Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,653 total complaints in the last 3 years.
- 681 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GoDaddy domain in March 2025. It did not work, so I contacted the company for help to set it up in May after trying to fix it myself since March. In May, I was assured that the issue was resolved and that my domain would work. It did not. Today, 6/2/25, I called them again today to fix the issue. It took them just a couple minutes to fix it, and the link works now.I asked for a refund of two months or a two month extension on auto renewal. I was told no and that I did not contact them to fix the issue and that they do not refund anyone if website links do not work.This is unacceptable. If the service or product that they provide does not work for months, they are morally obligated to fix the issue or issue a refund or credit.I was met with hostility and no explanation as to why a credit nor refund could be issued.I understand that if I had not contacted them for help, the issue would be on me, but I did contact them, they told me they fixed it, it wasn't fixed, and still refuse to take accountability.I am requesting a refund, credit to my account, or two month extension for my auto renewal for the domain perfectbeautywithtiffany.com.I've been running a new business without a working web address for my customers for months. This is not okay.
Business Response
Date: 06/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 17, 2025, our customer registered the domain name in question for a one-year term in an online transaction. Per the information shared by our customer, it appears they utilized our AI assistant to obtain information on forwarding their domain name to another website.
On May 19, 2025, our customer contacted our Care team for support.
On June 2, 2025, our customer again contacted our Care team for support.
Between May 19, and June 2, 2025, our Care team worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction. While GoDaddy is happy to provide guidance and support where we can, it is ultimately a customer responsibility to monitor their websites to ensure they are resolving and functioning properly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a billing adjustment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 9, 2025, I entered an extensive chat with GoDaddy representative to renew my *********************** domain and website services. I was first quoted a high price, as was the case in 2023 upon renewal, but the agent finally provided the domain renewal and website services at slightly higher than in 2023 for price of $35.18. I only renewed one of the two websites on May 9, 2025, and acknowledged that I was dropping the second website. The chat clearly confirms that I asked multiple times if this 2025 renewal included all of the same services that I had for the past two years, and that was confirmed by the agent. Now, GoDaddy says they cannot recover that chat and has removed my website despite my $35.18 payment. They say I only renewed the domain name. They point to the receipt that does not specifically state that the website services were included, but I wasn't concerned about that given the clear assurance I was given in the chat. Now, GoDaddy, a website and internet specialist company, says they cannot prove what I'm saying because they cannot find the chat. That is difficult to believe. I ask that they restore my *********************** website for the two year period that I was promised and paid for on May 9, 2025. Thank you for your consideration.Business Response
Date: 06/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 9, 2025, our customer contacted our Care Staff to inquire about renewal pricing for products on a previous receipt. Our Care Staff confirmed the products on the receipt and shared that they would not be able to provide discounted pricing for our Websites+Marketing (W+M) site builder. Our customer said they understood and our Care Staff moved forward with domain renewal pricing.
Our customer would manually renew their domain later that day.
Per our customers account preferences, ********************** did not automatically renew the W+M in question in good faith to honor agreements with them.
GoDaddy sent renewal notices prior to expiration, including on April 9, 2025. GoDaddy also sent notices after expiration on May 9, 14, 15, 19, 27, and 29, 2025, informing them that their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 29, 2025, the W+M in question was removed from the account due to non-payment and will need to be restored.
We empathize with our customer and are working toward an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 06/02/2025
The response from GoDaddy is thoroughly unacceptable and does not address the fact pattern in the complaint.
While they confirm the chat interaction with the company, they fail to provide the chat record that will prove the customer's assertions. Simply stated, this was a "cook book" denial of a sincere complaint by a customer who has been substantially harmed, as the chat - in their possession - will demonstrate.
I urge GoDaddy to provide the chat to both the BBB and the customer. If I am incorrect I will surely apologize immediately. As the chat will show - but likely never produced by GoDaddy, my apology will not be necessary.
I will never do business with this organization in the future.
Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. If our customer requires information that isn't readily available in their account such as chat transcripts, this request would need to be accompanied by a valid subpoena or court order. Their legal counsel may wish to review our subpoena Policy/Attorney Tips page for more information on where to submit documentation: ********************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyCustomer Answer
Date: 06/04/2025
Thank you for providing the follow up response from GoDaddy.
I am appalled that they are unwilling to provide the content of the chat without a court order. Of course, the reason why they will not willingly divulge that content is because it would confirm the product that I purchased, and not the much lower-valued product they actually provided. As most consumers would agree, chats from most service providers are readily available and often emailed to the consumer. Clearly, those organizations are proud that they diligently acted upon the basis of that chat.
