Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,653 total complaints in the last 3 years.
680 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I upgraded my account to restore emails and godaddy did not restored the emails. The supervisor put me on hold, came back and made believe she didnt hear me and hung up. Emails was not restored and she was supposed to give me a refund.
Business Response
Date: 06/13/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

After investigating our customers concerns, we have a path forward to potentially recover their missing emails, and also provide a refund of their recent email upgrade. In order to make any changes to their account, we require account validation, so we would like to arrange to a time to speak with our customer via phone.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On June 13, 2025, our office attempted to connect with our customer to discuss their concerns. We left a voicemail and followed up with an email, seeking a time to connect. We will remain available to assist our customer upon their response to our outreach.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled by website sondaycommunities with Godaddy. They took the website down the same day I called them. They went forward and charged one of my account $383 and another $202. I am a senior citizen on a fixed income, have dealt with vendors for 50 years and never been ripped off like I have from Godaddy.
Business Response
Date: 06/12/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

On November 25, 2023, our customer activated a ***** free trial of a Websites + Marketing (W+M) Premium plan. On the same day, our customer renewed this plan for a one-year term via an online transaction.

On December 1, 2024, per our customers account preferences, ********************** automatically renewed the service in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on November 21, 2024, informing them the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

On December 2, 2024, they contacted our ******************** requesting a refund for renewal in question. They were assisted with a cancelation of the W+M plan, however due to unexpected technical difficulties, the refund was not processed.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customers billing frustration and have since processed a refund for the W+M plan back to our customers financial institution. They should allow between three to five business days for the funds to reflect with their bank.

Finally, we encourage our customer to review and manage their account settings to prevent further unwanted renewals in the future.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 06/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ********
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to ****** my subscription to all three services with GoDaddy in late 2024. In March 2025 Go Daddy charged my Amex $813.84 for all three products that I canceled. I never used either product, never built the website, never received emails after the first week with the product. I never used it therefore I never checked my Gmail account regarding any renewal notices. When I received my **** statement I immediately call GoDaddy to inquire why this was done. I spoke with Jacquelyn2590 on 4/22/25 @ 12:24pm and was told it was never canceled but they would take my complaint and log an appeal (# OOPR-*****) for me. Expected resolution time 21 days. She also suggested that I go online and cancel it myself by removing the auto renewal. I completed this immediately and 3 days later I called just to ensure the appeal was there and I was told the appeal was denied. GoDaddy never seriously considered my appeal or reviewed it thoroughly by looking at my account usage that will show no usage of any product from the date of purchase actually. They failed to review their own call logs to show that I called in and was told it was canceled. I am asking that GoDaddy refunds $743.52 immediately to my AMEX card at the very least. If their phone associates is not held to a higher level of accountability they should not be allowed the option to cancel services. This has created a great financial hardship for me for a product that I have never used and found to be ineffective.Unfortunately GoDaddy will not allow you to save from their website but I'll attach what I can
Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;

On March 31, 2023, our customer registered a domain name with Full Domain protection and purchased ********* 365 (M365) email and a Websites + Marketing (W+M) website builder for two-year terms each in an online transaction.

Between March 31, and April 1, 2025, GoDaddy renewed our customers domain, domain protection, M365 and W+M plan per their account settings to honor our agreements with them. Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.

