of resolution.
Business Response
Date: 05/29/2025
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

December 2, 2019, our customer purchased an Economy cPanel Hosting plan for a three-year term during a call with GoDaddys ************* Team.

That hosting plan was subsequently renewed for an additional three years on December 2, 2022, per their account preferences.

On May 19, 2025, and on multiple occasions since, they contacted our Care team to request assistance with their website content. GoDaddy confirmed that our representatives had not modified any files on their site and attempted to assist them each time.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As our customer uploaded their website content from another device to their current cPanel hosting plan, they are responsible for backing up and maintaining their website. We suggest they contact the developer or other knowledgeable individual to assist with their custom coding.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Customer Answer
Date: 05/29/2025
Godaddy response offers no solution or even acknowledgement that the problem exists.
This problem is easily verifiable, but Godaddy is offering zero assistance or resolution to the issue.

Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response. GoDaddy has made no changes to our customers website and is unable to troubleshoot their custom coded site.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** ********

Office of the CEO GoDaddy
Customer Answer
Date: 06/03/2025
We have not requested Godaddy "troubleshoot our custom coded site".
We simply requested that files in our subdirectory be properly served and displayed by our hosting company.
It is clear godaddy has no intention of making any good faith effort to actually resolve their hosting issue, or even acknowledge that it exists.
They have never even contacted us, a 10+ year long customer, concerning this and have twice sent antagonistic preformatted responses to this complaint.
What kind of company behaves this way?
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a solo business owner and the founder of ****, a registered company using GoDaddy to manage domain and email services.When I decided to migrate my email from ********* 365 (via GoDaddy) to Gmail, I followed GoDaddys instructions to switch from New Outlook to Classic Outlook in order to export my data. After doing so, all of my email folders and messages disappeared.I immediately contacted GoDaddy support and spent multiple days requesting assistance only to be told there was no one at GoDaddy with the authorization to help me recover or export my data.I was refused access to a .pst file of my own business email account. I was told my request could not be fulfilled due to "security," despite verifying my identity and owning the account. This is not a security policy its a deliberate barrier to keep users from leaving.GoDaddy also provisioned a ********* 365 email account I did not create, never used, and never authorized ************************* and used that to justify billing me for a product I could never ********* summary:I lost all business email history due to GoDaddys faulty guidance I was refused access to export or retrieve my data I was charged $691 for services I could not use I was told no one at the company had the power to fix any of this This is a deceptive, manipulative tactic to trap users inside a broken ecosystem. It cost me critical communication, valuable time, and business credibility. I want my .pst file, my money back, and GoDaddy held accountable for locking people out of their own data.Resolution Requested:Immediate refund of $691 Delivery of .pst file from ******************** Formal response acknowledging system-level failure
Business Response
Date: 05/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer contacted our Care Staff on May 20, 2025, and shared that they had completed a manual email migration from GoDaddy to ******, but they were missing messages and folders after the migration completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customers experience and understand their frustration. Our customer was provided with directions for creating a .pst file to download all of their messages and were correctly advised that GoDaddy is not able to assist further as we do not have access the new account where the emails are moving to due to privacy concerns. Additionally, GoDaddy does not have the ability to create a .pst for our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Customer Answer
Date: 05/29/2025
The message said BBB is awaiting a response from Godaddy with longer than normal wait times and for me to hold
Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy does not have the ability to create a .pst for our customer. Our customer was provided with directions for creating a .pst file to download all of their messages and were correctly advised that GoDaddy is not able to assist further as we do not have access the new account where the emails are moving to due to privacy concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddy
Customer Answer
Date: 05/30/2025
get me a response and then tell me next steps
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3, 2025, I successfully sold the domain *********** through GoDaddy's Afternic platform. The domain was transferred to the buyer without issue. However, despite the successful domain transfer, I have not received the payment for the sale.I have made multiple attempts to contact their support regarding this matter, but I have not received any response or resolution. This lack of communication and payment is unacceptable.If GoDaddy or the buyer does not intend to provide the agreed-upon payment, I formally request that the domain *********** be transferred back to me, the rightful previous owner. I believe it is only fair that if no payment is made, the asset should be returned.I am extremely disappointed by the lack of support and transparency throughout this process and request urgent action to resolve this matter.
Business Response
Date: 05/28/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

The transaction in question has been canceled. In addition, GoDaddy actively reviews transactions to protect buyers and sellers and is committed to maintaining the integrity of our platform for the entire domain community.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On May 28, 2025, our Aftermarket Team contacted our customer via email and provided them with the AuthCode for the domain in question to facilitate the transfer of ownership.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Customer Answer
Date: 05/28/2025
GoDaddy/Afternic stated that they provided the authorization code to transfer the domain *********** back to me; however, the domain is still locked on their end and cannot be transferred. Providing the code alone is insufficient if the domain remains locked.
Business Response
Date: 05/30/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response. The domain is unlocked and available for transfer.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel the charge for a defunct web page, etc. for a now defunct business, but was charged before canceling. I was not able to get anyone through web chat until the Monday, and then they said it was too late for a refund.
Business Response
Date: 05/23/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On April 28, 2022, our customer purchased Websites + Marketing (W+M) with Email for a one-year term via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.

On April 28, 2025, per our customer's account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.