The demand that I take them to court in order to receive a copy of my chat truly speaks for itself and I am very disappointed with this organization. No, I will not take them to court, and of course they know that most individuals won't spend the time or money litigating over this sum of money. However, if they continue down this path, I would not be surprised if they face regulatory consumer protection investigations or class action litigation.
Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue and concern:I had GoDaddy build me a website using WordPress and Beaver Builder. When they published it in January, they had my email address on the landing page. I was able to fix that on my own using ******* videos and AI for ******** I want to edit some of the images and text on my website, and WordPress is not applying my saved changes to my site. Spent 5-7 hours trying to apply the changes. I called GoDaddy and they identified the issue and then went on to tell me that correcting the problem was not their problem unless I joined their website maintenance program (125$) a month. I told them that WordPress is not working correctly. They again said they would not help me unless I joined the maintenance program. I realized that my email was wrong from the start and that now there is a problem outside of my control with WordPress.I attempted to contact WordPress directly, and they would not help me because I used GoDaddy.They are more concerned about their upgrades helping their customers. I would like this issue resolved, or send me a link that will guide me through the correction. I paid almost $5,000 for a website; now it is not editable, and it was published incorrectly.Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 3, 2025, our customer contacted our Care team for assistance. During this interaction, they were provided a free month of ************* which enlists our designers to make changes and updates to our their site.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has advised that they consider the matter resolved and no longer want or need to speak with a supervisor at this time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy sold me products using deception business practices, auto renewed payments without my consent and placed my bank account into the negative. Also, their operation is chaotic, unorganized, customer service fell far below intelligent business standards with no way possible to reach anyone from their corporate headquarters. After two years of typing to work with Godaddy I had to cancel all products because the company was simply a scam posing as a business. I wouldn't recommend anyone using Godaddy's company for any reasons.Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Throughout the month of May 2025, our customer contacted our Care Team multiple times with questions regarding their account. During these interactions, our representatives provided support to the best of their ability, assisting with the cancellation of unwanted subscriptions and issuing eligible refunds in accordance with our Refund Policy, available here: ***************************************************/refund-policy.
GoDaddy offers customers full control over their renewal preferences, which can be managed directly through their account at any time. Additionally, we provide advanced email notifications of upcoming renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback regarding our service levels and have conducted a thorough review of their account. Refunds eligible under our policy have been processed, and per our customer's request, all products have been canceled.
Should they wish to permanently close their account, they may do so by following the instructions provided here: **************************************************************.
At this time, we respectfully decline the request for additional refunds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 05/29/2025
Godaddy Team, I am compelled to express my profound dissatisfaction with the service I have received over the past two years. Your company repeatedly sold me incorrect products, leading to significant frustration and inconvenience. Furthermore, my billing was mishandled, resulting in unauthorized auto-renewals that I had explicitly not set up. I was met with a lack of accountability and no refund for the unintended charges. The disregard for customer satisfaction i have experienced is unacceptable for a company of your stature. In my opinion Godaddy is nothing more than a professional billing service and zero in customer service. I urge you to reconsider your customer service practices and rectify these issues for future clients.
Sincerely,
******* ******.
Business Response
Date: 05/29/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy offers customers full control over their renewal preferences, which can be managed directly through their account at any time. In addition, we send advance email notifications ahead of upcoming renewals, as well as order confirmations after processing.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's simple. I canceled two email services with Godaddy and they continued to charge me after the cancellation dates. Both were canceled on April, 18, 2025 yet I was charged on April 25, 2025 and May 25, 2025. After I initially canceled I also called them to make sure the accounts were cancelled and they assured me they were and that I would not be charged. I called to dispute this on May 27, 2025 and ,ow, after two months of charging me, they will not refund the amount even though this is completely their fault. They know I canceled my account, they know that I called to make sure they were canceled and yet they still continued to charge me. This is pure theft and if they are doing this to one they are most likely doing this to many more.Business Response
Date: 06/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 18, 2025, our customer contacted *********************** Care team to request cancellation of all email plans within their account. During the interaction, an active ********* 365 Email Plus with Security plan was cancelled as requested. However, the Care team missed a ********* 365 Secure Online Essentials plan that was in the account. Per our customers account preferences, ********************** automatically renewed that email plan on April 25 and May 25, 2025 for one-month terms each.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer via phone to discuss their concerns. We reached a voice message and was unable to leave a message as their mailbox was full.
The automatic renewal preference associated with the ********* 365 Secure Online Essentials plan has since been disabled. A full refund for the April 25 and May 25, 2025 service renewals have been refunded in full to the payment method utilized. Confirmations of the refunds have been sent to our customer via separate correspondence.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
contacted this company several times about a domain probably registered but no email on expiration . ******* stole domain and is trying to own it ,************ has been in email system and used by only me, how they got my name is probably exactly as described emails used ****************,************** ***************************Business Response
Date: 06/02/2025
Thank you for the opportunity to address the complainants concerns.