On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised the transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: ****************************************************************************; Out-of-Policy Refund Requests (OOPRs) were submitted on our customers behalf. Upon review our **** team determined that an exemption to our Refund Policy was not warranted, and the requests were declined.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer. While we respectfully decline their request for a refund on the domain, M365 and W+M, if our customer cancels the associated domain name as a goodwill gesture we will refund the associated domain protection. Our customer can contact us at *********************************************** to let us know the cancellation of the domain has occurred. We will be happy to process the refund at that time.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Although they did not address the issue at hand which is their call center instructing me that they canceled my subscription and didn't, I have no other choice other than to accept the proposed partial refund. I tried to follow all steps to cancel the domain name but atlas I had to solicit the assistance of GoDaddy customer service agent (******). She reports that she canceled the domain name. I sincerely hope this was done correctly. I will await the partial refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ********
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing a formal complaint against GoDaddy.com LLC regarding the lack of support and assistance for a website purchase made on June 5, 2025. At the time of purchase, GoDaddy assured me that I would receive full guidance in setting up my website through WordPress WooCommerce and integrating my **** and Etsy marketplace accounts via Sellbrite to ensure synchronization across platforms.However, since signing up, I have not received the promised support. My attempts to obtain assistance have resulted in repeated transfers to different departments, often located in other countries, without any resolution to my issue. This failure to provide adequate customer service and fulfill the commitments made at the time of purchase has severely impacted my ability to operate my business effectively.I request that GoDaddy immediately provide the necessary technical support to set up my website as originally promised, or offer a full refund for the service.I appreciate the BBBs assistance in addressing this matter.Sincerely,*** Super
Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 6, 2025, our customer purchased *********************** Managed WooCommerce Hosting for a one-year term via online transaction with our Care Center.Managed WooCommerce is a product that allows customers to sell a variety of products, including physical and digital goods across several online marketplaces.
While setting up their product, our customer experienced issues connecting their site to several different product channels. A ticket was created to review our customers concerns shortly after their purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy experienced technical difficulties and is working quickly to resolve them to minimize any impact to our customer.
Our Commerce Advanced Support team is currently reviewing our customers concerns and working to address them. We encourage our customer to continue working with this team to reach a resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date: 28April2025 Amount of money paid to GoDaddy.com: $250 GoDaddy.com was committed to provide: an email, domain and security The dispute: When GoDaddy service member employee created my email/domain. They typed in the wrong word in the email/domain and when I called to request a change. They stated the only way they would change their error, was if I paid for an upgrade fee so that I would remove my website from ******* over to GoDaddy onto one of their domains. I stated, what does my business website have to do with my business email. They stated by you moving all your business with us, it will make things a lot easier for you. Although it is not ************ conclusion I have a business website with ******* but I wanted to open a business email with GoDaddy.com. I requested for my business email to state ************************** They created my email to state ******************************** My only request was to ask them to remove ******** from the domain/email. They said we will only change our error if you purchase another add on which I was offered to close my ******* website so GoDaddy could sell their website/domain. GoDaddy employee refused to change my domain/email name, so I am requesting a refund and to close all my GoDaddy accounts and to stop auto-pay. GoDaddy made the wrong name in my domain/email and when I called to ask them to correct the domain word. They responded by saying the only way for us to fix the domain we caused the error is if you move all your company's website over to us for $99 fee. GoDaddy.com said the only way they will change the mistake on their part is if I purchase the upgraded package with their company
Business Response
Date: 06/09/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On April 28, 2025, our customer purchased a **************** ********** Email Plan for a two-year term.
On June 5, 2025, they contacted our Care Team regarding technical concerns with their M365. Regrettably, they were misinformed about the process of changing the domain associated with their email address and configuring their domain's DNS settings for M365 to function.
Instructions on how to change your email address can be found here: *************************************************************************************************
Instructions on how to manage DNS at WIX: ***************************************************************************
Microsoft DNS Settings: ****************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value their feedback and will review the interactions in question to help improve our service quality moving forward.
We understand the frustration this situation may have caused; however, the M365 remains fully functional and can be used with their current domain, provided the appropriate DNS settings are applied.
Additionally, according to GoDaddy's refund policy, found at ***************************************************/refund-policy, the M365 is not eligible for a refund. Therefore, we must respectfully decline their request.
Should our customer need assistance updating the domain on their M365, our Care Team is available 24/7 at the following link: *********************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
Customer Answer
Date: 06/14/2025
I do not agree with Go Daddy due to denying my refund. I would like my refund from Go Daddy.
Business Response
Date: 06/17/2025
Thank you for the opportunity to address our customers additional concerns.

We respectfully decline our customers request for a refund.

The product in question falls outside of GoDaddys refund policy, which can be reviewed in detail at *****************************************************************.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
****
Office of the CEO GoDaddy
Initial Complaint
Date:06/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For my sold domain ********** on afternic is no helping fix payee setup, bug related issues. Visual bug and save button on page 1 of payee info setup process, no good with saving my name info (saves neither my 1st and last name on that page after I have had hit save on double digit tries). I want that resolved immediately as ***************************** 's ********* co shown me no willingness to help report it and aid in getting payee page 2 bugs fixed tid to my godaddy afternic account. Domain name here disclosed and with it should be able to locate my email then my profile. Hurry this up please and thanks !
Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customer's concerns.

Our customer sold a domain name registration via Afternic, which is an aftermarket platform that allows users to buy and sell domains that wouldnt otherwise be available for registration.

Both GoDaddy and Afternic upheld their agreements with our customer in good faith and honored its terms of service.

The Afternic team has been in contact with our customer and provided the correct information. We recommend they continue working with the Aftermarket team to resolve their concerns.