On May 12, 2025, our customer contacted our *********** and was correctly advised that their W+M plan was outside of GoDaddys Refund Policy, which can be reviewed at the following link: *****************************************************************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We respectfully decline our customer's request for an out-of-policy refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Customer Answer
Date: 05/26/2025
GoDaddy knows that they applied an arguably unethical standard of applying an "opt-out" policy vs. an "opt-in" one. I did not choose auto-renewal, they did. I would never choose this as a default. I did not use those few days of service, and they could do the right thing and just refund the charge.
Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal before taking renewal action as directed by them. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility. At the time of purchase, they had many options available to them, such as recording the expiration date on their calendar.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 12, 2025 a debit of $6300 was paid from me through GoDaddy, to be received by Freedom Heating and Cooling for a new HVAC system installation. As of May 21, 2025, GoDaddy is refusing to release my funds for payment to Freedom. I called GoDaddy on May 21st, and spoke with "Tray", and explained my situation and if he could transfer me to the correct department. Tray was rude, and huffed that he had to transfer me. I was then transferred to the payment department. English was her second language and therefore her explanation was difficult to understand. Finally, I figured out that she only handles payments that are made through the app. I paid through the website by a provided link. I was transferred again to another payment department, where the hold time was over 10 minutes.The owner of *************** and Cooling has also tried to get his money released, and they refuse.I simple want my money returned to me so I can pay Freedom for services rendered.Thank you!
Business Response
Date: 05/22/2025
Thank you for the opportunity to address the complaints concerns.

The complainant is not a customer of **********************, and we have not entered into any agreements with them.

We suggest the complainant continue working with the vendor they purchased services from.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ****
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a small business, and we recently pivoted into a new specialty. I did some research, and it looked like we should be able to get a secondary domain.On Tuesday, 05/13, I contacted GoDaddy Guides support. The GoDaddy Guide acted as if a secondary domain was not an option. The guide advised that I needed to pay for both a separate email account and a separate domain. This morning (05/20), I went to register our business to perform work under our new specialty. When I attempted to register, the system recognized our phone # as one already in use on another subsection of the website. Ultimately, the system wanted us to register with the old email address and phone #, even with this new specialty. We were able to complete the registration with the older ******* this point, we realized that the order from ***** is redundant. Weve only had this second email address a week, so we had only given it out to a couple of potential clients.Certainly, GoDaddy will allow me to cancel a week-old purchase.Right?I called GoDaddy earlier today (05/20) and asked them to cancel the 3 products from the ***** order. I spoke with GoDaddy guide who identified himself as ***** I explained the redundancy in the situation. **** stated that I am outside of the 5 day cancellation policy.I requested to speak to a supervisor, and Supervisor ***** came on the line at 2:53 pm CST. Im not sure how GoDaddy trains its staff, but some re-training is in order. ***** was abrasive throughout the call, and his story kept changing (the amount of days in the return policy changed, then it was because of the time zone, and later he blamed me as the customer, saying, why didnt you call earlier?. Ariels rigidity was unbelievable, and he talked over me throughout the call. When he wasnt talking over me, he made weird grunting noises as I talked. I would like both a cancellation of my order from ***** and a refund of the total order amount.
Business Response
Date: 05/28/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On May 13, 2025, our customer purchased a domain name registration with Full Domain Protection and an Email Essentials plan, each for a two-year term.

On May 20, 2025, they contacted our Care team and requested a refund for the services.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

The domain name our customer purchased on May 13, 2025 is beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy. As a one-time courtesy and exception to our Refund Policy, we will provide a refund for the Full Domain Protection and Email Essentials plan, however, our customer must cancel those services by June 4, 2025. Instructions to cancel the services are in the Help article at *****************************************************************************************************; Once our customer has cancelled the services, they may notify our office at *************************************************************************.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 07/09/2025
I'm following up on complaint #********. **** at GoDaddy agreed to issue a refund. That was over a month ago, and I haven't received the refund. Please advise.

Business Response
Date: 07/11/2025
Thank you for the opportunity to address our customer’s additional concerns.

As a one-time courtesy and exception to our Refund Policy, we offered to provide a refund for the Full Domain Protection and Email Essentials plan if our customer cancelled those services by June 4, 2025. While our customer has disabled the automatic renewal preference associated with the email plan in question, they have not cancelled the plan. They cancelled the Full Domain Protection on June 3, 2025. As such, we have submitted a refund for that service.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Gary H.
Office of the CEO – GoDaddy
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy renewed a 3-year license for ********* Product for an employee that hasn't been with company for almost 3 years. The employee's name is **** *******. I called GoDaddy to let them know and tried to make them understand that it wasn't right for them to do that, but they didn't accept it. So basically, they deducted our checking account for an amount of $ ******** without our consent for a product that we are no longer using and/or need.
Business Response
Date: 05/22/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 4, 2019, our customer purchased several **************** 365 (M365) Email Plans for a three-year term.
On April 4, 2025, per our customers' account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 8, 2025, they contacted our *********** and were correctly advised that the M365 was outside of GoDaddy's Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customer's situation. As a one-time exception, we are willing to offer a refund. To proceed, they must first cancel the M365 by following the steps outlined here: ***********************************************************************************************
Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request their refund. Additionally, we encourage our customer to review and manage their account settings to avoid unwanted renewals in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy

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