According to our records, the domain name in question was transferred from GoDaddy to a different registrar on May 20, 2022.
According to a public WHOIS lookup, the domain name expired on October 23, 2024, and was listed with GoDaddy as an Expired Domain Auction by its previous registrar. The domain was purchased on November 25, 2025, and subsequently, listed for sale by its current registrant via GoDaddy.com.
RESOLUTION:
Unfortunately, we are unable to return the domain as the complainant has requested. If they believe the domain was removed from their account with their previous registrar in error, they may wish to contact the registrar to determine if they have processes to address their concerns.
Additionally, if they believe to have a claim to the domain names registration and are unable to come to an agreement with its current registrant, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP), for details on how they may be able to possibly move forward via a hearing in a court of competent jurisdiction: This is a policy all accredited registrars abide by and may be located at the following link:
*****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 06/02/2025
no info on registered owner as I am the owner of that domain and seems like they are stealing others company need to find original owner who registered domain and return it or court filing fir time and Monies wasted and or legal representation will be the next step to do further filings
Business Response
Date: 06/03/2025
Thank you for the opportunity to address the complainants additional concerns.
We stand by our initial response. If the complainant believes to have a claim to the domain names registration, and they are unable to come to an agreement with its current registrant, they may wish to review our Uniform Domain Name Dispute Resolution Policy (UDRP), for details on how to possibly move forward via a hearing in a court of competent jurisdiction: This is a policy all accredited registrars abide by and may be located at the following link:??
*****************************************************************************************************
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO GoDaddyInitial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09/07/2024 - I purchased renewal of two Domains via the GoDaddy portal. The first for $35.16 went through. However, the GoDaddy online billing system showed immediately that the second domain for $22.17 did not. After resubmitting, the billing system showed it had gone through on my second attempt. 6 weeks later after reviewing my monthly bank statement I saw I had been double charged. I called support and they filed my issue with the billing **** but the issue may not have been written clearly as billing could see renewals took place and did not address the double charge. I submitted a second request for reimbursement and six weeks later received a response, to see terms and conditions which apparently state that in the event of a double charge, GoDaddy has the right to add an additional year to the Domain at their discretion without PRIOR customer notice. Emphasis on PRIOR Notice. I'm retiring and don't need the domain for two years. I want reimbursement.04/04/2025 - I had lost connection with GoDaddy mail and had purchased a new computer as well that required email connection. GoDaddy Support suggested I purchase a support agreement "WITH GODADDY" and I was transferred. Deceptively presented and billed as "GoDaddy", it is apparent now to be an offshore 3rd party. The cost was presented as $700 for "one year of support" with no limitations discussed. When I said I couldn't afford it the man said, "OK $600 for one year". However, I was charged $689.83 (no tax). Reviewing my email on the GoDaddy website, I find a support invoice listing 4 or 5 items for ONE-TIME service each to be used within one year. Such limitations are totally not worth the money... a total misrepresentation and they absolutely know it. I was scammed and still don't have an email connection locally. All GoDaddy billing questions go offshore and they refuse to let me speak with anyone in the **. I should be reimbursed at least the $89.83 amount over $600 presented.Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 5, 2024, our customer manually renewed a domain name with Full Domain Protection for a one-year term via online transaction. Our customer then processed two, one-year renewal transactions for another domain name registration.
On January 2, 2025, they contacted our Care team to request a refund for one of the September 5, 2024 renewal transactions and was properly informed the transaction was beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy.
On April 4, 2025, our customer contacted our Care team for assistance with accessing their email using Outlook. GoDaddy offers IT Services, powered by Bask for customers that experience technology issues. A member of our IT Services reached out to our customer, who purchased the applicable services for assistance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the domain name renewal transaction remains beyond refund eligibility, as a gesture of goodwill in attempt to amicably resolve this matter, we have provided a full refund for the IT Services our customer purchased in the amount of $689.83.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I set up an account with ******************** for processing credit card payments for my business *****************. Godaddy verified me, set up my account, accepted my transaction of $8699.40 and will not transfer me my balance after the card processing fee saying I may be fraudulent. I have supplied them with my driver's license, passport, and even bank statements. Which is more than I need to provide for my business to do the job that was performed and have payment issues to my thru a one time use credit card. I have called 6 times over the course of Friday 5/23/2025 and once today 5/26/2025 and I have not been able to speak with anyone who can resolve the issue or refund my payment back to the card. Additionally they have locked my account so I am not able to issue the refund either.I am appalled by there arrogance and lack of communication in respect to speaking with a supervisor or manager or someone to rectify the said issue.Business Response
Date: 06/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 28, 2025, our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On May 22, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?