Thank you again for the opportunity to address the concerns presented by our customer.

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 06/11/2025
I have made multiple efforts, non-budging efforts to get the sale past the finish line but this requires the frontman of Afternic team to take the proverbial baton from here, to check, see, and say /please do stuff.. This would involve grabbing hold of my account, checking the messages of Afternic quality assurance agent(s), seeing they've assured me on 2025-06-10 @11:46 that: "we can see that updates have been made to your payee *******", then checking further, checking over on the page with number combo ******* to see if the default payee (have you know it is the default for longest time now),, and have you now too it is set to ******* for a reason.. intended for ******* to be used to process my proceeds; and in with it & with it, I just want everything to run ahead smoothly, please take the necessary lunge into this for me to say /do whatever stuff remains to close this sale on a winning note, thanks .
Business Response
Date: 06/17/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to continue working with our Aftermarket team to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Rita
Office of the CEO GoDaddy
Customer Answer
Date: 06/20/2025
This is a stale outdated answer. Multiple unfruitful efforts have since made by me but come up empty-handed!; I am still w/o my proceeds of the sale!!, and sale occurrence date to date now has lapsed and exceeded 1 month!!! They and I are going in circles for crying out loud! And here beginning to, too! The overarching point of the matter is, all this needless back-and-forths is avoidable if Godaddy becomes proactive about it, you know with skipping the sales agent and cutting to the chase themselves or via a senior knowledgeable person! Like there is really no reason for this holdup, my payee info has been up-to-date and A-Okayed for weeks now, and it's just a matter of for weeks now, to do a releaseout of my proceeds using the linked ****** email address, tell it here to can make payable to: **************************************************
It is not in any way right for a big business to not take an active role and show responsibility to finish what they started rather have given the cold shoulder. And it is neither right, so not right, of Godaddy et all, to let it run its course for over a month and to unjustifiably keep my funds in limbo! In paragraph previous I have given my ****** email payable to by godaddy, pay me.
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year I reached out to GoDaddy for assistance with my business website. I had no idea what I was doing. They walked me through the process of setting up the website, I put the recurring charges on my business credit card I normally just pay the bill and keep it moving. Until recently, I saw a double charge for different services that included a free trial The same free trial it shows now on payment receipt's for a paid email service!! Why on earth would I pay for an email service and ******, ***** or any place out there offers FREE, really FREE ***** SERVICES?!!! As soon as I noticed the charge I contacted them about services that I have been paying for since last year that I never even knew I had!! I demanded a REFUND, initially they refused. I let them know I would be contacting my bank to dispute and contacting the BBB. They rebutted and let me know they reached out to management to offer a courtesy refund for the 2 charges since I was unaware.Yesterday 5/20/25 I received an email saying my refund request was DENIED. Over $200 they literally scammed me for services I never knew I had. And honestly the prices have changed and keep changing. I called my bank earlier today to start the dispute process and we were going over all the charges and Im at a lost for words. They are billing me a recurring plan that says every 2 years BUT they are charging me annually for it!!!!! They have to be stopped. This is fraudulent and they are robbing people of their hard earned money, and when you request a refund, they tell you its outside the timeframe. Literally a JOKE!!!
Business Response
Date: 06/05/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On May 3, 2023, our customer purchased a Websites+Marketing (W+M) Basic plan for a one-year term. This purchase included a one-year free trial of our ********* 365 (M365) Email Essentials.

On May 3, 2024, and May 3, 2025, per their account preferences, ********************** automatically renewed the service(s) in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.

On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised that both transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: *****************************************************************

On June 4, 2025, our customers financial institution notified us that a chargeback has been initiated against the product(s) in question, resulting in the withdrawal of funds paid to GoDaddy. Chargebacks can take up to 90 days to fully resolve.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We respectfully decline our customer's request for a refund, as that would leave GoDaddy in a state of financial loss.

We encourage our customer to review and manage their account settings to prevent further unwanted renewals.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy billed me $42.16 on June 2, 2025. I was surprised by this as do not recall having any products with them I logged into my account (customer #**********, and as I suspected I have no products registered and there is no credit card on file. After a long, drawn out conversation with a customer service **** and also a chat session, GoDaddy acknowledged another customer # is associated to me (#********* but I have no access to it. Furthermore, they told me they cannot cancel my account or stop auto-renewing without a code that is being to sent to a very, very old email address that I can no longer access, thereby making it impossible to provide that code. I am attaching a transcript of my chat session with GoDaddy. I would like all accounts with them cancelled plus all credit cards on file removed. (no auto renewal)
Business Response
Date: 06/10/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer created multiple ********************** accounts within our system. On June 1, 2025, per their account preferences, ********************** automatically renewed a domain name registration with Full Domain Privacy and ********** services for a one-year term, in good faith to honor agreements with them.