On May 23, 2025, our customer submitted documentation to our verification team.
On May 26, 2025, our Verification Team contacted our customer to inform them we will not be able to service their GDP account. Information on the refund process was shared with our customer at that time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GDP is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For 2 months i have complained about not being able to fully close out an account, ive tried all the step and it just doesnt work, i called godaddy directly to have this issue resolved and was given the run around, even made a statement on april 13th claiming that as of that day this account is considered closed and i would not hold any liability if held open after this declaration since i felt like i was being given refusal to help close it with them citing that i can only close it from my end (what's the point of customer service?), even after i told them i couldnt access said account. One rep who was supposedly deleting/closing the account made the statement "are you sure you want to close it out?" They were told yes, but guess whats still active 2 months later, guess who receives emails everyday about a product that i dont use and has been listed in their system as inactive for over 6 months. As a resolution i want the account closed and clownt profile deleted, ive requested this numerous times and it has fallen on deaf ears. If we cant come to a resolution i will be sending a signature needed cease and desist letter thru the **** and any violation of that will be handle appropriately. The nuisance emails about an inactive product and refusal to remove my presence from this account is unacceptable and i shouldnt have to resort to these types of tactics when i have been verified as the account owner No more contact/correspondence with the following email on file with godaddy. ***************************** Godaddy domain that needs to be deleted and released from my client profile is (***********************)Why is this so hard to achieve? A clear cut request that has been given way too much resistance is despicableBusiness Response
Date: 05/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 13, 2020, our customer purchased a new domain registration for a 5-year term via an online transaction. This purchase included Domain Ownership Protection (***), which is an optional service that provides protection against failed billing and prevents domain hijacking.
On May 13, 2025, their domain was unable to be renewed, and the *** was invoked on May 26, 2025, which placed the domain on hold until May 13, 2026.
Prior to requesting an account closure, customers must ensure that there are no products or services contained within the account. In this case, since the domain is on hold, the account closure process cannot be completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer can follow the steps in the article below to cancel the domain and *** within their account. Once the domain has been canceled, they can proceed with the account closure request.
***********************************************************************************************
**************************************************************
If they are unable to access their account, they can visit **************** to start the process of regaining account access.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 06/01/2025
Once again i did business with godaddy and i clearly asked for an account closure on april 13th way before the said contract expired and turned over to domain protection. Please review all text messages sent to customer service on that date and the week before, yall failed to address it then and are pushing it off now. I want an acknowledgement that i will not be charged anything stemming from the refusal to remove this account. I have my text log with customer service, should you wish i provide them email me directly, let this complaint along with emails and text serve as my refusal to pay anything after april 13th 2025, the initial date of removal/cloisure requestBusiness Response
Date: 06/01/2025
Thank you for the opportunity to address our customers additional concerns.
As previously shared, an account cannot be closed until all products and services have been removed. GoDaddy is not preventing our customer from closing their account if they wish to close their account now, they need to login to their account and delete the domain first. Once the domain has been removed, they can proceed with the closure request.
If our customer no longer has access to the account, they can follow the steps outlined at **************** to start the process of regaining access.
If our customer takes no further action, the domain will drop off from the account after May 13, 2026, and there will be no additional charges.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyInitial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $650 for a 5 year website plan. After trying to build a website for many months, I finally got frustrated with their website building tools and decided to host my website elsewhere. I'm only 7 months into a 5 year subscription and they are stating they will not prorate the difference to me. Nowhere during the sales call when I subscribed to the Website package did they state I could not get a refund if not satisfied.Business Response
Date: 05/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 27, 2024, our customer purchased Websites + Marketing (W+M) for a five-year term. W+M is a proprietary, do-it-yourself template-based product used to construct a website.
On November 12, 2024, our customer contacted our Care support team for assistance with their W+M. Our Care support representative was able to assist our customer with a solution.
Between May 25, and May 26, 2025, our customer contacted our Care support team requesting a refund for their W+M. Our customer was correctly informed that their W+M was no longer eligible for a refund. Our customers out-of-policy refund request was submitted for additional review. After further review, it was confirmed the denial of our customers request for a refund would stand. GoDaddy's refund policy can be referenced here: *****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. As a one-time courtesy we would be happy to refund the unused time associated to their W+M in question to store credit. Our customer may find the following support articles helpful.
Apply In-Store Credit to purchases: *******************************************************************************
Find my In-Store Credit balance and applicable expiration dates: ************************************************************************************************************
If our customer would like to accept this offer they can let us know at ************************************************ and we will be happy to add the applicable store credit to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddy
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