If our customer has changed their email address and is unable to login to their account, ********************** has an established and vetted process in place to validate account ownership and assist with accessing an account. More information detailing this process can be found here: **********************************************************************************************************. Upon contact with our Care team on June 3, 2025, our customer was instructed to work with *********************** Account Recovery Team via the instructions in the article above.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Once our customer has gained access to their account, they may follow the instructions in the article at ************************************************************ to delete their domain name registration. They may also use the instructions at ************************************************************** to close their GoDaddy account.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We believe the merchant engaged in deceptive practices. On March 25, 2022, we signed up for a three-year ******************** membership renewal at a cost of $359.64. However, on March 25, 2025, we were charged $719.64 for the "renewal". When we raised our concerns, the merchant refused to issue a refund.We are requesting a full refund, and we believe GoDaddy must be more transparent and honest with its customers.
Business Response
Date: 06/06/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On March 25, 2016, our customer purchased a membership to *********************** ******************** (***) for a three-year term. This membership provides substantial discounts for domain name registrations and renewals. Additional information regarding this service is discussed in the Help article at *******************************************************************************;

On March 25, 2019, 2022, and 2025, per our customers account preferences, ********************** automatically renewed the *** membership in good faith to honor agreements with our customer. ********************** proactively notified our customer on March 15, 2025, to inform them that the service would automatically renew for a three-year term upon expiration unless additional action was taken and included the fee for the services.

GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We may not be the cheapest registrar in the industry on every single price point, but we are certainly competitive and beyond price, we work to provide a much richer value proposition than our competitors.

On May 25, 2025, GoDaddy was notified that our customer had disputed the latest renewal transaction with their financial provider. Unfortunately, as a?chargeback?has been issued for the transaction in question, and remains open and unresolved, GoDaddy is unable to provide goodwill gestures in a state of financial loss.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 06/07/2025
The merchants response is unacceptable. They claim: GoDaddy automatically renewed the *** membership in good faith to honor agreements with our customer.

However, ********************** doubled the subscription price without obtaining our explicit consent, then charged our credit card for the inflated amount. When we saw the questionable charge and raised concerns, they refused to issue a refund. Following our complaint, they maintained that they acted in good faith by renewing the service.

Citing the agreement does not justify deceptive practices. An agreement does not grant a business the right to unilaterally increase prices or charge customers arbitrary amounts without proper approval.

GoDaddy failed to act in good faith from the beginning and continued to ignore good faith obligations even after the issue was brought to their attention. This is a clear instance of misleading and unethical business conduct.
Business Response
Date: 06/13/2025
Thank you for the opportunity to address our customers additional concerns.

While we understand our customers billing concerns, we stand by our previous response. The email that GoDaddy sent our customer on March 15, 2025 informed them that the service would automatically renew for a three-year term. The notice also included the fee for the service renewal.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 06/14/2025
The business's response is completely unacceptable for the reasons we have already outlined above. Their approach demonstrates a blatant disregard for their customers.
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Request for GoDaddy Payment to Settle My Invoice Last October, my GoDaddy Payment account was deactivated. I had consistently used this account to receive payments from buyers and made every effort to comply with GoDaddy Payment's policies. I proactively submitted all required documentation to their verification team, yet they proceeded to close my account. At the time of closure, an outstanding balance of $5,216.56 remained in the account.GoDaddy notified me via email that these funds would be held for 120 days to cover potential refunds/chargebacks, with a scheduled release date of April 4, 2025. However, despite reaching this deadline, GoDaddy has failed to disburse the balance. Their customer service representatives have repeatedly stated that "the team is processing" the payment, but no progress has been made in over two months.While $5,000 may not be an enormous sum, these withheld funds are directly impacting our operational cash flow. I formally request that GoDaddy Immediately release the full balance of $5,216.56 Thank you for your attention to this matter. I look forward to a positive resolution.
Business Response
Date: 06/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 25, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.? One of our customers transactions was flagged for review by our Verification Team, and payouts were disabled until they received the necessary documents to complete the verification process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. After our verification team reviewed our customers' GDP account,they were informed that GoDaddy Payments could not provide them with services due to risk factors.
Our GoDaddy Payments Team responded to our customer on April 17, 2025, with the next steps. We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy

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